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Hilton Garden Inn Kansas City Kansas

Kansas City, MO, US (MCI)

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Based on 488 reviews
The Hilton Garden Inn Kansas City/Kansas hotel is in the business and government district, adjacent to EPA Region 7 and the Dole Federal Court House o
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Hilton Garden Inn Kansas City Kansas
520 Minnesota Avenue, Kansas City, KS US 66101

Corporate neighbors include General Motors, Colgate Palmolive, and Keebler & Associated Wholesale Grocers.The Hilton Garden Inn Kansas City hotel in Kansas City, KS has deluxe accommodations, friendly service and a relaxed atmosphere that awaits our guests. Certain to please the busy executive or leisure traveler to Kansas City are the amenities that include complimentary high-speed Internet access with secure PrinterOn® remote printing. Each guestroom has a hospitality center with a microwave, refrigerator, and coffee maker, two dual line phones with voicemail and data ports. For your convenience there is a large work desk with desk level outlets, ergonomic chair, and On Command® video, Nintendo® video games and complimentary HBO® and USA Today® each weekday morning.The Hilton Garden Inn Kansas City hotel offers more than 20,000 square feet of meeting and banquet space together with complete conference planning, audio visual, catering services and a 24-hour business center. The Hilton Garden Inn Kansas City, Kansas hotel offers the Great American Grill® restaurant serving freshly prepared breakfasts as well as lunch and dinner. The Pavilion Pantry® has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation. A number of restaurants are within a short drive of the Hilton Garden Inn.When guests are ready for after work relaxation or some fun during a weekend getaway, the indoor pool and fitness center are available. Shopping and area attractions are all within a convenient drive of the Hilton Garden Inn hotel in Kansas City, Kansas.***** Everything. Right where you need it. *****

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 488 reviews
from Springfield, Missouri
Submitted on 17-05-2016
Wonderful place to stay. Very convenient location. Clean, quiet, hospitable.... The parking was a big plus! Very nice private lot/garage. Staff was very friendly and helpful. Bed was a little firm for my taste but that's the only slight negative I can even think of! I'm a very frequent visitor to the kc area and this ranks as one of my very favorite places I've stayed.
from Las Vegas, Nevada
Submitted on 19-05-2016
I stayed here during a quick trip to Kansas City. This hotel is just a few miles from the Power and Light district in Kansas City, MO. The rooms are clean, comfortable and spacious. The hotel offers a nice bar and on site restaurant. The staff was extremely friendly and went out of their way to make me feel welcomed. I also enjoyed the fitness center and indoor pool. I recommend this hotel to anyone visiting K.C.
from San Diego, California
Submitted on 20-05-2016
Welcoming and accommodating staff. The facilities were very clean and well maintained. Safe area. Quick über ride to Power and Light district. The breakfast had a large selection and made to order. Parking in a covered garage with close proximity to the hotel was included.
from St.louis
Submitted on 20-05-2016
We had problems with out reservation that the hotel cancelled by mistake and gave out room away but were very helpful and took care of the problem. Staff was unbelievably nice and hotel was very clean and an enjoyable place to stay.
Submitted on 25-05-2016
hotel was nice we had a room with two queen beds the rooms were congested and small the beds frames are bigger than the mattress to cover entire bed bed a nice place to stay and in a pretty good location
from Benton, Arkansas
Submitted on 01-06-2016
We arrived 1.5 hours after check-in time, but our room was not ready. Then the clerk proceeded to try and talk me out of the handicapped accessible room I had booked. when we got to the room, the carpet was dirty, and the refrigerator was turned off. My husband is diabetic so we needed to store his insulin. I turned it on high and it was cold by the time we returned from dinner about 3 hours later. Also, the hotel charged our credit card an additional $20 per day for "incidentals." It was retur... Read more
from Oklahoma City, United States
Submitted on 02-06-2016
Staff couldn't get room correct and due to full booking, I paid for my children to SLEEP ON THE FLOOR! Additionally, when we arrived (late in the evening); we heard gun shots not far away. News indicated two men had been shot in their yard. The hotel itself is nice but the neighborhood is NOT good. We took every single thing we owned into the room at night for fear the car would be vandalized or broken into. Wouldn't stay here again if it were FREE.
from Houston, United States
Submitted on 03-06-2016
I had not been back to KCK in about 15 years and was going for my 30th high school class reunion. Hotel looked very modern. Lobby and room were very clean. The staff was friendly and very professional. I will definitely be staying there again.
from Dallas
Submitted on 03-06-2016
The rooms were small and crowded. Bed was very uncomfortable and inoperative. The bed frame expended into walking areas causing us to trip. Door keys continued to fail. Very limited handicap parking spaces; some taken by hotel staff. Smoking was allowed even though signs indicate otherwise. Some of the hotel staff seemed inexperienced and spoke broken English. Hard to understand and hear.
Submitted on 06-06-2016
We stayed at the Hilton garden Inn for just one night in prep to our flight from KCI airport and we wanted to have a quick visit to town. The location is in a good spot for both, close to Kansas City downtown and a fair drive from KCI. The hotel is pretty standard, but, they do have good breakfast options.
from TN
Submitted on 09-06-2016
I'm a fan of Hilton Garden Inn hotels. Easy layout, usually the same style. When you see one, you've seen them all. The parking is good, huge lot across the street and garage behind the building. The location is a stone's throw to interstate to get into KCMO. I stay here when I travel to KC, great choice in accommodations.
from Wichita, United States
Submitted on 16-06-2016
Very nice stay. Restaurant was wonderful, convenient and tasty! Had never stayed at a Hilton prior to this visit. Will plan to stay again. The staff was cheerful and helpful. Beautiful lobby. Parking was convenient. Several amenities which seemed nice but, unfortunately, there was no time to use due to the conference I was attending. Hotel was located a few blocks from the conference and was able to walk
from Atlanta, Georgia
Submitted on 20-06-2016
It was an enjoyable stay. The breakfast was not complimentary and over-priced. Overall - clean & comfortable. The King sized bed was very uncomfortable and worn. However, I got a really good rate, so I would do it again.
Submitted on 20-06-2016
This was a nice stay for the $85 discounted rate that I got. Breakfast was not included (and quite pricey). The room was nicely appointed and clean. It was much smaller than other Hilton Garden Inns I've visited in other cities. The king bed had a worn mattress that was very uncomfortable. Overall great for the rate.
from Cincinnati, Ohio
Submitted on 21-06-2016
Very close to KC MS downtown. Don't be alarmed that it is in the state of Kansas. Most five minutes with car to KC MS downtown. It has been fully renovated in 2015 and changed ownership. This place has covered free garage. The place is very quiet even so the KC KS fire department is across the street, but I heard trucks run out once or twice during many months of staying at this place. The rooms are very clean with Kruig single shot coffee makers. The front desk staff is absolutely fantasti... Read more
from Highland, Illinois
Submitted on 23-06-2016
This was a standard Hilton Garden Inn when it comes to layout and looks of the lobby. It was a great location and it was an especially great price. Parking was convenient and easy to access. The bed linens were a little worn and need to be updated. The rooms are slightly smaller than normal, but I assume this is due to it being a location downtown. They were still completely adequate. Overall, I recommend.
Submitted on 24-06-2016
We stayed here for a weekend in KC to catch a Royals game, hit Boulevardia, and spend a night at P&L. Needless to say we did not look closely enough at the location of the hotel. It's a bit off (not walking distance) from P&L and Westport but it was easy to grab an uber. The rooms are very clean, nice beds and pillows. Overall good stay for the price.
from Texas
Submitted on 25-06-2016
This hotel is first class. Everything about the hotel is first class: Staff, Hotel and Service. Thank you for your excellent customer service and fantastic hotel. I will be back and will spend the night.
from Iowa
Submitted on 27-06-2016
After staying one night and the next morning finding that the handle on the toilet wouldn't flush, I reported it to the front desk. After being gone for 11 hours (10 am tp 9 pm) I returned to find it on the same condition. After maintenance came to my room at 920 pm and fixed it, I found out that it was never reported to the maintenance department. This and the fact that NOTHING is done to the room if you are staying more than one night ...including emptying trash cans...makes it unlikely I wo... Read more
Submitted on 28-06-2016
This is a nice property and I had a good stay there. The front desk and restaurant staff were nice. There seems to be an employee issue currently with the house keeping staff. I wasn't able to check in at 3pm and was told that one of the housekeeper's quit. That kind of thing happens so I was patient and received my room an hour or so later. The shocking thing was that while waiting for an elevator 2 of the house keeping staff were having a discussion disparaging the management while I stood the... Read more
from Springfield, Missouri
Submitted on 04-07-2016
Everything about our stay was perfect. Our room was nice. The king sized bed was comfortable and had a dial on the side to adjust firmness. There was a Keurig in the room along with mini fridge and microwave. In fact, everything was just like the pictures on Trip Advisor (which is sometimes not the case with hotels). And, it took less than 15 minutes to drive to the City Market, Power & Light District, and Crossroads Arts District for food and entertainment.
from Wichita, Kansas
Submitted on 05-07-2016
While the hotel amenities are great, including the parking we had to request bedding be delivered to our room multiple times. We had our sleep disrupted by another extremely loud and intoxicated guest pounding on the door for over 20 minutes.
from Omaha, Nebraska
Submitted on 06-07-2016
This hotel has half of a covered garage for parking, usually those spots filled up first before having to park outside. Also local businesses have bars on the window. Kind of sketchy ran-down neighborhood. However the hotel staff and rooms are very nice. Have to do a lot of driving as this hotel is not very well located but is two miles from Power and Light District.
from Ft. Leavenworth, United States
Submitted on 06-07-2016
Great price and convenient location. Although you are not on the Missouri side of KC, it is still worth being here. The shuttle service can take you to the Missouri side and the link downtown is free. We would definitely stay again if we needed to just because of location and price.
Submitted on 08-07-2016
We traveled to this hotel on a business trip with my husband. The staff took such good care of us during the day (and him when he came back after a long day). Very friendly. The hotel itself is not near much in walking distance but they have a free shuttle service all day/evening that will take you anywhere within 7 miles. This will get you about anywhere you want to go. We enjoyed the nice pool and hot tub (it was very clean- I am picky about these!) and the fitness center. Restaurant was acco... Read more
from Nevada, United States
Submitted on 08-07-2016
Location not the best, near down town area, driving distance but few restaurants in walking distance. The room we had was not up to Hilton standards. Needed repair, amenities not there, such as water, lamp on desk, door on closet. Not in a neighbor hood that offered any sites to walk to.
from Ohio
Submitted on 09-07-2016
In town for a Sporting KC soccer game. Friends we were meeting up with selected this hotel. It is VERY easy to get to from either I-70 East or West. There is NOTHING close to this hotel. No fast food, no shopping. Hotel does share an adjacent parking garage - it's not all covered parking and there is not a covered walkway from parking to the hotel. Hotel staff was EXTREMELY friendly, everyone we came past seemed happy to be working there. No free breakfast but the Cooked To Order, all you... Read more
from Edinburgh, United Kingdom
Submitted on 10-07-2016
Just spent two nights there whilst having a look at KC. We stay in Hilton hotels wherever possible. Positives comfortable room, free parking, excellent breakfast and reasonable dinner, great staff in dining area, pleasant bar area, good shuttle service downtown Negative Room service staff asked us to sign a form confirming that we did not want room serviced that day, a "first" for us. Front desk staff have no idea about tourist attractions in the area. When one asks for advice, one is simp... Read more
from Kansas City, Missouri
Submitted on 12-07-2016
They tried to screw me when I first walked in the door. Asked if they could change my room from queen to king, when I had order a room of two beds for four grown woman to stay in. Said they had issues that they didn't want have any double rooms. Tried to get me to take a king size bed and a role away bed instead for the same price. But they weren't even sure if they had a role away bed. Had two other rooms in my group both with two beds as well and they tried to lie to them as well. Threatened t... Read more
from Jackson, Tennessee
Submitted on 14-07-2016
Booked this hotel on the road since I have stayed at several Garden Inns in the past with good results. The rate was the same as all the other Hilton properties in the area but we were close to this location. I pulled up to the front of the hotel to check in and had to wait several mins. for the lady in front of me Then several other guests came in the back door and the only lady checking people in started working with them since I had to back away to get out of the way of several pets in the lo... Read more
from Gilbert, Arizona
Submitted on 20-07-2016
Great stuff and service! Love the people that work for the hotel, really friendly and helpful, they went above and beyond to make you happy. On the other hand the room that we stayed was old and need maintance or replacement specifically 2nd floor. We have to move rooms on the middle of our stay due to a really nasty and smelly gunk that come out of our sink that flooded the bathroom due to a broken pipe. Also air conditioner was really noisy and kept us up during the night.
from Dallas, Texas
Submitted on 22-07-2016
What a dump! This place is on the edge of the ghetto, very unsafe & sketchy, plus ridiculously rude staff members. There are much nicer places to stay so keep looking. The Hilton family should be ashamed to have their name on this property.
from Kansas City, Kansas
Submitted on 24-07-2016
Clean hospitable facility with nice breakfast/lunch/dinner restaurant. Easy access. Great internet. Check out was the only downside. Only one person on Sunday morning for checkout. Need more front desk staff and better mentoring. That said, I'd stay there again.
from Miami, Oklahoma
Submitted on 25-07-2016
Check-in very rude. Cold shower, no TV remote, no vanity light in the bathroom. I was a late check in and the front desk clerk was the worst in customer service and not just to me but other guest as well.
Submitted on 25-07-2016
The staff at the hotel could not have been more welcoming and helpful. We were especially impressed with Mayette, at the front desk, who helped us before, during, and after our visit. The breakfast was delicious and reasonable. TRip Advisor wants me to write a minimum of 200 words but I think that is ridiculous. I do not want to read other people's evaluations that go on and on -- just get to the point of whether you liked it or not -- and I am sure that other people don't want to read all t... Read more
from Cadillac, Michigan
Submitted on 29-07-2016
We love staying at the Hilton Garden Inn on Strang Line Road in Olathe, KS. The location is in perfect proximity to shopping and restaurants. The hotel restaurant, Johnny's Steakhouse, makes this hotel extra special, because the atmosphere and food is over the top excellent! The breakfast is outstanding. They make the most incredible cheesy potato dish for breakfast most mornings. The bacon is heaping and cooked to perfection. The omelet cook uses fresh ingredients and is very nice. The lodging ... Read more
from Kansas City, Kansas
Submitted on 06-08-2016
Staff was very friendly and accommodating. This was close to the business meeting. The neighborhood unfortunately is not considered the best, bet everything inside the hotel was great. They offer a shuttle to nearby restaurants which was appreciated.
Submitted on 07-08-2016
The customer service was unbeatable from the time that we walked in to the hotel to the time that we checked out. Not only were they friendly and polite, they had the chef prepare a drink for us prior to the opening of the bar. The breakfast staff was equally incredible. I would definitely recommend this.
from Littleton, United States
Submitted on 09-08-2016
This hotel should have been wonderful. It fell far below expectation. The bathroom had problems with the tub/shower facet working properly. The wall paper was peeling in the room. Staff when we left were reluctant to provide a printout of stay charges. Very small fitness room for size of hotel.
from Topeka, Kansas
Submitted on 15-08-2016
Wish there had been a free continental breakfast for the price we paid. Had a communication issue with the shuttle. Staff was very nice. Was very surprised at how quite the rooms were. 200 characters are too many.
from Oklahoma City, Oklahoma
Submitted on 15-08-2016
I stayed here for one night for business in August 2016. The room was nice and clean, but seemed a little dated. The walls were a little thin as I could hear the discussions taking place next door. There was a bar located down stairs as well as a restaurant on site. They offer free parking behind the hotel or you can park in the lot across the street. This part of town was kind of desolate, not much going on other than the convention center next door. Front desk staff was very nice.
from Atlanta, Georgia
Submitted on 17-08-2016
I grabbed this for a very good deal last minute from a discount hotel website. While it suited my needs great, just a decent place to crash on a cross country road trip, there are a few things others should be aware of. First, it is in a very marginal neighborhood. If you are a tourist checking out KC, you are looking for KCMO, not the one in Kansas! This is by a weird convention center that looks nice, plopped down in the ghetto. Your stay will be very safe and enjoyable in the hotel, but not m... Read more
from Pacific City, Oregon
Submitted on 30-08-2016
With the decline of the food industry in the United States over the last few decades, conventional food is no longer fit for human consumption. It would be a good time for hotel chains such as Hilton to start offering options of real food for those of us who don't want to get cancer or heart disease while contributing to the destruction of the bees, the destruction of our soil, the destruction of our health, the destruction of rain forests, and the large-scale animal cruelty practiced by the co... Read more
from Meade, Kansas
Submitted on 30-08-2016
This hotel had all of the amenities you would expect from a Hilton Garden Inn, including Keurig K cups in the room. The breakfast included a made to order omelet or other great breakfast food for $5 extra per room which was a great bargain, even though I heard the cook making fun of the waitress on Sunday morning because he couldn't understand her accent very well. The rooms were okay, but well used. The ceiling panel in the bathroom was stained, which seems like an easy fix. The carpet in the h... Read more
Submitted on 01-09-2016
I checked in here for one night expecting the usual Garden Inn experience. The rooms were pretty much in line with what to expect but the restaurant, bar, breakfast, lounge area and staff all made this a welcome respite in a sea of basic business hotel accomodations.
Submitted on 02-09-2016
Stayed here for one night. Pros * Easy to get to from highway * Close drive to some nice resturants * Covered (free!) parking * Bar downstairs with good offerings that were decently priced * Modern and new looking My only "complaint" was that the fire alarm went off twice at 4 am with no real explanation from the front desk upon checkout -- that was a little frustrating. If passing through I'd likely stay here again.
from Charlotte, North Carolina
Submitted on 07-09-2016
Exactly what you'd expect from this brand. Good quality, clean, good service, no surprises. Conveniently located near downtown Kansas City, Missouri. Yummy warm cookies in the lobby - fresh out of the oven.
from Collingswood, New Jersey
Submitted on 12-09-2016
Our room was clean, comfortable and a welcome relief from a long day's drive. We had a terrific dinner and our waitress was kind enough to give us the rest of our wine bottle because it was our anniversary (the cost of a small bottle of wine was $30! so we only ordered by the glass). Excellent place to stay while you visit the Jazz Museum (which is what we did). Morning breakfast was nice, but again - pricey.
from Troy
Submitted on 12-09-2016
Bed concrete. Were not advised about it being adjustable. Not told about charge for breakfast until after we got food from the buffet, other Hiltons include breakfast in price. Food was not worth the charge on top of it. Elevator humming noise in room. Avoid hotel at all cost.
from Memphis, Tennessee
Submitted on 13-09-2016
The bed had bloody sheets. I had to ask the staff to change them several times. Housekeeping staff was rude. They only wanted to change the sheets and became frustrated when I requested that they change everything on the bed including the mattress pad. Next, the shower was disgusting. There was used soap in the shower and hair. There was dried urine on the toilet seat. The carpet hadn't been vacuumed. To top it off, the entire area of town stinks, which causes the room to smell. The cable is ho... Read more
from New York City, New York
Submitted on 16-09-2016
A nice representation of the brand. Decent staff, plenty of parking. It's a well kept older property. The rooms were standard HGI, the mattress comfortable and it was clean. Typical breakfast was good. Quiet location. Not too many restaurants around it. Decent price, a short drive to downtown KCMO.
from Chicago, Illinois
Submitted on 18-09-2016
Carpets are stained, filthy, and need replaced. The lobby is nice but once you get on the elevator and get off on your floor you will be disappointed. The roomsecond need renovated and carpet needs replaced.
from wentzville, United States
Submitted on 20-09-2016
We went to Kansas City to celebrate my boyfriend's birthday and so I could take him to the Sea Life Aquarium. From beginning to end the staff were just AMAZING! They made his birthday so special I could not thank them enough!!! I was completely wowed by the above and beyond treatments! I would not hesitate to stay here again and I can not wait until our next vacation because we will only be booking at a Hilton!
from Springdale
Submitted on 25-09-2016
Attention to detail was evident, the pillows were wrinkled, below average food, evening bar service, staff. For the price I expected more.. My stay was average to below average. Arrival greeting was the best.
from Anchorage, Alaska
Submitted on 26-09-2016
Staff was very helpful one particular woman who work the front desk was our Saving Grace. We were there because of a death in the family and having one less stressful thing to worry about was wonderful.
from Kansas City, United States
Submitted on 26-09-2016
I needed to book a hotel for a business trip. Hilton Garden Inn proved to be incredibly clean, affordable, with a friendly/ helpful staff as the cherry on top of this perfect sundae. If I were to search for a "con", it would be upon check out. There was only 1 staff person checking out approximately 8 different guests, which caused a wait time of about 15 minutes. I was 3rd in line, so probably a much longer wait time for others. The "con" wasn't enough to ruin our experience with this hotel... Read more
from Topkea, United States
Submitted on 26-09-2016
Very friendly staff, they offered suggestions for places to eat and visit during my stay. The room was clean and comfortable. My stay was very short and I have no compliants. My one negative was the cost of parking. Parking is $15.00 and it was not even covered. They offer covered however it was all taken.
from Estero, Florida
Submitted on 27-09-2016
Easy to access this very comfortable hotel. Bar and food are great. They have a grill which sets them apart from other hotels of this size. The staff were great and very friendly. Every staff member welcomed you and were helpful. Only drawback was their wifi connection. Difficult to stay on the network.
Submitted on 27-09-2016
The restaurant at the hotel has probably the worst service I've ever had. It till 2 hours to serve very bad food. So bad that people left their food on the table and left the restaurant. The beds and sheets are old and stained. This place can use some updating and cleaning up and they need better management. I will not stay here again.
from Gold Coast, Queensland
Submitted on 28-09-2016
After reading some of the reviews we thought this will be interesting but the property proved to be the quality we expect of a Hilton. Our room wasn't ready on arrival at 3.45 but that was fine, by the time we got up to the floor you could see they had been very busy as bedding for collection was outside just about every door. Our room was spotless, the bed and pillows comfortable, good shower, toilet worked well (we have had issues with plumbing on our road trip), toiletries on tap, etc. We had... Read more
from Chicago, Illinois
Submitted on 28-09-2016
Room switched without permission. Restaurant service and food quality was horrific. Food served defrosted not cooked. Overpriced. No staff. Breakfast had place to sit. Tables full of dirty plates not cleared away. Zero lack of urgency. Unfiredly unhelpful waitress at breakfast. Will NEVER stay again and urge no one to stay here!
from Riverside, CA
Submitted on 29-09-2016
My friends and I stayed here for a couple nights and found the hotel to be clean, ideally situated, and fun. The hotel bar had good beer on tap, and the rooms were comfortable and quiet. The price was wonderful. The snacks they sell at their store are also relatively cheap. stay here if you want a real nice place on a budget. Take uber into KC Mo as it is really not that far away.
from Kansas City, United States
Submitted on 03-10-2016
The beds and pillows were amazing! The rooms were very clean. The inside of the fridge and microwave were clean. Very quiet. The parking was close to the doors. Food choices great made to order. The lobby was very clean. The staff was very Friendly.
Submitted on 06-10-2016
We had a nice welcome and we went to our room for a quick shower and a good night sleep. No Hassles!! Up early for a great breakfast, and checked out. Everyone was really nice, the service was terrific.
from Dubai, United Arab Emirates
Submitted on 09-10-2016
I don't usually review brand hotels as they are what they say: A brand with the standards we expect. What stood out here was the lovely reception staff who really seemed to know their guests and treat them as individuals (management please let your staff know that they do a wonderful job, and try to keep them!) Also the shuttle bus into Kansas MO was prompt, efficient and the drivers very helpful. Finally - how nice to have a microwave in the room. Great idea. Business stop over? Everything ... Read more
from Las Vegas, Nevada
Submitted on 12-10-2016
Check in was rocky at best. I had already checked in on my phone but still had to wait in line for more than 15 minutes in order to pick up the key. There were at least 5 people behind the counter at one point but no one so much as acknowledged me or even said, ??we??ll be right with you??. The room was standard - which is okay and exactly what I was expecting. The elevators were slow. Through out my visit, the front desk staff seemed stressed and harried. The ladies serving breakfast ... Read more
from Omaha, Nebraska
Submitted on 17-10-2016
considering the location of this hotel, its actually very nice. its clean. the staff is nice. the room was nice and big.its right in the downtown area, but it looks like the hotel doesn't fit where it is located. so its a quiet hotel. there's a breakfast in the morning thats amazing. price wise, not sure, how to compare to other hotels actually downtown KC because this one is still downtown KC, but on the kansas side and far enough away from other hotels, bars, etc. if you go past this hotel, it... Read more
Submitted on 18-10-2016
Overall, this hotel was nice. They sincerely need to fix their front desk staffing problem. Particularly that they can't have one person doing all the work--answering phones, taking reservations, checking in and out guests, during a busy time. Take care of your employees and they will take care of your guests.
from Kewanee, Missouri
Submitted on 28-10-2016
Really clean joint that has free parking, a little restaurant that servers breakfast for just a few bucks. They may serve lunch or dinner, dunno. Place was clean, our coffee maker (keriug) didnt work but the front desk did act as if they would swap it out, but we declined. Coffee in the lobby.Would stay here again.
Submitted on 28-10-2016
We are Hilton Grand Vacation members and stay exclusively at Hilton brand hotels. We have never experienced a property like this one. I will start with a positive - the front desk staff is very friendly and professional. Now for the room - popcorn ceiling peeling and hanging down, pop or some substance splattered on the wall, eye liner left in the closet, grout with mold or stains, grabbed two tissues and they felt damp - checked the box under the cover and the cardboard was soaked. Went to thre... Read more
from San Antonio, Texas
Submitted on 02-11-2016
Parking was complicated and there was no complimentary breakfast and no hot water for 2 days . Called receptionist and she did not offer another room .. I spent almost 500 dollars and am very disappointed
from Delphos
Submitted on 06-11-2016
Hotel very nice, & staff friendly & helpful. Room good size & clean, & free wifi a plus. Easy travel to work & restaurants from hotel. Bar was nice to spend evening at to watch ballgame & have a drink.
from Reno, Nevada
Submitted on 09-11-2016
Booking this hotel and the price were an overall easy experience. What made the stay very unpleasant were some other guests that arrived to their room extremely late. What would normally be overlooked as an occasional occurrence became upsurd when these guests set off a fire alarm, repeatedly knocked on doors, slammed doors, were screaming and it appears that a female guest was crying and having an terrible episode. A first call down to the front desk only led to it ringing repeatedly. A second ... Read more
from Pittsburgh, Pennsylvania
Submitted on 12-11-2016
This place was conveniently situated as we past through the midwest. Situated in Kansas City, KS directly across the Missouri river from larger Kansas City, MO, this hotel is easily located off I-70. Parking is free in a small garage situated behind the hotel. The lobby is bright and comfortable and we were warmly greeted. Check in was quick and easy. Our room was clean, comfortable, and quiet. We had dinner across the river and then enjoyed a restful evening. All in all, a very nice stay... Read more
from Seward, Nebraska
Submitted on 13-11-2016
The hotel was handy to my business for the week. The entire staff was friendly. The room was comfortable. I had my evening meal at the bar all three days - just excellent. The room was very clean and handy. All the room equipment and outlets worked.
from Greensboro, North Carolina
Submitted on 14-11-2016
I have now stayed at this hotel twice (both times for the American Royal Horse Show) and the staff is tops - they ALL go out of their way to accommodate needs or requests. I felt like an honored guest!
from Birmingham, Alabama
Submitted on 16-11-2016
I had a great stay taking advantage of HGI fitness center and hot cooked breakfast. Liked the easy access to the parking garage with no parking fees. Also I got a great nights sleep which really got by work week off to a great start. This hotel was also a short drive from the airport.
from Racine, Wisconsin
Submitted on 22-11-2016
Sent me burnt,charred and bitter meat. Uncooked pork and a nasty tasting omelet. Cook with glasses was so nasty about it. Can't believe they are not trained to look what they are serving! Then offered me nothing after that and I went to bed starving.
from Manhattan, Kansas
Submitted on 22-11-2016
Traveled to KC to do some shopping at the Plaza and partake in some fine dinning. I've been working in various positions within a hotel for 3 years and inspecting rooms for one. When I arrived I parked in the temporary parking right by the door because I didn't see anywhere to park. I went to the front desk and got my keys. The front desk agent was new so he was stumbling a bit but that's fine. He told me the parking was just down the street for the hotel and convention center. I went past it be... Read more
Submitted on 23-11-2016
With the downtown hotels overbooked, the Hilton Garden Inn was a good option for me when traveling on business. And, I was pleasantly surprised to learn that the hotel offers a free shuttle downtown! There is not much within walking distance of the hotel but the area is quiet and nice enough. Despite having a little age, the hotel and rooms were clean and the staff was friendly. I did not eat onsite. Overall, the hotel met my expectations offering a convenient location at a reasonable price.