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Hilton Garden Inn West Des Moines

Des Moines, IA, US (DSM)

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Based on 508 reviews
The Hilton Garden Inn St. Louis-Chesterfield hotel in Missouri is conveniently located in the center of the Chesterfield Valley, just minutes from the
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1 KING BED NONSMOKING

COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1KG STE MOB/HEA ACC RI-SHW

VIS FIREALRM/DOOR/PHN ALRT, LIVING AREA,COMP WIFI-BED W/ ADJUST FIRM DIAL
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1 KG DELUXE SUITE NONSMOKI

LIVING AREA-COMP WIFI-BED W/ADJUST FIRM DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1KNG MOB/HEARING ACC W/TUB

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL
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1KNG MOB/HEARNG ACC RI-SHW

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL
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1 KING HEARING ACCESSIBLE

VIS FIREALRM/DOOR/PHN ALRT, COMP WIFI- BED WITH ADJUSTABLE FIRMNESS DIAL
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1 KING BED 1BDRM SUITE

LIVING AREA-COMP Wifi-BED W/ADJUST FIRM DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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1KING WHRLPL STE NOSMOKE

COMP WiFi- BED WITH ADJUSTABLE FIRMNESS DIAL, HI DEF.FLAT SCREEN TV-REFRIGERATOR-MICROWAVE
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2 QUEEN BEDS NONSMOKING

COMP WIFI- HDTV WITH HIDEF CHANNELS, REFRIGERATOR-MICROWAVE-MP3 CLOCK-COFFEEMAKER
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2QUEEN BED DLX STE NOSMOK

LIVING AREA-COMP Wifi-BED W/ADJUST FIRM DIAL, REFRIGERATOR-MICROWAVE-MP3 CLOCK-COFFEEMAKER
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2 QUEEN BEDS 1 BDRM SUITE

LIVING AREA-COMP WIFI- HDTV W/HIDEF CHANNELS, REFRIGERATOR-MICROWAVE-MP3 CLOCK-COFFEEMAKER
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Hilton Garden Inn West Des Moines
205 South 64th Street, West Des Moines, IA US 50266

Certain to please the busy executive or leisure traveler to West Des Moines are our array of special amenities including:* Complimentary high-speed Internet access with secure PrinterOn® remote printing* In-room hospitality center with microwave* Refrigerator* Coffee maker* Two phones with voicemail and data ports* OnDemand Video* TV video games* HBO®* USAToday® every weekday morning* Business Center* Pool and WhirlpoolThe Hilton Garden Inn West Des Moines hotel offers 3,000 square feet of flexible meeting and banquet space for your event in Iowa. There is high-speed wireless Internet access throughout the hotel. We offer the Hilton Garden Inn hotel Great American Grill® Restaurant serving freshly prepared breakfasts. The Pavilion Pantry® has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation.***** Everything. Right where you need it.® *****

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

AMENITIES:
  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 508 reviews
from
Submitted on 23-05-2016
Usually don't stay in West Des Moines. I stopped there because I was running late and had a morning meeting in Urbandale. Staff was great, had a large hamburger and fries (very good) at the hotel bar. The bartender (i cant remember name but it started with A) was great and enjoyed chatting with him and the other patrons. Will stay again
from Minneapolis, United States
Submitted on 24-05-2016
Business travelers beware, event center hotel. Not a good hotel for sleeping. If you like to run the hallways and smoke on the patio, go for it. Party rooms could be heard from all around. Runng and jumping sounded like a circus.
from Muscatine, United States
Submitted on 24-05-2016
Excellent hotel close to Jordan Creek Shopping Center and close to Drake University campus. There was a wedding reception in one section of the hotel. We were given our choice to select our the location of our room.
from Chicago, United States
Submitted on 24-05-2016
My girls and I were very impressed with this Hilton West. The impressive outdoor area and lobby. Rooms immaculate and very friendly staff! Highly recommend. Delicious and reasonably priced breakfast was very convenient also.
from Cedar Falls, United States
Submitted on 25-05-2016
From the clean and comfortable room to the friendly staff service to the great breakfast, this hotel delivered a very nice hotel experience. The hotel is in a great location with easy access on/off the interstate and in close proximity to restaurants, shopping and nightlife. Whether you are on business or pleasure, this hotel would meet your needs. I'd stay there again.
from Shenzhen, China
Submitted on 02-06-2016
Great property next to major shopping/retail area. Have stayed here before and would again. I came on business with the family. They were able to visit Jordon Creek Mall, within walking distance. Very clean property.
from Des Moines, Iowa
Submitted on 03-06-2016
The hotel was so beautiful it was clean the staff were very polite and helpful the my we had a great time the room service was up to us asap they the staff made our day and day to be honest it's was very peaceful and quiet
from Denver, Colorado
Submitted on 03-06-2016
We came to Des Moines for a wedding. This hotel was the most peaceful, quiet and clean place we could have stayed. A wonderful experience. Anything we wanted was available to us. The pool and hot tub area and water was very clean. Maids cleaned our room and made our beds even when we slept late. We were always greeted by pleasant staff.
from DES MOINES
Submitted on 06-06-2016
It was a great stay. We also noticed they have very nice party room you Can rent. The wedding room looks nice as well. The kids pool are the best thing ever to our three small children. Please don't take that out ever. The carpet in the room can use a bit update.
from Urbandale, United States
Submitted on 06-06-2016
We stayed at this hotel because our house was being painted and didn't want the kids around the fumes. The hotel staff was very polite and made sure we had all the amenities we needed with our small kids. The room they suite they booked for us had a bedroom separate from the living area and was large enough for us to put the baby's pack n play in the bedroom. We were able to put the baby to bed early while the rest of us stayed up and watched movies without having to worry about being too quiet ... Read more
from Westerly, Rhode Island
Submitted on 09-06-2016
Super nice hotel - very well maintained. The TV selection is the ONLY item I am critical of [not many sport channels, no local sports network, no MLB], the rest of the hotel was wonderful. The breakfast was awesome and the location was easy access on/off major highway. The staff was great, the rooms were large and well kept.
from Iowa
Submitted on 14-06-2016
We spent a night here recently during the state soccer tournament. The room was very nice, clean, and well appointed. The pool was small but nice, warm and clean. People at the desk were friendly and helpful. We had no problems and everything was immaculate. The room had a Keurig coffeemaker with real half and half, which I appreciate! Good sheets and pillows and decent wifi. The location is fine and is across from a Starbucks for morning espresso. Absolutely no complaints.
from Stillwater, United States
Submitted on 14-06-2016
Friendly staff, clean room, and a great location near many restaurants, and near the only Trader Joe's in Iowa. We used the fitness room each morning - it was clean, and we were the only people in there. We will definitely stay at this hotel from now on when we're in Des Moines.
from
Submitted on 15-06-2016
Large room. We got the 2 Queen Suite with sofa sleeper. was awesome to have a separate living area with two separate TVs. very updated Hotel. Very clean. You had to pay for Wi-Fi and for breakfast. We ordered dinner room service and the prices were what you would expect to pay at a restaurant and the food was awesome, service was great. Nice evening reception in the lobby with cookies, juice, wine, coffee etc. Would definitely recommend this hotel and stay here again.
from Saint Joseph, Missouri
Submitted on 20-06-2016
Very nice hotel, great location to the mall, easy access to plenty of restaurants. Wonderful beds. Had a little problem connecting to Internet but may have been my fault. Staff was extremely helpful and polite. There was a nice little section for snacks and emergency purchases which came in handy late at night. Definitely plan on staying here next time at Jordan Creek.
from Omaha, Nebraska
Submitted on 28-06-2016
Hotel is excellent, clean, friendly and accommodating. Have stayed here 4 or 5 times and every time is excellent. Breakfasts are delicious with fresh made items. Rooms are roomy and clean. Close to mall for shopping trips.
from West Des Moines, United States
Submitted on 29-06-2016
This hotel is the real deal. Clean, friendly staff and reasonably priced. Our baseball group utilized the pool and patio areas. There are multiple patio areas to accommodate multiple teams. I highly suggest this hotel for your overnight needs.
from DeWitt, United States
Submitted on 29-06-2016
The staff was very friendly and helpful. They opened up the breakfast early to accommodate our early schedule. I thought that was very nice of them. The facility was clean and updated. A bit on the pricey side, but you get what you pay for.
from United States
Submitted on 30-06-2016
Our family of 4 spent 1 night at this hotel. I loved how clean and quiet our room was. The beds weren't the most comfortable, but I didn't think they were awful (my husband hated the beds, tho). I felt the room was reasonably priced (my husband disagrees and says it is too expensive). Unfortunately, we forgot our shampoo/conditioner and had to use what the hotel provided which was the worst shampoo/conditioner I've ever used! DON'T FORGET YOUR SHAMPOO! LOL. The lobby of the hotel is bea... Read more
from Germantown, Wisconsin
Submitted on 01-07-2016
I was traveling through Iowa from Colorado to Wisconsin and chose the Hilton from the great reviews. I was not disappointed. Reserved on line, chose my room while in the car, hotel was very clean, great value. Highly recommend this place
from Houston, Texas
Submitted on 02-07-2016
This hotel has always been my regular. The management has that sense of warm interaction with me and I believe this is also extended to all their customers. They quickly understand my questions and knows the answers right away. :)
from toledo
Submitted on 03-07-2016
The hotel room was very very clean. The staff was friendly and very accommodating. Very close to shops and restaurants. I took advantage of the laundry facilities and the price was very reasonable. The lobby was very clean and accommodating. The parking lot was crowded but several entrances are available.
from Mason City, Iowa
Submitted on 05-07-2016
WE stayed at the Hilton Garden Inn in West DEs Moines Iowa. WE were there for a wedding. The reception was held there and was beautiful.. The food was delicious. The staff ALL were very helpful and friendly. Our room was clean and did not smell of stale smoke. Slept like a baby. Internet connection was very easy to use. It was a very pleasant experience. I would recommend this Hotel to all.
from Sabula
Submitted on 06-07-2016
Very friendly staff when checking in. They made sure that we had the rooms we wanted and they were close together. The rooms were very nice, and comfortable beds. The location is great, close to the Jordan Creek mall and many eating places.
from Minneapolis, Minnesota
Submitted on 06-07-2016
The hotel lobby and staff are excellent. Unfortunately, this is where it ends. The rooms are something out of the 70's with very uncomfortable beds and lines you would find at very inexpensive motel. It's all about the comfort of the bed for me. That should be every hotel's #1 priority. They missed this one! Unfortunately, the area doesn't have a lot of options.
from Iowa
Submitted on 07-07-2016
We traveled through Des Moines and had extra time on our hands. This hotel is located close to the Jordan Creek Mall and lots of eating establishments. Very convenient. The staff was very friendly and helpful. The room was clean, but a little outdated.
from Richardson, Texas
Submitted on 08-07-2016
That always is a real plus because we can be more productive. The front desk staff have a list of numerous nearby restaurants of all different types. Had a glass of wine at the bar later. The bartender was very friendly but not pushy. Good breakfast this morning, too. Overall a very good property that we would come back to.
from Centennial, Colorado
Submitted on 11-07-2016
If your travel plans take you to West Des Moines, Iowa, the Hilton Garden Inn is definitely worth looking into. The friendliness of their staff, their clean facilities and great amenities, as well as It's proximity to the shopping center make it an ideal place to stay.
from
Submitted on 11-07-2016
The hotel is very clean and stylish. The room was spacious and clean. The heat/cooling system had a continuous fan so the "white noise" was great and I was able to sleep will. The doors did not slam shut like other hotels so stupid people that don't know how to close a door quietly did not wake me. The conference center was well set up and the room was comfortable. The breakfast buffet was great because they make your eggs to order!
from Brisbane Region, Australia
Submitted on 13-07-2016
Rooms top notch, pillow and bed was to die for, has dinning area that I was unable to use because of my schedule, Check in and out was a breeze, the counter staff were very helpful and stored my bags until I returned from the Indycar race to complete my check in, The batman was very friendly
from RIO RANCHO, United States
Submitted on 14-07-2016
The hotel was in a great location, large hotel, great service, rooms space. We really enjoyed our stay! The beds were very comfortable, and the rooms were very spacious. The entrance to the hotel was in a great location as well and just off the the interstate.
from Overland Park, Kansas
Submitted on 17-07-2016
Liked the bed and pillows and I would like to know the brand for future reference. Convenient location and the breakfast was delicious cook to order eggs and more. Staff was friendly and professional. I would stay again
from Reedsburg, Wisconsin
Submitted on 18-07-2016
Nice hotel, but no complimentary breakfast offered. Rooms very clean and comfortable. Staff tries to be accommodating. A comfortable and relaxing stay. It seems to be a hotel that specializes in business clientele.
from Denver, United States
Submitted on 23-07-2016
This hotel is new, very nicely laid out. Great room which very accommodating to our family. Very easy to get to from the highway and located near quite a few good restaurants. We will definitely stay here again if spending the night in Des Moines.
from Des Moines, Iowa
Submitted on 24-07-2016
I stay at a lot of Hilton chain hotels but this one stands out as the cleanest air of them all. The A/C in the room was delightful, the hallways were crisp as new smelling laundry, and the room was invitingly comfortable and just as clean as one could demand. My thankful appreciation to the staff who keeps this place so clean. The rooms furnishings were new looking and well kept. Perfect mattress comfort. Lots of variety for breakfast. Loved the omelets! Perfectly cooked bacon. Kuerig coffee ... Read more
from Dade City, Florida
Submitted on 24-07-2016
Perfect hotel for our business trip. The rooms were very nice, many options on television. Area was nice with multiple options for eating and shopping close by. The breakfasts were quick and delicious. The staff was very friendly and quick meet guests needs.
from Des Moines, Iowa
Submitted on 24-07-2016
This hotel takes the extra effort to make this hotel look brand new inside and out. The hallways and my room were as fresh and crisp clean as new. Fast efficient check-in. The room was very quiet and well furnished. I stayed 2 days and was so glad I chose this hotel. Actually I've yet to be let down by a Hilton Garden Inn. They far exceed Hampton Inn.
from Windsor, Colorado
Submitted on 25-07-2016
We were just looking for a hotel for the night while traveling through Des Moines. The hotel was easy to find and didn't disappoint. The room was clean and nicely featured. It was very close to Jordon Creek Mall. I was able to check-in and pick my room on my phone. I would stay here again.
from Sioux Falls, South Dakota, United States
Submitted on 26-07-2016
I was here for a wedding reception/stay over the weekend and what a time we had! The service was excellent, food outstanding and bar congenial...you couldn't have asked for more! The room was a King Suite, clean. refrigerator cold, immaculate! Our rate thru Priceline was 129 and wish all the rooms we stayed in were this much for so much room. One of the best stays we have had, Period!
from
Submitted on 28-07-2016
They just get everything right. It's nice to to go to a hotel where they find the reservation like they're supposed to. The room is the way supposed to be abd check out is the way it's supposed to be. Great breakfast too. Treat yourself to an omelet.
from Dakota Dunes, South Dakota
Submitted on 28-07-2016
Recently I stayed at the Hilton garden inn and I would do it again! The place was clean quiet and the food was great. It was conveniently located and I felt very safe as I was traveling alone. I was very happy with the smiles on the faces of your employees and felt like they appreciated my business!
from Iowa City, Iowa
Submitted on 31-07-2016
The staff and service were outstanding. We had hoped to check-in a bit early as my daughter was not feeling well. There were no rooms ready at that time for check-in, but the staff was very considerate and went above and beyond to help her feel comfortable. They also took our phone number to contact us as soon as a room was ready.
from Phoenix, Arizona
Submitted on 01-08-2016
Great location, very clean, friendly staff. Safe area. Lots of restaurants to choose from. Close to grocery stores. Close to other miscellaneous shopping such as Walmart and Target. Check out was easy.
from Kansas City, MO, United States
Submitted on 03-08-2016
Wonderful place to stay to enjoy and relax. Area around hotel is really nice with lots of shopping etc. Staff was so nice and helpful. Room service was a real treat! Pool are was large and very clean. Front lobby area was very inviting to just set and talk while having a beverage.
from Persia, IA, United States
Submitted on 08-08-2016
Excellent place to stay! Clean, extremely comfortable rooms, and close enough to everything you want to do in the Des Moines area. Staff is always friendly and helpful and the amenities are great (the kids love the pool).
from Decorah, Iowa
Submitted on 09-08-2016
Very nice hotel. We had a suite. The bathroom had a beautifully tiled walk in shower with glass doors. The sitting area was very nice and updated. Two tvs to watch. The wet bar was great with Keruig coffeemaker. Very friendly staff. Room furnishings very updated, clean, and classy.
from Quad Cities USA
Submitted on 11-08-2016
Stayed here while attending a family funeral. Location was close to the church and also very near Jordan Creek Mall and surrounding retail stores. Clean, comfortable, and up-to-date rooms, but a bit on the small side. Comfortable bed, clean bathroom and carpet. Pool area was clean, with a shallow depth pool for kids and decent-size version for swimmers. Pool towels were ridiculously small (they were more like hand towels). Outdoor patio area had comfortable seating and a water feature that provi... Read more
from Omaha Area
Submitted on 13-08-2016
We specifically chose this hotel because we had previously stayed here and for that rating I used the word fantastic, but it was not as good this time. Upon check-in we did not receive our Hilton Honors gift, and for some reason complimentary coffee is only offered in the lobby for part of the evening, while other Hilton properties offer it all night. The room was nice and outfitted well, but the AC control was in the living room but the blower was in the bedroom so in order for it to be cool... Read more
from Sarnia, Canada
Submitted on 23-08-2016
After a long road trip with our 4 kids it was a relief to enter a Clean, big room. Comfortable beds. We had the 2 queen suite with pullout sofa and 2 tv's, wet bar and fridge. Friendly, helpful staff. Great location with many amenities nearby.
from Luverne, United States
Submitted on 01-09-2016
Arrived later in the evening, desk staff was very pleasant and helpful making check in very good experience. Our room was clean and at a very comfortable temperature. The two pool sizes were great and the spa is a nice size. Good hot breakfast. Day front desk were very helpful, too. Very pleasant experience overall.
from
Submitted on 04-09-2016
This place is such a great place. We had five different families needing rooms and wanted everyone on the same floor. They not only put us on the same floor but right in a group across from each other. The check in was so smooth everyone had their rooms ready when they arrived. The pool was great we had a variety of ages and everyone had fun. They had a great little room where we ordered pizza and had dinner while the kids continued to swim. The rooms are so clean and spacious. The staff is frie... Read more
from
Submitted on 06-09-2016
This hotel is beautiful, from the entryway to the rooms. Spacious, well kept, and still smells brand new. I was in town for a wedding and from the food to the cocktail hour, everything was delicious and well presented. The room had a living room and a bedroom, which was unexpected but a great surprise. The bed was comfortable and I liked that it was in the center of West Des Moines, but away from the busy roadways. Will definitely recommend and stay again when I am in town!
from
Submitted on 07-09-2016
This was the third stay at this location with my 7 year old. From booking to checkout I received excellent service. The hotel was clean in all areas(restaurant, pool, room, business center, lobby). We used the free printing in the business center to print our Iowa State Fair tickets. We enjoyed a few hours in the pool. If you are planning on swimming note that the hot tub is hot, the small pool is warm and the big pool is cooler, but not cold. I personally thought the hut tub was super hot, but ... Read more
from Papillion, Nebraska
Submitted on 10-09-2016
My husband and I never stay at a hotel without a hot tub so Im glad this one was so nice! The location was great, right across from Jordan creek mall! There were tons of things to do. The hotel staff was very friendly and the hotel, room, and hot tub were clean.
from West Des Moines, Iowa, United States
Submitted on 11-09-2016
This hotel is top notch. Makes everyone feel welcomed and I didn't feel weird coming up to the bar to have a cocktail and a bite to eat. Even remembers my name, which is a plus in my book. Rooms quiet and everyone always accommodating. I've stayed here for work and family and will continue to come back when in the Des Moines area.
from Bellevue, Nebraska
Submitted on 17-09-2016
great appointed lobby, with fresh lemon water and warm cookies waiting before you even get to the front desk. polite and efficient staff who were helpful in making our stay a good one. gave us directions to places to see. great room, clean as expected. mattress is adjustible, this one is just right.
from Dubuque, Iowa
Submitted on 17-09-2016
Thanks for another great stay. Room was comfortable. Staff was as always wonderful. All in all a destination hotel. Will definitely make it a place to go when in the D.M. Area. I need 200 characters and don't know what else to say!
from Landenberg, Pennsylvania
Submitted on 18-09-2016
I stayed here 2 nights for a business trip and it was a great experience. The hotel staff was extremely friendly and helpful. I don't think I heard any sounds from outside in my room. The a/c kept the room comfortable. There was a fridge and microwave as well as kurig machine in the room. Really couldn't ask for anything more from the room at all. I did order room service one night and that was a little disappointing, the food was ok, but the menu was very limited and had lots of "artsy" optio... Read more
from Sioux City
Submitted on 19-09-2016
My stay at the Hilton Garden Inn in West Des Moines was very enjoyable. The room smelled fresh and clean. The bed was very comfortable. Enjoyed having a microwave, fridge, and Keurig coffee in the room. An added bonus was having the Jordan Creek Mall and a multitude of restaurants very close by.
from
Submitted on 19-09-2016
Very clean and staff friendly and accommodating. Even stayed another day after my business conference and my husband and I golfed and were not planning on staying but due to the reasonable price and room stayed here.
from West Des Moines, United States
Submitted on 19-09-2016
Very clean and comfortable hotel. Staff was great! I would stay here again! Great value and the location was great. I was attending a conference and had a great time! Close to the mall so that provided extra value!!
from
Submitted on 20-09-2016
Location was excellent - close to shopping and restaurants. Would have liked more time to explore. One of our rooms was on second floor looking to the west. All you could see was a wall. The other wall was looking to east and had a much better view. I would suggest obtaining a room on 3rd or 4th floor. Only complaint was the comfortness of the beds. However, it could have been "operator error" The beds were adjustable on both sides but both my husband and I were unable to find a comfor... Read more
from Galesburg, Illinois
Submitted on 24-09-2016
As a senior and peripheral neuropathy suffer I am bringing along a bath mat and balance bar whenever we stay. Unfortunately, I forgot it this time and if not for the grab bar in the shower, I would have gone down. Scary. That being said, I would still stay here again. It is a very nice hotel. And maybe they supply mats. I never asked. There is a nice grab bar in the shower and the tub has a low side so it's easy to step over. I love that Hilton uses Neutrogena products. No free breakfast but ... Read more
from Saint Paul, Minnesota
Submitted on 24-09-2016
Best hotel stay in a while. Fabulous, genuinely helpful and thoughtful staff. Staff responded "Yes, we can do that right away for you" with a genuine professional warmth. We look forward to our next stay.
from Elburn, Illinois
Submitted on 24-09-2016
In town for a wedding and the party booked rooms at the Hilton. The Garden inn is in a primo spot off the highway with plenty of shopping, restaurants, resident living, and things to do near by. If there's a negative, it's the growth in this up and coming area. The road system looks like it was made to handle all future traffic so enjoy!
from Brooklyn, United States
Submitted on 25-09-2016
This Hilton looks to be a great place for wedding receptions and was less expensive than most. I didn't stay long, but the bar/restaurant area looked to be very inviting. I ordered soup that was very tasteful, my daughter's burger was great and the shrimp added to my Caesar salad was grilled and tasted perfect! The rooms were just as I expected for a Hilton Garden Inn. I love these hotels because I don't have to leave once I get there for anything.
from Osceola, Iowa
Submitted on 30-09-2016
I wanted to surprise my husband for his birthday. The hotel was very clean and the staff was very helpful. The only slight disappointment we had was the pool was out of service for the night. We had not been notified of this upon checking and walked down to the pool expecting to swim. Other than that, we had a wonderful evening.
from Dallas, Texas
Submitted on 30-09-2016
On the evening of 10/1, I began my registration process (after having booked my rooms in August). I was eligible for a special rate but was never told that I needed to have certain documentation with me upon my arrival. The guest service agent informed me that she wasn't supposed to let me have my rooms but decided to do so (only after several heavy sighs and rolling her eyes). It was 11:30 at night. What a horrible way to begin a stay. Rude, condescending, and unhelpful would best describe... Read more
from
Submitted on 01-10-2016
The HGI West Des Moines has been my go to hotel in Des Moines for years. I have probably stayed here 20 times with good results. This time, however, after reserving a room on Hilton Honors and being on the road, I got a call from the HGI saying that there was a problem and my room wasn't available. The desk offered me another room, but I was after a specific type of room, so I declined. My problem here is that there were other hotels at the time of my reservation that had these sort of rooms a... Read more
from Minneapolis, United States
Submitted on 03-10-2016
The Hilton Garden Inn in West Des Moines is a good value, but it is in an area with lots of construction underway with noise and dust. The hotel staff was welcoming and competent and the room was great.
from Philadelphia, Pennsylvania
Submitted on 07-10-2016
The internet speed is very slow and almost non-responsive when the hotel is full. The speeds are still below 70 mbs. The wired internet doesn't work. The coffee is poor. It doesn't taste well and is lukewarm to cold. The coffee containers need cleaning as the coffee tastes bitter and stale. Please replace those large coffee urns.
from Higginsville, Missouri
Submitted on 08-10-2016
We are staying over a weekend for get a way / slight business trip. Booked a deluxe suite, which is well worth the extra few dollars. Room is large, comfortable with a very comfortable bed. Having a separate living room allows me to get up early and work, while the wife sleeps in. Hotel is near busy shopping area with many places to eat. We have not noticed any extra noise from being so close to so much. All in all a great place to stay and a prime example of why we always choose Hilton. We di... Read more
from
Submitted on 08-10-2016
Great hotel. Nice lobby. Great location. Nice outside area with fire at night and waterfall. Quick check in. Friendly staff. Shuttle takes you and from attractions all with in close proximity. Room hold you get back in morning. Extremely reasonable. Highly recommended
from West Des Moines, Iowa
Submitted on 09-10-2016
Everything you expect from this brand. I stayed in the King suite for 3 nights and enjoyed having the extra room to spread out. The bed was comfy and I also liked having the couch to work from. I would recommend.
from Clemmons, North Carolina
Submitted on 10-10-2016
This hotel was everything and more. Great location with plenty of restaurants around to choose from. The lobby is absolutely beautiful and staff is prompt and friendly. Fresh water and snacks in the lobby. I stayed with my brother and his kids. We had a 2 queen suite, and there was plenty of room for all of us. It was so clean and up to date. The pool was the best part! There was a separate pool for small kids that is 1.5ft at the deepest point. Also a regular pool for bigger kids and a hot tub.... Read more
from SAINT LOUIS, United States
Submitted on 11-10-2016
My stay was excellent. The meeting room was well organized. The lobby staff was very courteous and attentive to our needs. Free, cookies, fruit, water and coffee is available daily in the lobby. The location is perfect, it includes plenty of shopping venues, fast foods and restaurants.
from New Market, Minnesota, United States
Submitted on 11-10-2016
Pool was amazing, the had a huge swallow depth pool that was great for my 4 year old, my older two kept saying this is hte warmest pool ever! they loved it, spent all the free time there. breakfast was not offered other then a buffet which was 10.95 for adults 12 and over, so that means my wife and I plus my oldest would pay that, my other 2 kids 5.95, thats way to much for a family of 5. Overall very nice clean, they are doing some work on one of the floors. Our room was very clean and beds com... Read more
from Colesburg, Iowa
Submitted on 16-10-2016
Had a family wedding and was reserved through a block of rooms for it. Nice hotel. Under renovation but nothing that interfered with the stay. Rooms were typical, didn't have an upgrade. Pools were great, great kids pool which you don't typically see in a hotel and was great since we were traveling with a 2 year old. Business center was nice and big. Breakfast was good, especially made to order omelets.
from Chicago
Submitted on 16-10-2016
Everything was fine I think there was some construction so things were moved around. I think the restaurant was moved to one corner. Hilton honors program is not as good as past and I think they need to step up on perks. But property was nice.
from West Des Moines
Submitted on 16-10-2016
We stayed at the Hilton Garden Hotel. The lobby offered complimentary fresh cookies, hot coffee and flavored water. My room had a Keurig which was great for making my own Hot Coffee. They offered shuttle service to local establishments. The hotel was clean, staff was excellent and I will definitely stay there again if I ever return to West Des Moines, Iowa.
from Indianapolis, United States
Submitted on 16-10-2016
The main draw for this hotel for me was the location. It is within walking distance of many restaurants, stores, and coffee shops. It is very large and contains an events center so the bar area was extremely busy, and I was unable to enjoy it. The pool and hot tub area is very nice. Personally, the bed wasn't as comfortable as other chains I've stayed in (ex. Hampton Inn), but it was fair enough. Over a good place to stay and convenient to West Des Moines attractions.
from Kansas City, MO, United States
Submitted on 16-10-2016
My wife and I couldn't have been happier during our one night stay. This hotel is in a great location and there are many options for restaurants nearby. We will definitely stay here the next time we are in Des Moines, Iowa.
from Phoenix, Arizona
Submitted on 19-10-2016
I picked the Hilton Garden Inn primarily due to the location. The location was great and it was easy to get to many locations. When we arrived the lobby of full of dust. There was remodeling taking place which was not indicated when we made our reservation. They gave us 2 bottles of water for the inconvenience. The buffet breakfast was good and a great value. Location - 5 stars Friendliness - 3 stars Ammenties - 4 stars Ability to change reservations - 1 star
from Baltimore, Maryland
Submitted on 27-10-2016
Did not like not knowing there was construction going on prior to booking. I would have at least preferred to know that there here was construction going so I could make a determination if I would stay or not.
from Lakeville, Minnesota
Submitted on 30-10-2016
Helpful staff and great breakfast. Hotel was clean and in a good location. Staff was friendly and check in and check out was a breeze. We would return to this location and would recommend it to friends.
from Iowa City, Iowa
Submitted on 31-10-2016
Great location! Awesome whirlpool suite. Quiet! We enjoyed the tv in the whirlpool area. We walkyd to Jordan creek . Had breakfast at caribou and einstein bagels. We also walked to trader joes. Hotel was quiet. Bed was soft
from Lexington, Kentucky
Submitted on 01-11-2016
Under construction when I visited but this hotel is going to look great once the remodel is complete. Tons of meeting rooms with A/V setup; event staff were extremely helpful across the board. The rooms are very clean & include a mini fridge & microwave, which is nice for longer stays. Will definitely stay here again next time I'm in the area!
from Elk River, Minnesota
Submitted on 01-11-2016
This hotel was amazing! The King suite was beautiful, spacious with super comfortable beds. This hotel also provided and excellent breakfast, including eggs, oatmeal, waffles, toast, donuts, juice, coffee...plenty to choice from with ample seating. I would highly recommend this hotel.
from
Submitted on 13-11-2016
Recent business trip to West Des Moines. Although there was construction occurring, the staff was very attentive and friendly which outweighed the work in progress. Rooms were clean. Close to shopping and restaurants.
from Washington, Missouri, United States
Submitted on 14-11-2016
The Garden Inn in West Des Moines is a terrific location when visiting Iowa's capital! Near interstate highways that connect you with downtown or around town easily. This area is growing at an amazing rate! Every visit has more restaurants and activities in the area! Great shopping!
from Waterloo
Submitted on 23-11-2016
The restaurant in the hotel got my order wrong and there was no heat in my room! It was freezing cold all weekend long and I ended up getting a cold afterwards! I turned the temp in the room up to 85 and it was still putting out cold air. I won't go again!
from Omaha, Nebraska
Submitted on 04-12-2016
We stayed at hotel for a wedding. The stay was nice. The rooms were clean and functioning well. The pool was nice place for my daughter. There was no complimentary breakfast, but for the most part we enjoyed our stay.
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