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Hilton Garden Inn Des Moines Urbandale

Des Moines, IA, US (DSM)

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Based on 438 reviews
Hilton Garden Inn Des Moines/Urbandale Hotel Is In A Northern Business Suburb Near The Headquarters Of John Deere Credit - Rain And Hail Insurance And
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Hilton Garden Inn Des Moines Urbandale
8600 Northpark Drive, Johnston, IA US 50131

Call the Hilton Garden Inn Des Moines/Urbandale hotel directly for individual bookings or group rates, and have the confidence that you will receive the lowest internet rate available. Meeting and Event SpaceThis Des Moines, IA hotel in Urbandale offers 11,000 square feet of flexible meeting space located on the first floor with a separate and convenient convention entrance on the south. The pre-function foyer and salon rooms feature a view and entrance to the water garden patio courtyard. The patio is perfect for unique breaks and receptions. Our professional event planners, culinary experts and convention services team will work with you to meet your event needs from menu customization to room d?r. All meeting rooms offer wireless internet access. Great Urbandale Hotel Amenities that feature:*J.D Powers & Associates Award for best "Mid-Price Full Service Hotel" two years in a row*Dine in the Great American Grill® Restaurant and Lounge; Evening Room Service, Breakfast*24-hour Pavilion Pantry® convenience mart *11,000 square feet of meeting, boardroom and banquet space*Complimentary wireless internet service in our lobby, meeting rooms, restaurant and lounge*Complimentary 24-hour business center with PC, printer, copier and fax*Complimentary shuttle transportation (upon request)*Complimentary fitness center and cardiovascular theater*Complimentary on-site parking*Complimentary USA Today® delivered to your room*Complimentary safe deposit box at the front desk*Heated indoor pool, sauna and whirlpool*Laundry/valet service*Nearby restaurants, coffee caf? jogging/bike trails, three shopping malls, 16 screen stadium seating movie theater, indoor driving range and golf coursesDeluxe Des Moines Hotel Room Accommodations with features to make your stay most relaxing and enjoyable.*Complimentary high-speed internet and secure PrinterOn® capability*Complimentary HBO® and premium cable channels*On Command® movie, music and Sony PlayStation® games*Coffee maker, refrigerator and microwave, iron and ironing board*Triple-pane windows for quiet comfort*Large work desk with desk-level outlets, adjustable lighting and ergonomic chair*Two dual-line speakerphones with voicemail and data ports*Alarm clock with MP3 portEverything. Right Where You Need It.

Amenities Include: Meeting Rooms, Restaurant, High Speed Internet, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Please note that areas of their hotel will be undergoing renovations through the end of April. We appreciate your understanding as they work to make your future stays even more relaxing & comfortable.

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 438 reviews
from Papillion, Nebraska
Submitted on 11-05-2016
We were traveling with our sports team for the weekend. The hotel was clean, the staff were friendly and helpful and the breakfast was top notch! The workout area was nice, had everything I needed. The rooms were super clean and we loved having the fridge and microwave available in the room. There were lots of food choices very close by plus a restaurant in the hotel. We will definitely stay here again the next time we travel to The Des Moines area. Thank you for making our weekend so comfort... Read more
from Brokaw, Il
Submitted on 15-05-2016
A little background: I have stayed at this hotel more nights in my life than any other hotel in the US as my companies corporate HQ is right down the road. The HGI is a top tier establishment for is pricing offering good sized rooms with great beds, fast & free internet, breakfast, and well stocked bar. It's situated next to Texas Road House and a few other establishments just across the street including Starbucks if needed in the AM. Although the hotel backs to the interstate, I cannot say ... Read more
from Lincoln, Nebraska
Submitted on 19-05-2016
I always felt safe and secure in this hotel. It was very quiet. There is a Texas T-bone next door which I was able to walk to. I did have some problems connecting to the Internet. The room was very nice sized and completely comfortable.
from Rolla, Missouri
Submitted on 19-05-2016
One of the two hotels we stay in during business trips at Camp Dodge. It's hard to tell which is the best; however, this one has the better prices. Quiet and comfortable. The Staff is friendly and immediately attends to your needs. A really great place to stay.
from McKinney, United States
Submitted on 24-05-2016
yes, my visit was well done. Very friendly, helpful and cooperative. Easy to move about from this location to the city. Hand note from Manager to say thanks, nice small bar but stocked. Breakfast was cooked and off I went. Thanks Garden Inn.
from Minneapolis, Minnesota
Submitted on 30-05-2016
It was very nice. The staff members were friendly. The pool was a little small, but still nice. The complementary coffee in the moring was the best hotel coffee, and you even get flavored creamer! Bed and pillows were good too.
from Matamoras, United States
Submitted on 02-06-2016
Every staff member we meet was extremely friendly and helpful. The food was delicious and the room was clean and comfortable. The rate we paid was fantastic. The surrounding area offers plenty of stores for shopping, eating, and site seeing. Great location if you are visiting Ames or Des Moines.
from Filer, United States
Submitted on 03-06-2016
The room was clean and had comfortable beds. The breakfast staff was excellent - greeted us as soon as we entered the eating area and brought us our drinks immediately. The pool area was clean. I didn't notice any noise in our room from the hallway.
from Los Angeles, California
Submitted on 04-06-2016
Hilton Garden Inn in Johnston/Urbandale, Iowa, is recently remodeled and looks gorgeous. The staff is welcoming and attentive. My visit was soured by a saggy, overly used, overly soft mattress that hurt my back, neck and shoulder ?? perfectly dreadful. If a hotel can't provide a comfortable night's sleep, the beautiful lobby hardly matters.
from Smithfield, United States
Submitted on 05-06-2016
Was a great experience!! The Hotel lobby was nicely decorated and was clean. I loved the rooms spaciousness!! I will return for future visits. The banquet rooms were also spacious and room temperature was good.
from Medina, Minnesota
Submitted on 11-06-2016
From the lobby to the floors to the room they clearly put a priority on keeping the building clean. Comfortable beds and pillows. Breakfast is underwhelming but convenient. Location is convenient to highway but don't hear trucks at night. Would definitely stay again.
from New York City, New York
Submitted on 14-06-2016
All someone can ask for in a business trip. Breakfast was delicious, beds we extremely comfortable. Super close to all major roads leading into Des Moines and a Starbucks is right across the street. There's also a well maintained pool and fitness room.
from Kailua-Kona, Hawaii
Submitted on 16-06-2016
This was my first stay at a Hilton Garden Inn. I stayed at the Garden Inn in Urbandale, Iowa. It was a long weekend visit to see family. The lobby was clean, welcoming and comfortable, with refreshments set out. The room was very clean, comfortable king size bed with pillows of various densities. Good shower with lots of clean smelling towels. Spacious room, quiet, no road noise. Next door was a Texas Roadhouse Steakhouse and across the street a Starbucks and a Mexican restaurant. Good va... Read more
from Milwaukee, Wisconsin
Submitted on 18-06-2016
I would highly recommend this hotel for comfort, cleanliness and great service. I place a high priority on starting with a good breakfast when traveling on business and you can't beat theirs. Also nice to have both a fridge and microwave in the room, which they provide. I would definitely stay here again.
from Urbandale
Submitted on 20-06-2016
We booked with a 3rd party and got a great rate otherwise it was a bit pricey. The lobby was very nicely decorated. The staff was pleasant they just got yelled at by another customer and were very nice to them even though they did not deserve it. The rooms were very clean and the furnishings were modern and in great condition. We are planning on going back in August.
from Salem, Alabama
Submitted on 27-06-2016
Perfect for the businessman who will need the comfort of a great hotel, as well as the ability to have a variety of different foods/drinks! 1908 Draight House across the street! AIR FORCE Emily(waitress) drinks will not disappoint!
from Countryside, United States
Submitted on 29-06-2016
This was our first time staying at this property. The hotel was spotless and the rooms were very comfortable. we didn't get to use any of the facilities but we will for sure next time we stay here. This is certainly a hotel that I would suggest. The front counter staff was very quick and pleasant when we checked in.
from Savage, Minnesota
Submitted on 03-07-2016
Great service and accommodations with very good price. Will stay here every time in Des Moines which is several times per month. Much better accommodations, especially for the price, than many of the large hotels in Jordan Creek.
from Dallas, Texas
Submitted on 04-07-2016
Right off 35 in West Des Moines so great for a family traveling and just needing a night stay. No frills, nice rooms & priced well. Left early in the morning so it didn't impact us but I don't believe breakfast was included
Submitted on 05-07-2016
Perfect! My wife and I traveled for 20 days from Indiana to Oregon, down the coast into California, and back home - staying in 16 different hotels. This stop - on our last day of travel - was perfect. This Hilton is clean, comfortable, and restful: everything one can want on a trip. The entire hotel was immaculate; lobby, restaurant, public rooms, elevators, hallways, and the room itself. Everything worked perfectly; the staff was friendly, helpful, and efficient. We had a wonderful evening me... Read more
from St. Jospeh
Submitted on 06-07-2016
This is an average hotel just like any other 3 star rating only breakfast is $10.95 and they don't tell you. Check in is at 3:00pm sharp. They'll check if rooms are ready if you arrive early or if you make arrangements when you make your reservation. We had to get into our rooms to prepare for a 4:00pm wedding. At breakfast we sat down and started eating and they charge quite a bit, it wasn't worth the $10.95 and they don't tell you that it cost. Most hotels breakfast are complimentary.
from chicago, United States
Submitted on 07-07-2016
This hotel was conveniently located to where we had to be and it was right off the highway which was great. The hotel was bright and clean and there was coffee in the lobby. The room was clean and pretty much the same as any other standard room we have stayed at. The bed was great and very comfortable. The pillows were very good too. All in all we would stay there again.
from Cedar Rapids, United States
Submitted on 10-07-2016
We needed a room on a holiday weekend night. This hotel was both affordable and comfortable. I was a little disappointed that they did not provide a complimentary breakfast in the morning but I would come back if I'm ever in the area and in need of a room.
from South Dakota
Submitted on 16-07-2016
Comfortable beds, friendly staff, easy access off I-80 / 35, close to restaurants, priced right for value. I have stayed at other area hotels & this is my preferred when staying in the Des Moines area. I would and have recommended this to others.
Submitted on 17-07-2016
We were impressed with the cleanliness of the hotel in general as well as our room. Although we got in late and left early the next morning, we never heard anyone in the halls or above or below our room.
from Cincinnati, United States
Submitted on 18-07-2016
I have stayed at this hotel several times now because of it's location to my customers. This is now my #1 go to when I visit Iowa because I get consistent, high quality service and clean rooms. This trip I also ate at the hotel for dinner and was very impressed with the quality of the food. I nice back up when you have a late night work schedule to deal with.
from Minneapolis, Minnesota
Submitted on 20-07-2016
The hotel staff was very inviting, clean fresh feel to the lobby and pool area. The rooms are clean and comfortable and the hotel is in a nice location within walking distance to a steak house for another option besides the hotel for family dining.
from Saint John, Indiana
Submitted on 23-07-2016
The hotel was very nice and clean with a location around lots of small places like Starbucks to go to if your on the road. But the location wasn't really that close to Des Moines. About ten minutes but the hotel was very good any other way. If your in the Des Moines area you should go to this hotel.
from Des Moines, Iowa
Submitted on 25-07-2016
Stay was great and staff very polite. Pool was only 4 feet deep but the hot tub made up for that. Everything was clean and accessible. Would stay again if they replaced the beds. Food was adequate for breakfast.
from Wichita, Kansas
Submitted on 25-07-2016
We accidentally booked this hotel, instead of West Des Moines. It's a standard Garden Inn. Pool was a little small, with the work out area being small also. First time in the sauna was neat. Hadn't been in one in years. Staff was very nice, breakfast was good. Chef got the omelet perfect! Very kid friendly. Unfortunately, we were there during a wedding reception, so the hallways were busy. The Texas Roadhouse next door was packed, with a 1 hour wait. But expected for a Saturday night. ... Read more
Submitted on 01-08-2016
This hotel was exceptionally clean and the service was great. They have Kuerig's in the room and free coffee, juices, and pastries in the lobby. The area was very nice and there were plenty of restaurants, shopping, etc. in the area.
Submitted on 04-08-2016
I stayed at this hotel at as part of a large conference. The rooms were fine, but the hotel staff was not accommodating. I needed a shuttle to the airport and, even as a Hilton Honors member, the hotel was unable to accommodate me, despite the fact that they have a vehicle and driver on duty. The hotel also had problems processing credit cards and tried to charge me twice for my share of the room. I would not recommend staying at this location.
from Waukesha
Submitted on 05-08-2016
We will stay again. There did not seem to be enough wait staff at breakfast. Service was slow. Food was average. Not many healthy choices. Bed was great and we enjoy the fact that we can walk next door to a restaurant
from Miami
Submitted on 07-08-2016
Wife and I stayed at this hotel in July 2013 and again in June 2015. It is very clean, quiet and comfortable and has a decent restaurant, especially for breakfast. It is conveniently located off I-80 on the northwest side of Des Moines.
from Watkinsville, Georgia
Submitted on 08-08-2016
I've stayed in nicer Hilton Garden Inn. Limited number of hotels in the area and I think they know it. Banquet food was below average. Rooms have a musty smell and there is very limited shuttle transportation to airport. Make sure you call ahead for arrival and departure times if you want to use their shuttle.
from Johnston, United States
Submitted on 09-08-2016
We stayed in an accessible 2 queen bed room. The room not only had accessible features which suited our needs, the additional square footage of the accessible room was exceptional. We have stayed in many accessible hotel rooms and this was one of the best in terms of having extra space to maneuver a wheelchair, store special equipment and restroom use.
from Florida, United States
Submitted on 14-08-2016
The hotel is getting tired. Many other places to stay. Staff have gotten complacent. TV and internet were spotty and after numerous complaints, right up until the day I left, nothing was done. The bed mattress was so old and worn that there is a body imprint in it. Used to be a great hotel with great staff. Why are they still charging for 'premium' internet service and $11 for breakfast? Too many nice hotels with better value in the area. Stay elsewhere.
from West Des Moines, Iowa
Submitted on 01-09-2016
My wife and I got married and held our reception at this hotel around 8 years ago. We planned a romantic "staycation" and booked a suite to stay in similar to the one we stayed in on our wedding night. We entered the room and it smelled like an ash tray. We sat down on the couch in the entry room and noticed food on the floor next to the couch from the previous people staying. When we turned on the whirlpool one of the jets shot out of its place and was broken. Overall, we were dissatisfied-... Read more
Submitted on 02-09-2016
Great place to stay - I usually travel on business and prefer staying here. The price could be little more reasonable. Very clean rooms and uninterrupted stay. Full hot breakfast instead of the staple food most hotels keep for breakfasts.
Submitted on 02-09-2016
I have stayed at this location six times in the last two years without a complaint. One of the benefits of the location over other hotels in the area is the restaurant/bar. I tend to work long hours when I am in the area for business so the convenience of the restaurant on premises is a plus over similar accommodations in Urbandale/Johnson that tend to be pricier as well.
from Indianapolis
Submitted on 05-09-2016
We are Hampton Inn fans and usually stay in them when on the road (obviously Hilton-loyal), but weren't able to get one on this particular leg of our trip. Chose this Hilton Garden Inn & were absolutely blown away. Great, friendly staff, beautiful lobby, luxurious rooms. And it was a BARGAIN! Looking forward to trying another one in a different location to compare across brand.
from Cedar Rapids, United States
Submitted on 07-09-2016
Compared to other hotels in the area you are in a safer location, right off the interstate, a very comfortable bed, and quiet room (two nights and never heard a neighbor plus minimal hallway noise on a rare occasion). Breakfast not included in the price but there is a complementary coffee/tea bar available which is all some need. No breakfast was a bummer but considering its ~$100 per night its an easy trade off.
from Shawnee, United States
Submitted on 11-09-2016
Nice location and hotel ! Starbucks located across which I walked to every am as well as restaurants walking distance too so very convenient if you do not want to eat at the hotel. Close to the Pioneer campus
from Central Indiana
Submitted on 12-09-2016
This property is beautiful and our king plus study room was actually two rooms, each with tv. Hubs could watch the game while I relaxed on the sofa with a book. I was presented with water bottles and chocolate for HH membership. Later, because it was our first stay, the front desk sent us a collection of snacks and teas. Can't thank them enough for the royal treatment, as we had been on the road sixteen days sightseeing. Didn't use other facilities as we were out the next morning but I'm sure th... Read more
from Des Moines, Iowa
Submitted on 20-09-2016
This is a great hotel in suburban Des Moines. The rooms are very clean, the beds are comfortable and they do offer a very good, made-to-order breakfast (not included unless you get a bed and breakfast package). There is also a nice little bar in the lobby. Service was great. I will be staying here again for sure.
from Phoenix, United States
Submitted on 19-09-2016
Great hotel, comfortable and very relaxing. Staff is very friendly and always greet you upon arrival or departure. Very clean and bright. Rooms very comfortable. Close to the Interstate, dining and bars.
from Lebanon, United States
Submitted on 24-09-2016
This recently renovated HGI is clean and comfortable - perfect for the business traveler. Full, hot breakfast is presented as an appetizing start to the day. Quiet, well-appointed rooms made my week-long stay enjoyable. Close to Camp Dodge, theaters and several restaurant choices.
from Ajijic, Mexico
Submitted on 25-09-2016
I've stayed in other hotels in Urbandale at half the price of this one, but my friend, who was treating, wanted to stay someplace nice and chose this hotel because it was the #1 rated hotel, as rated by tripadvisor in Urbandale . Unfortunately, the Hilton Garden Inn disappointed. The room was small and poorly lit, the desk chair tipped back so far it threatened to tip over and wrenched my friend's back. It couldn't be adjusted or tightened so he used the arm chair and I used the bed for our i... Read more
from Milwaukee, United States
Submitted on 27-09-2016
This was our first visit to the Des Moines/Urbandale Hilton Garden Inn. Every part of our stay was way above expectation. The btreakfast was fantastic and very reasonably priced. The staff, the room was great. Please check this one out. you will not be dissapointed. Very close to I-80, easy on/off.
from Waterloo, United States
Submitted on 03-10-2016
very clean and quite hotel. So nice to have a smoke free hotel . The beds were great and the hotel coffee and cookies in the lobby were great. I would stay here again. the pool area was very nice and clean
from Hudson, Wisconsin
Submitted on 10-10-2016
The hotel is nice and it will be nicer, since it is going through make-up. The restaurant service is great as well as the food. The front desk personnel should be a little more " nicer". You don't feel welcome.
from Saint Paul, Minnesota
Submitted on 15-10-2016
I sometimes feel that the chain hotels have given up on customer service.... but not here! Every interaction was professional and it looked like extra steps were taken to make everyone feel comfortable and at home. Nicely done!
Submitted on 18-10-2016
Frequent traveler finds a jewel in the rough here...clean, well built, thick quiet walls with super friendly and courteous staff! Nice clean well maintained food breakfast buffet will not be disappointed staying here!
from So. St. Paul, United States
Submitted on 18-10-2016
The bed mattress on one of the beds should of been replaced. Complained when checking out. Only answer was that they were changing out all the mattresses at the end of the month due to hotel renovations. No offer of reducing the bill was even mentioned by the staff person on duty. They have a Satisfaction guarantee. This was never mentioned when checking in. I feel there should of been monetary resolve of some type instead of an excuse.
from Minneapolis Mn
Submitted on 19-10-2016
This was our second visit, the first being in August of 2014. We were once again delighted by this hotel. It continues to be well run and very comfortable. The restaurant served our meals promptly and they have nice wines by the glass. Our server juggled a busy bar scene (full liquor license) and the diners with grace and efficiency. There were few diners, which is a pity, because the food is excellent. To our surprise, our room came with a microwave and small refrigerator. We didn't reme... Read more
from Orange Ctiy, iowa
Submitted on 24-10-2016
Very clean place. Beds are vey comfortable and room was vey nice. Bathroom s very clean and shower height was fat for tall people. Staff wee professional and courteous. Nice facilities and amenities and breakfast!
from Columbia, Missouri
Submitted on 27-10-2016
This hotel is conveniently located with access to interstates and local venues. THE hotel staff was great to work with and made sure all of my needs were met. This hotel is my home away from home when I travel to the Des Moines area.
Submitted on 29-10-2016
Great service, room was immaculate. I was panicked when i discovered after i got home and found I left my iPod in room. The front desk clerk went to the room and found it. He was kind enough to drop into the mail for me.
from Madison, Wisconsin
Submitted on 07-11-2016
My husband & I stayed at the Hilton Garden Inn in Urbandale, Iowa, as we were in town for an event. The stay was pleasant and it was my husband's first time at the hotel. We enjoyed our time together and everyone at the Hilton Garden Inn was very nice.
from McKinney, United States
Submitted on 14-11-2016
Staff went above and beyond to welcome me to this hotel. I asked for a roll away for extra family members that decided to come last minute, they had it in my room and ready when I checked in. Due to my diamond status they had a hand written thank you and a plate of goodies welcoming me. It made me smile and feel appreciated.
from Gilbert, Arizona
Submitted on 15-11-2016
Always a great experience. The staff is extremely helpful and the breakfast is wonderful. Beds are very good as you can set the level of firmness. Location is also great right next to the interstate. The hotel is very quite.
from Sioux City, Iowa
Submitted on 18-11-2016
We went for our anniversary weekend knowing that the hotel was under renovations, thanks to a notice on their website. Still, we were a little surprised at how outdated and kind of just old the rooms were. There was a mini fridge and microwave, which is useful potentially, but the bed was one of the most uncomfortable beds I've ever slept on. The lobby and dining area is really nice. Love the homey feel to the updated kitchen area in the dining room. Front desk staff was helpful and kind. Didn... Read more
from Storm Lake, Iowa
Submitted on 20-11-2016
Very nice place to stay! Always welcomed upon arrival - love the cookies and coffee after we check in. Room is clean. Beds are comfortable and room is quite. We've eaten breakfast here and it was fine but we usually eat breakfast at a panera bread restaurant. It's not far from valley west mall and not too far from Jordan creek mall. It's worth driving to malls - Hilton garden inn near Jordan creek mall is always quite a bit more expensive.
from Tulsa, Oklahoma
Submitted on 24-11-2016
This is a mid aged Hilton Garden Inn right off interstate 80 in Des Moines. This is a VERY clean motel room with very good cooked to order breakfast. The management and staff at this property take great pride in keeping the hotel updated and clean.
from Urbandale, United States
Submitted on 29-11-2016
Love the bed and the pillows. The mattress was firm and there were plenty of comfy pillows, I didn't feel like I had to fold them over to have enough pillow under my head and neck. Comfortable chair to relax before bed. Nice desk to sit at and work when I needed to get some office work done and to be able to surf the web and relax before bed. Bathroom very clean and was definitely cleaned every day.