from Orlando, Florida
Submitted on 27-09-2016
We stayed here for a Notre Dame football weekend when the rates are very high everywhere in the area. We used HiltonHonors points for the first time ever after having accumulated more than 1 million over the past 9 years! The rooms were 60,000 points per night, which is a lot, but is worth it considering how much the room rates are for football weekends! We arrived just after 2 pm and were greeted by a very smiling guy named Tony. He acknowledged that we had prechecked in and that our top fl...
We stayed here for a Notre Dame football weekend when the rates are very high everywhere in the area. We used HiltonHonors points for the first time ever after having accumulated more than 1 million over the past 9 years! The rooms were 60,000 points per night, which is a lot, but is worth it considering how much the room rates are for football weekends! We arrived just after 2 pm and were greeted by a very smiling guy named Tony. He acknowledged that we had prechecked in and that our top floor end room that we had chosen was ready. We were in #433. He gave us some water bottles and our keys and breakfast coupons, which we receive for our Diamond status. We arrived at our room to find a very clean room with a view of the Indiana Toll Road entrance road plus some apartments between the access road and the Toll Road itself, a Marathon gas station, and lots of parking spaces for both the Hilton Garden Inn and the Inn at St Maryâ??s next door, which is managed and owned by the same group. Our room had a king sized bed but did not have, as advertised on the web sige, â??Rest on a self-adjusting Garden Sleep Systemâ?¢ bed,â??. I called the front desk and was told that these had been replaced and also would be replaced in the future at other, if not all, Hilton Garden Inns? I question that response as I have never stayed in any other HGI in the US or Europe that did not have the adjustable beds and promote them as well! The bed was a little soft for me but had a comfortable duvet cover. There was a bedside table on each side with a lamp with a plug in each. Also on one side of the bed was a charger unit with 3 regular plugs plus one cell phone plug. There was a chair in the corner with a small circular table next to it. The desk had one of those modern office chairs and had a phone jack type connection for computer hookup. There was a dresser with 3 drawers and a wide screen television on top. There were about 50 channels including local ones, news channels, sports channels, 2 HBO channels, and others such as HGTV. All were clear, but the signal would go out occasionally-not too often but two or three times in the 4-6 hours we watched. There was a microwave, Keurig coffee pot, and a small fridge in the area with the ice bucket and other supplies. The closet had an iron and ironing board but no safe. The bathroom had no tub but did have a shower. One of the few complaints was the shower which had very soft water, was slippery, and had low water pressure even though there were a few settings on the head. This also made the floor slimy with soap and thus slippery! There was a toilet, of course, and a sink area with the usual HGI amenities provided. Patricia cleaned our room on the day in between our two nights and did an excellent job! She left us a welcoming note so we left her a little tip, nothing big, but just enough to say we appreciated her service as we told her as we were leaving to check out since she was in between the room and the elevator.
The highlight of the weekend for us, since Notre Dame lost in a big upset to Duke, was the restaurant, and Ingrid in particular. She is from Stuttgart so I practiced by German when we sat in her section both mornings for breakfast and for dinner on Saturday night when she was also the bartender. They had a buffet for about $23 which included prime rib, although most was overcooked even though I did get some medium rare, but nothing rare and bloody like I prefer, salmon, chicken, burgers, and more plus 2 kinds of very good soup, vegetables, fruits, and several desserts and more! We sat in the bar area at one of the high top tables and had great service from Ingrid as previously mentioned. For breakfast, they had one of the best HGI breakfast setups that Iâ??ve encountered. You place your order for eggs, pancakes, etc. at the window and take a number to place on your table. This made the process much more efficient that other HGIs. It worked very smoothly plus they had bacon, sausage links, potatoes, sausage gravy and biscuits, plus fruit, cereal, juices, and more for self service. Ingrid brought me ice water and refilled our coffees and my ice water often as needed. I got to practice my German without flying to Europe so this was a big plus for me! Alles war gut!
When we returned from dinner the first night, all of the parking in front was taken with some cars along the curbs, but there was ample parking in the back plus I could see our rented car from our room and even control the lock function from the room with the remote key so this made me not have to worry if I had locked the car as I could do it over and over! Not many people used these spaces but could have rather than park (illegally) along the curbs in front! Everything outside was just as clean as everything inside. It also is very safe even late at night; itâ??s Notre Dame so what do you expect! Check out was smooth and our only charge was for the buffet dinner since we used points as I said at the beginning. We, and everyone else, received a welcome bag with the game program plus a tote bag and poncho which was an unexpected surprise. Everyone on the staff was friendly and welcoming as I have mentioned plus Lance was a bright sunshine on the desk in the evenings. We are already planning our possible game trip for the 2017 season and will do our best to book here before itâ??s too late!