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Hilton Garden Inn Indianapolis Carmel

Indianapolis, IN, US (IND)

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Based on 394 reviews
At the Hilton Garden Inn Indianapolis North/Carmel hotel, you'll find everything you need including complimentary high-speed internet access and remot
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Hilton Garden Inn Indianapolis Carmel
13090 Pennsylvania Street, Carmel, IN US 46032


Amenities Include: Meeting Rooms, Restaurant, Wireless Internet Access, Whirlpool, Pool, Wheel chair accessl Business Services Include: Business Center

Recreation Included: Fitness Center

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Whirlpool
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 394 reviews
from London
Submitted on 18-05-2016
The hotel is clean, the staff are pleasant. the accommodation is of a fair standard. The hotel is not as good as some of its close competitors, which given there is little price difference is a little disappointing. The staff make up for this by being very friendly, at breakfast there are 3 servers which is more than enough to ensure your coffee cup is refilled regularly. Cleaning is efficient, in fact I can't fault the team. the hotel is a little unremarkable. I stayed there a week and it is... Read more
from Marion, Ohio
Submitted on 18-05-2016
I stayed here for Friday night 5/13/2016 - I was in town for the Todd Rundgren concert at the Carmel Palladium. On Saturday morning, we headed for the restaurant for the breakfast buffet - which was great - and worth the $10 per person. however, I had to use the restroom. I went to the common restroom and found a mess. Out of toilet paper in one stall, and overflowed/stopped up in the other stall. TP and other trash scattered all over the bathroom also. I immediately reported it to the front des... Read more
from SanAntonio, United States
Submitted on 21-05-2016
Need to make sure you ask about the mattress adjustment because they never told me. Finally notice saml sign on end of counter, after 3 days. The wait staff in the restaurant did not pay attention. Ordered a meal with a salad and ice tea. The salad and the meal cam at the same time. The tea came with the check when I was done eating.
from Winona Lake, Indiana
Submitted on 22-05-2016
This Hilton hotel was clean. The location was perfect for Grand Park soccer complex. The cost of the hotel was a bit much, but it is comparable in price to most local higher quality hotels. I thought the room was small. The staff was good and professional. The pool was really crowded and small. We felt safe at the hotel and the location was great.
from Cincinnati, Ohio
Submitted on 25-05-2016
We were in town for a baseball tournament. The rooms were clean, nice lobby area and a great patio area outside. The rooms had a fridge, microwave and a coffee maker. The staff was awesome and very accommodating! I would definitely stay here again.
from Joliet
Submitted on 01-06-2016
The hotel was very clean, well designed , good service , the room was comfortable, great linens and near the downtown of lovely Carmel, Indiana, We were there for the Indy 500 race, it took 20 minutes to the track byt nicely located in a quitter area with many dining options. The staff was very welcoming also.
from Indianapolis, United States
Submitted on 01-06-2016
I enjoyed the room and service. the rooms were cleaned very well and even smelled cleaned. The only thing I wish they would do is have complimentary breakfast. Check-in was quick but I did not get the rooms I chose on digital check-in. I was a little upset, but the room the young lady gave me I did not complain because that room was very nice.
from Cuautitlan Izcalli, Mexico
Submitted on 05-06-2016
Nice hotel, good location, staff is helpful and kind. The area is very secure, they have a Meijers close to it and a few restaurants that may be helpful at the time to arrive in case you had a long trip
from Highlands Ranch, Co
Submitted on 11-06-2016
This hotel has a very friendly staff. The rooms are always clean. All around this is a great hotel. I've been staying here for over eight years and it's consistently a good experience. The breakfast buffet is tasty as well.
from Carmel, Indiana
Submitted on 14-06-2016
Great clean room. Very disappointed in the bar staff. Great location and front desk was very helpful. Possibly might stay here again. Right off the highway. Very nice pool and workout area. Nice walking path outside
from Auburn, United States
Submitted on 14-06-2016
Short in and out trip but the front desk staff was very friendly both at check in and check out. Room was clean and comfortable, TV had a "guide" which is a HUGE plus, as most hotels just have the one channel guide scrolling guide.
from Indianapolis, United States
Submitted on 14-06-2016
Pleasant Staff, terrible room. Looked seedy and needed updating throughout the hotel. For the room the cost should have been more in line with lower priced hotels like Motel 6 or Quality Inns or equivalency
from Chicago, Illinois
Submitted on 20-06-2016
First time staying at hilton gardens, however I am a Hilton Honors member. Great staff and friendly bartender. About a mile and a half from a very peaceful jogging trail and downtown. I took a ride service there and walked back and felt safe.
from Vernon Hills, United States
Submitted on 22-06-2016
The Hilton Garden Inn is normally my "go to" hotel for business. This site however was far from what I have experienced in other areas in the country. First, the room smelled from something that emanated in the bathroom. We simply closed the door to reduce it. Then we found the toilet wouldn't flush. Apparently because it was a weekend, there was no one to fix the problem. Thus, we had to use the toilets off of the lobby to relieve ourselves.
from Solana Beach, California
Submitted on 26-06-2016
I've stayed at lots of HGIs throughout the country - this was the weakest. Relatively new so in decent shape, but not well run. Not the friendliest staff - I'd expect much better Midwest charm. The breakfast was not complementary (but free for kids 12 and under) and it was near average at best. The pool: broken ladder, malfunctioning hot tub, disgusting scum ring on pool tiles (note to staff: you can buy cleaner to remove such scum rings). We left our property in the morning and when we came bac... Read more
Submitted on 13-07-2016
Stayed here for 2 nights while attending a basketball tournament at Grand Park. Location is excellent, rooms are beautiful, beds were super comfy and staff is friendly and accommodating. Restaurants and Hwy is close by as well. I highly recommend this hotel to anyone. You will be glad you stayed here!
from Northern Virginia, Virginia
Submitted on 14-07-2016
Clean, nicely decorated, and close to restaurants and points of interest. My son enjoyed the pool and the staff was very friendly and helpful. Even though it was close to a highway there was no extra sound or noise. If we go back to visit friends we will stay there again.
from Jupiter, Florida
Submitted on 24-07-2016
Pool is a bit small but it has an indoor pool and hot tub. Clean with plenty of towels centrally located. It was quiet. The staff was friendly. It was updated. We used the laundry and ice daily it was nice to have one in every floor. Very handy for sporting events. Room was almost as much as the Key Largo Hilton I was at earlier that week ocean front. It was overpriced I felt like they took advantage of parents at the sporting events.
from New Concord, Ohio
Submitted on 27-07-2016
Hotel is great but the staff makes this place special. They are incredibly friendly and answered every request with a smile. The amenities are top notch. Beds are adjustable but still a little firm for my taste. Best stay ever!
from Wooster, Ohio
Submitted on 27-07-2016
When we checked in and got our room key we went up to our room only to find there were someone's belongings already in the room . We went back down to the front desk and told them the room they assigned to us was occupied . They gave us another room key . This time when we opened the door to the room , THERE WERE 2 PEOPLE IN BED!!!!! ARE YOU KIDDING ME ?! Talk about being embarrassed !!! Again we went down to the front desk . This time the assistant manager came up to check the room they were as... Read more
from Jackson, MI
Submitted on 27-07-2016
One side of the King size bed was broken down, like sleeping in a hole. The room door and wall to hallway isn't insulated well, easy to hear people walking and talking. Room was pretty nice, clean. Staff friendly.
Submitted on 31-07-2016
Female hair all over the shower curtain of this males room. Gross. Tub was stained with something that the hotel tried to say was a hard water stain. laughable. manager offered a small small number of points to make it right - but then never credited the account. I would AVOID this hotel, there are much better providers in the neighborhood that the hard water doesn't impact the facility the same way.
from Minneapolis, Minnesota
Submitted on 07-08-2016
Have stayed at this property a handful of times now, and I have no complaints about the overall experience. I do think that in general Hampton Inns and a few other Hilton products that offer free breakfast offer a better value, but the Garden is very nice if you prefer a spot where you can do evening dining or drinking on site and want a slightly more premium feel to the facility and meeting rooms.
from Houston, Texas
Submitted on 12-08-2016
Really enjoyed my stay. Room comes with a mini fridge and microwave which is always convenient. Best cable selection ever in a hotel (directv)! Indoor pool and hot tub added bonus for me. Business center came with free printing which completely saved me.
from Chicago, Illinois
Submitted on 21-08-2016
I needed a room at the last minute and since I've stay here once before I figured I give it a try. I had no reservation but Brenda at the front desk was more than willing to accommodate me. Great staff, very clean and comfortable.
from Greensboro, United States
Submitted on 22-08-2016
Nice hotel for the price. Good amenities and nice staff that was available all times. Nice atmosphere and rooms were clean. Good location to downtown and surrounding areas. Overall I was satisfied with the property and the stay.
from Carmel, Indiana
Submitted on 30-08-2016
Great Hotel but paying for the Hilton name. Charge's 8.99 a plate for breakfast. Pool and jacuzzi to small. Also bathroom door opens outward and conflicts with entry door. The trolley used to transport your luggage is awkward.
from Indianapolis, Indiana
Submitted on 05-09-2016
The air conditioning was broken in the suite with the extra "living room" area and we paid over $200 for it. Our credit card we used at check in was also charged prior to checking out, which was not he card we wanted to use. All we got was an I'm sorry for the inconvenience but no steps toward resolution. Very dissatisfied with the experience.
from Joinville, SC
Submitted on 06-09-2016
The staff and quality of service are very good. The location is out of downtown Indianapolis, but less than 30 min away driving. The breakfast is really good and for a fair price. I recommend this hotel.
from Sturgis, Kentucky
Submitted on 11-09-2016
Enjoyed our overnight stay at Hiltin Gardens. We were taking grandson to BMW PGA Tour Golf Game on Friday and this Hotel was close to that location.. Our room was clean, neat and welcoming. Staff was friendly and helpful.
from Vanderbijlpark, South Africa
Submitted on 12-09-2016
The rooms are good value for money, but not very modern. The size of the room and the facilities in the room is ok for business travelers using it for sleeping only. The bathroom was clean, but again not very modern. Staff not that friendly.
from West Lafayette, Indiana
Submitted on 18-09-2016
This is a very good property! And this Hilton Garden Inn has Excellent staff! We had a very good experience staying here for a night. Great location in Carmel and quick approach to Indy downtown and sights..
from Fort Mill, United States
Submitted on 19-09-2016
Hilton Garden Inn...the best bang for the buck for those who desire quality and value. The bars and rooms and bathrooms are great. They attached restaurant is great. And the fireplace out in the patio is a lovely touch.
from Lake City, Florida
Submitted on 19-09-2016
Stayed for business. Hotel staff is nice and friendly. Breakfast was good. Rooms were comfortable. Also used the meeting room for business, and it met our needs well. We will certainly consider this hotel again for future stays in the area.
from Crawfordsville,Indiana
Submitted on 21-09-2016
We stayed here for a Wedding and loved the place. Brenda at the front desk was fantastic during check in, what a great employee you have. Rooms were clean and very well appointed. Our only negative was the breakfast was not included and selection pricing was very confusing. Either you picked the entire buffet or paid for what you took from the buffet.
from Cincinnati, Ohio
Submitted on 21-09-2016
Easy access to hotel off of Meridian. Close to everything in Carmel, especially the Arts district and The Palladium for concerts. Very clean with a very nice breakfast (additional cost), room service and a bar with beer and mixed drinks in the evening (5-11:45). Nice fire pit area right outside the bar. Rooms have small refrigerator, microwave and Keurig. Nice flatscreen TV with Directv and HBO. Bed was very comfortable. Hilton Honors guest can pre-check in which allows you to pick your r... Read more
from Bloomfield, Indiana
Submitted on 26-09-2016
Highly recommend this hotel. Nice staff, great room and awesome breakfast. We will definitely stay here again the next time we are in the area. There are also a number of new, unique restaurants located near the hotel.
Submitted on 28-09-2016
We have stayed here many times while visiting family. Great staff. Lovely breakfast. You don't need your own pillow..theirs is better than home! This hotel is close to the highway and local attractions and food. CARMEL offers such a wide variety of unique eating experiences that everyone is sure to be happy.
Submitted on 28-09-2016
This was a near perfect stay in Carmel. Very close to everywhere I needed to be...only recommendation is to choose a room away from the fire pit ???. Can be very loud if you are looking to get a good nights sleep.
from San Diego, California
Submitted on 04-10-2016
This property is located in Carmel, convenient to the Meridian area businesses as well as Carmel-related shopping and restaurants. The area is relatively upscale. We were most enthusiastically welcomed by the front desk staff. We had done advance check-in and our requested room had, indeed, but set aside for us. The room was clean, comfortable, and had the amenities listed on the website. A few concerns: the next morning, the housekeeping staff seemed unaware that travelers may not be up bright ... Read more
from canton, MI, United States
Submitted on 04-10-2016
Thoroughly enjoyed my stay...staff very friendly and accommodating, room very clean and restful, good fitness center and convenient to highways to get around city. Lobby inviting with snacks in the late afternoon for a quick energy boost. Great stay!
from Saint Joseph, United States
Submitted on 07-10-2016
The hotel is old. There is nothing special about it. I had room service once. It was okay. It was $13 for Fish and Chips on the menu but the final cost was $19. The tip was included. I was surprised at that but it was no big deal. Carmel if full of traffic circles. It gets on your nerves so I stayed in to avoid them.
from Akron, Ohio
Submitted on 10-10-2016
After 2 weeks of being transferred and not called back, I've come to find out my charger was stolen by HGI staff. Leaving my charger there wasn't one of those "Well, maybe it was left. That was the last place I left it." I know with 100% certainty I left it there b/c it was the last thing I told myself to grab and the first thing I realized once I drove away I had forgotten. Leaving the item was my fault. Their policies that prohibited someone checking the room and/or lost & phone when I physi... Read more
from Detroit, Michigan
Submitted on 16-10-2016
We were in town for a funeral and made the reservation last minute. The hotel staff was very kind& helpful. The pool and gym facility were clean and useful. It is a convenient location for a descent price. I'd consider staying there again.
from Columbus, Ohio
Submitted on 16-10-2016
The hotel was clean and inviting. The lobby was great, with coffee and snacks upon arrival and in the morning. I am staying again tomorrow for the week and am very pleased with my choice. And I would recommend it to colleagues.
from St. Paul, United States
Submitted on 17-10-2016
The Hilton Garden Inn- Carmel was very nice. It always had Hot water and coffee available. Most importantly the location was very close to the main highway/interstate and the service was GREAT. Only shocker was the quality of the comforter in the room- not impressed and was expecting something better.
from Saint Louis, Missouri
Submitted on 26-10-2016
This hotel is well kept and beautiful from the time you step into the front entry. They have a nice bar/breakfast area and a nice sitting area outside. From the time we got there the staff could not have been better. We arrived quite late and the nice gentlemen working was quick to help us with the door, bags and 2 sleepy kiddos. Additionally during our stay our a/c unit was not working....the hotel went above and beyond in making it right, and were VERY nice about it the whole time. If you are ... Read more
from Indianapolis, United States
Submitted on 26-10-2016
I stayed at this hotel for business, the staff provided great customer service, the hotel room was clean and comfortable, the facility in general is well taken care of. The location was perfect. I would stay here again. Thank you for the service provided.
from Fort Wayne
Submitted on 27-10-2016
Outside of the hotel giving us a lesser room than what we booked, and a somewhat less than clean suite, the staff was nice and tried to make-up for any deficiencies in the stay, The location off of HW31 was a positive for access to Indy and caramel dining and shopping.
from Saint Louis, Missouri
Submitted on 29-10-2016
Billed for 3 rooms but only stayed in one. Heat didn't work in room. Took 4 phone calls to explain billing issue and still not sure if it is resolved. Was promised a phone call the next day from a manager but never received one.
from Louisiana
Submitted on 05-11-2016
I stayed here for two nights on business in the hotel was very clean the hotel is right next to the highway/interstate and I really thought that being on that side of the hotel it was going to be noisy and difficult to sleep because I am a light sleeper but I can tell you that it was absolutely soundproof I enjoyed my stay here that a great fitness facility I ate dinner on the premises both nights and thought the food was pretty doggone good for a hotel food thanks
from Franklin
Submitted on 14-11-2016
The hotel meets the Hilton reputation and the staff was very kind. The facility was very clean from the entry to every area. They had an outside gas fire pit and sitting area to relax. The staff was superb.
from Ft. Wayne, United States
Submitted on 15-11-2016
We had a wonderful time. The Inn was clean, safe and updated. The staff was wonderful. Their friendliness was so welcoming. What ever you needed they were there to help. We meet and visited with other family member in the lobby in front of the fireplace and just had a great time.
Submitted on 20-11-2016
Stay here frequently on business travel. New hotel with nice accommodations. Bar/ restaurant in lobby. Breakfast is good but is an extra charge. Has a nice pool and fitness area. Local restaurants are within a short drive.
from Crown Point
Submitted on 20-11-2016
Only problem is finding it. The website address does not work on a gps. Quiet, clean and helpful. Beds are firm and love the living room area with a couch. Nice fire pit outside to warm up with. Would stay agaib
from Bradenton, Florida
Submitted on 27-11-2016
Dirty, worn out, overpriced, poor quality! Room was small, cold, ready for complete remodel! We compared with Hampton down the street...felt robbed! No free breakfast...the $10.00+ breakfast was horrible!
from Germantown Hills, Illinois
Submitted on 01-12-2016
Everything was very good. We enjoyed the cookies and water. We didn't get any meals at the hotel. Exercise room was well equipped. We've stayed here before and always had a good experience. We'll stay here again.
from Lawrenceville, Illinois, United States
Submitted on 06-12-2016
Love the lobby in the Hilton Garden Inn's. It is so welcoming and we were traveling with a small group, so you could meet there and find a seat to wait on the others without feeling like you were in the way or disrupting the traffic flow thru the lobby. We have always stayed at Courtyard Marriott when we go to Indy, but will probably be switching to the Hilton from now on. Price of Marriott has gotten out of hand and the Hilton is a much nicer hotel for a lower price. Rooms were clean, frien... Read more