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Doubletree Hotel Chicago O Hare Airport - Rosemont

Chicago OHare, IL, US (ORD)

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Based on 1201 reviews
Across the street from convention center and near the airport.
Room & Rates
2 Double Beds Non Smoking - Doubletree Hotel Chicago O Hare Airport - Rosemont - 1

2 Double Beds Non Smoking

  • two double beds
  • large desk w/ergonomic chair
  • MP3 docking station
  • flat screen TV w/premium channels
  • in-room safe
  • mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
  • high speed internet (surcharge)
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1 King Bed Non Smoking - Doubletree Hotel Chicago O Hare Airport - Rosemont - 2

1 King Bed Non Smoking

  • one king bed
  • sitting area w/sofa bed
  • large desk w/ergonomic chair
  • MP3 docking station
  • flat screen TV w/premium channels
  • in-room safe
  • mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
  • high speed internet (surcharge)
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1 King Corner Room Non Smoking - Doubletree Hotel Chicago O Hare Airport - Rosemont - 3

1 King Corner Room Non Smoking

  • one king bed
  • sitting area w/sofa bed
  • floor-to-ceiling windows
  • large desk w/ergonomic chair
  • MP3 docking station
  • flat screen TV w/premium channels
  • in-room safe
  • mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
  • high speed internet (surcharge)
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1 King Cardio Room Non Smoking - Doubletree Hotel Chicago O Hare Airport - Rosemont - 4

1 King Cardio Room Non Smoking

  • one king bed
  • large desk w/ergonomic chair
  • MP3 docking station
  • flat screen TV w/premium channels
  • in-room safe
  • mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
  • high speed internet (surcharge)
  • Precor AMT (Adaptive Motion Trainer) with specialty flooring, dedicated lighting, mirror and a custom workout bench including hand weights, resistance bands, stretch mat and stability ball
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1 King Yoga Room Non Smoking - Doubletree Hotel Chicago O Hare Airport - Rosemont - 5

1 King Yoga Room Non Smoking

  • one king bed
  • large desk w/ergonomic chair
  • MP3 docking station
  • flat screen TV w/premium channels
  • in-room safe
  • mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
  • high speed internet (surcharge)
  • a section of specialty flooring, a full length mirror and quality yoga accessories by GAIAM® including Jala mat, cork bricks, stretch strap, foam roller and stability ball
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1 King Mobility/Hearing Accessible Tub Non Smoking - Doubletree Hotel Chicago O Hare Airport - Rosemont - 6

1 King Mobility/Hearing Accessible Tub Non Smoking

  • one king bed
  • sitting area w/sofa bed
  • large desk w/ergonomic chair
  • MP3 docking station
  • flat screen TV w/premium channels
  • in-room safe
  • mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
  • high speed internet (surcharge)
Hide room details
1 King Mobility/Hearing Accessible 3X3 Shower Non Smoking - Doubletree Hotel Chicago O Hare Airport - Rosemont - 7

1 King Mobility/Hearing Accessible 3X3 Shower Non Smoking

  • one king bed
  • sitting area w/sofa bed
  • large desk w/ergonomic chair
  • MP3 docking station
  • flat screen TV w/premium channels
  • in-room safe
  • mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
  • high speed internet (surcharge)
Hide room details
1 King Hearing Accessible Non Smoking - Doubletree Hotel Chicago O Hare Airport - Rosemont - 8

1 King Hearing Accessible Non Smoking

  • one king bed
  • sitting area w/sofa bed
  • large desk w/ergonomic chair
  • MP3 docking station
  • flat screen TV w/premium channels
  • in-room safe
  • mini-fridge and coffee/tea maker
  • iron/ironing board and hair dryer
  • high speed internet (surcharge)
Hide room details
Doubletree Hotel Chicago O Hare Airport - Rosemont
5460 N. River Road, Rosemont, Rosemont, IL US 60018

The Doubletree O'Hare is a full service luxury airport hotel providing outstanding accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area.
 
Our Chicago hotel features complimentary O'Hare airport shuttle from 4am-12am every 30 minutes and picks up at the Hotel/Bus Shuttle Center Door #3. Our freshly renovated Doubletree Hotel Chicago O'Hare Airport-Rosemont boasts a new "urban chic" décor with over-sized, well-appointed guestrooms featuring Sweet Dreams luxury bedding. All rooms are equipped with high-speed Internet access, work area and mini bar.

In addition to luxurious rooms, guests will receive friendly, personalized service, and enjoy our indoor pool, whirlpool, and a state-of-the-art fitness center.Stop by Tully's Coffee Shop for a cup of coffee, pastry, or any amenities that you might have left at home. Doubletree O'Hare also offers a casual yet trendy dining experience in their newly renovated restaurant BC Bistro and Lounge, serving a full breakfast buffet as well as lunch and dinner favorites daily.

For the ultimate in famous Chicago dining, we are proud to have world-famous Gibson's Steakhouse on premises. Enjoy stylish ambiance, the finest steaks and chops, a superb wine list and exquisite service at Gibson's in Rosemont.

We’re proud to announce that the Doubletree Hotel Chicago O’Hare Airport Rosemont has recently been awarded the AAA Four-Diamond Rating. This hotel joins an elite group of seven Doubletree hotels in the US and Canada that have been recognized with this prestigious honor.


Based on 1201 reviews
from Knoxville, Tennessee
Submitted on 22-05-2016
The hotel was convenient to the airport The rooms were very clean and up to date. In room service was excellent. The staff were very courteous and helpful. The breakfast food was good. The hotel dinner restaurant had excellent service.I celebrated my graduation dinner at the bistro inside the hotel. It was enjoyable
from
Submitted on 23-05-2016
I stay in many hotels throughout the USA. O'Hare has always been an airport I cringed at having to deal with. Now, with my recent find of this Doubletree hotel, I actually look forward to the opportunity to arrive at O'Hare. This hotel's breakfast continues to be a fabulous morning experience with good food & plenty of capable people willing to help you. The hotel itself is very nice. Rooms are nice, clean, and quiet. The location of the hotel is within walking distance of many terrific restaura... Read more
from akron, United States
Submitted on 23-05-2016
if you are looking for a 5 star at a 2 star price this is it. clean facility great food and staff, noise from the air port is the only issue i can say about our stay. i highly recommend staying here and when we return to the chicago area we will be staying again.
from
Submitted on 24-05-2016
I recently stayed at this hotel for the Anime Central convention. My friends and I had two different rooms and we wanted them together. The staff at the hotel (Amir and Sherry) were amazing! They did they're absolute best and got us our rooms right next to each other. The cookies we got at check in are delicious! I could live off those cookies. The rooms are very spacious and clean. Check out was smooth and easy and they gave us cookies for the road. Definitely will stay there again next year an... Read more
from Charlottesville, Virginia
Submitted on 24-05-2016
I will be honest hat my expectations were low when I booked. I chose the hotel, because it was adjacent to the convention center and close to the airport. I was surprised how close. $10 cab ride and I was there. The staff was very friendly and the room large and clean. The hotel bar was nice enough and the attached steakhouse was fabulous. The area is not great for tourism, but the hotel is perfect for why it's here.
from Indianapolis, United States
Submitted on 01-06-2016
I stayed at this hotel for the Walker Stalker Convention in Chicago. The staff was extremely helpful and the rooms were clean. The only issue I had was with the WiFi. This was not a deal breaker because I was rarely in the room to use it. The price was pretty good. I will definitely stay here again.
from Seattle, United States
Submitted on 01-06-2016
One of the better experiences I have had at a double tree. The staff was nice and helpful, thats what matters the most to me.The rooms were really clean and it looked like the staff kept up on it. Nice big shower and wifi worked great.
from Raleigh, North Carolina
Submitted on 02-06-2016
If you are a Hilton Honors member and trying to gather points, then I can understand staying here. Decent hotel - we had a business meeting here and that staff was incredible! My room was fine - bed was comfy and the bathroom was large. The hotel bar staff were all very friendly - I went into the "gibson's" restaurant bar by mistake, but once I found the lobby bar certainly thought the staff was 10X nicer! Keep up the good work!
from Crestwood, Illinois
Submitted on 04-06-2016
I've been to this hotel on multiple occasions and every time check in is quick and easy. All the workers are knowledgeable and kind. My rooms are always in order and ready before check in time. And the doubletree cookie is to die for.
from Chippewa Falls, Wisconsin
Submitted on 05-06-2016
We had a great room, great service and a wonderful time. Highly recommend the Doubletree Hilton for anyone looking for great rooms at a fair price! Room service was fabulous and the chocolate chip cookies are AMAZING!!!!
from Dragoer, Denmark
Submitted on 16-06-2016
The staff were not particular service minded, the pool is rather small, there is not a bottle of water in the hotel room at arrival. Noone told about the free WI-FI, so I paid for one day, before I found put it was actually free. Had a package arrive to me, but had to ask for it myself, great service would be a note saying it had arrived.
from Heflin, Louisiana
Submitted on 17-06-2016
Located close enough to airport for convenience but not to noisy, has airport shuttle, great restaurant, great service, good rooms, fair priced. Would recommend as a local option if your looking the in area.
from Jersey City
Submitted on 18-06-2016
Great place to stay for a short trip. Staff went out of their way in every way to make the trip a perfect one for us. I was there for 3 nights and we both enjoyed it a lot. I would recommend that anyone in the area come here to enjoy a very comfortable and clean room with an excellent staff that went out of their way to help us whenever we needed anything at all. THANK YOY!!!
from
Submitted on 19-06-2016
Sherry was fabulous she greeted us with great energy and professionalism . Our flight was cancelled but Sherry took great care of us and made sure we got checked in and our room immediately! Excellent customer service! We loved the hospitality and would definitely stay here again!
from Indiana
Submitted on 21-06-2016
We stayed here for two nights during the National History Bee. The hotel gave a good rate for our stay, the location was terrific for the convention center (and close to the train if you want to go downtown), our room was clean and comfortable, and our kids enjoyed the pool area as well. We ordered in Giordano's pizza for one of our meals, which was really convenient. Solid choice.
from Decorah, Iowa
Submitted on 27-06-2016
Overall great experience, room was a little pricey but worth it for the experience. We did order room service for breakfast, kinda pricey but the food was hot and really good. The portions were also big, my kids could have split a kids breakfast.
from Milwaukee, United States
Submitted on 28-06-2016
I would recommend the DoubleTree hotel in Illinois. It was very quiet at night except for doors seem to slam. The bed was comfortable and the shower was clean. The lobby was clean but the furniture could be less low to the ground. It was difficult to get up once we were sitting.
from
Submitted on 28-06-2016
This hotel is really tired-looking; wall covering in the bathroom is coming off of the walls, furnishings and carpet are overworn; yet, the staff is upbeat and willing to serve. With an overhaul from the lobby to the top floor, this could be a shining star. The location is the best!
from
Submitted on 01-07-2016
Free wifi? No, it's not free. 2 towels for a family, really? Called front desk for more towels and shampoo, 3 hour later nobody came. Had to go downstairs ask again. Finally got it. First experience very disappointed.
from Orlando, Florida
Submitted on 02-07-2016
Staff was pleasant but room was hot and it was hard to sleep. The room was pitch black when I walked in very late and the lamp between the beds was plugged into an outlet that didn't work. Breakfast was good and the staff was nice and very quick.
from Oregon
Submitted on 02-07-2016
In writing a review there is the subjective, as in "The place is dated" or objective as in "Hey, I didn't get my wake-up call." Well that's what happened this week at the Doubletree. In town for a long day of meetings, it all started well, friendly face at check in, clean room, comfortable bed.. At midnight, I came dragging back to the hotel, went to the front desk and asked for a 330am wake up call as I had to be on the 4am shuttle to ORD to catch my 6am flight. When I got to the room, I also... Read more
from Birmingham, Alabama
Submitted on 03-07-2016
Good- good breakfast options, late check out option (2PM on Sunday), separate tub and shower. Bad- Room is very dated, AC does not work well, Wifi disconnects every time phone goes to sleep (possibly my issue but doesn't happen anywhere else), and the on site store has very limited selection of toiletries.
from USA
Submitted on 03-07-2016
Due to poor planning by American Airlines, a weather-related travel delay resulted in an unexpected overnight stay in Chicago. The staff at this property were very attentive and not only was the room comfortable it was very well maintained.
from
Submitted on 08-07-2016
There was excellent customer service by all staff members in every area - reception, meeting, housekeeping, servers in restaurants and in room service. I really enjoyed my stay. We have held other meetings here and they always have been successful. All participants have been satisfied.
from Bradford, Tennessee
Submitted on 11-07-2016
Only stayed one night for business. The sleep room and meeting rooms were nice. Dinner in the restaurant/bar was good. Staff were all helpful and nice. The hotel is a long way from downtown, but close to the airport (obviously). Free airport shuttle every 20 minutes.
from Freeport, New York
Submitted on 12-07-2016
Not far from airport. Shuttle ran on time. Check-in was quick and painless. Noise from outside was minimal. Room was clean. Cookie was warm. Hotel staff pleasant. Good choice for early morning departure from ORD.
from Chicago, United States
Submitted on 12-07-2016
Staff was incredibly friendly and helpful, and everything went very well! Room was clean, nice pool/hot tub area, and really enjoyed the breakfast buffet! Would definitely stay again on my next trip back to Chicago.
from Des Plaines, United States
Submitted on 12-07-2016
Needed a room to crash in for con activities and found this one less than a month prior to it. SURE, other hotels could have sufficed but I couldn't beat the price with this one! Would stay here again if given the option to!
from Lisle, Illinois
Submitted on 13-07-2016
Stayed for a convention. Can't beat the location. Rooms were spacious and nice. The pool area - definitely not for a family since it was small and cramped. The breakfast buffet is decent for what you pay. The dinner - horrible. Also, the menu featured on the website? Not the right menu. I would have LIKED to try those items.
from Ventura, California
Submitted on 16-07-2016
Our flight was delayed and we needed to find a hotel for the night. We called the Hilton site and they found a room at Doubletree for us. It was a lovely hotel, very classy, free shuttle (be sure to walk to the opposite side of the airport Hilton to find the shuttle), a nice bar and restaurant, very comfortable beds, early morning return shuttle.
from Oconomowoc, Wisconsin
Submitted on 17-07-2016
The DoubleTree is my favorite place to be. The cookies are great, we were able to check in 2 hours before check in, and the staff was super nice. I will most definitely be staying here again in the future.
from Paris, France
Submitted on 18-07-2016
We stayed here for 2 nights over the weekend. As promised, shuttle picked us up right on time! A little difficult to find at O'Hare but now that I know where it is, will be easy next time. I found hotel to be nice, rooms very comfortable. Air conditioning was some what lacking but the windows opened so that helped.
from Clinton Township, Michigan
Submitted on 18-07-2016
This was my first stay at a DoubleTree. I must say, I was pretty impressed. The rooms were pretty spacious - even with 4 people. The bathroom had a walk-in shower AND a bathtub which I thought was unusual but very nice. Hotel staff was incredibly helpful and friendly. We encountered a small problem in our room on the first day. We had the option to switch rooms or stay and have maintenance come in. We chose maintenance because we didn't want to risk not having another room ready right away. The ... Read more
from
Submitted on 19-07-2016
I was on a business trip to Chicago and this is the second time I've stayed at this particular hotel. Being close to the CTA is a great benefit as I was able to get around the city easily. The staff were all courteous and polite, and even had some of the cleaning staff joking in the elevators. Everyone always had a smile and no one gave an appearance of being in a bad mood. The digital key was an added benefit, the ability to open your room from your phone was amazing and worked wonderfully.... Read more
from Boston, Massachusetts
Submitted on 20-07-2016
My company had a three day event here and as much as i dread sraying near an airport for three days, i have to say this was ok. The rooms were spacious and the beds comfy. We were within walking distance to a mall where there were plenty of places to eat and drink. The convention center is across the street so it can be a busy area if there is one in town
from Stockton
Submitted on 20-07-2016
The hotel was very nice, the staff was pleasant. I would have been fine with staying there again, but now I'm not sure, since I did have some issues after we checked out. There was an additional charge on my card...when I called about it, at first the girl argued there was no charge, then said maybe we ate in the restaurant and charged it to the room, when we didn't charge anything to the room. She was a bit rude about it, like I didn't know what I was talking about. Then she said she would c... Read more
from Saint Louis, United States
Submitted on 21-07-2016
The overall hotel staff and hotel itself was great. But the parking arrangements that the hotel has with the city were too expensive and very inconvenient. If they would get better parking arrangements the overall experience would be greater.
from Fort Worth, Texas
Submitted on 21-07-2016
This hotel is right on the brink of O'Hare Airport so very easy to get in and out of. They offer a shuttle although we didn't use it. Easy to get on the highway to head into the city. Also has an entertainment center right at the hotel with a large outlet mall and several restaurants. Casino and more restaurants just 5 minutes away. Everything in the hotel was very clean and updated.
from New York City, New York
Submitted on 22-07-2016
This hotel is nice and very clean with traditional decor. If your looking for a more trendy decor or atmosphere it is not the one for you. It is not close to the downtown area you will need to take transportation there. But there is a hotel restaurant and a steakhouse adjacent to the hotel, the staff at both restaurants were lovely. You may feel a little land locked if you looking for city experience. But it is not far from the airport when it's time to travel.
from Nashville, Tennessee
Submitted on 23-07-2016
Here two nights for a conference and all was very smooth. Room was large and comfortable (a real nice perk: a very large walk-in shower). Very friendly staff. Everyone at the conference was complimentary about the food offered. Handy to O'Hare with the free shuttle running every 20 minutes. Also handy to nearby eating choices -- a very easy walk through the (safe) parking garage. Only downside: quite small fitness center, although one of the bellhops told me you can also go over to the larger on... Read more
from North Miami Beach, Florida
Submitted on 24-07-2016
Hotel was great. Little pricy but very nice place near the airport. The person at the front desk was just ok. Don't show much customer service when we arrived. Other than that it was a good experience.
from Dana Point, California
Submitted on 25-07-2016
Stayed here for a conference so I didn't have a choice in the matter, but it was pretty decent for an airport hotel. I wish I could give 3.5 stars. Average is not the right word, but neither is very good. Just above average is the right description. The room was fine and the amenities were just what you would expect. Everything was clean and service was solid. There is a nice restaurant/bar (Gibson's Steakhouse) just off the lobby. You can walk to other hotels, several restaurants, and th... Read more
from
Submitted on 26-07-2016
Rooms are clean and well maintained. Equipped with latest amenities. Room service is not that great. Food is packed and expensive. Staff is courteous and helpful. There are a lot of restaurants down the lane which serve much better food for cheaper price
from Dallas, Texas
Submitted on 26-07-2016
Great svr and pleasant stay would stay again . Smelled a little cigarette smoke in my bathroom at night . Which was a turn off for a non smoker . Would recommend a firm smoking policy in place to prevent
from Madison, United States
Submitted on 27-07-2016
The rooms in this hotel were a very nice size. There was room to move around in the hotel room and felt very comfortable to linger in the room. I've stayed at another hilton near by and the rooms are very small there. Overall this is a nice hotel, where overall appearance was nice and comfortable. It is also very nicely located, near the outlet malls, public transportation, and airport.
from Huntley, Illinois
Submitted on 29-07-2016
Great location. Complaint was there was an Indian event at the hotel next store that had an event going at 7am with drums and singing that was happening right outside our room which made it difficult to sleep
from Chicago, Illinois
Submitted on 31-07-2016
The hotel was neat and clean. Location great for restaurants and a short walk to the movie theater. We enjoyed our quick getaway . I would stay again . We were greeted with a welcome smile and good chocolate chip cookie.
from New York City, New York
Submitted on 01-08-2016
Hotel is very clean and staff were very friendly. The room is nice I do however have a gripe with two items. First, the price of much of the food is exorbitant. I was charged $6 for a glass of orange juice and it is almost impossible to get eggs and toast for less than $15. I think a can of sprite was $3!! This is a hotel near O'Hare airport, a convention center and a mall, not downtown Chicago or somewhere like Hawaii. Second, if you are going to offer free wifi make it a reasonable speed. Eit... Read more
from
Submitted on 01-08-2016
Just minutes from O'Hare via the shared Hilton shuttle (there is another Hilton and an Embassy Suites on River Rd too), the location is great if you're flying out in the morning, but this isn't an "airport" hotel. I stayed on the 8th floor (HHonors) and it's the equal of any other Doubletree (and of course warm cookies on check in). Rooms have plenty of space and comfortable seating (in addition to desk and chair). Strong internet connectivity and huge, glass-door showers. Also, this may seem li... Read more
from Louisiana
Submitted on 03-08-2016
This is truly an all-inclusive hotel it's a rather old hotel and the rooms are kind of dated however the hotel lobby is in great shape there's a great restaurant where we had a breakfast business meeting there's also a gift shop with Starbucks coffee in the health club facility is very nice for those that are interested in exercising. There's also connected to the hotel the very famous at Gibsons steakhouse should you want to dine out at night and treat yourself to something great
from
Submitted on 04-08-2016
This is a nice property and the staff are very friendly. The rooms are clean, modern and spacious. Located across the street from the convention center. Gibsons Steak House is attached and there is an entertainment district within a 5 min walk that has several good restaurant choices. My only complaint this time was that my room didn't get cleaned while I was out for the day. I had to call twice before finally getting cleaned at 7:30pm. The other item that amazes me is that for such a ni... Read more
from California, United States
Submitted on 04-08-2016
I use this hotel as a night before my flight accommodation. Easy access to/from the airport, welcoming and comfortable accommodations. Price is to be expected. Wish the complementary internet was a bit faster. Some noise depending on the departing flight path.
from New York City, New York
Submitted on 06-08-2016
Staff awesome, room very clean. Great stay for the price, awesome Starbucks and great steakhouse in house. Close to outlet malls and very convenient to the Chicago airport. Also not so bad of a trip to center of town.
from Leamington, Canada
Submitted on 07-08-2016
I Stayed here with My Friends and Myself. I didn't have to even stress over of my parents telling me or my friends what to do or when to go to bed or even having to get mad with my parents. I really liked that I got to stay here without my Parents bothering me and that I got to stay here with my Respectful Friends for one Whole Week. Nothing to dislike about this Hotel. I would for sure come back to this place and also to get away from my Parents and come back with my Friends.
from Fayetteville, Arkansas
Submitted on 11-08-2016
Wish I would of had more time to enjoy the property but it was very nice in the short time I was there. Checked in sat down at the bar and got a drink and food to go. Excellent service at the bar and very well decorated. Tried to use the Valet service to park my truck but the Valet was either busy or not paying attention so I parked it myself in the garage. No real biggie. Front desk was helpful. Had a corner room with a good view. Having the corner room is certainly a nice thing to get. Roo... Read more
from Chicago
Submitted on 11-08-2016
Requested a second floor room to be closer to the parking lot entrance which was granted. Around 7 am, I heard the housekeepers all gathering to collect their supplies in the service room across the hall from our room (227), they were very loud and woke us up. The representative who assisted at check in was very friendly and took the time to answer my questions. We were able to walk to the outlet mall and Rosemont Theater. Self park is very reasonable only $15.
from
Submitted on 12-08-2016
Just 10minutes the outlet center.the hotel very nice,kind people,clean room.i was 3times the hotel and at the same everything.I got that I have always been spacious rooms.next to The gibsons steakhouse,the Best restaurant in the area.i dont know the hotel food,because i never buy.
from Normal, Illinois
Submitted on 15-08-2016
Stayed here for a week for a conference. I was on the 9th floor. Rooms were average, but clean. Location is convenient and there are a lot of options within a 5-10 minute Uber ride if you want to get out. I was very impressed by all the staff. Literally every staff person I came in contact with, front desk, housekeeping, wait staff and more was incredibly friendly. Kudos for the friendly customer service!
from Milwaukee, Wisconsin
Submitted on 15-08-2016
Pick this hotel if you're looking to stay in Rosemont (O'Hare Airport). The price was so reasonable and the room was so great that I don't think it could be beat. The quality was easily worth double what I paid, and it had a large, separate walk-in shower and tub. ( I stayed in Room 242; it's down the hall and in the corner away from any potential annoyances). Price and quality are two reasons to take a look at this hotel. And the three other reasons are...Dennis, Alex and Abdarahim (a na... Read more
from Leduc, Alberta, Canada
Submitted on 16-08-2016
Staff are very welcoming, friendly and helpful. Amir was extremely helpful. Location is excellent and the shuttle is free and quick from O'Hare Fitness facility is very clean and modern. Lots of area restaurants for dining as well as a great hotel restaurant. Breakfast at the hotel was also included.
from San Diego, California
Submitted on 16-08-2016
I have used this hotel many times over the years and overall it is a very good property and location. However, this time I tried the E check in and changed my room from a double to a king, room 924. This turned out to be a huge mistake. There is an air unit on the roof that makes it very loud, more like being on a boat and trying to sleep over an engine. I tried to change but was told by the front desk that the hotel was sold out and that the Echeck-in and room change should only be used if you ... Read more
from Muscat
Submitted on 05-09-2016
Pleased, near to shopping malls and airport, away from down town considering bad traffic. Good if you stay last days before you depart from Chicago to your last destination. I would recommend this hotel for travellers at there last 2 days
from Wyndmere, North Dakota
Submitted on 06-09-2016
I always try to stay at hiltons for points and being a gold member. Checked in late 1045 and website and hotel states that restaurant is open till midnight with room service. We guess what. Nope 11 pm because of Labor Day. So ordering grub hub is an hour ordeal. Then the ac did not work in the room. At 130 not going to call down. Then bed had a huge ware spot, like a half taco. Won't be staring again, left Gm a vm prior to leaving this review but no call back. Bad management or one off? Won't... Read more
from Ann Arbor, Michigan
Submitted on 06-09-2016
Great location. Easy access and walking distance to the convention center and also the MB entertainment park. Within 5 minutes to the fashion District as well. The best cookies on check in:) The indoor pool and workout facilities were great. The hot tub was great to soak in after a long day and helped the sore.muscles.
from Washington DC, District of Columbia
Submitted on 07-09-2016
The hotel is convenient to ORD and the convention center. They do have a free airport shuttle. The facility is a bit tired. The Staff tries to accommodate, but that can only make up for so much. If you need a place to stay before an early flight out it is ok. I would not stay for an extended period.
from Wake Forest, United States
Submitted on 07-09-2016
This was my second stay at this Double Tree while on a business trip to Chicago. I highly recommend this Hotel. I experienced great service at check-in and clean comfortable rooms on both trips. The front desk also provided helpful local information.
from Toronto, Canada
Submitted on 12-09-2016
I checked in yesterday and wish I hadn't. This hotel needs a lot of work. The rooms are badly in need of a refresh to start with - late '90s look except for the flat screen TV which is too small and obviously old. Had to have a technician visit to get the TV going again because many channels just don't come in. Forget about using the TV channel guide in the room because the channels listed mean absolutely nothing in relation to what's on the TV. The hotel directory book in the room is dog ea... Read more
from Chicago, United States
Submitted on 15-09-2016
As I previously stated staff was pleasant and courteous but the room had dingy towels,dirty chairs and toilet paper holder coming from the wall. It was not at all what I've come to expect from the double tree. And after that not validating parking was the topper. No I will not stay at the Double Tree in O'hare again.
from Tokyo, Japan
Submitted on 16-09-2016
Comfortable and high cost performance hotel. I enjoyed a nice steak house Gibson adjacent to the hotel. Also, fashion outlet locates within walking distance. The room is wide enough and clean also staffs are friendly.
from
Submitted on 17-09-2016
I have stayed at quite a few mid-range hotels in Chicago and this one was one of the best. Very clean, nice staff, close to airport and reasonably priced. Bar prices expensive but what isn't in Chicago? It was quiet at night and had good room darkening shades which is a must for me to sleep. Would greatly recommend it to anyone needing a place to crash before a flight out of O'Hare or visiting the convention center.
from Toronto, Canada
Submitted on 18-09-2016
This is a good airport hotel that I stayed at for a conference at the convention center across the street. Large comfortable rooms with good beds, although the rooms look like they're due for a refresh, but still nice. The only hiccup was the TV directory card provided - it had nothing in common with the channels actually on the TV. Maybe the hotel changed signal providers but didn't change the cards. Something the hotel could look into correcting quite easily. The breakfast buffet is excel... Read more
from Mold, United Kingdom
Submitted on 20-09-2016
Excellent hotel. We are travelling extensively and this is the best we have come across as yet. Shuttle bus picked us up and the airport easily and took us back. Goes very 20 minutes. Check in was excellent by Amir - so friendly, efficient, we even had an extra cookie and he upgraded us to faster wifi. Rooms were massive and had everything you need including a safe, iron board and iron. Tea/coffee machine included. Bed very comfy and it was super clean. A little gift shop and lots of vending mac... Read more
from Chicago, Illinois
Submitted on 20-09-2016
The staff was very nice and accommodating. Walking distance to shopping and some very good restaurants. Room was a nice comfortable size with a large clean bathroom. I would stay there again and recommend without reservation.
from
Submitted on 20-09-2016
The Double Tree is a really nice hotel, its nice and close to the Rosemont bars and the airport. I think $25 for parking is ridiculous and I think the staff could use a lot of improvement. I had not even checked out yet, and the maids came in and started cleaning and they took an unopened 2 liter of lemonade and two red bulls from the fridge. When we came back to clear out the fridge after we loaded up the car, they were gone. When we asked the maid where they went she said "oh...I'm sorry....we... Read more
from New York
Submitted on 21-09-2016
Near the airport with frequent shuttle service. Within 15 minute walking distance of the "L" and several dining options. Room was tired and not well cleaned. Windows were drafty and let in outside noise. Bedding was stained; sheets were scratchy and pillows were lumpy. Breakfast spread was good: omelette station, four hot buffet items, plus all the usual continental breakfast items.
from Lake Villa, Illinois, United States
Submitted on 25-09-2016
So we checked into the hotel for our ninth wedding anniversary, hoping for a great night in Rosemont. That's when we found bugs in our room, mold in the bathroom, and stains on the top of the toilet. We aren't the type to bring things up, and just decided to ignore it and have a good night, afterall we only had a little bit of time here and didn't want to ruin it arguing or switching rooms. We headed out for our night, when walking through the halls the entire hallway smelled of Marijuana. Thr... Read more
from ada, United States
Submitted on 26-09-2016
This is a great place to stay in Chicago. It is close to the airport and within walking distance to an outlet mall and several restaurants. Guest services are extremely helpful. This is one of the best hotels that I have stayed in.
from Beirut, Lebanon
Submitted on 27-09-2016
Good stay, extremely welcoming staff. Lovely cookie, spacious room a bit cold with AC nice location near the airport and fashion outlet but far from down town. Good for a short business stay. I would recommend reviewing the food for the business meeting breaks as the breakfast we had was too limited in addition to the snacks. But overall good! extremely nice and efficient and welcoming smiling staff!
from Corning, New York
Submitted on 28-09-2016
Attended for a 2.5 day conference. Facilities were clean and comfortable. The food was exceptional. Even with multiple conferences going on for large groups, the buffet breakfast and lunch were wonderful. Rooms are large, clean and comfortable. Many great restaurants within walking distance. The gym gets crowded so go early. Happy to return to this hotel.
from Tampa, Florida, United States
Submitted on 30-09-2016
This is an excellent place to stay in Rosemont if you are attending a local Conference. The staff is extremely responsive to your needs. The two restaurants on property are just great! Vonetta and Betsy in the BC Bistro go above and beyond excellent service. Gibson's is an excellent upscale Steakhouse. Don't miss it !
from
Submitted on 30-09-2016
We drove in from out of state to see a show in Southside Chicago. Our room was plenty spacious and clean. The staff were very helpful and friendly. The hotel was perfect proximity to shopping, restaurants, and public transit. All around terrific stay.
from Dracut, United States
Submitted on 05-10-2016
The location of the hotel and the services provided were exceptional. The quietness of the hotel was perfect to relax after a long day at meetings with customers. I would recommend this facility for anyone doing any work at the Rosemont convention Center.
from Omaha, Nebraska
Submitted on 07-10-2016
This Doubletree Hotel in Rosemont is simply amazing, staff is outstanding, Hotel is always super clean and welcoming. The area is also super with the outlet malls near by along with several places to eat. Gibbons located in the hotel is a top rated place steaks and drinks
from Memphis, Tennessee
Submitted on 07-10-2016
Room large with comfy sofa and great bed. Restaurant food expensive and not great. Waitresses take forever to get checks for group of 10. Conveniently located right across street from Stephens Convention Center.
from Louisville
Submitted on 08-10-2016
i had a wonderful time at this hotel the only issue was the refrigerator did not work but we did not use it. i called and needed a few items that i left at home and the service was prompt. the parking was a little pricey but the location was in walking distance of a variety of entertainment.
from
Submitted on 10-10-2016
I was here with my two teenagers and a friend for 2 nights. I have been so impressed with the friendliness of the employees here! Sherry at the front desk spent 30 minutes with me helping me plan my day in the city! She was amazing!! Then that evening we are at the BC Bistro that is connected with the hotel and Maria, our waitress, was absolutely the best!! So kind and attentive. Thank you DoubleTree for making this trip very memorable!
from
Submitted on 12-10-2016
Great hotel for a great price rooms were clean we stayed here for a concert at the Rosemont theater. Only negative was having to pay for parking but front desk was great and you have two options for drinks hotel bar or Gibsons
from Tacoma, Washington
Submitted on 13-10-2016
Poor value, toilet ran all night and day due to faulty parts that should have been noticed. Not hard to tell if the toilet stops running or not. Multiple stains in room. Only thing that saved you from 1 star is the staff and the food quality and service.
from Anchorage, Alaska
Submitted on 14-10-2016
I quickly searched my Hilton app and found this hotel. It was clean, in condition and provided good staff. It's shuttle runs every 20 minutes to and from the airport. It has a pool and fitness center.
from United States
Submitted on 15-10-2016
Quick, friendly check-in. Safe area. Clean hotel, clean room. Across the street from convention center. Access to Gibsons restaurant from within hotel. Main complaint I have is price of valet ($30 & self park $25). Also, parking is a bit confusing. I parked in garage which said convention center & Doubletree, but was informed after the fact that it was only $15 bc it was not in-out priveleges. I would still have to pay the $15 even if moving to wherever $25 In-out parking was-I never did find it... Read more
from Phoenix
Submitted on 15-10-2016
No complaints. Did everything they promised. Rooms were clean restaurants were great and close to activities. Was in the middle of a bunch of other hotels so the view wasn't great but everything g else was
from Centennial, Colorado
Submitted on 17-10-2016
It was a great place for our meetings but other than that I would not take my family to stay here. The restaurants in the Hotel were very expensive I guess would be the worst part. The rooms were fairly small but comfortable. Not much in the area for families to do for sure. The pool was just ok.
from Chicago, Illinois
Submitted on 17-10-2016
Great location, excellent restaurant on premises, quite a few restaurants and things to do within walking distance. Good place to stay for those reasons however the room is a bit outdated - so many scratches, dents, and wall repair was needed as well as refrigeration to be working. Tried looking for a temp gauge in the unit but to no avail. Only there for 1 night and meant to mention it to the front desk but forgot. No worries. All in all, I would stay there again! If you plan on parking, do th... Read more
from portage, United States
Submitted on 17-10-2016
pretty good. just need to correct the digital key. .also. it was a major hassel to get from the convention center to the hotel. the access ramp was not directly to the hotel. the bellman, Travis was very nice.
from Jamestown, North Dakota
Submitted on 19-10-2016
I was here in September for a business meeting. It is very easy and quick to get here from O'hare. The receptionist at the front desk was excellent in telling me about the area and the property. The room was good enough for just me on a business trip and the room service was very good also. The property is also very close and within walking distance to many good restaurants, bars, and entertainment. I would recommend.
from Atlanta, Georgia, United States
Submitted on 22-10-2016
I've stayed here a number of times, but only for short stays. Breakfast is among the best I've had at hotels. The rooms are clean and comfy. The location is pretty good. It's close to the airport as well as the CTA blue line station. There's also some shopping and nice eateries nearby.
from Oak Park, Michigan
Submitted on 24-10-2016
Love staying at this hotel. We usually come here to attend the Transworld Jewelry and Accessories Show. Perfect location. Directly across the street from the Convention Center. Rooms are clean and well kept. Our stay in October we had a runny faucet in the bathroom. Informed front desk and they sent a plumber up right away to fix the problem. Really appreciated Mohammed the night front desk receptionist who went out of his way to help me connect my IPad to the internet. Me being technic... Read more
from Mequon, WI
Submitted on 25-10-2016
Had business meeting here and was very happy with the staff and the facility. Had a great room on the 8th floor and it was QUIET despite the location next to one of the busiest airports in the country. There are some great meeting rooms (temperature control could be a bit better) and the buffet breakfast with fresh made omelettes is wonderful. It is conveniently located to some shopping, restaurants and the convention center. Pricing is excellent imho.
from clinton, ia, United States
Submitted on 27-10-2016
Our son flew in from Denver so we went in to stay the weekend with him rather than drive back and forth. He got a free shuttle from the airport. We had two rooms that I ordered online, but called later and asked that they be adjoining; they were not. Wifi did not work and that was a key reason to stay at this hotel, my grandson needed that. The Chicago Cubs played their last playoff game on Saturday night but the game was not televised for us.
from Rosemount, United States
Submitted on 27-10-2016
I stayed at this hotel, because it was very well priced, and only 0.1 miles from a conference I was attending. My first room had a lot of airport noise, but I requested a quitter room, which was fine. The room was comfortable. An in-room wired internet (and wireless) connection and mini-fridge were appreciated. There were several restaurants within walking distance.
from Chagrin Falls Ohio
Submitted on 28-10-2016
This is at least the third time I have stayed at this property for multiple days at a time. The corner rooms are pretty darn big as you get to enjoy multiple sets of windows, couches and plenty of room to spread out. The work area is well lighted and the hotel is as quiet as it's going to be with O'Hare just a mile away. Pros: Location, location, Location if you are attending an event at the Rosemont convention center. Great places to eat within walking distance, the big entertainment district ... Read more
from Chicago, Illinois
Submitted on 29-10-2016
Local Chicagoans, we stayed here for a long weekend while our bathroom was being remodeled and couldn't have been happier with the choice. We brought our dog along since the website indicated we could do so (though we called ahead to make double-sure). The dog was a big hit with the staff and the other hotel guests. Bed was big, room was spacious (big enough to play with a 40# dog) with a separate seating area (with sofa, chair and table), and bathroom was a welcome sight for us. They put us ... Read more
from Atlanta, Georgia
Submitted on 30-10-2016
We had to call guest services at 11:30 pm because the 3 children in the room next to us were running up and down the halls, pounding on their door, and slamming their door. They said they would send someone up. Not sure if they did because this continued until close to 2 am! One of the children appeared to be a young teenager and the other two children were around the ages of 5 to 9. When we checked out we asked what the situation was and were told "I'm not sure, I heard something about it". I a... Read more
from Saint Louis, Missouri
Submitted on 02-11-2016
A co-worker and I were stranded in Chicago this week. Thinking we had successfully made a reservation at your hotel, we found out that the Hilton Agent has booked us for the wrong night and your hotel was sold out. Fortunately, Roberto Carrillo was at the front desk and he was able to contact another Hilton property who had one room we could stay in while most of the city was completely booked. Without Roberto, we might have had to sleep in the airport. Thank you Roberto for helping us out in ou... Read more
from
Submitted on 03-11-2016
We came back because of a family emergency and by staying there it help to be able to relax and get a good night sleep being so close to airport.The staff was great our room had everything we needed to be comfortable and than some
from Sandusky,
Submitted on 03-11-2016
Every year we book a block of rooms as well as a meeting space following an event. Catering Manager, Rachel, is professional and always on top of things. The hotel staff is always wonderful, friendly and accommodating. The rooms are clean and well stocked with supplies. Food and drinks are excellent. Highly recommended for travel. Close to restaurants, shopping and entertainment.
from Reno, Nevada
Submitted on 03-11-2016
Hotel is 2 miles away from O'hare airport. Property has good restaurant and a Gibsons steakhouse on location. Room is comfortable and very clean. Only issue is that being close to airport there is constant airplane noise. Hotel is close to other restaurants and shopping.
from Salem, Oregon
Submitted on 03-11-2016
Well located-adjacent and walkable to Rosemont convention center, huge outlet mall, and entertainment district, and CTA rail line direct to downtown Chicago. Minutes to OHare airport, major interstates, and Allstate Arena. Very minimal airport noise. Extremely comfortable bed, attractive rooms and public spaces. Very helpful staff. Ordered from room service- and they prepared my food exactly per my two requests. The only negative was the size of the TV was quite small, not really a problem for ... Read more
from
Submitted on 04-11-2016
We picked this hotel because of it's vicinity to the airport. Had a little trouble with their pickup service at the airport. Had a lovely stay with great service. Excellent meal at the steakhouse. We also did a little shopping at a nearby mall within walking distance. The location was truly perfect for our first night in Chicago on this trip. Absolutely loved the cookies!
from Monroe, Washington
Submitted on 04-11-2016
My experience at this property was top notch, from check-in, breakfast, dinner, bar, room, need I go on. It is conveniently located near Chicago O'hare Airport and the Factory Outlet Mall. Every staff member that came into contact with was very friendly and attentive to every customer in the hotel.
from Oklahoma City, Oklahoma
Submitted on 06-11-2016
Everything about this hotel was excellent: location, appearance, staff, room, cleanliness, and Internet. I had a great stay. I ordered room service, and it was quick and the food delicious. I also made it to the hotel early, and was able to be accommodated with am early check in.
from Milwaukee, Wisconsin
Submitted on 06-11-2016
Was in town to catch a concert downtown and didn't want to fork over close to $300 for a room downtown. Decided on the Doubletree based on previous experiences with the brand and reviews. Customer service was outstanding. Our room wasn't ready when we arrived and Mohammad and the short Italian lady (can't remember her name) at the front desk did everything they could to make it right. We ended up in a different room that we originally booked but this was just as nice and quiet on the Hilton Hon... Read more
from Clinton, United States
Submitted on 08-11-2016
We checked in early, which was no problem for the front desk. We were served with a smile and a warm cookie. Our room was clean, spacious, and very comfortable. I prefer a bath, my associate is a shower user, no problem.
from Madison, United States
Submitted on 08-11-2016
The hotel room was too hot, a/c did not work, couldn't get a late check out after 1/2, was charged more for parking than I should have. The hotel was in a great location. I did pay $120 for the night and I thought that was worth the money. Clean room.
from Fort Pierce, Florida
Submitted on 09-11-2016
Had a great room with awesome beds! Breakfast was $43 for two people and was nothing to write home about. The restaurant/bar food was way over priced for the quality and the staff was never around. Wish the food/bar service and prices were better!!
from
Submitted on 14-11-2016
My stay was excellent. Complimentary cookies were the best I've had. The breakfast was worth every penny with so much to choose from, not your typical hotel breakfast. Check in was easy and fast so we could start enjoying our stay. I will be back.
from
Submitted on 15-11-2016
This is a nice hotel, conveniently located near the airport. There are also many food options nearby within walking distance, as well as a large shopping mall a couple blocks away. Just a quick drive to/from the airport.
from Oslo, Norway
Submitted on 15-11-2016
Stayed at Doubletree last 2 nights to be close to the Airport. Large and clean rooms. Walking distance 5 min to Fashion outlet mall and 10 min to Rosemont station. The have a great steak restaurant Gibson. Good shuttlebus every 20 min. But i have to say that they must be more efficient on the checkin and checkout. A great breakfast buffet. During my breakfast I just didnt like that a staff asked me twice in 8 minutes if everything was okey and after 10 minutes if she could bring me my ch... Read more
from Milwaukee, Wisconsin
Submitted on 17-11-2016
Had to stay here for conference. Bugs in the bathroom, rundown, noisy, worn out and lousy check in. I am a Hilton honors member but not greeted properly, no cookie, and assigned the wrong room set up. Unless you are forced to book it, don't! Nicer hotels nearby.
from Birmingham, Alabama
Submitted on 19-11-2016
Nice hotel near O'hare airport. Nice accommodations. Staff was very helpful. Two dining options on site. If in the area I would recommend this hotel. Shuttle to/from hotel on time and very hospitable.
from Scottsdale, Arizona
Submitted on 23-11-2016
Spent a four day weekend attending a classic car show. Every Every aspect of the Doubletree was excellent. Room beautiful, dining outstanding. Most of all, the staff was beyond helpful and caring. Made us feel welcomed, always a smile and offer to help. Would definitely recommend this hotel.
from
Submitted on 23-11-2016
AMIR WAS VERY HELPFUL Always greeting everyone with a smile and taking care of everybody needs. He was a wonderful CONCIERGE. First Class All the way. Very personable, Amir made us feel as we were his only Guest in the entire Double Tree, so attentive. Thanks, Cindy & Mike White
from Raleigh,NC
Submitted on 26-11-2016
We spent four nights at the Doubletree last week, and although we have stayed at other Doubletree hotels, this was the nicest property of them all. Our corner room on the 7th floor was as spacious as it was comfortable. We had very large windows on two sides of our room, and we enjoyed watching planes landing at O'Hare. Even though the planes were 1/4 mile away, we couldn't hear a thing. The staff was outstanding, always ready with fresh, warm cookies and a cheery greeting when we entered th... Read more
from Chicago, Illinois
Submitted on 29-11-2016
As a Hilton Diamond member and out of business attire, my check-in process was unsettling. The front desk personnel didn't greet me with the usual welcome and basically provided me with upgrades and at my request as if he was doing me a favor.
from Brookfield, WI
Submitted on 30-11-2016
I have stayed here a half-dozen times. Front desk staff only just civil. Not genuinely friendly. Barely courteous. Here, I am made to feel that the staff is doing me some sort of great favor by providing an upgrade. I have left messages for the hotel manager on five occasions with no response received. I have asked for an upgrade each time and each time was told that there was nothing available, even though I called the reservation number and was told that there were plenty of those rooms availa... Read more
from Rockaway, New Jersey
Submitted on 01-12-2016
Hotel is recently upgraded. It's centrally located with accessibility to the airport. Malls and cinema theatre is walking distance. I'd recommend this hotel for business and pleasure. Fitness center and Pool is decent,
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