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Crowne Plaza Chicago-Northbrook

Chicago OHare, IL, US (ORD)

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Based on 251 reviews
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Room & Rates
Standard Room - Crowne Plaza Chicago-Northbrook - 1

Standard Room

  • 1 Bed
  • 2 Beds
This air-conditioned room features a Select Comfort mattress with premium bedding. Measuring 310 square feet (28 square meters), this room includes a desk, CD player, complimentary wired and wireless Internet access, and a 32-inch flat-panel television with premium cable channels and pay movies. Other amenities include a fax machine, in-room safe, refrigerator, and microwave. The ensuite bathroom features a shower/tub combination, hair dryer, and designer toiletries. Complimentary cribs (infant beds) are available on request. This is a non-smoking room.
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King With Sofa Bed  Nonsmoking - Crowne Plaza Chicago-Northbrook - 2

King With Sofa Bed Nonsmoking

  • 1 king
  • 1 sleeper sofa
This air-conditioned room features a Select Comfort mattress with premium bedding. Measuring 310 square feet (28 square meters), this room includes a desk, CD player, complimentary wired and wireless Internet access, and a 32-inch flat-panel television with premium cable channels and pay movies. Other amenities include a fax machine, in-room safe, refrigerator, and microwave. The ensuite bathroom features a shower/tub combination, hair dryer, and designer toiletries. Complimentary cribs (infant beds) are available on request. This is a non-smoking room.
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Two Queen Beds Non Smoking - Crowne Plaza Chicago-Northbrook - 3

Two Queen Beds Non Smoking

  • 2 queen
This air-conditioned room features a Select Comfort mattress with premium bedding. Measuring 657 square feet (59 square meters), this room includes a desk, CD player, complimentary wired and wireless Internet access, and a 32-inch flat-panel television with premium cable channels and pay movies. Other amenities include a fax machine, in-room safe, refrigerator, and microwave. The ensuite bathroom features a shower/tub combination, hair dryer, and designer toiletries. Complimentary cribs (infant beds) are available on request. This is a non-smoking room.
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 King Suite  Nonsmoking - Crowne Plaza Chicago-Northbrook - 4

King Suite Nonsmoking

  • 1 king
This air-conditioned room features a Select Comfort mattress with premium bedding. Measuring 725 square feet (65 square meters), this room includes a desk, CD player, complimentary wired and wireless Internet access, and a 32-inch flat-panel television with premium cable channels and pay movies. Other amenities include a fax machine, in-room safe, refrigerator, and microwave. The ensuite bathroom features a shower/tub combination, hair dryer, and designer toiletries. Complimentary cribs (infant beds) are available on request. This is a non-smoking room.
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King Suite  Nonsmoking - Crowne Plaza Chicago-Northbrook - 5

King Suite Nonsmoking

  • 1 king
This air-conditioned room features a Select Comfort mattress with premium bedding. Measuring 725 square feet (65 square meters), this room includes a desk, CD player, complimentary wired and wireless Internet access, and a 32-inch flat-panel television with premium cable channels and pay movies. Other amenities include a fax machine, in-room safe, refrigerator, and microwave. The ensuite bathroom features a shower/tub combination, hair dryer, and designer toiletries. Complimentary cribs (infant beds) are available on request. This is a non-smoking room.
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Crowne Plaza Chicago-Northbrook
2875 North Milwaukee Ave, Northbrook, IL US 60062

Hotel Features.
Crowne Plaza Chicago-Northbrook features a restaurant and a bar/lounge. Room service is available during limited hours. The hotel serves buffet breakfasts each morning (surcharges apply). Recreational amenities include an outdoor pool and a 24-hour fitness facility. This 3.5-star property has a 24-hour business center and offers small meeting rooms, limo/town car service, and audio-visual equipment. Complimentary wireless Internet access is available in public areas. This Northbrook property has 309 square meters of event space consisting of banquet facilities, conference/meeting rooms, a ballroom, and exhibit space. Complimentary shuttle services include an area shuttle which runs to destinations within 5 mi and a train station pick-up service. Business services and wedding services are available. Guest parking is complimentary. Additional property amenities include multilingual staff, gift shops/newsstands, and laundry facilities.

Guestrooms.
318 air-conditioned guestrooms at Crowne Plaza Chicago-Northbrook feature CD players and coffee/tea makers. Beds come with Select Comfort mattresses and premium bedding. Accommodations include refrigerators and microwaves. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Wired high-speed and wireless Internet access is complimentary. In addition to desks and complimentary newspapers, guestrooms offer multi-line phones with voice mail. 32-inch flat-panel televisions have premium cable channels and pay movies. Rooms also include safes and blackout drapes/curtains. Housekeeping is offered daily and guests may request wake-up calls.

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Notifications and Fees:

  • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

 

 

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Deposit: USD 25-100 per day
  • Buffet breakfast fee: USD 12.95 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 251 reviews
from
Submitted on 31-03-2016
Beware at the bar. 2 nights back to back they charged me more than I had to drink. The first night I let it slide thinking I had too much to drink but it happened again the next night. When I brought to to the attention the managers Mark and Sam they threatened to call the cops because I was upset. They said I was belligerent and ordered me to go to my room. Made me feel like a criminal. Sam wasn't even briefed on what had happened and was the one threatening me (paying customer) to call th... Read more
from
Submitted on 30-04-2016
Worst service ever! The front desk woman was rude.. I stayed there one night because my flight back home was rescheduled so I arranged a shuttle to the airport at 2.30 am, when I called the front desk to ask if my shuttle was ready the woman told me they we're gone 7 minutes before the hour I arranged it and they don't even adviced me. The frontdesk woman didn't helped at all.. Instead she was rude.
from Canton, North Carolina
Submitted on 03-05-2016
I travel for business, and am up in hotels on a regular basis. I may have come to expect a certain level of service beyond the normal person, however, I believe that even the less-travel savvy individual would agree with my assessment of this establishment. First, the rooms were terribly dirty. Every time I turned on the shower brown water spewed out for a few minutes. The rooms were not updated, and in need of major renovation. Second, the staff was not at all welcoming. At no point during m... Read more
from Chicago, Illinois
Submitted on 07-05-2016
I stay here occasionally when teaching in the area. These are usually 2 night stays and have always been the quality that I have come to expect from the Crowne and this property. I usually dine in the bar one of those evenings and join the gentlemen (bartenders) for a nightcap on the second evening. On this trip, it was the same high level of service that I always get. I considered extending my stay but decided at the last minute that I just want to get home.
from Keswick, Canada
Submitted on 22-05-2016
Stayed for 2 nights - check-in was a breeze. King bed room was clean, bed was comfy. Breakfast was very good for an included meal, lots of options, and we had a wonderful server who took very good care of us both mornings. Would definitely stay again.
from Glenview
Submitted on 01-06-2016
I'm picky and I'll admit it. This is an older property with good service. It is full service and the room was very clean. My only comment? This property could use a cosmetic update to compete in the area.
from Waukesha, Wisconsin
Submitted on 03-06-2016
This hotel is large but surprisingly quite.. Nice room and friendly staff made it a great stay. Stayed on Jan 2nd and had a fantastic time at the bar.. The bartender was a joy to talk to. Will definitely stay here again.
from Appleton, WI
Submitted on 08-06-2016
Nice & quite. I stayed here because it is located central to the city and suburbs. Service was good. Not too many places to eat so I ordered room service and the food was very good and service was fast. Just an FYI... Floor 6 the handles on the water are wrong. Cold is hot/hot is cold. I learned this on day 2 after I had cold water and washed up including my hair in the sink. Yikes!!! Good hotel and I would be back.
from Palm Beach Gardens, Florida
Submitted on 15-06-2016
This hotel offers really good deals and is very close to O'Hare airport and not that far from Chicago downtown. The rooms have been redone and are just about some of the cleanest I've seen in awhile. The king size bed is firm and very comfortable.
from O'Fallon, Missouri
Submitted on 28-06-2016
This hotel is great! Breakfast buffet is wonderful, lots of fruits, lots of hot food choices. Staff is extremely helpful and pleasant. Very accommodating for wedding guests.If you are planning a wedding in the Chicago area check out the Crown Plaza.
from South Jordan, Utah
Submitted on 29-06-2016
Didn't have any problems while staying here for 11 days. It is a ways away from things so if you don't have a car you may get a little stir crazy like I did. They do have very nice shuttle drivers that will take you nearly anywhere. Uber and Lyft are also readily available in this area. The hotel is clean and the staff is very friendly. Just a tip, if you take your key over to the Hilton, which is right across the street, you can get access to their pool, hot tub and sauna.
from Pensacola, Florida, USA
Submitted on 05-07-2016
The room we got was very comfortable and very quiet. Placed on the bed was a card that had two types of massage lotion samples and a small spray bottle that could be used to add a very nice scent to the room, sheets or as a body spray. Sadly they only give you one per visit. They should really sell that in their gift shop. The room was spacious and had a fridge and microwave. The bathroom had an oversized shower stall with wall to wall clear glass doors. It was also very spacious and the lotion ... Read more
from Cedar Falls, Iowa, United States
Submitted on 06-07-2016
We needed to catch a shuttle to the airport and called down to reserve space on it in the morning. They asked us if we needed a wake up call and we said yes. They never called. The room sign says there is a guaranteed wake up call. But, because we "used their services," and didn't miss our plane because we happened to wake up in time, we didn't get the free room. And they treated us rudely when we mentioned this. Stand by your policy Crowne Plaza Northbrook!
from Lexington, Massachusetts
Submitted on 07-07-2016
Stayed here for a couple of nights. Room was very nice, very quiet and I slept quite well. It was also fairly spacious with some furniture. TV got a decent amount of channels, bathroom worked well. Also wasn't too expensive, especially compared with other hotels of IHG. There are also some walking paths near the hotel which can be nice for getting outside. One issue is I wasn't too impressed with onsite dining options, and I went to both of them while there. I think both could have better food ... Read more
from DePere, WI
Submitted on 31-07-2016
Booked through Hotwire , got the room for $60 ($73 with tax). This hotel is very nice, odd layout for the elevators. Has a restaurant, full service bar, pool with a bar out on the patio, room service, a store that has every thing you may have forgotten. The room was immaculate, 7th floor room. Big flat screen TV, refrigerator, microwave, plenty of towels. In Wall heat/AC. Friendly and courteous staff.
from Kent, Ohio
Submitted on 03-08-2016
I am staying here for business, the hotel was booked thru my company. The staff is friendly, the hotel could use some updating. The tiki bar has limited xhoices, draft beer comes from inside and is not terribly cold. Good luck getting a shuttle outside a few radius.
from Burnt Hills, United States
Submitted on 22-08-2016
We were moving our daughter into her new apartment and unexpectedly weren't going to be able to stay in the apartment that night. A last minute decision to stay in a hotel and it was a good decision to stay at the Crowne Plaza. Upon arrival we were given a room, opened the door and discovered the lights were on and clothes were all over. Returned to the desk to bring to their attention, which they were not aware of. They immediately and apologetically assigned us a different room and provided us... Read more
from Macon, Georgia
Submitted on 23-08-2016
Stayed here for a week while on business. The hotel and room were very clean and the staff was friendly. The hotel offers a free hot breakfast each morning. They also offer a free shuttle service so we were able to get out and about every evening. The bar was the place to be at night and a great way to unwind after a long day of training. The bartender Ramon was hilarious and Rick the Karaoke DJ kept us entertained.
from Santa Cruz, California
Submitted on 24-08-2016
I stay at dozens of hotels each year, and I must say that this is the most comfortable beds I have ever slept in. It's not too soft, nor too hard, just perfect. Normally, I am unable to sleep any place the first night, but I didn't wake up one time. I was here for a conference, so I was at this hotel for almost 1 work week.
from Scottville, Michigan
Submitted on 25-08-2016
We recently stayed here while my husband was attending a training for 9 days. The hotel is clean, there are several great restaurants a a short drive away, not too far from shopping, a pool, business center...all the things you'd expect. What I did not expect was the staff that exceeded our expectations at every turn. Front desk was welcoming and helpful, as you would expect from the front line, but the level of caring service we experienced from the wait staff, bar staff and housekeeping is no... Read more
from
Submitted on 04-09-2016
A nice hotel which is very clean, comfy and spacious. My room had lots of nice little treats like aromatherapy samplers from their spa which I actually did find very relaxing. Only stayed here one night due to my flight being changed but would have happily stayed longer. However it is a little far away from the airport - the shuttle took around 30 minutes and I had to wait 30 minutes for the shuttle. When checking in I wasn't given any information about the shuttles to the airport, and when I en... Read more
from Glastonbury, Connecticut
Submitted on 12-09-2016
I attended training here. Such a fun place complete with a gym pool and sauna. And absolutely great staff. The check in is quick. They pick you up at the airport and they will transport you to surrounding areas of you need to. Fun place.
from
Submitted on 13-09-2016
The hotel needs some updating! The staff is extremely nice and friendly,but the property is worn. The outdoor pool is a plus in the hot & humid summer months. Not too far from O'Hare & the rate is reasonable.
from Berlin, Germany
Submitted on 13-09-2016
Reasonable rates, consistent good quality. Our three stays at the hotel have been in clean rooms in facility with knowledgeable courteous staff. Parking was good and the rooms were clean well decorated. will continue to use this facility when I am in the area
from Minneapolis, Minnesota
Submitted on 28-09-2016
I recently completed a 2 week stay at the Crowne Plaza for work. While the building is older, they really try to keep it clean and presentable. What really stands out is the staff's complete commitment to the guest experience. I have stayed at hotels that cost 4 times as much and do not take care of their guests like the Crowne. Specifically look for Robinson at the breakfast buffet or Ramon in the bar. They are exceptional. If I am in the area again I would be happy to stay at the Crowne ... Read more
from Chicago, Illinois
Submitted on 04-10-2016
I recently stayed at the Crowne Plaza from Sept. 30 thu Oct. 2, 2016. I had a pleasant stay at this hotel. My check -in and check-out was fast, friendly and I received service with a smile. My room was clean with lots of room. I enjoyed the breakfast buffet which was hot and fresh. I also ate dinner at the on-site restaurant and the waiting staff were attentive and friendly. My dinner was fresh, hot and delicious. The location is excellent, not to far from O'Hare and the rates were reasonable. ... Read more
from
Submitted on 06-10-2016
Mold over the shower and a crappy microwave were the bane of my existence this week. The mold isn't horrendous, but it's there. There is no ventilation in the bathroom either, which should be a health concern regarding mold and toilet. The microwave probably cost $20; it isn't digital and the dial for the timer doesn't work properly. The wifi is wonky; you have to click to enter the site, then manually type in a site to rerout to the hotel webpage, and the signal is weak. My phone told me t... Read more
from Detroit, MI
Submitted on 17-10-2016
Stayed for 10 days for a training. The hotel is clean, updated to an extent and has a great staff. It's an older building with a very loud air conditioning system that was very noisy and poorly insulated as you an hear all of the noise from the elevator and people in the hallway. Room service was good, very quick. The hotel restaurant had good food, very busy in the morning for breakfast. The staff is very courteous and helpful.
from Warwickshire, UK
Submitted on 23-10-2016
I stayed here for 2 nights whilst on business and on my way to Milwaukee and was very impressed. Check in was very smooth and friendly, and my room (upgraded to an executive suite!) was massive and overlooked the outdoor pool. From a room perspective, the bed and pillows were incredibly comfy, the aircon worked well, and the curtains blacked out the room totally. All sound obvious, but I travel a lot with work, and it's surprising how often those things aren't a given at hotels. Breakfas... Read more
from New York City, New York
Submitted on 26-10-2016
I would sadly give this hotel zero stars, if that were to be an option. I came to the Chicago area for a minor medical procedure, but which required me to be on bed rest for 48 hours. I chose this hotel because it was in the same zip code as the clinic. I checked in and everything looked fine, except when I tried to go to sleep, I kept on getting woken up by a drilling sound. I called the front desk, where the very-nice-sounding lady told me she would call the "workers" and get the drilling ... Read more
from
Submitted on 09-11-2016
Though this hotel was nice and our son enjoyed that they had the NHL Network; I was mom traveling with her son. Returning to the hotel Saturday night around 9pm I returned to find no speaking spots while the Crowne Plaza shuttle buses took up over 10 spots. When I called the front desk from my car, I was told to park across the street and walk, my response why not move the shuttles across the street. As a female alone I did NOT feel that was safe. To make matters worse I had to call into the... Read more
from Harrisonburg, Virginia
Submitted on 16-11-2016
The hotel was located close to the main roads. Were easy to find with our GPS. When leaving was going to Milwaukee to catch ferry for Muskegon, Michigan. The roads were very good. Ease of travel made the stay at Crown Plaza.
from New Providence, New Jersey
Submitted on 03-12-2016
We were visiting family and chose this hotel based on location. The room was very comfortable with a nice bed and pillows. The hotel offers a nice gym room with 3 threadmills which I used. Everything is very clean. The hotel has an outdoor pool but that isn't very useful in the winter.
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