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Extended Stay America - Chicago - Naperville - West

Chicago OHare, IL, US (ORD)

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Based on 69 reviews
Room & Rates

Studio, Accessible, Smoking

1 queen bed
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Smoking
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Studio, Accessible, Non Smoking

1 queen bed
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
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Studio, 2 Double Beds, Smoking

2 double beds
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Smoking
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Studio, 2 Double Beds, Non Smoking

2 double beds
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
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Suite, 1 Bedroom, Smoking

1 queen bed
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Smoking
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Suite, 1 Bedroom, Non Smoking

1 queen bed
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
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Studio One Queen Non-Smoking

1 queen bed
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
Hide room details

Studio One Queen Smoking

1 queen bed
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Smoking
Hide room details

StudioTwoTwin Non Smoking

2 twin beds
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
Hide room details

StudioTwo Twin Smoking

2 twin beds
301-sq-foot (28-sq-meter) room with city views

Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Smoking
Hide room details

Signature Studio One Queen Non-Smoking

1 queen bed
Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
Hide room details

Signature Studio Deluxe 2 Twins

2 twin beds
Entertainment - Free WiFi, flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Bathroom - Partially open bathroom, shower/tub combination, free toiletries, and a hair dryer (on request)
Practical - Free local calls, iron/ironing board, and desk
Comfort - Air conditioning
Need to Know - Weekly housekeeping
Non-Smoking
Hide room details
Extended Stay America - Chicago - Naperville - West
1575 Bond St, Naperville, IL US 60563

Rooms
Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with refrigerators and stovetops. Flat-screen televisions with premium TV channels are provided, while complimentary wireless Internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.

Dining
A complimentary continental breakfast is included.

Business, Other Amenities
Featured amenities include a business center, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.

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Know Before You Go

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Cash deposit: USD 100 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • Business Center
  • Elevator / Lift
  • Free Breakfast
  • Free Local Calls
  • Laundry Services/Laundry Facility
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 69 reviews
from
Submitted on 10-03-2016
Jayla is a joy. She's very nice and will do what it takes to make our stay enjoyable.We stay here all the time and have never been disappointed. Highly recommend this Extended Stay America hotel for a pleasant stay.
from Batavia, Illinois
Submitted on 23-03-2016
The Hotel is located at the intersection of two main roads but set back so that I never heard traffic. Easy access to either road and traffic moves at a quick pace. During my long stay I have interacted or come into contact with most employee's. They have all excelled in their area of responsibility whether it was Front Desk, Housekeeping, Maintenance, Grounds, Laundry, etc. Every employee met or exceeded my expectations. I would like thank those who stood out: Jayla, Nicole, Tonya, Kostad, ... Read more
from Aurora, Illinois
Submitted on 24-03-2016
I had the opportunity to stay at Extended Stay America for over 60 days. The staff was attentive to my needs and very hospitable. The room was clean and inviting; which allowed me a good nights rest away from my own bed.
from Naperville, Illinois
Submitted on 25-03-2016
I have been living at this hotel for almost 2 years and it has been a great experience. The quality of the facility is great and you can't beat the value. The reason I have stayed for so long is because of the staff. The Managers Blerta and Kayla are great people who love their jobs. They have also created an amazing staff like Uday and Kostak as well as housekeeping who are very friendly and attentive. Any and all issues are dealt with quickly and efficiently. You will be very happy that ... Read more
from Park City, Utah
Submitted on 20-05-2016
Not impressed. You get what you pay for. There is a reason this hotel consistently touts one of the cheapest rates. The bed linens were a little scary. The elevator is old and loud. The neighborhood is safe but not that good. There are lots of better values in the area.
from Chicago, Illinois
Submitted on 31-05-2016
This is by far the worse hotel I ever been at. First of all when we got there they gave us our room and to our surprised when we open the door they were extremely dirty sheets on the floor food all over it was disgusting. We told the front desk they agreed to clean it witch they never did waited there for more then two hrs and still didn't clean it so I decided to cancel the reservation I will never go back to the that hotel in my life
from
Submitted on 03-06-2016
I got a suite with a fold out couch. The rooms were clean, and everything in the room works well. The staff was attentive to my needs, and even went above and beyond to help me. I stayed for the weekend, and will continue to stay here. Prices are cheap and even better for businesses. Internet works well. Kitchenette is awesome.
from albany
Submitted on 25-06-2016
beds and bathrooms are basic, sometimes not very clean. had to change rooms once due to cigarette smell. coffee, apples and cereal bars are offered in the morning. it is close to the mall, highway. staff is courteous. internet is slow but free. microwave and fridge in room, along with a stove, overall good location, basic amenities.
from Cedar Rapids, United States
Submitted on 26-06-2016
This was the worst hotel we have ever stayed at! First room had an air unit that was so loud we couldn't sleep. Next day we were assigned a new room. This one was still dirty when we entered! Bed had been changed, but bathroom still had toothpaste in sink, so much hair in tub that it wouldn't drain, counters were dirty, and room hadn't been vacuumed. When reported to front staff they weren't at all concerned! Excuse was that some cleaning staff hadn't showed up that day! Why do you assign... Read more
from Cottage Grove, Minnesota
Submitted on 11-07-2016
Rooms did NOT look like they do on the website. Very misleading. Room was dirty and felt just gross. Second room they showed us was just as bad. Had to book another hotel in the area last minute and spend additional $300 - priceline and hotel refused a refund! horrible guest service on both ends. Very disappointing!
from
Submitted on 13-07-2016
In the beginning it was fine .Until i noticed they charged my card twice without my permission. Jose CHARDED MY CARD 530.00 THE FIRST NIGHT WHEN THE CHARGES WERE 440.00.He never checks the rooms before he rents them.He hangs up when call the desk or says the) housekeepers has everything. HE'S VERY UNPROFESSIONAL AND A LIAR.AT THE END OF MY STAY HE CHARGED MY CARD 80.00 AFTER I PAID CASH .Untrustworthy business totally under staffed AND THE AIR CONDITIONER ARE TERRIBLE.
from
Submitted on 14-07-2016
I was there to check in and the Assistant Manager Hassan tossed my credit card on the counter. I said to him it nice to hand things to people who hand them to you. He told me "I don't work for you, do I?" I said "No" and replied "Do you have to work for me take a suggestion?" He told me to get out and he wasn't going to give me a room, and after I asked to give me my room or call the General Manager. He called the Police. Keep in mind I have stayed at the hotel over 40 times. I was astonished an... Read more
from Chicago, Illinois
Submitted on 31-07-2016
If you want of expect a nice service from the hotel staff keep looking and stay someplace else. Check in was terrible, room not ready. The women at the reception desk not friendly at all, doesn't know how to treat a guest and handle the questions asked, rude. The room didn't have working phone, not a single hanger, the kitchenette didn't provide a toaster or any utensils like other extended stays. No trash can in the bathroom and the toilet leaked every time we flushed it. We did let the front d... Read more
from Milwaukee, Wisconsin
Submitted on 01-08-2016
I should have known something would be wrong when I first called the hotel to inquire about receiving a double bed in the room after making my reservation on Priceline. Female answered. said it couldn't be done because they hadn't receive 'a list of names' from Priceline yet. Whatever. One week before my stay, I called again, this time a man answered and I was told they have one, but it would be in a 'smoking' room. I said fine, but if a non-smoking opens, please put me on the list to get a n... Read more
from Chicago, Illinois
Submitted on 03-08-2016
This was a bad experience. The door to the room you had to make sure you shut hard otherwise it didn't latch The room was still dirty after we checked in.In fact the whole hotel had cleanliness issues. It still had dust everywhere, the stove was thick with grease. There was a dirty rag that sat outside our room that wasn't ours for 2 days. Dirty Kleenex behind the dresser, hair left in the dresser drawers, outlets didn't work, bedside lamp didn't work. There was no toilet paper in our room w... Read more
from Singapore
Submitted on 04-08-2016
Someone else booked this hotel for me I am not pleased but understand it is a budget for Chicago. They do not clean the rooms during your stay.They ran out of shampoo and indicated waiting for the shipment. I would not stay here again but if on a budget driving through Chicago then maybe 1-2 nights but not a week.
from Batavia
Submitted on 29-08-2016
Gum in carpet cabinets dirty microwave dirty what ever is in it has been there a long time. Paint new carpet new with gum in it ...they put money in this place but not being taken care of at all. Hallway dirty has not been vacuumed in a long time . I booked two nights staying one I'm here and checking out now !
from Indianapolis, Indiana
Submitted on 29-08-2016
I stay at this hotel for business a lot...Check in is always great, Hassan always does a great job to get me in a room as as soon as possible and address all my needs... Morning staff can use a bit of a upgrade but its a work in progress from what I understand.. Not bad overall..
from Chicago, Illinois
Submitted on 31-08-2016
Thanks to Hassan, my stay has been great. Each time I had issues, he will be patient enough to listen to them and do his utmost to resolve them at the earliest. He goes out of his way to take care of the guests and make them feel happy.
from
Submitted on 04-09-2016
During my stay here, my experience has been worth while. The staff were all very helpful, but one of the staff members , Hassan, really made the stay worth while. He's very friendly and easy to talk to. He always has a smile on his face and takes the time out of his day to help anyone with their problems and make sure that you are enjoying your stay.
from Warsaw, Indiana
Submitted on 15-09-2016
I stayed here for business and it smelled horrible inside the whole hotel. The counters were all peeling and my carpet had missing tiles. I would not recommend this place. Avoid it. The complimentary breakfast was a joke, it contained stale muffins.
from
Submitted on 23-09-2016
I would like to take a moment and share with you how much I appreciate the efforts of Mr Hassan, who works at this location. He has been polite, keen to help everyone & professional in his job. My stay at this property has been pleasant.
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