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Holiday Inn Chicago West - Itasca

Chicago OHare, IL, US (ORD)

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Based on 150 reviews
Room & Rates
Restaurant

Two Double Beds, Smoking

  • Two Double Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. The private bathroom has a shower/tub combination, as well as a hair dryer. Conveniences include a desk, complimentary newspapers, and daily housekeeping. This room is Smoking.

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Restaurant

Studio One King Bed Non-Smoking

  • One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. The private bathroom has a shower/tub combination, as well as a hair dryer. Conveniences include a desk, complimentary newspapers, and daily housekeeping. This room is Non-Smoking.

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Restaurant

One King Bed, Non-Smoking

  • One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. The private bathroom has a shower/tub combination, as well as a hair dryer. Conveniences include a desk, complimentary newspapers, and daily housekeeping. This room is Non-Smoking.

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Restaurant

Two Double Beds, Non-Smoking

  • Two Double Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. The private bathroom has a shower/tub combination, as well as a hair dryer. Conveniences include a desk, complimentary newspapers, and daily housekeeping. This room is Non-Smoking.

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Restaurant

Standard

  • One Bed
  • Two Beds
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. The private bathroom has a shower/tub combination, as well as a hair dryer. Conveniences include a desk, complimentary newspapers, and daily housekeeping. This room is Non-Smoking.

Hide room details
Restaurant

One King Bed, Smoking

  • One King Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. The private bathroom has a shower/tub combination, as well as a hair dryer. Conveniences include a desk, complimentary newspapers, and daily housekeeping. This room is Smoking.

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Restaurant

One King and One Sofa Bed Non-Smoking

  • One King and One Sofa Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. The private bathroom has a shower/tub combination, as well as a hair dryer. Conveniences include a desk, complimentary newspapers, and daily housekeeping. This room is Non-Smoking.

Hide room details
Restaurant

One King and One Sofa Bed Smoking

  • One King and One Sofa Bed
Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is provided. The private bathroom has a shower/tub combination, as well as a hair dryer. Conveniences include a desk, complimentary newspapers, and daily housekeeping. This room is Smoking.

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STANDARD ROOM

KNG LEISURE NONSMOKE

KNG LEISURE SMOKING

KNG WITH SOFA BED NONSMOKE

KNG WITH SOFA BED SMOKING

KING MOBILITY ACCESSIBLE TUB NONSMOKING

2 DBL BEDS NONSMOKE

2 DBL BEDS SMOKING

2 BED MOBIL ACCESSIBLE ROLL SHWR NOSMK

1BD SUITE NONSMOKE

Holiday Inn Chicago West - Itasca
860 W Irving Park Rd, Itasca, IL US 60143

Hotel Features.
Holiday Inn Chicago West - Itasca's restaurant serves breakfast, lunch, and dinner. Room service is available during limited hours. Recreational amenities include an indoor pool, a spa tub, a sauna, and a fitness facility. This 3-star property has a 24-hour business center and offers small meeting rooms, audio-visual equipment, and business services. Complimentary wireless Internet access is available in public areas. This Itasca property has 648 square meters of event space consisting of banquet facilities, conference/meeting rooms, and exhibit space. Guest parking is complimentary. Additional property amenities include an arcade/game room, multilingual staff, and laundry facilities.

Guestrooms.
160 air-conditioned guestrooms at Holiday Inn Chicago West - Itasca feature coffee/tea makers and complimentary newspapers. Bathrooms feature shower/tub combinations and hair dryers. Wireless Internet access is complimentary. In addition to desks, guestrooms offer direct-dial phones with voice mail. Televisions have premium satellite channels and pay movies. Rooms also include windows that open and irons/ironing boards. Housekeeping is available daily.

      



Notifications and Fees:

  • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

 

 

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Buffet breakfast fee: USD 8.95 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 150 reviews
from New Hope, Minnesota
Submitted on 15-02-2016
I've spent a lot of time for work here, at one point last year I was here for weeks at a time. The hotel staff are very friendly - the evening desk folks would great me on a first name basis with a smile every night when I was here for long durations. The hotel is quiet and is a great location for me, just a few minutes from where I need to be (and easy access to Metra park-and-rides to go downtown as well)... That's what I want at the end of a day at work - comfortable and quiet, and this fi... Read more
from Manhattan, Kansas
Submitted on 20-03-2016
We checked in the hotel just for a night, using our rewards night. They said they are giving us an upgrade, and received a disappointed surprise. The room which we got seem to have thrift store appliances.. even the washroom was terrible. Looks like it needed renovation.. May be we were using a reward night that's why we got such great (!!??) upgrade.. We called up the front desk about Room's situation and they said: "It's an old hotel, so deal with it". and they hung up the phone.. We stayed i... Read more
from Tappahannock, Virginia
Submitted on 02-05-2016
Original style type HI. Truly a nice place but the rooms need upgrading. Don't expect a free breakfast either as it's run by a different company. Being a high ranking club member I found their service severely lacking.
from Albert Lea, Minnesota
Submitted on 02-05-2016
From reservation to check out, everything was handled positively "amazingly". Front desk staff, bar staff, wait staff, all were so helpful & courteous. Hotel was very clean, no problems at all. Would stay here again !!
from Palm Springs, California
Submitted on 09-05-2016
Very good Holiday Inn. Front desk personnel were very helpful in getting me a cab to get to O'Hare on time. Rooms were clean and quiet, beds were comfortable. Good wireless speed and business center was nice. Didn't try the restaurant inside but the menu sounded decent. Very nice and large indoor pool.
from bangalore
Submitted on 26-06-2016
I liked this hotel so much that I decided to stay here again during my second trip in June 2016. The hotel has a homely feel to it. The staff are very courteous. The location is very good - 12 minute walk to Itasca Metra, which makes it very convenient to get to Union Station. The restaurant, Kern, has some of the most delicious good I've had in the US. Try their country fried steak - awesome. Rooms are very comfortable.
from
Submitted on 22-07-2016
The first time we came it was really nice, like a hidden gem. We returned this time and they "remodeled" the rooms. They left out the refrigerator and microwave that you have to request for your room, door is missing from bathroom sink to hind the plumbing, we asked for extra towels and didn't get them. Overall the experience was much better the first time and don't plan to return.
from OREM
Submitted on 23-08-2016
The rooms are good and the building is beautiful. The breakfast got old after a few days but was above average. The pool was also better then average but very busy. The staff was excellent. They pointed out some excellent restaurants in the area and provided helpful information. I left something in my room and when I called from the Airport to ask about it, they happy found the items and mailed them to me. This is one hotel I will visit again.
from
Submitted on 29-08-2016
My friend and I wanted place to spend the night before an early flight from O'Hare and this place certainly fit the Quality. I wish we'd just gotten up early for a miserable pre-dawn drive instead. The room wasbe OK, but The Internet was not working in room try to call front not answer.The wall has a dirty stings, dingy bathroom and stain bed sheet Found lot hair on sheet and pillow . My friend complained the front desk but no response I couldn't sleep because of the sagging bed and pillows At... Read more
from Stoughton, Wisconsin
Submitted on 31-08-2016
We booked 8-27-16. We checked in..then checked out within 5-10 mins. When we enter the lobby it was nice and fancy, the whole first floor is updated and tastefully put together. When we got in the elevator and just took a first step towards the hallway, we noticed the smell, smoke, sweat, rotten air.! It reeks so bad, the room was clean, but smells so bad! I turned on the AC, to see if it will help, but the AC is not even blowing cold air. The temp on the 3rd floor hallway and the room itself... Read more
from Saint Louis, Missouri
Submitted on 19-09-2016
I am a Spire Elite member of IHG. I love their properties and always stay at Intercontinental down through Holiday Inn Express. That's why I'm so disappointed to leave this review. We stayed at this hotel for a nearby event over a weekend and it was one of the worst experiences I've had as an IHG member. The only reason I'm giving 2 stars as opposed to 1 is because the staff there was very nice. It's not their fault this hotel has fallen into such disarray. To start, I'd made a reservation for... Read more
from Orlando
Submitted on 21-09-2016
I travel to Chicago several times a month and travel the US to other cities monthly. By far this is the worst hotel I've stayed in in years, and I stay over 100 nights a year at various hotels. My hote of choice was sold out, so I figured how bad can it be? I will not exaggerate here, I will be factual. When you walk in, don't be fooled by the lobby - it is beautiful. That's where all the money went as the rooms are old, musty and damp and just awful. Loud window units for AC and heat, I h... Read more
from
Submitted on 01-10-2016
My husband is having a week of convention in Illinois. Just a few minutes drive from Holiday Inn. And as he is a member of Holiday Inn we opted to stay here for a week. They have an indoor pool, game room and exercise area. I won't be able to say that it is a gym as it has treadmills and ellipticals only. But better than nothing right? There are vendo machines for you to get you drinks and snacks. Coffee and hot water are provided in the morning too in the reception area. Also, there are water ... Read more
from
Submitted on 09-10-2016
When I booked the hotel, I had written in the section where it had special request that I wanted a room on the first floor not near the elevators. I also called the day before I stayed there and verified directly with a Holiday Inn employee at that specific hotel of my special requests which she had retyped on her end. I also asked about free breakfast and she said it was included. At check in time, the lady was very courteous and had checked me in and was ready to give me my keys but I asked he... Read more
from Vernon Hills, Illinois
Submitted on 19-10-2016
I paid $174 plus tax for a room that is worse than most $80 rooms. The staff is top notch, but the rooms need a lot of TLC. The unflattering pictures are true. I saw the exact same things yesterday. Old appliances in the hallway, pealing paint in the bathroom, stains on the paint in the bathroom and room, paint splatters on the AC unit and vents. One bar of soap to cover both your hand washing and body washing needs. Thank God I wasn't sharing the room with anyone. Noisy AC unit. Disposa... Read more
from
Submitted on 20-10-2016
The staff is super friendly and there's an upmarket facade without much depth. The elevator was dirty, the corridors dated, the bed a bit saggy, and the fixtures chasing done. It doesn't feel like dated quality, rather like applying too makeup to hide one's age. The ac and heat unit loud and odorous, restroom vents incredibly loud, and the cheap mismatched colors of flickering CFL bulbs enough to give s headache. Some of the old/warped/broken fixtures in the bathroom were spray painted in a fail... Read more
from Indianapolis, Indiana
Submitted on 05-11-2016
My family and I stayed for a meeting for the weekend. When we first checked in, we were given a room. We go to it. It was completely under construction. So we go back downstairs to get another. Second room not only was it filled with cigarette smoke, the toilet hadn't been cleaned as someone had used it and not flushed. Third room, finally. After almost an hour. We get in the room. We were stuck with it. Mold in the bathroom, grout splattered and hadn't been properly cleaned and wiped off stuff.... Read more
from Chicago, Illinois
Submitted on 29-11-2016
This hotel is considered home away from home. Every time we travel to Chicago we stay here and have done so for years. The staff are like family to us. They always greet us with a warm invitation and always go above and beyond to make our stay exceptional every time we come. There's absolutely nothing we don't like about this hotel. The rooms are nice and spacious, the food is fantastic, the staff is wonderful, especially John and Justina in front offices..Lastly there isn't too many hotels in C... Read more
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