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Hilton Garden Inn Hoffman Estates

Chicago OHare, IL, US (ORD)

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Based on 593 reviews
The Hilton Garden Inn-Hoffman Estates, where comfortable home-style hospitality is complimented by state of the art technology.
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Hilton Garden Inn Hoffman Estates
2425 Barrington Road, Hoffman Estates, IL US 60195

This hotel in Hoffman Estates is in close proximity to the Sears Centre Arena, Medieval Times & Dinner Tournament, Arboretum of South Barrington, Woodfield Shopping Mall, Arlington International Racetrack, Hoffman Estates Park District and Ice Rink, Greater Woodfield Convention and Visitors Center. If you`re looking for accommodations for an upcoming business trip, this Hoffman Estates, Illinois hotel is placed just a few miles away from some of the area`s foremost corporations and business centers, including Prairie Stone Business Center, Sears Holding Corporate Center, AT&T, Siemens, Mori Seiki, General Electric, Allstate.

Each of the 184 hotel guest rooms at this Hoffman Estates, Illinois hotel features enviable amenities that are designed to make you feel right at home during your stay. Each guest room offers Wireless high-speed Internet access, 27-inch television, Oversize work desk and ergonomic chair, Two dual-line phones with voicemail, Refrigerator, microwave and coffee maker, and a complimentary USA Today every weekday morning.


  • Free Newspaper
  • On-Site Fitness Center
  • Exceptional Business Services

  • Business Center
  • Conference Rooms
  • Restaurant
  • Swimming Pool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 593 reviews
Submitted on 24-05-2016
Staff was friendly and helpful. When the air conditioner unit quit I was given a different room and not charged for my last night stay to apologize for the inconvenience. Excellent food served as well. Was an awesome experience. Will definitely book again.
from Carol Stream, Illinois
Submitted on 24-05-2016
I stayed at this hotel for a wedding down the street. An let me tell you this is one of the nicest hotels i stayed at. As soon as you walk through the door i was greeted almost immediately an it had that welcoming feeling which is always a plus in my book. The hallways are incredible condition. An the room i was in was absolutely spotless not a speck of dust or anything. So if anyone is looking to stay in the area without a doubt choose this one!
from Salt Lake City, Utah
Submitted on 24-05-2016
So pleasantly surprised. Professional, efficient, friendly staff. These guys really know how to take care of their guests. The rooms are clean, well maintained and the restaurant staff and food are excellent. I would highly recommend this facility to anyone and stay here again in the future. Can't go wrong with this place.
from Roselle, United States
Submitted on 24-05-2016
The Rooms are nice & spacious. Onsite Bar & restaurant. Located by expressway and many shops and restaurants. Staff was nice and very helpful. Didn't utilize the pool but area looked nice. Lobby is spacious and welcoming to sit and visit if you are there with a group.
from Bridgeport, United States
Submitted on 25-05-2016
Burnt bacon and slim pickings. Potatoes were just dry, reheated frozen cubes.Sausages were floating in congealed grease. Many of the counter choices were empty. They were very crowded with serving a separate group in the lobby. All for $13. Rooms were clean. Late checkout. Front desk was very helpful.
Submitted on 29-05-2016
We stayed the last two nights fir a family wedding. The entire staff was friendly and helpful. Rooms were clean. A special note to the transportation driver Freddie. Imagine shuttling a huge wedding party back and forth from the hotel and wedding reception. Through all of the evening he was awesome. He went above and beyond the normal call of duty. Especially at the end of the evening when we had to get a few folks back to the hotel after long night of sharing some spirits! Great hotel, even gr... Read more
from East Stroudsburg, Pennsylvania
Submitted on 30-05-2016
The room was large, included a microwave, flat screen tv, large bathroom, comfortable bed and a desk. Maid service was above average! I especially want to bring to your attention one of the gentlemen I met at the bar/restaurant, by the name of Hector. I discussed the wonderful "hospitality bars" that he put out every evening and that I have had nothing like them. I asked to purchase some to take home and are eating them sparingly so I can enjoy every bite! Very happy with my visit!!
Submitted on 30-05-2016
Lynn was most helpful. It was a pleasure to see someone who took great pride in their work. Even though it was a buffet, she took the time to get me so me something fresh from the cook to order vs having to wait in line at the waffle machine. Coffee was always full.
Submitted on 31-05-2016
I stay here once a quarter for about 4 nights each trip. The Hoffman Estates Hilton Garden Inn service is excellent and I particularly like the server staff at breakfast. John Hoyos and his colleagues do a really great job with a smiling and helpful attitude. I highly recommend these guys!!!
from Holland, Michigan
Submitted on 02-06-2016
Basic, but clean. Welcoming lobby area with attentive front desk. I traveled with a friend and it was very well lit and in safe environment. Important for 2 women. Convenient location to malls. We loved our server, John, who took care of our every need at breakfast.
from Cleveland, United States
Submitted on 18-06-2016
Everything was easy here- the check-in was incredibly fast, the helpfulness (and cheerfulness) of the staff, the big, open lobby with free beverages. Large, clean room, easy check out. Someone has done a wonderful job training the people.
from Davenport, Florida
Submitted on 19-06-2016
My friends and family stayed at this hotel due to its location. The hotel is older. The rooms were clean. The air conditioning unit was so loud in the room every time it turned on it would wake me. You could hear everything in the hallway. All in all not a restful nights sleep. The staf. Was very friendly and helpful. I wouldn't stay here again.
from Connecticut
Submitted on 20-06-2016
We regularly use Hilton Garden Inn Hoffman Estates, IL for corporate functions. I use Hilton Gardens throughout the country and none compare to the staff at this one. From the front desk to the restaurant, the team here is exceptional. Special shout out to John Hoyos who goes above and beyond for the customer!
from New York City, New York
Submitted on 21-06-2016
A nice hotel. Certainly a great example of a Hilton Garden Inn. The place was clean and fresh. The room was very nice. The mattress company. Plenty of outlets. And the staff was friendly. Certainly a decent value for the area. Right off of busy 90, there is a lot of construction right by the highway.
Submitted on 21-06-2016
A great place to stay close to services including a large movie theater. Cocktail hour each night with snacks, and great breakfast each morning, including made to order omelets. Well lit, safe parking. Work out center and pool with outdoor patio. Easy access to the highway. Rooms are quiet, clean and very comfortable at competitive rates.
Submitted on 26-06-2016
As a hotel manager, I must say, Clean property, clean rooms, friendly staff, good rates and conveniently located near many stores. I will definitely stay again on my next trip to this area. Met my expectations.
from Nuremberg, Bayern, Germany
Submitted on 27-06-2016
I always pick this because it's so close to the company I visit - it's within walking distance. That means it's also close to the highway and very loud outside, of course. But the windows are pretty great, so I tend to sleep soundly. My room was clean, the bed was big and not too soft. So, pretty much standard Hilton Garden Inn. The only thing that sets this visit apart was the people. I visited with two other colleagues, and Lynn, "our" waiter, remembered we wanted a table for the three of u... Read more
from Savoy, Illinois
Submitted on 28-06-2016
We, my wife and I, stay at this property quite often even though at times we have to travel a bit more to reach there. We enjoy the warmth and attentiveness of the front desk staff as well as the restaurant staff. The rooms are clean and comfortable. We never had an occasion to complain about cleanliness nor toiletries, linen, towels, coffee, or sugar supplies. Free Wi-Fi was dependable always and the TV and sound systems were functional at all times. Simple easy to use temperature controls.
from Sandy, Utah
Submitted on 29-06-2016
Nothing special, just your typical Hilton Garden Inn. Not my favorite place to stay, but close to where I needed to be. As always it was clean and the staff was attentive and nice. This is a great business stay hotel as they consistently offer a good stable experience. The only draw back is they are like ordering a Big Mac at McDonalds, the same everywhere, but not really good anywhere.
from Yorktown, Virginia
Submitted on 29-06-2016
We had a great time, a lot of construction in the area, but easy to get around. Overall a good location and a great place to stay. Staff is very friendly and very helpful!! Only down side was walls seemed a little thin.
from Southgate, MI
Submitted on 04-07-2016
Was the organizer of a block of rooms for a wedding. Dealt with Traci and Corey who were excellent. Hotel was very nice. Staff was excellent, especially at the check in desk. Had a few problems with the room keys but each time they resolved the issues. Selected the package that offered breakfast which was awesome. Requested our room to be serviced at a certain time so groomsmen could get ready which was done. Would highly recommend this hotel.
Submitted on 06-07-2016
The employees in this Hotel made me feel right at home during my 10 day business trip. Oscar R. and the entire restaurant staff are really great, and very friendly. The rooms are very nice, and the location makes for easy access on to Interstate 90. I would recommend this hotel to a friend.
from Hoffman Estates, United States
Submitted on 06-07-2016
Excellent hotel, very clean lobby / rooms / facilities. Helpful staff, stayed for a wedding and they went over and beyond to make sure the entire party was taken care of. Fitness center (like most hotels) was nothing special, just some cardio and yoga mats.
from Hawk Point, Missouri
Submitted on 08-07-2016
The staff was awesome so helpful and friendly... Room were clean breakfast food was great a lot to choose from all staff members were so friendly and helpful.The room was comfortable and was designed.
from Savannah, Georgia
Submitted on 08-07-2016
Everything looked brand new. Everyone was very nice and friendly. Slept like a baby. They do not have a free breakfast in the morning. We didn't use the pool or hot tub but looked nice but was very small. I would stay there again if I'm in the area
from Newark, Ohio
Submitted on 17-07-2016
Small but nice. The food in the restaurant is delicious and the hotel staff are very helpful and accommodating. Rooms are clean and nice. Beds softness adjustable, which is really nice. Great place for business travel.
from Smyrna, Tennessee
Submitted on 17-07-2016
This hotel has very courteous staff who care immensely for their guests. Lynn in the restaurant was one of those dynamic employees. She truly cares about her customers and was a pleasure to see each of the 6 days that I stayed on this visit. My travels are business related and this hotel serves me well for these business travels. In addition to a great breakfast menu, the dinner menu has a variety as well. I recommend this hotel to those that are in the Hoffman Estates area for work or pleas... Read more
from Phoenix, Arizona
Submitted on 17-07-2016
I travel often and this week what a nice surprise I had. It is not often that I receive this level of service from a Hotel employee but Lynn hit a home run. I came to Corp and stayed for an entire week. Every morning Lynn who works in the restaurant greeted us and made us feel welcomed. She knew when to inject and when to not. I missed home a little bit less with the service I received from Lynn.
from Mexico City, Mexico
Submitted on 17-07-2016
Thanks dear Adam, your passion - professionalism and commitment do a relevant difference. First time at Hilton and for sure will not be the last. Karina, Gwen & Hector in the restaurant are people I will never forget. Maurice in the front desk great attention too. Will miss Hoffman and Hilton so much. Warm regards to all team !!.
from Coloma, Michigan
Submitted on 17-07-2016
It was a great stay except for the check in and the unexpected bill at breakfast. I think the trip was so great because of the company I had and the amazing beds! Price was great too! I'd recommend this hotel for a couples retreat, just eat elsewhere.
from Winfield, Illinois
Submitted on 17-07-2016
Very comfy, Cozy friendly hotel. Love the refreshment stands upon entering. Wine and lemon water. Pool is tiny but good. Whirlpool relaxing. Overall a great stay.Would highly recommend this hotel for small group events
Submitted on 18-07-2016
Excellent hotel, very clean and spacious room. The hotel decor is very tastefully done and up to date. Extra comfortable bed (we had a king room). We stayed here as we were planning to drive into Chicago the next day. Convenient to the highway and 10 minutes away from IKEA and the large mall. Extra friendly at the desk as well.
from Hudsonville, United States
Submitted on 18-07-2016
I would recommend if you have business travel or personal travel that you stay at the Hilton Garden Inn Hoffman Estates. It is worth it and the staff is outstanding. The breakfast is awesome and the location is well maintained. There are several options for hotels in this area and I would absolutely pick this one over any other.
from Carmel, United States
Submitted on 21-07-2016
I stayed at this Hilton for 12 days for training with a new job. The common areas are clean and inviting as are the rooms. The floor lamp switch was not working and was replaced within 30 minutes of reporting it. I had breakfast daily in the restaurant and Lynn and Oscar were welcoming and made sure I had anything I needed in a timely and friendly manner. My stay couldn't have been better! Keep up the excellent work!
Submitted on 22-07-2016
The GEneral Manager was a delight, and provided us with suggestions around the area. No major complaints, and the minor ones were immediately addressed. Food was great. Amenities were perfect. Our server, Oscar, went above and beyond to accommodate us. All of the staff we friendly.
from Peoria, Illinois
Submitted on 23-07-2016
The bathroom was rather dusty. There was quite a bit of dust all along the edges and behind the toilet. There was also dust in all of the cubbies of the vanity. The day that we were leaving, I pulled out the office chair to sit and do my makeup. The chair was ripped all the way through and I just about fell backwards in it. I made sure to tell the front desk so I wouldn't be charged for it. We were also advised that breakfast was available for $12.99 per person!!! No thank you. I wouldn'... Read more
from Dumont, New Jersey
Submitted on 24-07-2016
Very friendly, smiley and professional service they provide for me. I would like to recommend this hotel for business trip, family trip. I would like to return this hotel for my next business trip to Chicago.
from Mundelein, Illinois
Submitted on 27-07-2016
EXELENT costumer service Rooms were very clean coffee kureg was great Very happy with our stay Pillows were my absolute favorite! Staff very friendly Breakfast was absolutely amazing Parking was very acomadating, My family and I would and will definatly come back for another visit ??
from Portland, Oregon
Submitted on 28-07-2016
When I have to travel for work, I'm always relieved to wind up here. The hotel and rooms are always in excellent condition, and the staff always makes the stay exceptional! I'm so grateful for both John and Lynn in the restaurant in the mornings. I'm an early riser, so I'm often the first customer of the day, and they always welcome me with bright smiles despite the hour. John remembers that I like sitting in a corner by the window and still remembers my order no matter how long it's been! And L... Read more
from Barrington, Illinois
Submitted on 29-07-2016
We were comfortable as a family for a long weekend. The room was clean and comfortable. Beverly Capiga, the Manager, was most helpful. Hector, the bartender and server for the evening meals was caring, pleasant and interested in making our two dinners special. Lynn, our server for two breakfasts took very good care of us. We will be back.
from Des Moines, Iowa
Submitted on 30-07-2016
This is the second time that we have stayed at this hotel. The hotel was spotless and all the staff that we encountered were very friendly. We also like the Keurig coffee makers in the rooms. Breakfast was excellent as well. We will defiantly be back.
from Bologna, Italy
Submitted on 01-08-2016
I stayed several times in this hotel but I noticed always a worsening of its condition of both cleanliness of the rooms, elevators and hallways. This time I had several problems with air conditioning units both noisy and not functioning correctly.
from St. Barthelemy
Submitted on 03-08-2016
John is so good at the restaurant! Our stay was generally correct but air conditioned very noisy and ineffective. Road work make it very noisy outside. would appreciate a secure path to the restaurant across the road.
from willoughby, United States
Submitted on 05-08-2016
Never pay for the premium internet as its not one but better or faster. And don't ask the front desk about it because they are clueless. I tested the speeds before and after purchasing/selecting the "premium" speed via Ookla Speedtest. And when I asked about the issue at the front desk, they knew it was an issue and offered the equivalent of .25 for my troubles. What a crock. They sell this as a premium service yet my iPhone connects to the internet 50 times faster. Its fraud.
from Farmington, Illinois
Submitted on 08-08-2016
We stayed here for a shopping trip to Chicago. The hotel looks fancy and modern. Very clean in and out. Plenty of parking. Check-in was a breeze no issues. There was a wedding at the hotel but no issues with it. We had booked a room with 2 double beds. Unfortunately the beds were not large enough. We spoke with Beverly at the desk and she let us know she would try to get us in a better room and to call her in the afternoon. We did as requested and she took great care of us with no notice on a we... Read more
from Seattle, United States
Submitted on 10-08-2016
The team at this hotel goes out of their way to ensure each guest has an excellent stay. I had to be moved from my room one day while I was at work due to a maintenance issue and the staff moved all my belongings for me and placed everything exactly where it had been in the original room. They were amazing. Very friendly and helpful staff. Great food. Highly recommend this hotel.
from Grand Rapids, Michigan
Submitted on 12-08-2016
Have stayed here a few times for a yearly event and it is always clean and comfortable. Nothing fancy here just a good clean hotel at a reasonable rate. Road construction is HORRIBLE right now but you can get in.
from Naples, Florida
Submitted on 13-08-2016
Deffinetly recommend this hotel for anyone going to a wedding. I came in town for friends wedding that was nearby. Had a good shuttle to and from the golf course and the rooms are clean and had a great breakfast!
from Edwardsville, Illinois
Submitted on 17-08-2016
The hotel is a great location right off Hwy 90 for easy access to downtown and surrounding sites. The staff were very accommodating and friendly. My bathroom was not up to par for a Hilton hotel . They could also use some updating in the rooms. The breakfast bar was very good lots of fresh fruit and options.
from Dallas, Texas
Submitted on 04-09-2016
Clean hotel. Easy access to I-90 and convenient to restaurants and nearby shopping. Staff was very friendly. Hector was very outgoing with his guests at the bar. Will definitely use this facility in the future.
Submitted on 06-09-2016
My husband and I stayed at the Hilton Garden Inn after attending a wedding near by at the Hoosier Grove Barn. The lobby was nicely decorated and had coffee available even when we arrived late at night after the wedding. The room was updated, clean, and the bed was comfortable. We had complimentary breakfast vouchers for booking with a block of rooms with the wedding. The breakfast was good and had good variety. My husband and I would definitely stay here again.
from Gurnee
Submitted on 07-09-2016
Good hotel for the price. Pool area is not inviting and they are in the process of removing the spa. Very limited channels on the TV. Other than that, good place to stay. Convenient to I90 and north west suburbs
from Louisville, United States
Submitted on 07-09-2016
We stayed at the Hoffman Estates Hilton Garden Inn Hotel from Friday Sep 2 thru Monday Sep 5 2016 to attend a family wedding and we had a terrific time! Sean at the front desk was helpful and friendly as we checked in and out and during our stay. Breakfast was delicious! Hot, fresh and plentiful. Our server, Oscar, greeted us each morning as we were seated and saw to our every need! We look forward to our next stay at a Hilton Garden Inn!
Submitted on 09-09-2016
The great: 5 star rating to breakfast attendant John. Anticipated everything. The good: Quiet, convenient, all the amenities, great staff. The bad: the beds were too firm for me and TV channel selection could be improved.
from Carmel, Indiana
Submitted on 10-09-2016
Excellent, friendly staff! I was greeted after a very long exhausting drive by Kevin, Kevin and Jerry (I think that's the names were...) and was given a great warm welcome. It made my day! Room was clean. Quick check in-out. Absolutely would stay again.
from Birmingham, Alabama
Submitted on 11-09-2016
We visit family in Chicago a couple times a year. The Hilton Garden Inn in Hoffman Estates is great. We always request room 711. High up and quiet. Elevators are close enough. Rooms and bath are spotless. Breakfast is a delight. You can order form the menu or get the buffet or order eggs any way you want them at the buffet and they'll cook 'em on the spot. We stayed five nights this time. They even helped us print our bonding passes the morning that we were leaving. Great people.
from Carmel
Submitted on 12-09-2016
I have stayed at this property a half dozen times. It is always clean and pleasant. Nothing spectacular, but consistently fine. And really, for a non-resort hotel, what more can you ask for? Pleasant staff, clean rooms, safe parking. I will return.
Submitted on 12-09-2016
Great service... front desk was always nice and helpful made my stay there enjoyable and pleasant. I will stay at Hilton Garden Inn again:) great location by the airport nice rooms cooks were great too.
from Hoffman Estates, United States
Submitted on 12-09-2016
Hilton Garden Inn in Hoffman Estates is at a convenient location, very accessible and is a very nice and clean hotel. I used it for a business trip and would recommend it. I will be back again in the future
Submitted on 15-09-2016
My server, John does a tremendous job!. I travel to our office in Hoffman at least 5 times a year and he goes above and beyond to ensure that my breakfast experience is pleasant and enjoyable. He takes so much pride in his work. John's effort exemplifies Customer Service Excellence at it's best. The rooms in Ft. Washington PA are larger and have better makeup lighting for future upgrades, you may want to take this into consideration
from Cincinnati, Ohio
Submitted on 15-09-2016
Stayed here for business purposes. Hotel was very clean and the staff upon check-in were friendly and welcoming. The work-out facilities are small but adequate. I ordered room service for meals all 3 evenings. Hector took my order each day and was very pleasant and was able to accommodate any special requests. The food was surprisingly good and quick to come to the room. I would definitely recommend this hotel.
from Ontario, California
Submitted on 21-09-2016
I travel for work, not as often as some, but enough to where staying at the same hotel chain to build points is important. Initially, I chose Hilton because of the amount of hotels available where I normally travel to, but I stay because they care. During my most recent stay at the Hilton Garden Inn Hoffman Estates, I had two separate outstanding customer service experiences. The first issue happened as I was getting ready to go out to entertain new customers and I found out that not only had t... Read more
from Rockford, Illinois
Submitted on 21-09-2016
We really enjoyed our room. The beds were extremely comfortable and the room is really clean. The staff was friendly. Check in/out was easy, fast and affordable. We appreciated the Keurig coffee pot, microwave and fridge.
from Anderson SC, United States
Submitted on 21-09-2016
Great hotel that was very accomadating to special requests. Even with a lot of road construction in the area, access to this hotel is still easy. I liked that it was so close to the tollway towards Chicago.
from Seoul, South Korea
Submitted on 21-09-2016
I and my wife stay this hotels, and it was great experience. There are following good things: Nice location, nice and gentle staff, clean room, fancy design. If you want to stay at Shamberg area, this hotel will be one of best choice for you.
from Tipp City, Ohio
Submitted on 22-09-2016
John who works in the restaurant is an unbelievable employee that always has a smile on his face and constantly goes out of his way to make people enjoy their time at the Hilton Garden Inn. If you think you are having a tough day his cheerfulness lets you forget about the things that might be on your mind. Thanks John for your strong positive personality and work ethic.
from Toronto, Canada
Submitted on 23-09-2016
Hoffman Estates was a gem and made my business travel a lot more comfortable and relaxing than I expected. The friendliness of the staff made up for the road construction and traffic getting in and out of the location.
from Pinehurst, North Carolina
Submitted on 25-09-2016
This was my second time staying at the Hoffman Estates Hilton Garden Inn. Both times were wonderful. The staff was magnificent. From the delicious breakfasts, followed by the shuttle rides to the training center and back again, then out to shop at night and back into the hotel for delicious dinners, everything was first class. Every person that I encountered was so pleasant and cheerful. They really made me comfortable and feel like I was at home, away from home. Thanks to all who made my stay s... Read more
from Hudsonville, United States
Submitted on 26-09-2016
This property is always busy and the staff is always friendly and make you feel welcomed. They do try to accommodate any request and anything you may need immediately. It is clean and it is very worth the price for business travel. I would highly recommend this hotel!
from Knoxville, Tennessee
Submitted on 27-09-2016
I always enjoy staying here when I travel for work. The rooms are always clean and well appointed with a Keurig brewer, microwave, refrigerator, wi-fi, and very comfortable beds! With my company rate the amazing breakfast is included as well - sausage, bacon, scrambled eggs, breakfast potatoes, made-to-order omelettes, french toast, waffles, fresh fruit, yogurt - it goes on and on! All the staff members are extremely friendly and very accommodating toward the guests. The indoor pool and spa ar... Read more
from East Greenwich, Rhode Island
Submitted on 29-09-2016
There are two things in life I truly enjoy?my family and #GreatService. Thanks to John, I was able to enjoy the latter. John continuously displayed #professionalism, #attentiveness and #politeness. Thanks John for everything! #PromotionNeeded
from Chicago, Illinois
Submitted on 29-09-2016
Very nice hotel, but starting to lose that just remodeled feeling. I've stayed at other Hilton Garden Inns and this one is true to the brand as far as general look and feel. The hotel staff was very helpful and friendly, the lobby and room was nice, but it does have a slightly lived in feel, not like it was remodeled last week, but clean even if there is a bit of wear on some edges. Our room had a sleep number bed. I have slept on one before, but this one might have been a bit used. I'm not... Read more
from Council Bluffs
Submitted on 30-09-2016
John was our waiter every morning and did an outstanding job he went above and beyond making sure our breakfast was spot on. The bed on the other hand was perhaps the worst thing I had every slept on, you would sink towards the middle of the bed and then would have to crawl up and out just to move around.
from Chicago, Illinois
Submitted on 30-09-2016
I was there for a 2-day meeting and all of the staff were fantastic but I have to make a special mention for Johnny and Beverly. Very attentive, engaged and super friendly! Thank you both for your service and keep up the good work!
from Dike, Iowa
Submitted on 05-10-2016
Hotel was nice and clean. Hotel staff were very accommodating and friendly. The pool area could use some attention. The water felt on the cool side so I didn't use it and the hot tub was out of service. A sign stated the hot tub was permanently closed and was being eliminated by end of month. I ate breakfast at the hotel daily and have no complaints. They had a fairly large choice of options from biscuits and gravy and eggs to fresh fruit. The morning staff working the breakfast area were all fr... Read more
Submitted on 04-10-2016
I was in the area for a class reunion. It was a handy location and the room was clean and quiet. Knowledgeable excellent staff. This was my third stay at this hotel. I will return. The restaurant next door was very good.
from Carbondale, Illinois
Submitted on 05-10-2016
Great service, very good accommodations, good breakfast buffet, very friendly employees. Had a small problem at check-in with prices and was corrected at check out easily. Stayed four days. Was close to all our events in Barrington, Illinois and easy to get around.
from Mktgenie
Submitted on 08-10-2016
Stayed here last night on our way to St. Paul, Minnesota. Check in was flawless and the front desk lady was fast, efficient and her line moved quickly. John was our server at breakfast and he was awesome. He helped us find an accessible table that would accommodate my wheelchair, my son's highchair and still allow us to get in and out. Food was good, we were in and out within 30 minutes. Fabulous place to stay! Room was clean, wheelchair accessible available and comfortable. We will ... Read more
Submitted on 09-10-2016
Had a great stay in the hotel. They had my information and everything ready. Next day breakfast was a complete pleasure, had a great service by Jhon who provided support and all the details to enjoy our morning. Compliments to the him and hotel staff.
from Marion, Iowa
Submitted on 09-10-2016
Great location. Staff was very friendly and accommodating at the front desk. Rooms were cleaned and spacious. Love the breakfast and food choices. Hector, Oscar and John provided excellent service. Plenty of restaurants close by.
Submitted on 12-10-2016
Hector and Kevin R were wonderful- they treated us like old friends and made our stay great and we will be back. Kevin was efficient with our check in, greeted us with a smile and warm welcome! Hector poured a mean glass of wine and got our food going quickly. See either of them when you get there!
from Decatur
Submitted on 13-10-2016
We were at this hotel for a wedding weekend. The staff was nice about us meeting in a large group in the lobby during our down time. The rooms were clean and the lobby was nice. Don't be late for breakfast or you might miss out. The beds are very firm.
from Milwaukee, United States
Submitted on 13-10-2016
Great location .... Very Clean Rooms .... Friendly Staff ... and a Great Buffet Breakfast !!! The hotel was situated perfectly for the conference I was attending. If the conference is held at the same venue next year ... I will certainly look forward to staying at this hotel.
Submitted on 14-10-2016
John was a great host this Morning. Very courteous. He made us feel like we were at home. Thanks! Also, the cleaning lady, forgot her name, cleaned our room quickly. We were getting ready for a wedding and I asked her to clean our room. She did so with no problems. Thank you for having good staff on hand.
from Chicago, Illinois
Submitted on 14-10-2016
Customer service was efficient and extremely courteous and helpful! Breakfast buffet was included in price of room due to being a HH member. Quiet rooms, despite road construction on the tollway right outside.
from Chicago Heights, Illinois
Submitted on 17-10-2016
I booked this hotel because of it's proximity to a family wedding because of my previous experiences with Hilton and Hilton Garden Inns. I did not know at the time that the wedding party and most of my family ended up there. Staff was fantastic and accommodating to our very large family and guests. We have a great stay and I recommend this place highly
from Windham, Maine
Submitted on 18-10-2016
I was very impressed from the time I spoke to the clerk at the check in counter. She was very warm and accomadating. I was able to check in early with no issues. The room was large, had a fridge and microwave and was very clean. Hector at the bar was awesome and made my three days there much more enjoyable. Kevin at the front desk was also great. He went out of his way to call me a cab when needed and to make sure I had a late check out.. WELL DONE!!
from Rensselaer, Indiana
Submitted on 18-10-2016
We had an okay time at the Hilton. It's a nice hotel bit we had a bit of a problem with how our room was cleaned after the first night. Also the website said that there was a spa/hot tub and it had been taken out. We were disappointed.
Submitted on 19-10-2016
I stay at the Hilton Garden in Hoffman Estates regularly for work related travel over the last few years. The staff is very courteous and professional. John has consistently been an excellent host, very helpful and professional as well as service oriented. Would recommend to stay there.
from Huatulco, Mexico
Submitted on 22-10-2016
Very clean and comfortable hotel. I only missed to have a safe box in the room, but I was able to use one at the front desk so that was not an issue. All staff is friendly, all Managers on Duty always had a good smile and service attitude. A special mention to the waiters staff... Thanks to John, whose great attention made a good day start every day. Thank you all for making me feel at home.
from Woodland, Washington
Submitted on 24-10-2016
We came in exhausted after driving I-90 West through Chicago, (don't do it regardless of Garmin's directions!!). We booked ahead through TripAdvisor for the price and location. The staff placed us away from a huge wedding party in a great double queen room. It was quiet. Excellent room, clean and comfortable, including microwave, fridge and coffee, large TV. We had dinner in the hotel restaurant which was very good. Parking was great for our car and motorcycle trailer. We definitely recommend ... Read more
from Chicago, Illinois
Submitted on 24-10-2016
Everyone was accommodating and everything was very clean. I recommend this hotel! Easy to check in and out. Security was friendly. Lobby was open until 4am! Shuttle was easy to access. Breakfast had a huge selection.
from Palm Coast, Florida
Submitted on 24-10-2016
Really nice rooms, friendly staff, and great food from the restaurant in the lobby. All around great hotel. Has a great location to see the city and suburb. Really well rounded hotel and it's hard to find these days for the price.
from Bristol, WI
Submitted on 25-10-2016
Beautiful hotel. Clean, comfy room. Complimentary breakfast was wonderful. Very gracious waiter. Nice bathroom. Stayed for a wedding, so worked out well. Check in & out was very simple. No time for pool area.
from Queretaro, México
Submitted on 26-10-2016
Excelent hotel, with very comfortable rooms and great service. Especially from John at breakfast time, he is very customer satisfaction oriented and super friendly. For sure I wll keep staying here everytime I visit the área.
Submitted on 26-10-2016
Bar and restaurant manager hector was amazing person very friendly and he went out of his way to help me out. Also front desk person and shuttle driver was great and friendly. I would stay at his hotel again.
from Hoffman Estates, Illinois
Submitted on 27-10-2016
Every time I return to this area, I make sure to stay at the Hilton Garden Inn Hoffman Estates. One of the best features is the continuity of personnel: John H. serving at breakfast, and Maurice at the front desk--they are almost like members of the family. They remember me, and ask about my mother--couldn't be nicer. The features of the hotel are nice, but the personal approach is very welcome and it adds a welcoming touch.
Submitted on 28-10-2016
Overall this is a very nice hotel. There is a lot of construction right near the hotel but it is still quite easy to get around locally. Very convenient to local restaurants and shopping centers. Friendly and helpful staff.
from Oak Park, Illinois
Submitted on 01-11-2016
I have come to expect a certain level of service from HGI, and this one missed the mark by a mile. From the employee standing in the outdoor entryway in front smoking, (ugh), to the non exsistent beverage table to the non disclosed locked pool area and closed spa, I wasted a points redemption for a quick getaway for my wife and I. When I mentioned my disappointment to the Sunday morning desk attendant, she offered breakfast, (no thanks, we are leaving. Now.) and then said she would speak to mana... Read more
Submitted on 05-11-2016
Clean place right off the highway lilian was very professional. Great neighborhood,quiet, with plenty of local restaurants. Pool and fitness area was nice. Shuttle services are very helpful for some plenty of parking for rental cars.
Submitted on 06-11-2016
Hi It's a pleasant experience to stay with Hilton. Mainly Karina and Hector is very nice and helpful & caring. Hector & Karina keep it up and all the very best. Very memorable experience and fantastic food. Really worth for the money. I will rate 5 stars. Thanks. Balaji
from Miami, Florida
Submitted on 07-11-2016
The hotel has good location, construction makes it hard to get to but it is right off freeway... good and friendly staff, very knowledgeable of the area, gave good recommendations on places to eat. Liked the nice size room!
Submitted on 07-11-2016
We had the pleasure of meeting Hector. His outstanding customer service and kindness made a tough trip a great experience. I am in town from Oregon for a medical procedure. I was feeling overwhelmed and scared the night before. Hector went above and beyond to take great care of me and my Honey. Huge Thank you!
from Hoffman Estates, Illinois
Submitted on 07-11-2016
As usual, I had a wonderful experience during my stay at HGI. The reception desk was friendly and helpful all hours, on every day of my stay. The food in the restaurant was excellent and Hector was friendly and went out of his way to make sure I always had what I needed. The shuttle drivers, especially Freddy, made sure I was able to get anywhere I needed to go. Everytime I came and went, I was greeted with a smile and asked if there was anything I needed. Wonderful service!! Thank you!
from Chicago, Illinois
Submitted on 09-11-2016
Stayed for a family wedding and the whole staff was accommodating. The room was clean and the pool was as well. The lobby was a nice place the lounge with friends and family as well. I would definitely recommend this hotel.
from Singapore, Singapore
Submitted on 09-11-2016
We were really impressed by John's service when we had our breakfast at the Restaurant ! He is very warm and take good care of us thru out our breakfast time, and knowing that we are going out right after breakfast , he has the coffee ready to go for us , it really makes our day !!
from New Port Richey, Florida
Submitted on 12-11-2016
Friendly and helpful staff. Nice little bar with food service available. Rooms were spacious, clean, comfortable bed and well equipped with mini fridge, microwave and Keurig coffee maker. Easy access to major highways into the city.
from St.Louis region
Submitted on 14-11-2016
I came up for a soccer tournament and decided to bring up the whole family. We had two rooms for a delightful stay. I would give 7 stars to the grand, colorful feeling of the lobby. Pool was tip-top. (No more hot tub {sigh}). Better than average fitness. The rooms/halls have been fairly recently updated. The breakfast situation definitely puts this place a notch above! A good buffet spread, but if you have time to enjoy your coffee, get made-to-order breakfast brought to your table! O... Read more
from Duluth, United States
Submitted on 14-11-2016
I always stay at this hotel anytime I am in the Hoffman Estates, Elgin, Schaumburg areas. The rooms are very clean, the pillows are awesome, the food is very good and the staff is very friendly and helpful. Whether you stay 1 night or several, the hotel is very accommodating to meet your needs.
Submitted on 15-11-2016
After a long day it's great to be able to sit, relax and laugh at the bar .... Tracy gets to know you by name, what you drink and always makes you feel welcomed. Thank you !!!! The Hilton is my favorite hotel which I would so recommend to everyone the whole team there are amazing. Ismael
from Orlando, Florida
Submitted on 17-11-2016
I want to thank John for his great services at the breakfast area. Great place and everyone is so helpful and have been here for so many years, great experience guys. Thank you so much Maurice at the front desk for always being so helpful.
from hbelle10
Submitted on 18-11-2016
I have been to this Hilton several times and they never disappoint. I really enjoy the friendly service they so frequently provide. The hotel is always clean and looks new. If you ever run into any issues they are sure to fix them immediately. John is my favorite server during breakfast. He goes above and beyond
from Montreal, Canada
Submitted on 18-11-2016
the rooms are neat. the staff is very accommodating. The one that stood out the most is John from the restaurant. After serving me once in the morning, the next day he greets and ensures you that you have what you want prior to you mentioning it! :)
from NJ, United States
Submitted on 20-11-2016
Nice hotel with great service. Good value for the price. Hector who staffed the bar area was exceptional. I'd recommend this hotel for anyone staying in the Hoffman Estates area. Staff is friendly and attentive..
from Kirkland
Submitted on 21-11-2016
Staff was great considering there were 4 weddings staying in here. Very clean, comfy rooms. Very accommodating with bride & groom, bridal party and party guest. Fantastic breakfast! Easy to get to. Great price and value.
from Oak Lawn, Illinois
Submitted on 23-11-2016
Hot water wasn't hot. They were doing construction at 8am on a Sunday, which woke us up. Shuttle service was terrible. Water pressure very low in shower. There are other hotel options, stay somewhere else.
from Champaign, United States
Submitted on 26-11-2016
This was a very good stay. the staff was pleasant and very welcoming. I loved the beautiful decor. The breakfast was good with several options and reasonably priced. The coffee was great. We would definitely stay here again.
from Zeeland, MI, United States
Submitted on 28-11-2016
The bed in our room was the most uncomfortable bed we've ever slept in, in a Hilton Hotel. We arrived very late and did not want to disturb the front desk attendee. But, upon checkout the next morning, the front desk attendee told us the firmness of the mattress was adjustable. Maybe so, but we did not know that when we retired for the night.
from Chicago, Illinois
Submitted on 28-11-2016
Kevin, he was wonderful job for us to welcomes and help to get hhonor's treats even we didn't know that. Sarah, she was open a pool to play for our little ones and showed nice smile always. Thanks so much both of you!
from Collingswood
Submitted on 02-12-2016
Visiting Hoffman Estates for work again, had another pleasant stay. Rooms are very comfortable, staff is helpful. Especially John serving breakfast -always super friendly and attentive. Only negative is the exercise room is small, and cardio machines fill up quick, so I have to get creative with my workout times when Im staying here.