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Chicago Marriott Northwest

Chicago OHare, IL, US (ORD)

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Based on 245 reviews
Room & Rates

Concierge Room

1 King Bed or 2 Full Beds
Entertainment - WiFi, 32-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, room service, and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Executive Room, 1 King Bed

1 King Bed
Entertainment - WiFi, 32-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, room service, and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Room

1 King Bed or 2 Full Beds
Entertainment - WiFi, 32-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, room service, and refrigerator (on request)
Sleep - Pillowtop bed, premium bedding, a down duvet, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Chicago Marriott Northwest
4800 Hoffman Blvd, Hoffman Estates, IL US 60192

Rooms
Make yourself at home in one of the 295 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with down comforters. Wireless Internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Amenities
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include wireless Internet access (surcharge), gift shops/newsstands, and wedding services.

Dining
Satisfy your appetite at the hotel's restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Hoffman Estates? This hotel has 14905 square feet (1385 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 15.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 6.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 6.95 per night (rates may vary)
  • Airport shuttle fee: USD 52 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Complimentary Coffee
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Porter / Bellhop
  • Room Service
  • Shuttle To Airport (surcharge)
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 245 reviews
from Appleton
Submitted on 01-03-2016
Rosemary in the concierge lounge is delightful. She pays particular attention to detail and keeps things neat and tidy. She is very pleasant and makes it a relaxing experience. The hotel is quite nice. I am usually critical of places that looked dated, but it is so clean that it really doesn't bother me. We are Platinum Premiere with over 200 nights out so being pleasantly surprised and an appreciation for our stay is most welcome and will be remembered.
from Cambridge, United Kingdom
Submitted on 09-03-2016
This hotel has become my second home as I work on site on a project nearby. It is most certainly not a destination hotel. There is not much in Hoffman Estates to entice or offer a holiday maker; there are a number of corporate offices nearby who make use of the hotel. Therefore the hotel is very much orientated towards the business traveller, and as business traveller, I can assure you that fulfils this mission perfectly. The rooms are spacious, with renovated bathrooms and supremely comfort... Read more
from
Submitted on 21-04-2016
I stayed at this hotel for two nights to attend a busy agenda and I felt the experience was very good. Staff was perfect very kind and quick. I haven't tried breakfast but got a very nice burger at the restaurant. The room was neat and everything worked very well. Would stay again for sure if come back to the region.
from Chaska, Minnesota
Submitted on 18-05-2016
We have stayed at this hotel 3 other times. I feel as if something has changed around there. We had to make multiple request to get a pack n play to our room and when it arrived, well after bedtime it had defective rails. It came with no sheet whatsoever. Gross. We were also traveling with extended family and were renting out a banquet room for a party the next night. This was planned over 6 months in advance. We had a block of rooms reserved and certain ones needed to be adjoining due to young... Read more
from Frisco, Texas
Submitted on 19-05-2016
The room was a standard, no frills room. The pros were the front desk staff were very friendly and the room was clean. The cons were there was no refrigerator or microwave in the room and the bed and pillows were very uncomfortable. Overall, the hotel was very underwhelming.
from Monroe, Michigan
Submitted on 28-05-2016
Hotel has always had beautiful rooms and facilities. People have always been very amenable and Service Conscious. They Finally fixed their TV Interface so that you can plug in and watch something other than their Analog Channels on a HDTV. The only thing that would be nice is a Lobby Coffee service similar to what is available in other Marriott Properties.
from New York City, New York
Submitted on 01-06-2016
A large elegant and luxurious hotel. The room is spacious and clean and the bathroom is modern and quite large. Sleep quality was very good. The atmosphere is very relaxing and enjoyable. This hotel is one of my top choices when traveling in the area. The restaurant is large and the food is delicious. Highly Recommended
from Chicago, IL
Submitted on 07-06-2016
Stayed for one night with my daughter. Room 729 had definitely been renovated and was clean, nice and modern. As for the renovation, it was a bad choice to go with that glass door for the bathroom. First, it doesn't seal around the door (several issues come to mind on that). 2nd, we are the type that leaves the bathroom light on as a night light so you can find your way in a strange place in the dark. We also leave the door open just a crack so as not to light up the whole room. Here, forg... Read more
from
Submitted on 14-06-2016
The cleaning team does not do a good job, anyways the room is very good, good shower, good internet connection, great breakfast, the service on the bar is poor, they are sure short on staff, but the food average, I would come back, sure they can improve their services for the price they charge.
from Wisconsin
Submitted on 20-06-2016
My family of 4 adults stayed here over a weekend. The first thing to greet you is a beautiful lobby with a variety of seating arrangements, along with a lovely fountain and skylights which brighten the area even when cloudy. Though the hotel was managing room blocks and shuttles for 4 different weddings, everything was run very efficiently. The friendly staff is outstanding, from the check-in desk associates, to the River City Restaurant servers, to the assistant manager of the hotel, as well... Read more
from
Submitted on 28-06-2016
I was Wowed by the customer service at the hotel upon arrival. I was greeted as though I was family and even walked to the elevators since it was a little confusing. This was my first time is this area of Illinois, but will not be my last. The rooms were spacious and very clean. It was easy to relax and have a good night's sleep in this hotel that felt like home away from home.
from
Submitted on 29-06-2016
I cannot express how much I love this hotel. I stay here this time yearly. In the beginning the staff, Ben, Iris, Mike (overnight),Kathy and Molly were very so wonderful and was able to expedite my guests that were staying here as well. We are talking about 16 rooms. After my event over the weekend, I wanted to stay an additional day to recoup and to relax wanting to enjoy the hotel amenities. I called front desk and asked if they were willing to accommodate a fair price instead of paying... Read more
from
Submitted on 13-07-2016
Nice spot, decent rates - not the inflated downtown or O'Hare rates. Upgraded bathrooms are a great step up from the usual generic 90's Marriott desperately needing update look. Slightly disappointed that the concierge lounge was not staffed on a Tuesday night, i.e. no alcohol.
from Parma Heights, Ohio
Submitted on 16-07-2016
Came for US Cheerleading Finals, no complaints from us. Had a blast in both the lobby and the pool haha. This hotel is close to a variety of food places and right next to the venue. Would stay at again
from Whitby, Ontario, Canada
Submitted on 17-07-2016
We stayed at the hotel for this weekend. Arrived Friday afternoon. We were going to a concert in the area on Saturday evening. We had planned to have dinner in the hotel's dining room Friday evening as we were not in any rush. We checked out the menu on line and it looked good. We went down to the restaurant at 6 pm to find they were serving only a limited menu- mostly burgers and sandwiches. Nowhere did they tell anyone including online that they were only serving the limited menu. The restaura... Read more
from Burlington, Vermont
Submitted on 24-07-2016
Room was a little smaller than in the past which should be the normal room but in the past have been upgraded. New sliding doors on the bathrooms are heavy to move at times. Lounge was the highlight. Lisa took very good care of our table the entire week even during the very busy times. Katy was also very good the one night we interacted with her. Very friendly staff.
from Stevenage, United Kingdom
Submitted on 28-07-2016
Hotel was nice, room was comfortable and staff were very helpful - always offering assistance. The food in the restaurant wasn't great when we ate there one night - one of our group ordered bread and butter pudding and it was served with custard that was curdled! I had a room which had free wifi which always worked well. I was located on floor 8 which had a lounge serving buffet breakfast items (the smoked salmon and scrambed eggs was lovely) and snacks during the day which was a nice tough.
from Hanalei, Hawaii
Submitted on 29-07-2016
Hotel is very nice. You can walk to shopping and dinner. They will match the best rate you find. You just have to go through a bunch of stuff to get the price. Hotel restaurant wasn't very good. But Ruth Chris around the corner was amazing!
from Lincoln
Submitted on 06-08-2016
We stayed here for a weekend wedding. The reception was also held at the hotel. Check in was very easy. The room was very nice and the entire hotel was very clean. The restaurant has a breakfast buffet with standard food but it was very good and plentiful. Sylvia was the hostess/waitress both days at breakfast and was wonderful. Very friendly and attentive. The only issue we had with the restaurant was trying to order for a late lunch. We met our son, daughter-in-law and two grandchildren. Th... Read more
from Cookeville, Tennessee
Submitted on 13-08-2016
Stayed at this property for two nights for business meetings nearby. This is a nice property, but on the higher end of cost. Great location near many dining venues (Within walking distance). The hotel staff was very friendly and helpful. Everyone I came across. Our team took over the bar area every night and it was a good thing the company was footing the bill. The drink prices are hugely overpriced. The rooms were clean and well appointed. It is what you'd expect from Marriott or even... Read more
from colorado
Submitted on 21-08-2016
I attended a special event at the Sears Event Center Arena, and Chicago Marriott Northwest is just, literally, down the road, so the convenience was wonderful. However, if I had not had a rental car, I would have been in trouble, I think. The area the hotel is in is called Hoffman Estates--technically Chicago, but ultra-suburban, definitely upper middle class. It's lovely and there are great restaurants and good shopping, but this is most definitely NOT a place to try to use Chicago's exce... Read more
from Peoria
Submitted on 23-08-2016
My wife and I stayed here for a weekend getaway and the hotel was very nice on the inside. The staff was very professional and this hotel will be one we stay at on a future trip to the area. It was very clean and the grounds were also very well maintained. There was a wedding that took place the same day we stayed there but you couldn't tell because the Marriott had plenty of parking. It is close to several shopping outlets and to a Cabela's store. It is also minutes away from Schaumburg. We wil... Read more
from
Submitted on 24-08-2016
We were in town for a convention nearby and the accommodations were very comfortable. I loved that there was a Starbucks Coffee right in the lobby! The staff was very helpful and friendly upon checkin. One night we decided to have a pizza delivered and ate at one of the tables in the lobby area, very comfortable and convenient . My only complaint is that the bathroom door was a sliding frosted glass door. Not a great design decision, I would have expected a solid door without gaps around... Read more
from Minnetonka, Minnesota, United States
Submitted on 16-09-2016
My friends and I recently stayed at this property for a long weekend. We always know the quality to expect from a Marriott but we were still delighted that this hotel managed to exceed expectations. It is a large hotel with many amenities and a friendly and professional staff to operate it. There is a huge lobby with lots of seating including tables with electricity hookups. There is a Starbucks in the lobby for morning coffee. It has a Business Center, A large, well equipped Fitness Center (tha... Read more
from
Submitted on 19-09-2016
Very nice hotel! The room was very clean, and the bed was extremely comfortable. We arrived after 7 pm. The front desk staff were very friendly. There were a few weddings happening at the time, but to our surprise we did not hear any noise throughout the night. We were not able to park close to check in and the parking lot was packed. This was probably due to the weddings that were occurring at the time. One important note that may matter to some. Although the bathroom was very clean, it was des... Read more
from
Submitted on 22-09-2016
My husband and I stayed at the Chicago Marriott Northwest for an extended weekend trip. It was our 23rd wedding anniversary, and we were going to visit friends and Woodfield Mall. We didn't reach the hotel until about 12:45 am on Sept. 18. The desk clerk was very pleasant, even at that hour, I wish I would have gotten her name. She came from around the counter to physically show us where the elevators were, instead of just telling us, or pointing the way. The room was clean, at first glance. ... Read more
from Arlington Heights, Illinois
Submitted on 25-09-2016
It was my second stay at this Marriott and again very satisfying. Very pleasant, welcoming (and large but intimate feeling as other reviewer said) atmosphere, kind, prompt and professional reception, clean, updated room with very comfortable bed. A good choice when you look for accommodation in Hoffman Estates. Highly recommend!
from
Submitted on 27-09-2016
Clean, great customer service and great food! Restaurant had nice menu choices...definitely have a great chef! Nice meeting rooms. Only about 20 minutes from ORD airport. Recommend staying here if you are traveling this direction!
from Indianapolis, Indiana
Submitted on 02-10-2016
I always stay in Schaumburg area , this time I decided to go about 5 miles further and stay in Hoffman Estates, my luck with Priceline landed at Marriott NW , very nice hotel, friendly staff, very clean , great bathroom renovation , very comfortable bed, I couldn't ask for anything more except I wish they have a larger TV in the room .
from Milwaukee WI
Submitted on 10-10-2016
We were here for a 2 night visit. We were in town for a sports weekend with our daughter who was playing in a softball tournament. We stay in a lot of hotels, and this one was one of the best. We had a nice room with a sofa sleeper (which was quite comfortable) a nice bathroom (love the new showers!) and a great breakfast. I really liked the location, being near THE ARBORETUM shopping area and fun restaurants. I will definitely stay here again when we are in the area. Thanks for a great sta... Read more
from Batavia, Illinois
Submitted on 11-10-2016
We really enjoyed our weekend stay! Easy to get to, beautiful hotel and room, bar with the postseason Cubs game, spacious everywhere (including pool, gym and parking). Great rates (though we stayed here for a wedding)!
from NY
Submitted on 26-10-2016
Stayed here during a recent trip and was very impressed by the friendliness and helpfulness of the staff. I arrived early before a room was ready, and the front desk checked my luggage and kept me updated so I could check in as soon as possible. They were great with directions and answering questions about the area. Andrew was especially helpful, but everyone was uniformly great. My room was very clean and the decor was modern and attractive. Location was convenient to the Sears Centre (wi... Read more
from Hong Kong, China
Submitted on 27-10-2016
+: clean, quiet, a nice bar at the lobby, check in is fast and staff is nice, a small indoor pool and gym, spacious room, small coffee machine in the room -: breakfast is expensive, even with a corporate price, the view is depressing directly on the car park, equipments are getting old and rooms are really classic definitely needs a refresh A real business oriented hotel, don't come here for holidays this is not the right place!
from Wheaton, Illinois
Submitted on 06-11-2016
We stayed at the venue for a wedding. The room was spacious,clean.quiet.and comfortable. The resturaunt was amazing. Even the soups were made on premise. Imagine chicken noodle soup with noodles that taste like dumplings. That's what I got to enjoy.Imagine a Reuben sandwich with 1000 island dressing made from scratch. Corned beef carved off a brisket. Imagine a bar where someone named Katie attends to your every whim and thanks you for being there. Imagine a front desk staff that attends to ever... Read more
from Shingletown, California, Usa
Submitted on 06-11-2016
I've stayed here twice before in the past as it's the closest hotel to the Sears Centre and I don't rent a car when I travel so I will be walking to the venue and back. It has been remodeled since my last visit, and i was very pleased with all the changes. The lobby is welcoming and has a great water feature. I might suggest, though, clearer signage for the rooms. It took me several tries to find my room as its location wasn't as intuitive as it could be. There is a restaurant and bar off the l... Read more
from De Soto, Kansas
Submitted on 16-11-2016
We stayed here for 2 nights too long. We will stay at another Hotel in the future. Our children live nearby, so we will travel many many times in the future. When I booked our stay, I requested our room be on the ground floor and with 2 double beds. I suffer from Restless Leg and my husband gets kicked many times in the night, when we share a bed away from home(he is protected in our bed at home). I also suffer from PTSD and I also do not walk very well. I always request a ground floor in c... Read more
from San Jose, California
Submitted on 26-11-2016
Great room, new bathroom, great bed and shower good size and great price. Will definitely stay here again. Apart from hotel dining options there are others close by so it's conveniently located. They have room service which we didnt use this time.
from fort myers, fl
Submitted on 28-11-2016
My wife and I stayed here for 5 nights visiting family for Thanksgiving. It was a great facility. Everything we could ask for. Comfortable king bed, clean room and wonderful, huge shower. The lobby is great with fountains etc. There is a restaurant on site & room service. Also, an indoor swimming pool! Tremendous location close to everything & major thoroughfares! Would highly recommend and would stay there again in a heartbeat!
from
Submitted on 30-11-2016
My first opportunity to stay at this location and I was very pleased all the way around. There is plenty of parking, easy access from the highway and ample locations to dine nearby, Upon check in I was greeted by a very friendly staff, and everyone I had the pleasure of meeting who worked at the hotel was exceptionally helpful. I spent time in the workout room where the equipment is in excellent shape and the room was very clean full of fresh towels, water and wipes for cleaning the gear. My roo... Read more
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