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Holiday Inn Express Chicago-Downers Grove

Chicago OHare, IL, US (ORD)

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Based on 150 reviews
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Room & Rates
Dining

Two Double Beds.

  • Two Double Beds
This room measures 225 square feet (20 square meters). Complimentary wireless Internet access keeps you connected, and the television offers premium TV channels. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. Conveniences include climate control, a safe, and complimentary newspapers. This room is Non-Smoking.

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Two Double Beds.

  • Two Double Beds
This room measures 225 square feet (20 square meters). Complimentary wireless Internet access keeps you connected, and the television offers premium TV channels. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. Conveniences include climate control, a safe, and complimentary newspapers. This room is Smoking.

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One King Bed Executive.

  • One King Bed
This room measures 225 square feet (20 square meters). Complimentary wireless Internet access keeps you connected, and the television offers premium TV channels. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. Conveniences include climate control, a safe, and complimentary newspapers. This room is Non-Smoking.

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One King Bed Leisure.

  • One King Bed
This room measures 225 square feet (20 square meters). Complimentary wireless Internet access keeps you connected, and the television offers premium TV channels. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. Conveniences include climate control, a safe, and complimentary newspapers. This room is Non-Smoking.

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Standard Room

  • One Bed
  • Two Beds
This room measures 225 square feet (20 square meters). Complimentary wireless Internet access keeps you connected, and the television offers premium TV channels. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. Conveniences include climate control, a safe, and complimentary newspapers. This room is Non-Smoking.

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1 King Bed Executive Smoking

  • One King Bed
This room measures 225 square feet (20 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. Conveniences include climate control, a safe, and complimentary newspapers. This room is Smoking.

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1 King Bed Leisure Smoking

  • One King Bed
This room measures 225 square feet (20 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. Conveniences include climate control, a safe, and complimentary newspapers. This room is Smoking.

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One King Bed Non-Smoking Roll In Shower

  • One King Bed
This room measures 225 square feet (20 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. Conveniences include climate control, a safe, and complimentary newspapers. This room is Non-Smoking.

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1 King Bed 2 Parlor Suite Nonsmoking

  • One King Bed
This room measures 275 square feet (25 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. Conveniences include climate control, a safe, and complimentary newspapers. This room is Non-Smoking.

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1 King Bed 2 Parlor Suite Smoking

  • One King Bed
This room measures 275 square feet (25 square meters). Complimentary wireless Internet access keeps you connected, and premium TV channels with pay movies are offered for your entertainment. A coffee/tea maker is supplied. Bathroom amenities include a hair dryer. Conveniences include climate control, a safe, and complimentary newspapers. This room is Smoking.

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STANDARD ROOM

KNG EXECUTIVE NONSMOKE

KNG EXECUTIVE SMOKING

KNG LEISURE NONSMOKE

KNG LEISURE SMOKING

KING MOBILITY ACCESSIBLE TUB NONSMOKING

2 DBL BEDS NONSMOKE

2 DBL BEDS SMOKING

SUITE FEATURE NONSMOKE

SUITE FEATURE SMOKING

Holiday Inn Express Chicago-Downers Grove
3031 Finley Road, Downers Grove, IL US 60515

Hotel Features.
Recreational amenities include an indoor pool and a fitness facility. This hotel has a business center and offers small meeting rooms and business services. Complimentary wireless Internet access is available in public areas. This Downers Grove property has 99 square meters of event space. The hotel serves a complimentary breakfast. Guest parking is complimentary. Tour/ticket assistance and tour assistance are available. Additional property amenities include a concierge desk, multilingual staff, and laundry facilities.

Guestrooms.
122 air-conditioned guestrooms at Holiday Inn Express Chicago-Downers Grove feature coffee/tea makers and safes. Bathrooms feature hair dryers. Wireless Internet access is complimentary. In addition to complimentary newspapers, guestrooms offer free local calls (restrictions may apply). Televisions have premium cable channels and pay movies. Rooms also include irons/ironing boards. Guests may request wake-up calls.

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Notifications and Fees:

  • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.

 

 

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 150 reviews
from Las Vegas, Nevada
Submitted on 04-04-2016
The room was fine, older establishment, reasonable rate. AM breakfast included, but was relatively limited. The best part of the stay was the staff. Everyone that we came in contact with, from the front desk to the lady in the breakfast area were excellent. They went out of their way to make us welcome. Made up for the fact that the establishment was older.
from Piasa, Illinois
Submitted on 07-04-2016
The staff Is amazing. Andrea one of the front desk supervisors is amazing. She always takes great care of us when we visit. Jodi and Paul are amazing too. ALL the staff is very friendly. We will definitely be back and would recommend this hotel to our friends.
from
Submitted on 19-04-2016
I have been very happy with this location the two times I've stayed here. The rooms are clean, staff at all levels are very nice and helpful, it is conveniently located near many restaurants and shopping, and the beds are comfortable. I only had a couple of small things I noticed that could be improved, two related to maintenance and another to breakfast service. Room maintenance: The windows could use a good scrubbing and the shower hardware in some of the rooms is a bit wonky (worn out and nee... Read more
from Muscatine, Iowa
Submitted on 23-04-2016
The rooms were clean and the staff was great, but at Holiday Inn Express they always are. Jodi and Kat working at the front desk were amazing. They gave us an awesome restaurant recommendation and their customer service skills were amazing. Next time I come to the Chicago area, I will definitely consider this hotel.
from Salem, Illinois
Submitted on 23-05-2016
Can't say enough about Kat at the front desk.. went above and beyond to make sure that everything we had planned for our family reunion/93rd birthday celebration went off smoothly.. obviously more than a just a job for her.. she was amazing.... stayed late to make sure we had everything we needed.. Would highly recommend this hotel to anyone seeking clean,comfortable, affordable lodging with a service staff that makes you feel welcome ad wanted!
from Murfreesboro, Tennessee
Submitted on 24-05-2016
I booked a room for two nights for $119, but upon checking out discovered the 2nd night was $159. I strongly suggest checking at check in on the room rate if it's more than one night. The rooms have no microwaves or refrigerators, and we always travel with items that need refrigeration. Otherwise, the room was okay.
from Oklahoma City, Oklahoma
Submitted on 01-06-2016
Please to customers from front desk employees even holiday time and memorial day weekend room are all full they try their best to please to customers friendly room services and breakfast staff. Manger was very friendly and upgraded room for me platinum member
from Peoria, IL
Submitted on 03-06-2016
Paul Cantrelle, General Manager of the hotel, recognized us as Gold Elite IHG Rewards Club members and checked us in - - he was very friendly and outgoing. He upgraded us to a two-room suite. Our suite consisted of a living room with large desk and wheeled office chair, wet bar with sink, microwave, small refrigerator and Keurig coffee maker. There was a pull-out couch, coffee table, entertainment center with three drawers for clothes, and a large flat-screen TV with many channels and excelle... Read more
from
Submitted on 27-06-2016
My fiance and I stayed at this location a few months ago when in town to visit his parents and were thrilled by the excellent service provided by Kat at the front desk. This trip was just as exceptional! Jodi, at the desk, is a gem! So sweet and the perfect representative of customer service! I can't say enough good things about her! And remember Kat, who took such good care of us on our last trip, she's still there and even remembered us walking in! This Holiday Inn Express really knows how t... Read more
from
Submitted on 28-06-2016
I was greeted by a Front desk clerk as soon as I walked through the door. She was very friendly and helpful. Made sure I knew about the amenities the hotel provided and also the breakfast time. I had a Jacuzzi suite and found my room to be very clean. A/C worked well and wasn't too loud. Shower was walk in and bathroom was well lighted. I would stay at this property again.
from Naples, Florida
Submitted on 29-06-2016
A good place to stay. The evening manager, Jodie, was so welcoming. Our luggage was held hostage at Ohare, due to a ground shutdown at American. Upon hearing this, she offered us toothbrushes, paste, and an assortment of necessities, we took the toothbrushes. She recognized us the next evening (and every evening) and asked if we'd gotten things sorted out, and if we were having a nice time. Always was the offer of " is there anything else I can do?" Made us feel at home The rooms are very c... Read more
from Naples, Florida
Submitted on 29-06-2016
When we travel to the Chicago area ( our former home) we look for a place to stay thatis centrally located and convenient, aswellas clean quiet and comfortable. We found that the Holiday Inn Express in Downers Grove met all these requirements and more. Their staff was friendly and helpful, especially their night manager Jodie. It is an older property, lacking some of the glitz of newer hotels, but it is well maintained comfortable and clean. The few minor maintenance issues we pointed out were ... Read more
from League City, Texas
Submitted on 03-07-2016
Although this property has a convenient location just off I-355, it looks & feels "tired" compared to the current Holiday Inn Express standard elsewhere. It could use a major spruce up! The chain's signature cinnamon rolls were missing all 3 mornings of our stay and management's explanation was "fuzzy" as to the cause. We stayed the next 3 nights in another Holiday Inn Express in another state and there was no issue with the rolls. We also had some issues with prompt room cleaning that was e... Read more
from Detroit
Submitted on 25-07-2016
First off I have to say that Paul, the general manager and Jody, the front desk clerk were outstanding. We ended up in a suite with a living area with tv and wet bar and a separate bedroom with an additional tv. Despite having a great room, there were problems; the sink and tub were very slow to drain and the faucet in the sink was loose and moved when you tried to use it. There was storm that came through late in the evening and the tv signal was lost. The next day the engineer fixed the draina... Read more
from Minneapolis, Minnesota
Submitted on 26-07-2016
Stayed here a few times before when on business trips, The room was very Clean and the staff was very Friendly. Jody from the fronk desk is Outstanding. She goes above and beyond to please guest and always seems pleased to help. One down side was my room was not cleaned the following day during my 2 day stay. I did not make a fuss because the hotel was packed however i did mention it to A housekeeper who arrived and cleaned my room the second day I was there named Rosie. She was very sweet and ... Read more
from Chicago, Illinois
Submitted on 26-07-2016
I arrived in town last minute for a Anniversary Party. Front desk staff was friendly. Greeted by Jodi and also checked in by her. I was highly impressed with a few staff members and I always remember names. Diana in the kitchen was nice and friendly and very helpful with the Pancakes. A couple of housekeepers were really nice and welcoming, I remember a Joyce and a Rosie. One was one the first floor and very friendly as I walked past. The other was on my floor (the second floor) and was also ver... Read more
from springfield IL.
Submitted on 30-07-2016
i was on this hotel couple of years ago and I'm really amuse of this place big time change. this hotel now is very clean they have a very good breakfast clean dinning room and the server was great ( Dianne ) very polite and entertaining . housekeeping was great too, we call in FD we need extra blanket not even 5 minutes they delivered it. great return visit for us. from now on we will stay on this hotel evrytime will be in chicago..
from JustThankful
Submitted on 01-08-2016
We stayed here two nights to be close to our son's baseball tournament. Our suite was just across from the elevator and ice machine, but you would never know. We didn't hear any noise! The walls must be very thick b/c it was very quiet in our room. The hotel is in a great location: close (driving) to 2 shopping malls, big box store and restaurants. And, I cannot stress enough how fantastic Jodie, the night manager was! Upon arriving, when she noticed we had 2 kids, she immediately said that... Read more
from Fort Lauderdale, Florida
Submitted on 09-08-2016
We stayed here for two nights, two families with kids. Location is very convenient, close to restaurants and mall, breakfast is pretty good. I think one side is renovated and other is not, we were in the older side for first night, AC was very old and bathroom door didn't lock, we requested to change, which they did, second room was on the other side and much better with newer AC unit and cleaner carpet. Overall a pleasant place, could use some renovation. Staff was generally cooperative and fri... Read more
from Jacksonville, Florida
Submitted on 15-08-2016
I am rating this hotel a 5 just because the people that work here are the best. We stayed here at the end of March 2016. My son had an interview @ Midwestern University for post Grad School. The hotel itself needs renovation, its outdated but the employees made our stay so worth while because we were welcomed with a great smile. JODY who checked us in was so helpful and made us feel at home.She personalized EVERYTHING for us and went ABOVE AND BEYOND. From personally writing us a welcome lette... Read more
from Abington, PA
Submitted on 20-08-2016
The price was right and we've stayed in HIE before. Tried the 2 room suite. Very spacious, but dark. The lights over the "bar" area were out. Staff responded quickly to replace bulbs but that didn't work. They were going to see about a breaker switch but never reported back the issue. The pullout couch mattress was stained and had a hole in it. It was clean, I will give them that. Food was typical HIE. I would recommend that they splurge on a few updates but all-in-all, price makes it worth the ... Read more
from Buckley, Washington
Submitted on 15-09-2016
We arrived late in the evening which is not always the best but with notice the hotel was prepared for us which was great. I had just hoped the gentleman at the desk could spare a minute from his phone call at midnight to check us into our rooms. The first night was ok expected for the worn out bed. In the morning I found dirty towels to use after my shower and what looked to be a blood stain shower curtain. Trying to let this go I decided not to say anything since I work was covering the bi... Read more
from Indianapolis, Indiana
Submitted on 18-09-2016
I stayed at this hotel on September 17. My business partner and I were joking about how old and dirty this property looked. The staff is nice and breakfast good. The room and hallways and doors are dirty and in poor condition. We were joking about the room so I decided to see what TripAdvisor had to say about it. The first review I read aloud must have been shockingly the same room I am in right now. The review was one day prior to my stay. The reviewer mentioned the uncomfortable bed. Y... Read more
from DePere, WI
Submitted on 25-09-2016
Check in OK, Room was clean. Very limited TV channels, bathroom clean but the drain covers were broke off in both the tub and sink. The beds are WAAAAYYYY too soft, can't dig your elbow in to turn yourself over. Had a women's soccer team from Eastern Michigan move in around us, that wouldn't settle down when they 1st arrived, had to call the desk to have them take csre of that. Glad I only paid $67 for this crap.
from san francisco
Submitted on 10-11-2016
Large lobby and sitting area in the lobby. But, the entire hotel needs updating and made brighter as most HIX brands are. Clean rooms. TV location is strange; Its on the same wall as the sofa; so, can't directly face it.
from La Grange, Illinois
Submitted on 28-11-2016
I think Monica could use a refresher course in hospitality. No smile when she came to the desk. I got my keys, went up to my room only to find my keys didn't work. I come back down, look for Monica. She doesn't even get up from the back room desk. I tell her my keys don't work, and she puts her head down. Like it's my fault the keys didn't work? She gets up and not a sorry about that or a smile. However, she did give me a card to call the front desk so I don't have to come down again in ... Read more
from
Submitted on 01-12-2016
We called late to find a reservation at this hotel. Monica, the front desk clerk, answered the phone and said she does have a room for 3 adults. I asked if the beds were queen beds and she said yes. Then we arrived and they only either had two double beds or a king bed with a pullout. So we took the king and pullout. When we arrived to the the room, it was disgusting! The toilet was moldy and plugged with toilet paper. So we then pulled out the pullout bed and it had used disgusting sheets roll... Read more
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