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W Chicago City Center

Chicago All Airports, IL, US (CHI)

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Based on 2188 reviews
The W Chicago City Center provides the impeccable service.
Room & Rates
Wonderful King - W Chicago City Center - 1

Wonderful King

Perfect for a couple or business traveler hitting Chicago, our Wonderful Room has a king size bed and an oversized work desk. 
  • Desk Area
  • In-Room Mini Bar
  • Complimentary Gourmet Coffee
  • Cable Television With Premium Channels
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Spectacular Double - W Chicago City Center - 2

Spectacular Double

Stretch out in our Spectacular Room, perfect for those who want a little more W. Sink into the signature comfort of a W king-sized bed or two double beds, each with a pillowtop mattress, crisp 350-thread-count sheets, goose-down comforter and pillows:
  • 338 Square Foot
  • Desk Area
  • In-Room Mini Bar
  • Complimentary Gourmet Coffee
  • Cable Television With Premium Channels
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Spectacular King - W Chicago City Center - 3

Spectacular King

Stretch out in our Spectacular Room, perfect for those who want a little more W. Sink into the signature comfort of a W king-sized bed or two double beds, each with a pillowtop mattress, crisp 350-thread-count sheets, goose-down comforter and pillows:
  • 338 Square Foot
  • Desk Area
  • In-Room Mini Bar
  • Complimentary Gourmet Coffee
  • Cable Television With Premium Channels
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Wonderful Queen - W Chicago City Center - 4

Wonderful Queen

Perfect for a couple or business traveler hitting Chicago, our Wonderful Room has a queen size bed and an oversized work desk. 
  • Desk Area
  • In-Room Mini Bar
  • Complimentary Gourmet Coffee
  • Cable Television With Premium Channels
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Fabulous Double - W Chicago City Center - 5

Fabulous Double

Fancy a flirt with fabulous? Escape in a Fabulous Chicago Hotel Room where there's space to sprawl, license to lounge and dimensions to dream. Sink into the signature comfort of a W two double beds, each with a pillowtop mattress, crisp 350-thread-count sheets, goose-down comforter and pillows:
  • 400 Square Foot
  • Chaise Lounge
  • Desk Area
  • In-Room Mini Bar
  • Complimentary Gourmet Coffee
  • Bliss Spa Sinkside Six Pack
  • W Terry Robe
  • Cable Television With Premium Channels
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Fabulous King - W Chicago City Center - 6

Fabulous King

Fancy a flirt with fabulous? Escape in a Fabulous Chicago Hotel Room where there's space to sprawl, license to lounge and dimensions to dream. Sink into the signature comfort of a W king-sized bed, with a pillowtop mattress, crisp 350-thread-count sheets, goose-down comforter and pillows:
  • 400 Square Foot
  • Chaise Lounge
  • Desk Area
  • In-Room Mini Bar
  • Complimentary Gourmet Coffee
  • Bliss Spa Sinkside Six Pack
  • W Terry Robe
  • Cable Television With Premium Channels
Hide room details
W Chicago City Center
172 West Adams At Lasalle, Chicago, IL US 60603 3604
AMENITIES:
  • 24 Hour Room Service
  • 24 Hour Security
  • 24-Hour Front Desk
  • AAA Approved
  • Adjoining Rooms
  • Business Center (+)
  • Business Services
  • Concierge Desk
  • Conference Rooms
  • Eco-Friendly
  • Elevator / Lift
  • Fine Dining
  • Fitness Facility
  • Full Breakfast
  • Great for Kids
  • Great for Nightlife
  • Ice Machine
  • Kids Stay Free (Based on Age)
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Luggage Storage
  • Non-Smoking Property
  • On-Site Check In
  • Parking (Fee)
  • Pet-Friendly
  • Restaurant
  • Room Service (+)
  • Secured Parking
  • Shopping
  • Train Access
  • Valet Parking (+)
  • Wake-Up Service
  • Walk to Nightlife
  • Wheelchair Access Elevator
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2188 reviews
from Chennai (Madras), India
Submitted on 17-05-2016
We were pleased to stay at W City Centre for 4 days in July 2015, as part of our celebration for our 10th wedding anniversary. The suite was immaculate, and the staff went above and beyond whenever we needed help. From the pleasant greeting on arrival to the warm smile farewell, we felt like we were the raison d'etre for the place. We were especially pleased with the exquisite service and cuisine in the restaurant, where we had our anniversary dinner.
from Allentown, Pennsylvania
Submitted on 18-05-2016
Stayed her for 2 nights while attending a business meeting. The architecture is beautiful - yet the sleeping rooms are updates with the modern flare that all W hotels are known for. Was welcomed immediately by the friendly staff and "upgraded" to a larger room with 2 beds - no view but it was a comfortable room. I appreciated that they are one of the few hotels I've stayed at recently that honored their "staying green" pledge. They asked if I wanted to forgo forgo automatic housekeeping and ... Read more
from Toronto, Canada
Submitted on 20-05-2016
We got this hotel on priceline for a last minute trip for a great price & were very happy with everything. The rooms were small but I'm convinced hotels have "travel site rooms". It was nice that they had coffee in the morning & water with fruit all day available. Everything was very nice & exactly what I expected - not giving a 5 star rating because it's not a 5-star hotel. Location was easy to get to from the subway & a short walk to the lakefront.
from Monroe, Washington
Submitted on 24-05-2016
My wife booked the room so I know that she didn't pay the "rack rate" but my son and I both agreed that our standard room at the W Chicago - City Center Hotel was the arguably the best standard room we have ever had! The staff were gracious and the location was convenient for us as we used the "L" as our only transportation while visiting Chicago to attend baseball games at both U.S. Cellular Field (White Sox) and iconic Wrigley Field (Cubs) for baseball games.
from WINTER PARK
Submitted on 25-05-2016
Beautiful historic building with modern decor. We were upgraded to a premium room as I'm an SPG Gold member. The hotel seemed short staffed, as the main lobby had empty glasses and plates lying around. The business center printer was not working. Staff was more aloof than most other Starwood properties.
from Michigan
Submitted on 29-05-2016
Stayed for a friends weekend getaway and we were very happy with the W. We enjoyed the living room lounge for drinks and appetizers. Also had an awesome breakfast at their IPO Restaurant including delicious fresh fruit, omelettes and bacon...yum. The modern rooms were very nice and all staff friendly and accommodating. One friend had to extend her stay because she became ill and they sent her chicken soup to her room! There were ample parking garages nearby (got a great rate with Spot Hero) a... Read more
from Ottawa, Canada
Submitted on 31-05-2016
This hotel is well located, walking distance to everything within the City. Clean, welcoming and quiet. Nicely decorated but not too much. Concierge was helpful with directions to start our adventure and the return home. You can easily take the Chicago train service (orange line) from Midway airport for a minimal fee compared to taking a taxi.
from Boston, Massachusetts
Submitted on 02-06-2016
We checked in early, was placed on the SPG floor due to my membership, and we received two complementary drink tickets at the bar. The staff were friendly, and the flavored water at check-in was great. The lobby is very trendy, and when we checked into our room we weren't disappointed. The room was large, as was the bathroom. I really had no complaints, especially because the hotel was centrally located near Michigan Ave (10 min walk) and the staff were so helpful. I would recommend to others.
from San Francisco
Submitted on 05-06-2016
The hotel is located in the Chicago Loop area which is great for business and less so for a vacation visit. A preferred location will be just north of the river. The hotel is an older hotel which was redone a bit for the W brand. It is nice enough and close to the museum of art. The service is great and they have a great bar. Pick a room which is high up as you can pay for as you can clearly the "L" on lower floors. The bathroom is way too small with no shelves or hooks for towels and personal t... Read more
from San Antonio, Texas
Submitted on 15-06-2016
The W in Chicago City Center was a fun experience, and the hotel was very nice. We usually stay at more refined, traditional hotels, so this was a unique experience. The front desk staff were very polished and professional, and we enjoyed the infused water at check-in. The entire hotel is draped in dark, subdued tones & even cool holographic wallpaper which transports you to a very chic, night clubby mindset. It makes you feel revived and ready to have fun! The rooms are plush with a modern vibe... Read more
from Toronto, Canada
Submitted on 16-06-2016
Really enjoyed staying at the W. Very cool decor - typical W Hotel. Great location, very clean rooms and cool hotel bar. The only thing was parking was very expensive - about $70/night. Rooms that are on the west end of the building may also find the noise from the El to be disturbing.
from Amarillo, Texas
Submitted on 18-06-2016
Stayed here for a conference in June. Great modern rooms with all the extras. Very well stocked fridge (cokes, beer, Liquor) along with numerous snacks above the desk area. Even a full bottle of wine and wine glasses. The bar was great with a good selection of beer and wine with a great staff. I would recommend it when in Chicago if the price range is for you.
from
Submitted on 20-06-2016
Stayed here over Mothers day wknd. Since it was the wknd downtown was deserted. However, its a great location and a quick walk to Michigan ave. The room was a decent size for Chicago. Clean & comfortable. Would stay here again
from Boston, Massachusetts
Submitted on 21-06-2016
I have read many reviews here complaining about the room size, particularly the bathroom size. Obviously, there are different room types and sizes in this hotel. I traveled with my family last weekend and I booked a room with decent size on the 17th floor. Surprisingly to me, the bath room is huge by any standard. The room is in good quality and size as well that it can accommodate 4 people. The location is amazing as you can walk to most of the attractions in Chicago including Art Institute, La... Read more
from New York City, New York
Submitted on 26-06-2016
As others have said, my room and bathroom were very small. The bathroom sink was tiny--don't lean down to wash your fee or you will bump into the faucet. Evidently one needs to upgrade to get a larger room. The building itself is ancient--expect old floors, walls, toilets etc. that the W has tried to put boutique/modern touches on. The TVs are wall mounted to save space so you'll need to lay in bed to see it. The street-facing rooms can be noisy due to the L. The courtyard-facing rooms mean you ... Read more
from Hendersonville, Tennessee
Submitted on 26-06-2016
Good location, but tiny room and bathroom, smaller than Manhattan. Starwood Gold member and asked for a room with a normal sized bathroom at checkin. Was told by the desk clerk "the computer does not tell me the size of the bathroom, have a nice night". I would not recommend this property unless you are able to confirm a larger room when you book. Aldo had to ask housekeeping to put clean linens on the bed because they didn't appear to have been changed from the last guest.
from Austin, Texas
Submitted on 29-06-2016
For 2 nights I spent over $1,000 for a tiny standard king size room. The bed was not very comfortable and the toilet would run on it's own in the night. There were a few amenities that made the stay an ok experience - the Bluetooth speaker and the noise maker to drown out the city noises at night. The staff was very friendly and tried to fix the toilet but apparently it couldn't be fixed and I didn't complain (so that part was my fault for not switching rooms). Two weeks later I stayed in an... Read more
from Parker, Colorado
Submitted on 29-06-2016
Wife and I stayed here for 4 nights in June, 2016 while attending the biggest free blues festival in the World. Very easy walk to beautiful Grant Park where the festival was held for 3 days. Also, good central location in the heart of downtown. Took advantage of the offer to upgrade to a larger room for only another $30/night, which was well worth it as it was a relatively spacious room. Do not expect any views, however, as you are surrounded by skyscrapers on all sides. Only problem was af... Read more
from Chicago, Illinois
Submitted on 30-06-2016
First of all, the hotel is not even that nice. The W that is on Lake Shore Drive that I stayed at last year is a night and day difference. Second, I won a gift certificate at a benefit for a 2 night stay- including a breakfast and 2 nights of valet parking. Like any hotel you check-in to, they need to store a credit card on file for any accidentals (which we had none). Turns out they charged everything for that weekend on my credit card (even after I gave them my gift card and during check-out ... Read more
from Washington DC, District of Columbia
Submitted on 02-07-2016
Overall, this is a good hotel. And given the location, actually decently priced. This is in a great spot for anything in the loop. In general, the hotel feels a little dated. A downside of the W brand is that the hotels age quickly, and this one feels like it could use a sprucing up. It's not actually that old, but the decor used ages quickly. With regard to the rooms, I really liked mine. I thought it was very comfortable and spacious (although I had one of the larger rooms).
from Kansas City, Kansas
Submitted on 06-07-2016
We booked 2 rooms between 5 people in our family for 4 nights. The beds were comfortable and the room was small but sufficient for 2 people. The bathrooms were small as well but clean and maintained everyday of our stay. The coffee in the morning was good, but I wished they kept some breakfast. There is a McD, dunkin donuts and a subway around the corner though.
from St Louis
Submitted on 08-07-2016
We were placed in the "wonderful room." It would be perfect for one person BUT NOT TWO. The bathroom was super small and had to request a fridge multiple times. Staff were friendly. The hotel is located in an awesome location and you can access public transportation easily.
from San Francisco, California
Submitted on 09-07-2016
Recently visited Chicago and we stayed at W - City Center (W Adams St). We arrived at 9 pm and was greeted by the hotel staff who assisted us with our luggages. The lobby has the usual W flare (hip, trendy). We selected the Spectacular Room, after staying in the same room type at W Taipei. Upon arriving at our room, we were disappointed by the room; certainly did not give us that "spectacular" room feel. It feels dated. We saw two rooms and they were both the same. The paint on the bathroom w... Read more
from
Submitted on 09-07-2016
We had a girls trip to Chicago and after a long day and walk for wine, Adam R provided great service, topped by a plate of cheese, fruit, crackers and mixed nuts... to accompany the wine we walked a mile to buy!
from Boston
Submitted on 10-07-2016
Recently stayed at the W for work and was upgraded from a fantastic room to a spectacular room which was large and spacious. I was also provided with an Orange and a Smart Water which I really appreciated. The staff was very friendly and the energy in the hotel was excellent. A bunch of us sat in the lounge later in the evening and found the space very comfortable and inviting. The location of the hotel was super convenient to a lot of places in downtown Chicago as well.
from
Submitted on 10-07-2016
I visited in June for a few days and was very impressed with the W in Chicago City Center. Great room, great service and the food was excellent. Very convenient to downtown and a $50 cab ride from the airport. Overall I was really happy with my stay and will definitely be back
from New York City, New York
Submitted on 13-07-2016
Our trip to Chicago was for a wedding of a friend's daughter Because we found the hotel where the wedding ceremony took place was expensive. So we looked for a less expensive hotel close to the that hotel. We made reservations thru Expedia for two nights a room with double bed. However we end up paying more than expected. Worst of all when we up to our room we found out that the room has only one king bed. I went down to the reception and explained the mistake. Receptionist even without botherin... Read more
from New York City, New York
Submitted on 15-07-2016
The W City Center once again doesn't dissapoint. I recently completed a two night stay at this super conveniently located hotel in the center of the Loop in Chicago. Check-in was speedy and Grace made sure any questions I had about the hotel and area were answered. I was given a Mega Room (425 sq feet) which came with all the usual amenities, Bliss toiletries and free Smart Water. If you're looking for great views, the hotel is sort of landlocked, and even on the upper floors the views are n... Read more
from Calgary, Alberta
Submitted on 15-07-2016
I loved the rooms at the hotel and the attention to detail. They answered all our enquirers very fast and deat with issues quickly, I appreciated the conceierge. Eden was very helpful and emailed us ahead of time to assign with the trip and various bookings. The only reason why I did not give 5 stars is because they don't have a pool / hot tub.
from
Submitted on 17-07-2016
This was a nice hotel and conveniently located to our wedding reception at the Rookery. The service was nice, check-in was easy. Our Wonderful King was a bit on the small size, but super comfortable beds! The BEST part of the hotel was Eden the fantastic concierge! She emailed me prior to our stay, secured us CAF Architecture tour tickets and even switched our scheduled time 3 times. Excellent restaurant recommendations too! Best concierge I have ever worked with. Thank you W, she is fant... Read more
from Dallas, Texas
Submitted on 17-07-2016
Eden was extremely welcoming at the Concierge desk. This was our first time to Chicago and she gave us great tips on where to go and the best tours to go on. Each morning it was so pleasant to see her smiling face greeting us and calling us by name! We will miss Eden! The housekeeping staff was wonderful and the hotel is extremely beautiful and well maintained. The location is exceptional and always as a tradition when we travel we always choose the "W" properties. W City Center is an exception... Read more
from Glaziers Bay, Australia
Submitted on 17-07-2016
Stayed for 3 night and really enjoyed the hotel. The standard room are small but for one person it was fine. Very clean and a super comfortable bed. Beautiful foyer, checkin was easy and they have a nice cocktail lounge. I didn't eat any food there so won't comment., but in my last night got a suite on the 18th floor which was huge. I would stay again here, no problem.
from Franklin, Tennessee
Submitted on 20-07-2016
They had amazing customer service. I left my kindle in my room and called, expecting for it not to be found. They found it and called me back within minutes. The staff is really friendly, efficient, and just helpful. Great experience. Omar Pereda in particular was RIDICULOUSLY helpful! :)
from Michigan
Submitted on 21-07-2016
The hotel was very nice and the location was wonderful. Within a block of a L train station on the downtown loop and only a few blocks from Union Station. My only complaints would be the pillows were a little too soft for our taste and the shower curtain tended to billow inward and allow water on the floor. The staff was very friendly and helpful. In particular the concierge Eden.
from Detroit, Michigan
Submitted on 23-07-2016
Friendly and easy check in. Housekeeping good. Easy check out. Small bathroom and difficult to actually use. They have a fitness center but ran outside. The lobby is really a party bar central...all good but know what you are signing up for.
from Appleton, Wisconsin
Submitted on 25-07-2016
We were in town for a wedding & this was the hotel that was selected. It is located within walking distance of many restaurants & the financial center. Our room was small, but others in our group had received upgrades to much larger rooms. For one night it was ok, but for an extended stay the room would not have worked. The room was clean & the staff was helpful & friendly. The vanity in the bathroom was barely large enough to hold anything.
from Batavia, Illinois
Submitted on 25-07-2016
This past weekend, friends and I stayed two nights in The W. We had a great stay and were very comfortable. The bar on the first floor has some good food and a decent selection of drinks. There is no free Wifi like most hotels, unless you're in the lobby. Otherwise I believe it was $15 a night. The location of the hotel is very nice too. Only a few blocks away from the Ogilvie Transportation Center and near other train stops as well. There are several restaurants located within walking d... Read more
from Rocky River, Ohio
Submitted on 25-07-2016
Arrived about 12:35am to a dimly lit entrance. Lobby bar obscures any view of check in. So, after navigating a poorly lit bar I finally found check in at the far back end of the lobby. Desk clerk was polite and professional but not engaging. Found my way to my room. Corridors are rather narrow indicative of the old building and looked quite shop worn. Room was modern I'm design but not terribly functional. Stainless bathroom sink left no room on granite countertop for personal care items. Toilet... Read more
from Columbus, Ohio, United States
Submitted on 27-07-2016
This is a good spot for a couple to spend a weekend in the city. The location is perfect for walking to several must-sees in Chicago. The lobby has somewhat of a club feel at night and offers several spots for seating, which helps to offset the tiny space in the rooms. Contemporary cabinets give the sleeping quarters a sleek look. Filled with overpriced snacks, the furniture gives travelers little space for their belongings in the "standard" sized room. (But the Walgreen's nearby can cheapl... Read more
from London, United Kingdom
Submitted on 28-07-2016
I think for the overall money, just not worth the value to stay here. Pros- -Soft fluffy towels -Security guy was friendly and helped unlock my wallet when safe wouldn't work. Cons- -Their tag line is whatever/wherever -except the most basic item of gym socks. Where the lady told me to go to Walgreens and buy a pair. Seriously? -Bed was hard as a rock, not heavenly at all. -AC was awful, woke up sweating both nights -view of inside of bldg, less than inspiring, -Gym is cramped in little sw... Read more
from Ottawa, Canada
Submitted on 02-08-2016
A good hotel away from the madness of Michigan Avenue, a few blocks away from the Willis Tower, Art Institute of Chicago, etc. Our room was very spacious (believe it was a SPG upgrade). The lobby is dimly lit and seems cluttered, especially during Happy Hour when it's challenging to navigate thru all the folks. Coffee. tea, water and fruit was available in the lobby on a daily basis, but you could also ask for a small coffee maker in your room. If you chose to have the coffee maker in the room, ... Read more
from
Submitted on 02-08-2016
Not really big on long reviews, so I'll keep this short! -The look and feel of the hotel is AMAZING. Love the light disco/dim ambiance coupled with the fairly modern background music -Rooms were super clean, down the grout between shower tiles. -EDEN AND HILARY! Best concierge I've seen so far, and love that Hilary was conversational during her shift at the bar. Also props to Eden for hooking up the Sears Tower tickets + sweet flowery crown for Lollapalooza. -Everyone all around was on point... Read more
from
Submitted on 02-08-2016
A lovely hotel beautifully presented and in a great very convenient location. We could stroll down the street to the elevated railway, catch a bus almost literally at the door or walk down to the river and grab a water taxi for a river cruise down to the lakefront. Lovely staff who are very friendly and helpful. Worth the visit.
from Kansas City, Kansas
Submitted on 03-08-2016
I stay at SPG hotels almost weekly and this one is not at the level of the others. The rooms are musty and dark and dated. The bathrooms, although the shower pressure is great, are small and old and there wasn't even a fan in the bathroom... the staff doesn't hold the door when you enter so you may fumble your way in with your luggage.
from
Submitted on 03-08-2016
Staff was great, very helpful and courteous. The room was nice, but the bathroom was very small. I was offered an upgrade at check in, but opted out. The hotels location is close to State Street which offers great shopping and also right around the corner from the Sky Tower. Overall a great stay.
from Toronto, Canada
Submitted on 06-08-2016
I expect so much more from a W hotel. We had a very disappointing stay at this hotel. The only saving grace is that the room was very clean and comfortable. But that's the only positive attribute. Customer service is subpar. The entire hotel is scented so for someone like me with severe scent sensitivity it was a stay from hell. Always double check your bill - we had two charges on ours that we did not purchase.
from
Submitted on 08-08-2016
It was my first time in Chicago and I loved everything about my stay. The hotel staff was very accommodating and helpful. They went out of their way to make reservations for us, book tickets for the boat tour, and give us overall recommendations to hot spots in the city. Everyone was always pleasant and friendly, and the hotel restaurant, bar and entrance are a great ambience. Although we had a minor incident with our shower, it was fixed immediately and they gave us a complimentary meal at the ... Read more
from Fort Lauderdale, Florida
Submitted on 09-08-2016
I've stayed at many hotels but this is the first time I have been so disappointed in over 20 years of trips. They charged me over $1100 in deposits for 2 nights in a room that was $189 a night! And then they didn't deliver my bill under the door or by email until I called to complain about the overcharge errors in billing on my bank account 3 days later and the reservation manager tried to tell me that my bank would hold the addition $700 for 5-7 days as they tried to blame it on my bank. They w... Read more
from Washington DC, District of Columbia
Submitted on 09-08-2016
I'm a big fan of the W and try to stay at their properties whenever possible, so it's with a heavy heart to report that the W Chicago City Center is in need of a physical overhaul. The staff is amazing - super friendly and helpful - so no fault of their own. But physically, the hotel looks tired, smells kind of like stinky sneakers (especially the hotel rooms) and needs some new paint, softer sheets and, in general, some love from corporate. Pros: staff (incredibly helpful and outgoing). Con... Read more
from London
Submitted on 11-08-2016
The hotel is well located, within walking distance of several landmarks. Staff was accomodating with early check in. Rooms were clean and spacious. Many dining options close by. Only drawback was having to pay for wifi. Overall a pleasant stay in the heart of buzzing Chicago.
from New Bremen, Oh
Submitted on 13-08-2016
I stayed at the W Chicago-City Center for a business conference. The room was nice (a bit modern), the concierge staff were fantastic (Eden & Pierre) and I was impressed by the elevator security (not that I felt unsafe at any time). I simply appreciated the security key card system on the elevator. The meeting room was well-suited for our event. The open space decor and beautiful interior (on the meeting room floor) was beautiful. While W Chicago-City Center is close to Sears Tower, Giordano'... Read more
from
Submitted on 14-08-2016
I am a true W fan. In fact if I decided to spend money on a hotel, I would consider W first. However, this time I had an poor experience. We waited 5 hours to be checked in.(This is OK, I know that there is a guaranteed check in time). However after checking in, we have been placed a 200ft room which is so small, definitely not in W standards. Guest rooms of W generally "WOW"s you, this did not. The room that we have been given was definitely was not the one we booked. After I called down to a... Read more
from Minnesota
Submitted on 15-08-2016
I recently visited the W Chicago - City Center hotel for business, but I also brought my children (including an infant). I was worried about bringing my young kids to such a modern hotel. I love the W hotels, but have never brought my children. I was reassured that everyone at the hotel was welcomed! The room was spacious compared to the Hilton Palmer (which I used to stay at). I prefer the W's service, room, and location. A special thanks to Fatima for making sure my check-in went smooth,... Read more
from
Submitted on 15-08-2016
All my requests were met in minutes of asking.I was impressed with the service.Staff was amazzzzing! other hotels should train from this hotel staff. From extra pillows, extra robes coffee maker all the way to supplying all guests with umbrellas on the rainy day. Even surprised us with a brownie cake beautifully arranged with fruit and warm sauces and our names on it to our room.But most impressive things were Eden the concierge was able to get us a reservation at Volare restaurant that was comp... Read more
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