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The Ritz-Carlton, Chicago

Chicago All Airports, IL, US (CHI)

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Based on 1899 reviews
Room & Rates
Lake View Room w/ Two Double Beds

Lake View Room w/ Two Double Beds

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Lake View Room w/ One King Bed

Lake View Room w/ One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Lakeside One-Bedroom Suite

Deluxe Lakeside One-Bedroom Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
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Michigan Avenue Executive Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Michigan Avenue Executive Suite

1 king bed
Layout - Bedroom and living room
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - 2 bathrooms, bathrobes, slippers, and designer toiletries
Practical - Sofa bed, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
City View Room w/ Two Double Beds

City View Room w/ Two Double Beds

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
City View Room w/ One King Bed

City View Room w/ One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Michigan Avenue Suite w/ One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Lake View Room w/ Two Twin Beds

2 twin beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Grand Executive Suite w/ One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details
Lake View ADA Mobility Room with king

Lake View ADA Mobility Room with king

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Deluxe Lakeside ADA Mobility Suite

Deluxe Lakeside ADA Mobility Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Deluxe Michigan Avenue Exect. ADA Suite

1 king bed
Layout - Bedroom and living room
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - 2 bathrooms, bathrobes, slippers, and designer toiletries
Practical - Sofa bed, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
City View ADA Room two double beds

City View ADA Room two double beds

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
City View ADA Mobility Room 2 double bed

City View ADA Mobility Room 2 double bed

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
City View ADA Room with king bed

City View ADA Room with king bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
City View ADA Mobility Room with king be

City View ADA Mobility Room with king be

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Deluxe One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Single Room

2 twin beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Deluxe Lakeside One Bedroom Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Suite, One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Grand Executive Suite with one king bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Deluxe Lakeside ADA Mobility Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

0B

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Lake View ADA Mobility Room with king bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Michigan Avenue Executive Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

One Bedroom Suite, Lakeside

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Deluxe Michigan Avenue Executive Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Deluxe Michigan Avenue Executive ADA Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

City View ADA Mobility Room two double beds

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Room, 1 King Bed, Lake View

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Executive Suite (Michigan Avenue)

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Room, 2 Double Beds, Lake View

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Executive Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Executive Suite (ADA.)

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Executive Suite, 2 Double Beds

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Executive Suite, 1 King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details
Room, City View

Room, City View

1 king bed
380-sq-foot (35-sq-meter) room with city views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

2 double beds
380-sq-foot (35-sq-meter) room with city views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, Lake View

Room, Lake View

1 king bed
380-sq-foot (35-sq-meter) room with lake views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Room, 2 Double Beds, Lake View

2 double beds
380-sq-foot (35-sq-meter) room with lake views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Executive Suite, Michigan Avenue View

Executive Suite, Michigan Avenue View

1 king bed
560-sq-foot (52-sq-meter) room with city views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Deluxe Michigan Avenue Suite

Deluxe Michigan Avenue Suite

1 king and 1 sofa bed
600-sq-foot (56-sq-meter) room with city views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Deluxe Lakeside One Bedroom Suite

Deluxe Lakeside One Bedroom Suite

1 king and 1 sofa bed
1000-sq-foot (93-sq-meter) room with lake views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
The Ritz-Carlton, Chicago
160 E Pearson Street, Chicago, IL US 60611

Rooms
Make yourself at home in one of the 434 air-conditioned rooms featuring minibars and DVD players. Cable television is provided for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include concierge services, babysitting/childcare (surcharge), and gift shops/newsstands.

Dining
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 4 for adults and USD 26 for children (approximately)
  • Self parking fee: USD 48.00 per day
  • Valet parking fee: USD 67.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Renovations and Closures
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Fitness Facility
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Kids Club
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Room Service
  • Sauna
  • Shopping
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1899 reviews
from Cincinnati, Ohio
Submitted on 25-05-2016
We were celebrating wedding anniversaries. The hotel is very nice and the their attention to details is what made the stay a 5 star rating. The hotel staff could not have been more accommodating and pleasant.
from Chicago, Illinois
Submitted on 26-05-2016
The staff was very friendly and accommodating. We were celebrating our wedding anniversary and were pleasantly surprised with an upgrade and champagne. The room had the best view in the city of the land and skyline.
from Greenville, South Carolina
Submitted on 26-05-2016
Beautiful hotel with an amazing staff! I stayed at this property for 4 days this past week. I was on a business trip, but brought my husband and oldest daughter with me. It was my daughters 7th birthday, and they went above and beyond to make her day special...including bringing cake to the room! I would definitely recommend this property.
from Denver, Colorado, United States
Submitted on 26-05-2016
I was in Chicago for a night and decided to stay at the Ritz. Hotel was great. Check-in process was smooth, the room was really nice, and the staff was friendly as always at a Ritz. I like how it is has a covered ally where you can be dropped off or picked up. It is very convenient especially since it was raining one of the days I was there. The hotel is connect to the Water Tower Place, great shopping and all of the great shopping on Michigan Avenue. Minutes from lake Shore Dr. which make... Read more
from Detroit
Submitted on 28-05-2016
We were in town for a quick weekend. My wife suggested we stay at "The Ritz". The common areas and rooms were nice, but certainly nothing that would be described as exceptional. For what it is, it is overpriced. I will not stay here again. There are better values in Chicago with comparable rooms, views and amenities.
from South Bend, Indiana
Submitted on 05-06-2016
I had the most amazing facial with Daniela. Although the spa itself needed some updating and time and resources put into a better flow and a true quiet space for relaxing before and between services. I also had a manicure and pedicure that was very good. Staff was extremely polite and helpful.
from
Submitted on 06-06-2016
Came with my husband for a meeting. Nice view room, though no information in the room about pool, exercise room, no mini bar( you can call for one!?!). No newspapers to the room and the worlds' worst movie ordering plan. Impossible to access a movie ( and then pay $18 per movie if you can figure out how to use it) Room service table left all day in room, even after the room was cleaned! How much are we paying for this??$450/ night!
from Indianapolis, Indiana
Submitted on 06-06-2016
We wanted a long weekend getaway. The accommodations at the Ritz Carlton was perfect!! We had a fabulous view of the city, we were able to walk along Lake Michigan and to many of the wonderful restaurants and shopping. We also enjoyed time in the room, at the pool, and exploring some of the options offered by the concierge made for a perfectly enjoyable long weekend.
from Chicago, Illinois
Submitted on 06-06-2016
The occasion was my wife's birthday. The ambience was excellent. The service was excellent as well. I would highly recommend this establishment to all my family and friends. I look forward to patronizing the Ritz again!
from Chicago, Illinois
Submitted on 07-06-2016
This form does not reflect the nature of my visit at the Ritz Carlton- Chicago I planned an event that involved a meeting, a reception and a luncheon for over 180 people. My experience was with the Catering Department. It was an absolute pleasure and I was pleased. All of my expectations were met and some exceeded.
from West Bloomfield, Michigan
Submitted on 29-06-2016
We hosted a wedding. All of our guests lived their rooms. The employees go above and beyond. The nail salon was terrific. The catering dept is terrific. Front desk cannot do enough for you. Great food. Quiet rooms.
from middletowm,ct
Submitted on 29-06-2016
Fabulous location on the Miracle Mile with well appointed rooms and an attentive staff. Lobby bar a great place to meet and enjoy the view. You may also meet some famous people visiting as it is the place to stay.
from Anchorage, Alaska
Submitted on 29-06-2016
The hotel is beautifully appointed, as expected. Service was impeccable. The room was comfortable and had everything I needed with one exception. It would have been nice to have a discreet folder of information about services. I had to call to find out the location of the fitness facilities and hours of operation. A nice coffee service is available in the lobby in the mornings, but I did not know about it until I was heading out for the day. It would have been nice to know about that ahead... Read more
from Atlanta, Georgia
Submitted on 30-06-2016
I've stayed here for business meetings a half dozen times, and it's simply one of the best hotels - for business or leisure - anywhere. Well-located just a half-block off of the Magnificent Mile, across from a lovely park, it's just far enough away from hustle and bustle, and just close enough. A great hotel that I will visit again and again.
from Washington DC, District of Columbia
Submitted on 30-06-2016
Wow! This place is impressive. Service: The service is simply perfect. Everyone from the concierge on the street level to the check-in operators. I called a few times early to get my room cleaned, and it wasn't a big deal. The dining and bar staff are attentive and pleasant. Location: The location of the hotel cannot be beat. It's connected to a mall, next to the Hancock building, a few steps from Michigan Avenue, a park across the street, 5 blocks to the beach, and endless restaurants to ch... Read more
from San Francisco
Submitted on 03-07-2016
I brought my 2 nieces (ages 8 & 10) to Chicago for an "American Girl" experience. I chose this hotel, since it sits on top of a 7 story shopping complex, which includes the 2 floors of the American Girl store, along with many other interesting shops and restaurants. I had emailed the guest relations manager, Ashley Klingler ahead of time and had explained the special nature of my visit. She arranged several special treats for the girls and made sure our visit was "off the charts" memorable. The ... Read more
from
Submitted on 03-07-2016
I stayed at the Ritz Carlton once again last week. The staff there continues to amaze me! Melissa at the front desk immediately recognized me and asked how I was. She is so welcoming whenever I stay at the Ritz. Mo was fantastic as always! He made sure that my vehicle and luggage were taken care of immediately upon arrival. He is a true professional and now a friend. Mo and I always have real conversations about life and he is always interested in how everything is going for me. And he remembe... Read more
from Nebraska
Submitted on 04-07-2016
We were very well taken care of while staying at the Ritz. They were able to help with all of our requests making the stay very comfortable and enjoyable. The room was quiet, comfortable, spacious and had a lovely view as well as the nicely accommodated bathroom.
from Indiana
Submitted on 06-07-2016
My family and extend family had a fantastic stay over the July 4th weekend! The service was top-notch - especially the care given to my family from Laura. The hotel is so conveniently located to many shops, tour buses and restaurants. It's hard to beat it while staying downtown Chicago.
from
Submitted on 06-07-2016
My wife and I have been coming here 3-4 times a year for the last thirty years. It has always been our favorite hotel in Chicago by far. Marriott bought it a year or two ago and it is going down hill quickly. We are here for my wife's birthday and it has been a major dissapointmint--- to say the least! We entered our room and it reeked of cheep men's cologne--- smelled like an old 1960's barber shop. Left the windows open a few hours and room still reeked. Moving to a new room tomorrow.... Read more
from
Submitted on 07-07-2016
I completely agree with the other comments about the ritz going down hill We booked three nights. When we first arrived we were taken back a bit. I think because we stayed at the peninsula last summer which was exceptional. This hotel was so disappointing. Our room was run down. The shower grout was dirty. I went to put on a robe. It was stained. Than I went to get a cup of coffee. No coffee pot. Than I thought I will have some water. No water. So I went across the street to Walgreens to buy wa... Read more
from Seattle, WA
Submitted on 08-07-2016
The property is in a fantastic location, and although the hotel does show a little aging, the service is exactly what I would expect from a Ritz-Carlton property. We couldn't turn a corner without staff being gracious and helpful. The room was not in any state of disrepair, just wasn't quite shiny and new, but I am not complaining about that at all. I would stay here again.
from Aurora
Submitted on 11-07-2016
Stayed here for our wedding anniversary and per usual, had the amazing customer service the Ritz Carlton is known for. While the property is a bit older, the rooms are spacious and nicely appointed and the lobby is beautiful. The outdoor bar on floor 12 is wonderful as well, and our server--I believe her name is Bianca, was absolutely wonderful! She even presented us with a plate of chocolate covered strawberries and 2 glasses of bubbly to help us celebrate our anniversary!
from Pittsburgh, Pennsylvania
Submitted on 11-07-2016
This is my third stay. The staff is always friendly, accommodating and the accommodations first class! Just one example- we arrived very late, the bar was closed, but the bartender still opened up and served us....gratis!
from Miami, Florida
Submitted on 12-07-2016
If looking for an upscale hotel this is it, it is located just where you want to be, the lobby is amazing and the bar outside is beautiful with great service. The rooms are well decorated, spacious but really need an upgrade regarding AC and toilet; the AC is very old so it is very loud so it is hard at night when trying to sleep, and the toilet sounds so loud that is crazy!!! these two mayor items need an update. Everything else is really really good
from Tampa, Florida, United States
Submitted on 12-07-2016
Whenever I am in Chicago on business I try to schedule time for a treatment with Daniella. She is very professional and expert at what she does. I would highly recommend! It is always relaxing and a perfect end to a busy day.
from Indianapolis, Indiana
Submitted on 14-07-2016
My Boy's and I had a great road trip last week up to the Mag Mile and Water Tower Place. The Ritz is still the place to stay when visiting downtown Chicago. The mall below the hotel is still a nice place with the Lego store,Garrett's popcorn among other stores .Even with the switch from Four Seasons to Marriott, the Ritz is still fabulous. Kudos to Jasper and Rosemary for another excellent experience for me and the Boy's !!!
from Charlotte, North Carolina
Submitted on 18-07-2016
The hotel was great! Great location! Great food! I was a little dissatisfied with the room and service. I called front desk for a request and I had no service after a hour. I called back down and was given an apology but still waited an additional thirty minutes without the requested items. I finally went to the front desk.
from
Submitted on 19-07-2016
My husband and I are arriving in a few days and I felt like upgrading our room due to the our anniversary/business meeting. Believe it or not, the central reservations couldn't help me but I called the front desk directly and spoke with Ashley. She was professional, super friendly, very helpful, and just seemed excited we were coming. Plus she successfully got me an upgrade for the best price. Thank you Ashley - It is very much appreciated and I wanted you to get recognized! Well Done!!
from Boston, Massachusetts
Submitted on 20-07-2016
I stayed at the Ritz-Carlton, Chicago for 4 nights with my mother. We were there for a girls trip. The hotel is lovely: we enjoyed a drink in the bar, we had a nice dinner in the restaurant and loved our beautiful room. The hotel has door men at the door, however, the lobby is on the 12th floor. Once at the lobby level you switch elevators to take you up to your room. I was able to run down to Starbucks in the mall level for coffee and be back in the room in 15-20 minutes.
from Atlanta, Georgia
Submitted on 21-07-2016
The entire staff showed a legendary attention to detail, in their body language and willingness to ensure you have all you need and more. From twice daily room turnover to valet asking how they can assist, you are in the lap of exquisite treatment!
from
Submitted on 21-07-2016
We stayed at the Ritz Carlton over the fourth of July this year and had a phenomenal experience at the hotel. The staff is incredibly dedicated and professional and everything was first rate. I want to give a special shout out to the friendliest and most dedicated doorman, David D'Angelo, who spotted me emerging from a cab with my wet, crying & bleeding 6 year old who had recently suffered from an unfortunate Navy Pier fountain accident. David whisked her into the hotel, making her laugh with... Read more
from Peoria, Illinois
Submitted on 21-07-2016
Great location! Great view! You don't even have to walk outside to get to Water Tower Place. We travel to Chicago often and would definitely stay again. Outdoor bar on the 14th floor is a great place to unwind after a long day of shopping.
from London, United Kingdom
Submitted on 22-07-2016
Having stayed at other Ritz Carlton hotels around the world, I was most disappointed by this one. The hallways on guest floors look tired and dated. The bedroom I stayed in was ok but again needed updating. What was most surprising was when my electronic card key did not work. I had to go back to the reception level to have a new card issued. Receptionist was quite surely about this - a completely unacceptable reaction to being asked (politely) to reissue the entry card and one I have never enc... Read more
from New York City, New York
Submitted on 23-07-2016
stayed at the Ritz Carlton 7/23/2016. Hotel rooms and pool area badly outdated and in desperate need of total renovation. Our room had thermostats from the 1970's. We had a suite that advertised a full galley kitchen which was actually a badly outdated dilapidated stove from the 1970's. Pool was nice but hot tub was in desperate need of update. Staff while friendly were clueless. Room was downright depressing. Ritz carlton needs to perform total renovation on this old crappy property. Very disap... Read more
from Mansfield, Pennsylvania
Submitted on 25-07-2016
The Ritz Carlton Chicago is a very nice hotel and has an ideal location. The suite we were assigned was perfect and it included two bathrooms with one of them being recently remodeled so it was pleasant. We had two breakfasts and a lunch in the dining room and the breakfasts were excellent because the food was very enjoyable and the service was top notch with Bernardo and Michael helping us. The lunch was not so good because it took over 35 minutes for the food to be served and this was after... Read more
from Dubai, United Arab Emirates
Submitted on 26-07-2016
Well this hotel located in one of the best places in Chicago downtown I liked the big lobby Room size was big enough for everything you'll need at any bedroom The Food was good However I found the hotel quite old and i didn't like the need to do that transit stop at lobby level before you take another elevator to your room floor The indoor swimming pool was small and it was too busy. All in all yes I like the hotel But I think I'll try to find another hotel for my next visit to Chicago
from New York City, New York
Submitted on 29-07-2016
The Ritz is one of five hotels on my usual roster of Chicago visits including the Langham, Four Seasons, Waldorf and Trump. Unfortunately the Ritz has shown signs of slipping over the past year and my latest stay was underwhelming. Yes, the location is wonderful and the staff is friendly. Hotel is extremely clean and beds are comfortable. But I encountered a few too many wrinkles to expect from a Ritz including: - Lack of hot water for three days. The best I could get after running the wat... Read more
from Wapakoneta, Ohio
Submitted on 29-07-2016
We have stayed in several high end hotels in Chicago and The Ritz was the best for families with kids! Upon check in, the kids got to pick out a toy. When we got to the room, it was setup with kids toiletries and a robe and slippers for the little ones! When our four year old got a little wild in the lobby, no one even blinked an eye! We will definitely put The Ritz on the top of our list of places to stay in Chicago!
from Atlanta, Georgia
Submitted on 30-07-2016
One of the best hotels we've had the pleasure of staying. We have the opportunity to travel frequently and stay at hotels all over the country so I do not say this lightly. The staff were just amazing. I have to give a shout out to Kyle and Jillian at the front desk. If you need help with anything, they will figure it out and do so with a smile!! Great view, great location, updated bathrooms with these awesome shower and bathtub combination. The decor is fresh and very calming. You will wi... Read more
from Navarre, Florida
Submitted on 31-07-2016
Wife and I came to Chicago for a weekend getaway and to catch a ball game. We went all out and stated in a fancy hotel, not my normal choice. Great location, outstanding staff, great view. Room was a nice room, comfortable king bed. Did that nice stuff like turned down the bed in the evening. Had breakfast in the room and it too was very good. Loved our stay.
from
Submitted on 01-08-2016
We couldn't have asked for a better stay...everyone welcoming & friendly! Rizwan with valet was absolutely awesome...so kind & very helpful not only with parking but recommendations for restaurants, activities & sites to see...just overall above & beyond his duties! Albert, our server at breakfast was also exceptional in every way possible! I don't usually remember people's names unless they make quite an impression which they both did!
from
Submitted on 01-08-2016
Amazing hotel polite service spacious room quite hotel the street next to it is quite busy you got concerts resturants everything and a big mall in front of it it has a lot of amazing shops you got fast food next to it its very classy by the looks you can know its very nice the bulding its on the out side it looks quite bad but inside its amazing i recommend going there
from Coral Gables, Florida
Submitted on 01-08-2016
Housekeeping was awful, room was awful and only when did we complain after check out to the manager on call that something was done. We spoke to a manager each of the three nights we were there and were assured something would happen nothing was ever resolved until we check out.
from Fort Worth, Texas
Submitted on 04-08-2016
Poor security. In today's world, being a downtown hotel in one of the largest cities in the world, you would expect tighter security measures. Not so here. My husband and three daughters and I stayed for four nights at this property a couple of weeks ago. My daughters and I were boarding the ground floor lobby elevators at 5:10 p.m. after shopping. Suddenly, we were pushed into the elevators by three men -- one who was trying to grab my purse. I turned and yelled and they ran off. We tried to in... Read more
from Salt Lake City, Utah
Submitted on 05-08-2016
My family and I stayed in the Presidential Suite for a few nights. It was a two-floor suite with a winding staircase and giant floor to ceiling windows with a view of Chicago that will leave you breathless. The hotel staff catered to every request, and gave great suggestions on where to eat and things to do.
from Baton Rouge, Louisiana
Submitted on 06-08-2016
Some good, some great and some.......well not so good. Greats: room mattresses, shower and nice big soaking tub separate from shower. View from room and blackout curtains. Valet and bell dudes were fab too. Good: bar area in and out, health club seemed nice but did not use, lobby. Food very expensive, $20 club sandwich. Not so good: check in was a three time debacle and dampened first little while and impression. Elevators galore but some not working, slow and too many to ride on, all very v... Read more
from Lincolnwood, Illinois
Submitted on 06-08-2016
Hotel is connected to the water tower place and has a great location. We did some great shopping and went to the signature room. We had a suite and when we entered our sheets were dirty and there were stains on the couch as well. I did not let the staff now. Hallways are nice and spacious, room views are great. Spa was ok.
from Oregon
Submitted on 08-08-2016
I grew up staying in Ritz Carltons but as an adult have stayed in more Four Seasons - this hotel didn't match either in service. We stayed there because we were visiting people in the Residences next door, and to that end it was an outstanding location for us. Also, you can access the mall and American Girl store directly from the hotel, which is cool. Bedding was outstanding - best sleep on our trip. And lots of free bottled water, which was appreciated in hot July. We were traveling with ou... Read more
from Sandbach, United Kingdom
Submitted on 08-08-2016
We had excellent service. Ashley was great in sorting out a car to collect is from the airport - Metropolitan Limo service are excellent. Our room 2303 was perfect - a great view of the lake . Super nights sleep in Abigail comfortable bed. A piece of chocolate cake and a happy birthday message gave that special personal touch. Breakfast in the hotel was lovely and super service again. The hotel is well situated off on the Magnificent Mile. Will stay again.
from Brentwood, California
Submitted on 09-08-2016
Visited Chicago for a friend's birthday weekend and made plans to stay at the Ritz. Pleasantly surprised after having read some of the lackluster reviews here and there. Arrived red-eye from the West Coast and showed up for an early morning check in. Wasn't expecting much, but they were able get me into my room (really) early! For two travel weary visitors, this was a huge benefit!! The only real issue I had was the elevators. Reception is on the twelfth floor, where you have to get out and... Read more
from Barrington Hills, Illinois, United States
Submitted on 11-08-2016
Great place to stay in Chicago. Great location for shopping, dining and utilizing the lakefront. Fabulous staff who do everything possible to make you feel welcome! The rooftop bar is a hidden gem on a nice evening.
from Buffalo, New York
Submitted on 11-08-2016
Would like a little more traditional decor in the rooms as they are now converted to very modern look. However all was adequate. When I think of the Ritz Carlton I think of a very traditional decor. Maybe I am old fashioned!
from Davison, Michigan
Submitted on 11-08-2016
I love Ritz Carlton hotels. The people and service were fantastic, but our room was a bit worn. The light cover hardware was broken, the mini fridge was broken and we had an unsightly one in the corner. I liked the view of our room, otherwise I would have requested a different room. I am sure once renovations are over, this will all be taken care of, but the room itself was not the quality I have come to expect from Ritz Carlton.
from Atlanta, Georgia
Submitted on 11-08-2016
This is a great hotelā?¦as a Ritz Platinum Premiere, who stays at a lot of hotels, I can tell you this is one of the best. Obviously most Ritz Carlton's are good, better than most, but this one stands out due to the people and the exceptional service they provide. From John C. who handled all of our pre-arrival needs, to Melissa who checked us in with a great room, Babs who managed and supported our function on The Dec, and even the maids who couldnā??t have been nicer. I highly recommend The Ri... Read more
from San Francisco, California, United States
Submitted on 11-08-2016
This was really a bargain for the quality of the room and the hotel. The size and the decor of the room was really nice, especially for the price. I love this hotel and this location. Highly recommended!
from LA
Submitted on 13-08-2016
Great central city location, dated marble-decor, but classic, clean and polished all the same. Rooms are very comfortable; if traditionally furnished. Excellent spa, pool and gym. Service was polite and functional, but not quite exemplary. Not the most luxurious Ritz Carlton product, but still hits the mark, has a grand city feel, and is priced well.
from Lincoln Park, Michigan
Submitted on 13-08-2016
Great Room....excellent views....second time reserving this room...would not stay anywhere else or in any other room....It does not get any better than this. This is the only place to stay when visiting Chicago.
from Shreveport, Louisiana
Submitted on 15-08-2016
The staff is always superb. They always try to accommodate every request. The rooms are comfortable and have great views. The outdoor bar is wonderful in the spring through the fall. I stay there about 50 to sixty days a year and am always pleased.
from Chicago, Illinois
Submitted on 15-08-2016
The staff was great and wished my wife a happy birthday at check-in. I would gladly recommend the Ritz Carlton to anyone staying downtown Chicago. The location of the property is very ideal for shopping, site seeing and bars / restaurants.
from Laval, Canada
Submitted on 16-08-2016
We recently stayed at the Ritz Carlton. The staff was friendly, accommodating and went out of their way to make our stay wonderful. The rooms were very clean, bed wonderful and comfortable. We especially enjoyed happy hour on the outdoor patio! Hotel is attached to a mall with very nice stores, lunch time eateries and Starbucks. It is in a very nice part of town, within walking distance to many great restaurants, boutiques and Mag Mile.
from
Submitted on 06-09-2016
Loved staying in the Ritz Carlton in Chicago and using the Carlton Club Lounge. It is definitely worth the extra amount to have access to this club. The food is amazing and the service from the staff is great. You won't regret accessing this luxury feature. Coffee is delicious and you have 24 hour access. Fridge is stocked with plenty to drink and lots of candy and cookies if you wanted to satisfy your sweet tooth. The hotel location is great and you can take an elevator down to the second... Read more
from Griffith, Indiana
Submitted on 07-09-2016
We have stayed at a couple of Florida Ritz's and were excited to experience the newly opened club level lounge. The room was very spacious, views can't be beat and the location is superb with nearby shopping and lots of restaurants. Found the elevators to be a little slow and a bit confusing. I had to help an elderly woman find her way to the ground floor because she keep going into the wrong elevator banks. it would be nice if you didn't have to go to the pool through the lobby. The c... Read more
from Bakersfield, California
Submitted on 07-09-2016
The hotel lobby is on the 12th floor and to the right after the elevator, otherwise you can get lost! The rooms are wonderful, bedding and pillows are very comfortable. You definitely get what you pay for here. The valet is a little high in my opinion compared to other Marriott hotels that are in close proximity.
from
Submitted on 08-09-2016
it is one of the finest hotels i have stayed. its locations make it more recommended for stay specially during winters when every where you see a layer of show, still you can go out for shopping in tees as it has a internal connection with water tower place which fulfill all yours needs from shopping to eating
from Tequesta, Florida
Submitted on 08-09-2016
Hotel is old, This location is not in my opinion up to Ritz Carlton standards, I have stayed at 7 other properties and this should not be named ritz, Amenities were old, room ac very loud, mattress soft and old, The staff were all very nice
from Oklahoma City, Oklahoma
Submitted on 10-09-2016
My husband and I stayed here for a long weekend. The hotel seemed a bit dated but our room was nice and our housekeeper was lovely. The bartender outside was friendly. Our biggest gripe was that there was no coffee in our room and none in the lobby. We were told the only option was to order room service (at $16/pot) or go down to level 2 where there was a market. We ended up eating a $60 average breakfast in the hotel restaurant. Overall this place is just off. You can definitely find a better p... Read more
from Norton Shores, Michigan
Submitted on 11-09-2016
The Ritz-Carlton lived up to the ritzy glamour! The rooms with sumptuous elegance, the bed and comforter oh-so cozy; I didn't want to get out of bed and I am typically a early morning riser. The day I did get up early for a run through the city (Navy Pier-1 mile and then to Millennium Park over another mile) on my return the hotel staff offered me water in a bottle and towel to help dry from the light rain. Now that is service unlike any other! Just one example of the people that made this place... Read more
from Long Island, New York
Submitted on 13-09-2016
We had an amazing trip to Chicago for my brother's birthday party! They were amazing at the hotel. They took care of each detail and had amazing bonuses that made my niece and nephews feel extra special. Very friendly for families. Our room was comfortable with a great bed. As always, it was very clean as well. Thank you Ritz Carlton for making our stay perfect!
from
Submitted on 13-09-2016
I stayed at the Ritz for a training and it was great. From the time I checked in until I checked out everyone was very nice and attentive. My room was great, I had a fantastic view of the lake and my bed was super comfortable and most importantly it was clean. The Ritz is in a great location, right next door to the Macy's and the mall. What woman doesn't like to shop... !!! The meeting rooms were perfect and the food and beverages were excellent. Service all around was great, from sales to the ... Read more
from Johnstown, Pennsylvania
Submitted on 13-09-2016
My husband and I celebrated our 50th anniversary at the Arita in August. We so enjoyed our stay. It is our favorite hotel. Everyone that works there are warm and welcoming. Laurel and Mellisa are my favorite in the Consierge department. The breakfasts are wonderful.
from
Submitted on 14-09-2016
My room view was pretty. But the rest was a struggle. The feather pillows smelled odd. They gave me new pillows. Also you have to update your wifi everyday no matter how many days you're there. There is nothing personal about this hotel. It's not like other Ritz Hotels. The woman at the concierge's desk was really rude and short with us. The room service is horrible. I couldn't chew the chicken at all. My friends and I had 50 minute massages at the spa. One of our massages was 15+ minut... Read more
from Chicago, Illinois
Submitted on 14-09-2016
I have a 21 month old. This property rolled out, not only a crib, but the toy wagon for her. Awesome!!! Thomas, the Concierge, and David, in valet, were superb. I love this property. I stay here every time I come to Chicago.
from Texarkana, Arkansas
Submitted on 15-09-2016
So my husband and I have stayed at several Ritz-Carlton's, and while this was not the nicest one I've ever stayed at it was still very nice. It was definitely an older building and my room was comfortable but not extremely large. You do have to go up to the 12 floor where the lobby is to check in and then take another set of elevators up to your room. Some complained it was a hassle, but I didn't find it really to be troublesome at all. The bar is very nice and there is an outdoor area. Th... Read more
from Alabama
Submitted on 17-09-2016
Rooms were nice, location convenient and generally great service. Had one rude male concierge.The two female concierges were very helpful. They all need to update their breakfast suggestions. Super helpful in lunch and dinner reservations. Thanks.
from
Submitted on 18-09-2016
A last minute anniversary trip deal landed us at this hotel. It was lovely without pretention, with one exception. A woman at the concierge desk was asked about catching the train to a venue that we visited only a year ago so we knew it was easily accessed by train. Not only did she try to talk us into riding a bus instead, she was unbelievably condescending in her reaction to our desire to take the train. I have never before encountered any trace of offensiveness from a concierge.. We marve... Read more
from
Submitted on 20-09-2016
Nice hotel. The rooms are spacious the bathroom is very nice. The bathtub even looked inviting, deep and wide. Sounds silly, but they have a great charging station next to the bed. There is a rooftop bar I am eyeing for a cocktail tonight.
from Jacksonville, Florida
Submitted on 20-09-2016
My wife and I escaped Florida with friends to Chicago for the weekend. Our first ever visit and thoroughly enjoyed our stat at the Ritz. Staff and accommodations were everything you would expect and more. The staff was extremely friendly and our visit at the hotel went off without a hitch. Fantastic location near Lake Shore Drive. When a taxi was not readily available the hotel took us to dinner in their car free of charge! Definitely will be back.
from Wisconsin
Submitted on 22-09-2016
We had a pleasant stay at the Ritz. Yes - you have to take two elevators but that is because of the way the building is built - tough to change that! The staff was courteous and went out of their way to help. If you are a Marriott Platinum, do read specific perks that you receive at a ritz (basically internet access and complimentary upgrade based on availability). When I was checking in, I saw platinum guests arguing about access to the ritz lounge - that is strictly based on additional payment... Read more
from Houston, Texas
Submitted on 23-09-2016
Efficient and friendly staff. Good location and beautiful and comfortable rooms. Close to shopping and restaurants. Hotel restaurants serve very good food.transportation is easy to get.i would recommend this to all.
from Denver, Colorado
Submitted on 24-09-2016
Joseph and his team on the Club Floor make staying in Chicago a special delight. The Club Lounge is a private oasis within the hotel that is, well, sophisticated comfort. At our recent stay, we were surprised to have fresh baked coconut macaroons dipped in chocolate as a gift prior to our departure ... a personal touch that will bring us back many more times!
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