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FINAL WEEKEND: $5 Books Your Hotel Details 

The Ritz-Carlton, Chicago

Chicago All Airports, IL, US (CHI)

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Based on 1817 reviews
Room & Rates
Lake View Room w/ Two Double Beds

Lake View Room w/ Two Double Beds

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Lake View Room w/ One King Bed

Lake View Room w/ One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Lakeside One-Bedroom Suite

Deluxe Lakeside One-Bedroom Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
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Michigan Avenue Executive Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Michigan Avenue Executive Suite

1 king bed
Layout - Bedroom and living room
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - 2 bathrooms, bathrobes, slippers, and designer toiletries
Practical - Sofa bed, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
City View Room w/ Two Double Beds

City View Room w/ Two Double Beds

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
City View Room w/ One King Bed

City View Room w/ One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Michigan Avenue Suite w/ One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Lake View Room w/ Two Twin Beds

2 twin beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Grand Executive Suite w/ One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details
Lake View ADA Mobility Room with king

Lake View ADA Mobility Room with king

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Deluxe Lakeside ADA Mobility Suite

Deluxe Lakeside ADA Mobility Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Deluxe Michigan Avenue Exect. ADA Suite

1 king bed
Layout - Bedroom and living room
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - 2 bathrooms, bathrobes, slippers, and designer toiletries
Practical - Sofa bed, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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City View ADA Room two double beds

City View ADA Room two double beds

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
City View ADA Mobility Room 2 double bed

City View ADA Mobility Room 2 double bed

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
City View ADA Room with king bed

City View ADA Room with king bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
City View ADA Mobility Room with king be

City View ADA Mobility Room with king be

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Deluxe One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Single Room

2 twin beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Deluxe Lakeside One Bedroom Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Suite, One King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Grand Executive Suite with one king bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Deluxe Lakeside ADA Mobility Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

0B

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Lake View ADA Mobility Room with king bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Michigan Avenue Executive Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

One Bedroom Suite, Lakeside

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Deluxe Michigan Avenue Executive Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Deluxe Michigan Avenue Executive ADA Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

City View ADA Mobility Room two double beds

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Room, 1 King Bed, Lake View

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Executive Suite (Michigan Avenue)

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Room, 2 Double Beds, Lake View

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Executive Suite

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Executive Suite (ADA.)

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Executive Suite, 2 Double Beds

2 double beds
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details

Executive Suite, 1 King Bed

1 king bed
Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Bathrobes, slippers, and designer toiletries
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Hide room details
Room, City View

Room, City View

1 king bed
380-sq-foot (35-sq-meter) room with city views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

2 double beds
380-sq-foot (35-sq-meter) room with city views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Room, Lake View

Room, Lake View

1 king bed
380-sq-foot (35-sq-meter) room with lake views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Room, 2 Double Beds, Lake View

2 double beds
380-sq-foot (35-sq-meter) room with lake views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Executive Suite, Michigan Avenue View

Executive Suite, Michigan Avenue View

1 king bed
560-sq-foot (52-sq-meter) room with city views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Deluxe Michigan Avenue Suite

Deluxe Michigan Avenue Suite

1 king and 1 sofa bed
600-sq-foot (56-sq-meter) room with city views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Deluxe Lakeside One Bedroom Suite

Deluxe Lakeside One Bedroom Suite

1 king and 1 sofa bed
1000-sq-foot (93-sq-meter) room with lake views

Relax - In-room massage available
Entertainment - DVD player and premium channels with pay movies
Food & Drink - Room service and minibar
Sleep - Premium bedding and a down duvet
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
The Ritz-Carlton, Chicago
160 E Pearson Street, Chicago, IL US 60611

Rooms
Make yourself at home in one of the 434 air-conditioned rooms featuring minibars and DVD players. Cable television is provided for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. Additional amenities include concierge services, babysitting/childcare (surcharge), and gift shops/newsstands.

Dining
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 4 for adults and USD 26 for children (approximately)
  • Self parking fee: USD 48.00 per day
  • Valet parking fee: USD 67.00 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Renovations and Closures
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Fitness Facility
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Kids Club
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Porter / Bellhop
  • Room Service
  • Sauna
  • Shopping
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1817 reviews
from Cincinnati, Ohio
Submitted on 25-05-2016
We were celebrating wedding anniversaries. The hotel is very nice and the their attention to details is what made the stay a 5 star rating. The hotel staff could not have been more accommodating and pleasant.
from Chicago, Illinois
Submitted on 26-05-2016
The staff was very friendly and accommodating. We were celebrating our wedding anniversary and were pleasantly surprised with an upgrade and champagne. The room had the best view in the city of the land and skyline.
from Greenville, South Carolina
Submitted on 26-05-2016
Beautiful hotel with an amazing staff! I stayed at this property for 4 days this past week. I was on a business trip, but brought my husband and oldest daughter with me. It was my daughters 7th birthday, and they went above and beyond to make her day special...including bringing cake to the room! I would definitely recommend this property.
from Denver, Colorado, United States
Submitted on 26-05-2016
I was in Chicago for a night and decided to stay at the Ritz. Hotel was great. Check-in process was smooth, the room was really nice, and the staff was friendly as always at a Ritz. I like how it is has a covered ally where you can be dropped off or picked up. It is very convenient especially since it was raining one of the days I was there. The hotel is connect to the Water Tower Place, great shopping and all of the great shopping on Michigan Avenue. Minutes from lake Shore Dr. which make... Read more
from Detroit
Submitted on 28-05-2016
We were in town for a quick weekend. My wife suggested we stay at "The Ritz". The common areas and rooms were nice, but certainly nothing that would be described as exceptional. For what it is, it is overpriced. I will not stay here again. There are better values in Chicago with comparable rooms, views and amenities.
from South Bend, Indiana
Submitted on 05-06-2016
I had the most amazing facial with Daniela. Although the spa itself needed some updating and time and resources put into a better flow and a true quiet space for relaxing before and between services. I also had a manicure and pedicure that was very good. Staff was extremely polite and helpful.
from
Submitted on 06-06-2016
Came with my husband for a meeting. Nice view room, though no information in the room about pool, exercise room, no mini bar( you can call for one!?!). No newspapers to the room and the worlds' worst movie ordering plan. Impossible to access a movie ( and then pay $18 per movie if you can figure out how to use it) Room service table left all day in room, even after the room was cleaned! How much are we paying for this??$450/ night!
from Indianapolis, Indiana
Submitted on 06-06-2016
We wanted a long weekend getaway. The accommodations at the Ritz Carlton was perfect!! We had a fabulous view of the city, we were able to walk along Lake Michigan and to many of the wonderful restaurants and shopping. We also enjoyed time in the room, at the pool, and exploring some of the options offered by the concierge made for a perfectly enjoyable long weekend.
from Chicago, Illinois
Submitted on 06-06-2016
The occasion was my wife's birthday. The ambience was excellent. The service was excellent as well. I would highly recommend this establishment to all my family and friends. I look forward to patronizing the Ritz again!
from Chicago, Illinois
Submitted on 07-06-2016
This form does not reflect the nature of my visit at the Ritz Carlton- Chicago I planned an event that involved a meeting, a reception and a luncheon for over 180 people. My experience was with the Catering Department. It was an absolute pleasure and I was pleased. All of my expectations were met and some exceeded.
from West Bloomfield, Michigan
Submitted on 29-06-2016
We hosted a wedding. All of our guests lived their rooms. The employees go above and beyond. The nail salon was terrific. The catering dept is terrific. Front desk cannot do enough for you. Great food. Quiet rooms.
from middletowm,ct
Submitted on 29-06-2016
Fabulous location on the Miracle Mile with well appointed rooms and an attentive staff. Lobby bar a great place to meet and enjoy the view. You may also meet some famous people visiting as it is the place to stay.
from Anchorage, Alaska
Submitted on 29-06-2016
The hotel is beautifully appointed, as expected. Service was impeccable. The room was comfortable and had everything I needed with one exception. It would have been nice to have a discreet folder of information about services. I had to call to find out the location of the fitness facilities and hours of operation. A nice coffee service is available in the lobby in the mornings, but I did not know about it until I was heading out for the day. It would have been nice to know about that ahead... Read more
from Atlanta, Georgia
Submitted on 30-06-2016
I've stayed here for business meetings a half dozen times, and it's simply one of the best hotels - for business or leisure - anywhere. Well-located just a half-block off of the Magnificent Mile, across from a lovely park, it's just far enough away from hustle and bustle, and just close enough. A great hotel that I will visit again and again.
from Washington DC, District of Columbia
Submitted on 30-06-2016
Wow! This place is impressive. Service: The service is simply perfect. Everyone from the concierge on the street level to the check-in operators. I called a few times early to get my room cleaned, and it wasn't a big deal. The dining and bar staff are attentive and pleasant. Location: The location of the hotel cannot be beat. It's connected to a mall, next to the Hancock building, a few steps from Michigan Avenue, a park across the street, 5 blocks to the beach, and endless restaurants to ch... Read more
from San Francisco
Submitted on 03-07-2016
I brought my 2 nieces (ages 8 & 10) to Chicago for an "American Girl" experience. I chose this hotel, since it sits on top of a 7 story shopping complex, which includes the 2 floors of the American Girl store, along with many other interesting shops and restaurants. I had emailed the guest relations manager, Ashley Klingler ahead of time and had explained the special nature of my visit. She arranged several special treats for the girls and made sure our visit was "off the charts" memorable. The ... Read more
from
Submitted on 03-07-2016
I stayed at the Ritz Carlton once again last week. The staff there continues to amaze me! Melissa at the front desk immediately recognized me and asked how I was. She is so welcoming whenever I stay at the Ritz. Mo was fantastic as always! He made sure that my vehicle and luggage were taken care of immediately upon arrival. He is a true professional and now a friend. Mo and I always have real conversations about life and he is always interested in how everything is going for me. And he remembe... Read more
from Nebraska
Submitted on 04-07-2016
We were very well taken care of while staying at the Ritz. They were able to help with all of our requests making the stay very comfortable and enjoyable. The room was quiet, comfortable, spacious and had a lovely view as well as the nicely accommodated bathroom.
from Indiana
Submitted on 06-07-2016
My family and extend family had a fantastic stay over the July 4th weekend! The service was top-notch - especially the care given to my family from Laura. The hotel is so conveniently located to many shops, tour buses and restaurants. It's hard to beat it while staying downtown Chicago.
from
Submitted on 06-07-2016
My wife and I have been coming here 3-4 times a year for the last thirty years. It has always been our favorite hotel in Chicago by far. Marriott bought it a year or two ago and it is going down hill quickly. We are here for my wife's birthday and it has been a major dissapointmint--- to say the least! We entered our room and it reeked of cheep men's cologne--- smelled like an old 1960's barber shop. Left the windows open a few hours and room still reeked. Moving to a new room tomorrow.... Read more
from
Submitted on 07-07-2016
I completely agree with the other comments about the ritz going down hill We booked three nights. When we first arrived we were taken back a bit. I think because we stayed at the peninsula last summer which was exceptional. This hotel was so disappointing. Our room was run down. The shower grout was dirty. I went to put on a robe. It was stained. Than I went to get a cup of coffee. No coffee pot. Than I thought I will have some water. No water. So I went across the street to Walgreens to buy wa... Read more
from Seattle, WA
Submitted on 08-07-2016
The property is in a fantastic location, and although the hotel does show a little aging, the service is exactly what I would expect from a Ritz-Carlton property. We couldn't turn a corner without staff being gracious and helpful. The room was not in any state of disrepair, just wasn't quite shiny and new, but I am not complaining about that at all. I would stay here again.
from Aurora
Submitted on 11-07-2016
Stayed here for our wedding anniversary and per usual, had the amazing customer service the Ritz Carlton is known for. While the property is a bit older, the rooms are spacious and nicely appointed and the lobby is beautiful. The outdoor bar on floor 12 is wonderful as well, and our server--I believe her name is Bianca, was absolutely wonderful! She even presented us with a plate of chocolate covered strawberries and 2 glasses of bubbly to help us celebrate our anniversary!
from Pittsburgh, Pennsylvania
Submitted on 11-07-2016
This is my third stay. The staff is always friendly, accommodating and the accommodations first class! Just one example- we arrived very late, the bar was closed, but the bartender still opened up and served us....gratis!
from Miami, Florida
Submitted on 12-07-2016
If looking for an upscale hotel this is it, it is located just where you want to be, the lobby is amazing and the bar outside is beautiful with great service. The rooms are well decorated, spacious but really need an upgrade regarding AC and toilet; the AC is very old so it is very loud so it is hard at night when trying to sleep, and the toilet sounds so loud that is crazy!!! these two mayor items need an update. Everything else is really really good
from Tampa, Florida, United States
Submitted on 12-07-2016
Whenever I am in Chicago on business I try to schedule time for a treatment with Daniella. She is very professional and expert at what she does. I would highly recommend! It is always relaxing and a perfect end to a busy day.
from Indianapolis, Indiana
Submitted on 14-07-2016
My Boy's and I had a great road trip last week up to the Mag Mile and Water Tower Place. The Ritz is still the place to stay when visiting downtown Chicago. The mall below the hotel is still a nice place with the Lego store,Garrett's popcorn among other stores .Even with the switch from Four Seasons to Marriott, the Ritz is still fabulous. Kudos to Jasper and Rosemary for another excellent experience for me and the Boy's !!!
from Charlotte, North Carolina
Submitted on 18-07-2016
The hotel was great! Great location! Great food! I was a little dissatisfied with the room and service. I called front desk for a request and I had no service after a hour. I called back down and was given an apology but still waited an additional thirty minutes without the requested items. I finally went to the front desk.
from
Submitted on 19-07-2016
My husband and I are arriving in a few days and I felt like upgrading our room due to the our anniversary/business meeting. Believe it or not, the central reservations couldn't help me but I called the front desk directly and spoke with Ashley. She was professional, super friendly, very helpful, and just seemed excited we were coming. Plus she successfully got me an upgrade for the best price. Thank you Ashley - It is very much appreciated and I wanted you to get recognized! Well Done!!
from Boston, Massachusetts
Submitted on 20-07-2016
I stayed at the Ritz-Carlton, Chicago for 4 nights with my mother. We were there for a girls trip. The hotel is lovely: we enjoyed a drink in the bar, we had a nice dinner in the restaurant and loved our beautiful room. The hotel has door men at the door, however, the lobby is on the 12th floor. Once at the lobby level you switch elevators to take you up to your room. I was able to run down to Starbucks in the mall level for coffee and be back in the room in 15-20 minutes.
from Atlanta, Georgia
Submitted on 21-07-2016
The entire staff showed a legendary attention to detail, in their body language and willingness to ensure you have all you need and more. From twice daily room turnover to valet asking how they can assist, you are in the lap of exquisite treatment!
from
Submitted on 21-07-2016
We stayed at the Ritz Carlton over the fourth of July this year and had a phenomenal experience at the hotel. The staff is incredibly dedicated and professional and everything was first rate. I want to give a special shout out to the friendliest and most dedicated doorman, David D'Angelo, who spotted me emerging from a cab with my wet, crying & bleeding 6 year old who had recently suffered from an unfortunate Navy Pier fountain accident. David whisked her into the hotel, making her laugh with... Read more
from Peoria, Illinois
Submitted on 21-07-2016
Great location! Great view! You don't even have to walk outside to get to Water Tower Place. We travel to Chicago often and would definitely stay again. Outdoor bar on the 14th floor is a great place to unwind after a long day of shopping.
from London, United Kingdom
Submitted on 22-07-2016
Having stayed at other Ritz Carlton hotels around the world, I was most disappointed by this one. The hallways on guest floors look tired and dated. The bedroom I stayed in was ok but again needed updating. What was most surprising was when my electronic card key did not work. I had to go back to the reception level to have a new card issued. Receptionist was quite surely about this - a completely unacceptable reaction to being asked (politely) to reissue the entry card and one I have never enc... Read more
from New York City, New York
Submitted on 23-07-2016
stayed at the Ritz Carlton 7/23/2016. Hotel rooms and pool area badly outdated and in desperate need of total renovation. Our room had thermostats from the 1970's. We had a suite that advertised a full galley kitchen which was actually a badly outdated dilapidated stove from the 1970's. Pool was nice but hot tub was in desperate need of update. Staff while friendly were clueless. Room was downright depressing. Ritz carlton needs to perform total renovation on this old crappy property. Very disap... Read more
from Mansfield, Pennsylvania
Submitted on 25-07-2016
The Ritz Carlton Chicago is a very nice hotel and has an ideal location. The suite we were assigned was perfect and it included two bathrooms with one of them being recently remodeled so it was pleasant. We had two breakfasts and a lunch in the dining room and the breakfasts were excellent because the food was very enjoyable and the service was top notch with Bernardo and Michael helping us. The lunch was not so good because it took over 35 minutes for the food to be served and this was after... Read more
from Dubai, United Arab Emirates
Submitted on 26-07-2016
Well this hotel located in one of the best places in Chicago downtown I liked the big lobby Room size was big enough for everything you'll need at any bedroom The Food was good However I found the hotel quite old and i didn't like the need to do that transit stop at lobby level before you take another elevator to your room floor The indoor swimming pool was small and it was too busy. All in all yes I like the hotel But I think I'll try to find another hotel for my next visit to Chicago
from New York City, New York
Submitted on 29-07-2016
The Ritz is one of five hotels on my usual roster of Chicago visits including the Langham, Four Seasons, Waldorf and Trump. Unfortunately the Ritz has shown signs of slipping over the past year and my latest stay was underwhelming. Yes, the location is wonderful and the staff is friendly. Hotel is extremely clean and beds are comfortable. But I encountered a few too many wrinkles to expect from a Ritz including: - Lack of hot water for three days. The best I could get after running the wat... Read more
from Wapakoneta, Ohio
Submitted on 29-07-2016
We have stayed in several high end hotels in Chicago and The Ritz was the best for families with kids! Upon check in, the kids got to pick out a toy. When we got to the room, it was setup with kids toiletries and a robe and slippers for the little ones! When our four year old got a little wild in the lobby, no one even blinked an eye! We will definitely put The Ritz on the top of our list of places to stay in Chicago!
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