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The Palmer House

Chicago All Airports, IL, US (CHI)

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Based on 7614 reviews
The Palmer House boasts a locale close to the best of the city`s offerings, shopping on the famed State Street and Jeweler`s Row on Wabash Avenue
Room & Rates
Hip and Historic Single - The Palmer House - 1

Hip and Historic Single

Room Amenities:
  • 37" Flat Screen HDTV
  • Complimentary Fitness Center
  • Serenity Bed w/Luxury Linens
  • In-Room Safe
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Hip and Historic Double - The Palmer House - 2

Hip and Historic Double

Room Amenities:
  • 37" Flat Screen HDTV
  • Complimentary Fitness Center
  • Serenity Bed w/Luxury Linens
  • In-Room Safe
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2 Double Executive Level w/Tub - The Palmer House - 3

2 Double Executive Level w/Tub

Room Amenities:
  • Executive Lounge Access
  • Continental Breakfast
  • Hors D`Oeuvres
  • Complimentary Fitness Center
  • Safe
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Executive 2 Bedroom 2 Bath Suite - The Palmer House - 4

Executive 2 Bedroom 2 Bath Suite

Room Amenities:
  • Executive Lounge Access
  • Flat Screen TV
  • MP3 Clock
  • Wireless Internet
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2 Double Accessible w/Bathtub - The Palmer House - 5

2 Double Accessible w/Bathtub

Room Amenities:
  • 37" Flat Screen HDTV
  • Complimentary Fitness Center
  • Serenity Bed w/Luxury Linens
  • In-Room Safe
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2 Double Accessible w/RolI-In Shower - The Palmer House - 6

2 Double Accessible w/RolI-In Shower

Room Amenities:
  • 37" Flat Screen HDTV
  • Complimentary Fitness Center
  • Serenity Bed w/Luxury Linens
  • In-Room Safe
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Hip and Historic Suite Double - The Palmer House - 7

Hip and Historic Suite Double

Room Amenities:
  • Separate Bedroom
  • Living Area
  • Complimentary Fitness Center
  • 42" Flat Screen HDTV
 
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Hip and Historic 2 Bed 2 Bath - The Palmer House - 8

Hip and Historic 2 Bed 2 Bath

Room Amenities:
  • Larger Room
  • 2 Bathrooms
  • 37" Flat Panel HDTV
  • Serenity Bed w/Luxury Linens
  • In-Room Safe
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Executive Level Double - The Palmer House - 9

Executive Level Double

Room Amenities:
  • Executive Lounge Access
  • Continental Breakfast
  • Hors D`Oeuvres
  • Complimentary Fitness Center
  • Safe
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Hip and Historic King - The Palmer House - 10

Hip and Historic King

Room Amenities:
  • 37" Flat Screen HDTV
  • Complimentary Fitness Center
  • Serenity Bed w/Luxury Linens
  • In-Room Safe
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1 King Accessible w/Tub - The Palmer House - 11

1 King Accessible w/Tub

Room Amenities:
  • 37" Flat Screen HDTV
  • Complimentary Fitness Center
  • Serenity Bed w/Luxury Linens
  • In-Room Safe
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1 King Accessible w/Roll-In Shower - The Palmer House - 12

1 King Accessible w/Roll-In Shower

Room Amenities:
  • 37" Flat Screen HDTV
  • Complimentary Fitness Center
  • Serenity Bed w/Luxury Linens
  • In-Room Safe
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1 King 1 Bedroom Suite Accessible Roll-In Shower - The Palmer House - 13

1 King 1 Bedroom Suite Accessible Roll-In Shower

Room Amenities:
  • 37" Flat Screen HDTV
  • Complimentary Fitness Center
  • Serenity Bed w/Luxury Linens
  • In-Room Safe
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Hip and Historic Suite King - The Palmer House - 14

Hip and Historic Suite King

Room Amenities:
  • Separate Bedroom
  • Living Area
  • Complimentary Fitness Center
  • 42" Flat Screen HDTV
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Executive Level King - The Palmer House - 15

Executive Level King

EXECUTIVE LOUNGE ACCESS W/CONT BREAKFAST, HOURS D'OEUVRES / COMP FITNESS CENTER / SAFE
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1 Queen Accessible w/RolI-In Shower - The Palmer House - 16

1 Queen Accessible w/RolI-In Shower

Room Amenities:
  • 37" Flat Screen HDTV
  • Complimentary Fitness Center
  • Serenity Bed w/Luxury Linens
  • In-Room Safe
 
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Parlor No Bedroom - The Palmer House - 17

Parlor No Bedroom

Room Amenities:
  • Living Room (no bedroom)
  • 42" Flat Screen HDTV (24 channels)
  • In-Room Safe
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2 Bedroom Suite with Parlor - The Palmer House - 18

2 Bedroom Suite with Parlor

Room Amenities:
  • 3 Separate Rooms
  • 2 Bedrooms
  • Living Area
  • Complimentary Fitness Center
  • 42" Flat Screen HDTV
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3 Bedroom Penthouse Suite - The Palmer House - 19

3 Bedroom Penthouse Suite

Room Amenities:
  • 3 Bedrooms
  • 1 Living Area
  • Executive Lounge Access
  • Complimentary Fitness Center
  • 42" Flat Screen HDTV
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The Palmer House
17 East Monroe Street, Chicago, IL US 60603

Why Stay Here

There are many reasons to stay at the Palmer House during your visit to Chicago. A few of the more prominent reasons are:

On-Site Spa
Newly Renovated
Two On-Site Restaurants
Awesome Downtown Location
10,000 Square Foot Fitness Center

Resort Details

The Palmer House is a lively destination located in the heart of the theatre, financial and shopping districts of Downtown Chicago. The Palmer House is within easy walking distance of the best attractions the city of Chicago has to offer like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theater district, and the Magnificent Mile.

As the longest continuously operating hotel in North America, The Palmer House Hilton hotel in Chicago has been the destination of choice for every US president, world leaders and dignitaries, celebrities and Chicago`s movers and shakers. Catering to on the go visitors who expect the finest in dining, entertainment and services, the Palmer House is a luxury hotel in Chicago that transcends generations with a modern twist on its rich traditions. From the newly remodeled guest rooms to Lockwood, one of Chicago`s hottest new restaurants you will be enthralled with all that the Palmer House has to offer you.

Accommodation Details

Distinctive Chicago hotel rooms with modern influences define the Palmer House Hilton Hotel in Chicago. Find the standard guest room that`s right for you or check out other hip and historic Chicago hotel rooms for more options.

Nearby

The Palmer House boasts a locale close to the best of the city`s offerings, shopping on the famed State Street and Jeweler`s Row on Wabash Avenue.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Audio/Visual Equipment
  • Ballroom
  • Banquet Facility
  • Business Center
  • Business Services
  • Conference Rooms
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fine Dining
  • Fitness Facility
  • Full Breakfast
  • Great for Nightlife
  • Handicap Accessible Elevator
  • Handicap Services
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Luggage Storage
  • Massage Services
  • Multilingual Staff
  • Museums Nearby
  • Parking (Fee)
  • Porter / Bellhop
  • Restaurant
  • Room Service
  • Sauna
  • Spa Services
  • Swimming Pool
  • Valet Parking
  • Walk to Nightlife
  • Wedding Services
  • Wheelchair Access
  • Wheelchair Access Elevator
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 7614 reviews
from Mount Prospect, Illinois, USA
Submitted on 24-05-2016
We stayed here during odd weekends between January and March, when my mom hurt her back and couldn't walk up our stairs. The low prices for this time of year made it a great value. The lobby is amazing, and I brought my mom around to see the other event rooms - each one is more beautiful than the next. The hotel rooms were fine, sometimes a bit small or noisy, but the experience was wonderful for the grandeur of the place.
from
Submitted on 24-05-2016
This is my second year staying at the Palmer House Hilton, both of my stays have been absolutely wonderful. I think the building of the Palmer house is just outstanding, since I'm a Hilton honors member check it was a breeze and I thought it was really nice that I got a text message to make sure everything was great.
from Calgary, Canada
Submitted on 25-05-2016
I have written reviews about the Palmer House before and it still has the charm and old style furnishing but it is better that the lone traveller stays here. My wife and I travelled to Chicago on business and on our initial check in we were given a room that would normally be a walk in closet. I had booked a king size bed and the bed in this room was a little over three feet wide. We returned to the desk and were given what we had booked. The hotel has 1600 rooms so none of them is large an... Read more
from Benton
Submitted on 25-05-2016
We love to return to Chicago after living there for 3 years. The Palmer House is quite lovely and located in a great area. It is easy to get around to many attractions by walking , bus or taxi. We had our rental car bu please note the parking is a little pricey. The rooms are nice and large enough for a downtown hotel. The interior of the hotel is very pretty. Tourists come in just to take photos. We enjoyed our stay there and would probably stay there again. Definitely would recommend The Palme... Read more
from Atlanta, Georgia
Submitted on 25-05-2016
About as nice as an old landmark hotel can get. Downtown Chicago, near both red and blue line trains. Convenient to shopping, food, pubs, and of course the lake parks. The atrium in this place is spectacular. You gotta stay here if you are ever in town.
from Missoula, Montana
Submitted on 06-06-2016
I'm a Hilton Honors Gold member, and always choose the Hilton family of hotels for personal travel. This was a business trip, so it wasn't my choice to stay here, but each year my company books a block of rooms for an annual meeting. I never cared for the cramped rooms, but this year was upgraded. The king room was a reasonable size, but the bathroom tiny with peeling wallpaper. The worst part was a complete lack of water pressure, and 1 morning water only trickled out of the warm side of the fa... Read more
from spokane, washington
Submitted on 06-06-2016
I had a room on the executive floor which must be larger than the regular rooms; however, the bathrooms are very small and definitely dated. The Executive rooms are suppose to have a lounge with breakfast, snacks, and a limited bar. While it was there, I could hardly use it as the lounge was being used by everyone and their guests regardless of where they were staying. The keys which limit access were not working. As a fellow guest advised: this is worse than a bus station! The service was p... Read more
from Fosnavag, Norway
Submitted on 06-06-2016
A nice and clean hotel, perfectly located close to Michigan avenue. Serviceminded staff, especially the older woman in the concierge. We will be back next time in Chicago! Book your parking separately in the same parking house since it was much cheaper!
from South Bend, United States
Submitted on 06-06-2016
Great accomodations, close to Loop fun, trains, buses. fine service, wealth of knowledge, their people are real. Hiltons are always reasonably priced and standards are high. Chicago has 200 new hotel rooms in 2016. This is still one of the best.
from Maine
Submitted on 06-06-2016
Chose this hotel based on it's history and close proximity to everything. Was not disappointed. I booked a 2 bed 2 bath room on the 16th floor. It was clean, quiet, and spacious. Comfy beds, clean bathroom. Lobby is beautiful, bell persons were helpful and speedy with our bags. After a night out in Old Town where we were served cocktails with rotten mint and old lime we went back to the hotel to have a night cap at the lobby bar. Fresh, delicious drinks served by an experienced bartender. ... Read more
from
Submitted on 21-06-2016
My boyfriend took me on an anniversary vacation. He proposed to me in this hotel. The hotel was absolutely beautiful. The staff was pleasant. I really enjoyed the fact that it was within walking distance to museums, parks and many stores and restaurants.
from Greenville, South Carolina
Submitted on 21-06-2016
If you enjoy hotels rich in history, you must stay at the Palmer. This hotel is a treasure, with an extraordinary ornamental interior in the French Empire style. The lobby is stunning, with a ceiling by French-muralist Louis Pierre Rigal who painted the 21 individual paintings on the ceiling. Don't miss the Peacock Doors at the Monroe Street entrance.
from Boise ID
Submitted on 21-06-2016
I would say that the hotel lives up to it's reputation. It is beautiful and historic, but also convenient and comfortable. The executive lounge had ups and downs.......breakfast was dismal I especially missed having a meat option. Dinner was a tasty main dish, but again I missed having a sweet option. Sometimes you just need a cookie. On the flip side, it is always nice to get diamond benefits, even when staying on a conference rate.
from Orlando, Florida
Submitted on 21-06-2016
The Palmer Hotel has rooms that take you back to the 1900's... Staying in Downtown Chicago for business, the Palmer house is centrally located and serves as a great base station for most activities. Rooms are adequate..actually had many more electrical outlets than most rooms...to connect all one's electronics. as a HH member I had free WIFI...a great reason to join the program...
from Chicago, United States
Submitted on 21-06-2016
I had about 30 people in the Abbot suite for my 21st birthday and had a great time! The room was beautiful and had a lot of space and we really enjoyed the bar area. It was close to a lot of good bars and really chill to get in and out.
from Fort Washington, Maryland
Submitted on 01-07-2016
Visited here for a conference, but didn't stay the night here. I was really impressed with the architectural features of the conference rooms and building. The lobby/bar area is impressive as well. The staff was very friendly and the hotel offers a tour.
from Raleigh, North Carolina
Submitted on 01-07-2016
Upgraded to executive floor. I did pay extra but worth it. Asked for a room with a view/window and got a great room with view. Beds were clean and super comfortable, and bathrooms were nice. Love breakfast, tea and hors d'oeuvres on exec floor. Historical, Beautiful hotel.
from Rochester, United States
Submitted on 01-07-2016
Terrible front desk service, an inadequate room. Traveled for business and did not have a choice. Would avoid staying here again because of the rude front desk staff and an unresolved problem with billing a week later--and no answers forthcoming yet.
from Chapel Hill, North Carolina
Submitted on 02-07-2016
Convenient location and the hotel has an inviting, historic feel but very clean with no "old" smell or feel. There are several shops including a Starbucks and breakfast spot on the bottom floor which is really nice. Bathrooms are small but that's okay with me - room was very spacious.
from Warner Robins, Georgia
Submitted on 04-07-2016
Stayed here on a business trip as it was close to our office. Very classy hotel. Built over a century ago this hotel is really amazing. The decor is startling in its beauty and class. Although this is an old hotel it has be refurbished and is stunning. Nothing worn out here. The exercise room is great probably the best I've ever seen at a hotel. Plenty of free weights and cardio machines. The room is quaint and enjoyable Tip: Get breakfast at the corner bakery next door very g... Read more
from San Francisco, California
Submitted on 04-07-2016
Good location, clean, classy look to this beautiful, historical building. We booked with a 3rd party company, so naturally our room overlooked a light well. No in room wifi available, no complimentary coffee. Bathroom was cramped, toiletries were suitable. Some porcelain tub scratches needed repair and the room was comfortable. Talkative guests could be heard while they sauntered down our hallway.. Curious thing, however, was the lack of a toilet seat cover that proves to be unhealthy. Friendly ... Read more
from Fort Lauderdale, Florida
Submitted on 04-07-2016
Spent two nights at the Palmer House as Hilton Honors members. The pros - the location is great, the beds are very comfortable and the architecture and art in the lobby is just beautiful. The cons - I felt like I was on a crowded cruise ship. The hotel is ridiculously crowded (there are like 1,500 rooms) so people are everywhere. There is no personal service (although the valet guys were friendly and happy) and the rooms were nothing great. The bathrooms are worn down and they are so small two p... Read more
from Thousand Oaks, California
Submitted on 04-07-2016
We always try to stay at historic hotels and The Palmer House is beautiful! Wish we had more time to see it all. Location perfect, the Art Institute a block an a half? The L is a bock+ up. The beds were soooo restful after walking around all day. Great buffet in the morning. The staff is great and the doormen are happy to give you directions. Wish we could have checked out the pool. Oh, the lobby in the evening is like going back in time with the live music playing.
from Calgary, Canada
Submitted on 04-07-2016
We were very impressed by our recent stay at the Palmer House. Unlike many grand old hotels we've stayed at in the past, the rooms at the Palmer House had been fully updated, while the lobby, ballrooms and other areas retain their original grandeur. As a Hilton Honors Diamond member, I was also very pleased with the high level of service provided specifically to HHonors Diamond members, which went above and beyond what I have experienced at other Hilton properties. We would definitely stay he... Read more
from Tolland, Connecticut
Submitted on 09-07-2016
Booked this quite by accident actually, without knowing the rich history, but figured you can never go wrong with a Hilton Property. It is amazing - room was huge, staff professional and courteous; lots of services and amenities. I would definitely stay again and recommend to friends.
from Kalamazoo, Michigan
Submitted on 09-07-2016
I'm a fan of just what the Palmer House is, a venerable old, distinguished and very comfortable with all the amenities. The Internet was acceptable, the lobby is immaculate and breakfast was tasty. You'll never beat the location.
from
Submitted on 09-07-2016
Location was excellent as we were in Chicago to see a Broadway musical in the PrivateBank Theater, which is a short walk away. It is also close to the Art Institute, Millennium Park, and . The room was small, with a small bathroom but well-furnished. The lobby is grand and a sight to behold. The service was friendly, and the fitness center is well planned, with an array of fitness equipment. The only downside: you have to pay for wifi.
from Toronto
Submitted on 09-07-2016
A very comfortable bed and wonderful service from well trained, helpful staff were not enough to compensate for an awful room. The bathroom was so small I could barely move. The room was dowdy and dark, but worse was the incessant noise from what must have been a service elevator (as I was nowhere near the guest elevators). The internet was also problematic. The location was good and it was helpful to have a Freshii and Starbucks right outside.
from Huntington Beach, California
Submitted on 09-07-2016
The hotel is truly worth a visit simply to see the spectacular lobby and various furnishings that allow a glimpse of late 1800's-1900's living among the wealthy & celebrated in Chicago. The restaurant associated with the lobby - the breakfast we had was good, a notch less elegant than the environment might offer. Another fascinating aspect - the hotel hallways are a gallery of various celebrities and entertainers who performed and/or visited the Palmer Hotel, from Sonny and Cher to Jimmy Durante... Read more
from Cleveland, Ohio
Submitted on 13-07-2016
This was the second time staying here, as the first time was a very good experience. We were booked into a king on the executive level and had requested a roll away bed. When we arrived into the room, the roll away had been delivered but not set up. Well, the room was so tiny, there was no place to put it! After an exhausting dialogue with the hotel manager, we were put in a very large room, also on the executive level, with 2 queen beds. This room was devoid of furniture, except for one cl... Read more
from Mt. Pleasant, SC
Submitted on 13-07-2016
This is the perfect location. Just blocks from the Art Institute, Millennium Park and Grant Park. The hotel has several restaurants and coffee shops and wonderful room service. I know that there are many different types of rooms but ours was perfect.
from
Submitted on 15-07-2016
Clean and wonderful location. Starbucks located in lobby. Comfortable stay. Gorgeous lobby. Helpful staff. The rooms were comfortable. Hair dryer in room. Great sheets. Bathroom clean and spacious. Enjoyable stay.
from new jersey
Submitted on 15-07-2016
Beautiful hotel but I don't like how you can hear the neighboring rooms clearly. I'm very disappointed. Some of the staff is not informed about activities going on in town. The front desk person, who was wearing a pin for the race this weekend, didn't know about the race or where to buy coffee in the morning. Hopefully it will get better.
from Lexington, South Carolina
Submitted on 15-07-2016
We stayed at the Palmer House and it did not disappoint. The hotel staff was wonderful on all accounts. Everyone was so polite and helpful; actually seemed like they enjoyed their job. We received a text after the first night of our stay wanting to know how we would rate the hotel so far, I told them a 4 only due to it being slightly warm in the room. When asked what they could do to help, I replied with asking for a fan. They delivered without hesitation. It's the little things that go along wa... Read more
from Lansing, Michigan
Submitted on 16-07-2016
Disappointed in the small room. Unless you are slender, you must stand on the toilet to shut the bathroom door! Small even for old Chicago hotels. The room was also noisy. Service was generally slow but polite. The elevators were not up to the job. Often had to wait in a crowd for an elevator during busy times. The location is good, but I would not stay here again because there are so many better choices nearby.
from Beloit, Wisconsin
Submitted on 17-07-2016
Really nice hotel. One of the nicest lobby's I have ever seen -it really reminded me of gatsby type decor. The room was nice except the pillows were a tad flat and the nite stand light by my bed did not work. Good location to millennium park though and within walking distance to the magnificent mile.
from San Diego, California
Submitted on 20-07-2016
Second stay here in a year and it did not disappoint. Very elegant and yet efficient. Try to stay on the 23? floor. Breakfast is right down the hall, which is very convenient and enjoyable. So close to everything, but don't miss the restaurants. Chicago has great food, much of it within walking distance. And remember the Symphony and the Art Institute are within walking distance, too. Makes Chicago feel like a small town!
from Atlanta, Georgia, United States
Submitted on 20-07-2016
Even if you don't stay here, you should come in to view the great room. It truly stands out especially as more and more properties just start to look like duplicates of each other and often quite sterile. Only ate catered meals but all the food was excellent. Service was attentive. Location is excellent. Spent minimal time in the room so little to say about that.
from Carbondale, Colorado
Submitted on 23-07-2016
Walking distance from the train which I needed to access throughout the stay. A Brick Crossfit right around the corner which made working out convenient, even though they have their own family in the hotel.
from Bengaluru (Bangalore), India
Submitted on 24-07-2016
I like staying in old hotels and this is an iconic one. You don't see too much love but the staff is nice when you need any help. Otherwise a cold hotel but in the main business district so everything is very accessible. Stayed her twice but if given a option I would stay somewhere nearby.
from Mullica Hill, New Jersey
Submitted on 24-07-2016
This hotel is very old, and the lobby ceiling is gorgeous. Bed is comfortable, nice sheets. Bathroom is another story - extremely small. Difficult to close door when standing in it. Understandably this is an old hotel so it would be if they modernized the bathroom. Pipes are loud. I was woken up at 3 am because the person next door was taking a shower.
from
Submitted on 24-07-2016
Hats off to Earnest in the Executive Club. You are a true gem! Hotel lobby is busy but worth the view. Rooms were larger than expected. Executive club was definitely worth it. Family of five had a grey stay hear for a long weekend. Would surely again!
from O'Fallon, Missouri
Submitted on 24-07-2016
Enjoyed my stay at the Palmer House! The lobby is absolutely beautiful with old world charm. A bar sits in the middle with couches and chairs all around. Check in was a breeze but they did charge a $25 early checkin fee. My room was on the 20th floor (no view) but was quaint. I will say the bathroom was super small and could only fit one person in it at a time. (Important when traveling with family). The shower was nothing special but I loved the Peter Thomas Roth bath essentials. The bed was co... Read more
from Fairmont, United States
Submitted on 27-07-2016
If you like adventure, Divvy bikes, being close to all the action, and the ability to catch a show right down the block, this hotel is the place to say. The staff is friendly, the bell hops are a great source of information, and the concierge was a pleasure to work with during my stay. PLUS a Starbuck on the street level lobby was just icing on the cake.
from NYC
Submitted on 28-07-2016
Built in the late 1800's with old world charm. New hotels just don't compare! Wonderful staff and lovely rooms. Location on the loop is perfect. Within walking distance to several restaurants and entertainment If you are staying in Chicago this is THE hotel to choose. You will not be disappointed!
from Virginia
Submitted on 28-07-2016
Perfect location for sightseeing through Chicago! The hotel is beautiful and gave the children an idea of a more glamourous time. We had 3 different rooms on different floors and all were well furnished, clean, and comfortable. Great time had by all!
from McHenry
Submitted on 29-07-2016
Stayed at the Palmer House for a conference and it was well worth the 2 days. The hotel was excellent and the atmosphere and ambiance was top notch. Great location and great food for lunch during the conference. The conference was catered to extremely well.
from Reading, United Kingdom
Submitted on 29-07-2016
Reasonably well-placed, old-style hotel with character. Good atrium area and bar. Beds very comfortable; soundproofing very good. However, bathrooms are very small and cramped, almost to the point of being unusable; shower over bath is weird in that the base of the bath is very pliable - feels that you could fall through at any moment. Currently, work going on at one entrance - have to use the main entrance, which is not a major problem. Room service quick and food quality good, but not cheap.... Read more
from New York City, New York
Submitted on 29-07-2016
I stayed here for business. I was expecting more from a Hilton with s storied reputation. The bad: I was in a small room with a king bed. The bathroom was tiny. Everything was very dated. There was a dead bug on the ceiling throughout my stay. My room air conditioner would cool the room to 64 degrees regardless of the setting I chose. Admittedly, I did not contact the front desk about the issue and just turned off the AC to let the room warm up. I could hear conversations clearly in the neighbo... Read more
from Lawrence
Submitted on 06-08-2016
I recently attended a conference at the Palmer House and the meals were all provided by the Palmer House. Every meal that was provided by the Palmer House was excellent and the service provided was fabulous. The employees I encountered were all top notch people, including housekeeping. My room was very comfortable, although fairly small, but I slept very well and the room was clean. One thing I did not like was that there was no coffee in the room. I can't recall a hotel, or motel I have sta... Read more
from London, United Kingdom
Submitted on 06-08-2016
A stunning atrium creates a good impression when arriving in the hotel and the hotel has plenty of historic character. The Reception service upon arrival was fine. The room itself was very spacious and although the bathroom was on the small side and a little dated. However, the shower curtain was suitable fancy! The choice of free TV channels was impressive and the noise insulation was good. Located right in the Centre of the Loop area, you're within walking distance from many of the central att... Read more
from
Submitted on 06-08-2016
Very historical hotel in great location and from which many popular Chicago tours begin. We upgraded our room to executive level, which provides excellent continental breakfast and evening hors d??oeuvres. In particular, the host for many of the meals, Ernest Fizer, was excellent in making sure the food and drink never ran out and was extremely welcoming to everyone and taking care of their needs. Also, hotel provides free printing from lobby from PC or Mac, which really helped me because the... Read more
from Palo Alto, California
Submitted on 07-08-2016
The Palmer Hours has a great location, a fantastic ornate lobby, but only a borderline room. We don??t regret staying here, but? The location in the Loop a couple blocks from the Art Institute and Millennium Park, with the Red Line station literally just out the door, is a perfect central location for seeing Chicago, and just sitting in the central lobby one level up from the street makes you realize you are in unique place with a unique history. It??s fair to say they don??t make them li... Read more
from Jeddah
Submitted on 07-08-2016
The hotel location is perfect right in the heart of Chicago Also, right in the building there's starbucks which is great for coffee addict as myself. The shock was when we arrived to the room, not very clean very very outdated even for a histroic hotel. I was about to open the curtains and saw a BIG hole in the and doesn't look flattering at all!! The bathroom towels were stained with yellow and did not smell good at all. Also, what kind of 4 stars hotel that still charges for WiFi?!!! $14... Read more
from Lee's Summit, Missouri
Submitted on 10-08-2016
I've stayed at the Palmer House many times. It is a grand old Chicago Hotel with a rich history. The lobby is gorgeous. The staff is helpful (if sometimes a bit slow, but with that many rooms, it can be forgiven). The hotel is located in the heart of State Street with some good shopping and theaters nearby. The hotel is within walking distance to Millennium Park, Michigan Avenue, Navy Pier, Museums, etc. There is an "L" station just a block away. But... the hotel is lacking in a few areas... Read more
from Fort Lauderdale, Florida
Submitted on 10-08-2016
Nice lobby good location , rooms nothing special and expensive ,especially breakfast. Rooms somewhat dated and hallways. Was a little noisy. Lobby crowded with events going on.service was good. Parking expensive.
from Tampa, United States
Submitted on 11-08-2016
I agree the lobby of the hotel is well worth stopping in to see and admire - make it a point if you are in Chicago. After that, some of the lower cost Hilton family members, (Hampton, Hilton Garden Inn) are much better priced, cleaner and more updated. My employer paid over $230 per night, (not including tax) for a room with peeling wallpaper, minimal internet service and for some reason could only get a cell phone signal in the lobby. Additionally, needed to prop open the closet door with th... Read more
from Grand Rapids, Michigan
Submitted on 12-08-2016
My wife and I have always enjoyed the Palmer House so we wanted to take our daughter since she was recently in a play called the Christmas Schooner that takes place in downtown Chicago. My Hilton Gold status has always gotten us on the executive level or at least access to the executive lounge but now it is only Diamond members. Very disappointed and on top of that we paid almost $300 a night and got just a basic room. I even asked for an upgrade but nothing available. Hoping for a special t... Read more
from Springfield, Illinois
Submitted on 12-08-2016
The lobby of this hotel was absolutely beautiful, and in the upstairs halls, there are pictures on the wall of celebrities that have stayed there at one point or another in the first half of the 20th century. I stayed here for four nights in early August as part of a conference of around 8,000 people. I had many friends and colleagues that also stayed in this hotel and the inconsistencies in our rooms were astounding. I had neither an iron, a coffee maker, or a refrigerator in my room. Some of m... Read more
from Madelia, Minnesota
Submitted on 13-08-2016
Currently staying at the Palmer House. Very disappointed in my stay. Brought the girlfriend to Chicago and although our business is in Rosemont I opted to stay downtown because of the action and world class properties. First, upon check in I was told that I could not apply my Gold status Hilton Honors...what a joke that program is. More of a credit card program than a customer service one. Then when I get my room my King Size Room's bed is only 4.2 feet across...a full size mattress. You d... Read more
from North Augusta, South Carolina
Submitted on 13-08-2016
I have stayed three times at The Palmer House, all three times for the same rate, but all three times a much different room. It is hard to determine just how hotel management decides what type of room you will be given. On one of my three stays, my room appeared to have been some type of large closet in a previous life, and I would have complained, except the furnishings were really nice, and the bed was very comfortable. On another stay, I was assigned a room which had five or six windows, a... Read more
from Ann Arbor, Michigan
Submitted on 17-08-2016
We have stayed at the Palmer House many times, but I was disappointed the last time. Because we had not booked directly through Palmer House, we not only did not receive Hilton Honors but were not allowed any of the benefits we had already earned as Hilton Honors members. Those benefits really make the hotel worth going to and we have always received them in the past regardless of how we booked. Otherwise, the lack of a coffee pot in the room, for example, and the too-soft matresses really fe... Read more
from New Castle, Pennsylvania
Submitted on 17-08-2016
The Palmer House is an iconic hotel that I highly recommend if you are visiting downtown Chicago. The hotel is in a nice central location with nice neighboring restaurants and a vintage vibe. At first arrival it was a little difficult to find the check-in desk (go to the second level) and the right elevator for the right floor. But once you get oriented, you can just relax and appreciate the hotel. On the first night my room was somehow placed in the midst of a fraternity gathering which h... Read more
from Victoria, Canada
Submitted on 17-08-2016
What a beautiful hotel!! The classy historic lady is the American Versailles!! The bed was perfect, really, really comfortable. Superb location and helpful staff. You will not regret staying at the famous Palmer House!!!!!
from Jacksonville, TX
Submitted on 17-08-2016
Beautiful lobby, great service, but rooms are shabby and uncomfortable. For a day or two this isn't a big deal, but I was there for a week, and sleeping on the old bed/looking at the blank walls became very uncomfortable.
from Hertfordshire
Submitted on 18-08-2016
This hotel is one of the 'Historic Hotels of America' and is situated close to the Millennium Park. It was a short walk from the Metro which we took from O'Hare Airport. We were offered an executive upgraded room for $50 per night which I would not normally have taken but this included breakfast and evening snacks, which turned out to be a good buffet, and hot and cold drinks all day long. There was also a private lift and dining room to the top floors which were on the executive level. Our ... Read more
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