BookIt.com Verified Traveler Deb from Valley Park, MO

"When registering in I was upgraded to a standard room. I found the hotel a great value, clean, great location and restaurants close by. I have been to Chicago many times and will stay here again."

Report as Inappropriate

BookIt.com Verified Traveler Salzmann from Middleton, Wi

"Staying @ the Allerton proved to be a thoroughly delightful experience. Located on Michigan Ave., it's a perfect location. Rooms are small but very European is design & extremely comfortable. We would certainly stay there again."

Report as Inappropriate

BookIt.com Verified Traveler Unsatisfied Guests

"Hotel room was very small and not worth the money. Front Desk staff was rude and abrupt with us. Stayed 4 nights and Hotel did not have a microwave to heat up a thing. The only free thing was a cup of coffee in the mornings. Parking was just extremely ridiculous at a whopping $50 per night. We had to drop off our stuff and look around for another parking lot."

Report as Inappropriate

BookIt.com Verified Traveler Cheryl Dickey from Wichita, Kansas

"Wonderful Location right off of Michigan Avenue. Very Busy Hotel! Our room was a Tiny Corner room, barely big enough for two addults. I would definately not choose a standard room for two again.
We were told at check in, we had a Queen bed. Definately not a queen, but a full size bed. No Coffee makers in room. Coffee was avilable in the main lobby!"

Report as Inappropriate

BookIt.com Verified Traveler Jennifer from MI

"This hotel was awesome! We even got a free up-grade to a standard suite, which was great because there were 4 of us! Highly recommend! Great location!!"

Report as Inappropriate

BookIt.com Verified Traveler Alex from Bellevue, WA

"It was my first trip to Chicago and my experience at the Allerton Hotel was horrible. The room is tiny and there's no gawn or slippers like other 4 star hotels. The elevators are extreamly slow. I stayed on 6th floor and waited to catch an elevator at least 5 to 8 minutes. The hotel doesn't have a Parking Gaurge, but offers a valet parking. I used a valet parking for less than 1.5 hours and I've waited an hour to get the car back. Of course, they've charged extra $20 for an hour which I've been waiting. I asked the parking staffs to be hurry because I have an important appointment with a client, but they just made me waiting. There was no apology."

Report as Inappropriate

BookIt.com Verified Traveler Ryan from New York, New York

"First of all the bottom of the bed in my room was so tight to the wall you had to climb over the bed to get to the other side of it. The first night we were there we were woke to what sounded like a guy beating someone up in the room below, I reported it and it took the hotel 20 mins to sort the problem out, at this point the shouting and screaming stopped and we could sleep."

Report as Inappropriate

BookIt.com Verified Traveler Linda from O\'Fallon, MO

"I've visited the Allerton before and enjoyed it, but It seems they've been skimping on their housekeeping. We had dead bugs on the bed, black mold growing on the shower ceiling, and less-than-average toiletries. The lines at the front desk were slow and it is a cramped place to stand as people try to get through to the restaurant. With all the hotels available in Chicago, I'll pick another next time."

Report as Inappropriate

BookIt.com Verified Traveler Kim Belanger from Champaign, IL

"We were able to check in early. Steven was great, he delivered our luggage very quickly. We asked for the best place to get pizza, he suggested Giordano's - it was Great! Thanks for a fabulous stay in Chicago."

Report as Inappropriate

BookIt.com Verified Traveler Betty Ryan from Bloomfield Hills, Michigan

"I really enjoyed my stay at the Allerton Hotel.
It was in a perfect location downtown. The staff was friendly,
everything was easy and the room was clean and comfortable.
The only issue would be that the air conditioning did not seem to be
working as well as it should have. The room was a little warm and it
was 90 degrees both days that I was there."

Report as Inappropriate

BookIt.com Verified Traveler Terry Bartfai from Mentor, Ohio

"Great location! Staff very helpful and kind. Only complaint-room a little small. A special thanks to Moises-bell man- excellent advice, ideas and friendly"

Report as Inappropriate

BookIt.com Verified Traveler Richardson from Overland Park, Ks

"The Allerton Hotel was a great place to stay. We thoroughlyp enjoyed the European charm and remodeled suite. The room was clean and the linensbwere exceptional. The staff was excellent from the lobby to the doorman.Our only complaint was the sofa bed that our 21 year old daughter slept in. She was not comfortable."

Report as Inappropriate

BookIt.com Verified Traveler John from Rocklin, Ca

"THE STAFF AT THE FRONT DESK DID NOT CARE ABOUT ANYTHING."

Report as Inappropriate

BookIt.com Verified Traveler M HILL from Irvine, CA

"Hotel is a classic 'old School' building in a great location next to Apple and Nike Stores, along the best shopping blocks in town. Room was smallish but well appointed and comfortable. Service was excellent."

Report as Inappropriate

BookIt.com Verified Traveler Victor from Merchantville, New Jersey

"Th Allerton Hotel in Chicago is a great place to stay, the location is amazing and the staff..are always willing to help any time you need them, in other words..I'll go back to The Allerton Hotel...great city."

Report as Inappropriate

BookIt.com Verified Traveler S.S. from Chicago, IL

"No one at entrance to tell us that registration was located on second floor (confusing). Once we finally found registration, it was noisy because of the bar located in the same place. Were informed that if we even placed our own water bottle in the mini-fridge to keep it cool, we would pay a $25 sanitizing charge. Room was so small that you had to climb across the bed to get to the other side, and back across the other person to get to the bathroom. Elevator was stuck on our floor and after three tries to get it to move, we switched elevators. Room was neat and clean, but I really could not recommend based on other problems."

Report as Inappropriate

BookIt.com Verified Traveler Sonia from Medford, MA

"We had a standard room with two beds. It was very small and our view was of a brick wall, no sunlight in the room. The sink in the bathroom did not drain. The whole hallway smelled, Glasses and cutlery was left in the hallway for two days. Good location for the hotel but will never stay there again!"

Report as Inappropriate

BookIt.com Verified Traveler A Recent Traveler

"Perfect location!"

Report as Inappropriate

BookIt.com Verified Traveler Sly from New York, NY

"This is a fantastic hotel in the heart of the Magnificent Mile. Every imaginable store within walking distance. 3 blocks to the train. 2 blocks to the John Hancock Tower. Room was clean with comfy bed. Totally re-done with a beautiful bathroom, flat screen TV, mini bar (be careful, if you even take something out you will be charged!). The staff is also very friendly and helpful. This is a hotel that I would definitely come back to. It was great."

Report as Inappropriate

BookIt.com Verified Traveler Tracy Favaro from Livonia, MI

"We loved the hotel. We had a king suite and it was large and roomy. The hotel staff was more than accomodating. They let us check in early, it was 9:30 a.m.!! They also held our luggage for our final day until we headed back to the airport. I would be pleased to stay there again."

Report as Inappropriate

BookIt.com Verified Traveler Janet from Dundee, Il

"Great hotel, excellent value, courtous staff, and perfect location off Michigan Avenue. Will stay again!"

Report as Inappropriate

BookIt.com Verified Traveler Duane from Douglas, MI

"Excellent service, no problems what so ever!"

Report as Inappropriate

BookIt.com Verified Traveler Mark Friedman

"I have stayed here several times over the years. Although my room was quite small it was clean and comfortable and located near all the Magnificent Mile hot spots as well as being near some inexpensive places to have meals. As an older hotel it does suffer from a lack of speedy or roomy elevators."

Report as Inappropriate

BookIt.com Verified Traveler Tyson Long from Louisville, KY

"Great location! Rooms were small but very nice! Price was perfect! All around good experience!"

Report as Inappropriate

BookIt.com Verified Traveler C. Amerson from Madison, AL

"Would I stay again? Hard to say.....would look for better options first. I do give it a 4 star for being clean. The room was very clean. I had requested a 2 double bed room and even called WEEKS before to confirm. But when I arrive they had me in a one king bed room. When I spoke to them about it very nicely, they would not budge AT all to make sure I got a two bed room, however the person in line beside me that also wanted a 2 bed room , the clerk came over to the clerk that was checking me in and said this guy wants a 2 bed room and the clerk that was waiting on me just said okay, well just swap out his room from some other customer. So my daughter and I shared the bed, which is okay, but not want I requested. When I pay for the room, I expect to get what I reserve. Super Tight Room, with no way to move around. Bathroom no place to put your things and if you sit on the potty your nose and your knees are inches from the wall in front of you. The room is so tiny that with 2 people and 2 suitcases you are tripping all over yourself. So if you stay here, make sure you only plan to sleep and shower and then get out and enjoy the city. They will hold your luggage after you check out which is great at no extra cost. We ordered breakfast room service one day as a way to save time in the morning....but it ended up costing us more that a full dinner with drinks. We ordered one bowl of oatmeal and one fresh fruit plate and one cup of tea and the bill was 40 bucks. Yes I said 40 bucks for a bowl of oatmeal, one cup of tea and fruit. We had 2 dinners and 2 cocktails out in the city for less than that. And there is NO in room coffee maker, which is ALWAYS a hated thing for me."

Report as Inappropriate

BookIt.com Verified Traveler Geraldine Dolan from Chicago, Il

"The stay was excellent. The room was very nice and the staff were very helpful and friendly. My only complaint would have been that there was no way to make a cup of tea in the room. Coffee was complimentary but not tea. It was a very good visit."

Report as Inappropriate

BookIt.com Verified Traveler Erika M from St. Louis, MO

"My Trip to Chicago was UNBELIEVABLE!!! My wonderful experience was due to my wonderful stay at this hotel. The service began as soon as I pulled up in the cab. Before I could pay the driver my luggage was out of the trunk and wisked away to my room. I especially enjoyed the bellmen. They were knowledgeable and friendly and made my entire visit very memorable."

Report as Inappropriate

BookIt.com Verified Traveler Denise from Miami, Florida

"Great hotel and location. We had a king suite that had a phenomenal view of Michigan Avenue. Staff was attentive and helpful. I will be returning for future trips."

Report as Inappropriate

BookIt.com Verified Traveler Thomas from Worcester, MA

"The Hotel has a perfect location in Chicago. Straight on Michigan avenue, it's close to almost anything you want to either visit or shop at when you're staying in Chicago. I would recommend it to anybody! Enjoy!"

Report as Inappropriate

"An ideal location for both the frequent and/or out-of-town traveler; however for the base rate, room type, and ancillary fees to be incurred other options are probably better suited. The hotel has charm although the rooms are small, poorly cleaned, and mildly undesirable - the bathroom and toilet are inefficient, narrow shotgun arrangement with no elbow room for multiples and flushes like a vacuum (odd to call out, yet trust me - two canNOT get ready at once). The galley floors appeared cleaned (despite the misty grey carpet) yet along the baseboards were leftovers, dust, hair, gum, etc. - must be challenging to use the funnel adapter on the vacuum cleaner for housekeeping.nnThe hotel sales staff was atrocious. We called multiple times in advance of our reservation date to inquire about room upgrades, early check-in, etc only to encounter senseless debates over looking up our reservation without a confirmation number (no email and the paper was misplaced/left at home while we were out) - not sure why other credentials aren't readily available for agents to access guest reservation details with ease... The reservation was found and then we had to be transferred to another rep who never returned our calls or provided information. I personally couldn't fathom another lengthy string of phone calls with no progress, so we opted to keep our reservation untouched although I personally would've rather paid to stay elsewhere.nn"

Report as Inappropriate

"Room was small Tv didn't get cubs game bed was soft and pillows were not good location wad great and guys working down stairs was great"

Report as Inappropriate

"We stayed over St Patricks Day weekend and enjoyed our stay very much. It was our first time in Chicago and the staff were very friendly in helping us navigate the train system. The hotel is in a great location. We would easily return."

Report as Inappropriate

"Surprise! Arriving to the lobby and finding a very long line to check in. We were listening to the people in front of us complaining and we were thinking about to leave. We decided to stay since it was only for one night. The big surprise was when we open the door of our room and saw the room ocupied by a queen bed (more like a double) and very little more since there was no space. We had to lift our wheeled carry-on above the bed because it won't fit between the bed and the forniture. No bathtub in the bathroom. Every extra had a hefty price attached. Nothing free. Is this really considered a 4 star hotel. I stayed in 2 star hostels much better than this."

Report as Inappropriate

"Great location! Hotel wasn't too fancy but overall great. I suggest looking at breakfast prices however before saying yes to orange group."

Report as Inappropriate

"We were very pleased with our stay. The rooms were clean, quiet and temperature control within a half of degree. You can't beat this hotel for value. All of the staff was friendly and very informative. We could not have asked for a better location for our first visit to Chicago, it was within easy walking distance to the lake, Navy Pier, Art Institute of Chicago and the Hancock Tower. We plan on returning."

Report as Inappropriate

"It was a great experience to stay in the Allerton Hotel during my visiting in Chicago. The hotel was very clean, comfortable and quiet. The locaton was great to visit any popular place, and also easy to find a great restaurnts nearby the hotel. It was a great hotel for anyone who visits in Chicago
"

Report as Inappropriate

"Rooms were very small and run down, also dont expect to see or get any help from the staff even when you call !!! Do yourself a favor and dont stay here."

Report as Inappropriate

"Although the price was a good one, we did expect more then what we got.I had called ahead to find out the price on Valet Parking and was quoted by a Staff member $ 40.00 a Night, come to find out it was $ 50.00. The Breakfast at the Hotel restaurant was totally overpriced, $ 58.00 for 2 people for some scrambled eggs, toast and 4 small pieces of sausage? Plus a very small cup of coffee. We where not happy.
But what was the worse part of our stay there was the fact that apparently a former guest had left food in the refrigerator, and when I went to the front desk the female that worked there, stated that that was hard to believe, so basically called me a liar. And for a Million $$$ renovation I did expect for the Wallpaper to be still intact in the Room, but it was coming down. So again the price was nice but from a Hotel where reg Pricing is in the $300 range,This was our Wedding Anniversary and was suppose to be special but it got a real damper. I will never again stay at the Allerton and for sure will post this on Fb and tell all my Friends and Family members."

Report as Inappropriate

"With all of the options in downtown Chicago, I do not think my partner and I will return to the Allerton. The location was great, but there are umpteen other hotels with that going for them. Like many of the older hotels in Chicago, the rooms are relatively small. The heating unit was rather noisy. We paid the extra for all the upgrades and were a little taken aback when all the requests we paid for seemed to be an issue. Rather than telling us that immediately, the check in person (and the registration desk is a little odd, we originally thought it was the concierge desk) just stared at his computer screen while his colleague next to us checked in four other families. We finally did get the room we paid for, but on a much lower floor than requested which ended up being fine since the windows are small not meant to capture views. We were told we received a free upgrade, but that was not true, we merely received the room for which we paid. The elevators are older models and oddly shaped - don't be surprised by the narrow doors.
Having stayed in many other hotels for our yearly trip to Chicago for New Year's, it was a bonus that the Allerton was not a zoo on New Year's Eve. It suited our needs, was clean and was in a great location for shopping and seeing friends, but next year we will try someplace else."

Report as Inappropriate

"Loved our stay at the Allerton Hotel . The location is great ! Located close to all downtown stores and sights. Rooms were on the small side, but very clean and comfortable. It has a conveniently located lounge and restaurant on the 2nd floor.
Room service is pretty pricey.....other than that. Loved our stay."

Report as Inappropriate

"We stayed two nights at the Allerton for our 20th anniversary. The first night was good. We requested a lower level room. It was not ready when we arrived, but we were early. The second day we shopped and dined and came back to the hotel at 7:30 p.m. Our room had not been serviced. We called and informed the staff. We waited and waited. We finally just requested towels to be brought up. This took about 30 minutes. There was not explanation for the reason our room was not cleaned. We did not have a coffee pot or any coffee amenities and our phone was broke. We informed the staff it was our 20th, but no one really seemed to care that our room was in not serviced."

Report as Inappropriate

"Room very small. Great view. No breaks in the restaurant or lounge for guests."

Report as Inappropriate

"Checked in early and got right into my room. Room was the smallest I've stayed at in the metro Chicago area. The heat was not working throughout the day so I jumped in bed to get warmed up. When we returned later that evening the heat was working. Overall this was the poorest value for the money that i have spent on hotels in downtown Chicago..."

Report as Inappropriate

"The rooms are small, but perfectly comfortable. I don't find any issues with the room size despite what others have said in this space.

We had an issue with the shower not draining properly. We called the front desk and the building maintenance engineer was in our bathroom within 5 minutes. He fixed the problem within 10. Great service!"

Report as Inappropriate

"The staff at the hotel are the BEST people. They are professional, courteous, friendly, and went above and beyond. From the moment we walked in, we had the best service! A fantastic experience!



THE PEOPLE AT BOOK IT . COM COULD USE A FEW LESSONS FROM THEM!!!

We've had several terrible experinces with BOOKIT........just saying!"

Report as Inappropriate

"This was a great experience. I walked in to registration and the nice lady behind the counter asked how my experience was getting to the hotel and I just said traffic was awful but I'm just glad I'm finally here. After she logged us in and gave me my room key, she stated that she upgraded us to the junior suite. My friend and I looked at each other w/ questions marks on our face and were so impressed. We didn't ask why, we were just happy and excited! It was such a great start to a fun Chicago weekend! Also all the staff was very friendly.
Thank you,
Angie Vechinski"

Report as Inappropriate