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The Swissotel is perfectly placed in the heart of downtown Chicago. Their exceptional, expansive accommodations are a short walk to the downtown financial and business district and only a few steps from the extraordinary shopping and dining on The Magnificent Mile.
The Swissotel is located just 19 miles from the Chicago O`Hare International Airport and only 14 miles from the Chicago Midway International Airport. Read More About Swissotel ChicagoFantastic Location
The Swissotel is located at the point where the Chicago River meets Lake Michigan, this marvelous hotel overlooks many of the city`s most prominent landmarks. A few of these attractions are:
- The Navy Pier
- Millennium Park
- Lincoln Park Zoo
- The Shedd Aquarium
- The Magnificent Mile
Remarkable Accommodations
Elegance permeates every detail of the spacious guest rooms, setting this four diamond hotel apart from the other luxury hotels in the downtown area. Each of the Swissotel`s spacious accommodations come complete with mind-blowing views and many other plush amenities. From the marble baths to the Penthouse Health Club and Pool guests will be pampered in every way possible during their stay at the Swissotel.
Superior Dining
The Swissotel offers three dining choices for its guests:
Geneva: The Geneva offers timeless American cuisine with a European flair for breakfast.
Amuse: Amuse was created as a retreat from the hustle and bustle, where you can simply watch the world go by. Here you can relax with a cocktail and escape from the busy world.
The Palm: The Palm serves aged prime beef, traditional Italian cuisine and enormous Nova Scotia lobsters. This superb restaurant is open for lunch and dinner.
Print Map & Directions
From Chicago O`Hare International Airport
- Head Southeast
- Turn Left Toward I-190 East
- Turn Right to Merge Onto I-190 East
- Take Exit 50B Towards Ohio Street
- Merge Onto W Ohio Street
- Turn Right Onto North Wabash Avenue
- Turn Left Onto East Wacker Drive
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Ua from Chicago, Il
"We really lucked out to have booked Swissotel the hotel is in a perfect location, walking distance to The Magnificent Mile (do not miss Nordstorm Rack!) nMichigan and the Art Institute, the Bean and Millenium Park to the south.
The hotel is a beautiful triangular building with amazing interior, excellent staff and its tastefully furnished rooms - we had a wonderful view overlooking the river - and according to our tour guide on architectural boat tour (Swissotel is mentioned as one of the notable buildings) its triangular shape allows every room to have a great view.
And I absolutely must mention that their beds are one of the most comfortable I've ever slept in! Including heavenly comforter and pillows :)
Thanks Swissotel for a fantastic experience!"
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- Would Return or Recommend?Yes
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A Recent Traveler
"Excellent hotel; very corgial staff and superb service!"
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Melissa Marotti from Prairie Grove, Il
"Wonderful experience. Get view and service from the moment we arrived ."
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Jacy Gowen from Elberfeld, In
"We stayed in the Swissotel Chicago the first weekend in May 2013. The lobby is very modern and pretty and I fell in love with the very modern elevator bank where you just type in your floor number and get in the assigned elevator. Our room was well appointed and had views of Navy Pier and the Chicago River. We didn't have a great amount of interaction with the staff but what we did went smoothly. My only complaint is that I do not like in upscale hotels to pay a daily charge for wi-fi. I understand that these hotels do not operate the same way as a Hampton Inn or LaQuinta but I find it annoying to be nickled and dimed, especially when paying the already upscale prices. We were not traveling with children but if we had been, the $10/day charge to use the pool would have been a real irritation. As it was, I did without wi-fi for the weekend. The hotel was very neat and clean and we really enjoyed our stay there!"
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- Would Return or Recommend?Yes
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John F. from Chicago, Il.
"Thank God I was with the one I love. ttttttttttttthere was some kind of leak in the room upstairs from my room ,was'nt soo bad drilling and working in the evening because we went out to dinner,but about 2 a.m. a horrible tapping woke us up,called front desk very nice gentleman came to room and made it stop but in the morning 8 ish they started again with the drilling and banging waking us again. So horrible."
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- Would Return or Recommend?No
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Harry Vance from Evanston, Il
"Overall the staff was great, except for the snooty unfriendly bar staff. Clean, modern with excellent breath taking views. Great location and Concierge staff on point. Restaurants were pricey but food fresh and delicious. I would return again, but when I had a little more money to spend. Get the 'Corner King' room."
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C from X, Connecticut
"Very modern, elegant deco inside the room. Nice amenity. Clean and super comfortable bed."
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- Would Return or Recommend?Yes
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David Yee from Milton, Ma
"Great location near Michigan Ave; outstanding view of lake and Pier. Rooms are about average for this price range. My only major issue was parking; they charged $65 per day for valet only parking. Parked on street for a day and returned the car the next. It cost more to park than to rent a car!"
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Tim Batt from Grand Rapids, Michigan
"$56/day for parking"
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- Would Return or Recommend?Yes
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Bob Saunders from Chicago
"Expensive! Parking $62 /day during the week, staying in the hotel. A 12 once miller light beer $7. Food price so high at the hotel, we didn't considered."
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Simon Warren from Indianapolis
"Have stayed at Sofitel 4 or 5 times in last couple of years. Thought I would try Swissotel. We had breakfast twice: at $26, ok but not a treat, and a bit expensive for what it was.
valet parking is $62/night. thought this was a bit of a rip off compared to Sofitel
rooms nothing fancy at all.
Going back to Sofitel next time !"
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Patrick Rickard from Central City, Ky
"When we checked out on the 3rd we caught a cab in front of the Hotel for a trip to Union Station. We did not note name of Cab Co. or Cab number. After being dropped off my wife noticed her purse was gone. We contacted the Hotel and they made an attempt to id the cab for us. They did id the four of us from a tape but were unable to id cab co. or number. We are very appreciative of the effort of he Swissotel Chicago and consider it an act of 'going beyond the call of duty'. We did know the drivers name and contacted the Chicago Government organization that deals with cab companies and were able to retrieve the purse. Thanks to Swissotel, City of Chicago, Sun Cab Company and the driver of the cab for their help and honesty."
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Adrian from Chicago, Illinois
"Very good location ,clean hotel,great staff loved everything about it.Can't wait to go back."
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Stacey from Orion, Il
"It was a great hotel in a good location. We walked to Michigan Avenue and lots of good food nearby. The hotel staff was helpful and kind. It was fun to look out and see Navy Pier and the lake."
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- Would Return or Recommend?Yes
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Mary from Ft.Myers, Fl
"We were upgraded to a corner room with 2 great views. The bed was extremely comfortable, the room was clean, but the WC was too low!"
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- Would Return or Recommend?Yes
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Julie Schearer from Kazoo, Mi
"The hotel its self is very nice for the price. 2 MAJOR concerns of mine, no free internet, and you only were given 1 cup of reg coffee, 1 cup decaff, and 1 tea, all others had to be paid for. And finally you had to pay extra to use the pool and fitness center.... And really nothing located around the area as far as restaurants and stores like many other hotels we have stayed downtown."
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- Would Return or Recommend?Yes
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A Recent Traveler
"Stayed at the Swissotel over St. Patty's Day weekend. Had a few hiccups while trying to check in. The hotel only showed one room even though we had booked two rooms. the names were misspelled in the reservation. The woman who was checking us in remained calm and friendly and upgraded our rooms. We've stayed here before and like that it is quiet and clean.
The parking charges are incredible - try parking in one of the many public garages located around the hotel. You'll save a lot of money. It would be nice if the hotel's website listed information such as check out time. We couldn't find it posted anywhere and it wasn't listed in the room either."
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- Would Return or Recommend?Yes
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Kelley Levy from New Orleans, La
"Great hotel. Great location! We reserved a classic double room which was very spacious and beautifully furnished. We had a great view of the city from the large picture window. Although we did not use the fitness center, we went to see it and it was a first rate work out center with a great heated pool. The concierge was very knowledgeable of the city and was always able to direct us with accurate information regarding subway usage, museum and shopping information and where to go for great Chicago pizza!
This was a fantastic hotel. Sure to live up to any standards."
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Julie from Normal, Il
"Our stay at Swissotel was fabulous. The room was extremely comfortable and the fitness center was VERY well equipped. Would definitely stay again, especially if we could find another deal like this."
Posted: Sat, Mar 16, 2013- Overall Experience:
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- Would Return or Recommend?Yes
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Dori from Peoria, Il.
"lovely hotel, perfect view , good location , but many hidden cost. $75.00 dollars for each day for incidental fees. A lot of money that I did not have or was not told ahead it was needed. Cost to swim , cost for hot tub, cost for wifi . 58.00 for parking. Yes I got a good deal , but the fees made it quite expensive if you used them. One of the clerks told us there was free wifi in lobby , but after trying to use my ipad the concierge , said no that there was no free wifi. it seems they could communicate better on there fees before hand. probably will look for a different deal next time."
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- Would Return or Recommend?No
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C. Yates from Alma, Mi
"Very nice place to stay."
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- Would Return or Recommend?Yes
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Eric from Eau Claire, Wi
"The Swissotel was great.
We were upgraded to a lakefront room.
The rooms are fairly large for Chicago standards.
The staff was friendly and the room clean.
AMUSE - is a perfect place to grab a drink and a snack before a night out.
The value was great.
Definitely will stay hear again."
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Haitian from Chicago, Il
"Amazing"
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- Would Return or Recommend?Yes
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Annie from Cleveland, Ohio
"THANK-YOU SO MUCH our trip to Chicago would not have been the same! Everywhere else, Swissotel was going for $750 for our 4-day, 3-night trip, but we got it for $350 AND TWO free upgrades: late checkout (1pm) and a beautiful, beautiful kingsize lakeview room (seriously, we opened our door at night and saw the Navy Pier ferris wheel lit up)! Anyway, the Swissotel is awesome, if you can afford it! Parking is $56 a day, wifi is $5-25 and the fitness center and pool costs $10 a day! My ONLY complaints are the check-in lines, my boyfriend and I were cut by a couple because it's pretty disorganized and I would hear this weird thumping noise coming from our bathroom at 4:30am (from the pipes or something). Besides that, no complaints! many super quiet, efficient elevators, friendly staff, housekeepers, concierge, bellman, etc. best bed ever, too! :)"
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- Would Return or Recommend?Yes
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Chris from Markham, Ontario
"CHicago is a beautiful city!! We had snow one day and it jsut added to the scenary.
Took lots of pictures!
The lcoation of the hotel is central to everything. we could go under ground all the way to the El subway or out to Michigan Street. For a cold day, this is very handy, The hotel itself is beautiful, clean and the staff were all very friendly and helpful. we got a room facing the lake, so at night the view is breathtaking. The bed and bedding feels like home! I would recommend this to everyone, but be aware of the extra charges...because it can get quite expensive!
THe pool/fitness room is additional charge, the internet is another charge, the parking was $59 a day, which i think is a bit outrageous. We ended up asking around and parked next door for $32 which was a lot more reasonable, but there is no in/out privilefge. Since we were downtown most of the time, we walked alot and it was actually a great idea to see Chicago downtown.
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- Would Return or Recommend?Yes
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Wally from Puyallup, Wa
"What a great deal we got and what a phenomenal hotel stay. This was a last minute booking. We bought a 3 day hotel and flight deal at a fantastic price. The Swisshotel was the chosen hotel. It did 'nt start well as there was a mix up at the reservation desk. No problem, the receptionist took us to the bar and gave us vouchers for free drinks, she then attended to the problem and came into the bar to give us our key.
The wait staff was also Phenomenal. The hotel management must take some credit as the staff were so well trained"
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- Would Return or Recommend?Yes
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Mike from Kenosha, Wi
"we had a great trip . I proposed to my girlfriend that night and the hotel sent us a bottle of champain and chocolate covered strawberrys complementry . Our movie channel wasn't working and gave us free buffet Sunday Brunch.... They were great. beautiful view of the city and navy pier. The hotel was clean and friendly and the staff was very nice. We will go back."
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- Would Return or Recommend?Yes
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A Recent Traveler
"The hotel was close to all major attractions and shopping. However, the prices for breakfast were outrageous and I have never been to a hotel that did not have a microwave for guest or if a microwave was not available would not find a way to warm up food for their guests. Teh parking was on par to other hotels in the area."
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- Would Return or Recommend?No
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Kathryn Mulligan from Madison, Wi
"Hotel was a great value for the money...best deal in downtown Chicago at the time I booked. However, I agree with over-priced breakfast comment and also agree that Internet should be free. It was the highest I've seen anywhere."
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- Would Return or Recommend?Yes
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Kevin from Chicago, Il
"This hotel was fabulous. We got a free upgrade to a king and lakeview and it could not have been better. Perfect view. Room was clean.. Only thing about the bathroom was the sink water had no pressure at all. Shower was very nice. Parking is a little expensive but what do you expect in Chicago..I do not think it should be high for guests.
Would return for another overnight getaway."
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- Would Return or Recommend?Yes
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Alicia Anino
"Loved hotel interior, location to all attractions, but parking fees were outrageous and there was so much information that was missing from their website that I couldn't get ahead of time (check in time, check out time, parking fees, wifi prices). I think for these prices the hotel should have free wireless internet."
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- Would Return or Recommend?Yes
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Linda Zell from Wheaton, Il
"Would go back in a minute absolutely nothing negative
It was my birthday don't know how they new but got a very good pretty B-day cupcake"
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A Recent Traveler
"Not worth the price.
La Quinta provides a complimentary continental breakfast. A bowl of cereal at Swissotel is $8. Never again."
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Roger
"this place was perfec. People very friendly. great clean room, will be going back as soon as i can"
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Ryan from Chicago, Il
"Great hotel. Only issue was an extra 75 dollars that gets taken out of your acct. They said it would be refunded within 3 to 4 days. Not a huge deal, but would have been nice to know about these temporary fees before I arrived at the front desk."
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Kevin Baker from Alexandria, In
"the swissotel is a great hotel and i will stay there again. the people were great and rooms were great. dont know why anyone would gave a bad review.."
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Paul from Kansas City, Ks
"We would strongly recommend the Swissotel to everyone. The hotel is beautiful, the rooms are large and the staff is welcoming. We also highly recommend The Palm restaurant that adjoins the Swissotel in Chicago."
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Mike from New Hudson, Mi
"We were there to check our bags very early so we could see the city. They not only let us check in early but helped us to get a corner room with a view of the river and the Navy Pier. Great pool and Whirlpool toward the top of the hotel with a nice view. Have access at the pool & whirlpool for those in wheelchairs to get in and out. One problem was that the whirlpool had a problem with the start switch so frequently a maintenance man needed to be called and that needs to be fixed. Other than that, I cant say enough about how glad I am that I went to the Swissotel"
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C Mitchell from Dallas, Tx
"our stay was very nice and we had incredible views! such a great deal and the staff was very friendly. Food in lobby area was just ok... i would definitely recommend this to friends"
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Sandra
"We enjoyed our stay - the location and view was beautiful. We had a great view of the lake and Navy Pier. I highly recommend this hotel."
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Paul Curran from Chicago, Il
"Beautiful hotel in a quiet area downtown."
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- Would Return or Recommend?Yes
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A Recent Traveler
"It was a great facility and the staff was very pleasant. Was disappointed to find out there was an additional charge for pool use and internet, but everything else was great. Would definitely stay again!"
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- Would Return or Recommend?Yes
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Diane Murdoch from Redford, Mi
"I always stay at the Swiss. Great location, value, courteous and helpful staff!"
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Joe from Evanston, Il
"Large, quiet, clean and comfortable room with great view. I would definitely recommend it.
Only minor drawbacks are $10 charges for wifi and fitness/pool facilities. And 'low flow' tap in bathroom leads to some water temperature control problems."
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Elizabeth from Chicago, Il
"I would recommend the Swissotel to everyone. The service was great. The views were unbelievable."
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Vicki from Leawood, Ks.
"Great Hotel, perfect location, nice clean rooms,, amazing lobby,only complaint we were sleeping and they started drilling in the room above us. But I would return, because it is really a nice hotel"
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Mel B. from Detroit, Mi
"Very nice Hotel. Comfy Beds!! Great View!!"
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- Would Return or Recommend?Yes
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John from Montclair, Nj
"Absolutley phemoneal deal and hotel through book-it at $99/night free upgrade to King overlooking Lake Michigan.
Great service - prompt, courteous, professional. Beautiful hotel, spacious room and spectacular view of the lake/Navy Pier.
The only thing to be aware of is that WiFi is extra but given the hotel room rate, seems totally fair.
I would go back in a heartbeat and would suggest that at the price - you'd be hard pressed to find a better value.
Next time I am back in Chicago, I will be staying at the Swissotel."
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Randy Staton from South Bend, In
"Charged you for internet service, pool, and hot tub, which wasn't working. Otherwise it was a good experience."
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Wendy from Denver, Co
"it is a nice hotel and the staff was very friendly and really helpful. The rooms were super clean and hotel is nice and has the Palm inside which is a great steakhouse. Would stay again and recommend."
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A Recent Traveler
"I stayed one night at this hotel and it was great."
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Ronald Sliwinski from Madison, Wisconsin
"Great hotel in a great location - the staff were wonderful. I am very disappointed that they just instituted a $10 fee for using the health club when a guest. Unwarranted and petty in my opinion. Detracts from an otherwise stellar experience.
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Davalle Rembert from Franksville, Wi
"Our stay at the Swiss Hotel was very nice, the staff was excellent, the food at Amuse lounge was very good. We were upgraded to a corner king room for my birthday. We plan to go back for my wifes birthday in may."
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- Would Return or Recommend?Yes
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Gary from Columbus, Oh
"As a multi-visitor to Chicago, the Swissotel is a place you must stay at. Great customer service, clean and spacious rooms. Also a great location right off of Michigan Ave."
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A Recent Traveler
"hotel was stunning had great view of the river .staff was kind had a awsome time"
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A Recent Traveler
"Great hotel. Expensive parking."
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- Would Return or Recommend?Yes
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Dianna Wright from Monroe, Mi
"Everything about our visit was excellent! From the check in at the front desk - to our room - to our view - to everyone during our stay> Got right into our room around 1030!
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Ronkoy from Fox Lake, Il
"The room was terrific with a great staff, great locatioh for getting around the city had awesome views from our window. Best of all, it was a non managed property which carries a lot of weight in my decision making."
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Michael from Flint, Mi
"great hotel with great view . getting a taxi was easy. walking to Michigan ave was great. lots of quick eats close bye. staff was friendly and helpful! my kids love the elevators. I love how easy it was to get there and get out. so close to lake shore drive and millennium park. navy pier was all lit up and beautiful."
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Ewagler2 from Trivoli, Il
"Great location to visit Magnificent Mile and Navy Pier. Classy hotel, friendly efficient staff. Easy to navigate too which in Chicago is worth alot! Perfect view. After seeing our room was not what we had booked we returned to the desk showed our reciept to the lady who checked us in and quickly accomodated us based on our reciept. As for the hotel I would give it 5. Without a reciept I probably would have been stuck in the standard room which would have been nice but not what I was promised. "
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Angela from Trafalgar, Indiana
"We had a great view of the river and the Navy Pier! The Hotel stay was very nice. My daughter and I had a wonderful weekend together in Chicago!"
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Ken from Chicago, IL
"This was a wonderful for choice for our stay in Chicago. Everything and every employee was exceptional at the hotel."
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Juan Urbina from Chicago, Illinois
"This is an excellent hotel. I would recommended
Nice view to navy pier. We got there at 11:30am and we were given a room right away."
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Tom Neukom from Minneapolis, MN
"Great Hotel, Great staff, Great Location!"
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Lisa from Toledo, OH
"Beautiful views! LOVE the elevator system. Very efficient. LOVED the pool/jacuzzi on the 42nd floor. Would have loved it better had I been prepared for it :) The gym contained an entire Precor circuit system plus free weights, yoga balls, ellipticals, treadmills, and a couple unrecognized gadgets. A full gym with great scenery. The linens and pillows were SO comfortable. Only problem we had was that we were provided only 1 washcloth and it took 30 min to get more. The location is perfect! Will definitely stay again!"
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Rick from Chicago, IL
"The Hotel was very responsive to any issues that came up. The hotel staff is very friendly and very responsive. They try to make everything right.
I would NOT recommend THE PALMS RESTAURANT which is located right inside the hotel. The server was fine as was the dinner. When I asked for a pen to charge the bill to the room, the manager informed me that he was unable to bill the dinner to the room. He then told me AFTER I give him my credit card, he would give me a pen - he gave me the impression he was afraid I was not going to pay the bill. What really did not impress me was the managers attitude towards us. When I stated I planned to make a complaint, his response was I could complain to anyone I wanted to it did not matter. I did complain to the Hotel. The hotel explained they do have manual procedures in place when there is an IT issue and it should not impact a guests ability to charge the bill to the room.
In summary, good hotel I would stay there again. I would NOT go back to the Palms Restaurant due to the lack of customer service I experienced. There are good steak houses right in the area that understand the concept of good customer service for the price."
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Kevin from Melbourne
"A great stay overall in a fantastic hotel. Run by great staff. Two gripes though - wireless internet at $10 per day is very poor value for such a great hotel. and room service is so overpriced its almost unaffordable."
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Fran Grebenc from Tecumseh, Ontario
"Great location and hotel. Beautiful waterviews, beds super comfortable and rooms very clean. Conveniently located to Michigan Ave and State St. Would definately go back again!!"
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Gerard Roberts from Laporte, IN
"I thought it was a nice hotel but to international for my taste. I would stay again however because of the location in chicago."
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Patricia from Toronto, On
"We were very pleased with the location of the hotel, very close to Magnificent Mile. The concierge assisted with tour booking and got immediate response to repair of coffee maker. I didn't know this hotel chain so was pleased with our stay."
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TABITHA from WEST HOLLYWOOD, CA
"The Swissotel was fantastic from start to finish. The whole staff was great. I will most definitely be going back. They are great!"
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A Recent Traveler
"Great hotel and excellent location!"
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Maryann from Boise
"Loved it, would definitely stay again! Wonderful service, great location, within easy walk of anywhere! Excellent!"
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J. Jacobson from San Jose, Ca
"Lovely hotel, a bit remote though"
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A Recent Traveler
"Extremely nice hotel. Will stay again if going to Chicago."
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Kerri Mason from Scottsdale, AZ
"Rooms were very nice. Beds were extremely comfortable. Staff was friendly and helpful. GREAT location! Would stay again."
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Dot from Orlando, Fl
"The Swissotel was a great choice for my husband, 13 year old daughter and I while visiting Chicago for the first time. The hotel was in a great location, steps from Michigan Ave, restaurants and the Navy Pier. We got a fantastic rate and would stay there again!"
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Susan from Nashville, TN
"The hotel was nice and in a good location. The rooms were clean. The only beef there is we wanted a king and I requested one (though it's not guaranteed) when we got there we were told that a king would be $45 more per night. Fail to that so we kept the double which was a little annoying.
Also, we tried to get the hotel to help us with getting a cab. We were met with indifference and were basically ignored. Fail to that. Also, when checking out, the hotel staff was a little on the rude side but not too bad.
We got a good rate on the room so if I were able to get a similar rate next time, I would consider staying here again. But, if not, I would consider alternates first."
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Eugen from Naperville, IL
"Hotel has decent location, close to Michigan avenue, Navy Pier and Milenium Park, and good for walking around. The place seems to be clean has nice pool and fitness area and quite a pricey restaurant. views can be great also and I got a high floor room towards the river corner so cant complain. The parking is very expensive (55/day) so this was a downside. Also the water in the room is $8/bottle so watch out! Room was nice and clean, the AC worked fine but we noticed somewhat stuffy air/smell when we get in so this was somewhat disappointing given the price and star rating. Hopefully not all rooms are like this. Staff was ok but didn't see much of it except for check-in and valet parking."
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Claire
"I went with my mom and everything was excellent except for the usd10 per day for internet.
The room was clean, comfortable.
The staff was very nice.
I suggest that the pool should be a little bit warmer."
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Susan from Tucson, AZ
"Great location. Great views. Great room. Would stay here again without hesitation."
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Tameka Lindo from Aventura, Florida
"This was my second time to Chicago and my Fiance's first time. He had hugh expectations and I didn't want to disappoint him so when I booked the hotel I didn't know what to expect because we've never stayed at a Swissotel before. We couldn't have been more happy when we arrived at Swisssotel Chicago. The decor was very modern and the hotel staff was friendly which was a good start to our trip after flighting all morning. The room was clean and room service attended daily with all my crazy request for more towels. 'I use a lot of towels' We had an amazing view of the river from our room which made it even better. The Hotel was centrally located for great Shopping on Michigan Ave, Restaurants and Tours. The concierge was great at recommending great little breakfast locations and great steak restaurants. The only fault was we couldn't have stayed longer. Great hotel would highly recommend this hotel and location."
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Kelly from Granite Falls, NC
"Stayed at the Swissotel in Chicago for the first time and will forever compare any other hotel to this one. The corner king room is very nice with two walls of windows to enjoy magnificent views of Navy Pier and Lake Michigan. (27th floor) The bed was one of the most comfortable I've ever slept in at a hotel and the room was so quiet - never heard a neighboring door slam or any outside noise. Although others mention the elevators being a problem, I found them to be quick, quiet and very efficient. Rarely had to wait more than a few seconds and the ride to the 27th floor was only seconds long. The location is wonderful - right on the Chicago river and near shopping on Mag. Mile. The fitness room has excellent equipment and the pool has 360 degree views of the city. I would absolutely stay at the Swiss again and would recommend it to anyone traveling to Chicago!"
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Kevin from Leavenworth, KS
"It was my first time in Chicago, and I had a wonderful time! We had a room on the 25th floor with a view of South Chicago Loop. Right when you get off the elevator, you're welcomed with a view of Navy Pier! But the best thing of the overall stay was the early check in. Our flight got in way early in the morning, so we took our time walking to the room, and to our suprise and much thankfulness, we got checked in immediatly! That helped more than the hotel will ever know. The downfall of the room was the ac never got too cold in the room, and the channels on the tv would not load. Kept saying that it could not find signal. The location of the hotel was perfect! Quick walk right onto Michigan Avenue, which we had walked many times throughout the stay, and in the backyard was Millienium Park. I will definatly be back to stay soon at the Swiss."
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Ruth McCarroll from Mississauga, Ontario, Canada
"It was disturbing to find it necessary to clean the sink area, back of toilet (urine stains), and the floor in the bathroom which was really dirty. We did not use the shower or bath in the bathroom but showered in the Fitness area which was in pristine condition any time we used their facilities. The carpet in the room was not clean either and there were long dark hairs on the towels in the bathroom.
If the cleanliness was upgraded, we would not hesitate to return. We requested not to have room service durinig our stay since we felt it was only for three nights and we are tidy people. It was easier for us to clean the places mentioned above when we returned after our late afternoon and evening on Wednesday rather than have to wait in the room for someone to come and do it for us. We had only two full days in Chicago and were not in the room from breakfast time till a short break to change before heading out for the evening each night.
However, we cannot say enough about your staff. Breakfast staff in Geneva room were always kind and efficient. My husband and I cannot say enough about your staff - they are wonderful and so helpful.
Again, if we could rely on the cleanliness of our room, we would definitely return and recommend your hotel. By the way, the views were outstanding - we thought the room's location was superb.
Sorry not to have the reservation number but the data is above under Booking ID.
Thank you for the opportunity to let you know our opinion.
"
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JT Fischer from Chicago, IL
"Great location with access to Michigan Ave, the river walk and lake. Staff very friendly. Cleanliness was average (?) due to long black hairs found in bed & bathroom, carpet was poorly vacuumed."
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Kevin from Minneapolis, MN
"The hotel's location is convenient and the overall design and details were very appealing for the type of get-away weekend we were looking to enjoy. The room was very nice and extremely comfortable. The hotel human experience was non existent - I never saw or spoke to any staff other than the doorman which is unusual for a high end hotel. I just felt I was in a machine of sorts but with a really cool elevator system. I only wish there was a bit of hospitality in their delivery and business plan."
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A Recent Traveler
"if they want to garner more of the business clientele, don't understand why there is no free wifi nor free business centre"
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Bruce from Bettendor, Iowa
"Beautiful Hotel and location. Staff was friendly and efficient, and welcoming. Priced a bit on the high side for the amenities in my opinion. Would definitely go back, but might go with a lower cost room, as the view to the lake is ok, but not spectacular."
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Jennifer
"The hotel was easy to find and very clean. The only problem my husband and I had was the roomservice surprise he was having for me, was suppose to be in our room at a certain time and wasn't. Then when my husband called to check on it, they said they were not aware of our check-in and it would be there in 15-30 min. An hour later they finally arrived. Just disappointed that this was a surprise for me, but it didn't turn out that way. And it was way too much money for this not to be done the way my husband called and planned it to be."
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Liz H. from Chicago, IL
"I have been a long-time sentimental fan of the Swissotel brand. While I hadn't been a guest at one for many years, this recent 'staycation' return to the Swissotel Chicago did not disappoint! The location is ideal to major city sightseeing attractions and shopping, and the level of customer service is impeccable across the board. As for cleanliness, this observation spoke volumes to me... I was waiting in the lobby and saw a passing staff member divert his direction to walk over to a couch to pluck a tiny speck of white lint from the back rest. (A man after my own heart.) Now, that's what I call pride in presentation!"
Posted: Mon, Aug 13, 2012- Overall Experience:
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A Recent Traveler
"Very nice place in middle of everything, high recommended, me and my wife enjoy it a lot!!!"
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Maryjo Seger from Winnebago, IL
"was fabulous! Very nice, modern, friendly and wow - what a location! It was family girls weekend and I can say very kid friendly; ages 8 and 15. Next time we'll take a water taxi from Union Station to swissotel."
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William Smith from Windsor, ONtario
"The hot was't working a couple of nights during our stay, but this is a great hotel in an excellent location if you want to be downtown Chicage. Its close to all modes of transportation and near the Navy Yard. Views are wonderful. The staff are fantastic."
Posted: Wed, Aug 08, 2012- Overall Experience:
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A Recent Traveler
"Our stay was nothing short of incredible! They upgraded us to a corner suite, the view alone was worth coming back for. The room was more than we could have expected, spacious, spotless and modern with a very central location. The staff was super friendly, the housekeeping was especially accommodating and friendly. I look forward to my next Chicago visit where I most certainly stay at The Swissotel!"
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- Would Return or Recommend?Yes
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A Recent Traveler
"I have stayed at the Swissotel Chicago a few times and as usual it lives up to its high standards. nThe only drawback is the check-in. There is no order to it at all. It's a free for all when it comes to checking in/out at the front desk.nHope to stay at your place soon.n"
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Lemay from Wi
"The staff was very friendly and professional. They were there to take care of us from the time we arrived to our departure. The hotel was very clean very well kept. I would recommend this hotel to everyone. It is truly a great experience. The pool and hot tub were very clean. We would definately stay there again. Fantastic location and in walking distance of shops and activities."
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Barbara McFarland from Chicago, IL
" I was not expecting a fabulous room with a view. Imagine my surprise when I walked into the room and saw the view over the Chicago River! Thanks!"
Posted: Thu, Aug 02, 2012- Overall Experience:
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J.dell from Hixson, Tennessee
"WONDERFUL!!!THE HOTEL IS FANTASTIC!!THE STAFF ARE GREAT!"
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Mark Flores from Peoria Heights, Illinois
"Very nice place i would go back ,located to walk were ever you really want to go."
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Peggy Kaczorowski-Jones from Telford, Tn
"This hotel was one of the best hotels we have stayed at in Chicago! The location was excellent, the views we had were awesome, and we'd stay there again."
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Linda from Phenix City, AL
"Great stay at a great hotel! Really good location if trip is for sightseeing. Navy Pier, Millinenuem Park (Home of The Bean and origination point for the Trolley tours), State Street shopping all within easy walking distance. View of Navy Pier and the Chicago River from our room. Great staff and well appointed rooms. Would definitely recommend to friends and family!"
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Kevin Johnson from Oswego, IL
"awesome view! Humugous room!"
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A Recent Traveler
"Great Hotel to be in"
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- Would Return or Recommend?Yes
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Steven Levenson from Pheonix, AZ
"Had a great visit-. Great location - short walk to Navy Pier, Millennium Park, Art Institute and Michigan Ave's Magnificent Mile. Also, very nice hotel - greatly appreciated the Keurig Coffees and Tea."
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Matthew Seelig from Washington, Dc
"Terrific deal on a beautiful room on the 24th floor overlooking Lake Michigan and Navy Pier! Great staff and a wonderful experience all around!"
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JOHN from CARPENTERSVILLE, IL
"Great hotel, great location and friendly personnel."
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Cathy from Jefferson City, MO
"we love this hotel, the location works well for us. Only complaint was that there is not a top sheet on the bed only the comforter, I had to kick the temp down to 65 and the room was still not cool enough to cover up with such a heavy cover."
Posted: Mon, Jul 16, 2012- Overall Experience:
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Jason from Chicago, IL
"This is a nice property. The Palm on site is a great addition but the bar area is not nice. The valet and bell staff were less than helpful and unprofessional. This my main reason for the downgraded rating. The workout facilitis are very nice, but the pool area is just okay."
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Jacquelyn Wilfong from Byron Center, MI
"We had absolutely no problems with our hotel rooms or anything. The Swissotel in Chicago is phenominal! "
Posted: Mon, Jul 16, 2012- Overall Experience:
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Budzinski from Chicago, Illinois
"That Hotel is just Awesome. We were greeted very nicely. We got a room on the 27th floor directly looking at Navy Pier. Wow! They gave us complimentary dipped strawberries to go with our champane. The room was very clean and spacious with all rhe ammenities you need. The soft sheets and fluffy comforter really made the bed so cozy top sleep in. I love the flavored water in the lobby. Great idea!. Very helpful and accomidating to whatever you may need. I would love to go and stay at the Swissotel again. Very relaxing and beautiful hotel."
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- Would Return or Recommend?Yes
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Milton from Huntington Beach, CA
"I stayed only one night in hotel, but I'm definitely coming back. I stayed in the Classic Lakeview room and that's really all you need. You get the view of the Chicago River out to Lake Michigan and Navy Pier. The elevators work a bit differently, but they're efficient. Overall a great experience."
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- Would Return or Recommend?Yes
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Erin from Poplar Bluff, Missouri
"My family and I just returned from Swissotel Chicago. We stayed four nights with our two sons, ages 5 and 7. The room was extremely comfortable and clean. The staff offered a roll away bed free of charge to be brought up, the staff was extremely friendly, helpful, and polite. Our room overlooked the Chicago River and Wacker Dr. The kids enjoyed the pool and hottub as well. My only complaint with the hotel is the price of the restuarants and room service. We did not utilize either of these because of the price of the food, for example, room service breakfast: 2 eggs, 2 piece of toast, and some bacon was $28!! The room had a refrigerator in it, so we went to Walgreens and bought cereal and milk to keep in the room for breakfast. When we return to Chicago, I will definitely be returning to the Swissotel."
Posted: Tue, Jul 10, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Joan from Toledo, Oh
"great location, clean room and great view. would stay again"
Posted: Mon, Jul 09, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Jen from St. Louis, MO
"I had an amazing time at the Sissotel! I would recommend this hotel to every one of my friends and will be sure to book again next time I'm in Chicago!"
Posted: Sun, Jul 08, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Kristi from MN
"This hotel was super clean (believe me I am very picky) and the beds were extremely comfortable. Even though the elevator system is different than most, it worked very efficiently."
Posted: Sat, Jul 07, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Karen from Upland, CA
"We were driving across the country with a stopover in Chicago. We were not exactly sure when we would arrive, so we did not book anything ahead of time. The day before we planned to arrive, I looked up 'Last Minute Deals in Chicago.' I had stayed at one of these hotels a few years ago and knew it went for about 3X the price. I thought it was too good to be true, but it was true! We had 2 fabulous nights there at a great price! Thank you so much "
Posted: Fri, Jul 06, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Karen from Chicago, Illinois
"Staff efficiency was there, but had I known housekeeping was going to ring the doorbell at 8:20am, I would have hung the privacy sign on the door. Not a real complaint, just an FYI for the next guests."
Posted: Fri, Jul 06, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Scott from Chicago, IL
"Great Location. Great Staff. Super Clean Room. Could have not asked for a better hotel. Great hotel. Will come back."
Posted: Fri, Jul 06, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
A Recent Traveler
"More relaxed, less stressfull"
Posted: Wed, Jul 04, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Victor Joaquin from Grand Rapids, Mi
"Very nice and clean. Love the Bathroom and the staff was excellent. Had a wonderful view of Lake Michigan and the Chicago skyline!"
Posted: Mon, Jul 02, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
PATRICK FRANCIS from TOLEDO, OH
"Had a great time,went to DOSE truley enjoyed it ,had lots of fun all over Chicago"
Posted: Tue, Jun 26, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Heather from Auburn, IL
"Great hotel, great location for a family vacation. Very close to everything we wanted to do! Hotel was very clean and staff was very friendly and helpful. We loved it here and will definitely come back."
Posted: Mon, Jun 25, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Leniger from MO
"Great hotel, perfect location to Michigan ave, navy pier and anything there is to do in downtown chiicago, will stay again!
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Cat from Ann Arbor, MI
"The rate for this hotel was great. The location was very easy to walk to Michigan Ave, and our room overlooked the river. The lake view from the elevator area was beautiful. The bathroom was perfectly clean and all four of us who packed into the room were able to have a great nights sleep on the comfy beds. The best part was that the bartender brought my brother a free birthday dessert, complete with candles! This was such a nice surprise, especially after going to dinner at a nice steak house where the waitress was awful and couldn't have cared less that we were in town for a special occasion. FYI, we parked for free in the neighborhood where my brother lives, and then took an $8 cab to the hotel, rather than pay $55 to park for one night!"
Posted: Fri, Jun 15, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
A Recent Traveler
"Overall I was very satisfied with the hotel accommodations. This hotel is located at the end of Wacker overlooking the river and Navy Pier within sight. Hotel lobby was clean as well as my room. I would stay here again."
Posted: Thu, Jun 14, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Debra Wildey-Sutter from Oviedo, Florida
"We arrived after driving 9 hours from Toronto to enjoy our night in the Windy City. We got to the hotel and Swissotel had them reserve a king room smoking. Both my girlfriend and I are allergic to smoke but no one asked us, 2nd we are both handicapped and sleep on the right side of a bed so one king would not work. However, the staff did find us a room to stay in eventually. By the time we were done we had not time to rest before heading to dinner. I will never understand why hotels over book like they do and there was a huge convention in town. We were one of 20 guests sent to the other hotel. I will never want to try and stay there because of this horrible experience."
Posted: Thu, Jun 14, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
Pat from WESLEY CHAPEL, FL
"The Swissotel Chicago was a beautiful hotel. Well appointed throughout.
The Palms restaurant off the main lobby that had wonderful food.
The staff at the hotel was informative, friendly and courteous.
Will stay there again!"
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Doug from Grand Rapids, MI
"Awesome room with an awesome view and a great location. The only Con is that parking is $55 per day."
Posted: Wed, Jun 13, 2012- Overall Experience:
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BookIt.com Verified Traveler
M. Donahue from IL
"Very nice hotel...walking distance to everything!"
Posted: Wed, Jun 13, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
T Kimmel from Ottawa, Ontario
"If you want a great location for Grant's Park and Bluesfest then the Swissotel is it. And, it is convenient to many other Chicago attractions; close to Magnificent Mile, theatre district, and CTA buses and trains. Staff are courteous and room is excellent value."
Posted: Tue, Jun 12, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
A Recent Traveler
"Very friendly staff; great location!"
Posted: Tue, May 08, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Mary Beth Miller from Aurora, IL
"What a disappointment. Although our room was excellent- comfortable bed, clean, large bathroom, small fridge, coffe maker- no one bothered to mention that the entire lobby/lounge was under construction. It's not mentioned on the Swissotel website, and staff didn't bother to mention it when we checked in. Not even a 'pardon our dust' sort of thing. Everyone acted like nothing unusual was going on and that people wouldn't notice a missing lobby and lounge. One of the reasons I'll pay extra for the 4 star hotels is because they have such lovely lobbies and lounges and I would have postponed my trip to this particular hotel until after renovations were complete if I had any idea what was going on. My second complaint is the additional $15/per person to use the exercise/swimming facilities. Are you kidding me? Hundreds of dollars to stay there and you get charged to use the pool? Absolutely uncalled for. As a result of these things I will not be back."
Posted: Fri, Mar 30, 2012- Overall Experience:
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- Would Return or Recommend?No
BookIt.com Verified Traveler
SUHDONG HAHN from CHICAGO, IL
"Very good quality & value."
Posted: Wed, Mar 28, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Laura Kroth from Jackson, Michigan
"My family and I stayed for a weekend to attend a wedding. The service we received was excellent. This is such a beautiful hotel to stay at in Chicago. We will definitely stay here again!!!"
Posted: Tue, Mar 27, 2012- Overall Experience:
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- Would Return or Recommend?Yes
BookIt.com Verified Traveler
Jean Sanno from Ingleside, IL
"We decided to take a 'Staycation' in Chicago, and be tourists in our own wonderful city. This hotel was chosen for its location, and price. Even though the hotel was under construction during our visit, we were never inconvenienced or bothered. The staff was very friendly and helpful, and we were very happy with our dinner in the hotel restaurant, 'The Palm'. We would definitely recommend this hotel to friends and family."
Posted: Mon, Mar 12, 2012- Overall Experience:
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"Although it was a bit more than a dime, our stay at the Swissotel was very good and I would return. The River Side Corner King Room would be the only room to stay in as the view is amazing. The conceirge was very attentive and the lobby bar was very comfortable. Access to downtown is simple via walking or cabs. Navy Peir is very close ."
Posted: Tue, May 21, 2013- Overall Experience:
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- Would Return or Recommend?Yes
"The Swissotel was very nice, high end. The view was beautiful overlooking Navy Pier. The parking was high at $62.00 and it was difficult to find, so clear directions with every reservation would be nice because you lose your GPS in downtown Chicago.
Loved walking distance to Michigan Ave. Eggy's was awesome for breakfast(behind the hotel)"
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"I had such great time I started to book an extra nite great view of the navy pier from my room really a great hotel will be returning again soon"
Posted: Mon, Mar 25, 2013- Overall Experience:
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"We enjoyed every minute at the hotel. Super people, great rooms and view. The pool and fitness center was top of the line. I'm certain we will return."
Posted: Mon, Mar 11, 2013- Overall Experience:
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"Great First class hotel ! Everything about this hotel was impressive. From beautiful lobby to spacious rooms with outstanding view. Everyone was very friendly and helpful. I had no complaints what so ever. I will stay here again whenever I am in Chicago."
Posted: Tue, Feb 12, 2013- Overall Experience:
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"Good beds! Very important to me due to back and hip issues. Staff was terrific, food way above average. Cool elevator system, never a wait."
Posted: Fri, Jan 25, 2013- Overall Experience:
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"The Swissotel was fabulous - wonderful rooms, great staff,great location and a wonderful value on Bookit. The hotel amenities were excellent and the view out of this world. A definite top choice worth considering for your stay in Chicago.
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"The staff was very accommodating. We arrived at 9:00 am and was allowed to check the car with valet and go ahead and register. The room was ready so they let us go ahead and check in(at no extra fee) and go to the room. Room was clean and decorated nicely & quiet. Location was great. I would definately recommend this hotel."
Posted: Mon, Dec 17, 2012- Overall Experience:
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"Great Hotel, Great location and Great Service!"
Posted: Mon, Dec 03, 2012- Overall Experience:
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"If you can get view of lake or river-do so. That is the best feature of this hotel. Can walk to Millenium Park, Cultural Center, Art Institute, and tour bus/boat kiosks."
Posted: Mon, Oct 29, 2012- Overall Experience:
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"was great. Had a great view of the Navy Pier...although the view of the lake needs to be updated, there is a hotel building on the lake side of the hotel"
Posted: Fri, Jul 27, 2012- Overall Experience:
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"Hotel conveniently located. All staff extremely friendly, thorough, helpful, courteous. Unique architecture, great room with great view plus appropriate and comfortable furniture. One of the most enjoyable hotel stays we have expreienced in more than 50 years of travel."
Posted: Wed, May 16, 2012- Overall Experience:
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Fantastic Downtown Chicago Loop Location
EXCLUSIVE $25 Instant Rebate on 2+ Nights
- Limited Rooms Available
- Amazing Downtown Location
- Save More When Adding Flights
- EXCLUSIVE $25 Rebate
- Kids Stay FREE
- Hurry, Limited Rooms Available!
Fantastic Downtown Chicago Loop Location
EXCLUSIVE $25 Instant Rebate on 2+ Nights
- Limited Rooms Available
- Amazing Downtown Location
- Save More When Adding Flights
- EXCLUSIVE $25 Rebate
- Kids Stay FREE
- Hurry, Limited Rooms Available!
- Mini Refrigerator
- Work Area
- Plush Robe
- Marble Bath
- Coffeemaker With Gourmet Coffee
- Mini Refrigerator
- Work Area
- Plush Robe
- Marble Bath
- Coffeemaker With Gourmet Coffee
- Mini Refrigerator
- Work Area
- Plush Robe
- Marble Bath
- Coffeemaker With Gourmet Coffee
- 24 Hour Room Service
- 24 Hour Security
- 24-Hour Front Desk
- 24-Hour Maintenance
- AAA Approved
- ATM Machine
- Adjoining Rooms
- Art Gallery Within One Mile
- Audio/Visual Equipment
- Banquet Facility
- Business Center (+)
- Business Services
- Cafe
- Casino Shuttle (nearby)
- City View
- Complimentary Coffee
- Concierge Desk
- Conference Rooms (+)
- Dry Cleaning Service (nearby)
- Elevator / Lift
- Express Check-Out
- FREE Local Calls
- FREE Morning Paper
- Fine Dining
- Fitness Facility (+)
- Full Breakfast (+)
- Great for Kids
- Great for Nightlife
- Handicap Accessible Elevator
- Handicap Services
- Heated Pool (+)
- Honeymoon Amenities
- Ice Machine
- Indoor Hot Tub
- Indoor Pool (+)
- Interior Corridors
- Kids Stay Free (Based on Age)
- Lake View
- Laundry Services/Laundry Facility
- Lounge/Bar
- Luggage Storage
- Multilingual Staff
- Museums Nearby
- News Stand
- Non-Smoking Property
- On-Site Check In
- Parking (Fee)
- Photocopy Machines
- Restaurant
- River View
- Room Service (+)
- Sauna (+)
- Secured Parking
- Shopping
- Sundry Shop
- Train Access
- Valet Parking (+)
- Video Check-Out
- Video Game Console
- Wake-Up Service
- Walk to Nightlife
- Wedding Services
- Wheelchair Access
- Wheelchair Access Elevator
- Widescreen TV
- Wireless Internet (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply.
