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Sheraton Grand Chicago

Chicago All Airports, IL, US (CHI)

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Based on 4655 reviews
Enjoy modern decor, incredible location plus four distinctive restaurants and lounges.
Room & Rates
Accessible Room - Sheraton Grand Chicago - 1

Accessible Room

The Accessible Room at the Sheraton Chicago Hotel and Towers is a handicap accessible room and offer a spectacular view of the Chicago skyline.
 
BookIt.com Added Values
  • Complimentary Access to Fitness Center
  • On Site Fine Dining
  • Complimentary Premium Coffee
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Club King - Sheraton Grand Chicago - 2

Club King

The Club King is located on the Club Floor at the Sheraton Chicago Hotel and Towers offer a spectacular view of either the Chicago River, the city skyline or Lake Michigan. Guests can choose from one king bed or two double beds.

BookIt.com Added Values
  • Evening Hors d`eouvres
  • Complimentary Bottled Water
  • Snacks and Beverages Throughout the Day
  • On Site Fine Dining
  • Club Level Complimentary Breakfast
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Deluxe King - Sheraton Grand Chicago - 3

Deluxe King

The Deluxe King Room at the Sheraton Chicago Hotel and Towers offer a spectacular view of either the Chicago River or Lake Michigan.

BookIt.com Added Values
  • Complimentary Access to Fitness Center
  • On Site Fine Dining
  • Complimentary Premium Coffee
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Deluxe Double - Sheraton Grand Chicago - 4

Deluxe Double

The Deluxe Double Room at the Sheraton Chicago Hotel and Towers offers a spectacular view of either the Chicago River or Lake Michigan.

BookIt.com Added Values
  • Complimentary Access to Fitness Center
  • On Site Fine Dining
  • Complimentary Premium Coffee
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Traditional King - Sheraton Grand Chicago - 5

Traditional King

The Traditional King Room at the Sheraton Chicago Hotel and Towers offer a spectacular view of the Chicago skyline.
 
BookIt.com Added Values
  • Complimentary Access to Fitness Center
  • On Site Fine Dining
  • Complimentary Premium Coffee
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Traditional Double - Sheraton Grand Chicago - 6

Traditional Double

The Traditional Double Room at the Sheraton Chicago Hotel and Towers offer a spectacular view of the Chicago skyline.
 
BookIt.com Added Values
  • Complimentary Access to Fitness Center
  • On Site Fine Dining
  • Complimentary Premium Coffee
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Sheraton Grand Chicago
301 East North Water Street, Chicago, IL US 60611


PICTURE PERFECT LOCATION
You’re sure to be thrilled with the amazing location of The Sheraton Chicago, boasting a centralized location in Chicago’s famed downtown district, your possibilities of amazing cuisine, shopping, and nightlife become endless. Having such prime location also provides the business traveler with more than convenient access to many Chicago outlets. Overlooking the Chicago River, this hotel is within walking distance of the Navy Pier, the Magnificent Mile, Millennium Park and many more of the attractions that Chicago is known for. Simple, modern elegance best describe this family friendly, famed hotspot in the downtown district.


PREMIUM ACCOMMODATIONS
Take advantage of the premium guest accommodations provided at the Sheraton Chicago. From the crisp and vibrant decor to the top notch amenities, The Sheraton is all but your average home away from home. Talk about gorgeous, rooms at the Sheraton provide stunning views of Lake Michigan, the Chicago River or the city skyline. Along side the awe inspiring views, the Sheraton`s Sweet Sleeper Beds provide you with a restful sleep on top of custom designed plush pillow top mattress and crisp cotton sheets. All 1,214 guest rooms are newly decorated and feature a warm, contemporary look that will definitely please travelers of all kinds.


FLAWLESS DINING
When it comes to good eats, Sheraton has you covered. Enjoy a world famous Shula`s Steak House experience without having to leave the front door. Recognized as one of America`s top steakhouses, Shula Cut steaks and fresh seafood are an everyday event that you can not miss out on. The new Chicago Burger Company serves up the biggest burgers for all palates. From vegetarian to salmon burgers, you’ll never be bored with the fun flavors and endless selection of entrees. The LB Bistro and Patisserie is a casual dining experience open for breakfast with tasty creations to please any guest. Casual and quick, it’s the perfect spot to dine right before you hit the museums or parks in a day full of exploring. To start your day off right stop at The Link at Sheraton for a cup of coffee to go.

BookIt.com Added Values

  • On Site Fine Dining
  • Complimentary Access to Fitness Center
  • Close To All Chicago Has To Offer

AMENITIES:
  • 24 Hour Security
  • 24-Hour Front Desk
  • AAA Approved
  • ATM Machine
  • Adjoining Rooms
  • Attraction Tickets Available
  • Banquet Facility
  • Breakfast Room
  • Business Center (+)
  • Business Services
  • Cafe
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Eco-Friendly
  • Elevator / Lift
  • Executive Floor
  • Fine Dining
  • Fitness Facility
  • Full Breakfast
  • Gift Shop on Property
  • Handicap Accessible Elevator
  • Ice Machine
  • Indoor Pool
  • Lake View
  • Lounge/Bar
  • Luggage Storage
  • Massage Therapist
  • Multilingual Staff
  • Non-Smoking Property
  • Notary Service
  • On-Site Check In
  • Parking
  • Parking (Fee)
  • Pet-Friendly
  • Postal Services
  • Public Internet Access (+)
  • Restaurant
  • Room Service
  • Safe Deposit at Front Desk
  • Sauna
  • Secured Parking
  • Security Guard
  • Sun Deck
  • Train Access
  • VIP Rooms
  • Valet Parking (+)
  • Wake-Up Service
  • Wedding Services
  • Wheelchair Access
  • Wheelchair Access Elevator
  • Widescreen TV
  • Wireless Internet (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 4655 reviews
from england
Submitted on 02-07-2016
Lovely hotel in an ideal part of the city. Very clean, amazing staff and beds to die for, and right on the river,which is lovely walk right after dinner,you don't need anything else from a hotel. Can't praise it enough, highly reccommended
from Florence, South Carolina
Submitted on 07-07-2016
I enjoyed my stay here during the 4th of July weekend. My room was comfortable, the concierge was helpful and the lobby was really big and very nice. The one thing I didn't like about the place was, I wanted to store my luggage after checking out and when I went to the Bell stand, I was pointed towards a storage room, where I had to take my luggage and hand it to someone there. I had to go back to this place to collect my luggage also. I thought this was unusual. It would have been nice 8f the p... Read more
from
Submitted on 07-07-2016
I booked the Sheraton via a travel packaging site, and I feel I lucked out in a big way. I arrived at 10:30 a.m., well before the 3:00 check-in time. All I expected was to be able to drop off my bags, but there ended up being a room available. I've had hotels charge to get me in a few hours early, but the Sheraton was happy to do so. The front desk staff was very personable, even though they were quite busy with it being a holiday. I found everyone to be extremely hospitable during my stay. The ... Read more
from Toronto, Canada
Submitted on 10-07-2016
We were at the Sheraton during the 4th of July long weekend. This hotel is in an excellent location. Did not need to use our car at all. The Hop on Hop off bus stops across the street. Navy Pier, Millennium Park, Magnificent Mile are all walking distance from this hotel. We were on the 23rd floor over looking the river. Amazing views. We arrived around noon and our room was ready. The staff were very courteous and helpful. Clean room and lobby area. Lots of eating places walking distance from th... Read more
from Longwood, Florida
Submitted on 10-07-2016
The rooms were ok--basic hotel rooms. But as a person on business in Chicago, I have to have a decent internet connection, which I did NOT...and had to pay almost $20 a day for the poor service. Also, I had no hot water for 2 days. This was amended after I let them know. Not a great experience for what we paid.
from
Submitted on 10-07-2016
Stay 30 June - 1 July. Myself and 2 friends stayed at the Sheraton for 2 nights at the beginning of Route 66. The hotel is in a great location for sites, scenes, and generally getting about. Shopping on Michigan Avenue and Navy Pier all in walking distance. The hotel offers several bars and several eating places. It also has its very own Starbucks. We had a river view from our room on the 11th floor which was stunning. The room was clean and comfortable and very spacious for 3 girls sharing. ... Read more
from Pittsburgh, Pennsylvania
Submitted on 12-07-2016
Clean rooms, beautiful views. Housekeeping was very efficient. This is a very busy, big and hopping hotel. Walk to Target, Whole Foods and Walgreens for anything you might need. Literally, a 3 minute walk. We did Whole Foods for dinner one night too.
from Waukegan, Illinois
Submitted on 13-07-2016
This would be def the best place that I've ever stayed at. Our room was on the 29th floor and we had the most amazing view of the Chicago River and Skyline. Staff was very friendly and the place was spotless. A special thank you to Caitlin Gooding for making it happen.
from
Submitted on 13-07-2016
We stayed during 4th of July weekend. This was an optimal location to enjoy the heart of downtown and the 4th of July activities. Its minutes from great restaurants, parks, Navy Pier, and the Magnificent Mile. There isn't a close line to public transportation, so if you plan to use it, know you will have to walk 10-15 minutes to the nearest line. The room was good-comfortable bed, nice TV, and great shower. The only downfall was there wasn't much counter space in the bathroom, but we could easi... Read more
from
Submitted on 14-07-2016
Actually apart from having a bed the hotel was a very poor experience. The recent renovation was well done but couldn't actually mask the true age of the building. There was a party in room 939 two rooms from ours that was very loud. People were gathered in the corridor and it took three phone calls over 45mins at 11pm with three different Guest Relations people to get a resolution. In the end Jason (the night duty Manager) upon our request moved us and comped us breakfast in the Sheraton Club... Read more
from Exeter,
Submitted on 18-07-2016
My cousin and I met in Chicago last week and stayed here after using priceline and getting rate of $144 per night, which was less then we were prepared to pay and much less then what we had originally booked at another hotel and then cancelled. The beds are SO comfy and the rooms were exceptionally clean. The check in process was great, and everyone was SO wonderful here. We used the concierge each day to ask for recommendations on what to do, places to see, and hot spots to eat. I must say we... Read more
from Newcastle upon Tyne, United Kingdom
Submitted on 21-07-2016
I stayed here for five nights on business Room was amazingly big Reception and bar staff were very helpful! Breakfast was very good indeed and WiFi was excellent It's a stone throw away from the heart of the city to boot
from
Submitted on 21-07-2016
Crystal Mathis was great! She helped me book my room at the sheraton grand hotel in chicago. she also told me about local festivities going on during my stay. I strongly recommend this hotel. I'm sure it will be a very nice trip. I appreciate all the help. thanks!
from Bayonne, New Jersey
Submitted on 22-07-2016
I came to this hotel highly recommended and I will tell you that I was not disappointed. They promise a great experience and it was really great. Everything is within in walking distance or a 7.00 uber away..
from
Submitted on 27-07-2016
Very standard rooms for the price - this hotel is about location. The lobby is awesome and if you need a cab it is super simple - almost all the tour companies pick up here and it is a great hotel for business. Convenient to everything. Room service was timely - restaurants lacking. Room service menu could be MUCH better than a meat and three steakhouse - we are in Chicago. Luckily grub hub delivers everything you could imagine in this town. In room movies on demand was nice for the evening w... Read more
from Marion, Ohio
Submitted on 27-07-2016
For a hotel in a major city that I am paying over $200 per night, I expect to have some additional things that even a "regular" hotel chain provides. Things such as a refrigerator, free wifi would have went A LONG WAY to making this stay better. Parking fees were in my opinion, too much also, but I guess they are about the same at other local places. Yes I should have checked on the wifi and room amenities before reserving. I just figured that was on par with Hampton Inn and Drury Inn and ... Read more
from Los Angeles, California
Submitted on 27-07-2016
Stayed for a conference in the hotel, and had an okay experience. Found the location convenient to Whole Foods, however it was a bit of a hike to other pockets of restaurants and shopping. I found the customer service and staff to be inconsistent. Some were friendly and others were not so much. I ordered room service a few times and found the food to be good and fast, which is helpful when you are overscheduled at a conference. Overall I'm not sure I would stay here again when considering the pr... Read more
from
Submitted on 11-08-2016
Stayed at the hotel for 3 nights. The room was not cleaned for one of the days I was there. Staff at the hotel were extremely unhelpful, especially the concierge desk. I was traveling with a 2 year old and staff refused to provide a microwave and fridge in the room for the first day, then finally agreed to provide both the next day. Asking the concierge service for anything took at least over an hour (e.g. towels, soap, etc). Definitely my worst experience at a Sheraton hotel. Would not recommen... Read more
from SPRINGFIELD, United States
Submitted on 11-08-2016
Our trip to the Grand Sheraton, was a Terrible experience, Started from being told we would be charge one amount and that we could split the Total cost on Two cards at check out, To finding out that was not the Truth, They Charged MORE than we are told ALL On one card, and after calling customer service desk, and reservations, and being told we had to go back to front desk, to be told they could Put it on two, However Since they had already done it they way they did (Which OVER DREW) One of our ... Read more
from Amityville, NY
Submitted on 12-08-2016
We were returning from Montana and stopped in Chicago so that I could take my wife on the Architectural Boat Ride and eat and see a fun city. I checked in and all were friendly and courteous. Our room was a corner room on the river-way and as well looked down we saw our boat and the landscaped area of the river with the famous Lake Michigan in the background. The food and drinks were wonderful, the room spacious and beautiful and clean. A large bathroom with modern facilities was a plus. On our ... Read more
from Charleston, South Carolina
Submitted on 13-08-2016
I recently attended a conference which was quite enjoyable. All of our meetings throughout the conference were on site. It was a very large group of about 2,000, but the Sheraton was able to accommodate our entire schedule. The hotel is centrally located to many attractions and restaurants. You are close to Navy Pier and Michigan Avenue. There are a few drawbacks to the hotel depending on your preferences. One would be that you are not as close to some of the bus stops as the hotels located... Read more
from
Submitted on 14-08-2016
Special night for my girl friend's birthday. Super long lines at check-in. The requested and promised refrigerator never showed up. Had to toss the gelato. Give a sh** attitude by staff. Be careful with the parking. Just because there's a direct entrance to the hotel from the parking structure doesn't mean there is any association with the hotel. Staying elsewhere next time. Disappointing.
from La Crosse, Wisconsin
Submitted on 12-09-2016
We planned a weekend getaway for the 2 of us to see 2 Cubs baseball games. The hotel was in a great location with everything we wanted to see and do. All of the staff was so good to us. Room was clean and with a great view of the Chicago river.
from
Submitted on 13-09-2016
Perfectly decent stay, although I did expect more for the price. The room service menu was very limited and the snack tray in the room was covered in a layer of dust. I did however have a riverview room with spectacular views of the city's skyline overlooking the Chicago river. I could even catch a glimpse of Lake Michigan in the distance. The location is perfect with Lake Michigan and downtown Chicago just a few minutes walk away.
from Seattle, Washington
Submitted on 13-09-2016
I can't rave highly enough about Marisa at the Sheraton Grand Chicago. She arranged reservations for our group of 10 at two wonderful downtown restaurants at the last minute, her attitude was always "can do". But the highest accolades go to her help she gave me when I had two large packages of food I was bringing back home that needed to be kept cold before I left to the airport. The front desk said this was not possible, a completely understandable policy. But Marisa went above and beyond the c... Read more
from Tewksbury, Massachusetts, United States
Submitted on 13-09-2016
Great location walking distance to many local attractions: The Navy Pier; Michigan Ave ask The Magnificent Mile; the river walk! You have to take a river tour. Beautiful architecture all around with some stunning sites.
from Chicago, Illinois
Submitted on 19-09-2016
I chose The Sheraton because of its central location, with most "downtown" landmarks being within walking distance. We walked to the Magnificant Mile, the Wendella Boat Tour dock, area restaurants and famous landmarks, all with little effort. We also used the "Red Line L" to get to/from Wrigley FIeld, as the L station was convenient. The room was clean and comfortable. We didn't have any issue with noise. The customer service was appreciated. We didn't dine at the Sheraton, as there are so many ... Read more
from Las Vegas, Nevada
Submitted on 10-10-2016
My second time in Chicago, the first in 1973. Didn't know what to expect but upon arriving at the Sheraton Grand, Chicago, I felt at ease. Although the front desk clerk that signed me in was not enthusiastic, I still felt that I'd made the correct decision to stay here. The lobby was exceptional, the hotel facilities were well laid out and there were plenty of food and coffee for all. The Chicago Burger bar on the second level below the lobby was great (little expensive) but it opened into a... Read more
from Madison, Wisconsin
Submitted on 10-10-2016
I was expecting a much better room. The room I got at Sheraton was below average. Albeit, the hotel is nice. It has an indoor swimming pool too. That was a huge attraction for us to book this hotel along with the brand name. The bathroom seemed like a dilapidated one. Honestly, the room at Quality Inn was better. I am surprised !!
from San Antonio, Texas
Submitted on 10-10-2016
I went to Chicago on business. Each day the team outside greeted me warmly and assisted in getting transportation quickly. I am not from a city where taxi cabs are used very often, so this service was particularly helpful to me. In addition, I am a female and I always felt safe in and around the hotel. Starbucks is conveniently available downstairs and I ate one delicious meal at the hotel bar in between work functions. I would definitely return to the clean room and open common spaces, esp... Read more
from Charlotte
Submitted on 13-10-2016
My wife and I stayed at the Sheraton Hotel for the Chicago Marathon. There are a number of people coming in from across the globe to run. The lobby was booming with people, some that are stressed about the race and others with families. The associates at the hotel handled all of it in stride. Check-in was a breeze. We were a little uncertain how things would go with the recent transition to Marriott- no issues. Our guest room was near an elevator and exit stair way. We slept like babies and ne... Read more
from Prescott, Arizona
Submitted on 13-10-2016
This Sheraton was an easy walk to so many local conveniences and sites- Shopping, dining, river cruises, groceries. Perfect location for business or leisure stay. Nice gym and a Starbucks too. The staff was very pleasant throughout our stay.
from
Submitted on 14-10-2016
Perfect location, once you walk in whole area is so open and have different fillings than in some "regular hotel". You have all you need from Starbucks Coffe to great steak restaurant. Very comfortable bed and perfect view on river and lake. Fitness center small but clean with new machines, have even earbuds if you don't have your own, connected to pool and dry sauna. Have been already twice this year and will keep for future visits to Chicago.
from
Submitted on 15-10-2016
This hotel is in the perfect location for visiting, whether for business or vacation. I needed some help preplanning a celebration, and Louis, from in room dining went above and beyond to make our celebration special. The public spaces have all been renovated recently, and are beautiful. Our room was comfortable, particularly the beds. The only suggestion for improvement was that housekeeping didn't clean the rooms very well, but this is minor.
from Los Angeles, California
Submitted on 15-10-2016
A great location for the recent Marathon, city sights, Michigan Avenue, and the West Loop. Service is excellent, room was up to date with a great view of the John Hancock Building and Lake. Pool was a nice amenity.
from Alexandria, Egypt
Submitted on 17-10-2016
This Sheraton is an amazing hotel as regards the location and cleanliness. Staff are wonderful and the steak house is excellent. Rooms are big and the river view is fantastic. It is very near to the magnificent mile and State street.
from Saint Louis, Missouri
Submitted on 18-10-2016
We stayed here the weekend of 9/23-9/24 as part of our anniversary celebration. We found the property ideally located for the activities we had chose to participate in, and were happy with our room that had a view toward the lake and Navy Pier. We walked significant distances in multiple directions from the property, including on the riverwalk, through the parks immediately south and also up and down the shopping/tourist areas of Michigan Avenue. There is a small parking garage for self-parki... Read more
from Apple River, Illinois
Submitted on 18-10-2016
I've stayed at other hotels in Chicago but I would say the Sheraton Grand would be at the top of my list. Nothing wrong with the others but my stay here was a step above. Great location and great service.
from Hong Kong, China
Submitted on 18-10-2016
Definitely not the most modern hotel I've stayed in but it had everything that I needed and good SPG platinum recognition. Check in: Fast and friendly Room: Bathroom is quite dated but functioned fine. Decent sized bedroom and comfortable bed with ample blackout from the curtains. Concierge: Excellent service here, I had several queries and they were patient and knowledgeable. Also good amount of staff available for the size of the hotel. Executive lounge: Nothing to really complain about ... Read more
from Eagle, Idaho, United States
Submitted on 19-10-2016
We were quite disappointed in this hotel. The employees weren't very friendly or accommodating. The restaurants were very expensive and the food was mediocre at best. The rooms were fine and it was clean. It was irritating that they had food and drinks sitting on top of the dresser and, if it was moved at all, you had to pay for it.
from Province of Lecco, Italy
Submitted on 20-10-2016
I arrived quite late in the evening and was assigned a room a bit noisy as it was on top of the restaurant fans so I asked for a change and they gave me a room which was very similar and close to the first one. The hotel staff reached out to ask if I was happy and I mentioned I was not so they went over the mile to make sure I could get a better room. I had frequent interactions with the staff and everyone was very kind and helpful at all times. I actually even drove them mad..! Rooms are ok, la... Read more
from Ocoee, Florida
Submitted on 20-10-2016
Our flight arrived early, and we were able to check in early. Room was spacious, great view of navy pier. Comfortable & clean bed. Central location, we walked to almost everything. We had leftovers from a restaurant one day so we requested a microwave and they brought it up right away.
from Germantown, Maryland
Submitted on 21-10-2016
Went to a conference at the Sheraton Grand. Meeting went seamlessly with excellent AV and logistic support. My room was on the 12th floor and had a peak view of the Navy Pier. It was large and roomy compared to the typical room and was quite comfortable. The lobby has numerous areas for people to sit and chat or small group discussions. It is great for business meetings, but also right on the river for family vacations.
from Washington, DC
Submitted on 21-10-2016
I didn't pick this hotel, but it was where our organization had worked out its "deal" for our annual meeting. It was still pretty pricey, but the room was big and had an amazing view. The hotel is so large that the hallways feel like the MGM Grand in Las Vegas... kind of impersonal and cold. Still, the room itself was quiet and the view was really great. I probably won't stay here again but it was nice for one time.
from Minneapolis, Minnesota
Submitted on 23-10-2016
We loved the location, as we could walk to Millennium Park, Art Museum, Navy Pier and Michigan Avenue. We have 3 children (8, 12 and 15) and they loved to views from all over the hotel. We stayed on the concierge level which added to the options for great views too. The food and drinks available in the club room were average but worth it! The kids enjoyed the pool (there was no hot tub). I don't know how old the hotel is but some things seemed really updated and then there were a few things that... Read more
from Cleveland, Ohio
Submitted on 24-10-2016
We arrived to the hotel around midnight. We entered the hotel through the parking garage (kind of hard to find). Once inside the lobby, we were greeted by a drunken gentleman in blue jeans who introduced him as the "GM", who proceeded to point us in the direction of the front desk. We waited in line to check in for quite some time because there was only one poor woman working the front desk with a huge line. During this wait the drunken "GM" came over and asked us how our experience had been t... Read more
from
Submitted on 25-10-2016
My stay in this hotel was great. Not only due to its excellent location but also the very friendly and cooperative staff. I would to thank Marisa De Felice at the concierge for her superb service, continuous help and lovely smile. I would definitely come again!
from Signal Mountain, Tennessee
Submitted on 25-10-2016
The Sheraton is located in the heart of the loop, within a long walk or short cab ride of everything you want to do downtown. The rooms are typical--nice but nothing particularly fancy. The service was good. Valet parking is $67 per night for your car...$55 if you park it yourself. So be prepared. There is nothing particularly memorable one way or another about this hotel--it's perfectly fine but comparable to many other properties of its kind.
from Sun Prairie, Wisconsin
Submitted on 25-10-2016
Large upscale hotel in the middle of all the action. Many floors with many different views. Stay up higher for a magnificent view of the city or the river. This hotel has several restaurants, bars and a coffee shops available. There is a huge lobby and small convenience store. The rooms aren't over the top fabulous but the beds are extremely comfortable (the best) and the bedding and pillows are the cherry on top. I stay for 5 nights and was sad to leave the great nights sleep I was having... Read more
from Woodstock, Georgia
Submitted on 28-10-2016
Great location near many areas of interest. Good meeting rooms and hotel rooms. The room I presented in was the best ever. Very friendly staff. The views from my room are fantastic. Nice fitness room. I recommend this hotel.
from Saint Paul, Minnesota
Submitted on 28-10-2016
This Sheraton was fine, but didn't really stand out as anything special. It's a high-rise located right on the river and close to Michigan Avenue shopping. There's restaurants (and bowling!) within a couple of blocks, too. Downside here is that it's expensive and old. Rooms were just "old" in style and amenities. Not that spacious, either (both the Hyatt across the river and the W Hotel over on the lake have newer/nicer/larger rooms). They also wouldn't honor my reservation for a King Bed.... Read more
from Bishopton, United Kingdom
Submitted on 29-10-2016
Initially when we arrived the room had not been cleaned. The reception staff (Desaree) immediately organised another room and gave us a generous refund. Thereafter our experience was fantastic, all staff were friendly and the hotel is well situated near to Michigan Avenue, magnificent Mile. The tour bus stop is also right outside the hotel, this is a 2 hour tour which takes you all round Chicago. Only slight downside was the Club Lounge, there was no control over who entered this lounge and ther... Read more
from
Submitted on 29-10-2016
This is one of the nicer Sheraton properties I have been to. It's quite centrally located and right by the river in Downtown if you get lucky with a nice view with a room on a High Floor. I was here for two nights around NYE 2015 and there was a long line to check-in. I have to say the longest I have seen but I guess that was due to the time of the year. All in all its a business Hotel and has a great location being in the heart of Chicago.
from
Submitted on 30-10-2016
This Sheraton was conveniently located to the Madison Avenue and business district. You could have argued that was still far from the center but this had been considered near the major places as the city was sizable. The stay was comfortable and view was pleasant enough. The bedsheet and pillows were just adequate. I would not compare this to other places like Four Seasons but its price manifested its value itself. I didn't try the hotel dining. The gym room was reasonable and I more enjoyed a... Read more
from Santa Fe, New Mexico
Submitted on 01-11-2016
We had a delightful stay at the Sheraton. The staff was outstanding. The front desk personnel were so nice when we checked in. And, Connie Alex in the Club Lounge, went out of her way to make us feel welcome and suggest interesting places to see in Chicago. I would recommend this hotel to anyone.
from Hartford, CT
Submitted on 05-11-2016
I stayed here for four nights while attending a conference at this hotel. For the price, I wasn't impressed. The hotel is well situated and has nice views of the city, river and lake. The rooms are fairly well furnished with standard amenities. The room safe is exceptionally small, with a key, rather than a code, which makes it feel less secure. The beds are comfortable enough but the pillows are lumpy and not at all sleep-inducing. The hotel food is truly bad and outrageously over-priced. O... Read more
from San Francisco
Submitted on 05-11-2016
Love this hotel, lobby, and service. Also a nice steak house right in the lobby. A very comfortable lobby with a clubhouse feel. Excellent downtown Chicago location, near to everything, parks, museums, etc.
from Baltimore, Maryland
Submitted on 06-11-2016
4 dots for the hotel 2 dots for the club level upgrade I sprung for. The hotel is large, spotless and right on the river/magnificent mile. The room was clean, comfy and uninteresting. My key worked occasionally- it usually took a few tries (and that was after getting new keys). My first morning I couldn't access the club lounge, new keys fixed that, but only after I went downstairs- the person reception said would come up never materialized. Even with the new key the door on the 34th floor nev... Read more
from Glen Ellyn, Illinois
Submitted on 06-11-2016
Booked last minute so my son and I could attend the Cubs parade and rally the next day. We arrived late and the hotel was very busy- tons of Cubs fans everywhere! Nice welcome, great bed and perfect location. Would recommend if you need a last minute reservation.
from Rio, Wisconsin
Submitted on 07-11-2016
The concierge was a rockstar. Couldn't have asked for a more knowledgeable staff. She was very helpful finding excursions to do and places to eat. Thanks again Marisa The 10 ladies from WI taking Chicago by storm!!!!
from New Delhi, India
Submitted on 08-11-2016
A lake sided with lake view rooms make it more special than it is. A bit expensive but it will worth for the same. I have a wedding to attend it and that of an Indian one. Was surprised the food they served. It actually an Indian. And that of so so tasty...
from Schnecksville, United States
Submitted on 14-11-2016
The Sheraton Grand Chicago is our hotel of choice for the past 6 years. When we checked in the hotel, we discovered the hotel was overbooked. The Sheraton Grand made arrangements for us to stay at another luxury hotel within walking distance. They comped us for our hotel night and paid for our breakfast the next morning. When we checked into the Sheraton Grand Chicago, we were given a room with an amazing view, upgraded to include breakfast in the lounge. Finally, much to our surprise we receive... Read more
from South Bend, Indiana
Submitted on 17-11-2016
Spent the weekend in Chicago for my 30th birthday. The staff was very warm and welcoming and I felt like a made a new home. We were taken care of from the moment we entered the hotel till when we left. The hotel is close to everything you could want to do in Chicago. Hats off from one hotelier to another.
from London
Submitted on 21-11-2016
Having stayed here with a group of Friends from the check in o check out the staff had no clue to what they are doing. They could not read a simple Bookings.com booking, they argue with you over the booking, imply you are in the wrong, and will offer no apology in the process. Then when checking out they agree the problems you had, promise to get it resolved and still screw it up. The rooms were average, the price was over and above value and facilities average. This is your typical chew them u... Read more
from Chicago, Illinois
Submitted on 21-11-2016
Michael O'Day, one of the many valet workers at this hotel, was fantastic. He was very professional and polite, helped us with our bags, asked about our lives, and made us feel like we were the most important people there. There was a line and others were waiting, but we did not feel rushed and he was really excited to help us. Even if the hotel and associated items weren't the best, this man made a great impression.
from Chicago, Illinois
Submitted on 25-11-2016
I have been staying at the Sheraton for a number of years and some of the staff have reached out to me over the years offering their help and service. Occasionally I'll reach out to one or more of them with a special request (like early checkin) and they are always very responsive and helpful. This hotel has become like my home in Chicago, where I travel for business often!
from New York City, New York
Submitted on 25-11-2016
It is refreshing to stay and be treated as nice here. The place is immaculate, the people are friendly, the rooms are clean. If you can , get the Club Level room. The morning coffee and the treats are great. The views are fabulous.
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