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Red Roof Inn Chicago Downtown

Chicago All Airports, IL, US (CHI)

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Based on 1111 reviews
From the beautiful exterior to the fashionably remodeled lobby and guest rooms, Red Roof Inn - Chicago Downtown boasts Windy City convenience at surpr
Room & Rates
Standard King Smoke-Free  - Red Roof Inn Chicago Downtown - 1

Standard King Smoke-Free

Non-Smoking room with one King bed. Room amenities include:
  • FREE Wireless Internet Access
  • Flat Screen TV
  • Premium Cable Channels
  • Hair Dryers
  • Coffee Maker
  • Iron and Ironing board
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2 Full Beds Smoke- Free - Red Roof Inn Chicago Downtown - 2

2 Full Beds Smoke- Free

Non-Smoking room with two full beds. Room amenities include:
  • FREE Wireless Internet Access
  • Flat Screen TV
  • Premium Cable Channels
  • Hair Dryers
  • Coffee Maker
  • Iron and Ironing board
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Deluxe Two Full Beds Non-Smoking - Red Roof Inn Chicago Downtown - 3

Deluxe Two Full Beds Non-Smoking

Non-Smoking room with two full beds. Room amenities include:
  • FREE Wireless Internet Access
  • Microwave and Mini-Fridge
  • Flat Screen TV
  • Premium Cable Channels
  • Hair Dryers
  • Coffee Maker
  • Iron and Ironing board
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Superior King 2 Room Suite Smoke - Free - Red Roof Inn Chicago Downtown - 4

Superior King 2 Room Suite Smoke - Free

Non-Smoking room with a King bed and sofa bed. Room amenities include:
  • FREE Wireless Internet Access
  • Microwave and Mini-Fridge
  • Flat Screen TV
  • Premium Cable Channels
  • Hair Dryers
  • Coffee Maker
  • Iron and Ironing board
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ADA 1 Queen Bed Smoke -Free  - Red Roof Inn Chicago Downtown - 5

ADA 1 Queen Bed Smoke -Free

Non-Smoking room with one Queen bed. Room amenities include:
  • FREE Wireless Internet Access
  • Flat Screen TV
  • Premium Cable Channels
  • Hair Dryers
  • Coffee Maker
  • Iron and Ironing board
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Superior King Smoke - Free - Red Roof Inn Chicago Downtown - 6

Superior King Smoke - Free

Non-Smoking room with a King bed. Room amenities include:
  • FREE Wireless Internet Access
  • Microwave and Mini-Fridge
  • Flat Screen TV
  • Premium Cable Channels
  • Hair Dryers
  • Coffee Maker
  • Iron and Ironing board
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Red Roof Inn Chicago Downtown
162 East Ontario Street, Chicago, IL US 60611

In the Heart of Downtown
This is a historic 15-story high-rise with great views on a prime corner on Ontario Street. Situated in the middle of downtown Chicago, Red Roof Inn is puts you in easy walking distance of all the attractions and corporate centers that make Chicago such an exciting and livable city. The Magnificent Mile of Michigan Avenue, where upscale retailers line the streets, is just one block away. Walk to the nearby John Hancock Building where shops and dining await. Renowned Lincoln Park Zoo is just two miles away and the rest of Chicago`s amazing attractions, including Wrigley Field, Navy Pier and Shedd Aquarium are all just minutes from the hotel.

Comfortable Accommodations
At Red Roof Inn, you`ll find clean, comfortable rooms featuring modern amenities and conveniences. Choose from rooms with a King or Queen sized beds, and enjoy such extras as a writing desk televisions with premium cable channels. Both smoking and non-smoking rooms are available.
Other Room Amenities Include:

  • Hair Dryer
  • FREE Local Calls
  • Iron and Ironing Board
  • Alarm Clock
  • Micro-Fridge
  • Writing Desk

Services and Amenities
A warm and inviting staff will immediately put you at ease and be on hand to meet all your travel needs. During your stay, enjoy complimentary coffee and FREE weekday newspapers. Kids 18 and under stay FREE.


  • Best Value in Downtown
  • Ideal Downtown Location
  • Pet Friendly
  • Helpful Staff
  • Located 1 Block from Michigan Avenue

Please bear in mind that along with the convenience of our great location, parking is something you need to plan for.

  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Business Services (+)
  • Complimentary Coffee
  • Concierge Desk
  • Elevator / Lift
  • Fitness Facility (nearby) (+)
  • Free Morning Paper
  • Free Wi-Fi
  • Lounge/Bar
  • Parking (Fee)
  • Pet-Friendly
  • Restaurant
  • Valet Parking (+)
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1111 reviews
from Calgary, Canada
Submitted on 20-05-2016
Excellent location, good value for money; surrounded by best restaurants (anyway Chicago is flooded with such amazing eateries); 4 blocks walking distance to red/blue lines to O'Hare airport; Clean room; Courteous staff. No service elevator; Out of two, one elevator is on maintenance for more than a month. Heat is turned off in all rooms from May 1st even when the outside temp hits 46 deg F.
from Sioux City, Iowa
Submitted on 23-05-2016
This location is so convenient but the property is bot maintained at all. The rooms and hallways are dirty and very tight. I was really disappointed in the condition of this hotel. I have stayed here many years ago and thought by now it would have been redone by now. The bathrooms are not at all comfortable and have an odor to them.
from Biloxi, Mississippi
Submitted on 24-05-2016
I was hesitant to book here based on the terrible reviews but I must say the location is really awesome. I'm here 6 nights for the Chicago Food show and some sightseeing. A mere 250' walk to central area of the Mag Mile (Michigan ave) we were able to walk to all restaurants, open top tour bus stops, the Loop, the Navy Pier, Riverwalk, Hancock bldg 360 observation tower and more easily. The price was half of what it would have been staying at Courtyard Marriott across the street. The beds were ve... Read more
from Lakewood, California
Submitted on 24-05-2016
We stayed here 4 nights ,first time in Chicago,great location 1/2 block from Magnificent mile and within walking distance to navy pier and river walk.Our room was very nice and comfortable the staff was very helpful,thank you Ella.We would stay here again if we ever came back.Definitely no water shortage here ,we are from So.Ca.the water really flowed from the shower.Wish we were still here,had a great time.
from Waterdown, Canada
Submitted on 25-05-2016
Pros: Friendly staff. Cons: Everything else! The business and building is not well maintained. Dirty, falling apart, rough shape, unorganized, dangerous. The rooms are smaller than similar in NYC. The paint is peeling on all walls, wallpaper peeling on all walls, mould stains above the shower, broken walls, broken electrical outlets, broken TV, nails sticking out of the furniture ready to damage you or your belongings. BROKEN ELEVATOR - yes, broken, that was kept in service! It arr... Read more
from San Juan, Puerto Rico
Submitted on 27-05-2016
A little dated, furniture and overall amenities ; however, next to a Hyatt and across a Marriott but $100 less per night. Next to "Michigan Ave", and walking distance from major eateries. Sight view of the "John Hancock Bldg". Forty- five minutes, walking, to Willis Tower. Brenda, at front desk, is great with customer relations.
Submitted on 31-05-2016
We needed a hotel room in downtown Chicago unfortunately when a large convention was in town so the Red roof was the only hotel that offered an available room under $300. But even at that rate, don't expect anything more than you would get for $59 at a roadside Red Roof. Since we only needed the room to crash and clean up, it served our purpose. Small sleeping area and tiny bathroom. Unreliable AC. A little noisy with street action but a great location (Ontario and St. Claire) one block off Mic... Read more
from Cincinnati, Ohio
Submitted on 02-06-2016
The room was adequate but that's the best you can say. Our view was of a pile of rubble (in fact, every room on this side of this hotel has that same view). Parking was offered at an additional $44 each night. When we got into the room, there was one bar of soap (for both hands and shower for 4 people). The beds had a thin under-blanket and an also thin top blanket that was supposed to be a comforter. After our second night we had house keeping come in to tidy up the room. They didn't vacuum. Th... Read more
from Nevada, Missouri
Submitted on 02-06-2016
This hotel is very dated and the carpets aren't the best, but the room, bath and bedding were clean. It didn't necessarily look clean because of the age, but it was the best priced hotel in the area, if you are just looking for a place to sleep. Wifi was pretty much non-existent and there was no fridge as advertised. The air conditioner worked great. I would probably stay here again just because I can't see spending several hundred dollars per night just to sleep. LOVED eating at Corner Bake... Read more
Submitted on 05-06-2016
For the location, the price was great. When I travel, all I need is a place to sleep and don't see paying for overly priced hotels in the same area just for an updated look and bed. I do have some standards, but realizing the price I knew it wasn't going to be fancy. The bed was comfortable and clean. The bathroom was also dated, but was squeaky clean. Location was great, staff was friendly, and the hotel was as expected.
from Knoxville, TN
Submitted on 12-06-2016
This is by far the most disgusting hotel I have ever stayed at. DO NOT STAY HERE! While the price seemed reasonable for Chicago, there was a reason for that. There was mold everywhere-on the floors, walls and tile; peeling paint(?) in the tub; filthy carpets; dirty holes in the walls; only 2 tiny elevators-one of which was broken our entire stay; and our room was not serviced the last day we were there. I would give it 0 stars if that was an option.
from Washington DC, District of Columbia
Submitted on 13-06-2016
Dirty and rundown to say the least. The bathroom was dirty; mold in the corners; I don't they ever vacuum the floors in the rooms. Paper-thin walls and noisy. All in all a terrible place to stay for 2 nights. Do not stay here - if you are on a really tight budget - better to stay home then put yourself through this. The hotel needs a complete remodel and cleaning.
from Detroit, Michigan
Submitted on 14-06-2016
It all depends upon what's really important to you. If you are looking for great location and low cost this is the place to stay. Located in the Miracle Mile near the Art Museum, Hancock Tower and Lakeshore Drive you have ready access to all major attractions. It may take a bus or a cab to get there but it is located in the center of downtown Chicago and that is a big plus. At $200 a night including taxes for a basic room with queen sized bed this is probably the least expensive hotel in downto... Read more
from Nashville, Tennessee
Submitted on 17-06-2016
The Red Roof Inn in Chicago had very personable staff however there were many things wrong with the hotel. It was very outdated, had only one elevator working for 16 floors. The television in my room was broken ( but a new one was provided upon asking.) The odor in the rooms and hallways was a very musty one. On the day I checked out the automatic front door was not working properly. I thought I was going to miss my ride to the airport! One good thing about the hotel was the location. Perfect l... Read more
from Sterling Heights, Michigan
Submitted on 19-06-2016
First of all i had to change my room 3 times!!! the first room had the tub that wouldn't drain water just kept rising as i was taking a shower, plus there was broken tiles all over the bathroom floor. then she switched me to another room and it looked like a child drew all over the walls and doors. then finally she gave me a room which was an upgraded room which was nice but the doors were scrapped old, and the desk had a missing drawer and the kids could get hands hurt because there is nothing ... Read more
from Shrewsbury, United Kingdom
Submitted on 19-06-2016
Me and my friend stayed here for 5 days in December, The hotel itself is very outdated however we only really used the hotel for somewhere to rest out head as we wanted to see as much of Chicago as we possibly could. For the price i could not complain as its right next to the Mile and we had an Irish bar just across the road which was perfect for a drink before we went back to the hotel. The Staff were very helpful and polite, I have read quite a few comments about the lift but we found it ... Read more
from Southampton, United Kingdom
Submitted on 29-06-2016
Stayed at the red roof Chicago downtown 17th June 2016 for 2 nights, the location is excellent easy walkable to magnificent mile, shops, restaurants and bars. The hotel itself is tired and in need of renovation, the room we were allocated was adequate, clean and would best suit the traveller that on a budget wanting a centrally located hotel in the wonderful city of Chicago. Do try the Chicago pizza at Uno's truly amazing.
Submitted on 30-06-2016
My family and I came to this hotel to go see a Chicago Cubs game. The only good thing about this hotel is location. The hotel was dirty we ask the maids to change our sheets every day and they never once did. We ask for more towels that we never got, there are holes in the walls. They overcharged us when I went down to go get it fixed they gave us the run-around I had my bank call them to fix the situation and they gave my bank the runaround we did finally get our refund but it took three days o... Read more
from New York
Submitted on 02-07-2016
Yes, this is relatively prime Chicago. Yes, hotels are expensive. Yes, this is a great location. Yes, the service was okay. And yes, the beds were fine. However...The bathroom was not. The price was not. We paid something like $230, and even living in NYC, that is overpriced. We can stay at a better best western for that money, or some sort of cheaper Hilton in NYC for the price, and get a better room, and a newer hotel. The room itself was okay, outdated a bit and not super Clean but fine. Th... Read more
from Pensacola, Florida, United States
Submitted on 02-07-2016
$48,VALETfee, very dated n very small room, bathroom was awful.. the wall was thin to hear parts of conversation wish we did not hear,what a scam. Pet friendly, its a trick, there is no parks or dog friendly authorized areas near this hotel. We ran with our luggage out the door with in 30 min. The crazy thing is Im glad we experienced it, we got to teach our kids a few lessons from it. Thanks for bad impression
from Milwaukee, Wisconsin
Submitted on 05-07-2016
Stayed here for a mini family reunion. Great location for attractions such as Navy Pier and the Magnificent Mile. The staff was very nice. The hotel is showing it's age, but our room was clean. We were grateful to be on the 3rd floor as one of the elevators was not working that weekend.
from Oakland, California
Submitted on 13-07-2016
I stayed in room 1505 for 2 nights. It was the cheapest option for a good location at time of booking.... but it is really filthy. What a joke for housekeeper tip envelope in rooms given the floors covered in hair and crumbs. Even worse, I found a bed bug in my room. A male which I promptly killed, though could not find others. Staff was adequate. Note a 1.50 charge auto added to your bill for daily use of the safe. Not cool. Stay elsewhere. Not worth it
from Phoenix, Arizona
Submitted on 17-07-2016
I researched for weeks to find a place close to most attractions. As you all know, hotels are EXPENSIVE! Red Roof was the best deal. Paid $109/night (with taxes, etc, came to about $123/night). For that price, I wasn't sure what to expect, seeing how it was in such a popular area and all the other hotels were charging $160+. The room was clean and didn't smell. We made due with our very small room and very small bathroom (beware, scratchy thin towels). We saw no need to have the sheets changed e... Read more
from Sarnia, Ontario, Canada
Submitted on 21-07-2016
The only positive point I can give to this hotel is that it is right off the Mag Mile, which is great for shopping and within relative walking distance to all major attractions. Other than that, this was the only room available in central chicago that didn't require a 40 min drive. The hotel staff didn't even greet us as we walked in and out. We checked in with barely a hello, and awkward silence. This place is so dated. We paid $250/ night for 2 double beds, and for that kind of money you w... Read more
from milano
Submitted on 22-07-2016
I stayed in this hotel three nights because i was not able to find another bed in town. I really did not like it, is very old, with the roof broken, quite dirty and really poor in term of service. The location is the unique thing that save this place from the end...!
from Harper Woods, Michigan
Submitted on 24-07-2016
Ouch if it wasn't for the location it would be a lower rating . To start the elevators were terrible . Not only small but slow slow it seems like only one worked. Dirty hallways very small rooms , and bathrooms were even smaller . Never been to a hotel where they had self serve toilet paper station outside the elevators in case you needed a roll for your The air-conditioner in the room was loud really loud . It was 90+ degrees in Chicago and having to leave that rug y it was 90+ ... Read more
Submitted on 25-07-2016
Inexpensive hotel near the Magnificent Mile. Staff was friendly and the bed was comfortable, but very dated and plumbing was in poor condition. Elevators were small and slow. They do have a computer in the lobby for flights a door man and also a bag check.
from Bloomington, Indiana
Submitted on 27-07-2016
If you want to pay $200 a night for a room that has peeling paint, cracked bathroom tiles, a sink that drains slowly, mildew in the tub, frayed carpeting, and very few outlets in the room, then this hotel is for you! The hotel charges extra for use of the safe in the room, the elevator makes alarming noises, and, of course, parking is outrageous ($48 a night).
from Burbank, California
Submitted on 29-07-2016
If you can put up with the no frills no service no help staff etc but care about good location than this is your place! Needs alot of attention and upgrade to halls, rooms and lobby, especially some sort of small bar area.
from Wichita Falls, Texas
Submitted on 01-08-2016
The room was small. It was hard to get a stroller through the the doorway. The air didn't work when we got there so we turned it on and left to get something to eat. It still wasn't working. We went to front desk and they sent someone up immediately. The man reset the unit and then even called back to check on it! The concerns of the trip were the parking. We couldn't find a spot in front of the hotel to park. My husband had to drive around forever. Our credit cards were charged extra char... Read more
from Illinois
Submitted on 02-08-2016
Good check-in, staff were so nice, especially Araceli. Our room is comfortable with a good view of Chicago but so small. We spent only a night time here for a nap so nevemind. Wifi was working well in our room and common areas. The location is seriously the best. It's just a ten feet steps to Magnificent Mile and all downtown . Overall it was a pleasant stay here.
from Toronto, Canada
Submitted on 05-08-2016
We went during the Lollapalooza weekend so unsurprisingly all hotels in downtown were either booked or extremely expensive. I booked a room for two at Red Roof for 550 CAD for two nights (Inclusive of taxes etc). The hotel has a very very very good location. Literally 2 minutes from Garrets Popcorn, Magnificent Mile, River Cruise etc. HOWEVER the condition of the rooms leaves a very bad impression. The bathrooms : Clogged tubs, dirty tiles, bad bad toiletries The Room : The bed covers were okay ... Read more
Submitted on 07-08-2016
Dirty floor. Dirty, dirty, dirty floor. A/C was extremely loud in room. Valet tried ripping us off!! Then whinned about no tip rudely. Talk back to him if need be but better yet DONT STAY HERE. Friendly desk staff, kudos to you.
from Ontario's Highlands, Canada
Submitted on 07-08-2016
All I can say is for a cheap budget you can go but realize it really needs updating. Upsetting to see a hole in the ceiling on the 16th floor. On the 4th floor there was plastic on the carpet in hallway. The room across from us was being (I think) for bed bugs. They had heaters in there. I ask the worker to be honest with me. I asked if they were cleaning for bedbugs and he had his head down and not looking at me and said NO. I no that is a lie.
from Thirsk, United Kingdom
Submitted on 09-08-2016
Stayed here when visiting a uni friend, it was perfect for sight seeing and easy to get to the train station. Hotel was clean and tidy. Would stay again for sure! Some taxi drivers did get mixed up with the red head piano bar for some reason!! Enjoy!
from Springfield, Massachusetts
Submitted on 13-08-2016
Okay, so the hotel has seen better days. If you can afford the Marriott, then go for it. But for the budget traveler, this is a great place. Two tips: The air conditioner is controlled by the thermostat on the wall - not the unit itself. Also, I recommend using the SpotHero parking app to find a place to park, rather than using the overpriced valet service. I parked across the street from the hotel for $30 per 24 hours and didn't have to wait 20 minutes for the valet to bring me my car.
from Maryland
Submitted on 16-08-2016
We booked because of our dog but ended up boarding her. All of the employees are the nicest and friendliest from front desk to valet. The hotel needs major work. Cracks in ceiling baseboard missing. Again only booked because of the dog. Again staff friendly and helpful.
Submitted on 17-08-2016
This hotel is very well situated within walking distance of many of the amazing sites of Chicago. The hotel could do with a little bit of modernization as said before its "ok". The aircon in the room was extremely appreciated but it was very noisy.
from Hector, Minnesota
Submitted on 03-09-2016
The pictures that are posted are nothing of what it's like on the 7th floor! There was holes in the walls, there was black mold all over in the bathroom! I was sorely disappointed with everything about this hotel! We were supposed to stay 3 nights, stayed 1 and got out quick! They did issue me a refund for the moldy bathroom, but it doesn't make up for how poorly the condition of the hotel room was.
from Fishers, Indiana
Submitted on 05-09-2016
This is the worst hotel I have ever stayed at. The hotel was very dirty and smelled like mold in the room. TV went out and when we picked up the phone to call the front desk the phone fell apart. Second TV was brought to room and it did not work either. Security lock on the door had been broken off but not replaced and not repaired at all. Sent email to Red Roof Inn to complain with no response.
from Cincinnati, Ohio
Submitted on 07-09-2016
Dirty, run down hotel. Room was on the top floor. Carpets in halls were badly worn and dirty. Mold growing in bathroom on soap holder and in corners of shower. Mold growing around air conditioner. Fake hardwood floors had dirt that looked like it had been there for months next to the dresser. Windows we're screwed shut. If a fire broke out we could not have done anything but break a window to let someone know we were in there. I wore flip flops in the shower because it was so dirty. We ... Read more
from Des Moines, Iowa
Submitted on 07-09-2016
This hotel was awful, the rooms were gross and tiny. The bathroom was even worse, we checked in, went up to our room, decided to go to dinner and during dinner decided there was no way we were gonna stay there and came back and checked out and had our money refunded. Don't stay here everything was dirty!
from Essex, England
Submitted on 07-09-2016
I stayed here twice only because I had booked in advance for the start & the end of my stay in the States. The staff are friendly and helpful but the rooms are in much need of refurbishment. On my 1st stay nothing was said about the use of the safe but on my 2nd stay I was told that they would take money from my credit card for its use but would be refunded if I didn't use it, I wonder if they check each day to see if you are using it. Other hotels I used on my stay were all, as with this o... Read more
from Grand Rapids, Michigan
Submitted on 08-09-2016
There are reasons you have to be in Chicago while staying on your budget. The people here are doing their best to make it available on your terms. The people at the front desk really want to make your stay successful and will store your belongings after you check out and greet you pleasantly when you come back. The maintenance man will make the effort to make your bath function as a shower. The valet will make sure your car is brought back to you when you want to leave. They are people working i... Read more
from Plymouth, United Kingdom
Submitted on 13-09-2016
Nice location downtown. Close to many attractions. Some of the staff members were rude. The water from the schower did not go down the drain so the tub turned into a swimming pool. Also, the sink was leaking. Both elevators were down one night... nice when you are on the 11th floor!
Submitted on 25-09-2016
A very nice place. I had thought it would be noisy because of the location, but actually I had a pretty good sleep. The first experience of living in an inn in USA is very good. A little deficiency is that wifi is not free unless you book a high-class room.
Submitted on 30-09-2016
Booked in for five days, room goodish apart from the sink which was blocked and would not drain properly which we had to inform the reception five times before anything done about it. Apparently according to other contemporary guests, this is a regular thing. We were moved to another room which, although being in the same style had a better layout. Also for our inconvenience, we were given a substantial discount. Enjoyed the next room very much including the singing toilet. No restaurant in th... Read more
from Pittsburgh, Pennsylvania
Submitted on 12-10-2016
We came into town for the marathon. We booked our hotel back in the spring to avoid any potential rate increases from the race or if the cubs (which they of course, are) were in the playoffs. We found the red roof inn to be both reasonably priced and ideally located to the start of the race. The other perfect piece of that was it's location to other attractions. We don't spend a lot of time in our hotel room when we're on trips so high end amenities do not matter to us. What mattered was that th... Read more
Submitted on 13-10-2016
Dirty rooms, terrible wifi, horrible staff, don't even bother. The location is not even worth the effort of staying here to sleep. Rooms need some major renovation. You would think that for the money you have to spend for the rate, you would get a hotel worth the price. I did not get what I paid for.
from Flint, Michigan
Submitted on 14-10-2016
If you can afford the high prices of any other place in town, avoid this place. Everything is dirty!! The bathroom has peeling paint and mold on the wall above the tub. Dried food on the phone, remote and table. Dust, dust , dust. It's just gross.