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Luxury 4.5-Star Chicago Loop Mystery

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Based on 3432 reviews
This four diamond mystery hotel is the epitome of elegance in every way. From the fabulous on-site restaurant to the exceptional accommodations, guest
Room & Rates
Mystery Room - Luxury 4.5-Star Chicago Loop Mystery - 1

Mystery Room

So how does it work?
Immediately after completing your booking, you will receive an email revealing the name and address of the hotel we have secured for you. The email will contain a link directing you to our member`s site to enable you to view and print your confirmation voucher, which contains driving directions to the property. It`s that simple!

The Mystery Room Includes Either
  • 1 King Size Bed, or
  • 2 Double Size Beds
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Luxury 4.5-Star Chicago Loop Mystery

PERFECT LOCATION

This fabulous four and a half star hotel is just steps from all the attractions of the Magnificent Mile and just a short walk from the downtown financial and business district. Some attractions that are close by are the Navy Pier, the Shedd Aquarium, the Lincoln Park Zoo and Millennium Park. You will be close to everything that Chicago is famous for while staying at this four diamond downtown Chicago mystery hotel.

SUPERIOR ACCOMMODATIONS

Each of the spacious guestrooms at this four star hotel come complete with mind-blowing views and many other plush, luxurious amenities. There are three on-site dining choices each as marvelous and exquisite as the one before it. During their stay at this four diamond downtown Chicago mystery hotel, guests will be pampered in every way possible.

SO HOW DOES IT WORK?

Immediately after completing your booking, you will receive an email revealing the name and address of the hotel we have secured for you. The email will contain a link directing you to our Members Lounge Log In page on our website.  From there you can view and print your booking voucher and more!  Its that simple, you know what to do!

AMENITIES:
  • 24 Hour Room Service (+)
  • 24 Hour Security
  • 24-Hour Front Desk
  • 24-Hour Maintenance
  • 25 inch T.V or larger
  • AAA Approved
  • ATM Machine
  • Adjoining Rooms
  • Air-Conditioning
  • Art Gallery Within One Mile (nearby) (+)
  • Audio/Visual Equipment (+)
  • Ballroom (+)
  • Banquet Facility
  • Beach Access (nearby)
  • Beauty Shop/Salon (nearby) (+)
  • Bicycle / Scooter Rental (nearby) (+)
  • Biking / Hiking Trail (nearby)
  • Bottle of Wine (+)
  • Business Center
  • Business Services
  • CD Player
  • Cafe
  • Casino Shuttle (nearby)
  • City View
  • Clock Radio
  • Coffee Maker
  • Coffee Shop
  • Complimentary Coffee
  • Complimentary Coffee
  • Complimentary Newspaper
  • Complimentary Use of Bathrobe
  • Complimentary Use of Bathrobe and Slippers
  • Concierge Desk
  • Conference Rooms
  • Connecting Rooms
  • Data Port
  • Desk/Work Area
  • Dry Cleaning Service (+)
  • Eco-Friendly
  • Elevator / Lift
  • Event Catering (+)
  • Executive Floor
  • Express Check-Out
  • Fine Dining (+)
  • Fitness Facility (+)
  • Flat Screen Television
  • Food Court
  • Free Morning Paper
  • Full Breakfast (+)
  • Full Cable
  • Golf (nearby) (+)
  • Great for Kids
  • Great for Nightlife
  • Hair Dryer
  • Handicap Accessible Elevator
  • Handicap Rooms
  • Handicap Services
  • Heated Pool (+)
  • High Speed Internet (+)
  • Honeymoon Amenities
  • Housekeeping
  • Hypoallergenic Room Available
  • Ice Machine
  • In room Mini Bar (+)
  • In room Safe (+)
  • Indoor Hot Tub
  • Indoor Pool (+)
  • Interior Corridors
  • Ironing Board
  • Jogging Area (nearby)
  • Kids Club
  • Kids Stay Free (Based on Age)
  • Lake Access (nearby)
  • Lake View
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Luggage Storage
  • Multi Line Phone
  • Museums Nearby (nearby) (+)
  • Nightly Turndown Service
  • Non-Motorized Water Sports
  • Non-Smoking Property
  • Non-Smoking Rooms
  • On Shuttle Route (nearby) (+)
  • On-Site Check In
  • On-Site Convenience Store
  • On-Site Events
  • Parking (Fee)
  • Pay Per View (+)
  • Photocopy Machines
  • Postal Services
  • Restaurant
  • Retail Stores
  • Room Service
  • Sauna (+)
  • Secured Parking
  • Security Guard
  • Shopping
  • Snack Bar (+)
  • Sundry Shop (+)
  • Swimming Pool
  • Town Car Services (nearby) (+)
  • Train Access
  • VIP Rooms
  • Valet Parking
  • Video Check-Out
  • Video Game Console
  • Wake-Up Calls
  • Wake-Up Service
  • Walk to Nightlife
  • Wedding Services
  • Wheelchair Access
  • Wheelchair Access
  • Wheelchair Access Elevator
  • Whirlpool
  • Widescreen TV
  • Wired Internet (+)
  • Wireless Internet (+)
  • Wireless Internet (+)
  • Wireless Internet Access (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3432 reviews
from New Jersey
Submitted on 24-05-2016
Good location..with great view of the river. All good attractions and restaurants within 10 minutes of walking. The room was nice with everything you need including umbrellas. The staff was really nice. The river walk is right opposite the hotel. A morning jog along the river walk was quite refreshing. Loved my stay there.
from
Submitted on 25-05-2016
I spent the weekend of May 21'st in Chicago to attend a half marathon. I stayed at the Swissotel on Waker Street. I highly recommend this hotel- clean, very comfortable rooms and a GREAT staff. Cesear, is the NICEST front door man i have ever met. He gave me directions (multiple times!), on how to navigate in Chicago- we will be back to stay with the Swissotel. Thank you! Dina Cocco
from Boston, Massachusetts
Submitted on 25-05-2016
Exceptionally clean room, great views from room, room was quite large for a large city (though I traveled with a group so could've been upgraded to a nicer room without my knowledge). A delightful hotel that I would look to stay in again.
from Ashtead, United Kingdom
Submitted on 25-05-2016
Had a great upgrade to a spacious, corner room which had wonderful views. The staff were all helpful. Breakfast is fine and not excessively priced. The Amuse Bar on the ground floor has fun staff but a generally poor menu. The salads were fine but choose carefully.
from Elkhart, Indiana
Submitted on 25-05-2016
We upgraded to overlook the Navy Pier and, wow, it was beautiful! Great room with spectacular views. Our check-in lady was so helpful and informative. The pool on the top floor. I had to run to the drugstore and the valet even gave me an umbrella since it was raining! definitely be staying here again!
from Oslo, Norway
Submitted on 03-06-2016
Was at the APS conference at Sheraton but stayed at Swissotel. The staff there are excellent and very helpful. The lobby area could perhaps be more spacious, but the room and the view was great. Wish I could have stayed longer than two days...
from Reno
Submitted on 04-06-2016
We stayed here for a conference, and upon check in, were upgraded to a suite, which was so beautiful and had a great view of the river, downtown, and the pier! The room was clean, housekeeping staff were friendly and helpful and the help desk staff was super helpful and quick (we needed a bandaid and the staff made sure we were ok when he brought it up!). The front desk staff were very nice and and we got through check in and out super quickly. I would stay here again if given the opportunity fo... Read more
from Chicago
Submitted on 04-06-2016
When we arrived at the hotel with our child and infant, our room was not ready yet which seemed odd to me since we arrived just after the 3pm check in time. The front desk staff was not helpful or accommodating. Essentially, they just told us to wait. After 1.5 hours, we returned to the front desk to ask again if the room was going to be ready soon. They were not even willing to give a balllpark estimate of the wait time. At this point I became a little agitated as we really needed a place to re... Read more
from Champaign, Illinois
Submitted on 04-06-2016
It was difficult to find the location. When we pulled up, they automatically assumed we wanted valet and did not offer otherwise. When we were told it was going to be $70, we asked for our vehicle back and told them we would self park for the $36. They literally had our vehicle for 3 minutes when we asked for it back...it took them 30 minutes to bring it back. They gave terrible directions to find the self park...it took us over an hour to finally find the self park and get back to our room. Com... Read more
from MI
Submitted on 20-06-2016
We arrived a bit early and were able to check in due to room being available. Our room had 2 Queen beds and had view to south of another hotel, nothing special. Room was comfortable, small fridge, and nice size bathroom. The pool on the 42nd level had great views of the city, river, and Navy Pier. The location was a nice central location. Michigan Ave shopping was right around the corner. We walked almost a mile to American Girl store, not a bad walk. We also walked to Millenium Park, G... Read more
from
Submitted on 21-06-2016
The room was dated and badly designed, the shower head was too low for me and i'm only 5'11" Internet costs $25 a day and a bottle of filtered tap water in the room is $8, frankly that's just insulting on top of a $300 per night room charge. The staff are helpful but check in wait was almost 20 mins. all on all I was not impressed...
from Memphis, Tennessee
Submitted on 21-06-2016
The wife and I stayed here for our 1st weekend in Chicago; now our home away from home. This is a great location with great views from this 43 story hotel. The stairs to the river walk and numerous eats & drinks are just steps away. Everyone here is very helpful and I give them 5-stars their service and would definitely stay there again.
from
Submitted on 21-06-2016
We stayed here for a couple of nights after our stay in Cleveland. Great service from the valet parking, the check in staff to Bernard who guided us to the Navy Pier and recommended restaurants for us to try. A very knowledgeable man. The room was a city view room which was very spacious, clean, well equipped with a stunning bathroom and shower. Even the elevators worked perfectly with very little waiting times. The roof top pool, gym and hot tub was so amazing and really worth a visit with fa... Read more
from Edmonton, Canada
Submitted on 21-06-2016
Our room was right on the corner so we got great views of the river below and Navy Pier in the distance. Great service and great facilities. This hotel is highly recommended. It is conveniently located and allows for a quick run in the morning through the parks and Lakeshore Trail. This is a triangular building so 2/3 of the rooms have views of the river.
from
Submitted on 28-06-2016
The staff was very friendly and nice. Great location for the price. You are a few steps from Magnificent Mile and not far from Navy Pier. Very good view of Lake Michigan. Will stay here again and definitely would recommend. Family loved it. I cannot wait to come back.
from New York City, New York
Submitted on 29-06-2016
For the deal we received I consider this hotel to be very good value for the location and the overall facilities. Our room was large, the furniture seemed relatively new and was in good condition and the room was very clean. The bathroom was also quite large, fairly new and modern and clean. There is nothing amazing about the design or interiors, just a normal nicely done hotel room. The staff were nice and helpful. We didn't use any of the facilities so I can't comment on those. Their lift sys... Read more
from Dayton, Ohio
Submitted on 29-06-2016
I went to Chicago to see the Spongebob Musical with a friend. Two of us booked a room with one queen size bed to stay one night. We booked through hotels.com or something, and it said there was 24 hour check in. However, we realized the day before we left that checkin actually wasn't until 3 on the swissotel website, although that is not necessarily the hotel's fault that the third-party website said that. PROS: this place is close to A LOT of great stuff. Navy Pier, Magnificent Mile, the Bean... Read more
from TN
Submitted on 29-06-2016
Nice hotel in a great location with good service. Stayed there during a conference. Catered meals were very good - only suggestion would have been to include fresh fruit at breakfast. Had a lovely room with great view of Navy Pier. Self parking was a little confusing but a deal at $40 compared to $70 a day for valet. Ouch! Would stay here again.
from Skillman, New Jersey
Submitted on 30-06-2016
Really Nice hotel, friendly staff, a couple issues, no charging ports in hotel rooms for phones, tablets, big issue with elevators when too many people are trying to go to their floor. No places to sit and lounge outside of hotel. Also you should not charge paying guests 14.95 pp for internet access. Have never been charged in any hotel. Otherwise really nice hotel and the staff was very accommodating. Great information when asked about city.
from Dubuque, Iowa
Submitted on 03-07-2016
We decided to take an impromtu trip to the Windy City this past week. Woke up on Thursday morning, ask the better half what she wanted to do... she really didn't have a suggestion, so I got on the computer to check what hotel prices looked like for late June/early July for downtown Chicago... to my happy surprise, prices were reasonable. I looked on Trivago to find the hotel, but I usually will call the hotel directly to see if they have a better corporate rate available, etc. We decided on Sw... Read more
from
Submitted on 04-07-2016
Stayed there from Friday until Sunday during July 4th weekend 2016. First, there was a line of 8 families to check in during the late afternoon. There were about six desks but only two people working at the reception. It took at least 15 minutes to be served. Got to the room and very nice. Great location!The rooms are fine. The bathtub looked old, but had new fixtures. The shower door would slam, as the spring seemed too tight. Through the stay, I realized most of the guests were there for a C... Read more
from Illinois
Submitted on 04-07-2016
The young lady (Shreame Wallace) at the front desk has exceptional customer service. She went beyond her call of duty for a gentle who wasn't able to obtain a room at her property (Most hotels were sold out in downtown Chicago due to many events). I am elated to know that people still have great customer service and intergrity nowadays! She didn't care who was waiting and treated the gentleman like a VIP eventhough he didn't have reservations. She is valuable to the company and she be commended... Read more
from Indianapolis
Submitted on 05-07-2016
I'm quite impressed with this hotel. Extremely professional and friendly staff, clean, quiet and comfortable. We stayed in room 3515 and it had a nice view of the park beyond and the science museum in the distance. We slept well and enjoyed our stay. The only two things that could have improved our stay was the elevators. Being such a big building there is a big rush at checkout time. We realized this was our fault though as we could have checked out much sooner but procrastinated. Also, we had ... Read more
from Hempstead, New York
Submitted on 08-07-2016
Stayed 3 nights Jul 1,2,3 for $150 a night! The location is unbeatable (the only thing is 12 min walk to the closest Metro). Great eternal design, as many buildings in Chicago. The rooms are not large but well designed. Bathroom is great - separate tub and shower. Asked for a higher floor and got it with no extra charge, though the official policy that there is. The view from our room was on lake Michigan, though a few other high-rises separate Swissotel from the lake, but do not block the view.... Read more
from
Submitted on 09-07-2016
Swissôtell Chicago was an amazing place to stay. We received wonderful customer service, the best I have ever experienced. The staff were prompt and friendly. The elevators were quick. The room was spotlessly clean, very quiet, and extremely comfortable. It had a great city view and a lovely view from the exercise center/pool on the 42 floor. It is also a great location within walking distance of Navy Pier and is close to Soldier Field, Adler Planetarium, Shedd Aquarium, the Field Museum, and W... Read more
from Chicago, Illinois
Submitted on 13-07-2016
This Hotel's location is fantastic, centered in the loop overlooking the Chicago River & just west of Lake Michigan. The family loved the pool and the awesome views of the City. The Room, Staff, and Service were superb! Best Family gateway this year.
from Milwaukee, Wisconsin
Submitted on 13-07-2016
I attended a conference that was housed at the Swissotel Chicago. It was a great hotel for business travel and the conference accommodations were excellent. My room was very comfortable. I was given a free wi-fi password so I could continue to work in my room and stay connected. The food provided by the hotel for the conference was outstanding. I particularly enjoyed our dinner on the 43rd floor overlooking the city. I also took advantage of the gym which I believe was on the 42nd floor. Spectac... Read more
from Loveland, Colorado
Submitted on 13-07-2016
Hotel is fine, staff is generally friendly, beds are not terribly comfortable and parking is outrageous and poorly managed. We had a suite and the décor., ie., wall paper, furnishings, was a bit old and tired. The valet parking was grossly over-priced and the service to retrieve our vehicle was terrible.
from Orlando, Florida
Submitted on 14-07-2016
First time in Chicago and the weather couldn't have been more beautiful. In town for a conference but the evenings were ours. Felt safe at all times and met so many friendly people. Location is perfect. The hotel did a nice job for our conference and the only general complaints heard around the room each day was how cold it was and the breakfasts. Staff was efficient. Rooms were clean in general and had great views. Gym was very nice, although I didn't see the free weights mentioned on the webs... Read more
from Minneapolis, Minnesota
Submitted on 14-07-2016
This hotel is quite nice inside and out. Stayed here for a conference and they did an excellent job with food and keeping all venues clean and ready to go. Great job with food as well. I could have easily given 4 or 5 star here but due to a number of missteps during my visit. First my room was not ready until well after 5pm - this is unacceptable IMO. Second, the luggage they offered to hold while I waited for my room was "lost" - took quite awhile for the staff to locate it. Next, my b... Read more
from Marlton, New Jersey
Submitted on 14-07-2016
This Hotel Offers AWESOME views of the River and Lake Michigan. Only trouble we had was room wasn't ready until late in afternoon. Great Location and the friendly staff made the stay pleasurable. You must check out the Gym. I would stay there again.
from Hoboken, New Jersey
Submitted on 15-07-2016
will say a solid 3.5 stars. I was stranded in Chicago thanks to a canceled flight so this was the closest thing that had a reasonable price that wasn't a sketch motel. It has pretty high reviews so I went with it. It is a bit off the beaten path downtown, not a whole directly close but you can probably walk to most things. Check in was smooth and the front desk agent was very friendly and welcoming. I was on the 35th floor (3507). I had a king sized room. It was very spacious and had a tub and... Read more
from Chicago
Submitted on 16-07-2016
My stay at the Swissotel was wonderful the view was outstanding and the staff were professional. The view is something to consider absolutely, BEAUTIFUL!!! Next time I have to set my clock to watch the sunrise.
from Winston Salem, North Carolina
Submitted on 20-07-2016
The bed was AMAZING. The room was large and had everything that I needed. The staff was great and so was the service.The food in The Palm Restaurant was quite tasty. The elevators took a bit to get use to but they were very efficient.
from Houston
Submitted on 20-07-2016
Great staff. Friendly and very accommodating. The place was very clean and the conference staff were outstanding. Would definitely recommend for a conference and for a personal stay. Check-in and check-out was quick and very smooth.
from Park Ridge
Submitted on 20-07-2016
Decent hotel, good service with doormen. PRICEY parking, but you are right in downtown Chicago. Pretty views, no matter which room view. The convention facilities were great for our group and the food was decent for the crowd.
from Zurich, Switzerland
Submitted on 22-07-2016
I have been to Swissotels all over the world and this one is my favorite. The rooms are modern and clean. The receptionists are awesome, they speak German and one of them went out of her way to accomodate an early check-in for me, for which I am eternally grateful. I will definitely stay here again and recommend this establishment.
from Colorado
Submitted on 23-07-2016
Came for a business trip and had a great time. The pillows and bedding were surprisingly comfortable, which is unusual for a hotel. I stayed in a lake-view room on the 19th floor and the views were amazing, especially at night. Got to enjoy a lightning storm one evening. Wow! Navy Pier was right there and the lake just beyond. And the river walk is just outside the door. Only two complaints - (1) I would have liked to be closer to shopping and the magnificent mile, and (2) my room was just acros... Read more
from Woodville
Submitted on 23-07-2016
Spent five nights here in a Lakefront room, well worth the upgrade. You can see up and down the river from those rooms. Will definitely visit here again. Great location within walking distance to many local attractions and Michigan Avenue shopping.
from Reading, Pennsylvania
Submitted on 23-07-2016
We were staying at the Swissotel for a conference and I was not expecting much. However, based on the warm welcome we got at the reception desk, the excellent food and service we got at the Palm Restaurant and the friendly and efficient housekeeping, the Swissotel exceeded my expectations. On top of that, when we did the Chicago Architectual tours, we found out that we were staying at a unique triangular shape skyscraper overlooking the Chicago River and the Lake. From the gym on the top floo... Read more
from Santa Cruz, California
Submitted on 23-07-2016
Stayed overnight on a train journey across America. The hotel was very clean, well maintained and though my room was on a high floor the elevators were smooth and fast. I was very happy with the comfortable beds, and the view was lovely. The pool on the 42 nd floor is worth a swim 1st thing in the morning, a great way to start your day. In the women's locker room there is a private shower with a huge picture window of Chicago and the lake....wonderful.
from
Submitted on 27-07-2016
Top notch view, location and hospitality! What a treat. Beautiful hotel, clean, spacious room. Only odd thing, small shower and separate bathtub. The pool and work out area have a knockout view. The lobby is beautiful and the staff is very friendly and attentive. My family really enjoyed our stay and I feel I have found my Chicago hotel!
from Bloomfield Hills
Submitted on 29-07-2016
I booked Swissotel through Expedia and got a better rate than our convention rate for an executive corner suite. The view from our room was magnificent. The suite was very spacious and quiet. We were on a corner suite on the 33rd floor. The hotel was not in a busy section of Chicago but was walking distance to Michigan Avenue for those who love to shop. We were able to walk to watch a play as well as eat at fine dining restaurants in the area. The hotel staff were friendly. If you drive, you hav... Read more
from Las Vegas, Nevada
Submitted on 30-07-2016
They made us feel special and it was the best ever way to start our 3week holiday in the USA. I especially like the fact that when we booked it we were asked which floor we wanted, so we said high. We were then given a room looking onto Navy Pier on the 44 floor ( out of 45 floors!) we had mentioned we wanted to visit the Pier that night.
from Auckland, New Zealand
Submitted on 31-07-2016
We arrived for a few days without knowing it was Lollapalooza, so Chicago was full. The Swissotel was coping just fine. Good check in, comfy rooms, friendly staff especially the concierge. Good location, easy to get around and see the town, will probably be back
from Saint Louis, Missouri
Submitted on 01-08-2016
This hotel should be a model for other hotels. The room size was great for Chicago. There was plenty of storage space. The have thought of many extras such as multiple outlets in convenient locations, inputs for video, bath robes, and even an umbrella in case it rains. The beds are very comfortable. Also the bathrooms are large and well organized. The cleaning crew takes extra steps besides simply cleaning such as folding towels in special ways to store items such as personal toiletries. ... Read more
from Fresno, California
Submitted on 03-08-2016
My husband and I stayed here while attending the 25th Anniversary of the Lollapalooza music festival in Grant Park. It was an easy walk (we stay fit) to the park and back each day. Check in was a breeze, the elevator system is tricky to figure out but once you have it down it seemed to work well. Our room was one meant for handicap patrons, but it had a view of the river so we didn't mind and the extra space was nice. The view was a treat. Lots of boats going by which was fun. You could see Navy... Read more
from Homer, Alaska
Submitted on 03-08-2016
Every employee and every service I received during a 4 night stay exceeded expectations. The room was comfortable and adequately sized, with plenty of accessible outlets. Views from the 28th floor were impressive, even glimpses of the lake and Millennial Park between the neighboring buildings. I slept well every night, even though we had the room right next to the elevators the heavy door kept all noise out. Conference facilities were well maintained and participants were unobtrusively yet effic... Read more
from
Submitted on 04-08-2016
I was pleased, sercvice was great and so were the views! Good location in between millenuum park and magnificent mile. Worth it if you are staying less than a week. The only thing i would change is a bigger lobby. Not much of a lobby, the restaurant/lounge take up most of the space.
from Harbor Springs, Michigan
Submitted on 05-08-2016
I got the $ 70 per day parking fee, BUT, I did not bite on the offer to PAY a LARGE fee for WIFI service. A person traveling on an expense account passes the cost on to his company, I paid over $ 350 for our room and $ 70 to park our car. Shame on them for piling on a WIFI connection fee, They much have looked at Spirit Airlines model of using fees to increase revenue,
from Carthage, Mississippi
Submitted on 05-08-2016
The river and lake view was stunning! Convenient location. Friendly staff! The room was pretty and the bath was modern and luxurious. Nice location to walk to many must see areas of Chicago. Also close to tour sites for River/lake cruises and bus tours. Wonderful city to visit.
from Independence, Missouri
Submitted on 06-08-2016
This wasn't our first choice for a hotel but it will be from now on! We absolutely loved the Swissotel and were so happy this is where we ended up. From check in to check out, the staff was wonderful. I was afraid, because we booked through Trip Advisor and not the hotel directly, we would get an inferior room but our room was outstanding. We got a corner room with tons of windows and views of the river, the lake and Navy Pier. We had nightcaps every night in the bar area and met the most w... Read more
from Illinois
Submitted on 06-08-2016
Obeddie and Rachel made us feel like we were staying with friends!!! Hotel is very nice and our room was very clean but the hospitality from these two was even better! Will definitely choose Swissotel again when traveling to Chicago.
from Saint Louis, Missouri
Submitted on 08-08-2016
Swissotel sponsored a stay for us through Big Brothers Big Sisters and we had the best time. The room was beautiful with the most amazing view of Chicago architecture, the river, and the lake. The linens were soft and the bed was like sleeping on clouds. The concierge gave us free tickets to omnimax, a fruit bowl, and evian. It gave a unique stay an extra special touch we appreciated for a little girl that had never stayed in a hotel before. The staff were super helpful with every question we ha... Read more
from Rochester Hills, Michigan
Submitted on 09-08-2016
This hotel is very nice and I would recommend anyone to stay there. The views are incredible! The location is about a 10-15 minute walk from Navy Pier, the Art Intstitute, "The Bean", and the "Red Line". The room itself was almost perfect (splashes of something all over the back of the door) with a very comfy king size bed, a European shower, blow dryer, iron, etc. And the staff, (Isiah) at check-in was very accomodating. To save money, don't bring your car (we parked ours at the South Shore Tr... Read more
from Southgate
Submitted on 09-08-2016
Always stay at this location when visiting Chicago ,from the minute you enter the property there is someone asking if they can assist your needs the view from the rooms are amazing ,the food is great at there several in house restaurants with no waiting and the staff is very friendly ,facility has a great gym , pool and spa to use .The location is in walking distance of most anything shopping ,the navy peer ,grant park .
from White Plains, New York
Submitted on 10-08-2016
Very disappointed that the pool was closed for three days of our five day stay. The hotel had no alternative arrangement to offer. It was all wedding activities the first two days of our visit. After the wedding we opted to stay and be tourists and would have loved cooling off in the pool. Unfortunately, the pool was closed for our last three days. We were extremely disappointed. I thought it a shame that the hotel was not prepared for an emergency of this nature which must be fairly common... Read more
from Zug, Switzerland
Submitted on 11-08-2016
Nice rooms, clean with all necessary amenities except for the weak point mentioned below. Good location and nice & helpful staff. We would return A weak point (but not uncharacteristic for superior hotels): no for free wireless access in the room. It is high time that this user unfriendly policy gets changed.
from Berlin
Submitted on 11-08-2016
Tell Eric he does a fabulous job. I told him before I left and took his card. He is always smiling, takes good care of the people coming and leaving . He just really looked liked that he enjoyed working.
from Whiting
Submitted on 11-08-2016
I didn't get the room I reserved and no explanation or a different room! The plumbing in the bathroom sink and faucet leaked and I had low water pressure! I reach out to guest services twice with no return call or change of hotel room. I would not recommend this hotel to my friends or family.
from Chandler
Submitted on 11-08-2016
I was there for a 3 1/2 day conference in the hotel. At every point, the facility and staff were excellent. The room was clean and comfortable. The restaurant and lobby bar were welcoming and worth a visit. Everything worked.
from Hot Springs Village, Arkansas
Submitted on 14-08-2016
Excellent service, friendly & helpful staff. Beautiful modern hotel. Restaurant and parking on the pricey end, so we got those two elsewhere. Super comfortable beds and beautiful views from rooms!! Well equipped fitness center in the 42 floor and a great view of the river and lake. Hotel is close to the Cloud Gate, aka "the bean" in Millennium Park, just a block away using the underground passages in the hotel. There's a Dunkin Donuts going downstairs from the Lobby (in the Concourse level). Mus... Read more
from Champaign-Urbana, Illinois
Submitted on 15-08-2016
The river view rooms are worth it - especially if you can be facing Lake Shore, as you have a great view of Navy Pier. You can watch the Saturday evening fireworks from the Fitness Center (open 24/7 by the way.) The pool is very nice and a great temperature (88F) as well as the extra large hot tub. The service here was excellent, the lobby bar was happening ALL the time with Americans and Europeans - made it very interesting and entertaining. We also met a whole wedding group from Canada - fun! ... Read more
from Saint Louis, Missouri
Submitted on 16-08-2016
We had a great 3-day stay for our 36th Anniversary and Family Wedding celebration. The staff and management were very attentive to all our needs and the corner room with lake/river views was fantastic. special thanks goes to Kelly for his great luggage handling and advice about the hotel and Chicago area, Ruthie our wonderful and attentive housekeeping associate, and Bradley our manager who went above and beyond to see that everything was what we wanted during our stay. This was definitely one o... Read more
from Saint Louis, Missouri
Submitted on 17-08-2016
Stayed at the Swissotel for 2 nights last week. The room was great both spacious and very clean. Bed was very comfy. Staff was helpful. The pool is on one of the top floors. Go up just for the view - that's what we did. Easy walking distance to the bean and Michigan Ave.
from Champaign, Illinois
Submitted on 17-08-2016
Poor service from the start. Had registered for valet parking. Was ignored upon arrival. Surprised given this is the most expensive valet parking I have ever experienced. Found a place to park, checked in, carried my luggage to my room and returned and finally was able to get the attention of the parking attendant and he thought that I wanted a taxi. Finally got my car checked in and he assured me valet parking included in and out privileges. However, I learned that the was available to me when ... Read more
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