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JW Marriott Chicago

Chicago All Airports, IL, US (CHI)

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Based on 1253 reviews
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Room & Rates
Executive Room, Executive Level

Executive Room, Executive Level

1 king bed or 2 double beds
445-sq-foot (41-sq-meter) room with city views

Entertainment - WiFi and wired Internet access, flat-screen TV
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
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Room (Guest)

Room (Guest)

1 king bed or 2 double beds
445-sq-foot (41-sq-meter) room with city views

Entertainment - WiFi and wired Internet access, flat-screen TV
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
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Room, 1 King Bed, View

Room, 1 King Bed, View

1 king bed
375-sq-foot (35-sq-meter) room with city views

Entertainment - WiFi and wired Internet access, flat-screen TV
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
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Room, 1 King Bed, No View

Room, 1 King Bed, No View

1 king bed
375-sq-foot (35-sq-meter) room with city views

Entertainment - WiFi and wired Internet access, flat-screen TV
Food & Drink - Coffee/tea maker, minibar, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
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Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom

1 king bed
930-sq-foot (86-sq-meter) room with city views

Layout - Separate bedroom
Entertainment - WiFi and wired Internet access, flat-screen TV
Food & Drink - Microwave, minibar, coffee/tea maker, and 24-hour room service
Sleep - Premium bedding and turndown service
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Sofa bed, safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
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JW Marriott Chicago
151 West Adams Street, Chicago, IL US 60603

Rooms
Make yourself at home in one of the 581 air-conditioned rooms featuring minibars and flat-screen televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Dining
Enjoy a meal at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Breakfast is available for a fee.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: USD 12.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 14.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per night (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 65 per night
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Coffee Shop
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Express Check-Out
  • Fireplace in Lobby
  • Gift Shop on Property
  • Indoor Pool
  • Jacuzzi/Hot Tub
  • Sauna
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1253 reviews
from Newtown, Pennsylvania
Submitted on 21-05-2016
Just got done with about a 2 week stay for work. Great hotel. The gym is very good for a hotel. The room was spacious and comfortable with a large HDTV and a nice desk for getting work done. I actually have to go back for another week and it's booked :-( If you are gold elite or higher, the executive lounge is very convenient for breakfast and the staff is very friendly.
from Charlottesville, Virginia
Submitted on 22-05-2016
Excellent rooms, terrific service from all staff, top notch hotel gym and sprawling lobby made for a pleasant surprise. Had been expecting a good, impersonal experience but instead was outstanding and very pleasant. The front desk was particularly on top f things in stepping in to clean up a mistake by central Marriott reservations and also in helping out with a computer glitch in the business center. No head shaking at all - all problems solved with a smile. Highly recommend.
from
Submitted on 23-05-2016
I stayed at the JW Marriott in Chicago on business for one night in April '16. Really lovely hotel, very smart & clean. Hotel staff were incredibly friendly & couldn't do enough to help. My flight the next day wasn't until very late & they were kind enough to let me come back after my meeting & use their spa facilities so I could swim, shower & change before the flight, at no charge! I didn't have breakfast as I left for my meeting too early, but the breakfast smoothies were amazing & taste... Read more
from Washington DC, District of Columbia
Submitted on 23-05-2016
I have nothing bad to share about this hotel- the location is perfect if you need to be in the loop, and the amenities and service were top notch. The bathroom was luxurious, and while the room was not large, it was lovely. I ordered room service and then had breakfast in the restaurant (both delicious) and then left my bags with the bell desk while I was in meetings for the day- everyone I encountered was gracious and friendly. I cant wait to stay there again.
from london
Submitted on 25-05-2016
I spent four nights in this hotel and as a gold card member had access to the lounge. On arrival after an early flight from the uk my room wasn't ready which was understandable and they phoned me when it was. Surprised they didn't offer to bring my bags to the room and the bellboy watched me struggle with two bags and a briefcase. Room was comfortable although lounge was basic and a bit cramped with very hard working staff. Swimming pool was cold. Hotel bar was good. Concierge and front desk sta... Read more
from Laguna Niguel, California
Submitted on 01-06-2016
I spent 3 nights here to attend a business meeting. The hotel is less than 5 minutes walk from the Blue line (Monroe stop), which is the direct line from the airport (takes 45 minutes). As traffic in downtown is often congested, I highly recommend arriving by train instead of taxi ($5.00 one way from the airport; $3.00 one way to the airport). I checked in during rush hour and service was prompt and courteous. The room was a lot nicer and larger than I expected, with a very spacious bathroom w... Read more
from Detroit, Michigan
Submitted on 03-06-2016
Stayed one night here. The hotel is beautiful, traditionally styled. We had a one bedroom suite, Room 653. The room was absolutely beautiful and spacious. Larger than I could have ever expected. A nice-sized living area with a half bathroom. The bedroom has its own large walk-in closet. The bathroom was huge with 2 vanities, a large soaking tub, separate water closet and large shower. My 8-year-old son enjoyed "swimming" in the tub and watching tv embedded in the mirror. The furnishings ... Read more
from Cookeville, Tennessee
Submitted on 03-06-2016
Great property, architecture, concierge service, club room. We really enjoyed our stay and the hotel staff delivered awesome tips, and lined up dinning and fun you can only have delivered from people who are trained and want to deliver a first rate experience. We had such a time in Chicago, and a shout out to Eric at concierge, and the entire staff in the club room. I struggle to recall their names but quiet honestly for cocktails and suggestions at breakfast. First rate. Well done and this ho... Read more
from Chandler, Arizona
Submitted on 05-06-2016
First let me tell you about the bed because it is hands down one of the best things about this Marriott....when I crawled into bed I texted my daughter and told her I was pretty sure I was sleeping on a puffy cloud....it was incredible. The sheets were soft. The mattress pad was puffy and the duvet was crisp and fresh. I know you think I'm nuts to focus on that. Ok. Other stuff: the bathroom was beautiful with a huge soaking tub and a separate shower. All marble. There is even a scale in the ... Read more
from Raleigh, North Carolina
Submitted on 06-06-2016
I stayed here the weekend of Memorial day, I was okay, The drinks in the bar wasn't good at all, The employee didn't seem knowledgeable at all when yo asked question nor did they seem friendly, The Concierge wasn't knowledgeable either, I travel all over the world, I didn't feel the love here!!
from Greenwich, Connecticut
Submitted on 23-06-2016
The lobby of this hotel is spacious and luxurious! When you walk in, you immediately smell the Marriott signature scent and are almost taken back by how large the space is. Lots of seating with an open and inviting bar area, friendly & welcoming staff. I stayed on the concierge level and was very impressed with the selection of complimentary items for breakfast. Our room was relatively small but with a very nice, spacious bathroom.
from Queen Creek, Arizona, United States
Submitted on 27-06-2016
Favorite hotel in Chicago. The staff is amazing, the rooms are on point. And it's got a great location. This is a gem of a hotel in this great city. Only complaint is I tried weeks in advanced to book a spa session and they seem a disjointed and don't really have the same amazing attitude as the hotel staff when attempting to book.
from Shawnee, Kansas
Submitted on 29-06-2016
nothing to complain about here! lobby is gorge; rooms have old-world charm while still being modern; room service was a delightful treat. it was an easy walk to the art museum. the on-site italian restaurant is one of the best places i have ever eaten!
from appleton, WI
Submitted on 29-06-2016
We were there because my husband attended a conference. We brought our granddaughter and they were able to put a roll-away bed in the room which was nice, even though they charge for it. They have a nice but small indoor pool and a good workout facility. The weather was quite hot when we were there, so fruit infused ice water was in the lobby, but it was almost always empty. The parking was very expensive, but probably no worse than the highway robbery the rest of the downtown hotels charge.... Read more
from Kissimmee, Florida
Submitted on 29-06-2016
If you want the great ammenities, wonderful bed and all the great services of an upscale hotel you should consider this hotel. For me the good thing if at the same way that it is a great hotel and has a good location (walking distance from Willis Tower, Millennium Park and The Art Institute), it is not in the middle of the crazy and busy part of The Loop or Magnificent Mile which for me is an advantage. if you are participating of any event in the McCormick Place it is also a good option, cause... Read more
from Bedford MA
Submitted on 02-07-2016
Recently spent five pleasant nights at the JW Marriott in Chicago. (I'm a Marriott Rewards customer so some of the nights were free.) I would categorize it as more of a business than a tourist hotel -- lots of conventioneers our first few days but aside from a wedding on Saturday night, there wasn't much happening on the weekend. It's in the Loop, right down the street from the Art Institute of Chicago and directly across the street from the Rookery. Very convenient to everything. Spacious rooms... Read more
from Dallas, Texas
Submitted on 02-07-2016
The hotel is well located to access the EL and various attractions inside the loop. It appears to have been recently updated but retained a few historic details. Our room was nicely appointed but not much of a view. Friendly and helpful staff. Nice bar and bar menu. The Florentine had a fantastic breakfast.
from Richmond, Virginia
Submitted on 03-07-2016
Stayed here four nights while working in Chicago. The hotel was selected based on its proximity to the work location. I have stayed at JW's before and believe this was the best experience yet. The staff here couldn't be friendlier and more interested in making me comfortable. The restaurant had a nice bar and the food was outstanding. I superlative experience will visit again.
from Wisconsin
Submitted on 05-07-2016
This is a nice hotel in a converted old bank building. Typically good JW service and amenities. One negative is the lobby, which is attractive in a sterile, old bank sort of way but was freezing the three days of our stay. I'm sure the design has something to do with it (soaring ceilings and marble everywhere) but hard to believe the engineers couldn't figure out how to overcome that. The rooms were quite nicely appointed. Separate tub and shower was great. The tub might have been the deepest I'... Read more
from
Submitted on 05-07-2016
Hotel was nice and clean and priced very affordably. Robert, the bartender was amazing and makes a great Long Island iced tea! He rocks!! Not a bad location to visit the Willis Tower and great shopping nearby. The Willis tower tour was not worth the 2 hour wait so might want to bypass that.
from Atlanta, Georgia
Submitted on 06-07-2016
From the moment I arrived the staff greeted me with warmth. For such a large hotel the staff were extremely friendly and remembered my name. The property was very modern and well maintained. The bar area was very lively. You could walk to the L as well as to shops and restaurants.
from Redlands, California
Submitted on 09-07-2016
Great hotel. Very friendly staff, everyone we encountered was so nice and so helpful. Our room was immaculate! Beautiful workout area and pool/spa. We didn't eat in any of the restaurants so I can't comment about that. Very peaceful retreat in a busy city.
from
Submitted on 09-07-2016
The Executive Lounge at this Hotel is exceptional. All of the staff are incredibly friendly and professional. Brittney really stands out as special. She remembers from one day to another your personal preferences and delivers them with a smile and warm greeting without even asking. I've traveled and worked in Hotels all over the world and have never seen such genuine lounge associates. Also, the Desk Manager (forgot his name) was outstanding. He works all shifts and is a standout. Congrat... Read more
from
Submitted on 10-07-2016
This hotel was very nice and clean. Concierge were helpful so use them when you can. The check in and out was quick and the staff were very friendly. We had drinks in the lounge area and had breakfast and dinner at the hotel restaurant on the second floor. Great food and service.
from Pa
Submitted on 11-07-2016
A very comfortable hotel with exceptional customer service. From the Concierge to the cleaning staff- everyone was extremely pleasant and professional. The location was convenient and close to the red and brown lines, as well as the park. I would stay again.
from Charlestown, Indiana
Submitted on 11-07-2016
It is apparent that the location of the JW being in the financial district that it is primarily for the business travel. However, I was visiting with my mom and my daughter for a long weekend of being a tourist and I was still comfortable here. The staff is so very amazing and helpful along with the rooms are just beautiful and comfortable. The location is perfect to be able to walk in any direction to a nice restaurant or to the Willis Tower. Excellent stay all around. My only issue was with t... Read more
from
Submitted on 12-07-2016
The excellent service stood out--especially when dealing with the servers in the executive lounge and the concierge. Our room was lovely and clean. This is a great location if you are here for the business district, but also within close proximity to tourist attractions. We had a delicious room service lunch, which in my opinion is unusual.
from Washington D.C.
Submitted on 13-07-2016
I had a nice experience at the JW. They hotel's décor is great. My suite was very spacious. I did think that the bed was just okay, but everything else about the hotel was very nice. The location was also very good for proximity to the Willis Tower.
from Steamboat Springs, Colorado
Submitted on 13-07-2016
My husband and I stayed here with family after a concert at Soilder Field. The rooms and service were wonderful! It was quiet and the blackout shades allowed us to sleep in without being disturbed. It was a bit of a hike to the show, but we enjoyed the walk through the parks. It is within walking distance to public transportation, Millienum Park, the river walk, Michigan Ave, etc. We loved the location. However, since it is in the loop, it's hard to find late night restaurants (after 1am)... Read more
from Chicago, Illinois
Submitted on 20-07-2016
Nice huge open lobby with a bar in the background. I can't say it's a luxury 5 star hotel, but a nice place to stay for business or pleasure. We had room service for dinner and the menu is very limited and unhealthy. I wouldn't do it again. Breakfast bar in the morning again, no fruit or yogurt or anything healthy...lot of pastry. Overall it was a nice stay.
from Apex, North Carolina
Submitted on 21-07-2016
Let me say that I'm a Platinum Premier Elite with an average 150 nights/yr at Marriott Hotels. I've stayed at other JW Marriott location worldwide and I have to say that this is not a JW Marriott, this location is nothing more than a standard Marriott and not even close to the JW brand of hotels. The Executive Lounge is an embarrassment to the JW Marriott line of hotels, this locations executive lounge was no better than a Fairfield Inn or Courtyard. They are serving the same prepackaged egg, h... Read more
from Lexington, Kentucky
Submitted on 22-07-2016
This is close to trains the orange line less than a block (direct to midway airport) and 3-4 blocks from the blue line (direct to ohare airport). The hotel furnishings are opulent and clean similar style of room. I had a feather free room. 10th floor overlooking a parking lot. Room had minimal noise. Sheer and dark shades. Extremely large bathroom, with hairdryer, handheld mirror and separate table for makeup, jacuzzi tub, separate toilet. The large mirror above the sink has lightening around th... Read more
from Lansing, Michigan
Submitted on 23-07-2016
This giant soaker tub makes all the walking you do all better. Classy hotel in style with spacious rooms. Great meeting rooms with Windows. Professional staff. Great place to stay in the heart of everything.
from Louisville, Kentucky
Submitted on 24-07-2016
My family and I stayed here this past weekend for the Coldplay concert at Soldier Field. Spacious, clean, comfortable room; great location, food in the lounge was excellent too! They even had a kids menu which was nice. Very nice...Would definitely come back.
from Salt Lake City, Utah
Submitted on 25-07-2016
Great location a few blocks from Millenium Park and an easy walk to the Miracle Mile. I was here for the Rock n Roll Chicago marathon and location was perfect in regard to start/finish area. We felt very safe in the area. Room was comfortable with a beautiful large bathroom. Sergio at the front desk went above and beyond to make sure our needs were met.
from Vancouver, Canada
Submitted on 25-07-2016
There are so many great things about this hotel. It is elegant, clean, beautiful and perhaps what is stood out even more for my husband and I when we spent 6 nights here was the incredible customer service. Everyone working here was warm, friendly, and went out of their way to help us with any question we had. Just a fabulous experience at this hotel.
from Johannesburg, South Africa
Submitted on 25-07-2016
We arrived to friendly staff who parked the vehicle. There was a refreshing drink in the lobby. Our reservation was dealt with quickly. We requested additional blankets which was brought up quickly. The breakfast was fantastic, the waiter was friendly and provided exceptional service.
from Pleasant Hill, Missouri
Submitted on 29-07-2016
It seems as though many times when writing reviews, people look for the tiniest flaws upon which to dwell. I must admit that when I walked into the JW Marriott in downtown Chicago, I was looking for such flaws. "How in the world can any hotel be worth $400+ a night?" I thought. Embarking on a five night stay for a business meeting, I just KNEW that I would find something to complain about Within moments, the staff proved to me what a luxury hotel is all about. I was greeted with a smile, and ... Read more
from The Woodlands, Texas
Submitted on 03-08-2016
Cleaning is great here; I'm pretty picky too. Far walk from the elevators though because of the large footprint. Showers are lined with marble and the room noise control is quite good between rooms. The TV allows for streaming if you have an account or regular HD cable. 24 hour room service and full bar on lobby area.
from Rogers, Arkansas
Submitted on 04-08-2016
The JW was located in an ideal area and in close proximity to shopping, great restaurants and Grant Park. This made our daily trek to Lollapollosa very easy. Property was clean, rooms were big and accommodated 4 adults nicely. Service was very good. Only draw back was internet came with a fee which was a disappointment because Internet is free most everywhere else in the city.
from Palm Springs
Submitted on 05-08-2016
The JW Marriott is a beautiful hotel but there were enough inconsistencies which made it only a fair experience for me. On the positive side, the door staff is attentive and pleasant. The lobby is well laid out and beautiful. The front desk staff is good. The restaurant is stellar; I ate there 5 times in 4 days. The room was well appointed with a comfortable bed and a nice flat screen. Additionally, this hotel is a great choice if you're doing business at Willis Tower. However, I had sever... Read more
from
Submitted on 06-08-2016
Great sized room and enormous bathroom for a hotel in the city. Blows away the Marriott on Michigan Ave (yuck). Housekeeping was a little over zealous at 8 am but other than that great experience. One of the nicest JW's I've stayed in. I would definitely recommend.
from Washington DC, District of Columbia
Submitted on 11-08-2016
My company held one of our larger meetings at this hotel last week. What a wonderful experience!!! The hotel is spacious and beautifully decorated. I had a regular size King room with a very large bathroom that included a soaking tub, separate large shower along with two sinks!! The hotel staff is helpful and gracious. I worked with Lisa Ashe the Senior Event Manager at the JW and she's wonderful to work with. I cannot say enough about her. Also the banquet staff is fabulous - Bob Weller &... Read more
from St. Augustine, FL
Submitted on 12-08-2016
For a large, big city hotel we had a great stay at this Marriott. Our room was clean and well serviced. The staff was great! Mathew, at the concierge desk was particularly helpful with reservations and other tasks we needed help with. We were happy with the location, we were able to walk to many restaurants, shopping and city sites. The "L" stations were close and convenient for those trips we didn't take uber/taxis or walk. The concierge level lounge was especially nice. The breakfast crew wa... Read more
from Illinois
Submitted on 13-08-2016
Thursday 8/11 - Saturday 8/13, early am checkout; staying on points. GREAT location if you're coming in on the train.. 3 - 4 block walk straight down Adams. 1 full block (1/2 down Adams & 1/2 down Wells) to Loop Metro station that can be used to get to anwhere; $10 for a single person all day pass; HUGE lobby area for mingling or passing thru; as always, wonderfully friendly & helpful staff... will check luggage if you're early, valet service, concierge service for directions... Read more
from Lakeville, Minnesota
Submitted on 14-08-2016
Checked in to our room and the first thing we noticed was toothpaste still on the backsplash in the bathroom. Later that night we found a receipt from the previous guest tucked in between the pillows on one of the beds, as well as a pair of underwear on the top shelf in the closet. We notified the hotel staff the next morning, and they were quick to send a member of housekeeping management up to the room to fully service it and offer us some compensation. While we are pleased with how management... Read more
from Grand Blanc, Michigan
Submitted on 14-08-2016
This hotel is beautiful, classy, and clean. I absolutely loved the soaking tub. After walking all day it felt wonderful to soak in it. The staff were all very helpful and friendly. The restaurant inside the hotel- The Florentine- was excellent also. The waitstaff were also very friendly and offered up some tips on what to see and do in the city. I cannot say even one negative thing about this hotel- our stay was positive in every way. I would definitely stay here again when we return to Chicago.
from Jackson, Michigan
Submitted on 15-08-2016
I am a travel agent and had the pleasure of staying at The JW Marriott Chicago August 13 and 14 2016 . Rooms are lovely and bathrooms are amazing ! Deep soaking tubs , glass shower , double sinks , marble floors . Beds are a little smaller than I would have liked but still very comfortable . Lots of room , mini bar area .. Checkin was breeze very pleasant people , concierge great advise for dining !
from Madison, Wisconsin, United States
Submitted on 31-08-2016
To be fair, we were attending a conference and had 2 of our 3 nights paid for otherwise this would have been out of our budget. But it is a GREAT hotel. We lucked out and got room 409 which is one of the largest with two beds. Had a soaking tub and beautiful bathroom. Other family was in the hotel with us and were very jealous. You could hear the trains below but it wasn't that bad at all. Great location - we were able to walk to the Bean and many other points...and those too far away we u... Read more
from Pittsburgh, Pennsylvania
Submitted on 02-09-2016
Large well appointed room and bathroom. The hotel lobby area was large and bustling. The lobby bar dominated the scene and frankly a smaller more quiet bar outside of the lobby would be nice. The conference facilities were very nice and the food served was excellent for a large group. The staff was courteous and the exec lounge was comfortable and met my needs
from Huntington, Indiana
Submitted on 04-09-2016
We will stay again! Absolutely beautiful room; and the bathroom- Omgoodness. Guest services was polite. Making our stay even nicer. The kids loved the pool and exercise facilities. I wish we had needed to stay longer as everything was so wonderful!
from
Submitted on 07-09-2016
This was my first visit to Chicago for around twenty years. The JW was everything i hoped for. Great check in experience and the room was great. Everyone at the hotel made me feel welcome and made sure i had everything i needed. I will definitely stay here on my next visit. I received a great follow up email from the front desk manager after my stay checking that everything was ok.
from Lakewood, Colorado
Submitted on 08-09-2016
We enjoyed our stay at JW Marriott Chicago! The lobby is huge and impressive and although the check-in line had a bit of a wait, we were greeted by a friendly representative who answered all of our questions, especially about wifi. Although wifi is normally about $15 a day, she advised us to join the Marriott rewards program which was free and we received free internet for our entire 5-day stay. Our room was clean, spacious and beautiful with nice furniture, and a good TV. We did have quite a wa... Read more
from Boston, Massachusetts
Submitted on 11-09-2016
Staff extremely helpful and pleasant. Rooms were large and well appointed. We were in Chicago to attend Cubs games and train was nearby. Lobby bar was pleasant. Morning coffee and breakfast had many choices.
from Sydney, Australia
Submitted on 13-09-2016
JWM is conveniently located in the Financial district, which gets relatively unbusy after work hours and on weekends. But it is close to two train lines and a walking distance to a number of bars and restaurants. Reception/Concierge staff are friendly, efficient and helpful. The rooms are on the smaller side, but comfortable. The executive lounge is however a disappointment and certainly not value if you are paying extra and expecting a typical JW style breakfast and evening drinks and appetiser... Read more
from London, United Kingdom
Submitted on 13-09-2016
Pros: - Location within The Loop (it is opposite the W hotel) [although it is a 20min walk from the Magnificent Mile] - easy check in with Marriott app on my phone - Room on 11th floor was internal-facing so requested a change - agreed to $30/day extra but they waived this fee and gave me external facing room (which wasn't that different as it faces the big office block across on W Quincy!) Cons: No breakfast buffet at all! (If you exclude the sorry selection of cereals et al at the lobby b... Read more
from Greater London, United Kingdom
Submitted on 15-09-2016
You can tell a good hotel by 2 things. Were the hall way carpets designed with a psychedelic pattern designed by a Betty Ford employee? How many Yelp cards are thrust in your hand by staff? Thankfully neither here! Worth staying at the executive lounge floor as rooms are well appointed. My wife loved the TV in the bathroom, couldn't get her out!! The lounge is not bi but the food/snacks are good. In the evening the red wine was good, white not so! all staff were attentive particularly Brittan... Read more
from Washington DC, District of Columbia
Submitted on 16-09-2016
I was in town for business and decided to stay at the JW. I've stayed at a few JWs previously and really enjoyed the rooms and service. Here's my review on the JW Chicago. Lobby: The lobby is updated, has a bar and the decor is really nice. The bellman and front desk staff are friendly. I want to say I remember a fireplace in the lobby that you can sit in front of which would be nice in the winters, especially Chicago winters. I didn't get a chance to have a drink at the bar or any food, b... Read more
from Macungie, PA
Submitted on 18-09-2016
Location is convenient to theater district and shopping. Easy walk to the El and public transport. Everyone was friendly. Hot tub was great. Big workout facility. Walgreens and Starbucks were right outside. Decent sized room was clean. Bar was fun.
from Phoenix, Arizona
Submitted on 21-09-2016
My company recently hosted its annual conference at this hotel and it was a perfect venue. The JW is a close Uber ride to just about anywhere you need to go (although it's not on the river nor near the lake so the surroundings aren't anything to get excited about). The hotel is massive with fantastic amounts of conference space. We had 400 people in attendance and needed break out rooms and a couple ballrooms. The service was excellent and the food was surprisingly good. The rooms were very... Read more
from Atlanta, Georgia
Submitted on 21-09-2016
Impressed with this hotel, great location and excellent customer service from staff. Loved being able to walk to walgreens to pick up misc. items. Train stations for blue/red lines are a couple blocks away and Willis (Sears) Tower is very close to hotel. Business district so area is very quiet on the weekend.
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