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Hard Rock Hotel Chicago

Chicago All Airports, IL, US (CHI)

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Based on 2466 reviews
Guests will find a musically inspired atmosphere where the art of music meets the art of top notch hospitality.
Room & Rates

Deluxe King

The Deluxe King Room at the Hard Rock Hotel Chicago offers one king bed and the following awesome amenities:
  • City View
  • In-Room Safe
  • Ipod Docking Station
  • Pillow Top Mattress with Premium Bedding
  • 40 Inch Flat Screen Television with Premium Channels
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Hard Rock Hotel Chicago
230 North Michigan Avenue, Chicago, IL US 60601

The Hard Rock Chicago Hotel is ideally located in the art deco style Carbide and Carbon Building in the downtown loop area. Just steps away is the Magnificent Mile where you can spend your day browsing the splendid shops, tasting the exquisite dining and experiencing the exciting nightlife that the Magnificent Mile is famous for. You will never be at a loss for things to do, there are a plethora of attractions within just six blocks, a few of these are the Navy Pier, the Magnificent Mile, Millennium Park, Grant Park, Lake Michigan and the Art Institute of Chicago. This is the ideal place to stay if you are wanting to explore all that Downtown Chicago has to offer.

The Hard Rock Hotel Chicago brings four star service and chic rock and roll style to the Magnificent Mile. This hotel provides a musically inspired atmosphere with memorabilia from McCartney to Madonna on display. Guest rooms at the Hard Rock Hotel Chicago are decorated in cool, relaxing tones with tigerwood contrasts and feature artwork of different rock legends. Through the Hard Rock Hotel Chicago`s Fender Picks Program, guests can select from a variety of Fender guitars, Boss Micro BR Amps and high definition Monster headphones to enjoy during their stay. The Hard Rock Hotel Chicago perfectly combines the art of hospitality and the art of music.

The Hard Rock Hotel Chicago has the fix for any craving:

    • Angels and Kings: At Angels and Kings you`ll find awesome cuisine and standard cocktails with a twist. Live music and DJ`s are a nightly occurrence and add to the relaxed atmosphere of this restaurant.

  • Globe Bar: The Globe Bar offers specialty cocktails that you can start the evening.

  • 24 Hour Room Service
  • 24 Hour Security
  • 24-Hour Front Desk
  • 24-Hour Maintenance
  • 25 inch T.V or larger
  • AAA Approved
  • Adjoining Rooms
  • Air-Conditioning
  • Art Gallery Within One Mile (nearby) (+)
  • Audio/Visual Equipment
  • Ballroom
  • Banquet Facility
  • Bicycle / Scooter Rental (nearby) (+)
  • Biking / Hiking Trail
  • Billiards
  • Bottle of Wine (+)
  • Business Center
  • Business Services
  • Casino Shuttle (nearby)
  • City View
  • Clock Radio
  • Coffee Maker
  • Complimentary Coffee
  • Complimentary Coffee
  • Complimentary Newspaper
  • Complimentary Use of Bathrobe
  • Complimentary Use of Bathrobe and Slippers
  • Concierge Desk
  • Conference Rooms
  • Connecting Rooms
  • Data Port
  • Desk/Work Area
  • Dry Cleaning Service
  • Eco-Friendly
  • Elevator / Lift
  • Event Catering
  • Executive Floor
  • Express Check-In
  • Express Check-Out
  • Fine Dining
  • Fitness Facility
  • Flat Screen Television
  • Free Local Calls
  • Free Morning Paper
  • Full Breakfast (+)
  • Full Cable
  • Gift Shop on Property
  • Golf (nearby) (+)
  • Great for Kids
  • Great for Nightlife
  • Hair Dryer
  • Handicap Accessible Elevator
  • Handicap Rooms
  • Handicap Services
  • High Speed Internet (+)
  • Honeymoon Amenities
  • Housekeeping
  • Ice Machine
  • In room Mini Bar (+)
  • In room Safe (+)
  • Interior Corridors
  • Ironing Board
  • Lake Access (nearby)
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Luggage Storage
  • Multi Line Phone
  • Multilingual Staff
  • Museums Nearby (nearby) (+)
  • Night Club
  • Nightly Turndown Service
  • Non-Motorized Water Sports
  • Non-Smoking Property
  • Non-Smoking Rooms
  • On Shuttle Route (nearby)
  • On-Site Check In
  • On-Site Events
  • On-Site Nightclub
  • Parking (Fee) (+)
  • Pay Per View
  • Pet-Friendly
  • Photocopy Machines
  • Restaurant
  • Room Service
  • Safe Deposit at Front Desk
  • Security Guard
  • Shoe Shine
  • Shopping
  • Spa Services
  • Town Car Services (nearby) (+)
  • Train Access (nearby)
  • VIP Rooms
  • Valet Parking
  • Video Check-Out
  • Video Game Console
  • Wake-Up Calls
  • Wake-Up Service
  • Walk to Nightlife
  • Wedding Services
  • Wheelchair Access
  • Wheelchair Access
  • Wheelchair Access Elevator
  • Widescreen TV
  • Wireless Internet (+)
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2466 reviews
from Leesburg, Virginia
Submitted on 21-05-2016
I stayed at the Hard Rock Hotel for one night last week. Having stayed at the Hard Rock Hotel in San Diego, I was expecting more, but was a little disappointed by the hotel, the rooms seemed a bit dated. The location is excellent but the street noise is bothersome and I was on the 10th floor. The staff was excellent and helpful. While I was having lunch in the restaurant, a customers cell phone was stolen by a street person who walked in to ask for money and ran out with the phone. Wifi wa... Read more
from Warsaw
Submitted on 22-05-2016
Location is unbeatable - right in the center, close to the river and main city attractions. It's easy to get here by train from the airport as well (station: Washington). I had a dinner in hotel's restaurant and it was good. Prices were a bit high, but it was my boss who paid so I didn't worry about it :) I received vouchers for wi-fi and it worked well on my telephone, but didn't work on my laptop. My boss who was on 13th floor could connect to another network but I was on 20th and it didn't wo... Read more
from columbia
Submitted on 22-05-2016
I recently visited Chicago for a business meeting and decided to give the Hard Rock a second chance. This time I asked for a higher floor at check in and had no problem with noise from the lounge. In fact, it was a very quite room. Rooms as very contemporary and comfortable. Hotel is in a very interesting building. Service was very nice and rooms are larger than most Hotels. Great displays all over the hotel of Rock memorabilia
from Chicago, Illinois
Submitted on 22-05-2016
I stayed here while I had family visiting Chicago. I loved the building. All the music memorabilia was great. Each floor has a different artist. I was on the top floor, the Lenny Kravitz floor. On floor 16 was the Prince floor which I had to check out. I loved the in room tablets to order drinks and food from. As well as other helpful information. ū??°Just a heads up. If you want a full meal not just a snack order before 10pm. And room service ends at Midnight not 24 hours as the app I got the r... Read more
from Oxford, Ohio
Submitted on 25-05-2016
Visited the Hard Rock Hotel in late March with the wife. Valet was awkward because of the lack of space on E Wacker Pl. Our first impression of the hotel was a relatively pleasant one. Our room was hip and contemporary and our view of the river and Michigan Ave. from our corner windows was fantastic. Our bellhop was super nice by pointing out some waterfront hangouts that we might enjoy. I was a little disappointed to find out that the guitar program requires a $500 deposit, but we weren't... Read more
from Montreal
Submitted on 04-06-2016
There is so much in this hotel to appeal to many people. First and foremost, they get their hospitality right - efficient check-in (we were allowed to check in very early, which we appreciated, we had just gotten off an early flight and wanted to freshen up). The room was very nice, with everything needed - good storage space, good amenities in the bathroom, coffee maker, convenient plugs for recharging. I needed nail polish remover and I called down to ask where the nearest pharmacy was, but th... Read more
from Edinburgh, United Kingdom
Submitted on 05-06-2016
412 is a great corner room with dual aspect and a fab view of Marina City - very quiet, comfortable and spacious. The historic building is really cool and fantastically well positioned for exploring Chicago and the staff very nice and super helpful. But there's little to distinguish this from any other hotel - I expecting a deliciously cheesy Rock themed hotel! So please - more hard rock.
from Astoria, New York
Submitted on 05-06-2016
I was pleasantly surprised by the Hard Rock hotel in Chicago for the price I paid. I got an online offer for pay for two night get one free so I figured why now for a last minute weekend getaway. It was in a great location by the train, the river walk, Millenium Park, etc. we got there early morning and told us our room wasn't ready but after only a few minutes they called me to tell me I could check in. We got a room on a pretty high floor, which to our surprise was dedicated to Prince being th... Read more
from Dubuque, Iowa
Submitted on 06-06-2016
The rock and roll theme is a lot of fun and the hotel is close to theaters, shopping, and other sights. Easy walking distance to lots of things. Front desk personnel were friendly and fast. Wood & metal modern decor gave my room a nice appearance, but on closer look the furnishings were not high quality. For example, the drawers and cupboard hiding the minibar kept catching on each other like they were not well constructed. On one day that I was in my room during the early evening there was poun... Read more
from Sydney, Australia
Submitted on 06-06-2016
The front desk staff made us feel welcome as soon as we arrived although we had to request the details for the free wifi included in our room rate. The wifi was a bit unreliable at times and our room keys had to be re-coded a few times during our stay. The mini bar in the room is motion sensitive so you can‚??t use it for your own drinks but the front desk were able to organise a fridge for us. The rooms were a good size with fantastic views. The bathroom could have been cleaner with visible... Read more
Submitted on 16-06-2016
Great location but Wi-Fi was not free and T-Mobile reception was poor on 31st floor. I don't understand why some hotels still try to pad the bill with a charge that should be included in the room rate. Room was clean and view out the window was spectacular.
from Minneapolis, Minnesota
Submitted on 19-06-2016
Stayed at the hotel for a long weekend, and as I've stayed here for business was unprepared for how noisy the lower floor rooms are! Heard sirens and tour busses until late evening. And even though I'd booked through the Hard Rock website, they tried to charge us $15 a day for wifi, which was slow at best. Great staff and location, will try the place again but will go old school and call for reservation next time.
from Smyrna, GA
Submitted on 20-06-2016
Asked for a higher floor and made it all the way to 21. The view is spectacular. The front desk, bell boy and concierge are outstanding. Not to mention housekeeping. Those ladies are fabulous. Always kept us clean with plenty of towels and such. The business center is first rate. The look and feel of the hotel backdropped by a building build in 1929 is wonderful. Old, but modern with the rock and roll memorabilia around. I recommend staying as high as you can because Chicago is a busy place and ... Read more
from Delran, NJ
Submitted on 20-06-2016
Checked in late last Friday (our flight was delayed) and the lobby was so dark I could barely see! Also the light outside the door to our room was very dim and it was hard to see where to put the cardkey. It may be my old eyes, but I think a little more light would have been nice, lol. The location is great - a 5 minute walk to the River Walk, a 10 walk to Millenium and Grant Park, 20-25 minute walk to the Navy Pier, and close to bars, restaurants, cafes, convenience stores and the 'L' stops. ... Read more
from Chicago
Submitted on 21-06-2016
great hotel, rooms were comfortable and bed was great---great location to almost anywhere in Chicago----Would stay here again without thought----Only complaint is that a airport shuttle would have been great, taxi a little pricey, but had a great time
from Chicago
Submitted on 27-06-2016
Poor Service on room service, was not accommodating to resolve issues. Seem to busy to address. Room was nice, so was the overall hotel. Cost was very high for 3 days (over $1000), based on service and attention, rated as poor.
from Cincinnati, Ohio
Submitted on 28-06-2016
The hotel was alright. There were lots of mosquitos in our room for some reason and a few spiders too. There were dead bugs smashed on the walls and ceiling as well as in the window sills. There was also some mold in the shower. The "in-room technology" didn't work either. Was expecting more for the price and from this brand.
from Arkansas
Submitted on 28-06-2016
The Hard Rock Hotel is located very comfortably in the downtown area of Chicago. River, Millennium Park, Michigan Ave shopping are very close by. Hotel room is normal in size, bed is good. The food was average for a conference service. Conference rooms well sized. I would stay here again.
from London, United Kingdom
Submitted on 29-06-2016
This hotel has a great location for easy walking to most of Chicago's main attractions. The rooms are a good size and beds very comfortable. I like having a coffee maker in the room. There are 2 restaurants in the hotel so you don't have to go far for a bite or a drink but there are so many great places close by worth checking out. The platinum room includes wifi, not sure if that is the case for all rooms.
from Arlington, Virginia
Submitted on 01-07-2016
The Hard Rock is located in one of Chicago's many historic buildings, the Union Carbide building, which resembles a champagne bottle with a gold top when seen from afar. It is perfectly situated in the Loop on North Michigan Avenue, just blocks from Millennium Park to the South, the River to the North and the theater district and CTA lines to the West. The Hard Rock is very much a theme hotel, with guitars available to play in the lobby, rock and roll memorabilia on every floor, and photos of ... Read more
Submitted on 02-07-2016
First time stayed here and I got quite a nice view from my room. I can see downtown Chicago river and the bridge from the window which was quite nice. The front desk staff gave me a voucher for a drink that I can redeem at the bar, which was very nice of him. The room was small but modern. However, the lobby is very small and dark and I am more to a bright grand lobby person.
Submitted on 06-07-2016
This has a fantastic location right in downtown Chicago, perfect for my business trip with not a lot of time in the room, you can easily take the train from the airport and then walk right to the hotel to save money/time!
from Chicago
Submitted on 06-07-2016
Everything went smooth! The room was ready to check in when we arrived around Noon and we even got a free suite upgrade which made the night even more special. Choice of food and drinks in Hotel and connected bars were great! They have a ping pong table in the lobby and its nice and cool/chilly inside and in our room! The AC does work great! The smell of the Hotel was great as well! Everyone was friendly and helpful and the view from the room was amazing! We walked around most of the city f... Read more
from Columbus, United States
Submitted on 06-07-2016
Hotel was clean, nice, and the bed and pillows were amazing! We had the best sleep and stay. Very close to shopping and a lot of the tourist attractions. The only down side is that the hotel parking was very expensive and we had to park a couple blocks away to save $20/night.
from Cheltenham, United Kingdom
Submitted on 09-07-2016
I stayed for 6 nights around 4th July and was given a large corner room. A higher floor may have been quieter. Bar and breakfast were fine. Staff very friendly and helpful. Location is great for lots of places around the loop and not too far from Navy Pier and the lake. Just a short walk over the river to Magnificent Mile etc.
from Austin, Texas, United States
Submitted on 09-07-2016
First let me say the bell hop manager was great and went to great lengths to find us a taxi by crossing the road to catch a taxi during rush hour. Their service is good. Front desk good. However, the room we were in wasn't very clean. If there wasn't mold and dirt in the bathroom tile grout I probably would not be posting this review. That's gross and so not cool in the Hard Rock Hotel. We have always put in mold proof grout in our bathrooms at home so I don't see why a supposed high end h... Read more
from Chicago
Submitted on 12-07-2016
Great location but the room was awful. The curtains had something that exploded all over them. There we're bleach stains on the comforter while the bathroom was dirty with the door messed up. Upon checkout the front desk lady was extremely roud and blew me off with my complaints and she did it even when I called down.
from Oslo,Norway
Submitted on 12-07-2016
The hotel has got a good location and is in a beautiful building, but the rooms are tired and worn down. Upon first entering the room there were long black hairs in the shower and long blond hairs in the sink. Unsure if the room needs a coat of paint or a proper cleaning. Speaking of cleaning- this one lady was so eager to tell us she was off work the day after, so if we wanted to leave her a tip we would have to do it that day. She was there every single day and seemed surprised we had not c... Read more
from Jackson
Submitted on 13-07-2016
Loved this hotel it was super clean, smells amazing, staff was awesome, great location, and beautiful views!! Every second of our 5 night stay was perfection!! When I come back to Chicago I will be staying here.
from Toronto, Canada
Submitted on 13-07-2016
First off, the location is great. Very convenient for walking to attractions, shopping and restaurants. Having said that, you may also experience a lot of street noise, if your room overlooks Michigan Avenue, as mine did. I actually checked to see if the windows were open, because it was so loud. But hey, you're in a big, buzzing city. Upon arrival, we were warmly greeted by the doorman. We arrived very early and expected that we'd have to store our bags until 3:00 check-in time. The front... Read more
from Broussard
Submitted on 13-07-2016
Although this hotel is in a great location, it's nothing like a Hard Rock Hotel's I'm used to staying at. There is no buzz about it...very dull and boring, which are two words the Hard Rock name should not be associated with. I get it though, it's in a historical building (which is beautiful) so the hotel can only do so much. Bed was very comfy, and had no other issues. Free Wi-Fi and we loved the staff as well. But, if you're booking this hotel thinking you will get the hard rock experience, y... Read more
from norman, ok
Submitted on 14-07-2016
As we were leaving the room our first night for dinner I just happened to check the door. It wouldn't lock. At all. We had to call the front desk and wait to have them send someone up to fix it, making us late for our dinner. I was with a friend and we requested a room with separate beds. They agreed to modify our reservations... For $35 a night! The toilet would also never flush on the first try. Front desk staff wasn't friendly. Hotel was nice enough overall, it was just disappointing for a... Read more
from Prior Lake, Minnesota, United States
Submitted on 15-07-2016
This was the last stop for our family of 4 on a 10 day long road trip. We were beyond thrilled when we were informed we had been upgraded to a premium room with a little more room - we needed it! The hotel is right on Michigan Avenue and there was tons of activity. My husband and I enjoyed a few drinks outside at the sidewalk part of the bar/restaurant. Everyone we came into contact with was so helpful and friendly. My teenage son loved being able to pick out a guitar to play in the room while w... Read more
from Rockford, Illinois
Submitted on 16-07-2016
We stayed here during the Taste of Chicago. The location was perfect as we could walk to Millennium Park, the river for architecture tour, and John Hancock building. The front desk clerks were all friendly and helpful. The view from our room was nice, and my daughter was pretty excited to be standing next to Elle King at check-in. However, aside from these highlights, I was disappointed with the over all quality. The only amenity is free use of a guitar (I'm sure that's great if you play). No... Read more
from DC
Submitted on 17-07-2016
I'll put my biases up front. I think Hard Rock hotels, cafes, etc were cheesy clichés even brand new, and this place is tired. Great location and a had a nice bright hotel room (2114). Power outlets at desk and bedside. Lighting is adequate. But the bathroom was only tolerable, cramped, door rotted at bottom, mold on tile grout, and both shower head and toilet paper holders loose. Have to go to lobby for newspaper. In sum, great location, but so so hotel.
Submitted on 20-07-2016
We thoroughly enjoyed our stay. The room was nice and well decorated. I got a great deal on the room for the 4th of July. I wish I had checked out the memorabilia on the other floors. The room was extremely clean and I liked the toiletries that they provided. There was ample room in the room and in the bathroom. The location is in a great place. This hotel was so nice and it's such a good deal we will definitely stay there every time we come to Chicago.
from Mazatlan, Mexico
Submitted on 20-07-2016
Excellent location the hotel double charge me the stay but after talking to the bank and the accounting manager everything was resolved. A great place to walk around and take tours very safety at all times
from Orchard Road, Singapore
Submitted on 20-07-2016
I was at this hotel for a four day business meeting and found the location very strategic. a nice walk to Millennium Park as well a short walk from many fine restaurants along the river. I specially like the grate display of music memorabilia. the doors of the elevators made of intricate brass designs are so nice. Rooms are OK though a little dated but the breakfast was great. the bar down stars is great place to meet and socialize
from San Jose, California
Submitted on 21-07-2016
My girlfriend and I stayed during the week of 4th of July for our first time in Chicago. Hard Rock Hotel was awesome! The staff was very friendly and courteous. We tried room service for one night and they had run out of chicken - but understandable since it was 30m before closing. My only gripe is that they don't give free Wi-Fi unless you book through their website. I thought there'd be a hard rock hotel restaurant too but there wasn't.
from Louisville, Kentucky
Submitted on 22-07-2016
Staff was friendly. Hotel was old and remodeled. Room was clean and no issues. Hard Rock Cafe is not co-located but they do have two attached restaurants. Easy access from two stops on the "loop". I got in late and they only had the 36 floor available. This suite was awesome. Wish I had a ten years earlier and not on a business trip!!!
from Madison, Wisconsin
Submitted on 23-07-2016
We stayed here for a birthday getaway, went to a Cubs game (hotel is close to the CTA red line, which takes you directly and quickly to Wrigley w/o any transfers), and is downtown and close to all the fun things in Chicago. However, my take-away impression is that the hotel is overpriced compared to other similar hotels nearby. Our floor also had several food trays left in the hallway for well over a day, which we don't per se really care about, but it makes me wonder what else might be neglec... Read more
from Philadelphia, PA USA
Submitted on 23-07-2016
Gorgeous hotel inside and out. Brass everywhere- a slice of times gone by. The room was spacious and clean. The location couldn't have been better. The mini fridge was fully stocked but expensive, but not to worry as there is a 7/11 half a block away. Stop there for snacks and cold drinks. Room service was good. The Caesar salad was crisp and fresh, the filet mignon cooked to my requested temperature. Nice complimentary toiletries. You can even have a Fender guitar delivered to your room if you ... Read more
from Abita Springs, Louisiana
Submitted on 25-07-2016
Just checked out after a three night stay. Very nice hotel in a great location. The two restaurants in the hotel are good. The Hard Rock Cafe is not on site. Thank goodness we set our phone alarms because we did not receive our wake up call! All things considered I would recommend this hotel and stay there again.
from North Las Vegas, Nevada
Submitted on 25-07-2016
Room was clean, up to date and nice size room. Plenty of outlets for your work electronics. Staff is very friendly. Kerry Simon's restaurant was excellent. Good location downtown. This is my 2nd stay in this hotel, looking forward to coming back again.
from Chicago
Submitted on 25-07-2016
Great hotel - clean and friendly - even has a ping pong table in lobby and can borrow a guitar if want to do so. Perfectly situated - near everything downtown and with safe walking to Riverwalk or Millennium Park.
from Chicago
Submitted on 25-07-2016
This was an awesome hotel experience. I was here for a work training for4 days, and had no problems at all. Beautiful rooms, comfy bed, very polite and friendly staff. Great location for sightseeing in downtown Chicago.
from Iowa
Submitted on 26-07-2016
Overall our stay was just ok. I've been to a lot of high end hotels and this one didn't really measure up. It was just my young son and I who stayed while visiting my other son at a convention in a different hotel. The good stuff first: Great room views. We were on the 21st floor and in a spacious corner room. The AC worked great. Check in was quick and easy and we enjoyed a few fun minutes at the ping pong table. Close to a lot downtown so was able to walk everywhere. Here's where things went r... Read more
from Surfers Paradise, Australia
Submitted on 01-08-2016
Very friendly hotel with good size rooms as it is in a very old building in Chicago. Jamaican bar and restaurant is very friendly and pretty good food too. Ask for a high room floor as th city below gets a little noisy at times. Beds are okay but the sheets need an overhaul. Perfect location to see Chicago!
from London, Ontario
Submitted on 01-08-2016
We stayed at this hotel after obtaining a Groupon with a fantastic nightly rate and it was a great choice. We were able to check in a little early, which was a HUGE relief (although late checkout option last day was "sold out" which was disappointing but we left it last minute). The room was clean, modern and very well equipped, we were really impressed at how awesome the location, room and staff were. The Concierge and Bell Man were super helpful with where to go, directions, getting cabs etc... Read more
Submitted on 03-08-2016
The hotel is centrally located in downtown Chicago --- right next to Morton's steakhouse. It is also within walking distance of many other restaurants and other places to shop. The hotel staff was very friendly and knowledgeable about the area. The Jamaican bar/restaurant had some of the best jerk chicken wings and drinks I have had, and also had a great Jamaican band that played in the evenine.
from Siler City, North Carolina
Submitted on 03-08-2016
The hotel is just as much fun to visit as the restaurants. The staff is very generous and helpful. The rooms and the details within were incredible. Very comfortable to stay. Food in both restaurants was very satisfying and agreeable in price.
from Atlanta, Georgia
Submitted on 03-08-2016
I stayed at the Hard Rock Hotel Chicago for 3 nights. The location is amazing. A few blocks from the L train and to shops along Michigan Avenue, Wabash, and State Street. A lot of the floors are themed floors. I stayed on the 8th floor which is the Cheap Trick floor. Each time I spoke to the staff at the hotel everyone was friendly and helpful!! I had room service late night snack delivered to my room and the snack was good. On my last day I eat breakfast at the hotel and it was really good. I w... Read more
from chesterfield, england
Submitted on 06-08-2016
We booked a corner suite on the 37th floor, brilliant views straight down Michigan ave, spacious, well cleaned room each day, my only gripe is the mini bar and snack tray has motion sensors on so even the slightest movement of anything and your room is charged, we got a bill for 3 items that we never had, but credit to the front desk, soon as I pointed this out they cancelled the bill. The location is the winner here, bang on Michigan ave, 2 blocks from the wrigley building, 5 minutes walk to ho... Read more
Submitted on 10-08-2016
I bought a hotel room spontaneously at the Hard Rock for one night. After reading reviews, I was a little nervous that something would be wrong with the room, but everything was great! I loved how the room was decorated - we even had a picture of Yoko and John in the bathroom. We had a great view of the city and being able to have a free guitar for the night is nice perk. Would stay again if I found another deal.
from Denver, Colorado
Submitted on 12-08-2016
Edward at the front desk was awesome!!!! Great room, you feel like a rock star in this hotel. Spacious rooms. Great views. You can checkout a guitar!! Great location. No mini fridge. Giordanos is across the street.
Submitted on 13-08-2016
Was in Chicago for the first time and was not only impressed by the beautiful city but I also enjoyed the Hard Rock. Good downtown location, nice quiet rooms with 24 hour room service and the laundry service was fast and efficient. Overall a great hotel
from West Olive, Michigan, United States
Submitted on 13-08-2016
Our reservation was not booked through the Hard Rock, therefore they did not have complimentary wifi, good thing I had my phone. The room was nice, mini fridge was empty. The ice was very difficult to find and on the opposite side of the floor we were on. Attempted to call the concierge only to get voice mail, front desk did not answer. There was a very over powering smell infused into the lobby and in the elevator area on our floor; I have a fragrance intolerance, so this was offensive to me. T... Read more
from Toronto, Canada
Submitted on 13-08-2016
Great location. .Kelly checked us in .. she was awesome.. room was clean and bright.. 23 floor.. would stay here again close to museum and restauarants.. all the amenities that you need are here or nearby.. close to subway as well..
from Saint Louis, Missouri
Submitted on 14-08-2016
If you like to sleep then this is your hotel. The ends were the comfiest I have ever slept in! The rooms were spacious and the bathroom was huge also. The staff was very friendly and accommodating. We were on the 22nd floor- which I requested - and the view was nice. We were within walking distance of just about everything you could think of and the trains were not far either for further attractions. My only complaint, which the hotel can't help, was the noise from the street could be very loud.... Read more
from LaGrange, Indiana
Submitted on 16-08-2016
I have stayed at this hotel a couple times and each time I end up having problems. The front desk always ask for more money than what my receipt says online. Very annoying! I had to put 100$ in cash (even though last time I stayed they didn't "accept cash") for room services, that I didn't even use. The blinds in our room had broken screws and fell out of the wall, our neighbor room smelled like smoke the whole time and made our room stink!! At check out I was going to be charged almost 30$ for ... Read more
from Chicago
Submitted on 16-08-2016
If you want music there isn't any, no hot tub , no rock and roll! The staff is the best thing this hotel has going. And the beds are very comfy. If you are going business maybe would be ok . But if you want to have fun, this hotel is lacking. The area downstairs is not big at all.
from Bangalore, Karnataka, India
Submitted on 07-09-2016
I was on a business trip back in Dec 2015 and chose to stay here. Let me tell you right off the bat - This is one of the best hotel options you would have in the city. Why I say that is primarily because of the location. This is in the heart of Downtown Chicago right opposite Illinois center. You can just take a walk down the road and enjoy the beauty of the town! I didn't like the customer service and felt like they didn't care about greeting people with a smile at all. The two people were real... Read more
from Chicago
Submitted on 07-09-2016
I did not get everything I asked for as far as reservation is concerned. You have to pay to get a microwave in your room. Parking is outrageously expensive. The entire hotel is overpriced. I believe all I paid for was the convenience of the event that I was attending. Location is very nice as well.
from Upper Marlboro, Maryland
Submitted on 07-09-2016
Work hard and play hard! Great location on N. Michigan Avenue close to restaurants and shopping and business district. Enjoyed seeing the tribute to Prince! Hotel rooms are nice...just make sure to close your window shades. Hallways are a little dark but that's part of the hotel decor. The staff was friendly and professional. Take a scroll down Magnificent Mile for some awesome shopping. Stop by Garrett's for mixed Cheese/Carmel popcorn a must have while in Chi-town. Don't forget your pie at G... Read more
from Manchester
Submitted on 08-09-2016
Beautiful building, worth a look around if passing by. Have stayed several times as usually can be found at a good price for location and standard Service is really good Bars n nightlife a little limited Location is good for eating and shopping. Probably a taxi to nearest nightlife though! You can borrow the guitars that you see around the place to. Give it a go!
from Chicago, Illinois
Submitted on 08-09-2016
My girlfriends and I celebrated their dual birthdays and stayed the night here. I've always wanted to stay here and glad that we did! The lobby is nice, however, it would be better if there was more of an open concept to lounge in. The rooms are amazing, loved our corner room and it was clean. The staff was great. Breakfast at the restaurant was delicious, I recommend the French toast and bacon. Coffee was really good and I'm particular about my coffee. I also got a great deal online so that was... Read more
from West Chester, Ohio
Submitted on 13-09-2016
The hotel staff was great!! Our rooms were clean and beds were so comfortable! With all the Rock n' Roll memorabilia around the hotel my kids had a blast looking at them all! Loved the fact that we were right across the street from Millennium Park and within walking distance to everything. We only used Uber a few times while there! My only negative feedback is the cost of the Wi-Fi! Way too expensive, next time we will plan better on internet coverage. Will for sure be back!!!
from Gainesville, Florida
Submitted on 13-09-2016
Summary: This hotel is excellent for visitors who wish to stay as close to the major tourist attractions as possible without sacrificing on room size and comfort. The Hard Rock Hotel Chicago is is housed in the Carbon & Carbide Building, a historic tower built right on Michigan Avenue in the 1920's. It has a golden roof that is supposed to emulate a champagne bottle and makes it easy to find the building from many places in Chicago. The location really cannot be beat; the Hard Rock is one b... Read more
from Cambridge, Canada
Submitted on 13-09-2016
I chose this hotel based on it's location and the good reviews on all travel sites and let me tell you, it did not disappoint. The location was PERFECT. We could not have chosen a better spot in the city to stay. It was close to EVERYTHING with restaurants and shopping just steps away. Honestly did not see another hotel that we wished we could have stayed at over this one. The staff was incredible. Friendly and helpful. Warm and welcoming. We spoke with the conceirege Stephanie several times and... Read more
Submitted on 16-09-2016
I would have gone right by the Hard Rock Hotel if I had not been looking for as there is nothing that really stands out about it the seem to have a lot of staff but you can wander in without a word being said to you. The Rock Shop is nice but sadly they were missing the one item I wanted to buy. Got something else on sale. It was an okay visit.
from Chicago
Submitted on 16-09-2016
excellent location, wonderful building staff ok, no breakfast included, no coffee in Lobby WiFi was ok, clean rooms and bathrooms public transport nearby and easy to use price rather high for the value
Submitted on 18-09-2016
We stayed here on our honeymoon. The hotel was in a great location and was a very convenient place to stay. The staff were pleasant and the room was basic but comfortable. We would be happy to book here again
from Chicago
Submitted on 20-09-2016
Thoroughly enjoyed my stay at this clean, comfortable, attractive hotel. Service was pleasant and efficient. Rooms were quiet. I heard sirens on the street below, but this is Chicago! No noise from neighboring rooms at all. Bed was very comfortable. Towels were nicely sized and soft (not the thin and tiny choices many hotels opt for these days). Room was MUCH nicer than the rooms at the hotel which was the site for the conference I attended. So glad the conference block was closed when I booked... Read more
from Westlake, Ohio
Submitted on 25-09-2016
This hotel has a nice location in a historic building. Rooms are fine a bit dark. Main concern is you can walk right into hotel anytime of day and into elevator to any floor with NO security. That is an issue.
from Sydney, Australia
Submitted on 25-09-2016
Good hotelthe barman should take a leaf from the great front of shop staff and the cafe staff what don't know how to put it he did nothing wrong but just did not want to be there the place is good the music in three foyer 24 hrs bit much may be lmy just a bit old nothing wrong with the place we got a great r would I stay there again yes
Submitted on 25-09-2016
Location has to be the best reason to stay here. Along with price! Stayed on the 15th floor (elvis theme). Room 1504. Awesome room! Corner room over looking Michigan ave! Can see the lake from between other buildings. Room was clean, bed wasn't as nice as my bed at home but it worked, somewhat dated decor but no complaints. Everything in the fridge was convenience priced 6 dollar can of pop. 6 dollar mini can of Pringles! We didn't indulge, but it was there if you wanted it. Keurig coffee make w... Read more
from Sydney, Australia
Submitted on 28-09-2016
Had a great stay at the Hard Rock Cafe Hotel. Staff were friendly, rooms were clean with comfy beds and modern showers. Staff were accommodating and location was in the heart of it all with loads of restaurants, cafes and shopping. Highly recommended. Each level had a famous Rock Star.
from Garden Grove, California
Submitted on 28-09-2016
Well-centered hotel among many other hotels. Beautifully historic building (Carbide & Carbon Skyscraper) within walking distance of Chicago River, Lake Shore parks, multiple transportation options (buses & subways), right on Michigan Ave (Magnificent Mile)...very musically inclined hotel. FUN!!
Submitted on 30-09-2016
The facilities were really good, not as excellent as I would have expected for the night rate I paid, but good. What I didn't like was the wifi service from the room. It was at a corner of the building, and it was really poor, I asked for that at the lobby and they told me they could change me to another room, but without city view. I said no. Also, a downside of a city view is the noise of the Michigan Ave.
from Chicago
Submitted on 10-10-2016
I enjoyed my stay at this hotel. The bed was one of the best I've ever slept on which was great after a long day at a conference. It was close to everything and clean. The only downside was trying to use the internet (as I was in town on business). It was extremely slow and at times didn't even work at all.
from South Bend, Indiana, United States
Submitted on 10-10-2016
My wife and I stayed here for the Chicago Marathon the weekend of October 7th-9th. I'm amazed that a hotel this expensive (I get it's the marathon weekend) doesn't include many simple amenities that many moderately priced hotels provide such as a usable mini refrigerator or microwave. Of course the room included several motion sensor warnings in the fridge (stocked only with their items that could not be removed) and on the desk making us double check we weren't charged anything in error; we wer... Read more
Submitted on 10-10-2016
This hotel has character! Each floor has unique attributes, service staff is one of the most helpful I have encountered ... I distinctly remember the awesome collection of music in the room's entertainment system.
from Dallas, Texas
Submitted on 11-10-2016
Will check out tomorrow, may add to this review after check out. So far, excellent. Minor complaint; a/C not really needed, but warmer cover underneath sheet, just wanted to cover with sheet only. Not an expert, but doesn't sheet go first with cover over it? The location of Hotel is excellent, close to everything including architectural river cruise, Harry Caray's Italian rest., Milinati's for deep dish tonite ( changed mind from Gino's East). Ate breakfast at Corner Bakery, nice for Millenials,... Read more
from Nashville, Tennessee
Submitted on 12-10-2016
Hotel was a fun hotel bustling with activity. The amenities were nice and the Staff was helpful and courteous. Best part is the location. It is right in the middle of everything and just a short uber ride from anything else.
from Chicago, Illinois
Submitted on 12-10-2016
The Hard Rock delivered on style and service for our top performers weekend in Chicago. Located right on Michigan Ave. the hotel is walking distance from Millennium Park, Art Institute and the Riverwalk plus some great shopping. Rooms are exactly as pictured, large spacious and clean. Each themed floor, Prince, Hendrix & Dylan set the mood for a rockstar experience. We skipped the complimentary in room guitar in favor of a vintage turntable-our group loved it.. Erin our Service Manager was ... Read more
from Miami, Florida
Submitted on 13-10-2016
This is a great hotel right in the middle of Chicago. It is situated within walking distance of all the sites, shops, theatres etc. Staff are very friendly and helpful. The rooms are slightly tired but nothing to worry about.
from Swansea, United Kingdom
Submitted on 14-10-2016
We recently visited Chicago for the first time and opted for the Hard Rock. So glad we did! We wanted a clean and modern hotel in a great location and that's exactly what we got. The room was very large and spacious, spotlessly clean and modern too. The bathroom was small but that didn't bother us. The location was central to everything such as the river, shops and most importantly Ghirardelli's haha. We got the train from Ohare for $5 and got off at a stop about 5-10 mins walk away (I forgot th... Read more
from Montreal, Quebec
Submitted on 15-10-2016
Wonderfully located in a well known building of Chicago. Everything is very close, the shops, restaurants and lakeshore. I hated the wifi network because of its low debit. The Chucks restaurant is a good place to eat.
Submitted on 17-10-2016
We are just coming back home of our visit to Chicago. I did the Chicago Marathon, and this hotel is Michigan Ave, just 2 blocks away from the start line! If you are coming for the Chicago marathon... this is one of the best locations. Also very close from magnificent mile, Millenium Park, steps away from Cloud Gate and other attractions in the city. People in front desk sometimes are not as friendly as usual in Hard Rock Hotels... but not rude at all neither. We haven't tried the food on the re... Read more
Submitted on 17-10-2016
We stayed with a Groupon. There is no parking on site unless you valet. Great location, walk out onto Michigan Avenue from the front door. Fabulous breakfast! Room was outdated. Shower was recently redone, but water poured out onto floor as there was no door. Across the hall, guests had a barking dog. They left and it barked continuously. I called the front desk, they said they would contact the owners. An hour later, the dog was still barking and the front desk people didn't seem to think ... Read more
from Effingham, Illinois
Submitted on 17-10-2016
This hotel is in a prime location, but your GPS will get you lost every time. I stayed in a 1 bedroom suite and had another couple stay as well. The living area was spacious, but the room only slept 2. The sofa was not a pull-out, and a roll away was extra cost. No drinking glasses or refrigerator were provided, and the ice dispenser was a few floors away. The room was not that clean, but it was stocked with towels, etc. I would stay at the hotel again, but I may not choose the expensive su... Read more
Submitted on 17-10-2016
I don't often take the time to write reviews but our stay at this place was so great that I am trying to spread the word. Short backstory, my wife and I met while singing a karaoke duet, having not known each other before. We spend our free time going to shows and playing in our band. We hosted a music festival themed wedding where all the guests received a wristband for Natalie & Alec's Wedstock, enjoyed tasty treats from a food truck, a plethora of backyard games and of course, performance... Read more
from Indianapolis, Indiana
Submitted on 17-10-2016
Ping pong table in the lobby.....that is a new one for us. There were few 'relics' in the lobby area that related to the music/rock industry. There was a turntable with the record spinning and the needle at the center of the record......did not get what that was all about. Possibly of greater interest is the history of the building....originally the CARBIDE AND CARBON BUILDING. There is a beautiful window with the C and C prominently incorporated, facing Michigan Avenue and Art Deco detail t... Read more
from San Diego
Submitted on 20-10-2016
It was my first time to stay in Hard rock hotel chain. Pictures of rock stars are everywhere. The room is nice and hip. The magazine in the room was Rollingstone, There are many many rock stars' memorabilia. if you want to feel "Rock", this is the place. Talking about the usual stay experience, the room is huge and clean. nothing to complain. It was quiet. i heard wind blowing in the night, that is Chicago experience. The location is the center of the downtown. you can easily walk to th... Read more
Submitted on 21-10-2016
Step outside and you are on Michigan avenue. Can't beat the location and all of the amazing restaurants and attractions that downtown Chicago has to offer. I would agree that the hotel could use a facelift in the rooms. They were a bit dated and run down. The theme of the hotel is fun and the music is good. Ping pong in the lobby? I'm in! Great idea. The workout center is awesome. Really impressive. Overall, it was a nice hotel that I would stay at again. Keep in mind the hotel has no pa... Read more
from Chicago, Illinois
Submitted on 24-10-2016
The art throughout is all about music. We were here for work meetings and they can easily handle large groups. Comfortable beds. Decent sized rooms. I may have lucked out with a corner room with views. Gym had about a dozen cardio machines. Go before any peak times. Only wish the shower head wasn't so basic. Seemed the one thing they skimped on.
from Guelph, Canada
Submitted on 25-10-2016
I stayed here with a large group and was quite impressed with the hotel and its location. The building that the Hard Rock is in, the Carbide and Carbon building is absolutely stunning. They've done their best to preserve certain aspects inside and the exterior remains true to its original form. Chicago is a city full of beautiful architecture and staying in such an iconic building is a treat. The hotel has been renovated to fit with the Hard Rock theme. It's really quite cool, each floor ... Read more
from Rome, New York
Submitted on 26-10-2016
If you are coming to Chicago to explore, this is a great location to do so. Great design highlighted by interesting art and a comfortable room. Our only complaint? Does everyone on staff have to have a Faux Hawk? You can be too cool you know
Submitted on 29-10-2016
My wife and I spent two nights at this property while attending a business trade show. The hotel was clean and well appointed. It is in the middle of downtown Chicago and is a great location to get to all of the interesting things that the city has to offer. However the service that we received is what I feel set this place apart from anywhere we had stayed before. While trying to find the door for unloading our luggage Google maps kept sending us to the wrong location. I called the hotel an... Read more
from Chicago
Submitted on 01-11-2016
Was in town for the Jackson Chance Foundation ping pong ball event. The event was amazing and so was the service I received from the HRHC staff. 5/5 When I lost my watch the hotel staff were kind enough to not only find it, but follow up with me on the lost item and have it returned. The dining experiences were great at both Chuck's and Mr. Brown's Lounge. Their Jerk Sauce is to die for. Having never had Jerk Sauce I didn't know what to expect. Staff, atmosphere, room and food quality ... Read more
from Chicago
Submitted on 01-11-2016
I have now been to Chicago three times on business and have stayed at the Hard Rock each time. The staff is super friendly and helpful! The rooms are nice and the location is excellent. I have recommended this hotel to many friends, family, and colleagues.
Submitted on 02-11-2016
Stayed for 2 nights on a business trip. The first night one bar was packed and the other one was completely empty. Decided to venture out and found myself within walking distance to a lot of cool places, just off the River. Was there during Cubs Playoff prior to World Series and walked around the corner to the Billy Goat Tavern. Great time. The room was a great size and the most comfortable bed I've been in for years. I heard nothing outside the room for my two nights there. Paying a rate of $32... Read more
Submitted on 02-11-2016
when we arrived they didn't have the room accommodating a sleep away cot as per our reservation when we arrived, though they quickly upgraded us to a deluxe corner room, that was huge, at no additional cost. The desk was pleasant enough, though the concierge were amazingly helpful. The doorman very polite and the security when we got locked out of our room were ever so accommodating. Location, location. Overall, a hotel I would recommend.
from York
Submitted on 03-11-2016
The hotel is well situated in Chicago for a lot of activities as long as you don't mind walking! It is typical of Hard Rock properties in its decor and was comfortable but for me was nothing special. The whole experience was marred by the parking price - we paid roughly £100 for two nights. I understand that parking is expensive in cities but I'm positive there is a hefty mark up on the price the hotel pays. I wouldn't stay at the Hard Rock hotel again as I think for the price there are probab... Read more
from Chicago
Submitted on 04-11-2016
A lot of the people that work for the facility are extremely rude. When we got to our room the light switch was broken and so was the tablet. Rooms have hardly any light in them and the room I had the heat didn't work very well in. I heard other people in the elevator complaining about the same problem with their room. And if you expect to get a city view room I suggest to go somewhere else because it's not a "city view" and the room was 100$ more then it was supposed to be when I booked it.
Submitted on 05-11-2016
A very "different" hotel, such cool history, smooth, rock 'n roll feel to it. Staff was very helpful & super friendly. Prices were decent for a stay on Michigan, close to everything! Plus S.N.Double O.P.D.O. Double G. hung out with us in our room ū???
from Edmonton, Canada
Submitted on 05-11-2016
We could not have asked for a better situated location for our first trip to Chicago! it was a convenient walk from the blue line from the airport, in the heart of the Loop, close to all CTA lines, Chicago Theatre, and Millennium Park. There wasn't a shortage of fabulous bars and restuarants to visit including the Reggae bar off the lobby. We went for sports weekend to see the Bears, the Blackhawks and the Cubs and found concierge incredibly helpful for navigating our way around. Our suite o... Read more
from Mahomet, Illinois
Submitted on 06-11-2016
I was attending a conference in Chicago and we had a block of rooms at the Hard Rock Hotel. I was fortunate enough to receive a complimentary upgrade to one of the suites and the room was amazing. The hotel was conveniently located on Michigan Ave, the staff was extremely polite and the facility was clean. Two great restaurants located in the hotel. One serving American cuisine and the other Jamaican food. The only issue was with my GPS which took me under the city?!?
from Chicago
Submitted on 07-11-2016
not what I had expected it would be dirty and no good restaurant or lounge in it the look and feel was poor the over all look was not good the restaurant looked extremely dated the bathroom had mold and hair in the sink
from Chicago
Submitted on 09-11-2016
The hotel seems fancy until you get to your room then it's like walking in a comfort inn. The room was dark, dingy and stuffy. I would much rather stay elsewhere when I'm being charged $300 per night. I will never again stay at this hotel.
from Chicago
Submitted on 09-11-2016
Very Bad experience in Chicago & Hollywood Fl locations. Rooms are outdated. Carpet smells like Bad Dirty Feet. Mold in Shower in FL location. Staff does not care. We travel alot and stayed at 2 locations within 2-3 weeks, and was completely disappointed. We Paid for2 (TWO) Upgraded Rooms and when we arrived inc Chicago told they were not available and staff just didn't care at all. Not to mention it was my 49th Birthday and they did not care at EITHER HOTEL Location. Not One "Wow" experience in... Read more
Submitted on 09-11-2016
This is a great hotel right in the centre of everything. This hotel is pretty central to everything, a short walk to go shopping in N Michigan Ave, fifteen minutes walk to Navy Pier, The John Hancock Center or the Willis Tower (Sears Tower) and only five minutes from several theatres and parks. This is only a short walk, seven minutes, from the Blue Line station Clark and Lake with links directly to O'Hare international airport, outside of the hotel there is a bus stop too. To top it all the bui... Read more
Submitted on 13-11-2016
We went for a short weekend trip and were very pleased. The hotel is nice and staff is friendly. The rooms have been updated but the lobby is very small. It's in a great location to see many of the points of interest of the city. We walked everywhere! Parking at the hotel is expensive so we parked at a parking garage down the street. Overall I was happy with our choice. It was the most reasonably priced in that area.
from Sydney, Australia
Submitted on 14-11-2016
Loved the location where Hard Rock was located ... short stroll to everything you need. The Hotel foyer /reception is beautiful but the rooms are very basic. Nothing compared to Hard Rock Orlando... Concierge was a big help very friendly. Overall was a great stay for our 2 nights in Chicago. We also got treated with popcorn and a bottle of Champayne whilst staying there on our Honeymoon
from Dartmouth, Nova Scotia
Submitted on 15-11-2016
We had a great stay at the Hard Rock Hotel Chicago. A few days before arriving I spoke with Stephanie at concierge in regards to getting to/from the airport and United Center. She was very informative and gave me great information and even said she would help us use the uber app ( which is not available in our area in Canada). When checking in the gentleman at the the desk ( I forgot his name) was more than accommodating to make sure we had a room next to our friends who were arriving on a separ... Read more
from Sioux Falls
Submitted on 15-11-2016
Great room, awesome location...lots of fun....floors have a theme ie. Prince, Springsteen, Bowie...each floor has a rock and roll to use a the front desk...Good restaurants within walking distance...Night life everywhere !!
from New Hope
Submitted on 18-11-2016
I'm a Software Sales Rep and I was traveling to visit clients in Chicago. My girlfriend accompanies me on some trips and we love Chicago so we stayed a few extra days. Our stay at the Hard Rock was a 5/5. Hard Rocks are just great hotels. When we got home my girlfriend realized that she lost her FitBit (costs about $150.00). We thought of everywhere she could have left it and I said we should try to call the Hard Rock in case she left it in the room. She said there was no way it would still... Read more
from Kitchener, Ontario
Submitted on 20-11-2016
This hotel is in a fabulous location to everything. Can walk to the magnificent mile, subway, etc. from here in no time. Hotel has a funny smell in the lobby (smells like they are pumping cologne through the air vents) and it is overwhelming - anytime we needed to talk to the front desk I sent my husband to do it as it gave me lots of headaches. There is a mini fridge in the room but pre-stocked and sensored so don't touch anything unless you want to spend an extraordinary amount for a pop. Chec... Read more
from Lawrence, Kansas
Submitted on 21-11-2016
We decided to stay on the other side of Michigan Ave and have always had great success in Hard Rocks. Our mini-fridge did not work, nor did the tablet that sets the alarm. There were glasses outside of room doors the three days we were there. This hotel is not very clean either. I spent more here than I usually do when we go to Chicago each year and the hotels we've stayed at were much cleaner and nicer.
from Chicago
Submitted on 22-11-2016
Location rocks. Not too loud for right downtown (no L tracks out the window). Room was great. The most immediate issue that needs to be addressed is Mr. Brown's Lounge. More wait staff is their biggest issue. Got in on a "stay 2 nights, get the 3rd free" offer, which made it worth the price, but otherwise, I would just give the price an average rating.
from Pekin, Illinois
Submitted on 23-11-2016
The Hard Rock Hotel in Chicago is in a renovated older building, which typically mean smaller rooms and windows which we were prepared for. We stayed on a special stay 2 nights get the 3rd free. Thank goodness otherwise my review would probably be worse compared to the value. Upon arrival we were told we were given a free upgrade to a Tower King, which was very nice. We were placed on the 36th floor and the room was a nice size for what we had actually paid for. However, the bed was very ve... Read more
from Chicago
Submitted on 25-11-2016
We had our whole family stay over the weekend. It was fun for the adults and kids also. The kids loved the ping-pong and the cool guitars thru out the hotel. We just truly enjoyed the staff, the hotel, the location is perfect! It's well worth it all
from Winnipeg, Canada
Submitted on 29-11-2016
Great location, excellent staff and the rooms were very clean and spacious. Stay two nights and get the third free made this hotel one of the best options for downtown Chicago. Would recommend this hotel.
from Calgary
Submitted on 29-11-2016
I stayed 5 nights during the cubs World Series run. It's a great place to stay. Close to river walk and right on Michigan Ave. If you enjoy walking through a metropolis as I do then this a great location as it's at the beginning of Michigan Ave. The room that I had was brilliant. A beautiful view of the river and city right on the corner loved it. Had an in room massage that the hotel will put together for you. Room service food was average but was good in a pinch as I didn't feel like leaving t... Read more
from Leicester, United Kingdom
Submitted on 30-11-2016
We were sent to the Hard Rock as the Swissotel had oversold their rooms. They gave us a $50 credit which paid for a drink at night and an excellent breakfast with attentive staff. The room was OK but with an excellent bed and pillows (they suited us). Personally I don't like the drinks making machine and very few supplies but it was for only 1 night. I must say the room had what looked like the most uncomfortable chair we have ever seen!!. As an alternative hotel, it was very good.
Submitted on 02-12-2016
If you go the the Hard Rock Hotel in Chicago, keep an eye out for Ben. He helped us get cabs, gave us restaurant recommendations, and gave us VIP treatment. I asked him where a photo in the hotel was, and instead of just saying that he didn't know or just directing us to a floor, he took us to that floor. It was two minutes before he got to leave. It was a floor that wasn't available to the general public. And he brought us props so we could recreate a picture. He said we could text, call, or e... Read more
Submitted on 02-12-2016
Stay a night for my birthday this year while we caught a hawks game and wanted to just stay in the city. We stayed in a tower suite for the possible view and we loved it. We tried to get a fridge but the staff was kind enough to let us know it would be a waste of time for 1 night since it wouldn't be cold enough. They told us we can use the mini bar to cool our drinks and they wouldn't charge us if we activated the sensors in there. All in all the hotel was very nice. If I didn't live in the Ch... Read more