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Doubletree Hotel Chicago Magnificent Mile

Chicago All Airports, IL, US (CHI)

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Based on 2257 reviews
Located Downtown Just a Few Blocks From the Mag Mile.
Style: A Gem Among Chicago Magnificent Mile Hotels.
Room & Rates
One King Bed Non-Smoking  - Doubletree Hotel Chicago Magnificent Mile - 1

One King Bed Non-Smoking

  • 1 King Bed
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
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One King W/ Sofabed Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 2

One King W/ Sofabed Non-Smoking

  • 1 King Bed
  • Sofa Bed
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
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One King W/ Sofabed Lake View Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 3

One King W/ Sofabed Lake View Non-Smoking

  • 1 King Bed
  • Lake View
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
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One King Pure Allergy Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 4

One King Pure Allergy Non-Smoking

  • 1 King Bed
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
One King Pure Allergy W/ Sofa Non-Smoking  - Doubletree Hotel Chicago Magnificent Mile - 5

One King Pure Allergy W/ Sofa Non-Smoking

  • 1 King Bed
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
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Two Room Suite  - Doubletree Hotel Chicago Magnificent Mile - 6

Two Room Suite

  • 2 Room Suite - Bedding Varies
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
One King Lake View Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 7

One King Lake View Non-Smoking

  • 1 King Bed
  • Lake View
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
One King Premium Accessible W/ Roll-In Shower Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 8

One King Premium Accessible W/ Roll-In Shower Non-Smoking

  • 1 King Bed
  • Lake View
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
One King Accessible W/ Bathtub Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 9

One King Accessible W/ Bathtub Non-Smoking

  • 1 King Bed
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
One King Accessible W/ Roll-In Shower Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 10

One King Accessible W/ Roll-In Shower Non-Smoking

  • 1 King Bed
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
One Queen Murphy Bed Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 11

One Queen Murphy Bed Non-Smoking

  • 1 Queen Murphy Bed
  • Wet Bar
  • Table w/6 Chairs
  • Sitting Area
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
One Murphy Premium Accessible W/ Roll-In Shower Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 12

One Murphy Premium Accessible W/ Roll-In Shower Non-Smoking

  • 1 Murphy Bed
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
Two Queen Beds Non-Smoking  - Doubletree Hotel Chicago Magnificent Mile - 13

Two Queen Beds Non-Smoking

  • 2 Queen Beds
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
Two Queens Pure Allergy Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 14

Two Queens Pure Allergy Non-Smoking

  • 2 Queen Beds
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
Two Queens Lake View Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 15

Two Queens Lake View Non-Smoking

  • 2 Queen Beds
  • Lake View
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
Two Queen Premium Accessible W/ Roll-In Shower Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 16

Two Queen Premium Accessible W/ Roll-In Shower Non-Smoking

  • 2 Queen Beds
  • Lake View
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
Two Queen Accessible W/ Roll-In Shower Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 17

Two Queen Accessible W/ Roll-In Shower Non-Smoking

  • 2 Queen Beds
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
One King Bed Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 18

One King Bed Non-Smoking

  • 1 King Bed
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
One King W/ Sofabed Smoking - Doubletree Hotel Chicago Magnificent Mile - 19

One King W/ Sofabed Smoking

  • 1 King Bed
  • Sofa Bed
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
Two Queen Beds Smoking  - Doubletree Hotel Chicago Magnificent Mile - 20

Two Queen Beds Smoking

  • 2 Queen Beds
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
Two Queen Accessible W/ Roll-In Shower Non-Smoking - Doubletree Hotel Chicago Magnificent Mile - 21

Two Queen Accessible W/ Roll-In Shower Non-Smoking

  • 2 Queen Beds
  • Mini Bar
  • TV with Premium Cable Channels
  • Pay Movies
  • Clock Radio
  • Coffee Maker
  • Multi-Line Phone w/Voice Mail
  • Internet Access ($)
  • Hair Dryer
  • Iron/Ironing Board
Hide room details
Doubletree Hotel Chicago Magnificent Mile
300 E. Ohio Street, Chicago, IL US 60611

Location

Stay at the DoubleTree by Hilton Chicago Magnificent Mile and discover everything our urban playground has to offer. Located only steps away from the Magnificent Mile and Navy Pier, Chicago Magnificent Mile hotel puts you within reach of the windy citys best dining, shopping and entertainment. Our fabulous location, in the heart of Streeterville, is within minutes of Navy Pier, Chicago Water Tower, John Hancock Building, CTA Red Line, Tribune Tower, Millennium Park and the Lake Michigan.  Getting to our location is easy if you are coming from the airport, since we are less than 45 minutes from O\\\'Hare and Midway.

Why Stay Here

  • Gift Shop
  • Meeting Rooms
  • Restaurant
  • Internet
  • Business Center
  • Fitness Center

Resort Details

Having completed their $21 million dollar renovation, Guests will be offered an urban oasis complete with luxurious, comfortable yet contemporary Guest rooms in the heart of Chicago.

Accommodation Details

At The Doubletree Hotel Chicago Magnificent Mile, Guests will thoroughly enjoy the newly renovated Guest rooms that are comfortable yet contemporary. For the business traveler the hotel offers complimentary wireless internet access in the lobby lounge. You can`t go wrong when booking the Doubletree Hotel Chicago Magnificent Mile, with the fabulous location you also get an absolutely impeccable room.

Restaurants, Lounges & Bars

At The Doubletree Hotel Chicago Magnificent Mile, Guests have the choice of two dining options:

Markethouse: At the Markethouse Guests will have an enjoyable dining experience available at any time throughout the entire day. They utilize fresh herbs, produce, poultry, fish and meats all offered by local producers and farmers so you can be sure that whatever you order will be fresh and tasty.

Einstein Bros Bagels: At Einstein Bros Bagels Guests are provided with an assortment of fresh bagels, breakfast wraps, hot and cold sandwiches, soups, salads, fresh fruits and muffins.

Nearby

The Doubletree Hotel Chicago Magnificent Mile is flawlessly located within walking distance to dozens of Chicago attractions including the John Hancock Center, Water Tower Place, Millennium Park, the Art Institute of Chicago, Lake Michigan and the Navy Pier. Guests will enjoy the short two block walk to the Magnificent Mile where they can enjoy fine dining, shopping and exciting nightlife.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Airline Desk
  • Business Center
  • Business Services
  • Concierge Desk
  • Conference Rooms
  • Elevator / Lift
  • Fitness Facility
  • Gift Shop on Property
  • Great for Kids
  • Great for Nightlife
  • Handicap Accessible Elevator
  • Ice Machine
  • Interior Corridors
  • Laundry Services/Laundry Facility
  • Luggage Storage
  • Multilingual Staff
  • Notary Service
  • On-Site Check In
  • Outdoor Pool
  • Parking (Fee)
  • Restaurant
  • Room Service
  • Safe Deposit at Front Desk
  • Swimming Pool
  • Vending Machines
  • Walk to Nightlife
  • Wheelchair Access Elevator
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2257 reviews
from Kalamazoo, Michigan
Submitted on 23-05-2016
My now fiancé and I stayed here the weekend I purposed. I was thoroughly impressed with the room, restaurants, and location. The staff was welcoming and friendly. The food was hot and located right in the lobby. The restaurant was in walking distance of nearly everything we wanted to do as well.
from Hutto, Texas
Submitted on 24-05-2016
We stayed here after getting a Hhonors email of sale in USA. We booked and saved $80/night. What a delight for a Gold member instead of Palmer House. Located north of the river, it was much quieter and a special floor (21) for members. Our only regret was a $7 uncharge for a full breakfast-must be some new event for Chicago hotels....NEVER had it anywhere else in world! The food was mediocre but better than a roll or cold cereal. The front desk and bell people were very helpful with our ch... Read more
from Stourbridge, England
Submitted on 25-05-2016
Really enjoyed our stay here, staff very helpful and polite. Had the pool to ourselves. Would love to visit in the summer if we managed to get a good price as never felt cold like it but was worth it. Easy to get about and a fantastic food shop opposite.
from West Dundee, United States
Submitted on 25-05-2016
Nice property - very close to Michigan avenue, with lots of restaurants in the area. Staff was super, super nice all across the board. Was there on business, but family joined me, and they treated my 11 yo daughter with so much kindness. Really made her feel special while she was there. Held meeting here also - meeting room no windows, but otherwise, fine, and very decent food/beverage. All our attendees - volunteers for our org - had a good stay also.
from
Submitted on 25-05-2016
This hotel offers easy access to Michigan Avenue (2 Blocks) and is close to several good restaurants. Rooms are larger than many Chicago hotels. Lake access is easy if you are traveling during warm weather. Close to Grand Lux, which is a must do while in Chicago. Room was quite and comfortable.
from Altoona, Wisconsin
Submitted on 03-06-2016
If you want incredible hospitality, accommodations and location, you'll find it here. We had the opportunity to take our daughter and 3 exchange students from Spain and Mexico to Chicago for a few days. As world traveleres, they were so impressed with the accommodations. We were doubly impressed with the hospitality. Our view from our rooms was fabulous. Your staff helped make this a memorable trip for all involved. I WILL be back.
from Fort Mill
Submitted on 04-06-2016
This hotel is within easy walking distance of the river, Millenium Park, Michigan Avenue, Navy Pier etc. We were in town for a conference at the Sheraton, and this hotel was just a couple of blocks away from the conference. The price was very good for the location and the quality of the hotel. My only complaint is that the air conditioner in the room is loud. But I was pleased that there was no noise from the elevator in my room a few doors down, and the street noise was not disruptive. Note tha... Read more
from Mumbai (Bombay), India
Submitted on 05-06-2016
Stayed during an official visit. The room rates were quite reasonable & we could pay in Indian Rupees from online booking. The room was perfect as expected from a Hilton. The hotel is located very near the local attractions and one could easily walk. Good restaurants including Indian restaurant and subway are nearby. View from the rooms facing the waterfront is awesome.
from Orlando, FL
Submitted on 06-06-2016
For a first time visitor to Chicago, this is a great location. It's a 10 minute walk to either the Magnificent Mile or the Navy Pier. If you have more energy, you can walk to the Millenium Park or Portilo's Restaurant. Here's a shout out to a wonderful concierge - Kimberly Knox. She helped us with dinner suggestions, how to get around on the bus and general answers about Chicago and things to do. She made our first visit to Chicago better. Also, thanks to a bellman (Big Ben ?) who worked hard t... Read more
from Saint Louis, United States
Submitted on 06-06-2016
I am very upset with this hotel!!! Although the hotel itself was very nice, the front desk staff has failed to file my prepayments week after week after week. I travel with my job and on 3 separate, consecutive visits my job faxed credit card information to cover my stay. On each occasion they called and confirmed that the front desk received the fax and provided me with the name of the person whom confirmed this. On each occasion, when I arrived the person checking me in has NO knowledge of... Read more
from Roseville, California
Submitted on 19-06-2016
Really liked the location, housekeeping staff very friendly, good gym, concierge was excellent. Front desk staff was okay, and 2 elevators did not function properly so lines backed up. The hotel is pretty dated and hot water takes a while, all drains are really slow so water drains slow. No refrigerator in the room. Overall experience was okay.
from Illinois
Submitted on 21-06-2016
Stayed for a business meeting and then for a day of fun in Chicago with out of town friends. The hotel rooms are nice - the breakfast was nice - the lobby was nice - but nothing was over the top great. After trying to find a room for my one night stay for over 2 weeks - and not booking because the rates were all over $300 a night - the week before I found a rate for $188 - well below what my co workers were paying for their "meeting rate" - The meeting planner for our group had asked several t... Read more
from Detroit, Michigan
Submitted on 21-06-2016
Nice stay, but could of been better giving the location. The room was ok, the view was excellent, bathroom outdated. Faucet was leaking and needed to be replaced, toilet barely flushed. Pillows weren't that comfortable, housekeeping could use some retraining. Other than that, the front desk staff was excellent very helpful, bellmen were great. The rooftop pool is worth the return, I would recommend another stay, put this as a 8 on my top ten hotels in Michigan Mile Area.
from Holland, Michigan
Submitted on 21-06-2016
Had a great experience at the Chicago Double Tree Hilton. Excellent rooms, great location and a very friendly staff. Our group(60 some rooms) is already planning for next years trip. We could not have had a better trip, Thanks.
from
Submitted on 22-06-2016
We travel a fair amount, and never expect perfection, however we expected more from the Hilton Doubletree Chicago. Don't get me wrong, the hotel is nice and clean, quiet and has a really friendly staff, we did enjoy our stay. However, there were a few issues that bothered us a little for a hotel (and price) of this caliber. Pros: Clean rooms, friendly staff, prompt service and helpful bell hops. A nice restaurant downstairs and the gym was actually quite large and adequate. Great location, good... Read more
from Fishers, Indiana
Submitted on 27-06-2016
My son and I spent a night here after the Copa America semi-final. We found a very good price on Hotels.com A co-worker had stayed here on a Groupon. It seems the hotel aggressively competes on price through discount sites to keep up occupancy. We were quite pleased with our stay. The room was large, beds were comfortable, air conditioning worked well and kept the room cool. A noon checkout was nice given how many hotels have been pushing a 11 a.m. checkout. Our request for extra pillows... Read more
from Marshall, MIchigan
Submitted on 28-06-2016
It was a busy weekend, and the hotel was full. Service was good in spite of the fact that things were really hectic. Room on the 24th floor was quiet, and I thought the bed was very comfortable. I do have a complaint about the elevators. I frankly felt sorry for folks on middle floors, because it was hard (particularly in the morning) for them to even get an elevator. They'd fill up starting on the 26th floor, and by the time it got down to 18 or 12 or whatever, there was no room. There are 5 el... Read more
from Wisconsin
Submitted on 03-07-2016
Only complaint were the slow/full elevators. Waited 10 minutes several times so we took the stairs from the 22nd floor down a few times but waited for the elevator to go up. Otherwise our stay was very nice. Big Ben (bell man) was very helpful with a huge smile and dining options - even pulled out a 20% off coupon for a restraunt across the street. Pool is on the 5th floor with lots of chairs to relax and pool area is clean with a little snack shop. Getting a taxi is easy, they blow a whis... Read more
from
Submitted on 04-07-2016
I booked this hotel on short notice for a surprise weekend trip for my husband. It was easy to locate and even though there was a line to check in when we arrived, they got everyone through quickly. All of the staff we encountered was very pleasant and accommodating. I requested ahead of time to have chocolate covered strawberries and a few cocktails for us when we got there and it was ready, waiting in our room for us! The room was clean and had comfortable beds and pillows. Our view was nice t... Read more
from
Submitted on 04-07-2016
Hotel was within walking distance of Navy Pier where our conference was. Staff was super friendly especially the concierge he was super helpful and the A/C units where incredible. Hotel rooms where a little dated as I had stayed here 13 years ago and still looked the same. No Microwaves in room and when I called down to the desk and asked if I could have something microwaved I was told they didn't have one in the hotel. Overall I would stay here again.
from Portage, Michigan
Submitted on 05-07-2016
Great location - walking distance to everything & anything in Chicago Mag-mile, spacious rooms, courteous staff... Complimentary warm choc cookies were amazing.. Paid self parking (with in-out privileges) in next to the hotel property..
from Boston, Massachusetts
Submitted on 05-07-2016
Rarely have a slept this well in a hotel. The beds are extremely comfortable. And the location is very convenient. A Whole Foods and other conveniences around the corner make it easy to stock up on room snacks. This is a bustling hotel but, despite the crowds, is quiet at night. Nice rooftop pool. Downsides: slow. crowded elevators; could do with a few renovations.
from
Submitted on 06-07-2016
I enjoyed my two night stay at this property. It was a great location with a parking garage. The staff was friendly and accommodating. The hotel was clean and pleasant with all necessary accommodations. I would highly recommend this hotel if you are wanting to stay near the magnificent mile and navy pier area.
from Houston
Submitted on 07-07-2016
Unfortunately I have to start this review with the negatives, because they outweigh the positives this time around. The negatives - by far THE WORST wifi I have ever experienced in a hotel. I am a Hilton gold member and stay at many Hilton owned properties around the world. I am only happy my stay was for pleasure and not business this time. It was honestly difficult to stay connected for more than 5 minutes at a time without being dropped. This was true every day of our 4 night stay. I en... Read more
from Kenosha, Wisconsin
Submitted on 10-07-2016
After wondering in the city, it was nice to collapse at the Doubletree. A small line at check in and a smaller lobby made me wonder if this was a good selection. A smiling welcoming employee put me at ease. Easy Peasy with a choice of floor and a chocolate chip cookie. High floor overlooking a very nice rooftop pool. Very rare to have a rooftop pool in Chiago. Perfect after walking the city on a hot day, we threw on our suits and headed for the pool. Perfect temperature, maybe not enough p... Read more
from United States
Submitted on 11-07-2016
We stayed here for just one night this past weekend and the hotel is super clean and very nice. The only downside I experienced in room 619 was the king sized bed was too soft for my back, but my wife thought it was great. Also we did hear some noise in the hallways from loud people that decided to stay up all night long, it sounded like they were in the hallways goofing off and not in their room, but aside from the bed not being firm enough and the soundproofing wasn't all that great, it's a g... Read more
from Pembroke Pines, Florida
Submitted on 11-07-2016
The staff was very friendly, especially Big Ben at the door! My only complaint is the elevator wait time - get a lower floor and take the stairs! The location was wonderful, you could walk to a lot of places easily!
from
Submitted on 12-07-2016
This hotel is in a great location for Navy Pier, Michigan Avenue, lots of restaurants and shops. My family spent 4 days exploring things around this hotel and we always found something to do. My kids loved the outdoor rooftop pool. There is a big patio/pool area for hanging out. The staff was friendly. The rooms and bathroom is big for a downtown hotel. It was quiet. We had no issues at all--except for the elevators. The elevators are VERY slow--but we did not care.
from Jackson, Mississippi
Submitted on 12-07-2016
Great price. My kids and I loved the warm cookies too. The beds were very comfortable as well. I would recommend this hotel. Management was very nice. We had a small issue but it was not a big deal and taken care of immediately. When we come back, we will be staying again!
from Gaylord, Michigan
Submitted on 13-07-2016
Hotel is reasonably priced for its location. Rooms are good size and comfortable. My tub clogged which I can't help but wonder why housekeeping would not have noticed this when they cleaned the room before my arrival. From the bellhop to the bartender it seemed like no one really liked their job. The bartender asked us to pay cash for our drinks rather than charge it to our room because it was going to easier on him. Guess I missed the part in customer service 101 where it is all about what... Read more
from Toronto, Canada
Submitted on 13-07-2016
Great location. Short walk (10 min) to subway stations or you can walk to most places. Took the subway from the Midway airport: cheap and quick. Like the pool on the 5th floor, beds are comfy, shower had good pressure and wifi was reliable (for the most part). You have to try Chicago Style deep dish pizza at Gino's East!!! Short walk from the hotel (there's also deep dish at Pizzeria Uno and Pizzeria Due down the street from the hotel). 24 hour Dunkin Donuts and Whole Foods nearby were very conv... Read more
from Saint Louis, Missouri
Submitted on 13-07-2016
People were very nice. Location is awesome. Pool is great. Perfect city access and everything you need is nearby. Carpet in hallways is gross so it feels out of date and a little dirty. Could improve colors and lighting so it would feel more welcoming.
from Lemont, Illinois
Submitted on 16-07-2016
First let me start off by saying we are Hilton Grand Vacation Owners. That being said, we booked this room at the last minute and could not get the Hilton Floor as there were only 3 rooms left so no big deal. Our room was nice and spacious, view overlooking the swimming pool. The bathroom shelves were dusty and there was a dirty glass that had obviously been used (gross) and a new top was just put on it without cleaning. Parking cost is outrageous, Hilton should offer a reduced prices for guests... Read more
from Boston, Massachusetts
Submitted on 18-07-2016
While on a college visit to Chicago I stayed here for 2 nights. It is centrally located and isn't far from many great restaurants and stores on the Mag Mile/in the Loop. I stayed on the 22nd floor and the room only had a view of the buildings across the way, the hallway with the elevators offered a great view of Lake Michigan. The beds were very comfortable and I spent a good deal of time sitting on the window seat. The receptionists were polite. For a great breakfast try West Egg just across th... Read more
from
Submitted on 19-07-2016
Great location! Walking distance to Navy Pier! Magnificent Mile! Rush street! Rooftop pool! Really friendly, helpful staff, but rooms need to be seriously updated! Rooms are very small for the rate. I was there 4 years ago and rooms were exactly the same. Fresh coat of paint could do wonders.
from baltimore
Submitted on 20-07-2016
As a GOLD HH member, you come to a Hilton property with certain expectations. My first experience at this hotel, the rep at the front desk tells me there are NO HH floors in this hotel. Not sure if she was new, but once you get in the elevator, you see otherwise. I went to my room, the bathroom was not well tended.I had to call housekeeping for them to clean.. They were very apologetic, but what a first impression. I then needed assistance from the Concierge, Kimberly was RUDE and CONDESCENDIN... Read more
from Muscatine, United States
Submitted on 20-07-2016
This hotel is clean, friendly, and positioned close to shopping, Navy Pier, and the red line transit so getting to a Cubs game is very easy. They always have friendly staff and I would highly recommend this hotel.
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