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Crowne Plaza Chicago Metro

Chicago All Airports, IL, US (CHI)

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Based on 968 reviews
Crowne Plaza Chicago Metor is a contemporary hotel with sleek accommodations, skyline views plus fine service and amenities.
Room & Rates
DELUXE ROOM - Crowne Plaza Chicago Metro - 1

DELUXE ROOM

  • 1 or 2 Beds
  • Free Wi-Fi
  • LCD TV
  • Premium Channel
  • Coffee/Tea Maker
  • In-Room Safe
  • Hair Dryer
  • Iron/Ironing Board
  • Daily Housekeeping
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KING BED CORNER ROOM NONSMOKING - Crowne Plaza Chicago Metro - 2

KING BED CORNER ROOM NONSMOKING

  • 1 King Bed
  • Private Balcony
  • Free Wi-Fi
  • LCD TV
  • Premium Channel
  • Coffee/Tea Maker
  • In-Room Safe
  • Hair Dryer
  • Iron/Ironing Board
  • Daily Housekeeping
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KING LEISURE NONSMOKING - Crowne Plaza Chicago Metro - 3

KING LEISURE NONSMOKING

  • 1 or 2 Beds
  • Free Wi-Fi
  • LCD TV
  • Premium Channel
  • Coffee/Tea Maker
  • In-Room Safe
  • Hair Dryer
  • Iron/Ironing Board
  • Daily Housekeeping
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KING MOBILITY ACCESSIBLE TUB NONSMOKING - Crowne Plaza Chicago Metro - 4

KING MOBILITY ACCESSIBLE TUB NONSMOKING

  • 1 King Bed
  • Free Wi-Fi
  • LCD TV
  • Premium Channel
  • Coffee/Tea Maker
  • In-Room Safe
  • Hair Dryer
  • Iron/Ironing Board
  • Daily Housekeeping
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2 DOUBLE BEDS NONSMOKING - Crowne Plaza Chicago Metro - 5

2 DOUBLE BEDS NONSMOKING

  • 2 Double Beds
  • Free Wi-Fi
  • LCD TV
  • Premium Channel
  • Coffee/Tea Maker
  • In-Room Safe
  • Hair Dryer
  • Iron/Ironing Board
  • Daily Housekeeping
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1 BED SUITE NONSMOKING - Crowne Plaza Chicago Metro - 6

1 BED SUITE NONSMOKING

  • 1 Bed
  • Free Wi-Fi
  • LCD TV
  • Premium Channel
  • Coffee/Tea Maker
  • In-Room Safe
  • Hair Dryer
  • Iron/Ironing Board
  • Daily Housekeeping
Hide room details
SUITE MOBILITY ACCESSIBLE TUB NONSMOKING - Crowne Plaza Chicago Metro - 7

SUITE MOBILITY ACCESSIBLE TUB NONSMOKING

  • 1 or 2 Beds
  • Free Wi-Fi
  • LCD TV
  • Premium Channel
  • Coffee/Tea Maker
  • In-Room Safe
  • Hair Dryer
  • Iron/Ironing Board
  • Daily Housekeeping
Hide room details
Crowne Plaza Chicago Metro
733 West Madison, Chicago, IL US 60661

Trendy West Loop Location
Bold, eclectic, exciting and diverse--just a few words to describe this vibrant Chicago neighborhood. Dotted with cozy cafes spacious lofts, and lively nightspots, this trendy area is bustling with activity. Nestled in the shadows of the Sears Tower is the Crowne Plaza Chicago Metro, the ideal place to stay when visiting the nearby United Center, or any of Chicago`s popular attractions. Stroll the streets of this up and coming neighborhood, and browse through budding art galleries then dine at popular eateries. Just blocks from the downtown Loop area, and the renowned shopping along Michigan Ave, the hotel is centrally located to all of Chicago`s best areas. Other prominent locations nearby include the University Of Illinois Chicago Campus, Rush Medical Center, and Greektown.

Sleek, Modern Guestrooms,br> The guestrooms are vibrantly decorated and equipped with modern amenities for a comfortable stay. Chic and contemporary, the guestrooms have modern furnishings, accented with burnt orange and gold fleck pieces. Guests will appreciate the numerous amenities including a 27-inch flat-screen TV with premium channels and pay movies. Enjoy such luxurious as FREE high-speed Internet, FREE bottled water, a laptop safe, and an executive desk area. Other room amenities include:

  • CD players
  • Coffeemaker
  • Hairdryer
  • Iron and ironing board
  • Two-line phone with voicemail

Superior Services and Amenitiesbr>Upscale accommodations calls for top-notch services and amenities,and that is what you will find here at Crowne Plaza Metro. Guests enjoy convenient and FREE use of the incredible fitness center, located right next door. For work on the go, guests will appreciate the full-service business center, and the dedicated staff ready and willing to assist where needed. One of the hotel`s most popular features is Dine Restaurant, a retro 1940's American Brasserie and Martini Bar. Offering eclectic cuisine, in a romantic setting, Dine restaurant has garnered wide acclaim in the Chicago restaurant scene. Other hotel amenities include:

  • Room service
  • Concierge assistance
  • Valet laundry service
  • FREE weekday newspapers
  • Valet parking ($35 a day)
  • Pet friendly, with fee.

AMENITIES:
  • 24-Hour Front Desk
  • Banquet Facility
  • Business Center (+)
  • Cafe
  • Concierge Desk
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Express Check-Out
  • Fine Dining
  • Fitness Facility (nearby)
  • Free Morning Paper
  • Free Wi-Fi
  • Guest Activity Desk
  • Ice Machine
  • Lounge/Bar
  • Parking (+)
  • Pet-Friendly
  • Public Internet Access
  • Restaurant
  • Room Service
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 968 reviews
from
Submitted on 17-05-2016
I have stayed here twice now and both times it was very convenient. It is set up well for business but I probably would not stay here for a leisure trip because it is right along the highway and the views aren't great.
from Chicago, Illinois
Submitted on 17-05-2016
Great location, staff was accommodating considering I checked in very late/middle of the night, but they gave me very good customer service. I was pleased by my room which was clean and furniture was new and clean. The room had a balcony, which I loved being able to sit out on and look across the city. Very, very good location. Actually better than being right in the center of downtown Chicago. Right next to the 94/290 expressway and Whole Foods, Starbucks, Walgreens right across the street and... Read more
from Chicago, Illinois
Submitted on 22-05-2016
Crowne Plaza was a great hotel to have a block for our wedding guests and they provided us a suite at no charge since we met the number of rooms that we committed to. The hotel used to be a lower level hotel and since Crowne Plaza took over, they have renovated the place and it's a very nice stay. Side note, each room has its own little balcony which is nice also, great views of the city skyline and great value in the west loop with easy access to everything downtown.
from Dublin, Ireland
Submitted on 24-05-2016
I arrived from Toronto - tired having been in Q,s most of the day - what a mess travel now is in the USA - the young lady was helpful at check in it was 2100 hours - not a mention of an upgrade even though I was an Platinum Ambassador Member - still went to the room - Corner one - small and in poor condition - the chair had the filling falling out of it on both arms , stains on the carpet - not what I expected - the bed was comfortable , I got a letter of welcome from the Manager - a free drink ... Read more
from Cedar Rapids
Submitted on 25-05-2016
Was in town for the National Restaurant Association Show this past weekend. Stayed Sunday through Tuesday. Hotel is very clean, staff friendly and rooms well appointed. Would have been nice to have a refrigerator as we were from out of town, but not a huge deal. Every staff member i encountered was very polite and asked me about my stay. The best part for me was the balcony off the room. I sat out there and checked email while drinking my morning coffee. The gym is well appointed as well. Would ... Read more
from
Submitted on 28-05-2016
In town for a wedding. Easy check in, amicable staff, & clean rooms! In the heart of the city! Definitely, will stay there again. Restaurants, & other amenities within walking distance. The Navy Pier is a $10 cab fare away!
from Janesville, Wisconsin
Submitted on 29-05-2016
The Crowne Plaza is in a really good location on the west side of Downtown but with easy access to everything especially as the neighborhood has grown. The hotel is nice and has been renovated but there were some issues. This is an old hotel but was clean and the staff was friendly. The regular rooms are decent size but we booked a corner room that was very VERY small and poorly laid out. Most hotels that offer specific corner rooms as a separate room type do so because they are larger. This is ... Read more
from South Florida
Submitted on 01-06-2016
I was in Chicago as part of a festival and the Crowne was host hotel Room was pretty standard; bed was comfortable and they offer options with pillows if you don't like the standard king sized pillows; toiletries of good quality ... there's a small (about 10 sq foot) balcony but the sliding door made sure the room was bright! High points: STAFF ... from the young lady at the front desk who got me a room with a view to Roxanne (evening waitress in the dining room) to the housekeeping staff on ... Read more
from Mississauga, Canada
Submitted on 01-06-2016
Returned for a large event this past weekend, and had a wonderful time! The hotel staff did a good job keeping up with the large group I was with, who took up a lot of the hotel for the entire long weekend. Bed was comfortable, the room was very clean. Had a minor issue with the safe, but it was resolved. Corner rooms are smaller than the others, and suffer from noise from the highway next to the hotel, but noise from foot traffic outside the room is almost zero. Two negatives: 1. Thos... Read more
from Atlanta
Submitted on 05-06-2016
I stayed in this hotel for one night. When I arrived, I was welcomed by a very nice check-in staff. The lobby isn't big and sprawling, but it was nice and modern. The check-in was quick, and I received the king room I reserved. The room was spacious and well decorated. I don't know if Chicago hotel rooms are typically small, but this one seemed on the large size for a big-city hotel. I did appreciate the alarm clock next to the bed - it had usb and power outlets all over it. This solv... Read more
from Chicago, Illinois
Submitted on 08-06-2016
Stayed one night before a business meeting downtown. This is a great IHG alternative to being in the loop, and it will save you the hassle and a little cash as well. I'm a platinum and got a nice king quite upgrade which was much appreciated. All staff I interacted with were very friendly and did a great job. Breakfast was really good quality at the hotel restaurant and had many good choices. Being right against the expressway, it was a little noisy at times. Some thicker windows would go a lo... Read more
from Arnhem, The Netherlands
Submitted on 18-06-2016
Not in the heart of the downtown but neither too far. Many restaurants, breakfast bars and supermarkets within 1/2 blocks from the hotel. Pretty decent rooms and service. Would definitely prefer staying here again
from
Submitted on 19-06-2016
This centrally located hotel just off highway. It's about 25-min uber ride from O'Hare. The hotel is aged well but the room is spacious considering in downtown area. The sink of the bathroom does not work and dripped a lot. The staff came and resolved it quickly. If you are here for business and want some fruits, whole food and Mariano's are across street.
from Columbus, Ohio
Submitted on 21-06-2016
A quick mid-week stay for work. Rooms are updated and all seem to have small balconies which was a nice surprise. Very pleasant front desk staff and easy check-in, despite the fact I forgot to inform my credit card company of being in travel status. Room was very clean and had all the basic necessities. Large flat screen tv that I never used (look-there are so many OTHER things to do besides watch tv lol). Fitness center is basic but good enough for a decent road trip workout. On site restaurant... Read more
from Bentonville, Arkansas
Submitted on 21-06-2016
Pros: Excellent location, easy to get in and out of the area, plenty of food options in a reasonable distance, quiet rooms (upper floor), super comfortable bed, easy walk downtown, felt safe Cons: Forced valet parking is robbery. Rooms were $386 after taxes and had to pay another $70 or so to park. That drives me nuts. For the money a leaking iron just shouldn't be a problem. It was addressed quickly, with a replacement iron completely missing the steam controls, larger TV would be nice for the... Read more
from Wisconsin
Submitted on 24-06-2016
Debated giving this hotel three or four stars. On the one hand it really isn't a 4 star facility, however for it's price point it's a bit better than average. Again, if you are comparing it to the next level up hotels (e.g. Marriott, Hyatt, Intercontinental etc.), it doesn't match up. But if you compare it to moderately priced (for Chicago) hotels it is okay. Location is good if you want easy access to Union Station, highway system, grocery stores and a decent range of restaurants. If you want t... Read more
from Mentor, Ohio
Submitted on 25-06-2016
I stayed at this hotel because it was not too far from uic pavilion. I was there for a concert. I enjoyed the Greek restaurants in the area. A little bit away from the action on Michigan avenue but not bad if you are ok with walking a mile or so or a short cab ride and you will be there. All in all a good value for Chicago in the summer.
from Burbank, California
Submitted on 25-06-2016
Crowns Plaza Chicago - Metro was a good stay for my family. My husband was on a business trip but my 22 month son and I came along. The suite was great and was very clean. The thermostat was a little bit confusing but it worked. There are different restaurants walking distance to the hotel. There is also a Walgreens right next to the hotel, and a wholefoods across the street. My son and I had breakfast in the hotel restaurant, the waiters were so polite and helpful. They helped me with informati... Read more
from Toronto, Canada
Submitted on 27-06-2016
Hotel is very clean. Service is amazing, everyone is helpful and no fuss was given for request for extra towels or ideas for the evening or assistance opening a bottle of wine etc. The hotel is an older hotel, so the decor looks a bit dated, but very well maintained. Beds are very comfortable, washrooms look recently renovated and very clean. Location is just outside of the loop which is what makes this hotel more affordable. It is a close to a subway station or $5-10 taxi ride to main attractio... Read more
from Kent, Ohio
Submitted on 28-06-2016
It's hard to know how many stars or whatever to give a place that seems perfectly nice when you had a horrible experience there. For me personally I would give the actual stay in the negative numbers. But the property itself seemed very nice and the location was fantastic, right off the freeway with parking made easy and a Whole Foods right across the street. Also, the staff were all super, with the exception of the maids who missed some details. The main issue for me was noise. You expect a ce... Read more
from Kirkland, WA
Submitted on 06-07-2016
I've stayed here a couple of times now for business and it is a nice location for my purposes. I like the service, the rooms are a good size, and it's near some good restaurants as well as Whole Foods literally across the street. I enjoy being able to walk to our offices and not be dependent on cabs.
from Sheboygan, Wisconsin
Submitted on 11-07-2016
First time to this property and first let me tell you staff was phenomenal. The front desk, to the valet, to the housekeeping, all were friendly and helpful. Size of room perfect and as listed. BUT upon booking an executive king suite for 3 people so that one could sleep on the sofa sleeper that is where the issues lied. First 3 people were listed but when we got back to the room after 11pm to settle in we realized there were no linens, blankets, or pillows for that 3rd person to use on the ... Read more
from LIBERTYVILLE
Submitted on 12-07-2016
It was like any other hotel really nothing special. I thought the breakfast would of been better There was really nothing to do on the property The breakfast place acted at night as the bar which no one was ever in
from
Submitted on 13-07-2016
We stayed here for the Adele concert because it was the closest hotel to the venue. After taxes and with the valet only parking fee, our one night stay was $290. The website advertised a gorgeous room with a chaise and a soaking tub with jets. We were given a tiny room with a king bed. It was a box. It was clean and modern, but nothing to write home about. The shower pressure was lame, and there were no jets in the tub. When I asked if there would be a shuttle to the United Center, where the con... Read more
from wisconsin
Submitted on 16-07-2016
Stayed here for its' close proximity to the United Center for the Adele concert. No complaints. The room was very clean. Bed, comfortable. Friendly staff. Enjoyed a light dinner at the in-house restaurant, "Dine". We would definitely return.
from New York City, New York
Submitted on 17-07-2016
This was the hotel selected for a family wedding's out of town guests. We had a reduced rate that was still pretty pricey. We were close to the subway and bus stations. Surprised that there was no airport shuttle!
from San Benito, Texas
Submitted on 19-07-2016
I was in the 7th floor, we had a balcony! Our room was very clean and comfortable! Great central location. Many options to eat around the area and a if you are on a diet, you have a Whole Foods and a Mariano's just crossing the street. The only bad thing is the wifi connection but other than that the place is excellent.
from
Submitted on 20-07-2016
We stayed in this hotel for 3 days on a trip to Downtown Chicago. I must admit I got the room through Hotwire so not sure if this has anything to do with the room I got. Location is very good. Plenty of Cafes, Whole Food Market and nearby restaurants. Rooms are average and a little bit outdated. The bathroom wasn't very clean and the bathtub had black spots. Beds/pillows are comfortable. There was no microwave or fridge in the room which was annoying so you have to go down to the front desk if ... Read more
from Melbourne, Australia
Submitted on 25-07-2016
We chose this location for its proximity to downtown for our 3 night visit to Chicago. It was perfect for our family and we could even walk to most attractions. We purchased a 3 day bus pass also and the bus stops were only one block away. There were many good food options close by including Marijanos and Wholefoods.
from Manchester
Submitted on 25-07-2016
Typical hotel in good location in Greektown. Clean up to date. Nothing special nothing bad. Walking distance to restaurant row makes it better than average plus two huge markets across the street Mariano's and whole foods.................
from Chicago, Illinois
Submitted on 28-07-2016
Lots of issues with my stay. I live in Chicago but was taking the bar exam at this hotel so I figured I should stay there to avoid Lollapalooza commuting in the mornings. Mistake. 1. Called beforehand to ask if there would be a mini-fridge in the room since I needed to bring food to eat in the mornings before the exam. Was assured there would be one. Got to hotel and they said sorry, it's first come first served and we have none left. Thank God I have a friend who lives a couple blocks away whe... Read more
from Canberra, Australia
Submitted on 01-08-2016
The hotel really has nothing negative from what I could tell, except the Latte's I ordered for breakfast weren't great. And thats not a big deal. The layout is typically Crowne Plaza (this was my 3rd property on this trip) and the view from my room was towards the south, which was neither good nor bad. The wifi was fast and reliable.
from Atlanta, Georgia
Submitted on 02-08-2016
Good if not great location, since it's about 15 minutes walk from the nearest subway stations (O'Hare blue line in one direction and all the "loop" lines including the orange Midway one) and a good 30-40 minutes walk from State Street/Marshall Fields (now Macy's) and a few more blocks to Michigan Ave and Milennium Park. That said, it IS walkable to these and other locations, or there are plenty of nearby bus lines if you prefer. It's also a pretty cool up and coming area with a Whole Foods, Walg... Read more
from Neenah, Wisconsin
Submitted on 06-08-2016
Wish we had planned a longer stay to enjoy the Greektown neighborhood and more of Chicago. We were met by kind and welcoming staff at the desk and friendly parking valets. Especially helpful was Tammy at the front desk. Breakfast at Dine was well presented and ample, wait staff were professional. Room was small but clean and comfortable. We would happily stay again for a longer visit! East highway access to a really nice place with great people.
from Milwaukee, Wisconsin
Submitted on 07-08-2016
My husband and I stayed here in June. Our room was on the small side (expected for a large city) and bathroom really small and no counter space. Room was clean and decorated nicely. The staff was very friendly and helpful. We requested early check in and they accommodated it. They also held our bags on our last day, as checkout is Noon and we weren't leaving until mid afternoon. The location is good, there is a Whole Foods across the street and also a Starbucks nearby. I would stay here a... Read more
from Lawrenceburg, Indiana
Submitted on 09-08-2016
When in Chicago you can't pass up a chance to give their famous deep dish pizza...and we were not disappointed. Don't plan on your normal speedy turnaround after placing your order, because the deep dish style takes its time to bake. And the simmering, tomatoey, cheesy thick pie is worth the wait. Lots of wonderful offerings to add to your pizza...we enjoyed pepperoni and mushrooms, as well as, an ample entree salad to speed up the wait time.
from Louisville, Kentucky
Submitted on 10-08-2016
We traveled to Chicago for the Streisand concert. This was the closest hotel so we booked. We had a great room, very nice staff, and all around nice stay. Not the nicest location but a very nice walk to the river north area heading east and a very pleasant walk through the west loop area to the united center made it the best location for our visit. We liked the overall location and feel of the Holiday Inn at the Merchandise Mart a little better but this is a nice property and we would stay a... Read more
from Andover, Massachusetts
Submitted on 10-08-2016
This hotel is in an interesting neighborhood with lots of good restaurants nearby, a Whole Foods across the street, and easy access to the Loop and other downtown spots. It is right alongside the highway and otherwise not the most charming environment, but the staff are friendly and the rooms are fine.
from
Submitted on 11-08-2016
This hotel is located in Greek Town. We could walk to many good restaurants and were just a short Uber ride from anything. The staff was very nice and helpful. However our AC went out 3 times in our 3 night stay. The maintenance man showed me how to reset the unit and we had cool air.The restaurant "Dine" in the Crown Plaza was good.
from Cebu City, Philippines
Submitted on 14-08-2016
wife booked a night's stay for 2 rooms to celebrate her 40th bday celeb which she also reserved a small party room by the lobby. the only good thing is the location since it is in downtown, close to everything. to start, front desk weren't that helpful and friendly as you would expect in a hotel. the elevators were not working properly where at one point it goes down and then up then down again to go to the lobby which is really odd, lights were off at one elevator at one point so it was totall... Read more
from Miami
Submitted on 16-08-2016
First off, two blocks and over the interstate from the chicago loop, So location is a letdown for those who want a downtown experience. Beds are EXTREMELY soft, which I guess some people like, but I felt like I was engulfed by a sponge anytime I sat or laid down on the bed. Phones didn't work. Front desk personal were attentive however. All in all I was very surprised this is advertised as a 4 star hotel on hotwire... 2 &1/2 stars would be more accurate. FOOD TIP - Right across the street is Mar... Read more
from Jacksonville Beach, Florida
Submitted on 25-08-2016
Stayed at the Crowne Plaza. The rooms are dark and spartan. The bathroom very small. I has stayed at Hampton Inns that are nicer. The only good thing is there is a Whole Foods across the street. It is not located in a good area. I wouldn't stay here again.
from Manchester, United Kingdom
Submitted on 31-08-2016
Being an IHG member had its rewards. I was upgraded to a suite which was wonderful. Lots of space to enjoy, a living area, a big bed, two balconies and the world's smallest bath tub. It's not a cheap hotel but the staff are friendly, the room comfortable and it's well located for walking into the city... Although bizarrely there is no walk way into the building itself. The air conditioning could be better - it's very cold when it's blowing but is noisy and intermittent so the room went from ho... Read more
from Loveland, Ohio
Submitted on 02-09-2016
We actually really liked this hotel. Great location but not right in the heart of downtown. Room was spacious, clean and comfy. Basic but really nice. Right in the Greek Town neighborhood just steps from dozens of restaurants, bars, Whole Foods, coffee shops. We lucked out picking this one.
from Toronto, Canada
Submitted on 05-09-2016
Room was a great size, somewhat basic amenities and a bit dated but great value and good for what we needed. Great views and close to the city, we could walk everywhere ewe need to get to. Clean and comfortable
from Tigard, Oregon
Submitted on 07-09-2016
Our room was adequate but rather sparse. The only phone in the room didn't work properly. We had to put it on speakerphone to call the front desk. The technician came to the room to fix the phone, but he didn't fix it at all! Parking was very expensive and not disclosed when we checked in, so we were rather surprised by our bill when we checked out.
from Bombay
Submitted on 08-09-2016
Close to downtown, magnificent mile, and all the attractions. Spent two nights there exploring the city. Lots of restaurants nearby that we could walk to. Rooms are good, inhouse restaurant acceptable as well.
from Greater London
Submitted on 10-09-2016
I was hoping for much better having had a great stay in a Crowne Plaza hotel in Australia earlier in the year. The room was small and the decor was depressingly dingy. We found on arrival that our shower didn't work and the water didn't drain away....didn't give me a good feeling about the state of the pipe flowing from the bath! Also the wash basin plug didn't fit properly. The hotel is sited next to a busy Interstate highway so there is a constant hum of traffic in the room. Made a mistake and... Read more
from Chicago, IL
Submitted on 10-09-2016
We stayed here one night for a convention at the hotel in August. I admit it's not much to look at from the outside, but the rooms were very nice. I was pleasantly surprised! Easy parking in an outdoor lot which has overflow parking in the garage. We had a deal with the convention we were attending for $10 for parking which was a steal in the O'Hare area! At check in I was greeted warmly as a IHG member and told I would upgraded to a high floor and receive free wi-fi. They really made me fe... Read more
from Northwich, United Kingdom
Submitted on 11-09-2016
We stayed in this hotel for two nights, in the beginning of our Route 66 trip. The location was perfect - walking distance to all central attraction and it was also very easy for us to get to the Begin sign of Route 66 to start our road trip. The room was very nice and clean and so was the bathroom. The bed was comfy and we were happy we had a balcony in the room. Staff was friendly and the breakfast was great - probably the best breakfast we had during our three week stay in the USA. Consideri... Read more
from
Submitted on 12-09-2016
I stayed in Aug as part of a group of 5 in total; originally the 4 was on a different floor to me (this was before I arrived and met the group), but they upgraded me to a deluxe room free of charge so I was just across the corridor from them - a very nice touch. The room was big (ha!) with a nice balcony view over a highway (whatelse would you expect?!). Comp copy of USA Today at the door in the morning was a nice touch also. Bus stop right outside the hotel which brought us to downtown which wa... Read more
from cambridge
Submitted on 13-09-2016
Light and airy rooms with safe. Comfortable. Eat in the restaurant which was OK and breakfast was OK although a little pricey. In a good position with lots of shops and restaurants nearby. Would stay here again.
from New York City, New York
Submitted on 18-09-2016
My husband I stayed here over Labor Day weekend and enjoyed a mostly quiet and comfortable stay. We were in a renovated room which was nice, but our view was to the rooftop of a building next door. During the weekend they had an issue with their fire alarms repeatedly going off for hours which was quite inconvenient. For a quick trip, I would choose this hotel again for the great location. Many of the best bars and nightlife are within walking distance and lots of the other attractions are a s... Read more
from San Diego, California
Submitted on 20-09-2016
The location is great! Walking distance to Downtown, bunch of restaurants in the area. Rooms are clean and comfortable. Staff is nice and friendly. I think the price for the rooms is way too high for 3.5 star hotel ($350/night). I would recommend this hotel to travelers but it won't be cheap!
from London, United Kingdom
Submitted on 25-09-2016
Well located this hotel has decent sized rooms, comfortable beds and very friendly staff. I stayed here for business. However that is where it stops. Given my frequent travel I would say a good business hotel needs clean rooms, comfortable beds, good wifi, noiseless rooms, powerful shower and a good choice in room service. Honestly not very hard to crack. The wifi just did not work as reception was poor, the air on is noisy, the shower lacks any force and the room service choice is limited. I... Read more
from Sarasota
Submitted on 26-09-2016
Large rooms with big closets and little balconies. Sterile looking lobby. Nice bar and restaurant. Book a room rate that includes the expansive and excellent breakfast buffet. Service was fine. It's right next to the interstate and traffic noise was a problem at all hours. Pretty far walk or short bus ride to get into the main downtown area. No interesting shops or restaurants nearby. My group was mostly 70s women so younger people might be OK with the walking distance to downtown. A goo... Read more
from Franklin Ohio
Submitted on 27-09-2016
We stayed here 9 nights and very much enjoyed the stay . My husband has to attend a big trade show at McCormick Place every 2 years and he'd prefer to be close to that, so he could walk from the room. But all the hotels were booked in the area .. his company got everyone in this hotel and it worked out well for me. I loved this location and it worked great for me. It was right on the west edge of the city in an area known as Greektown, so there are alot of Greek restaurants and Greek folks whi... Read more
from Calgary, Canada
Submitted on 04-10-2016
Great location, solid value and friendly staff. Gave me drink coupons after a slow check in that really wasn't that slow. Clean rooms. Free internet. Decent workout facility. Good lounge/restaurant on site.
from Frederick, Maryland
Submitted on 06-10-2016
I was absolutely thrilled with my experience at The Crown Plaza. The staff was very welcoming and helpful. The bell man even offered to call my room when my take-out arrived so I would not have to wait around in the lobby. My room was very clean and was ready as soon as I arrived. Plus, the hotel was very close to the site of my training course and within walking distance of tons of Greek restaurants. (The hotel is one block north of Greektown)
from st louis mo usa
Submitted on 07-10-2016
Hotel is fine but personnel at front desk made us feel like: "ok, hurry, we are doing you a favor so what is the minimum that you need?" Mauricio though, is absolutely amazing! He had to be latino!!! Sorry but my husband is a spire with IHG and I wonder how they treat regular costumers. I know they are always booked, but this is by far the worst experience at a Crown Plaza that Ive ever had
from Atlanta, Georgia
Submitted on 14-10-2016
Staff was friendly, the location was central and close to the rail lines, the room was clean and had everything we needed, and the row of Greek restaurants near by was awesome. Also the whole foods next door was perfect for healthy and budget friendly meals.
from Minneapolis, Minnesota
Submitted on 17-10-2016
Crown Plaza is a perfect location for seeing the sites of Chicago. It is in walking distance from Union Train Station, the Willis Tower and the Lyric Opera House. It is on a convenient bus line that takes you directly to Millennium Park and the Museum District. Right across the street is Mariano's Market for all of your food shopping needs. It is next door to a Walgreen Drug as well. Check in and check out were a breeze. The staff was so friendly. We were on the 16th floor with a lovely v... Read more
from Illinois
Submitted on 18-10-2016
We reserved a block of rooms for our daughter's wedding. We had great communication with their sales manager, Justine, who made changes seamlessly and was extremely helpful. The front end staff was friendly and helpful with requests when we arrived and we coming and going. Rooms are typical Chicago size and were very clean. Wish we would have received some sort of parking discount with the amount of rooms booked, as guests were a little shell shocked with the parking fee. Again, a Chicago stap... Read more
from Tallinn
Submitted on 19-10-2016
In our opinion this hotel has following positive elements why we love this hotel: It's location is in very good area which was in walking distance from citycenter, close to public transport stops, close to different options (fast food but also restaurants) for dinner, close to few stores to crab some snacks. Hotel was in citycenter but inside the building was relatively quiet which means that noise isolation is good. Still this hotel is located next to busy traffic. Hotel was very clean - lobby,... Read more
from Albany, New York
Submitted on 23-10-2016
We have stayed here several times when visiting our daughter in Chicago. Every time we leave we say how great this hotel is, so I decided to write a review saying just that. Every staff member is wonderful, it's clean, location is great! Love this hotel, can't wait to go back!
from Atlanta, Georgia
Submitted on 25-10-2016
This hotel was found to be very reasonable on price, comfortable bed with an average size room. The room was really clean. Complimentary breakfast was really good with a wide variety. Pleasant staff on all shifts.
from Toronto, Canada
Submitted on 27-10-2016
Stayed here several nights and was generally pleased with the hotel itself. The rooms were comfortable and clean, and staff were friendly and helpful. Ideal for a small conference, or if you've got meetings in the nearby business district. If you're a tourist looking to see the sights, just bare in mind the location of the hotel. While there are plenty of nice restaurants and bars within a short walk, if it's the more traditional Chicago landmarks that you want to see, you need to be prepare... Read more
from New York City, New York
Submitted on 28-10-2016
As a business traveler, I'm in and out of a lot of cities. What I valued was the speediest registration I've ever experienced. Room key, wi-fi password, goodnight. I call that perfect. Room was fine, though lacking daylight. Suppose that's ok for most that are just spending 8-9 hours there to get some zzzz's. My hot water in the bathroom sink was nary a trickle. Weird sink too with the spigot on the right front instead of in the back? Thought lack of water pressure might be from morning shower ... Read more
from Viera, Florida, USA
Submitted on 01-11-2016
Clean and average-sized room. Quiet heat/air. Very good fitness center. Attached restaurant is very good. Service overall very good to excellent. Walking distance from many restaurants and grocery stores.
from
Submitted on 01-11-2016
We stayed over one night in this Crowne Plaza on West Madison St in Chicago. The front door staff was quick and friendly. Only valet parking is provided on site at $46 per day. Check in was quick and efficient. The room was clean and comfortable, and the air conditioner worked great (for a built in wall unit). No microwave nor refrigerator in the room. The "in room" wifi was not very good (could not keep an ongoing connection). The advertised rate on line was $99 but the actual weekend charge w... Read more
from London/Milan
Submitted on 08-11-2016
Stayed 3 weekends over the past 2 months. Very noisy hotel, right close to the freeway and with rooms very poorly insulated (coupled with a "not refined" clientele with tendency to be poorly behaved, forget about a good night sleep). This Saturday a dog wake me up at 8 am and barked continuously until 9 am, with reception "being sorry" for it. Breakfast is not only very low quality (one of the poorest I had in the US) and poorly presented, but on a Sunday morning it is so cramped it is unlikely ... Read more
from Rochester, Michigan
Submitted on 10-11-2016
I stayed at this hotel for 3 nights for business purposes. I was overall not impressed. Yes, it had a comfortable enough bed, shower, bathroom and was in a convenient location but it could do with some serious upgrades. The bathroom has absolutely no counter space to get ready. I had to get ready at the desk in my room, which had no mirror. The tub was old, and outdated, and my door would not lock all of the way. My main gripe was that they only had feather pillows. I know this is standar... Read more
from
Submitted on 16-11-2016
very good location , nice outside city view with fair room size and small bathroom , the hotel staff were very helpful and hospitalized ,room light systems wasn't the best ,tv channels were average , the same drain was clogged but they fix it next day when we left
from Cedar Falls, Iowa
Submitted on 16-11-2016
The best thing about this hotel is it is one of very few options west of the Kennedy in Greektown/West Loop. Despite the seperation by the highway, good access to CBD and loop as well as the emerging west side. Fantastic access as well for visitors by car with plenty of Parkwhiz options around the hotel to make for an economical experience. Fantastic access to retail grocery and other livable features. I can remember when this 1970's grotesque like building was getting refurbished about 10 y... Read more
from
Submitted on 17-11-2016
Hotel was comfortable. High rise which can give you pretty good view if you are on a higher floor. 10 min walk to the downtown. Have good connectivity via Bus. It was a bit annoying that parking is not provided and cost quite a lot to park the car. This was a big turn off.
from
Submitted on 28-11-2016
Utilized the Crowne Plaza Metro for the second time for out of town wedding guests. Another success! Great location and great service! The sales department provided a block of rooms at a very nice rate for downtown Chicago. Planning, reservations, and execution was flawless thanks to a great staff. Justine and Sam were tremendous in ensuring our guests had an enjoyable stay. Jorge and Ramone at the Bell Desk provided outstanding service throughout our hectic weekend. Finding a great locatio... Read more
from aesparkle2002
Submitted on 29-11-2016
Great hotel for the price! Parking was cheaper than the hotel we stayed in after this one ($43/day). The hotel offers double size beds and the rooms area bit small. Location was great as well! Staff very friendly!
from Dayton, Ohio
Submitted on 04-12-2016
I chose this hotel for it's location (winter walking distance from Ogilvie Train Station - summer walking distance from Union Station - and right off the highway), but was happily surprised by the stylish interior, comfortable rooms, and fantastic staff. Small town service with big city location. And a surprisingly hipster vibe among other visitors. Balconies at each room.
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