Menu
My BookIt.com
Sign In Support Why BookIt.com Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

TODAY: $200 Off w/ Promo Codes

The Gwen - A Luxury Collection Hotel

Chicago All Airports, IL, US (CHI)

Check Rates for
Hotel Specials
Hotel + Flight from
WAS
Check Rates for
Package Specials
Based on 3054 reviews
Welcome to our Downtown Chicago Hotel. Residential inspired with a touch of contemporary sophistication, our Chicago hotel welcomes guests with tailor
Room & Rates

2 Double Beds Deluxe Room

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 2 Double beds
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

2 Double Bed Deluxe Mobility/Hearing Accessible w/Roll in Shower

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 2 Double beds
  • Visual fire alarm/phone notification
  • Roll in shower
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

City View Two Double Beds

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 2 Double beds
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Bed Deluxe Room

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King Bed
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Suite Mobility Hearing/Accessible wtih Tub

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King Bed
  • Visual fire alarm/door/phone notification
  • Tub
  • Separate living area
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Deluxe Suite Mobility/Hearing Accessible w/ Roll in Shower

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King Bed
  • Visual fire alarm/door/phone notification
  • Roll in Shower
  • Separate living area
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Deluxe Mobility/Hearing Accessible w/Roll in Shower

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King Bed
  • Roll in shower
  • Visual fire alarm/phone/door notification
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Deluxe Suite

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King Bed
  • Separate living area
  • 570 sq. ft
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Deluxe Hearing Accessible Room

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King bed
  • Visual fire alarm/phone/door notification
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Bed Jr. Suite

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King bed
  • Separate living area
  • Sofabed
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Grand Terrace Suite

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King bed
  • Separate living area
  • Sofabed
  • 800 sq. ft. interior space
  • 1000 sq. ft. outdoor terrace
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Jr. Suite with Terrace

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King bed
  • Separate living area
  • Sofabed
  • Outdoor terrace
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Bed Terrace Suite

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King bed
  • Separate living area
  • Sofabed
  • 920 sq. ft. interior space
  • Private outdoor terrace with city view
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
 
Hide room details

City View Room King Bed

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King bed
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Bed Executive Room

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King bed
  • 450 sq. ft. 
  • Complimentary breakfast
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
 
AMERICAN BREAKFAST AND WIFI INCLUDED, 450 SQ FT - DEEP SOAKING TUB - ROBE
Hide room details

King Executive Premium Room

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King bed
  • Complimentary Breakfast
  • 450 sq. ft. 
  • Hardwood floors
  • Marble floors in bathroom
  • Rain showerheard
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

1 King Bedroom Executive Suite

 
Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 King bed
  • Separate living area
  • Sofabed
  • 765 sq. ft. interior space
  • Complimentary breakfast
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details

Michigan Avenue View Queen Room

Beautifully appointed guest rooms have a warm color palette of calming earth tones accented with deep textured finishes, plush fabrics and cool furnishings. Room amenities include: 
  • 1 Queen bed
  • Complimentary wireless internet
  • 42-in flat screen TV
  • Surround sound system
  • Desk work area
  • iHome docking station
  • Complimentary pillow menu
  • Bathrobe and slippers
  • Aromatherapy amenities
Hide room details
The Gwen - A Luxury Collection Hotel
521 North Rush Street, Chicago All Airports, IL US 60611-3507

The Gwen - A Luxury Collection Hotel is perfectly placed to provide a wonderful shopping experience. The Gwen - A Luxury Collection Hotel is an ideal location for your holiday shopping experience and is steps to exclusive shopping like Nordstrom, American Girl Place, The Shops at North Bridge, Water Tower Place, The 900 Shops and more, ensuring a memorable holiday shopping season. Our Magnificent Mile hotel boasts 311 spacious, contemporary furnished Chicago hotel guestrooms and suites, featuring complimentary internet access, 42 inch flat screen televisions, in-room entertainment systems, pillow menu, deep soaking tubs with separate showers in our king bedded rooms and luxury amenities by Acca Kappa. Conrad Chicago offers 12,000 square feet of modern meeting space, state-of-the-art fitness centre and two enticing restaurant options.The Restaurant at Conrad, the signature restaurant of the The Gwen - A Luxury Collection Hotel, located on the 5th floor features a revitalized menu of American crafted cuisine accented with a taste of rich diversity and unique Mid-west centric style. The Terrace encompassing rooftop, bar and restaurant evokes a chill environment and perpetuates a well-deserved escape 5 stories above the fray, blurring the lines between outside and in.Our downtown Chicago hotel is within walking distance of many Chicago attractions, including Lake Michigan, Millennium Park, Navy Pier and the Museum of Contemporary Art Chicago, just minutes to the Loop, Chicago's historic business district, the Field Museum, Shedd Aquarium and Adler Planetarium. Visit The Gwen - A Luxury Collection Hotel in downtown Chicago and experience tailored service for the modern discerning traveler.

Amenities Include: Meeting Rooms, Restaurant, Wireless Internet Access Business Services Include: Business Center

Recreation Included: Fitness Center


Based on 3054 reviews
from Dublin, Ireland
Submitted on 03-06-2016
I arrived at The Gwen Hotel expecting great things through second hand information from my work colleagues. I was NOT disappointed. In fact, I can honestly say that I haven't stayed in many better hotels over the past twenty years. This hotel is plush. It has an art deco theme throughout, stemming from inspiration from its founding owner, Gwen Lux. The fixtures and fittings are all high end and quite luxurious. The bar and restaurant are good, but it is the outside terrace bar that steals the ... Read more
from Texas
Submitted on 04-06-2016
Friendly and helpful staff...Good food but overpriced...Centrally located for those looking to spend some time along the Magnificent Mile (Michigan Ave.) Located within steps of the River! You couldn't choose a better location!
from Chicago, Illinois
Submitted on 05-06-2016
Upstairs is the terrace and lounge bar on the 5th floor of The Gwen boutique hotel in Streeterville area. Having recently moved to this area, we purchased a Gilt Certificate for cocktails and small plates to The Upstairs. We went last night, and although there was a special event on the Terrace, we could see it was beautiful and comfortable and will definitely be back. We enjoyed our 1930's inspired cocktails in the bar overlooking the terrace. I had The Last Cocktail which was their signature c... Read more
from New York
Submitted on 06-06-2016
My wife and I did a second "date night" stay at the Gwen in early June, and had an even better experience than our prior visit. The check-in staff was amazingly warm and friendly (and gave us free drinks, continental breakfast in the morning) and upgraded us from a standard queen room to a king suite on a very busy weekend. The new bar outside was fantastic, with great views, well-made drinks, and a menu that had both interesting items and bar food classics. The room was fantastic, with comfo... Read more
from
Submitted on 08-06-2016
When I first got to the hotel is took 90 minutes for me to get my room. The keycards were not working for about 3 of the rooms they assigned. I wasn't happy but the staff worked to get the problem fixed and compensated with free drink tickets :) Asya and Don were especially helpful in that regard. Once I finally got in, everything went smoothly. The bathroom had a nice tub and shower, everything worked and was clean, that staff was friendly and the fitness room was well equipped and never crowde... Read more
from Philadelphia, Pennsylvania
Submitted on 28-06-2016
Checked in here yesterday - we always seek out a Starwood property and this one is in a great location. Very nice property, efficient and pleasant check-in. Standard issue hotel room - not sure how it classifies as an "upgrade" because it looks like any one of a million other nice hotel rooms around the Country, but the agent who checked us in was quite pleased and proud that she was able to provide a special room upgrade for us... We needed to shower and meet friends for dinner. There was only... Read more
from Ankara, Turkey
Submitted on 08-07-2016
We stay at Starwood properties whenever possible, and this met all our expectations. The staff was helpful and knowledgeable at every turn. Our suite was large and well-appointed, with robes, shoe-shine service, a separate shower and bath, and plenty of closet space! Lots of nice touches that made our stay very comfortable. The lobby decor is a fun take on Art Deco, which I really appreciated. The rooftop lounge is also great fun. The location next to Michigan Avenue was perfect for a combin... Read more
from Illinois
Submitted on 11-07-2016
Reserved this hotel on Hotwire....wow, what a surprise...it was four star plus...very classy hotel that formerly was The Conrad....literally located atop the Shoppes at North Bridge shopping center so can't beat the location...and walk right through the shops directly onto Michigan Avenue...hotel room was extremely clean, large, comfy king bed...our room was not ready when we checked in which was early so no problem...the hotel stored our luggage...only complaint was that when we returned the fr... Read more
from Milwaukee, WI
Submitted on 12-07-2016
I absolutely loved staying at this trendy and romantic/upscale hotel. Comfortable bed and pillows! The huge bathroom is like a mini spa because of the deep tub. I loved staying here! My room had a nice view of Willis Tower. Restaurants are within walking distance and numerous bus stops are close by too.
from Charleston, South Carolina
Submitted on 15-07-2016
We stayed here over the 4th of July weekend and were treated so wonderfully by staff as SPG members. I love the Sheraton line of hotels and this one is especially lovely! Our room had a very large flat screen TV with Bose speakers, Keureg coffee pot, slippers, bathrooms, separate tub and shower, toilet with door, comfortable King size bed, Elemis brand toiletries, and an excellent rooftop bar that is fantastic with lighting and bar food that is actually very good tasting. Highly recommend this p... Read more
from Tampa, Florida, United States
Submitted on 17-07-2016
I was looking forward to trying out a different SPG property in chi-town. The reviews had me worried and it is true that there is still work to be done. The lobby and bar area are largely finished and shows some promise. The rooms (at least the one we had) still need reviving. Ours had a distinctly corporate and boring feel compared to the interesting and eclectic standard of the Luxury Collection. There was also an issue of service. The associate who greeted us on arrival to the front desk cou... Read more
from Raton, New Mexico
Submitted on 20-07-2016
My wife and I spent 2 days at the GWEN while visiting our 2 adult children in Chicago. What a SHARP, classy hotel. Rooms,furnishings, art work, comfort level, employees, ALL first class. One of the top, best hotel beds I have ever slept in. This hotel is at the top of its game. And then the location. Are you kidding me? Perfect location for a Wedding, Girls shopping trip or business get together of conference. We walked everywhere. Shopping (actually adjoins the Gwen) you use a hotel el... Read more
from San Francisco, California
Submitted on 20-07-2016
This hotel was a fantastic place for my Chicago experience. I arrived to my reservation early, so my room wasn't ready. However, they encouraged me to make myself at home in the lobby or on the rooftop terrace. The free wifi worked on the terrace, so I was able to get some work done while enjoying a sunny Chicago afternoon. After finishing up work, I wandered over to the mall that is connected to the hotel, then onto Michigan Ave. and down to Navy Pier. The location was perfect for getting to th... Read more
from Wilmington, Delaware
Submitted on 20-07-2016
We stayed here for a long weekend to celebrate my husband's 40th birthday. Great location right in the middle of everything. Lobby is hip and trendy looking. Room was nice, but I didn't really see anything luxury about it. The bathroom was nicely updated with a good amount of counter space (though the layout was somewhat awkward). We had our 8 month old with us and they offered baby amenities which was nice. We didn't bring a stroller so it was nice to be able to borrow one. The "view" from th... Read more
from Ashburn, Virginia
Submitted on 23-07-2016
Stayed here on business this week and really enjoyed it. Larger rooms than most, nicely decorated. Really good "conference food", and large lobby/Inside bar area. Great location, we were able to walk to all of the restaurants we visited, pretty easy to get to airport. My only negative, and small, the fruit pie "of the day" was fig, and really bad. Service was great, employees went out of way to greet me, I'd go back!
from
Submitted on 24-07-2016
I stayed here on business for a conference. As part of the SPG "Luxury Collection" brand, I was expecting a hotel experience similar to their other luxury properties (eg: the Augustine, the Palace, the Goldener Hirsch, the SLS). Instead it was a bland uneventful stay, that lowered my view of the "Luxury Collection" brand. First, the main lobby is on the 5th floor of the building and requires entrance by a somewhat poorly signposted, and sporadically staffed entrance on the ground floor. ... Read more
from San Juan, Puerto Rico
Submitted on 25-07-2016
Just came back home from a 4 night stay at The Gwen. It is in the perfect location to see everything downtown, with access to the train and bus within a block. You can literally get anywhere within minutes. Our room was very spacious and clean. Bathroom had a sweet bathtub and shower, which we loved! Everyone was super friendly! I had lived in Chicago for two years and just went back to celebrate my birthday and catch up with friends. This was the perfect spot. Unfortunately did not try the rest... Read more
from
Submitted on 26-07-2016
We stayed at the Gwen one night in late June. We found the hotel to be very comfortable and met all our needs. Location was perfect, just steps away from Michigan Ave., North Bridge Shops, many high quality restaurants and shops. Only negative is the lobby is up a level from the street and not directly accessible without using an elevator. We would definitely recommend the hotel and likely will stay there again.
from Boston, Massachusetts
Submitted on 05-08-2016
My wife and I stayed 2 days, and asked front desk to fix or replace a stand light bulb on the desk in the room number 1213. Unfortunately, there was nothing changed when we checked out the hotel. We used a desk 2 days without stand light. Moreover, my wife asked an African American man in front desk to have a toothpaste because we were out of time, and headed to Airport at 6:00 am. I do not remember his name, but he worked on 3rd of August at 6:00 am. When my wife received a toothpaste, and walk... Read more
from Dubuque, Iowa
Submitted on 07-08-2016
Recently changed from the Conrad Hotel to the Gwen. During the changeover the lobby was remodeled from a comfortable inviting setting to a sterile non-inviting atmosphere. Unfortunately the world class staff disappeared during the change over. Still a great hotel and hopefully can get back to a world class luxury facility.
from Dallas, Texas
Submitted on 08-08-2016
The hotel is located adjacent to Nordstrom's and the mall, which was nice. When you enter the mall from the hotel, there is a tiny food court. The hotel is centrally located and there is lots to see and do within walking distance. The hotel itself is stylish and nice, but using the word luxurious is stretching it a bit. The rooms are big and comfortable. Maybe need a bit of updating. The wallpaper is coming off in the bathroom and the desk chair material was cracked and ripping. The beds are... Read more
from Milwaukee, Wisconsin
Submitted on 10-08-2016
Nice hotel, but this really can't be part of the Starwood Luxury Collection. The level of service is so mediocre...A few examples: Valet - Bellman: We drove up and the two guys at the outdoor stand just stared at us. We sat in the car for a few minutes then got out and started taking our luggage out of the car. Only then did they ask if we needed a bellman! What clued you in guys?? They still did not offer assistance, but called for a bellman (must not be in their job description). The bellman d... Read more
from Chicago, Illinois
Submitted on 10-08-2016
The Gwen, a Luxury Collection Hotel, what a joke. True the renovated lobby and bar were nice and the patio space, but the the rooms were terrible. We switched rooms 3 times and it was disappointment after disappointment. I have never stayed at a so called luxury resort with this many problems. The rooms were thoroughly disgusting. we used a can of lysol trying to make it better. The housekeeping staff failed to remove a broken hairbrush from the floor on the side of the bed, that was not ours. W... Read more
from Detroit, Michigan
Submitted on 13-08-2016
Hotel Accepted and confirmed reservation with Ages of my daughter and her friend (18 and 17) fully disclosed in the reservation request, but then would not check them in because hotel policy is that they require someone over 21 to be present at check-in. And they were not even nice about it. They wanted me off the phone when i was asking them to reconsider. They stuck to their policy and turned them away. So after driving for 6 hours, they had to wait in the lobby killing time to try to fin... Read more
from Florida
Submitted on 05-09-2016
This hotel is a nice place in a great location however the customer service needs much improvement. I booked my room with Hotwire. Realizing Hotwire did not give me the option of two beds I called the Gwen a week to two weeks in advance and requested a double room. I was told my request would be noted. The morning of our arrival I called again to check on the room and ask for a early check in. Upon arriving the room was not ready (which is understandable) but was told they weren't sure if we wo... Read more
from Rosemont, Illinois
Submitted on 22-09-2016
Great location, very disappointed I paid for an "upgrade" that was offered as I overlooked a roof and the side of another hotel. Also, was very disappointed the rooftop bar was closed both days, one day was a private event and the second day I was going to stop and enjoy the terrace for a night cap at 9:45pm and while there were 2 people at the bar, the lights were off and the door was locked.Nice soaker tub, but the rest was par, it seemed worn, outside of the lobby reno's they boasted about, w... Read more
from Karlsdorf
Submitted on 09-10-2016
I have been at the Gwen end of September for a business trip. Really enjoyed the spacious, nice and clean rooms and the friendly staff. Beautiful check-in and bar area and a good exercise room. Business area and meeting rooms are also very good. In a great location, very close to the Magnificent Mile and other attractive places. Unfortuntalely the air in my room was very bad due to the aircon - something which could be very serious for you if you are sensitive regarding good air condition! Hopef... Read more
from Charleston, Illinois
Submitted on 09-10-2016
My husband and I were visiting Chicago just to do a little shopping and for the great food. As a Starwood Preferred Guest member for over 10 years, we usually stay at a STG property. This time I used points (which sometimes means you are treated like a second class citizen.). Not so at The Gwen! We asked for a lower floor and were given 531 - right on the lobby floor just as you enter the guest rooms. We thought it would be noisy, but we can honestly say, we never heard a sound. The bathro... Read more
from
Submitted on 13-10-2016
Great place. Super friendly and helpful front desk. Hint- we purchased this room on Hotwire by selecting Chicago water tower 4.5 star. Highly recommend! I thought the room was great and very clean. They are getting ready to totally redo the inside of every room of the hotel. Bathroom is huge and plenty of space. Very clean and nice linens. Location location location. Loved it. You can valet park for $69 or self park in literally the same garage right by the hotel for $45. The valet did not mind ... Read more
from Cleveland, Ohio
Submitted on 29-10-2016
When you consider quality, location, and value - the Gwen is one of Chicagos top picks. Large rooms, quality interior and nice amenities make it feel like home away from home. Walk to some of Chicagos best restaurants or grab something you forgot at the connected mall, and the Gwen won't disappoint!
from
Submitted on 31-10-2016
We arrive around 1PM on the 22nd. Check in isn't until 3. That's okay we leave and go get lunch. We come back around 3:15. Our room aren't ready. They take our phone and we tell them we're sitting in the lobby and waiting. We wait until 4:30 and then go over to ask again. Our room are ready, but the employees were too busy talking about the Cubs to inform us that we can go up to our rooms. We get in and I call in for a shoe shine service, the bellman gets sent to the wrong room and never shows u... Read more
from Memphis, Tennessee
Submitted on 31-10-2016
I have stayed at The Gwen few times since the time it was a Hilton Conrad, through construction and new ownership in the SPG group. Rooms have been upgraded and new management has brought in higher quality services, much improved food and lounge environment and more service oriented staff. Would highly recommend. It is best feature is location, super convenient without the direct front entrance on Michigan avenue.
from Vail
Submitted on 04-11-2016
The Gwen is located right on Michigan avenue and next to a shopping mall. The hotel is in walking distance to most of the major attractions of Chicago. It is also near the red line station, easy transfer to O,hare, midway and millennium station. This hotel used to be the Conrad and rooms are pretty much the same. The lobby area has been updated and very modern. The rooms need updating but are still clean and comfortable. Here are some issues I had with the hotel. Let the front desk keep my bag ... Read more
from
Submitted on 08-11-2016
Stayed here for two nights while we were in town to watch the All Blacks rugby game. At the time we arrived the room was not ready so we couldn't check in but the reception staff agreed to keep our bags in their luggage room which was nice !! The room was huge and the bed was really nice with big fluffy pillows and the shower was probably the best I've ever used in my life!! Cannot comment on the food here cause we always ate from out. The only negative here is the staff, maybe they were b... Read more
from Lake Forest, California
Submitted on 08-11-2016
We stopped by The Gwen as a meeting place to meet our group. It is an exquisite hotel and very comfortable. Customer service is excellent and the short stay was very nice. We visited the outside lobby area which had a very nice view and could be comfortably seated together.
from CT
Submitted on 09-11-2016
Good location, decent sized room and that's the highlights. I'm amazed this hotel got to call itself luxury within the SPG range. Luxury is a st Regis. I was so sorry I booked this over the W. THe room was comfortable but grim and the same for the bathroom - old and well equipped but nothing recent or luxurious about it. The hotel is fine but it's certainly not luxurious so that was a serious disappointment versus my expectations.
from Canton, Michigan
Submitted on 12-11-2016
We chose this hotel for a bachelorette weekend for six women. We got one of the corner suites facing Michigan Avenue, with a view of the water. The suite fit all six women comfortably with the pull out sofa & an added cot. The hotel was luxurious and the Art Deco feel of the hotel was awesome! We also enjoyed the inside access to Nordstrom & the other high end shops from the elevator connected with the Gwen. The terrace was great to sit out, talk, drink & enjoy the view. For when we needed servi... Read more
from Boston, Massachusetts
Submitted on 15-11-2016
Great Boutique Hotel downtown Chicago. Room was clean, with very comfortable beds. Bathroom was roomy with large walk in shower (no bathtub). Toilet off bathroom with own door nice feature. Great Patio bar with heaters.
from Milwaukee, Wisconsin
Submitted on 25-11-2016
My wife and a friend were traveling to Chicago and discussed staying at another friend‚??s cramped apartment. So, I figured I‚??d do something nice and book them a hotel room instead. At least I thought I was being nice. Turns out, the room I booked them at the Gwen had a door to an adjoining room which the staff had left unlocked and ajar for some reason. Of course, my wife didn‚??t realize this until late at night when they heard loud noises and awoke to find someone peering into their room. N... Read more
from Ocean Springs, Mississippi
Submitted on 26-11-2016
The Gwen is an excellent place to stay. Todd was wonderful. We tried to check-in a little early, but there were no clean available. Todd kindly took our bags and allowed us to leave them there until a room was ready. He was very accommodating and professional. The room was amazing, bathroom was spacious and beds were comfortable.
from
Submitted on 27-11-2016
I stayed this place for 3days and 4nights with mom. We enjoyed the hotel room as it has clean bathroom and bed. The room is really clean (we got a corner room floor 6). The lobby has a luxurious and charming feelings too. The staff was nice as I asked for a coffee after breaking down.
from
Submitted on 28-11-2016
Mark was a great bartender, super friendly and personable! He made us feel welcome and made delicious drinks. I even got to try an old fashioned made with tequila, since I'd already had a margarita so I didn't want to mix my liquors.
from
Submitted on 28-11-2016
Mark was the best bartender I've ever had. Nobody has made me feel more welcome at the bar. He should be given a raise. I don't often drink but if Mark was my normal barkeep I could definitely see myself becoming an alcoholic.
from
Submitted on 02-12-2016
The hotel is in a great location. Unfortunately on my last couple of visits I have been allocated a room for disabled access and everything is far too low for someone of my height, I can't even stand under the shower because it's so low. When i have asked to change rooms they were very unaccommodating.
from Melbourne, Australia
Submitted on 02-12-2016
This hotel was previously the Conrad Hotel which has now moved elsewhere and the Gwen is part of the Starwood Group. We have stayed for several years in a row at the former Conrad and the last 2 years at The Gwen on business. The lobby has been renovated since our last stay and is beautiful, but the rooms and gym have not been updated. We were underwhelmed by the service at the front desk. They need more staff so that there is less of a wait - there were never more than 2 people at the front d... Read more
from Ottawa, Canada
Submitted on 02-12-2016
We are frequent visitors to Chicago and have stayed at the Gwen a couple of times. First time was great. Warm friendly service. Room was nice a clean w good quality linens. My most recent stay was just the opposite. Arrived w my daughter and two children for a 2 day girls day stay. Room was dulll, tired and drab. Linens were extremely worn and grey. Maid service didn't show up one day. When I mentioned it to both head of housekeeping and the front desk they gave a perfunctory apology.inde... Read more
from Los Angeles, CA
Submitted on 03-12-2016
Come see Mark Darress and Matt Hubbell at The Gwen. Great drinks, great tips on mixology. The atmosphere is great as well. Very warm environment and I recommend that you come here for pre- and post-dinner cocktails.
from
Submitted on 06-12-2016
I had a bad day and sat at the bar for a drink. Mark the bartender, made great drinks and made my night a lot better with making me feel right at home! Thank you for the experience The Gwen Hotel and your employees are excellent!!
TOP