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The Blackstone Renaissance Chicago Hotel

Chicago All Airports, IL, US (CHI)

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Based on 1744 reviews
This 4-star hotel is close to Millennium Park and Willis Tower.
Room & Rates
Standard Double or One King - The Blackstone Renaissance Chicago Hotel - 1

Standard Double or One King

  • Two Queen Beds or One King Bed
Premium bedding and blackout drapes/curtains help ensure a restful night. Wired and wireless Internet access (surcharge) keeps you connected, and the flat-screen TV is offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. You will have bathrobes, designer toiletries, and a hair dryer. Climate control, air conditioning, and a safe are among the conveniences offered. This room is Non-Smoking.

 

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Standard Double - The Blackstone Renaissance Chicago Hotel - 2

Standard Double

  • Two Queen Beds
Premium bedding and blackout drapes/curtains help ensure a restful night. Wired and wireless Internet access (surcharge) keeps you connected, and the flat-screen TV is offered for your entertainment. A coffee/tea maker and a refrigerator are supplied. You will have bathrobes, designer toiletries, and a hair dryer. Climate control, air conditioning, and a safe are among the conveniences offered. This room is Non-Smoking.

 

Hide room details
The Blackstone Renaissance Chicago Hotel
636 S Michigan Ave, Chicago All Airports, IL US 60605

Rooms
Make yourself at home in one of the 332 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Bathrooms feature shower/tub combinations, makeup/shaving mirrors, and designer toiletries. Conveniences include safes and desks, as well as direct-dial phones with voice mail.

Rec, Spa, Premium Amenities
Take advantage of recreation opportunities such as a fitness facility, or other amenities including concierge services and gift shops/newsstands. This hotel also features wedding services and a fireplace in the lobby.

Dining
Enjoy a bite to eat at a coffee shop/café, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business, Other Amenities
Featured amenities include a business center, audiovisual equipment, and express check-in. Planning an event in Chicago? This hotel has 11,396 square feet (1059 square meters) of space consisting of conference/meeting rooms, a ballroom, and banquet facilities.



Enjoy a bite to eat at a coffee shop/café, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

The recreational activities listed below are available either on site or nearby; fees may apply.

The closest major airports to The Blackstone Renaissance Chicago Hotel are:
Chicago, IL (MDW-Midway Intl.) - 13.5 km / 8.4 mi
Chicago, IL (ORD-O'Hare Intl.) - 25.9 km / 16.1 mi

The preferred airport for The Blackstone Renaissance Chicago Hotel is Chicago, IL (ORD-O'Hare Intl.).

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per day (rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 12.95 per day (rates may vary)
  • Valet parking fee: USD 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Based on 1744 reviews
from Milwaukee, Wisconsin
Submitted on 31-05-2016
My husband and I had the pleasure of staying at the Blackstone during Memorial Day weekend. We brought our one-year-old son with us and weren't sure if having a small child at the hotel would be a problem. It was anything but. We were particularly impressed with Tekita and Vino, the two individuals working the Concierge lounge, during our stay. They made us feel extremely welcome, made sure we enjoyed our food and beverages and provided outstanding service. Everything was top notch during our st... Read more
from Miami Beach, Florida
Submitted on 02-06-2016
Besides this hotel being absolutely spectacular in decor and the amenities, there is no doubt that Charnita Davis in particular will go ABOVE AND BEYOND for her guests. She truly is "delighted to serve" at this hotel and this type of service does not come often in the hotels I have stayed at. I am a frequent traveler and have stayed in many different hotels. I have to say that when I see this type of service, it needs to be commended. She has truly been the highlight of my experience at this hot... Read more
from Indianapolis, Indiana
Submitted on 02-06-2016
I've stayed here three times, and each time it keeps getting better! Everything about the hotel is gorgeous... The entries, the lobby, the elevators, the rooms. It's convenient to everything. The valet service is expedient. Room service was delicious, although I wish they offered more hours of service. Not a great view if you have an interior room, but the room size makes up for it!!!
from Portland, Oregon
Submitted on 03-06-2016
We splurged for a graduation trip to Chicago. The view from Room 1619 was fabulous. It was high enough to see over trees. The beds were great. I had the best night sleep here. Chair in room is worn and could use recovering. The frig worked but doesn't keep thing very cool. Bathroom was excellent. Love the decor and the Aveda products were fabulous. Staff was wonderful. They did not have a Concierge when we were there which was a disappointment but we understand they were in transition. ... Read more
from Houston, Texas
Submitted on 04-06-2016
The renaissance Blackstone hotel is a beautiful historic hotel that has been updated nicely. We chose this hotel for the great view of the lake and Griffith Park and the location to all of the sights we wanted to see. The Art institute was about a 10 minute walk from the hotel. We were able to catch the #10 bus across the street to easily take us to The Museum of Science and Industry. One evening we took a short walk to Buckingham fountain and then continued along the lake shore. Buddy Guy's Leg... Read more
from Saint Louis, Missouri
Submitted on 10-06-2016
I stayed here Memorial Day weekend because I was in town for a concert. The staff was very friendly. The hotel was very clean and the hotel shows it's history all over which adds a great feel to the hotel. It's a great modern historical hotel. I will definitely stay there again. It's also close to Soldier Field. We walked there from the hotel. The only reason I didn't give it 5 stars is because I didn't like my view from the window. When I go again I'll request a room facing Michigan Ave. on h... Read more
from San Diego, California
Submitted on 10-06-2016
the service was meh (i wanted to shorten my stay on the last day of the trip, tried to check out at noon, and they charged be for the additional night. i know that's their policy, but it seems like they didn't need to charge me for that night). i wanted to avoid the restaurant after a really bad experience the first day, but there was nothing else decent within walking distance. on the bright side: the building is kind of old and pretty, and it's right next to the park which is beautiful for g... Read more
from Phoenix, Arizona
Submitted on 27-06-2016
Spent two nights at The Blackstone while on vacation in Chicago. From the location to the service to the accommodations, everything was great. Arrived on a Friday afternoon and was greeted promptly and with big smiles. The lobby reminds you of the building's long history. Nice appointed with lots of vintage flare. Our room was spacious - king bed, desk, and a large, marble bathroom. The location is perfect - near the lake and Millennium Park. Easy access to all parts of downtown. Highly recom... Read more
from Brampton, Canada
Submitted on 27-06-2016
We had two rooms booked, one was 1102 which was a larger room than the second room, 808, which was quite small but perfect for me since we had the second room so it was just for sleeping. The service was great throughout, rooms were clean, location was amazing. Excellent hotel overall.
from Tucson, Arizona
Submitted on 30-06-2016
We chose this hotel for its great location on Michigan Avenue as well as its long history for hosting celebrities and politicians. We particularly enjoyed getting a tour from of the hotel and seeing some of the historical spots (Al Capone's barbershop, now a meeting room!). The concierge, Ricardo, was very helpful.
from Concord, New Hampshire
Submitted on 30-06-2016
I stayed at this property in June 2015 with some business associates and absolutely loved it so I was anxious to return on business this June with my wife joining me. By way of background, I am a Marriott Platinum Elite guest and typically stay at least 150 nights a year in a hotel - mostly Marriott properties. The Blackstone is gorgeous inside, the front desk and bell staff exceedingly pleasant, and the overall classic charm and history of this hotel makes it special. What was disappointing we... Read more
from Clermont, France
Submitted on 01-07-2016
Very nice hotel. My room was huge and the bathroom was very nice. Not much of a view straight ahead. But, could see the water at an angle. My only complaint was that I could not get my thermostat below 72%. I like a cool room when I am sleeping or while I dry my hair in am. We returned from dinner at 10 to find the hotel bar was already closed. Nice location and s friendly staff. We did use a meeting room and we were served breakfast and lunch family style. Greet food and attentive ... Read more
from Denver, Colorado
Submitted on 02-07-2016
We had to leave the Residence Inn due to a convention selling it out for our 2nd night during a road trip through Chicago. Renaissance Blackstone had the last Marriott room in the city, we have two small children and I was not thrilled about the idea of a hotel with out a pool or smaller space with two young crazy kids. When we arrived it was very crowded with press expecting a sports team who would be staying at the hotel. Other then being asked to move our car down further for unloading we we... Read more
from philadelphia
Submitted on 02-07-2016
Wow how can a hotel be all that? But it is. You walk in and look around and it's incredible. Check In: EASY - Kudos to Ethan and (Ethan, please tell management the name of the lovely woman working with you - her name fell off the card). Anyway - both of these people were so lovely. They got us water and made sure everything was just perfect. We stayed in an upgraded room on the 14th floor facing Lakeshore Drive. I could have stared for hours. The bed was so comfortable. Everything was perfect. ... Read more
from Montgomery, Texas
Submitted on 02-07-2016
...1st stay at this wonderfully historic hotel. An exceptional staff. One young man with the bell staff stood out with his service. George was very helpful and had a great personality! I've traveled for a career - he is one of the best! ū??? The hotel was special.
from Columbus, Ohio
Submitted on 04-07-2016
The Blackstone is in a great location across from the beautiful Grant Park. The rooms are very clean and comfortable. The staff provides the utmost customer service. The Lounge is great and the service provided by Tekoa, Tekita, and Norma is outstanding!
from Saint Charles, Illinois
Submitted on 04-07-2016
Stayed at the Blackstone for the 3rd time Friday, 7/1. Best part of our stay was Reggie at the front desk who was personable, funny and helpful. Otherwise, compared to our prior visits, it was not our best stay. No gluten free bread options, coffee pot was broken in our room, lotion was half empty, not one extra towel, and the worst was waiting 35 minutes for the valet to get our car...it was not the fault of the valet - no one had given him our ticket after we gave it to the bellman...but for ... Read more
from Los Angeles, California
Submitted on 05-07-2016
We checked in on Sunday and because the hotel was completely booked, we were given a room on the 9th FL with a view of a sad courtyard. We called the front desk & was told to see what Tuesday will bring. On Monday, my husband spoke w/ someone different at the front desk and was told to wait til Tuesday again. I met him in the lobby shortly afterwards, not knowing that he'd just spoken w/ someone again, and was greeted by Charnita. I explained our situation and within minutes, she found us exactl... Read more
from Midland, Texas
Submitted on 06-07-2016
Late arrival and Checkin was easy and accommodating. Needed an extra room and front desk was vey helpful. Tekita and Norma were great in making sure breakfast buffet was full and fresh. Good job. Started our day out great! Tekita is my early morning breakfast hero!!
from
Submitted on 07-07-2016
The hotel rooms were nice, clean and the room I stayed had a good view of the lake(922). Also the girls at the lounge were so nice, polite and helpful! A big thanks to Norma and Tekita for helping every morning with my requests. I will definitely come back !!
from Arlington, Texas
Submitted on 09-07-2016
We enjoyed our stay at the Blackstone. It didn't get an Excellent as the bar and restaurants closed at 10 and 11 pm. Absolutely nowhere to get a nightcap or snack after an outing. We found that very odd and had to go across the street to the Hilton (staff of hotel sent us there) a couple of times. I figured this would be a place for a great hip historic craft bar given it's history. Instead the have wasted space of a restaurant and a teeny tiny hidden bar that's mainly Spanish, albeit authentic ... Read more
from Tel Aviv, Israel
Submitted on 10-07-2016
This is an unusual old hotel with a rather preppy, classy remodeling. It has far greater character and history than the Hilton across the street. I contacted the hotel twice prior to my visit, but they never responded. Fortunately, the staff on site are amazing. Ethan at the front desk, among others, surprised me by remembering my name and room number. It showed a remarkable level of detail and care in their work. The room was small by Chicago standards, but not uncomfortable. The bathroom h... Read more
from Wheaton, Illinois
Submitted on 11-07-2016
This hotel was very well done. I say "upscale" because it felt "richer" than the normal hotel. The rooms were a bit smaller, due to the city location and age of the building, but they were laid out very well. My room was a 1 bed King that had marble floors in the bathroom and walkway, nice decorative pieces, a long ottoman at the foot of the bed, both Roman shades and curtains, and a TV in the bathroom mirror. The hotel itself does not have a lot of amenities--no pool, but a pool table in the l... Read more
from Cincinnati, Ohio
Submitted on 11-07-2016
We stayed at the Blackstone during mid July for the Taste of Chicago. The hotel is nice and the hotel staff responds quickly to requests. The location was perfect for the Taste of Chicago and for other site seeing. Hotel Navigator Maciej Wojtowicz was great! He provided great restaurant recommendations and helped us with reservations.
from fullerton
Submitted on 11-07-2016
We stayed three nights there. Overall we were satisfied with the cleanliness of the room. However, there were several areas that we were not so thrilled about. 1. The housekeeper showed up when we barely woke up at 8:30 am. She didn't identify herself and she rudely asked when we were leaving the room. Only then did I realize she was trying to clean the room. On the following day, the same thing happened again. This time she didn't ask when we were leaving. She gave us a timeframe saying she'd b... Read more
from Cornelius, North Carolina
Submitted on 13-07-2016
First time experience at this hotel and it I couldn't be more impressed. I would particularly like to acknowledge two employees on the concierge floor - Norma and Tekita. I was too late to enjoy their full breakfast, but they went out of their way to put something together for me, so I didn't have to make other arrangements. The beds in the hotel are extremely comfortable and the mirror TV in the bathroom, quite a nice surprise. I also appreciate that they invested in nice chairs in the room... Read more
from Ottawa, Canada
Submitted on 13-07-2016
Right on Michigan Ave so we could walk to Millenium Park and we even walked back from the Magnificant Mile on a nice evening. One block from Buddy Guy's Blues bar and 3 blocks from Jazz Showcase, all on our hit list. Our view from the 19th floor was great. Our King-size bed very comfy and ample pillows. Bathroom was huge with excellent walk-in shower. Price was right. Zero negatives.
from Murphy, Texas
Submitted on 13-07-2016
The location, staff and comfort of this 1900s-ish hotel really fit our party. We hadn't ever stayed this far south in the city or loop before so it was neat to explore a different part of the city. We liked the style and decor of this hotel. However the staff told us it was going to go under renovation soon. We hope they keep much of the vintage charm. We would agree the carpets, wall paper and window treatments need updating but the woodwork and details are very cool.
from Charlotte, North Carolina
Submitted on 13-07-2016
Just spent the nite at the Blackstone for the Taste of Chicago. Such a great location, beautiful room, very nice people, very very good experience. I only wish is was a little closer to the El, but not far from the Harrison Street Red LIne. Diana was a great help in securing a later check out for us for our departure. Very nice and professional lady.
from Asheville, North Carolina
Submitted on 14-07-2016
We stayed for 3 nights to experience the 4th of July in the Windy City. From this very nicely revamped historic hotel, we could walk to just about everything we wanted to see and do. It's right across Michigan Ave. from Grant Park, Millennium Park, the lake, museums, the Art Institute, and walking distance to plenty of great restaurants. Our window faced the park and lake, so fireworks were enjoyed without the crowds! We were most impressed with the service. Reggie Ellis at the Front Desk provid... Read more
from USA
Submitted on 16-07-2016
From Michael at the bell stand to John in room service , Vino the concierge in the lounge , they were perfect. Caitlin at the front desk deserves a medal because housekeeping is the pits. She straightened everything out and warrants a raise !! Management should pay more attention to housekeeping and put them on their toes. Hotel restaurant was good but when location is not desirable every little nuance counts and housekeeping is not an asset.
from Cincinnati, Ohio
Submitted on 16-07-2016
Came up for the Taste of Chicago, spent 3 nights at the hotel. The location was great, right across the street from Grant Park, easy walk to the aquarium and other points of interest. They did a very nice job renovating the historical hotel. The room was quite and good size for a city hotel. Had a lake view room. On Saturday night, we were able to watch the Navy Pier fireworks from the room. Had a small fridge, grabbed extra waters and sodas from the lounge on Friday morning, as they closed at ... Read more
from Indianapolis, Indiana
Submitted on 18-07-2016
I'm so torn about this hotel. We have stayed here several times. Check-in was easy and the agent was very welcoming and friendly. We love the location of the hotel. The view of the lake is stunning and our room was clean and well-equipped. That said, I'm really disappointed by the changes to breakfast for Platinum members, especially when the Renaissance on Wacker has such an excellent breakfast in Great Street Restaurant. On Saturday, we were offered either a bowl of granola or a bowl of oatm... Read more
from Grosse Pointe Woods, Michigan
Submitted on 20-07-2016
I stayed here several years ago on business and still have friends who work for Marriott who allowed me to use a Friends and Family form which saved us about $50,00 and I am grateful for that as the city was hopping with the Taste of Chicago taking place. Valet parking was $67 and we opted for that because we thought we may go out to dinner. We dropped our things in the room and discovered a visitor on the desk, kind of bummed us out. Notified the front desk in a discreet way, During dinner I re... Read more
from
Submitted on 21-07-2016
I stay here for business trips on a weekly basis and always satisfied with my stay. The hotel has a unique and wonderful atmosphere. Awesome concierge lounge for elite members. Norma does a fantastic job to accommodate her guests. Definitely recommend this hotel to everyone.
from Minneapolis, MN
Submitted on 21-07-2016
Visited over 2 nights with a friend for a girls getaway. Got this hotel through Priceline Express deals for $125/nt (advertised rate was $198)..a huge steal! The hotel is located on South Michigan Ave right across from Grant Park, however is a little ways to walk to the river & the main strip of Michigan Ave for shopping. Location wise, central to everything - we took the train from O'Hare & 45 mins later and 2 blocks of walking (3mins), we were there....very easy if you dont have too much lugg... Read more
from Chicago, Illinois
Submitted on 22-07-2016
My husband and I to stay here this week for a short staycation. The place is amazing. I want to give a shout out to Norma Munoz, the Hubbard Lounge Attendant. She was super friendly and helpful. We showed up after the breakfast hours and she graciously got us fruit and bagels and even made fresh coffee - that doesn't happen everywhere. If you are lucky enough to have access to the club lounge, you must stop by and meet Norma, she's a rock star!!!! Can't wait to visit again!!!
from Kansas City, Kansas
Submitted on 22-07-2016
Writing this review after being here for a few hours.... The bathroom door gives little privacy (it is somewhat see through), they don't have free wifi (first time I've stayed in a hotel without free wifi), and no microwave. Other than that it is pretty nice and very clean.
from Kansas City, Missouri
Submitted on 23-07-2016
I used reviews on TripAdvisor to help pick a hotel which is what led me to pick the Blackstone. In hindsight, I wish I had chosen another hotel. Overall the staff, housekeeping and service was very good. The hotel and room including the restaurant were just average. Sometimes its the little things like the TV remote that didn't work, no bathmats, or the toilet that had a flapper valve leak which required me to shut off the water so it didn't make noise all night. The restaurant food was just ok,... Read more
from Chicago, Illinois
Submitted on 25-07-2016
Beautiful hotel right across from Grant Park & close to everything. Kristina at the front desk was super accommodating upon checking in and went above and beyond to make our trip special while visiting Chicago.
from Berkeley, California
Submitted on 26-07-2016
This hotel used to be my go-to in Chicago: 1. Compared to other hotels in the Loop, it's very accessible. If you're driving in from Midway (as I do) you don't have to wade through the madness of downtown to get there. 2. It's classy. I'm no interior decorator, but the whole operation is modern and functional while retaining some midcentury flair. 3. At the top of my list, it's relatively quiet. Compared to other hotels where guests can be hellacious and unthinking (e.g. loud conversations i... Read more
from Boca Raton, Florida
Submitted on 28-07-2016
I always try to stay here when I am in Chicago. As a platinum Marriott member, I really like the Blackstone's proximity to my company's office on Michigan. The Spanish tapa restuarant. Mercat, is excellent and the club level service is very good. Norma did a really nice job.
from Chesapeake, Ohio
Submitted on 29-07-2016
Very clean, friendly staff, comfy beds and located in a good spot for walking to places to eat, grant park and other Venus. We had a 20 minute walk to a concert at soldier field and loved seeing some of the city! Highly recommend Lou Malnati's pizza a short walking distance behind the hotel
from Key West, Florida
Submitted on 31-07-2016
We traveled to Chicago to see our cousins and we wanted a location close to the cultural attractions. We couldn't have done better than The Blackstone. Not only were the accommodations magnificent but we had the extra bonus of looking out over Lallapalooza. Neat hotel in a great location.
from Bloomfield, Connecticut
Submitted on 31-07-2016
We stayed at the Renaissance Blackstone Hotel this past weekend. We were there for a family dinner on Saturday night. We were in the middle of Lalapalooza weekend! A zillion kids in town for a three day concert directly in the park across the street. The hotel was extra clean and they kept us quite happy. Our room, although a bit on the small size, was fully appointed with everything we could possibly need. Location perfect. Orange line from Midway 23 minutes to the Roosevelt Station and a 9 min... Read more
from CT
Submitted on 31-07-2016
Room on 20th Floor. Great view of Grant Park and many other attractions. Very convenient if you were going to Lollapalooza. Starbucks at street level and nice restaurant for breakfast. We had room service twice and they messed up the order both times. Housekeeping was very responsive.
from Grand Rapids, Michigan
Submitted on 02-08-2016
This is by far the best hotel in the city, and maybe even the country. It's luxurious, historical, and in a great location. The staff is super accommodating and professional. The rooms are always clean and have a nice modern charm decor. They have a button in the elevator that says "art hall"! Honestly, it doesn't get any better than this place.
from Houston, Texas
Submitted on 02-08-2016
We had a very nice room. It was spacious. The TV in the mirror in the bathroom did not work that well though. The Club Room offered great breakfasts. Norma and Takita were attentive. The man that worked in the Club Room in the afternoon (I forgot his name) was really on the ball. The hotel was really cool. In fact, they were filming an episode of Empire while we were there.
from Elgin, Illinois
Submitted on 03-08-2016
We went for a wedding and were lucky enough to have a room. A bit pricier than we usually have spent on a room, but it was absolutely stunning. The wedding venue itself onsite is breathtaking. Wonderful staff
from
Submitted on 05-08-2016
The lobby and building are very nice, the rooms were clean, spacious and stocked with Aveda products which is always a + for my wife. The staff is where the facility shines. came to the hotel for a conference the day after Lollapalooza, which was across the street in Grant Park. By the time I had arrived, 2 hours early, my room was already available. Reggie checked me in and was prompt and polite. When I got to my room, I was on the 11th floor with a window view facing an adjacent building. Tues... Read more
from Merriam, Kansas, United States
Submitted on 08-08-2016
Booked a 4-night stay for the wife's birthday and we really couldn't have been happier! Great location, as the title says. Just a few steps to the park and a short walk to the lake. Lovely lobby, great staff, clean and comfortable room. Housekeeping was superb. We didn't have a chance to try the in-house restaurant, but it's an Iron Chef winner!
from Texas
Submitted on 09-08-2016
I enjoyed every aspect of this historic hotel. The original details of this lovely building have been preserved, I felt Like I had stepped back in time; but the vibe is energetic, not stuffy at all. My room was lovely and I enjoyed my walk in shower. I had an excellent night's sleep; mattress and pillows were just right. There is a Starbucks in the building - always a plus in my book. Maybe the best part is the location. You are right across from Grant Park and a block from the Art Institut... Read more
from
Submitted on 10-08-2016
Our stay at the Blackstone has been fabulous. The exceptional service given to us by Norma Munoz during our stay has made this large hotel chain feel more like a bed and breakfast experience. Thank you for treating us more like family than tourist in your city.
from
Submitted on 11-08-2016
Excellent. Norma and Tekoa were great. Room was great. Location was great. View was great. Atmosphere was great. Modern/traditional design was great. Lounge was great. Lobby was great. Conference rooms were great. Overall great experience!
from Chicago, Illinois
Submitted on 11-08-2016
Across from Grant park! Close to everything. Great walkability. Gorgeous historic building. Beautiful room. Lobby is amazing! Great executive lounge! Norma and Tekoa were super helpful! Ask for them!!
from McLean, VA
Submitted on 12-08-2016
Stayed here a few years ago and came back when I had the chance. Staff is really outstanding. At check in, the friendly clerk explained my room options and we gave up a direct lake front view for an executive with two queens. We could still see a bit of the lake and the Navy Pier fireworks, but we could also see the Loop skyline which at night was outstanding. Room was really nice, with comfortable beds. Staff was also very helpful with a tour when the concierge was away. The front desk la... Read more
from
Submitted on 12-08-2016
My family stayed at the Renaissance Blackstone. Our stay was absolutely amazing. We wanted to go to all of the best spots. The front desk clerk Jessica went above and beyond to assist us with the address. When back in town we will definitely return to this hotel. Two thumbs up for Jessica. The Bakers
from Boston, Massachusetts
Submitted on 13-08-2016
I thought it was going to be a nicer hotel than what it was. It was worn looking to me. We were supposed to have a room with a view, but they couldn't accommodate us when we checked in. Although we were on club level, I wasn't impressed with the club. It was a very hot day when we arrived and the waters in the lounge fridge were warm. The club concierge didn't even say hello. Just not what I was expecting for this hotel.
from Frankfurt, Germany
Submitted on 14-08-2016
I recently stayed at the Renaissance Blackstone for a business trip. I love Art Deco architecture so I was so pleased to see how beautiful the building and interior were. Positives: - Staff were phenomenal. Front Desk check in was seamless and friendly, as was check-out. I'd like to give special thanks to Norma and Tekoa in the Executive Lounge; both were super friendly and even went out of their way to get soy milk brought up for me, as I'm lactose intolerant. - The Mercat a la planxa restaur... Read more
from Mesa, Arizona
Submitted on 15-08-2016
Me and my girlfriend stayed at this hotel this past weekend and had a really good time. It is located very close to area attractions and some very nice dining spots. The staff was very helpful especially Reggie!! I would recommend this hotel to anyone visiting Chicago and make sure to ask for Reggie! He was very knowledgeable and helpful. If the hotel management reads this review, they should give that man a raise!!
from Washington, IN
Submitted on 15-08-2016
This hotel was everything I had hoped it would be. The lobby is beautiful. The room was a good size, nicely decorated and very clean. The halls were brightly lit. Elevators were fast and efficient. Enjoyed lunch in the restaurant overlooking Michigan Ave. (doesn't get much better than this!) service was very good as was the food. Staff were all very friendly and attentive. Yes, I really enjoyed my stay at the Renaissance Blackstone and the location is perfect!
from Boston, Massachusetts
Submitted on 15-08-2016
We were in Chicago for a family wedding at the hotel. We stayed for 3 nights. The hotel is right on Grant Park with a view of the lake from the front side rooms (X18 is a great corner room choice with views and nice space). It is not in the middle of tons of restaurant choices, but Buddy Guy's blues club is across the street, which is more than enough to compensate for a walk of Uber to food. You can walk to the museums, Navy Pier, and the river north area. The hotel gym might be the best o... Read more
from
Submitted on 28-08-2016
Very nice. This historical landmark is not only beautiful, but right across the street from Lake Michigan, Buckingham Fountain and Grant park. Out of our window we were able to watch the fireworks at Navy Pier. Plenty of restaurants nearby.....if you like looking at architecture, you can go hotel hopping to nearby hotels like the huuuuge Chicago Hilton hotel or the Haunted Congress plaza hotel. Amazing.
from South Bend, Indiana
Submitted on 29-08-2016
This is one of the oldest hotels in Chicago. They have done a wonderful job of restoring most of the lobby and common areas to their former beauty. Our room was beautiful, with many lovely touches. The negative for me was the chair in our room, it was a little torn up, like the fabric was worn in spots. Besides that, everything else was perfect. Bathroom was beautiful. The bed was heavenly and had a great night's sleep. We would definitely stay again.
from Orlando, Florida
Submitted on 30-08-2016
From the moment we were greeted at the front desk by Anissa up until we were requesting a late check out from Tekita our experience was wonderful! These ladies know the meaning of customer service. We had a group of friends that traveled with us to Chicago for my husbands birthday, and we were all blown away at the strides they took to make sure his birthday was acknowledged, which was truly appreciated. He was really surprised and truly touched. Can't say enough about the friendliness and th... Read more
from Minneapolis, MN
Submitted on 06-09-2016
I used to stay here alot and wrote about my love for this property. I recently stayed again after a few years away. I'm happy to report its just as wonderful as ever. The character of this place can not be matched in the city. The rooms are nice, though my sitting chair needed a replacement. The views (in the lake view rooms) are superb. The restaurant is top 20 in the city. The lounge is wonderful. And the location is excellent. What more can you ask?
from Honolulu, Hawaii
Submitted on 07-09-2016
Made a reservation a month in advance of a family trip. When we arrived at 8 pm, we were told that our reservation was only guaranteed until 5 pm and that our room had been given to someone else and the hotel was completely booked. What is the purpose of a reservation if it does not reserve a room for you?! I could not find this supposed 5 pm rule anywhere on their app or website. I suspect it was a lie to push the responsibility for their mistake back on to us. Further, their website does say t... Read more
from
Submitted on 09-09-2016
We had such a great stay at the Blackstone ! What a chic and comfortable room. We loved the style of the Bathroom. Starbucks in the hotel for the morning coffee. Easy to get there by the public transportation from Midway airport + 5 min walking. Great Staff and thumbs up for Reggie at Frontdesk. thks again ! Close of a HoponHopoff bus tour stop. Great Irish pub at the next corner to ending the evening.
from Saint Louis, Missouri
Submitted on 11-09-2016
Nice place to stay for the weekend. This hotel was selected to join the family for a wedding. The doorman was excellent and very friendly and helpful with our luggage. Front desk staff handled our check-in with a friendly smile. Our wasn't ready so enjoyed lunch the hotel restaurant. The restaurant reminded me of the food we had in Barcelona - everything was great. Was disappointed with dinner selection - if you're not a fan of tapas style servings or European fare this would not be the spot... Read more
from Cincinnati, Ohio
Submitted on 13-09-2016
My friend and I stayed here for two nights. We chose this location because of the lake view. The view was awesome and the room was clean. I expected a little friendlier service from the staff, but the overall stay was fine. The lounge is located on the top floor and they happen to serve egg rolls, cheese, crackers and fruit one evening.
from Ontario, California
Submitted on 14-09-2016
This place is the best hotel that I have ever visited. The staff is great, the lobby is nice and my room on the 7th floor looked out over the park and the lake. I usually stay at best westerns and such so this was a huge step up for me. A roomy bathroom, comfy bed and in my room i even had a book on the great chicago fires and the chicago river history which i aould read as i looked out on the lake. It has that luxury 1920s charm with modern updates that blend the decades of the 20th centur... Read more
from Saint Louis, Missouri
Submitted on 15-09-2016
I had a fantastic stay at this property. The Blackstone has hosted many U.S. Presidents, Jazz musicians, and shady Illinois politicians during its history. This is not a bland big brand hotel, it has some character. The staff was great, the location is awesome, the views are some of the best in the city. I look forward to coming back.
from
Submitted on 15-09-2016
I was a tag along with my friend who was attending a convention in the hotel. Our double queen room was very spacious. The beds were very comfortable and the curtains really provided darkness for sleeping, which i like. The Pros: Upscale Hotel Friendly staff Yummy hotel restaurant Comfortable bed Great water pressure Aveda shower products Cons: Some furnishings and furniture were worn from use The shower spray leaked all over the floor wifi was expensive, hotel said there was a way to make it... Read more
from
Submitted on 16-09-2016
This is a fantastic and hotel and made my trip to Chicago that much better! Perfect location to be south of mich ave and easily walking distance to downtown (john hancock/end of magnificient mile is 2miles) Meeted and greeted when arriving by taxi by pleasant and helpful staff Check in was excellent, friendly and speedy Rooms very nice and spacious and include all key requiremenrs for business travel - fridge, iron, tv, writing desk, wifi etc Food was great in the restaurant and a wide varie... Read more
from Washington DC, District of Columbia
Submitted on 17-09-2016
Here for one night on a business trip, and chose this location because of its proximity to my meeting. I got a room with a great view of Lake Michigan. The hotel decor is on the dark and old-world side. There was no cup/glasses in the bathroom. The room was sizable, but the furniture was old. The lounge chair by the window had a huge rip on it. There was also no thin blanket in the closet, so you can have either the thick comforter, or if you strip, just the top sheets, but nothing in between.
from Michigan
Submitted on 18-09-2016
I recently had the pleasure of staying at this property. Every staff member I encountered was courteous and accommodating. Norma M. in the lounge was especially helpful and took great care of us in the morning. My room was clean, comfortable and I was fortunate enough to have a great view of Lake Michigan. I would definitely consider this hotel again for business or pleasure travel.
from Memphis, Tennessee
Submitted on 19-09-2016
I checked in for a work related seminar on Wednesday evened g and was given a great room with a wonderful view. The next morning, about an hour into my seminar, I was struck by food poisoning (I did not eat at the hotel) and had to retire to my room. The hotel staff was not intrusive, but attentive and sent up tea and crackers. I felt well cared for and look forward to coming back. When I did eat in the hotel restaurant, I enjoyed it. The hotel extended our stay at the seminar rate to allow... Read more
from
Submitted on 20-09-2016
I stayed at the Blackstone for 3 nights due to a business trip. Even though the hotel was 99% occupied, the front desk was kind enough to upgrade me to the lake front view. I had two memorable moments which made me write a review for this wonderful hotel. Firstly, the view of the lake from my room was phenomenal. I was staying on the 15th floor and I could see the entire lake horizon. This view was especially picturesque when I was woken up by the most beautiful sunrise I have ever seen. Sec... Read more
from Upper Peninsula
Submitted on 20-09-2016
We spent one night on a recent trip to Chicago. Being Gold with Marriott I was treated well at check in, and given a voucher for breakfast the next morning. Our room was on the 20th floor and had a view of the Sears Tower (I know it has a new name, but I prefer the old one). Our room was small, but done tastefully and with the classic look that fits the Blackstone. There was a small mini fridge in the room, but it did not get very cold, just cool. The Bathroom is large and modern, but wit... Read more
from
Submitted on 24-09-2016
This is one of my favorite Marriott properties in the US. The rooms are quite charming and the staff is amazing. Short walk to the Lake as well as Solider Field and the museums are near by. The executive lounge is a bit small but Norma that works there is amazing and super friendly. This hotel won't disappoint.
from Chicago, Illinois
Submitted on 25-09-2016
This is an amazing building steeped in history, many original features and details remain and are worth paying attention to. The hallways are bright and fresh, king room was very nice. The bathroom was beautifully appointed, marble, huge vanity, Aveda products. Very nice. The elevators are in need of some tlc as is the lobby carpet. Great location to many world class attractions.
from Charlotte, North Carolina
Submitted on 29-09-2016
Norma was very polite and attentive during our stay. She made my family and I feel welcomed and comfortable. She was very kind to my children, even though they were having a bit of a challenge collecting their breakfast on certain mornings. It was a pleasure having her assist us.
from Cumming, Georgia
Submitted on 29-09-2016
Norma Munoz in the concierge lounge made the experience outstanding. Beautiful smile and courteous service. Norma is a rock star. Unfortunately they were filming a new drama for NBC at the hotel that had the entrance and lobby clogged up for most of Wednesday. There was not warning of this in any way or at any time.
from Bartlesville, Oklahoma
Submitted on 29-09-2016
Thanks to Norma Munoz and Tacola in Hubbard lounge. Adequate breakfast but every item was good. Great service. Beautiful hotel, super large room. Definitely recommend. Expensive but what hotel isn't in this area.
from
Submitted on 29-09-2016
It's no coincidence that my stay was disrupted by the filming of a period drama in the elegance of the entrance lobby and clearly it that the hotel want to promote. Unfortunately the hotel is showing its age and is decidedly tatty in places. My room was nicely modernized, starkly so in some respects considering the tone of the rest of the hotel, with great views over the lake. Unfortunately some of the furniture was badly worn. The exec lounge is the saddest excuse for a lounge I have experien... Read more
from
Submitted on 30-09-2016
We spent a wonderful few days celebrating our daughter's wedding. The accommodations were outstanding! The girls in the Hubbard Lounge, Norma and Tekoa, made us feel very welcome and were very helpful. I also want to mention Jessica. She was our coordinator for all things to do with the wedding. She was the BEST! Thanks Blackstone! A GREAT place for a wedding!
from Westport
Submitted on 02-10-2016
Was accosted by a rude front desk clerk. So much so that the manager asked her to step away, Marriott, is this how you treat paying guests? Reconsidering not renewing gold membership and bring my custom elsewhere. Ps it's nearly 3pm and our room has yet to be made up. Can this experience get any worse?!?
from Dallas, Texas
Submitted on 02-10-2016
Thanks to Tekita for helping me catch a cab when I was running late for an evening appointment. She walked me out to Michigan Ave and displayed a picture-perfect cab hailing technique. And, thanks to Norma (and Tekita) for fantastic service in the lounge!
from
Submitted on 02-10-2016
I was only here for a short time for business. I had never been to Chicago and was only here for a night. I met Reggie, a front desk ambassador, who made me feel so welcome and made some excellent food recommendations. The beds are super comfortable and rooms are very clean. Upon leaving, I had the hotel hold a frozen deep dish pizza for me as I finished my conference. Unfortunately they could not find it. But Reggie was so accommodating and made a valiant attempt to find it. I highly recommend ... Read more
from
Submitted on 02-10-2016
Thanks to Tekita, Shanghausa, and Diana, I had a wonderful stay at the Blackstone! I was when I checked into a nearby Marriott so called to see if there were rooms available. They got me a room ready right away, and were incredibly helpful throughout my stay. You can't beat the view of this Michigan Ave hotel, and the rooms were clean, large and renovated. I will definitely be back!
from
Submitted on 06-10-2016
My friends and I had an amazing stay at the Blackstone. The room was well setup, comfortable, and gave a nice view across Michigan Ave to the Lake. The staff was efficient and friendly, and I especially appreciated the luxurious size of the gym - largest I've ever seen in a hotel. Really though, the best part of the Blackstone was how close you are to the rest of the city. When you leave the front door, you are only a short walk from Millennium Park, The Field Museum, The Art Institute, and ... Read more
from Washington, DC
Submitted on 06-10-2016
Maybe it's because I am in NY so often, but my room seemed unusually large-- though not very well laid-out. The rooms are nicely decorated and relaxed, but it is kind of a hike from the bed to the bathroom. The entry to the room felt like a marble hallway in a mansion. Not bad, but sort of awkward. Lighting is unusual (hint, if none of your lamps go on, go all the way back to the switch by the room door). A little stingy with electrical outlets. And why is the the tv so small?
from Frankenmuth, Michigan
Submitted on 07-10-2016
Ethan Schild went the extra mile to ensure our room was to our liking. We stayed three nights and he was attentive and friendly whenever we were in the lobby. Our reservation was for a king bed and we wanted two. He managed to find a room for us. Thank you, Ethan.
from Saint Louis, Missouri
Submitted on 08-10-2016
Was underwhelmed by the experience. Platinum Premier with lifetime Platinum status is not much different than having no status at this place. US properties are definitely light years behind Asian and European properties when it comes to service, appreciation for repeat customers, and benefits of top tier status. Lounge was smallish with very limited offerings, cash bar with $7 Miller Lite and $12 jug wine, and the obvious tip jar sitting on the serving counter. $67 for parking is ridiculous wh... Read more
from Huntsville, Alabama
Submitted on 10-10-2016
My family and I spent 4 nights in the hotel. By the time we left, we were on 1st name basis, and we moreso felt like family. A special 'hats off' to Reggie & Jessica at the front desk & Ed that is in security. Thank you for making our stay memorable.
from
Submitted on 10-10-2016
I stayed at the hotel this past weekend and it was great. The rooms were clean and the staff was friendly. I enjoyed the styles and designs implemented throughout the hotel, it wasn't like anything I had seen in the past. The location was nice because it wasn't in the middle of downtown so you never felt overwhelmed but it also kept you close to all the activities. Would recommend!
from Jupiter, United States
Submitted on 13-10-2016
We flew in to Chicago in our travels, so we decided to stay for a night in town to be tourists. The Blackstone is a National Historic site and on Michigan Avenue, so it fit the bill. Staff were amazing at the desk, suggested several destinations and all were amazing. Hotel is walking distance from everything you'd want to do...the Bean, Lake Michigan, museums, boat tours, Lou Malnati's Pizza, gardens, Soldier Field...you get the idea. The room was immaculate, Concierge Lounge was well stocke... Read more
from
Submitted on 14-10-2016
I stayed at the hotel with 3 of my friends. We stayed for 4 nights. When we arrived, the hotel receptionist was extremely helpful and took care of us promptly. The room was spotless and continued to be kept clean by housekeeping. Every staff member was friendly and courteous with us. The room was well decorated and served our needs very well.
from
Submitted on 14-10-2016
Loved our stay here. Aneesa at the front desk was helpful repeatedly and our room (1618) had a view that could not be beat. Norma in the club lounge made us feel right at home. Having a Starbucks and a full service restaurant (Mercat) in the hotel was helpful. Room service french fries were surprisingly excellent! Decor was a mix of urban glamour and traditional elegance. Some furniture was worn and bathroom was not as functional as could be but sounds like a renovation is planned. One more sugg... Read more
from Belmont, Massachusetts
Submitted on 14-10-2016
I stayed at this hotel for the weekend and it was terrific. The room was clean and comfortable. The fitness center was really good, as well. Tekita stands out for her service - wonderful greeting, was able to give me a lovely upgrade, friendly, and efficient! Thank you!
from Lake Forest, Illinois
Submitted on 15-10-2016
I stayed here for three nights, and overall loved my stay here. The room is huge for a historic hotel in a city, and the bed very comfortable. Housekeeping staff is great and front desk staff friendly. Room has a very comfy chair! The on site restaurant is quite nice and gets crowded, but is worth it. Elevators small but fast! Minor awkward things: figuring out the lights which appear to be dimmers but do not work as dimmers, and one switch I never quite figured out, but I think it was a master... Read more
from Philadelphia, Pennsylvania
Submitted on 15-10-2016
Haven't left yet, but was so thankful to Tekita at the front desk for fixing our booking issue. Due to a miscommunication, we were booked a room with one bed. Tektita worked her magic and got us a 2 beds with a lake view (1619).
from
Submitted on 16-10-2016
It was our first stay at the Blackstone & it was fabulous! Shoutout to Ethan at the front desk for the superior check-in experience & for recommending some great restaurants in downtown Chicago! We loved our lakeview room!
from Providence, Rhode Island
Submitted on 17-10-2016
I booked what I thought was a lake view room online at the Renaissance Blackstone. The reason we booked there was because on a previous stay we found the lake view rooms very nice. When we arrived at the room, however, we found, to our dismay, that our room was by the elevator and facing a brick wall. When I returned to the desk the nice gentleman informed me that there was no indication we had booked a lake view room and none were available. He gave us a room on the 23rd floor near the executiv... Read more
from New York City, New York
Submitted on 17-10-2016
I had the pleasure of being greeted by Tekita who provided a room immediately overlooking the amazing city of Chicago. She was very accommodating and a pleasure to work with. The hotel has an amazing charm and it easily accessible to some great restaurants.
from Stamford, CT
Submitted on 18-10-2016
Just spent the night here on business. The hotels I usually stay at were all booked so tried the Blackstone. I have always enjoyed staying at Renaissance Hotels so assumed this would be the same. Unfortunately, things were just a bit off and certainly not what I would expect at this price- point. While the rooms were well sized the furnishings especially the leather chair and desk chair were very worn and fracked. The towels were thin and hard and no evening turndown service was provided. And,... Read more
from Fontana, California
Submitted on 18-10-2016
I can't say enough about how beautiful this hotel is. The lobby is early 20th century with rich reds, golds and dark woods. The rooms are quite large, a pleasant surprise when first entering. Well appointed rooms with comfortable beds and a large bathroom. Would love to return when back in Chicago.
from
Submitted on 18-10-2016
My trip to Chicago began at another hotel north of Chicago, nowhere near the Blackstone. Two hours after I checked in, around midnight, I discovered a significant lack of cleanliness throughout the room, to the point where I packed my bags and left. At this hour I did not want to search for other hotels, so I called the Blackstone hoping they would have availability. (Note: I have stayed at the Blackstone before, but did not originally book it for this trip due to its distance from the event I w... Read more
from Cleveland, Ohio
Submitted on 18-10-2016
I have been staying at this hotel for few years now - the typical business week (Mon-Thurs). Although not the best location, the team here makes it the best place to stay - when in Chicago. Notably, Tekita, Viktoria, and Anneesa were excellent - they are at the front desk and make sure customers are happy and satisfied. Over the last few years, I have know ton more people who run the show and really do a great job. I would recommend this hotel any day.
from Knoxville, Tennessee
Submitted on 19-10-2016
So thrilled with the outstanding service...I requested a lower floor due to my fear of heights and Tekita was extremely accommodating. She gave us a beautiful room with a spectacular view of Lake Michigan. Thank you, Tekita! We will definitely stay here on our next visit to Chicago!
from Gaithersburg, Maryland
Submitted on 19-10-2016
We visited during the Taste of Chicago food festival and found the Blackstone to be a first class hotel just a few blocks away from the event. In addition, the Chicago Art Institute is just a few blocks to the north; the Museum Campus (the Shedd Aquarium, the Field Museum & the Adler Planetarium) are a bit further, but still walkable. We very much enjoyed our stay and recommend the hotel,especially to frequent Marriott guests, who will appreciate the classic styling and the concierge lounge.
from Montreal
Submitted on 21-10-2016
Beautifully appointed rooms, cozy (smallish) lobby and wonderful amenities - a more unique way to stay in a graceful old hotel which has been very well refurbished, keeping a lot of original charm but absolute modernity in the rooms. Great original art in the rooms. Convenient cafe in the lower floor - NOTE not good for accessibility, requires stairs at both entrances
from Tampa, Florida
Submitted on 22-10-2016
I stayed here for a conference. The hotel reminded me of an updated classic. The room was updated and clean. It was a chilly day so I was glad that the heat was working. The staff were friendly and answered all my questions. They were always courteous. I would stay here again.
from Castle Rock, Colorado, United States
Submitted on 22-10-2016
This gracious property has been beautifully restored to its original grandeur. Rooms are spacious and well appointed. The concierge lounge is excellent. The Michigan Avenue location couldn't be better. I hope to return.
from Rockville, Maryland
Submitted on 24-10-2016
Mr. James Otte have provided splendid services to me on the day I checked in. He showed his enthusiasm to bring my luggage from a taxi to the room. He was patient, and polite. He presented professional services which matched to this hotel's value. In addition, Directors Ms. Janice Cruz and Chad Rigsby promptly responded my requests regarding room service during my previous stays and were willing to resolve the problems. Your efforts are much appreciated! I feel I am well treated as a custome... Read more
from
Submitted on 26-10-2016
It's a nice Hotel, that's easy to say. But you'd expect that. What you don't expect is personal treatment from Tekita who helps your very pregnant wife who has just spent the last several hours traveling. She and others have been like personal attendants. That's going above and beyond. That means something to me.
from
Submitted on 27-10-2016
The hotel itself passes must- for a +$200 hotel on Michigan Ave.; basic rooms are generously sized and pretty nice, location is good for conventions at McCormick Place, dining, etc., but but TVs are small/old flatscreens and some furniture needs replacing/re-upholstering. Free pool table in the lobby sounds like a ghetto idea, but is done proper; a great way to close the evening after dinner and drinks. Where the hotel really steps-up is the people. My room wasn't ready when I got in, but Tekit... Read more
from
Submitted on 28-10-2016
This was my first visit in 6 years to the "notorious" Blackstone and man it felt like home to me. Perfectly clean, impeccable service, amazing restaurant experience, super-comfortable beds. Special thanks to Tekita and Ethan at The Front Desk, Nora in Housekeeping made us feel right at home, and Wes, and Gabe made our dinner for our group of 10 feel like a once in a lifetime kind of dinner. We will be back often and we shall tell the universe about the special place known as the "notorious" Blac... Read more
from Charlotte, North Carolina
Submitted on 28-10-2016
My wife and I stayed at the Blackstone for four nights and loved Chicago. The Blackstone is an older hotel, but very thing has been brought up to date. I'm sure why we go a room with a view of the centre services court yard, we had a great view of some business offices. Getting this room was probably my own fault since after waiting for a couple of hours for our room to be cleaned, I asked if any other rooms were available and this was what we were given. The staff at the front desk was very... Read more
from Chicago, Illinois
Submitted on 28-10-2016
This hotel has spectacular views, and a wonderful Front Desk Ambassador, Tekita Bryant. We had a mix up with our room reservation and started our Anniversary weekend worried. Tekita was quick to make everything better. She worked her magic fingers and everything was perfect.
from West Hartford, Connecticut
Submitted on 30-10-2016
Beautiful, while keeping to its stature & tradition. We came for a wedding there. Our stay & the wedding were superb!!! Good location, and we would definitely come back here again. The service was prompt and attentive.
from Melbourne, Australia
Submitted on 30-10-2016
Second stay at this lovely hotel. Stayed 6 nights for business in late Oct. Hotel is quite large with 20+ floors but feels more of a boutique style. Lobby is not overly large, nice and friendly with sofas and even a pool table off to the side indicating not your usual impersonal glass & steel shiny affair! Staff very helpful and welcoming. always available and willing to help no matter what the problem. Rooms good size, (had a lake view this time - much appreciated thank you), desk, soft loung... Read more
from Worthington, Ohio
Submitted on 02-11-2016
We loved the location, the decor and the room given to us. We were in the 11th floor. The wide windows were like a big screen. Our room faced towards the Michigan Lake.After the sunset, the lights on the Navy Pier and the windy city was beyond imagination, the twinkling were like stars on the dark sky. The sunrise is equally wonderful. The decor of the hotel is wonderfully crafted, heritage style.Tekita Bryant, the front desk ambassador has been very helpful during our stay. The lounge at 23rd f... Read more
from Berkeley, California
Submitted on 03-11-2016
Stayed one night to visit Art Institute. Have been a platinum member for years. When I checked in with my husband no recognition and very minimal greeting. No info about the lounge even though there was one on the 23rd floor. When we went to our room, it was definitely not an upgrade as it had a view of the building wall next store. I called the desk and they changed the room to a view on the 10th floor. Room nice and location good. A bit dated but that did not bother me. The rooms are spacio... Read more
from Springdale, Arkansas
Submitted on 03-11-2016
I always enjoy staying at the Blackstone. I love that the rooms have character. Beds and pillows are great. Bathroom is updated. Bellman and desk staff are great. Starbucks downstairs is convenient too!
from Johannesburg, South Africa
Submitted on 04-11-2016
The hotel was right next to Grant Park and offered a very short walk to the beautiful Lake Michigan. It was easy to go across the road and have a wonderful stroll or jog along the lake right down to the Natural museum. It also offered easy access to the trains and a leisurely walk to the shopping street. I loved the fact that it was in a quiet and beautiful part of town, and yet the high rises and the city centre is easily within reach
from Minneapolis, Minnesota
Submitted on 05-11-2016
Room was good. Staff was great. Best part of the Blackstone is Club Attendant Vino Mazzei. He was engaging, happy, thoughtful and it was a pleasure to see and visit with him when I went in to the club.
from Portage, Michigan
Submitted on 06-11-2016
My family and I stayed at the Renaissance Blackstone on the evening of November 4th. I am a frequent traveler to Chicago and we booked our room here to come into the city and celebrate my daughter's 18th birthday. This was my first stay at the Renaissance Blackstone. I was completely disappointed with my experience. We stayed in room 1911 and this room was clearly not up to the Renaissance standards I have come to expect. There were five key reasons for my disappointment. 1) the room was... Read more
from
Submitted on 06-11-2016
This hotel personifies bad guest service. Both mornings at breakfast we waited obscene amounts of time to get food. In fact on the second day we walked out. They were totally disorganized. Twice I had to lug my bags up/down stairs with no offer of assistance. My father left a message for the concierge and no one ever called him back. It's like they really don't care. Wouldn't stay there again but if you do, just lower your expectations of guest service.
from Iowa
Submitted on 06-11-2016
We had the good fortune to arrive at the Blackstone on Nov. 2, the night BEFORE the Cubs won the series. Spacious, spotless room (1219) with a phenomenal view of Grant Park and the lake. Red Line is just 2 blocks away (Harrison stop) and the neighborhood is very safe (Columbia University is right next door). I'll echo the comments regarding Vino Mazzei in the concierge lounge- he was excellent. If you have Marriott status, the lounge is one of the best, and the ambience is unique. We received ex... Read more
from New York
Submitted on 09-11-2016
My wife and I stayed at the Renaissance Blackstone the first week of November. Our room was spacious. The hotel itself is elegant. It is in a great location, on Michigan Avenue, right across the street from Grant Park, just one mile from the Art Institute and other prime downtown locations. Tracy at the front desk and Ricardo the concierge were very friendly and helpful. We will definitely stay here the next time we visit Chicago.
from
Submitted on 10-11-2016
I stayed here in Nov 2016 for a work trip. Great hotel! Clean, modern, and great views of the lake. Comfortable bed and pillows. Nice lounge and gym. At checkin, Jorge F and Tekita B were very welcoming and provided excellent service to this tired traveler! Can't wait to return!
from
Submitted on 11-11-2016
Stayed at this hotel for the Cubs World Series parade. Was completely full but good customer service upon check in even though it was very busy. Didn't have a lake view view but view of the city, which was still nice. Hotel right in front of Grant Park. Couple minute walk down to a good breakfast place called Yolk. The hotel bar/restaurant did not have the best service. Our server was rude and slow and drinks were nothing special especially for the steep price. Would stay at the hotel again but ... Read more
from Tsim Sha Tsui, China
Submitted on 13-11-2016
Stayed here for the Chicago marathon. Location is exceptional for the start and finish line. Breakfast at the Mercat a La Planxa excellent (though to our surprise, they did not open earlier on race day...why!?). Starbucks right underneath the hotel is also handy. Inhouse gym was surprisingly well equipped - tip:there's a water machine in the gym so you can refill your water bottles for free. Rooms are spacious but beware if you have a room without a view- you literally are looking out at aircon ... Read more
from
Submitted on 13-11-2016
This was my wife an I first year anniversary. We stayed here at the Blackstone Renaissance in Chicago . The views were nice showing the lake, and everyone that worked in the hotel was excellent. I would recommend this hotel to all my family and friends .
from Dallas, Texas
Submitted on 14-11-2016
We had no idea of the connection with Chicago history and capabilities the hotel had. Al Capone, presidential selections, and ballrooms. Check it out online. We selected due to proximity to meeting and hotel program. An interesting mix of modern and traditional. Service and staff courteous and helpful, including Ethan at front desk who helped with Uber, whose gps has mind of its own. Decent corner room with views in two directions, but could use more drawer storage and wish they hadn't taken out... Read more
from Indianapolis, Indiana
Submitted on 14-11-2016
Hotel room was small but clean and nice. There is no pull in area like most hotel entrances. So you have to Pull up to the curb and valet will offer to park your car for $67 a day. ( there are other lots a block away for half the price). To enter the hotel there are two sets of stairs ( 6 stairs each) porters will assist with luggage but I did not see a handicap ramp. Room had fridge, small safe and nice rain shower head.
from Quincy, Illinois
Submitted on 16-11-2016
This hotel is in a great location! Our room was warm and inviting. I wish I could pick up the bathroom and drop it in my home. And...the workout facility was fantastic!!! Add to this the service provided by Jessica Burns and Tekita Bryant and you have a relaxed stay that was very refreshing! Thank you!
from Seattle, Washington
Submitted on 16-11-2016
I've stayed at several Chicago hotels, but I really enjoyed this stay. The staff were very professional, starting with my check-in conversation with Tekita. Thanks for your help. This will be my preferred hotel for future conferences.
from Derry, New Hampshire
Submitted on 17-11-2016
Not your average Marriott/Renaissance. Very pleasant room. I little smaller than I am used to (2220) but very comfortable. The lounge was on the small side but exceptional in what they provided and the staff. Vino Mazzie was the evening attendant. He was very personable and provided a terrific dinner recommendation (Seven Lions). I never would have gone there except for his input and it was terrific. Thanks Vino.
from Chicago, Illinois
Submitted on 19-11-2016
I stayed with some friends earlier this month for a wedding in Chicago, and was amazed by the enthusiasm and helpfulness of a front desk employee named Ethan. Ethan advised us on all the hot spots in the area, and was clearly very enthusiastic about his job. I recently had a very negative experience with employees at another hotel, and this experience was truly a breath of fresh air! Hopefully Ethan is advised that his customers are extremely satisfied.
from Evansville, Indiana
Submitted on 21-11-2016
Stayed here for business at The McCormick Center. Incredible location for the venue. It love the room. Check inexperience was excellent. Front Desk Ambassador Tekita Bryant made the experience gave and gave me one of the best rooms in the house. Stayed here many times and it's always been a pleasure. The Mercat a la Planxa restaurant in the lobby is excellent for any meal.
from
Submitted on 21-11-2016
This hotel is excellent. I will definitely stay here again. Tekita was so friendly and welcoming! Every staff member I encountered was so nice. The room was extremely clean & the bed was quite comfortable!
from Baltimore, Maryland
Submitted on 23-11-2016
I enjoyed a wonderful stay at The Renaissance Hotel. The check-in process was smooth and Tekita, who checked me in helped me feel welcomed. The rooms were gorgeous, comfortable, and clean and the food was tasty. The customer service from all of the staff was terrific. I would definitely stay at this hotel again.
from NAURU
Submitted on 23-11-2016
What a great hotel to stay in, in a great city. originally had a room on the 23rd floor looking over the city but made a request for a room overlooking Millenium Park. Ethan Schild, the Front Desk Ambassador was extremely helpful & facilitated my request. I enjoyed 3 more nights with the sun rising up from the lake and a view out over the park and the lights at night. Have stayed in Chicago many times but this was first at the Blackstone. What a fantastic older & beautiful hotel, The rooms are... Read more
from Los Angeles, California
Submitted on 25-11-2016
This property is lovely, with stunning views of the city and very well maintained guest rooms. Everyone from the agent at check-in, Ethan, and the other agent at the desk - I believe her name was Kristina - was incredibly friendly and helpful. The property itself was very clean and comfortable. I loved the beautiful bathroom and that they provided a magnifying mirror, the bed was very comfortable, and including little guidebooks in the room is such a nice touch! On our way out, the doorman, DJ, ... Read more
from
Submitted on 25-11-2016
The Blackstone is truly a beautiful hotel . The lobby is beautifully ornate and the rooms almost feel home like. Try and get a room towards the east facing north so you can see the city and the lake at once . If you have marriott status the lounge provides appetizers, desert, and honor bar . We will for sure be back .
from Berlin, Germany
Submitted on 26-11-2016
From the moment Tekita Bryant welcomed me at the reception, i knew this was going to be a wonderful stay. Warm, friendly, professional - exactly what one is looking for! I have had the pleasure of staying in this beautiful classic hotel a few times and each time is a pleasure. Try to get a view of the lake.
from Genoa
Submitted on 27-11-2016
I have spent two nights at the Renaissance Blackstone Hotel in chicago following a work trip in the area. The hotel is in a good location close to the lake, the art musem, the bean, the park and many other tourist attractions. The reception area is not the nicer but the twin room had a nice decor, quite large with all the usual amenities. I didn't use the restaurant or bar but seemed nice. I would recommend this hotel for a visit of Chicago.
from Richmond, Virginia
Submitted on 29-11-2016
This hotel is very nice. Rooms are a good size.The front desk staff, Tekita Bryant was great. She went above and beyond to help me check in and get settled. The restaurant is excellent. I would recommend it to anyone traveling to Chicago.
from New Haven, Indiana
Submitted on 01-12-2016
This is the hotel to visit!!! The old style feel of the hotel is amazing, lobby is outstanding and beds are incredible! The highlight of the stay was the Front Desk Ambassador Tekita. Her smile, positive attitude and willingness to serve the guests is above and beyond. This hotel has a real gem in this associate!!!
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