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Four Star Chicago Loop Mystery Hotel

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Based on 8039 reviews
This Mystery Hotel boasts a locale close to the best of the city`s offerings, shopping on the famed State Street and Jeweler`s Row on Wabash Avenue.
Room & Rates
Standard Single - Four Star Chicago Loop Mystery Hotel - 1

Standard Single

The Mystery Standard Single Room at this Four Star Mystery Hotel offers one king or queen bed and the following amenities:
 
  • Standard Desk
  • Serenity Dreams Bed
  • European Style Linens
  • Wireless Internet Available (nominal fee)
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Standard Double - Four Star Chicago Loop Mystery Hotel - 2

Standard Double

The Mystery Standard Double Room at this Four Star Mystery Hotel offers two double beds and the following amenities:
 
  • Standard Desk
  • Serenity Dreams Bed
  • European Style Linens
  • Wireless Internet Available (nominal fee)
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Standard Single - Four Star Chicago Loop Mystery Hotel - 3

Standard Single

The Mystery Standard Single Room at this Four Star Mystery Hotel offers one king or queen bed and the following amenities:
 
  • Standard Desk
  • Serenity Dreams Bed
  • European Style Linens
  • Wireless Internet Available (nominal fee)
Hide room details
Four Star Chicago Loop Mystery Hotel

ENERGETIC LOCATION
A modern Chicago grand hotel, this Mystery Hotel is a lively destination located in the heart of the theatre, financial and shopping districts of Downtown Chicago. It is within easy walking distance of the best attractions the city of Chicago has to offer like Millennium Park, Grant Park, Lake Michigan, the Art Institute of Chicago, the theater district, and the Magnificent Mile.

SENSATIONAL ACCOMMODATIONS
This Mystery Hotel has been the destination of choice for celebrities and Chicago`s movers and shakers. Catering to on the go visitors who expect the finest in dining, entertainment and services, this Mystery Hotel is a luxury hotel in Chicago that transcends generations with a modern twist on its rich traditions. From the newly remodeled guest rooms to having one of Chicago`s hottest new restaurants on-site you will be enthralled with all that this Mystery Hotel has to offer you.

SO HOW DOES IT WORK?
Immediately after completing your booking, you will receive an email revealing the name and address of the hotel we have secured for you. The email will contain a link directing you to our member`s site to enable you to view and print your confirmation voucher, which contains driving directions to the property. It`s that simple!

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Audio/Visual Equipment
  • Ballroom
  • Banquet Facility
  • Business Center
  • Business Services
  • Conference Rooms
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fine Dining
  • Fitness Facility
  • Full Breakfast
  • Great for Nightlife
  • Handicap Accessible Elevator
  • Handicap Services
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Luggage Storage
  • Massage Services
  • Multilingual Staff
  • Museums Nearby
  • Parking (Fee)
  • Porter / Bellhop
  • Restaurant
  • Room Service
  • Sauna
  • Spa Services
  • Swimming Pool
  • Valet Parking
  • Walk to Nightlife
  • Wedding Services
  • Wheelchair Access
  • Wheelchair Access Elevator
  • Whirlpool
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 8039 reviews
from Charlotte, North Carolina
Submitted on 30-05-2016
My husband and I stayed here on points during our trip to Chicago. Pros: - excellent location - cool lobby - clean rooms - good shower pressure Cons: - very small rooms - elevators were a pain. We often had to wait over 5 minutes to get an elevator. We sometimes took the stairs from floor 19 because it was faster - no free wifi (although we had hhonors code) - AC didn't work in all the places we went within the hotel Overall, we had an okay stay. It was a fine choice, especially since we... Read more
from
Submitted on 30-05-2016
Stayed for a quick weekend trip at The Plamer House. Historic lobby was a fun place to grab a drink and relax. This is NOT your usual hotel lobby. A must see in Chicago. The central location was terrific, but unlike many downtown Chicago hotels, the rooms are spacious, tasteful, and quiet. We had two bathrooms which was really nice with our four travelers; no waiting which meant more time to explore. The staff was friendly, helpful and welcoming. Watch out for the elevators which do not all... Read more
from
Submitted on 30-05-2016
My wife and I enjoyed a great weekend away at the Palmer House. Lobby and ball rooms were spectacularly beautiful. Our executive king room was clean and spacious. Staff was helpful and courteous. They even had a text message system for communicating with staff and concierge. When we texted them and asked for a pair of wine glasses and corkscrew, they were delivered while we were out without problem. Hotel was close to the Art Institute, Millennium Park, and shopping on both State Street a... Read more
from
Submitted on 30-05-2016
Beautiful, vintage feel hotel. Hotel room was nice with a beautiful view, just a small bathroom. 2 restaurants and shops within the hotel. We ended up having drinks every night at the Lockwood restaurant bar because the bartenders were so pleasant. The Lockwood is perfect for breakfast in the morning with a buffet of just about anything you could want. Great location for site seeing, museums and food!
from Belle Fourche, United States
Submitted on 30-05-2016
This Hotel is always an amazing place to stay. It's location is ideal. I can not say enough good things about Hilton's electronic hotel room key, That comes on your phone app. I love not having to stand in line to check in and proceeding directly to my room.
from Marietta, Georgia
Submitted on 07-06-2016
Beautiful building; amazing decoration; exceptionally comfortable, spacious and well lit room (suite). Room service can be ordered through a tablet at the guest's disposal. One plus is that this hotel has a special check-in desk dedicated to Diamond members and the lady working there was extremely nice, giving us all the information about the hotel. Great internet connection. The only bad thing is parking, which is understandable due to the location - almost impossible to do self parking and val... Read more
from Calgary, Canada
Submitted on 07-06-2016
I don't really want to spend much time on this review. If you can avoid this hotel, I'd recommend you do. The service is slow and my experience with staff has been mixed. Left room for breakfast around 8am, when I got back to the room, room service was already there with their cart in front of the door. I returned around 11 am, still there - I quickly went inside the room... bed wasn't made, towels not replaced, rubber gloves on the chair... Around 1 pm I grabbed lunch and was going to work f... Read more
from
Submitted on 07-06-2016
I stay here most times I am in Chicago. Charming hotel, very good staff and the rooms are reasonable size for an old world hotel with good beds. Wifi good and fast that is always important. I think the rates are too high for the quality however. But I keep coming back hence 4/5.
from Motown
Submitted on 07-06-2016
The Palmer House Hilton is located in a convenient and nice area near Millennium Park. You can grab a coffee early morning and take a nice quiet walk to the park and see the Bean without a thousand people around it and take some nice pictures. When you enter the hotel, it seems quite grand and a nice place to grab a drink after a day of driving and detours. By the way, go on Spothero.com and find a parking garage nearby for less than half the price of the hotels parking. No in and out privil... Read more
from
Submitted on 07-06-2016
Spent 5 nights and everything was perfect. We stayed in the executive level and were very pleasantly surprised to hace 2 full bathrooms in our room. Large well equiped rooms, friendly staff and just a wonderul experience.
from Saint Louis, Missouri
Submitted on 30-06-2016
I visited this property with my daughter(over 20yrs ago)was impressed then and impressed now. This was a quick weekend stay with my granddaughter before returning home. The entry and lobby are just gorgeous-lobby bar/restaurant very spacious and welcoming. Guest service/front desk area very bright and everyone was so helpful. There are only two resutrants-but not to worry there are so many neighborhood spots to eat and bars once you step outside. CVS & Walgreens nearby. Our room was lovely-corn... Read more
from Greater Sydney, Australia
Submitted on 30-06-2016
This hotel is one of the famous historic hotels of the USA. I have a fondness for grand old buildings and the architectural features such as the Peacock Doors and the painted ceiling in the Lobby are stunning. My heart sank though when the doorman ignored me and my suitcases. At check in to have wifi was $40 per night (forget that, go to Starbucks) and a fridge was also $40. Ridiculous in this day and age. Was greeted on level 8 by VOMIT in the lift lobby. That remained there for 24 hours. House... Read more
from Toronto
Submitted on 30-06-2016
The Palmer House is an amazing location for those on foot during their stay. The staff were plentiful and helpful and the decor in the lobby and common areas was beautiful. The room however was dated, bathroom was tiny but had an gigantic walk in closet that seemed to avoid any up the upgrades over the years, I was sure I was going to find Al Capone's safe! The view from out room was the other wing of the hotel and fire escape. On arrival we were provided with options for upgrade but decl... Read more
from Champaign, Illinois
Submitted on 30-06-2016
First time staying here and had an opportunity to stay in a suite. Beautifully appointed room with plenty of space to breathe. Bed was so comfy. Dont waste your money on the hotel restaurant for breakfast- there was a great breakfast/lunch diner around the corner. Hotel is close to navy pier and millenium park and accessible to many shops and restaurants. Palmer offers great conference accommodations and historic place. Love the trivia in the elevator!!
from
Submitted on 30-06-2016
very very small rooms - great location good laundry service friendly serves at breakfast area, but long line every morning for breakfast. huge building that you can even get lost. the front desk is always busy with long lines, not too many employees during busy hours.
from Toronto, Canada
Submitted on 02-07-2016
This particular Hilton is overpriced and overrated. For some strange reasons, academic conferences are always held here. Architecture is beautiful but that's about it. Hotel is old. For the same money, I'll rather stay somewhere else.
from Mount Vernon, Illinois
Submitted on 02-07-2016
Very good hotel. A little difficult to unload as it is in the street but plenty of friendly staff to help. Take the valet option, expensive, it is Chicago, just easier. Had room service they were fast and food was fine. Elevators are very well organized and efficient. Staff were friendly and really good to our our dog. Parks around are not dog friendly, so you need to walk a little.
from Bozeman, Montana
Submitted on 02-07-2016
I was here for a conference and stayed at the Palmer House. It was like stepping back in time with elegant furnishings and photos of performers at the hotel lining the halls. My single room with a king was functional and well-appointed, but the bathroom was extremely tiny. The location was great and in easy walking distance to everything I wanted to see beyond my conference. The lobby alone is worth a visit - stunning.
from
Submitted on 02-07-2016
Have stayed at this property every December since 1986. It is magical at Christmastime and very historic. The location is fantastic and close to GREAT restaurants of Chicago downtown area. The Art Institute is just blocks away. Symphony Hall is a 10 minute walk. All the sites of downtown are close and very walkable. Breakfast is great on site but I do love to walk to Heaven on 7th for a Cajun breakfast now and then. Service is impeccable and all services are available. This is a five star hotel ... Read more
from Cambridge, United Kingdom
Submitted on 03-07-2016
Good central location in downtown Chicago, good public transport links. Located in a historic building with an impressive lobby. Live up to brand expecations in other respects -- fairly quiet, comfortable, efficient check-in.
from
Submitted on 06-07-2016
In May I attended a writer's convention in this beautiful, centrally located Art Deco hotel, a hotel famously rebuilt after the infamous 1871 Chicago Fire. Had a wonderful time! Palmer House has plenty of designated conference space, so it was possible for multiple conferences (plus a high school prom!!) to take place there simultaneously without any uncomfortable overlap. Situated in the center of downtown, near the Green and Red lines of the Chicago transit system, there is easy access to th... Read more
from Denver, Colorado
Submitted on 06-07-2016
This hotel was a really awesome place to stay. The price was reasonable and the hotel is beautiful. Our room, which was a basic room with two double beds, was huge. It had a large area for the desk and sitting area and two closets. The bathroom wasn't large but did have a nice sized countertop on which to place all of our toiletries. We would most definitely stay there again.
from Denver, Colorado
Submitted on 06-07-2016
Palmer House is lovely, but crowded and without enough staff to make for a stellar experience. Concierge was good and room clean and well-serviced. Check in was slow and restaurant service extremely slow.
from Baltimore, Maryland
Submitted on 07-07-2016
Yep...you pay extra for the same service. Arrive early?...early check in fee. Waive the early check in fee?...upgrade fee, $35 per night. Oh, did I mention I'm an HHonors member? Whatever happened to good ole customer service?
from Iowa
Submitted on 07-07-2016
So I have to start by letting you know that I am super particular about where I stay and won't even look twice at a hotel that doesn't have white bedding and look extremely clean. I intended to book another hotel in this area but because of needing a hotel that will allow 5 people in a room I was having difficulty doing so online. I called the 800 number on the other hotel's website and got sent to this man who was somewhat like an auctioneer and trying to peddle hotels quickly. Not having se... Read more
from Cambridge
Submitted on 10-07-2016
Absolutely breath taking. Excellent location, beautiful historic building, excellent staff, no complaints at all. All hotels in the loop seem to be the same price so worth every penny. Easy to leave your car in their lot for your whole visit so you can walk every where.
from Davenport, Iowa
Submitted on 10-07-2016
A friend and I stayed the weekend of the Taste of Chicago. It's within walking distance of pretty much everything. Clean. Friendly. Easy checking & out. Cleaning staff came at like 8 am... wasn't prepared for that.
from Ellicott City, MD
Submitted on 11-07-2016
I stayed at The Palmer House on a recent business trip and was very happy with my stay. I got to the hotel early and they said that they would text me when my room was ready. When they sent me that text, it activated the keys they gave me that morning so I did not have to wait in line again. The concierge was very helpful in picking out a place to eat. The room was clean and the bed was comfortable. The hotel is located within walking distance of a number of good pubs and other places to eat.... Read more
from Claremore, Oklahoma
Submitted on 11-07-2016
If you love historic hotels the Palmer House hotel inside the Chicago Loop is a definite must stay for you. The ornate decor and architecture are stunning and this landmark will be a stop not soon to be forgotten.
from Thornton, United States
Submitted on 11-07-2016
A wonderful hotel with a classic lobby and rooms. Easy to access Chicago sites, the park, both baseball stadiums and museums too. Just of Michigan Avenue and near wonderful dinning, the red & blue lines too. The work out facility is top notch with great cardio, free weights, studio and machines too. The service is always top notch too
from Dayton, Ohio
Submitted on 13-07-2016
When checking in we asked about any upgrades, and we ended up in a King Suite with complimentary roll aways for the kids for only $100 more a night. Well worth it. The space made being on vacation really feel like a vacation. Two bathrooms was awesome, as was two bedrooms. We ended with a romantic family weekend. :) Staff was attentive and friendly; housekeeping recommended a great breakfast place (Beef and Brandy, right around the corner...order the frittata). The lobby is a treat to walk thro... Read more
from
Submitted on 13-07-2016
My husband and I spent a weekend here when attending a concert at UIC. The L train is a cinch when staying here. We took it to and from the airport as well as to and from the concert. Heading to Michigan Avenue and Cloud Gate was a short walk away. I loved having a Starbucks in the lobby. The hotel lobby was a beautiful sight. My only complaint is with the size of the room and the view. However I understand that this is a historic hotel so truly it was the perfect size for just the two of us. On... Read more
from Morgantown, West Virginia
Submitted on 13-07-2016
Dark and small room upon arrival. I Luckily we were able to upgrade to a bigger room with bigger windows. The rooms seem very dark and uninviting even with an upgrade. Good location and able to walk to many places. The lobby and dining area are nice and elaborate. Service was just ok, very busy check in process.
from Coloradp
Submitted on 14-07-2016
This hotel is huge. It is dated in many places but my room was also huge. The biggest disappointment was that I was told by the bellman when I checked in that I could valet my car for $35/night. When I got home and reviewed my bill I noticed I was charged more than $70/night in valet charges. I called then emailed the hotel to discuss my displeasure with this and never received a call or return email. When you're paying over $1,400 for a hotel stay you should expect the courtesy of a respon... Read more
from Phoenix, Arizona
Submitted on 14-07-2016
We were in town for Just 1 night but wished it was more! The staff treated us in a 1st class kind of way! Our room was very luxurious - everyone at hotel was very polite to us! My family hates to leave - they loved the Hilton Honors floor of breakfast snacks & snack dinner - the architecture is so impressive!!! Hope we can return soon!
from Clovis, New Mexico
Submitted on 18-07-2016
This hotel is a nice place to spend a night or two. It's busy and in a convenient location to bus stops and walking to attractions. The room was quiet, the beds comfortable, and everything seemed in good working order. Be advised that there is not a coffee maker in the room. We walked around the corner to have breakfast at the Corner Bakery and did some shopping on State Street. It's just a few blocks from the Willis Tower.
from Cleveland, Ohio
Submitted on 18-07-2016
We have been coming to the Palmer House for over 25 years. During this time there have been ups and downs but mostly it has been a splendid place to spend a few days. It is now a disappointment. The bones are still there but our rooms at least were a bit shabby although spacious and comfortable. But oh my the the bathroom of one of the rooms was so tiny-4'x5'- that we kept bumping something every time we turned around. And that spectacular lobby got messed up big time by the addition of a large... Read more
from Keithville, Louisiana
Submitted on 18-07-2016
We loved staying in this historically significant, outstandingly beautiful hotel. We stayed for 5 nights while attending baseball games and visiting many of the other wonderful sights. The staff was most friendly and supportive. Rooms were clean, large and comfortable with multiple conveniences. Location, location, location! Near all CTA train lines and bus stops. I definitely plan to stay here again.
from
Submitted on 18-07-2016
Love this hotel - have stayed there more than once The public areas are very nice , the service is good and the location is excellent - walking distance from many places . The rooms are regular of what you would expect from a downtown hotel - regular size but clean and comfortable. I would go there every time I'm downtown Chicago
from Husbands Bosworth, United Kingdom
Submitted on 19-07-2016
Stayed here in June for a few nights. The location is great with plenty of bars and restaurants within walking distance. As with many large hotels, it can be a little impersonal, however the staff were friendly and professional. The hotel has some great features and plenty of character, however some areas are starting to look a little tired.
from Southport, Australia
Submitted on 20-07-2016
This is a fantastic hotel with old world charm and service to match, staff are all very friendly and helpful and cant do enough for you. Whilst it is a historic building, some things like carpet etc are getting a bit tired and could do with a refresh. Gets very busy downstairs in the bar which is obviously a good indicator. Hotel is very accessible to main city attractions and highly recommended.
from New York City, New York
Submitted on 20-07-2016
This is my 2nd stay at the Palmer house. Service was friendly and attentive. This time, I received a slightly bigger room with a single bed on the 19th floor. View from my window shows the rooms from the other wing of the hotel. Don't expect a modern, updated hotel. The theme is classic 1930-40-ish decor. Bed was very comfortable. However, the chair for the work table was not as comfortable, so had to work on my laptop in bed. The bathroom was a little tight spacewise, so if you are a larger pe... Read more
from Sydney, Australia
Submitted on 20-07-2016
The Palmer House hotel seems good value until you discover that there is an extra $40 per day charge for Wifi, another $40 per day for a fridge in the room, and so on. The lobby is attractive but you can visit that for free! The staff member on the sidewalk in Monroe Street was consistently rude, to the point where we chose to enter through the door on State Street just to avoid him. On top of that the pool of vomit in the lift lobby which was not cleaned up for over 12 hours left a nasty smell.... Read more
from Pensacola, Florida
Submitted on 21-07-2016
We got an upgrade to the concierge level. The breakfast is great and the people who run it MAKE you have fun. Our room was quiet and SPOTLESS. ( We are clean freaks). Every person we came in contact with was totally helpful from the front desk, concierge, to our housekeeper. They appeared to be happy to be working there. We were able to walk to most places we wanted to visit or take a cab for a very short distance. I have stayed at 4 other major downtown hotels but I will return to this one.
from Philadelphia, Pennsylvania
Submitted on 22-07-2016
I was sadly on a business trip while staying at this grand hotel. I could sit in that historic lobby for hours on end had I not have to run through it on my way to a convention. This is a magnificent historic hotel and you are transformed to another place once you arrive in this lobby. Feels like you traveled to Europe. I must mention this hotel is enormous. Pretty sure it's larger that Las Vegas hotels. Lots of walking down endless corridors so bring your walking shoes. Clean room, comfy beds. ... Read more
from Chennai (Madras), India
Submitted on 26-07-2016
A beautiful old world hotel, excellently maintained....very good service and helpful staff..rooms were very small but neat.. superb location with good shopping nearby.... the hotel connects to three streets ..
from UK
Submitted on 26-07-2016
Lovely hotel situated in great location for all aspects of downtown Chicago. The hotel has some really old school charm, lovely period features. Rooms are different and a welcome change from the ultra modern hotel rooms, however some bits are little tired and the pool area is a disappointment. That said, if you can get a decent rate, its worth staying.
from
Submitted on 26-07-2016
From the moment you walk in the door, you feel like you've stepped back in time. The beauty of the lobby is breathtaking. We stopped in our tracks to gaze around the room which houses the lobby, a central bar and a couple of restaurants. The peacock is the theme from the beautiful gold original door to the carpets. The ceiling is not to be missed. Besides the beauty of the hotel itself, the staff was courteous and friendly. They made our stay very comfortable. We even got an upgrade to a larger ... Read more
from Atlanta, GA
Submitted on 26-07-2016
Walking into this hotel you get a feel for history and Chicago. The lobby is beautiful and the ceilings are amazing to look at. The location is also great with just a couple blocks from Michigan Ave and Millennium Park. The rooms are standard styles, updated and most importantly clean. The staff was friendly and very willing to help with any question. Overall, a great stay in Chicago!
from Detroit, Michigan
Submitted on 26-07-2016
Fantastic old hotel, downtown/loop in Chicago. Walk to Magnificent Mile, Millennium Park, Art museum, Fountains and the "bean". Red Line train right outside hotel. Stayed in a really nice 'large' guest room with 2 double beds that also had a sitting area. Concierge was extremely helpful.
from
Submitted on 27-07-2016
We have stayed at the Palmer Hilton on many occasions. The rooms are normal for Chicago. It is a convention hotel so i don't expect much. It is clean, beds are comfortable and the lobby is old world. All good things.... rating is always a 4. But....on this last occasion, our stay was a 5. And the reason for that is Earnest Earnest works in the executive lounge at the Palmer Hilton in Chicago. He always has a smile on his face and makes guests feel warm and welcome. His name speaks to h... Read more
from Anaheim
Submitted on 27-07-2016
Stayed here for a week during a convention. We arrived really late on a Wednesday evening and check in was a breeze. The hotel staff was really pleasant even in the middle of the night. What I liked: - Location, it's really close to the Millennium park - Beautiful lobby area - Friendly staff - Enormous hotel gym I've ever seen, there are also group fitness classes! This is a huge plus for me! What I didn't like: - Rooms and bathrooms are very small - It is an older hotel so the rooms feel out... Read more
from Midland, Michigan
Submitted on 27-07-2016
What a great hotel in an awesome location. Such a great vibe. Classic meets hip. Loved the room. Even the little one I booked was well big enough for a couple for a weekend. Friendly and helpful door/bell.
from Columbus, Ohio
Submitted on 01-08-2016
The Palmer House Hotel is beautiful, quaint and majestic all at the same time. When you enter the lobby the high ceiling takes your breath away! My husband and I were staying at this hotel because of a convention he was attending, and we were so glad that we were assigned to this hotel. I love historic buildings, and this one does not disappoint! When we tried to check in we were too early and had to leave our luggage with the bellhop downstairs (street level, not some dark nasty basement đ... Read more
from
Submitted on 01-08-2016
The hotel room is incredible small and the view is horrible. The sound proof is bad, so you can hear your neighbor and hallways all night. The room services doesn't change sheets unless you ask. They turned off AC without notice.
from Toronto, Canada
Submitted on 01-08-2016
This is a grand hotel, if a little tired around the edges. The lobby area is gorgeous but the weekend we visited, it was over-run by Lollapalooza party-goers, so we didn't have much opportunity to enjoy it. Our room was fairly clean, but again, a little tired. The carpet needs a deep cleaning, the bathroom needs fresh paint, and the ventilation system had an odour of mustiness to it. On the plus side, our room was ready for us much earlier than expected, and the hotel generously allowed a la... Read more
from
Submitted on 01-08-2016
Second time at this hotel and once again they continue to impress. Quick, polite service that goes above and beyond. Rooms are well appointed and the beds are comfy. Only thing I was missing was an in room fridge but they will bring one to you if you need one. Watch the mini bar around young ones as a change in weight means you just bought something.
from Alicante, Spain
Submitted on 02-08-2016
I stayed at the Palmer House Hotel for two nights. Very impressive bar area was the first thing that I noted. Hotel slightly confusing to navigate at first. Staff pleasant at check-in desk, Concierge and Breakfast room. Bedroom was quite small for a King room. Hairs found in bath which was not pleasant.
from
Submitted on 03-08-2016
I've stayed at the Palmer House 4 or 5 times now (always for business travel) and it has been a great experience every time. It's a beautiful old hotel (the first fire-proof hotel in North America!) and has a lot of character and charm that you don't find in newer hotels. The rooms are renovated and very comfortable and the staff is friendly and extremely helpful. I highly recommend joining the HHonors program for the perks!
from
Submitted on 03-08-2016
The hotel lobby is spectacular, there are shops, restaurants and lots of entertainment nearby. Really a wonderful place to stay. Even though the place keeps its historic beauty, it´s very comfortable and technological in the things that need to be technological. The location doesn´t get any better.
from
Submitted on 03-08-2016
I love the Palmer. Its my favorite place to stay while in Chicago. Every employee is polite and cheerful...and most of all, helpful! The building is beautiful. I highly recommend staying here at least once. Close to tons of downtown attractions and very easy to get a cab. Trains nearby also.
from Richardson, Texas
Submitted on 03-08-2016
The Palmer House Hotel is the oldest continually open hotel in the United States and just underwent a $200 million+ restoration & renovation and it shows. The ceiling in the lobby is worth a trip just to view this masterpiece and the service is nothing short of outstanding. There are 1641 regular rooms and 41 executive suites in this hotel and one can get lost in its' vastness. Although there are many rooms, we ended up with possibly the smallest room in the place. We figure the Lollapalooza... Read more
from Lafayette, California
Submitted on 03-08-2016
I have wanted to stay at the Palmer House since meeting a friend here for a drink several years ago. I finally had a chance and am so happy I did. While the rooms are classic Hilton - exceptionally clean, very comfortable bed and quite roomy - the main lobby and public rooms are exquisite. They embody Chicago at the turn of the century. The staff was very helpful and friendly. I'm so happy I took the chance to stay here.
from Miami Beach, Florida
Submitted on 07-08-2016
The nicest lobby I ever seen! The guest rooms are ok and the common areas are better than average. The club lounge is a good one The location is not ideal. Map it out before you visit. Be sure to know that the elevated train runs right by it
from Edgewater, Florida
Submitted on 08-08-2016
I love the Palmer House for all it's historical decor and references. Architecturally beautiful with fantastic on-site dining. It's location is perfect for those seeking to be in the heart of Chi-Town, allowing for quick access to public transportation, great restaurants, awesome theater and arts venues. However, I caution visitors to understand that parking is pricey and rooms are very small. It is a lovely stay but be prepared for costly rooms with little space.
from
Submitted on 08-08-2016
I love coming to this hotel when I visit Chicago. It's huge, designed to the max. Check in is quick and the rooms are very nice and clean. There is a pool and fitness center along with meeting rooms as well. Hotel itself is very clean and valet parking is available and is within walking distance to many Chicago attractions. There are lots of shops and a Starbucks in the hotel. I do enjoy having a drink at the bar in the lobby, there is plenty of room to sit and relax. Lots of people coming in an... Read more
from Akron, Ohio
Submitted on 08-08-2016
This hotel is always a treat. Very helpful and friendly staff. Real old world luxury and style. Always feels like it's a special place to stay. Soak up the atmosphere in the lobby areas. The rooms are well appointed, spacious, and elegant. The executive lounge is vast and opens at good times.
from
Submitted on 09-08-2016
Stayed here for 3 nights in August; the hotel pictures do not do it justice. The lobby is breathtaking. The service and concierge was outstanding and we stayed on the 22nd floor, the executive level which I highly recommend if staying there. We had a view of Lake Michigan from our room and could see the fireworks over Navy Pier.
from McAllen, Texas
Submitted on 10-08-2016
This hotel is such a classic and when you go there, you should remember the history as to why this is such a special place. Everything about this property is so American and so special. We attended a meeting at this property and were completely spoiled by absolutely everything. Easy to recommend this property.
from
Submitted on 10-08-2016
Hotel is 35 mins away from airport and centre point to the major attractions .. i have enjoyed staying for two days .. hotel is huge and looks like palace..very old and clean hotel.. it is very near to sky deck and takes 15 mns by walk and 12 mins to millenium park
from Boca Raton, Florida
Submitted on 11-08-2016
Just one word - wow Love it when a place lives up to its reputation - and this one certainly does. From your gracious welcome at the front desk to the beauty of the lobby to the well placed location of the hotel itself. We were able to get a special rate through the Hilton website by doing an advanced purchase several months prior to going to Chicago. The room we had was a "hip and historic" one and it didn't disappoint, While not overly large - it was certainly not small - located on a mid ... Read more
from New Haven, Connecticut
Submitted on 11-08-2016
I don't usually stay at such high end hotels, but for my husbands 40th birthday I decided to go all out. It was so worth it! He loved the history of the hotel, the grand lobby and lounge are just stunning, and the room was beautiful (and huge compared to the NYC hotels that we're used to). The location is ideal for a short trip to Chicago, when you don't have time to go too far out of town. We were able to take the train from the airport, we walked to Millennium Park and the Art Institute, and i... Read more
from
Submitted on 15-08-2016
This is a beautiful, historic property with the atmosphere of an earlier age and perfectly modern amenities. What really shines, though, is a wonderfully watm and welcoming staff who make for an extraordinary stay from the first greeting at the curb, through fine dining at the Lockwood to the parting goodbyes. A great property..
from Grand Rapids, Michigan
Submitted on 15-08-2016
My husband and I stayed at the Palmer House Hilton and it was fantastic! We were greeted by a very kind man, Sean, when we checked in and immediately knew we picked a great hotel. It was our 1 year anniversary and we received complementary champagne and strawberries as a gift to our room, too kind! Our room was a little noisey, as we were close to the elevator bank- but they were very apologetic, we realize there is nothing to do about this. The location was perfect, the room was clean and spaci... Read more
from Nacogdoches, Texas
Submitted on 15-08-2016
I've stayed at the Palmer House several times for conferences and once or twice on off-season deals (there's no way I'd pay full price). The location is outstanding, and the staff are universally helpful and professional. But every change they've made recently seems to have been made to maximize short-term profits rather than to enhance guests' experience: no coffee-makers in the rooms any more; the beautiful lobby has been over-run with tables for the bar, meaning less space to sit in comfort... Read more
from Lakeshore, Canada
Submitted on 15-08-2016
I travel to Chicago probably a good 3-5 times a year and this is the only hotel I stay at now! Very beautiful historic property, if you have some extra time while visiting take the tour and make sure you grab a glance at the famed peacock doors :) I am a Hilton honours member so I also check in via my ipad early and pick my room myself, my advice is pick away from the elevator that is my only complaint really. Rooms are fairly roomy for a big city hotel, only ever had one cleanliness issue and i... Read more
from
Submitted on 16-08-2016
The outside and the lobby of this hotel are incredibly impressive. I would urge anyone to visit here for a drink in the bar as I've never been anywhere quite like it. Sadly once the free elements of this hotel that are on public display are done and you head up to to your very expensive room, the disappointment begins. The room was very small by US standards and dark inside. Very little space and the bathroom was also small. Room was somewhat tatty and in dire need of a facelift. Only a regu... Read more
from Boise, Idaho
Submitted on 07-09-2016
Just off the Red Line and the Loop, getting to The Palmer House is simple via public transport. The Red Line will take you directly to Wrigley Field, no train changes. The hotel is extraordinary, with soaring vaulted ceilings in the lobby, ornate art, and a comfortable lounge. Rooms are a little small but give visitors a feel for the history of the building. I would visit The Palmer House again and again for good value and a comfortable stay.
from Omaha, Nebraska
Submitted on 07-09-2016
Rooms are very clean but bathrooms tiny. There was mold on top of soap holder in bathroom. Housekeeping failed to replace burned out light bulb despite request and did not clean bathroom floor on second day. Despite this, public areas are very elegant and the historic touches have been preserved very well.
from San Francisco, California
Submitted on 07-09-2016
The room was not properly maintained,there were clothes still there from previous occupant including 1 shoe under the bed. The bathroom could have been maintained better such as cleaning ceiling which had some small bugs and mildew. Also no closet or anywhere to hang up clothes including bathroom door that appeared to be missing a hook
from Sterling, Alaska
Submitted on 09-09-2016
This hotel has the most amazing Lobby, and is located in the center of everything downtown. Short walks to the Millennium Park, the Art Museum, and great places to eat. The rooms were updated awhile back, and are lovely, though small. We have stayed here more the once and would again in a heart beat. It is such a great place to spend a great get away.
from Oakland, California
Submitted on 09-09-2016
I've stayed at the Palmer House for 6-night stretches several times for business; it has always been an excellent experience, and I'm glad when the admin announces for our annual conference, which circulates around the country well, we're in Chicago and you're at the Palmer House. I also stayed there 2 years ago for my mother's 90th birthday; we made a special trip up from Indianapolis. We upgraded to the Executive Level, and that was nice enough. For that we were 4 people to the room, and the... Read more
from Baltimore, Maryland
Submitted on 10-09-2016
While on work travel in Chicago, I was staying at the Palmer House. I discovered a roach in my room :-( In speaking with the manager, I was even more disappointed that he wasn't more upset in my sharing with him the fact I had a roach in my room! I even showed him the picture. He offered some discounts, points, etc. but I was forced to switch hotels. Very disappointing experience. Where there are
from South Easton, Massachusetts
Submitted on 10-09-2016
I stayed here with my son while visiting the grandparents. We each took off during the day and did our own thing, meeting for a cocktail in the gorgeous lobby each afternoon before heading out to the suburbs to see the grandparents. Our room was lovely and we each had our own bath. I could have spent the whole time in the lobby but with Chicago being the beautiful city that it is, I was out on the river boat tour, visiting the art Institute and walking everywhere. Millennium Park is nearby and I... Read more
from Chicago, United States
Submitted on 10-09-2016
Beautiful hotel in downtown Chicago. Spent a lot of time in the gorgeous lobby lounge. Friendly staff... we asked them to bring out a screen so that we could watch the Cubs play.... and they did!! So nice of them! Great snacks and selection of wines while we watched.
from Pennsylvania, USA
Submitted on 14-09-2016
What a difference 5 months makes! This hotel is going on ten years since the last renovation, and the cleaning staff has given up as well. Broken faucet, ripped curtains, electrical outlets that do not work, all covered by a layer of dirt. Lots of leftover hair in the bathroom. When I moved to another room, it was the same! The front desk was completely apathetic when contacted about the problems, and I am a Diamond level Hilton guy. All for just $500/night - AVOID!!
from Mobile, Alabama
Submitted on 14-09-2016
Big city hotel, big city price. No signal for television second night. Management gave me 7,000 Hilton points for inconvenience. That was reasonable. Lobby decor is beautiful. Like the fact they had a Starbucks downstairs.
from Greenville, South Carolina
Submitted on 14-09-2016
I found a 300 dollar charge on my credit card the day after check in for incidentals. I was not advised that this would be forthcoming on check in. When I questioned this I was shown a small sign at the left of the check in counter which was not readable and was not called to my attention at check in. The next day and they day after two charges of $32.18 were charged. What were they for? No one knew but I was told all would be removed at check out as well as any unused portion of the incidental... Read more
from Highland Beach, Florida
Submitted on 16-09-2016
we drove route 66 from santa monica to chicago. the palmer is around the corner from the beginning or in our case , ending of route 66. it is a beautiful , historical hotel. the hallways are lined with a very impressive group of celebrities that have stayed here. the staff is very helpful and directed us to what to see close to the hotel. millenium park and the river walk were close by. rooms were like staying in an antique. very comfortable. public areas gorgeous.
from
Submitted on 16-09-2016
Hotel is very elegant and beautiful with antique fixtures. The service was great and easy check in process. Located in a perfect spot for outdoor, water front access and nightlife. Next time I'm in Chicago I will be staying here.
from
Submitted on 16-09-2016
I was in town on business and normally I stay at the Allegro Kimpton (which I have reviewed). Due to a conference, the Kimpton slots my company reserves were filled and I was forced (oh no, twist my arm) to the twice-as-expensive Palmer House. I bring up the Kimpton because both of these hotels are of a similar area and can be compared apples-to-apples. First, the foyer and the street-level access of this hotel is beyond beautiful. My goodness, from the Peacock Door (a beautiful deco door off o... Read more
from
Submitted on 16-09-2016
The best thing about the Palmer House Hilton is the access via train to Midway Airport. Since this stay was a corp. paid group of meetings, the hotel was acceptable, but this would not be my choice for a recreational stay. Rooms are small. One needed to close the door to use the restroom and shower. No sink counterspace. My room had a brick wall view on the 17th floor. Corp. food service adequate, but certainly nothing special. Lobby bar is worth having a drink there for the history. Loop area i... Read more
from
Submitted on 17-09-2016
Bedsheet, Blanket & Pillow were dirty with dust, the pillows even have blood mark on it ><.... Terrible... Don't get upgrade with breakfast to Executive Room, it was not worth it... Breakfast taste were very bed with a lot of people there... NEVER RETURN TO THIS HOTEL IN MY LIFE !!!!!!
from Toronto, Ontario, Canada
Submitted on 19-09-2016
Check in was long and the girl directing people was doing an awful job telling people they are in the wrong area when we knew we were. Bag storage on a completely separate level of the hotel meaning having to drag your bags all over the place to be told they will be up in 15 minutes and takes over half hour. Rooms are so old not everything was in working order and definitely not the cleanest. My favorite was the single sized pillows on the king size bed common maybe have king size pillows for ... Read more
from Carrollton, Texas
Submitted on 19-09-2016
My wife and I went to Chicago to visit our Son who moved there about a year ago. This was our first visit and found Chicago to be a great clean City. The Palmer House is perfectly located in the city, the subway is literally right outside the door. We don't mind public transportation and it makes it easy to get around town. We took in a Chicago Cubs game and the train took us right to Wrigley Field. Millennium Park is only about 5-10 min walk, the Lake is about 15 min walk. Convenient to sh... Read more
from Leeds, England, United Kingdom
Submitted on 21-09-2016
We stayed here for four nights. the hotel is very distinctive primarily by the lobby with its decadent art deco finishes and the unique gold peacock doors. Our room was excellently decorated and furnished, although it looked out onto a rather unappealing open back atrium. The service was beyond reproach - prompt, efficient and friendly. the location is excellent close to michigan avenue, millenium park etc
from Athens, Georgia
Submitted on 22-09-2016
This is the second and last time i stay here $414 / night on the executive floor and I listened to my neighbors all night including a crying baby up at 12, 2 and 4 I thought at least it came with breakfast but i learned the breakfast wasnt even up to the super 8 in Jonesboro arkansas where i stay for duck hunting The hotel is pretty and the staff are polite but for the money its not worth it
from Gadsden, Alabama
Submitted on 22-09-2016
My FAVORITE Hotel in Chicago (tie with Talbot). Very old and massive but lovingly restored flowing with 30's charm and modern features. Banks of elevators serve hundreds of rooms situated off endless hallways adorned with B&W pics of old movie stars reminiscent of a scene from the Shining. I have never seen ghosts but this place is haunted with class. The lobby and lobby bar are a must experience in Chicago. The fifty foot ceiling is adorned with classic pastel frescoes. Not cheap but deals ... Read more
from London, United Kingdom
Submitted on 24-09-2016
Quite difficult to rate...... When you arrive you are confronted with an amazing and impressive lobby...really it is. Superb and shows somehow what this building was in the golden-times of Chicago. In my case I got a free upgrade to a room in the Executive Floor, (23rd Floor), and you have a specific elevator which takes you to the floor....not a minor detail in a hotel with more than 1600 rooms....you don´t need to stop on every floor...straight to the excecutive one. Now, when you enter the... Read more
from illinois
Submitted on 24-09-2016
It is full of history and neat architecture. The room was as small as a closet though. The bathroom is so small. Just beware if these things bother you. The cleaning staff did not clean my room until 230 so I was hanging out in the lobby for a long time. It is convenient to some Chicago places like the theater and Macy's.
from New Orleans, Louisiana
Submitted on 28-09-2016
I stayed here recently for a business conference. The lobby is beautiful, iconic. But my room was small and noisy. I heard every move my neighbors made, including waking me up at 3 am flushing the toilet. The bathroom was so small I could barely move and the tub was gross, looked like it hadn't been cleaned in a month. The pillows were thin and lumpy. I also checked in digitally but still had to wait in a long line to get my room key. Not sure what the point of digital check in was. Visit... Read more
from Kawartha Lakes, Canada
Submitted on 28-09-2016
We flew in to Chicago and took the orange line train which dropped us off literally steps from the front door of the hotel. Check in was quick and efficient. We agreed to upgrade our room for $50 per night. This gave us access to an express elevator going from first floor straight up to the 22nd floor. Also included in the upgrade are free wifi and hors d'oeuvres served for 2 hours every night. Free breakfast. Definately worth it. The first floor of the hotel is stunning. A great spot to have ... Read more
from Boston, Massachusetts
Submitted on 28-09-2016
The elegance, history and location of this opulent hotel is fantastic. Although the gorgeous lobby and lower floors are bustling, the rooms are very quiet and comfortable, some smell pretty musty though. The staff are professional and friendly from the doormen and housekeepers to the excellent concierge group. Biggest problem is calling and getting some remote Hilton person to understand you and asking for rooms together or near, being promised them, and instead being on opposite ends of thi... Read more
from Bloomington, Indiana
Submitted on 29-09-2016
The Palmer House is a remarkable property. The lobby is world famous and quite stunning. My room was quiet and comfortable. Music Hall, where the Chicago Symphony performs, is a block and a half away. So in the Chicago Art Institute. (The CSO, by the way, may well be the best orchestra in the world right now.) The staff is professional and friendly. The young lady who checked me in was particularly helpful. All in all, a most enjoyable stay.
from new york
Submitted on 29-09-2016
Pluses and minuses: Nice public spaces downstairs, with a grand old lobby that has somehow survived efforts to tart it up into a casino space. Location can't be beat. Breakfast buffet was good, Lockwood restaurant generally excellent. Rooms on the small side, and halls and public areas arctic cold for some reason. Was given a room in the "101" series (each floor has one 15-101, 16-101, etc) that is literally in the lobby with eight banks of elevators whooshing by it. Make sure you don't get stuc... Read more
from Camp Hill, Pennsylvania
Submitted on 02-10-2016
Our company just held our national conference in Chicago and chose the Palmer House. You hit a home run in every way. The rooms were great, staff was awesome, meeting rooms, crew, and everything else were great. When you're dealing with a group of 500 people, it takes a well trained and dedicated group of staff to accomplish. Kudos to all of you and your beautiful hotel, this was our best national conference ever!
from New York City, New York
Submitted on 02-10-2016
I was very impressed by all of the public spaces including the conference facilities. The rooms were the exact opposite. A small space with barely room for a desk and a bathroom vanity without space to put a drug bag. This is not the place to stay if you plan to spend any time in your room and I would specifically not stay with a family.
from Elgin, Illinois
Submitted on 02-10-2016
This hotel is beautiful. We went for our anniversary and enjoyed every minute. The room was small but very nice. The bed was very comfortable. Even with all of the activities going on, we never felt crowded. We would definitely stay there again.
from San Francisco
Submitted on 02-10-2016
This hotel located closed to Millennium park and it is a popular hotel for conferences. However their wifi connection didn't work very well in this hotel and the facilities are outdated. Typical hotel for business traveler because they may not a choice.
from New York City, New York
Submitted on 03-10-2016
Big hotel, big amenities, nice public spaces, great location. As with any giant hotel like this one, some rooms are better than others - mine was an odd rectangle between elevator shafts (at least on one side) with the smallest bathroom I can remember in a hotel - if you could wedge a small tub into the bathroom on a 757, that's what this was like.
from
Submitted on 05-10-2016
This is a beautiful hotel in a very convenient location in Chicago. It is within walking distance to The Art Institute and many other tourist destinations and restaurants. The rooms are comfortable and the hotel is a landmark itself. Loved it.
from London
Submitted on 05-10-2016
This is an old money hotel. Classic architecture. Rooms without TVs. But it goes beyond that. As a non-white person, the service was terrible. Are they racist? I don't know. But the management is terrible and the service is absurdly bad, especially considering the claim being a 4.5* property. Stay away.
from winteringham
Submitted on 06-10-2016
Stayed for 3 nights at the beginning of our holiday, location is very central downtown only 2 minutes walk from the metro system stations. The grand hall is very impressive but the bar prices match too. Check in took a while as it seemed to be understaffed, we were originally given a room by the elevators but the noise kept us up most of the night so asked to be moved which they did with no trouble. Rooms were good size, clean and tidy with comfortable bed, didn't eat here as we went to breakfas... Read more
from
Submitted on 06-10-2016
This is a very old hotel so it's fun if you like the history and old ballroom atmosphere. If you just want a comfy or modern room, this is probably not your best bet. The rooms are a little small. For a couple nights it is a good place to stay, decent location, and there are quite a few easy breakfast spots nearby, including a Starbucks in the lobby. We didn't really check out any amenities but I think there is a pool and hot tub, and a fancy gym.
from Nashville, Tennessee
Submitted on 06-10-2016
Wonderful historic hotel in the heart of Chicago. Beautiful lobby, old-world decor make you feel like you've walked into a 1920's golden age hotel. Service is wonderful and everyone makes you feel like you are in a 5-star hotel. Rooms are fairly standard, even executive level. The soaps/shampoos are also the same "Peter Thomas" green bottles as other Hilton properties. You would think this special property would do something, well, special on the little things like that, but no. The Executive l... Read more
from
Submitted on 08-10-2016
This hotel has a great location. It was easy to walk to sights in the loop plus it was great to have easy access to transportation. I also liked the pool. Breakfast is not included, but there are lots of coffee shops nearby. The hotel is an old building but well maintained. It had a classic look. The lobby area is beautiful.
from Vancouver, Canada
Submitted on 09-10-2016
Stayed a week in this fabulous, historical hotel, but was fortunate enough to score a special rate when my group tour cancelled out and the hotel kindly honoured my lower rate. Otherwise wouldn't stay, as prices are high. Worth it, though! The rooms are small, but ultra-modern and clean.The lobby-bar area is always abuzz with happy travellers + convention-goers. The frescoed ceiling and Tiffany chandeliers are amazing! The chicken wings at the bar are fantastic and the hotel restaurant is superi... Read more
from Hong Kong, China
Submitted on 09-10-2016
The hotel was housed in a historic building situated in the city center. It seemed to be a popular meeting spot for convention and parties as we had witnessed the level of activities going on during check-in. The building was not designed purposely for a modern day hotel and it was difficult for first-timer to navigate easily inside the premises without clear direction signboards etc. Asked the counter staff for direction and you would be greeted with a poker face and a hand pointing to somewher... Read more
from Omaha, Nebraska
Submitted on 09-10-2016
It's beautiful, historic, and has a fantastic location. The lobby is gorgeous. That said, it was disappointing. The room was worse than a typical 2* hotel chain when it comes to cleaniness, comfort, spaciousness, and amenities. There was no coffee in the room or in the hotel (save for the Starbucks on the street level). It was nearly impossible to catch an elevator. For me, the character of the hotel did not make the accomodations worthwhile. I'll search for a new hotel to stay in in the Loop.
from Cleveland, Ohio, United States
Submitted on 10-10-2016
Stayed here with my family for the Chicago Marathon, and was delighted with the location---perfectly close to both the start and finish lines for the race. Also located close to many great Chicago spots such as the Art Institute, Millineum Park, and the Magnificent Mile. Very historic and elegant hotel--rooms could use a little updating, but were fine for our stay. We chose to pay extra to stay on the Executive Level, which was definitely worth it---nice breakfast every morning, and the eveni... Read more
from Elkridge, Maryland
Submitted on 12-10-2016
I like this hotel! The lobby is gorgeous and usually bustling with activity. It is a nice experience to get a drink at the lobby bar and watch the world go by. While the rooms are small, they are clean and comfortable. This hotel is also well situated to get anywhere in the city by cab or Uber.
from Madison, Wisconsin
Submitted on 12-10-2016
What makes this hotel great is its history, location and beauty. Historical celebrity photos are hanging on all of the hallways, showing the exciting history of the hotel. Service seemed to be very good although I didn't do a lot at the hotel. The room was a little small but the bed was comfy and the bathroom was great. Wifi service worked fine for me. The location on Monroe just west of Michigan Ave was perfect. There is so much to do right within walking distance. The hotel lobby bar was a fu... Read more
from
Submitted on 12-10-2016
The hotel is beautiful! But they need to remodel and update ! Our first room was smaller than my toilet at home ! So they were kind enough to "upgrade us " to the "next level" ! I was surprised to get very rough and worn out towels and linen ! Yes it does matter! When you run that counts ! No other benefits for the runners ! Which opens a new can of worms ! DO NOT STAY AT THIS HOTEL ! IF YOU ARE A RUNNER LOOK GOR BEST OPTIONS ! NOT RUNNER FRIENDLY ! The palmer house Hilton needs to give 1000... Read more
from
Submitted on 13-10-2016
Stayed here during a conference. Staff is very friendly and helpful at Check-in. Rooms are small, but that is the norm in a city of this size. Room was clean and equipped with a TV and desk. Lobby is pretty amazing. Location is fantastic, close to Michigan Ave, and Millennial Park. King bed and pillows could be more comfortable.
from Canada
Submitted on 14-10-2016
This hotel is basically at the Start/Finish line of the Chicago marathon, and with 40,000+ runners, it's great to walk to and from you hotel, especially after a hard run. The room was excellent, loved the bed, and the bar/lounge area was a common meeting place for many of the guests. There was never a shortage of other patrons to meet and enjoy the stories of the city, restaurants and events. I'd definitely go back.
from Greenwich, Connecticut
Submitted on 16-10-2016
We are regulars. Reading other posts, some complain about small rooms. I reserve the larger guest room (2 bath) and it is spacious. It is usually not significantly more expensive. So if size is an issue, reserve a larger guest room. Also, even though we have gold status, we have never been given an upgrade without paying. Some may get lucky, but do not count on it. Our room (22257) this stay was very spacious with 2 large bathrooms. It lacked a good view (fire escape) but we enjoyed it.
from Melbourne, Australia
Submitted on 16-10-2016
Stayed only one night at this beautiful hotel and was so surprised at how grand it was inside when we walked through the entrance and up the stairs. The best thing was how quiet the rooms were. We couldn't hear traffic outside or the sound of toilets and showers which is something I really dislike in hotels. I know the hotel was full that night due to the Chicago marathon so it really was so soundproof. Would highly recommend it to anyone and look forward to visiting again. Also a fabulous loca... Read more
from magee
Submitted on 16-10-2016
Stayed here because of its close proximity of the things I had on my list to see while we were in Chicago. Only had one full day. My only complaint and why I gave it a 4 was the parking fee. It's valet parking. It cost us $150.00 ($75 per nite). We got there late and did not want to be hunting other parking garages that were cheaper that late at night. It was $57 plus $18 tax!! Other than that, the Hotel is beautiful and everybody at the hotel was very nice and helpful. Also thought their rates ... Read more
from FORT SMITH, AR
Submitted on 17-10-2016
This old hotel was modern in every way. Many historic pictures on the hall walls. Beds were comfortable. Breakfast was good. Breathtaking Lobby and Ballrooms. Staff was excellent. Close to restaurants.
from
Submitted on 17-10-2016
My husband & I read mixed reviews on this hotel, but after looking at pictures of the hotel we thought we'd give it a try. The lobby was beautiful, that is definitely a plus. The room wasn't large, but wasn't as small as I've seen in other pictures. What made me rate this so poor is the fact that my husband and I had killed 6 bugs while we stayed there, and it was only 1 night! I called the front desk after I killed the first 3, asked for a different room, but was told we couldn't switch. We wer... Read more
from Pensacola, Florida
Submitted on 18-10-2016
This hotel is in a great location and screams ambiance. It has some great historic character and pieces of art. The lobby is fantastic and a great place to people watch. Overall guest services were fantastic from check-in to cleaning staff. The executive lounge on the 23rd floor was nice but not as extensive as other Hilton properties. The only reason I could not give the hotel a five is the food available for room service and the room size. Rooms are small. I was fortunate and went bac... Read more
from New York City, New York
Submitted on 19-10-2016
This was my first time staying at the Palmer House. It's a beautiful historic hotel. It's elegant inside and busy in the lobby. The check-in process took a long time, but the person who helped me was very nice. She gave me an upgrade because of my status and gave me access to the executive lounge. The upgraded room that I was put in, was large. It had 2 bathrooms, but the room (although it was renovated), still seemed like it was a bit old and warn out. The executive lounge was very nice, but ... Read more
from Chicago, Illinois
Submitted on 19-10-2016
Stayed here the night before the Chicago Marathon. Selected hotel based on convenience/location, and was not disappointed in this regard. The room was extremely small, but adequate. We booked a room with a King size bed, but I believe the bed was actually Queen size. Rates were jacked up because of the marathon, but this was typical of hotels in the area. We had a small maintenance issue with our room, but it was fixed immediately after we reported it.
from Austin TX USA
Submitted on 19-10-2016
Other than a quick disappointment at check-in, I was well taken care of... I tried to check in at around noon as I wanted to change for a 2: meeting. The desk clerk said no, not until 3: or we *might* text you if we have a room available. A quick stop at the concierge took care of that out of line of site of the clerk :) The executive floor was a good value for only a few dollars more a night, nice coffee and more than continental breakfast and tea and cookies later. I'll be back!
from Los Angeles, United States
Submitted on 19-10-2016
Boy did Hilton let this landmark go down. It is a run down half rate shack in Downtown. I cant say enough about how dirty and broken the room was. Shower didn't work crumbling tiles. Sad to see a landmark get no respect.
from Mumbai (Bombay), India
Submitted on 22-10-2016
I had been to this hotel for 3 nights. This was a business visit and the stay was good. Room was small as compared to other hilton hotels in which I have stayed. Location is great and is close to lot of sight seeing places. It's also close to the shopping areas. Hotel has good dining options as well. I would definitely recommend this hotel.
from Charlotte, North Carolina
Submitted on 23-10-2016
The Palmer House is an iconic Chicgo hotel. The lobby design really provides the feel of the grand old hotel it is. Staff have been trained to satisfy every cusomer wish as you would expect from such a historical place. My wife and I stayed 2 nights for our 30th anniversary. We were pleasantly surprised to be upgraded to a suite that you could have nearly played basketball in. Huge living room space with a dining room table and seating for about 8. Also 2 full baths. Would definitely stay again... Read more
from Arnhem, The Netherlands
Submitted on 26-10-2016
If you want to stay in Chicago downtown that is good localization. They don't have wifi and parking. You have to arrange yourself. Rooms are small, but localization compensate this. Perfect for couples and weekend trip.
from Southampton, United Kingdom
Submitted on 27-10-2016
This is a huge hotel, with 44 lifts, and the magnificent central lobby and bar sometimes seems more like an airport than a hotel, with so many people with luggage checking in. We booked an Executive King room, but were given keys to a regular room with two beds, where we could barely step past each other and over our belongings. Then to access the executive lounge, we had to take the elevator to the ground floor, walk round the corner and take a lift to the 23rd floor of the Executive Tower for ... Read more
from Addison, Illinois
Submitted on 27-10-2016
I decided to stay at the Palmer House with my friends for my birthday since we were doing a downtown day. When we first arrived there was something wrong with the room. Which the concierge was extremely apologetic and took care of it. Loved the room, however faced a wall. Hey I was happy just with the room after having an issue with the check in. Walking through the room and looked up at their vents and apparently cleaning them isn't something that they do. The dirt on them was disgusting.... Read more
from Charlottesvlle, United States
Submitted on 27-10-2016
A Chicago landmark where you can stay and experience the ghost of past luxury travel but at a comparatively modest price. The location is the best in Chicago, next door to the Art Institute, concert halls, the Lake, and the elevated and subway system (each a must to ride). Several fantastic restaurants within walking distance, and all the hub-hub of downtown Chicago at your doorstep. Don't miss it! Plus, the rooms may be "old fashioned" but they are spotless and the service is great. Almost... Read more
from Chicago, Illinois
Submitted on 27-10-2016
Historic hotel in Chicago Loop. Beautiful lobby and ball rooms. Good location, but rooms not worth the expensive cost. Stay somewhere more reasonable, and have more funds to spend on city attractions.
from Rockford, Illinois, United States
Submitted on 31-10-2016
I cannot say enough about this past weekends stay at the Palmer House. From management to house keeping staff we were welcomed with open arms. This trip we enjoyed staying in the Executive floor where the room was spacious & luxurious. The views from our room were great & the location canâ??t be beat as we were walking distance to a variety of local attractions & restaurants. Without a doubt, we will continue to book our future stays at the Palmer House!
from Rochester, Minnesota
Submitted on 31-10-2016
This hotel is a living museum. You could spend your entire stay admiring the features in every corner. The staff are the best hotel staff you could ever encounter. You can't help but smile and become a better person just by interacting with them. They aim to go out of their way to make your stay the best stay of your lifetime. We recently stayed on the executive floor--I highly recommend upgrading from the staff, to the service, to the private elevators to the executive lounge with their hot ... Read more
from Baltimore, Maryland
Submitted on 31-10-2016
Spent a long weekend in Chicago and stayed at this beautiful property. We stayed on the executive floor and probably wouldn't spend the extra next time. It included a continental breakfast and snacks throughout the day but we really use it enough to justify the cost. The staff at the breakfast were very friendly though. The room was updated but not very big. The hotel was beautiful in the common areas and we enjoyed our stay.
from Pueblo, United States
Submitted on 31-10-2016
The mystique and personality of this hotel was a treat. The staff was extremely friendly and helpful and my room was clean. All the conference rooms were centrally located and the food was very good. I enjoyed the location of the hotel which was close to many stores and several tourist sites.
from Orange County, California
Submitted on 01-11-2016
The Palmer House is a Chicago landmark with an impressive lobby and bar. It is well located, the rooms are good and as an Honors member, we found the price reasonable. However, the bathrooms badly need an update and ours smelled like mold. There is not adequate counter space for two people. No coffee pot in the room -- which is a pain, particularly on a cold morning! Internet is free to HH members, but it was nearly impossible to use. If you do, take your account number and password with you. I... Read more
from new lenox
Submitted on 03-11-2016
My daughter and I stayed here last Saturday. We had been here before but after being disappointed by other hotels came back and we were glad we did! The price is reasonable. Our room was ready quite early. The entire staff is polite. Our rom was clean and spacious. The hotel is beautiful. The only tip is the self park is very close and do it if you can. The valet was expensive and then a large tax was on the price. Otherwise superb!
from Dallas, Texas
Submitted on 03-11-2016
This hotel had the fanciest style I have seen, the room was nice and huge along with the walk in closet. The bathroom was really nice along with shower. Defiantly recommend to anyone with a wife or girlfriend, you can't go wrong here.
from
Submitted on 03-11-2016
If you like history or are big on nostalgia, check out the historic Palmer House Hilton in the heart of downtown Chicago. The hotel oozes old Chicago charm and takes guests on a trip down memory lane with old black & white photographs of popular singers, actors and dancers from the early days of the hotel. Guest rooms are tight but comfortable and adorned with art deco accents. My experience as a business traveler here is good, but not over the top. The staff is pleasant and friendly. Starbu... Read more
from Carol Stream, Illinois
Submitted on 04-11-2016
Don't stay at this hotel! Worst customer service in town! They charged my credit card full amount even thought the reservation was pre-paid through an online booking website. Apparently they just created a new reservation and never told us. At check in it was the usual "you're all set - here are your keys" and now it's been one month and I'm still fighting to get a refund. So far everyone I have talked to has been rude - the manager will not work with customers at all - only wants the money. The... Read more
from Albuquerque, New Mexico
Submitted on 04-11-2016
Stayed for 4 nights with a group tour--check in was done before we arrived, bags in the room; all was so well organized with the hotel's help. Had a Hip and Historic room the first night--very sweet, comfortable, and clean. Did get a Hilton Honors priced upgrade to the Executive Level for the next 3 nights (hotel had been packed due to the World Series). The Exec Level room was larger, great views, quieter, and I do like the availability of breakfast and social hour. It was lovely and I really... Read more
from Ft. Lauderdale
Submitted on 06-11-2016
The Palmer House is a grand old hotel. On the surface you can see how spectacular this hotel must have been when it was newer. Now, this old beauty is showing its age. On a number of occasions the elevator would clear the button pushed on the way down, so you ended up riding back up to come down. The rooms were small and lacked a view. They were cheaply renovated, you could see the bottom of the doors were damaged and just painted over. The tub appeared to have a liner placed over the existing... Read more
from Advance, North Carolina, United States
Submitted on 07-11-2016
I was in room 20-280 on a Wednesday night and it sounded like I was sleeping in a "L" Station. Every 2-3 minutes a train would arrive and whoosh away. It turned out to be the elevator shaft across the hall!!! Note: my HH profile states "away from elevators" I put a noise machine next to my head and added a pillow and still could not sleep for all the noise. As I checked in at midnight and was already exhausted, I was reticent to change rooms...a decision I regretted when I finally gave up ... Read more
from Pittsfield, MA, United States
Submitted on 07-11-2016
Terrific hotel. We were in Chicago World Series weekend and running race with 40,000 runners. Hotel was very busy but the room was extremely quiet. We hope to come back to The Palmer House next year for the Hot Chocolate Race. Cannot get any closer to start area.
from Cincinnati, Ohio
Submitted on 10-11-2016
A very nice hotel (older but clearly well renovated) with lots of charm in the common areas as well as in the guest room. The plain street front opens up and reveals within a few steps well appointed lobby, and an impressive and inviting sitting/bar area. Our room on one of the HHonors floor was well kept, well appointed and quite clean. Great Loop location. The staff is friendly and efficient. The two wish-fors are -- better process on the street to manage arriving and departing guests (i... Read more
from Edmonton, Canada
Submitted on 10-11-2016
I loved the look of this hotel - so beautiful. The bar was very nice as were the employees. The only thing that I found very irritating is that they do not offer coffee maker in the room so you either have to pay for room service or go down to starbucks. Personally, I like making a coffee first thing in the morning while I get ready. Although this is typical of many higher end hotels, it is not customer-oriented (IMO). Excellent breakfast at a great price at the Beef and Brandy restaurant, right... Read more
from Newport, Rhode Island
Submitted on 11-11-2016
You must stay here when in Chicago. The Palmer House is such a wonderful tradition in a terrific city. Well run, clean, interesting architecture, great location, energetic. Staff was friendly and helpful. Of particular note was breakfast. Could be the best I have ever had, anywhere, period. The server was fantastic. Truly a grand hotel.
from San Francisco, California
Submitted on 12-11-2016
I just checked out halfway through my stay because this hotel does not care about its guests. Specifically for HHonors members, at check-in the clerk would not allow an upgrade, even though upgraded rooms were for sale on the hotel's website. There is no lounge access for Gold members, and the room I was put in reeked of anti-mildew treatment so bad my eyes hurt (probably because the bathroom does not vent to the outside.) The automated check-in system puts you in a room that faces a fire escape... Read more
from El Paso, Texas
Submitted on 12-11-2016
Frequent traveler and Hilton Silver member cannot believe this property has maintained the Hilton Flag. Here with a group of friends with whom we compared rooms, discovering tremendously wide gap between quality of our rooms and theirs (all reserved with the same group price). Example: Our room is the approximate size of a cruiseship cabin, about 13 x 13 feet without space for two nightstands. Right. We only have one nightstand. No dresser, no bathrobes, no coffee maker, no min-fridge or m... Read more
from
Submitted on 15-11-2016
i love staying at the Palmer house when in Chicago. it has so much history yet i could open my door with my phone. so hip! The desk staff was super nice and comped me breakfast which was very nice. See you soon
from Endicott, United States
Submitted on 15-11-2016
The location is excellent. Many sights within walking distance. Excellent fitness center. Courteous and helpful staff. Historical venue. Will stay here on our next visit. Metro is walking distance so easy access to and from Ohare Airport.
from Charlotte, North Carolina
Submitted on 16-11-2016
The lobby of the hotel is beautiful. Room (on executive floor) was roomy and nice. Breakfast and happy hour on executive floor had good food and many choices. Hotel is convenient to Millennium Park, Art Institute, and Willis Tower. Plenty of restaurants and shopping nearby. Red and blue lines right outside hotel make subway travel easy. Would stay here again on next visit.
from Blaine, Minnesota
Submitted on 16-11-2016
This hotel is 145 years old. Very ornate decor throughout the hotel. The floor my room was on had photos of celebrities from the past. The room was nice but the bathroom seemed a little tired. However it is hard to keep the integrity of the age while updating the rooms. The shower did not have a lot of water pressure but again with the age of the hotel these are things I overlook. It is very convenient to shopping and all the sights. The staff was all very pleasant and helpful.
from Chicago, Illinois
Submitted on 18-11-2016
The hotel is very busy. Lots of socializing in the lobby and lounge areas . It was almost like it's own little city. The rooms are very nicely decorated and clean. The bathrooms are old and outdated. They need to be updated immediately. I'm very particular about bathrooms, and I expected more from a 4 star hotel.
from Philadelphia, Pennsylvania
Submitted on 20-11-2016
Very pretty lobby so I was excited when my husband and I were checking in. Our room was incredibly small and cramped- nothing special whatsoever. We were extremely disappointed. An associate had a bigger room with TWO bathrooms and two chairs placed in front of the TV- made no sense. Will not return. Oh and extremely high room service prices- above what I've found in many NYC hotels
from Alexandria, Virginia
Submitted on 20-11-2016
I love old hotels and the Palmer House certainly makes my list of places to stay in Chicago. The lobby alone is breathtaking and sitting with a drink or light meal is a great experience. Walk the halls and you'll see portraits of those who've played the Empire Room: Dean Martin, Jerry Lewis, Milton Berle, George Burns, Jane Russell...the list goes on. Like most old hotels, the rooms are smaller and could use some minor updating. But that's not why you're here. The Palmer House is in an excelle... Read more
from Moncton, Canada
Submitted on 20-11-2016
Stayed here 2 nights. Good location. Lots of restaurants within walking distance. Also close to Millennial park. My complaint was the lack of water pressure in the room and no coffee maker. Room was a good size the concierge services were very helpful. Don't forget your camera. This hotel has very lovely interiors.
from Columbus, Ohio
Submitted on 21-11-2016
We got a great rate booking through a third party website. The moment we checked in we started to realize that we would not get the best service. Internet is free for guests if you book directly with them, otherwise you need to pay. Our room was on the 9th floor but was the first floor of available rooms. Our window looked out into a courtyard area with a view of the roof of the 8th floor. As the hotel is 25ish stories tall, we never did get sunlight through our window. Also what I believe... Read more
from Niagara Falls, Canada
Submitted on 24-11-2016
Immaculate hotel located mere steps away from Milennium park. Lobby is breath taking. Perfect location in the loop. Many food options around the hotel. Rooms were very clean and staff friendly. Consierge desk very attentiaitve and helpful.
from Ormond Beach, Florida
Submitted on 25-11-2016
What a stunning hotel. We have been staying here for close to two decades, usually over the Thanksgiving holiday. It is our families tradition. This year, I have three rooms since we have extended family with us. I booked under the Triple points promotion, and as a Diamond member, I am in for quite a windfall in points under this promotion and by paying with my HHonors AMEX, I will get 12 points per dollar spent. A hotel this old has to be tired and worn out. After all, it's well over 100 year... Read more
from Vancouver, Canada
Submitted on 25-11-2016
The hotel is very close to the L blue line station, and very close to all of the theaters. That is why we stay there, as we were going to see Hamilton, which is just a block away. That hotel itself is very old, and so the rooms are quite small. We were in a court yard facing room, which means you effectively face the rooms of the people across from the courtyard. Keep your shades drawn! The concierge was very disappointing. He really did not exude the type of helpfulness that I am used to at ... Read more
from Toronto, Canada
Submitted on 25-11-2016
Quality hotel with great amenities and lots of character. Great shower and very comfortable beds. Staff was friendly and responsive. Convenient location. Very nice to have a Starbucks on the ground floor.
from
Submitted on 25-11-2016
great service, historic hotel, perfect location. Took the family to Chicago for Hamilton and the Palmer House was perfect. Great locations for sight seeing with helpful staff. One block from the theater, close to many of the sights. Near the train, but hotle is well insulated and never heard any noise.
from Dallas, Texas
Submitted on 29-11-2016
Stayed here while on business in Chicago. The property is stunning! The history alone, along with the immaculate lobby are worth just going inside. The service was outstanding and I was even given a free upgrade to a suite. Can't rave enough about this hotel...I'll certainly be back next time I'm in Chicago!
from Albuquerque, New Mexico
Submitted on 29-11-2016
The location was excellent. A couple of blocks away from the Chicago Institute of Art. Walking distance to the historic Macy's. Good restaurants in walking distance. The hotel is beautiful, The hotel clerks were very helpful, They have a restaurant, the Lockwood, which we didn't eat at. The lobby bar was very comfortable and had a nice menu. Potters bar and lounge was extremely nice and quiet with good wine and good hearty appetizer type food. If you want to bring food in to eat there are tab... Read more
from Clayton, North Carolina
Submitted on 29-11-2016
My wife was in town for her job, she stayed here 1 night. GPS took her to the hotel, when she went to valet her rental, they gave her the choice of valet ($75) or self park($44) deck next to the hotel. He was super nice. The hotel had some great history every thing but the bathroom was great. Bathroom was small. The gym was great. Very nice pool and hottub.
from Atlanta
Submitted on 30-11-2016
This hotel is expensive (paid $499 a night in early November); however, as a diamond Hilton member, the front desk associate upgraded me to a 1 bedroom suite. It was a huge room with a separate living room, conference table and small bar. The gym was an adequate size. The executive club was one of the biggest I've seen with a full bar. The hotel has a CVS right across the street for your last minute snacks or sundry items to save money rather than using the gift shop. This was definitely one... Read more
from Bloomington, Indiana
Submitted on 01-12-2016
This was my first visit to The Palmer House, not Chicago. In the past i have stayed on Michigan Ave or closer to the Pier. This was my first time in this area. This hotel is WONDERFUL. Beautifully decorated for Christmas! The location is fabulous and the room was the most spacious Chicago room I have stayed in! We had our two kids with us and were able to have a roll away brought in, plus the 2 beds and had PLENTY of room for the kids to play around. This is unheard of in Chicago! The bed... Read more
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