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Sheraton Maui Resort & Spa

Hawaiian Island of Maui, HI, US (OGG)

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Based on 3960 reviews
The Sheraton Maui Resort and Spa is built into Ka`anapali`s Black Rock (Pu`u Keka`a). This 23 acre resort fronts the widest stretch of Kaanapali Beach
Room & Rates

Standard Room, Partial Ocean View (Escape)

1 king bed
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
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Standard Room, Ocean View (Escape)

1 king bed or 2 double beds
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Standard Room, Resort View

1 king bed or 2 double beds
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Standard Room, Partial Ocean View

1 king bed
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Standard Room, Ocean View

1 king bed or 2 double beds
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Deluxe Suite, 1 Bedroom, Ocean View, Oceanfront

1 king bed or 2 double beds
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Standard Room

1 double bed or 1 king bed
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Junior Suite, 1 King Bed (Escape)

1 king bed
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Suite, 2 Double Beds (Escape)

2 double beds
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details
Deluxe Suite, 1 Bedroom, Ocean View

Deluxe Suite, 1 Bedroom, Ocean View

1 king bed
854-sq-foot (79-sq-meter) room, lanai with ocean views

Layout - Bedroom, living room, and sitting area
Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
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Suite (OHANA)

Suite (OHANA)

2 double beds
667-sq-foot (62-sq-meter) room, lanai with garden views

Layout - Bedroom, living room, and sitting area
Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Room is accessed via exterior corridors
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Junior Suite

Junior Suite

1 king bed
667-sq-foot (62-sq-meter) room, lanai with ocean views

Layout - Bedroom, living room, and sitting area
Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details
Deluxe Room, Oceanfront

Deluxe Room, Oceanfront

1 king bed or 2 double beds
419-sq-foot (39-sq-meter) room, lanai with ocean views

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Room is accessed via exterior corridors
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Room, Oceanfront

Room, Oceanfront

1 king bed or 2 double beds
340-sq-foot (32-sq-meter) room, lanai with ocean views

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, room service, and microwave (on request)
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details
Room, Ocean View

Room, Ocean View

1 king bed or 2 double beds
340-sq-foot (32-sq-meter) room, lanai with ocean views

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, room service, and microwave (on request)
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Room is accessed via exterior corridors
Hide room details
Room, Resort View

Room, Resort View

1 king bed or 2 double beds
340-sq-foot (32-sq-meter) room, lanai with garden views

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, room service, and microwave (on request)
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Room is accessed via exterior corridors
Hide room details
Deluxe Room, Ocean View

Deluxe Room, Ocean View

1 king bed or 2 double beds
419-sq-foot (39-sq-meter) room, lanai with ocean views

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, room service, and microwave (on request)
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
Room is accessed via exterior corridors
Hide room details
Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

1 king bed or 2 double beds
678-sq-foot (63-sq-meter) room, lanai with ocean views

Layout - Bedroom, living room, and sitting area
Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details
Room, Partial Ocean View

Room, Partial Ocean View

1 king bed
340-sq-foot (32-sq-meter) room, lanai with partial ocean views

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, room service, and microwave (on request)
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Standard Room, Oceanfront (Escape)

1 king bed or 2 double beds
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Deluxe Room, Ocean View (Escape)

1 king bed or 2 double beds
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Deluxe Suite, 1 Bedroom, Ocean View, Oceanfront (Escape)

1 king bed or 2 double beds
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Deluxe Room, Ocean View

1 king bed or 2 double beds
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Standard Room, Resort View (Escape)

1 king bed or 2 double beds
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details

Standard Room, Oceanfront

1 king bed or 2 double beds
Features a private lanai

Entertainment - WiFi and wired Internet access, 32-inch LCD TV
Food & Drink - Refrigerator, coffee/tea maker, and room service
Sleep - Pillowtop bed, Egyptian cotton linens, and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Room is accessed via exterior corridors
Hide room details
Sheraton Maui Resort & Spa
2605 Kaanapali Pkwy, Lahaina, HI US 96761

Rooms
Make yourself at home in one of the 508 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private lanais. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. This resort also features wireless Internet access (surcharge), concierge services, and supervised childcare/activities. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Dining
Enjoy a meal at one of the resort's dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Thirsty? Quench your thirst at one of the 3 bars/lounges or 2 poolside bars.

Business, Other Amenities
Featured amenities include high-speed (wired) Internet access (surcharge), a 24-hour business center, and limo/town car service. Self parking (subject to charges) is available onsite.

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Know Before You Go

  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 35 for adults, USD 12 and USD 35 for children (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room high-speed Internet (wired): USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Fee for high-speed Internet (wired) in public areas: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 20.00 per day
  • Valet parking fee: USD 30.00 per day
  • An in-room microwave is available for an additional fee
  • Rollaway bed fee: USD 30 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the hotel:

  • Resort fee: USD 26.04 per accommodation, per night
The hotel resort fee includes:
  • Shuttle service
  • Internet access
  • Phone calls

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Children's Program
  • Coffee Shop
  • Complimentary Coffee
  • Concierge Desk
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Exterior Corridors
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Laundry Services/Laundry Facility
  • Night Club
  • Outdoor Pool
  • Picnic Area
  • Porter / Bellhop
  • Room Service
  • Shopping
  • Spa Services
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3960 reviews
from
Submitted on 06-09-2016
We stayed here for 7 nights with our 11 m old. Our flight was delayed so by the time we checked in our hotel, it was already passed midnight. We were given our key to the room right away on building 3 and on 3rd floor and it is a very short walk to the front desk. The room is a bit tired and dated but that's ok, because after all we are there to rest and relax and spend most of our time outdoor on various activities. The bell man that helped us that night, I forgot to get his name... We asked h... Read more
from
Submitted on 07-09-2016
Sheraton Maui was clean, good rooms and good views. The resort facilities were great. But you end up paying for umbrellas and beach chairs on top of the resort fee. The black rock beach was always extremely crowded when we went. We always ended up stepping out to other public beaches.
from Mesa, Arizona
Submitted on 07-09-2016
We recently stayed at the Sheraton Maui for 7 nights. The room was in bldg. 4, and it was spacious enough for two mobility carts to charge at night. The king size bed was very comfortable. The bathroom amenities are what you would expect at any higher end Hotel/Resort. The room, including the lanai, was kept very clean by housekeeping. The view from our room was spectacular. We had a very nice view of the ocean, the pool and the immaculate grounds. The grass was manicured to nearly putting green... Read more
from San Jose, California
Submitted on 07-09-2016
The view is great from every spot at this hotel. Fun to watch people jump off of Black Rock. Snorkeling is really good. Huge sea turtles come really close to shore. Food was delicious at the Black Rock Kitchen. The pool had bean bag type floats that you could sit on and float around the lagoon pool. Really relaxing. Every stall person we encountered were so friendly. Rooms have a refrigerator. Loved it here and will definitely stay here again.
from Wollongong, Australia
Submitted on 07-09-2016
I stayed for 4 nights in August in a room with mountain views. the room was spacious and I appreciated being able to sit on the verandah and also having the door open during the day. The resort has a resident's laundry which includes washing machines and driers, which I used as I had been travelling for a while. The massage as the Spa was also very good and welcome after a couple of long flights. The free shuttle bus which ran most of the day and well into the evening was a great way to get arou... Read more
from San Francisco, California
Submitted on 08-09-2016
The good part first: the beach here is wonderful and the best spot for snorkeling on the island. Mornings are less crowded so if you want to enjoy a relaxing snorkel, get out there before the crowds arrive. The Sheraton rents nice two-person cabanas if you want to have some control over how much sun you are getting (and you should watch out because that sun can be brutal). Now the hotel: it's tired and a bit dull. The setting can't be beat, but the hotel for us, after several visits over the pa... Read more
from Long Valley, New Jersey
Submitted on 09-09-2016
The resort is located on and spread around black rock, and is right on the beach. Great place for black activities and snorkeling. Because of the reefs close to black rock, there are quite a few fish around, also turtles. There is fresh water lagoon, with a hot tub. Several restaurants for bar foods and sit-down. The room is adequate, not fantastic - we had an ocean view, and the scenery is fantastic, especially in the morning. The hotel has onsite self service coin operated laundry facili... Read more
from Atlanta, Georgia
Submitted on 10-09-2016
I knew I wanted to relax and snorkel at the place I chose, and this place is bar none the best spot around the area for snorkeling thanks to black rock. I stayed in building 2 (a very long walk from the lobby) in a partial ocean view. This was a great spot, as it looked out over the grounds, then the pool, then black rock and the ocean. Perfect. The room was well sized and laid out nicely, and the bed was comfortable and modern in sheeting. The bathroom was also fine, and I love a shower head th... Read more
from Dayton, Ohio
Submitted on 11-09-2016
Great location. Nice staff. Be prepared for a lot of tacked on charges including resort fee and parking. Place is kind of a rat maze to navigate the first couple days. Don't book with the concierge desk. They take a 50 percent cut from the vendor. Book direct and typically save 10 percent.
from
Submitted on 12-09-2016
Excellent resort. Awesome location, the beach at black rock allows even novice snorkellers or good swimmers to get out into turtle territory. I saw 3 in 6 ocean swims, plus fish. The free shuttle into Lahaina is great and provides access to more food and some shopping options. We didn't get to all of them, which means we have to come back. Whalers Village is walking distance and has a good range of shops, from cheap and cheerful to high end. Kahala shirts was my favourite - classy Hawaiian shir... Read more
from
Submitted on 12-09-2016
Our stay at the Sheraton in Maui was excellent. It was an enjoyable weekend for us (my wife and 1 year old son). The food was quite expensive wherever you went (poolside bars, restaurants and room service). It was generally quite good though (quesadilla was very nice), though we ordered a couple of burger set meals and both burgers were overcooked (especially since we asked for medium-rare and medium). They are extremely generous with the condiments. We were given 17 ketchup packets, a similar ... Read more
from Orlando, Florida, United States
Submitted on 15-09-2016
I absolutely loved this resort! The staff was extremely friendly, and they catered to our every need. We decided last minute that we wanted to do a luau, and even though there were no spots left for their Luau, they were able to help us find another location to enjoy the show. We also enjoyed the buffet breakfast daily, which had a lot of options. I would definitely recommend this resort!
from Hartland, Wisconsin
Submitted on 15-09-2016
Stayed at this property twice now (once in 2013 and once just a week ago). Both times it was great! We are platinum members for SPG so we get a welcome gift of chocolates, free valet parking, free internet, and free breakfast. Staff is very friendly and we've been upgraded to suites both visits. The rooms are very nice and they stock them with free bottles of water - they also have water stations at the pool to refill bottles while laying out. Breakfast has a big variety to pick from. On-s... Read more
from Melbourne, Australia
Submitted on 16-09-2016
We had booked a partial ocean view room, but this proved to be facing the other way to the ocean. After some negotiation, we paid extra for a room with a great view facing along the beach and the use of the lounge. While there was a fair walk to reception/Starbucks coffee/transport, we were very close to the Mai Tai bar for lunch and to the beach for swimming. The beach is a superb stretch of sand with excellent swimming - including with some turtles. The resort is not a new, modern hotel like... Read more
from Campbell, California
Submitted on 16-09-2016
It may be that we were Platinum Guests, but with that it included a Breakfast with Hot items and pastries, cereal, Coffee, Juices, etc. Staff was always friendly. The night we checked in we got boxed Sandwiches, they must have just had an event and had a few left overs. With 11 of us traveling, 8 in my immediate group that was heaven! The hotel rooms were clean, it's almost like Vegas, we really didn't stay in them for long. But on the hot days, walking into air conditioning was amazing! O... Read more
from
Submitted on 16-09-2016
Our flight landed at night and we got to the hotel at 11 only to realise that they "forgot" our room. We had an email confirmation for the upgrade which we showed at the check in and the person tells us "oh the guy who sent you this mail is from some other department" any way after about 30 mins we got a lower category room and they promised to give us our room the next day. My husband is a vegetarian and they only had turkey sandwich for dinner so he had just chips. The next day the room chang... Read more
from
Submitted on 16-09-2016
Had to come here for work this week! This was definitely one of the best places I have stayed recently; would love to go back with the family in the future and get to spend time on the beach relaxing.
from Suzhou, China
Submitted on 18-09-2016
Overall the hotel was alright. The layout of the hotel was too convoluted. We had to take 5 elevators to get to the beach or breakfast restaurant. The hotel has multiple disconnected levels that add to the confusion. To rent a cabana on the beach cost approx $60 USD/day. It would be impossible to spend any amount of time on the beach without shade. So either you hang out at the pool, or you pay for a cabana. If you get up at 5:30 am, you can run down to the pool to set your towels out under... Read more
from
Submitted on 19-09-2016
Unless you get there early the chance of getting a lounger by the pool is little to none! $45 for a cabana! If you want to eat at the restaurant make advance bookings. Queues for breakfast, pool restaurant always seemed packed. Hotel seemed dated, rooms ok.
from
Submitted on 19-09-2016
Spent 6 glorious days at the Sheraton. Daily buffet breakfast was delicious. Dined at the Black Rock restaurant twice and food was very good. Front desk needs some work. The manager said he had reservations but a lot of tables sat empty. Guess he didn't figure on cancellations. Dined at pool bar 2 evenings. Good fish tacos and burgers. Highlight was the live entertainment of a singer playing guitar. He really engaged the audience. The sunset on 9/14 rivalled any I have seen in Santorin... Read more
from Dundas, Canada
Submitted on 21-09-2016
We visited from August 20th to September 2nd. From Joanne at the front desk (night), Captain Kirk at the Starwood Vacation Club, to Jasmine, the Guest Service Manager to the incomparable Front Office Manager Carol Schwartz (Good luck in Banff)- each and every one and more made our stay memorable The Sheraton is a 4-4.5 star property in Maui which is a fantastic destination for couples and families. I would add that families with adolescent children, they (children) might find the Sheraton ser... Read more
from Auckland, Auckland, New Zealand
Submitted on 21-09-2016
Our visit was ok. Nothing went wrong but there was also nothing memorable. Our room wasn't available until 5pm and the servicing of the room did the important stuff but didn't cover the little things such as replenishing the tea. I didn't consider it value for money.
from San Francisco, California
Submitted on 23-09-2016
This hotel is located in a nicer part of the lower Kaanapali Beach, where you can enjoy snorkeling right on this beach. The pool area is large, and decent. Waitresses will take your orders for a beer, wine, soda or French fry's, but their French fry is very bad, and I had regretted ordering them-greasy, soggy, salty,.... The hotel had been managed by Sheraton Hotels that had nice customer service. Recently, the Marriott Hotel chain has acquired Sheraton, so, I expect its service level... Read more
from Palo Alto, California
Submitted on 25-09-2016
ME: I have now made three (3) trips to Maui. One was in October (3rd week) and the other was in March (early). The 3rd in September. All trips we have stayed at Sheraton Maui. Pro's: -well, you're on the island of Maui and a resort is a nice way to enjoy it. -pool, cabana's, beach, snorkel, peace, culture -great for kids Con's: -you pay a daily resort fee...so USE the resort!!! Use the pool, etc. -car parking (even a rental) isn't cheap whilst on the property, although first night is free.... Read more
from Portsmouth, United Kingdom
Submitted on 25-09-2016
We stayed here for our honeymoon and was disappointed, for the money we paid we could have easily stayed somewhere far better at fraction of the price. The reception staff were rude and showed no drive or passion for the job they are in. The bar staff and pool staff were amazing and if it wasn't for these guys I would not have given the 3 star rating. Rooms aren't all that at all, not even any complimentary water in the room is shocking.
from Indianapolis, Indiana
Submitted on 25-09-2016
Hotel grounds are beautiful and have lots to offer. Staff is friendly, helpful & available when you need them. We enjoyed a clean, quiet stay. The evening torch lighting ceremony is cool. Breakfast buffet has lots of options to please most pallets. The beach is clean.
from Daleville, Virginia
Submitted on 27-09-2016
My husband and I had not been to Maui in over 25 years. We picked this location because of the Maui marathon. The price was reasonable. We are Starwood preferred members, so we received breakfast as part of the package we purchased. We could not be more pleased with the hotel, the location & how we were treated! The room was an oceanfront view & boy did it deliver! 2 balconies, a comfortable king size bed & the views are to die for! The breakfast buffet was amazing. Made to order eggs, omelets o... Read more
from Boulder City, Nevada
Submitted on 27-09-2016
We booked a room with a king size bed. Upon arriving we were told our 'partial' ocean view room with a king was not available. We could upgrade to a full ocean view room to get a king. Seems they want to upgrade and charge you more. We chose to keep the originally booked type of room with two double beds. The beds were old, could feel the springs, were hard and uncomfortable. Food was not good, the buffet was adequate at best. The staff attitude was hardly civil, it seemed any assistance ... Read more
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