from Lynnwood, WA
Submitted on 05-06-2016
We stayed at the Sheraton Resort in Poipu for five nights over Memorial Day weekend, on a package deal that Starwood occasionally offers its SPG members. We‚??d taken advantage of a similar deal at their Kaanapali Resort on Maui several years prior, and this package was nearly identical: five nights stay in a garden-view room for up to four people, a voucher for a rental car with Avis, and a $75 resort credit. We read the fine print carefully before accepting it, as we knew there was a timeshare...
We stayed at the Sheraton Resort in Poipu for five nights over Memorial Day weekend, on a package deal that Starwood occasionally offers its SPG members. We‚??d taken advantage of a similar deal at their Kaanapali Resort on Maui several years prior, and this package was nearly identical: five nights stay in a garden-view room for up to four people, a voucher for a rental car with Avis, and a $75 resort credit. We read the fine print carefully before accepting it, as we knew there was a timeshare come-on as part of the offer. When we arrived and checked in with our personal concierge, after exchanging pleasantries and receiving our $75 certificate, we were offered *another* $100 (or a bunch of SPG points) to attend a 45 minute (‚??firm‚??) video presentation on their property in Maui. She also talked a bit about an upcoming new property (the last new one for Starwood on Kauai) on the north shore. No matter. We‚??ve done this drill before, and after two firm No‚??s, she smiled and let us go.
We enjoyed the resort, in as much as we typically like them: we prefer B&B‚??s and an occasional hotel on our travels, and find that most resort amenities are never used, despite paying for them. Case in point with the Sheraton Kauai: while the room charge was only $800 for our family of three, there was also a daily $30 resort fee, which covered parking, wi-fi, activities, and other cultural functions. There was a daily schedule with interesting-looking things to do (arts & crafts, yoga, intro to surfing, etc.), but we were too busy exploring the island to take advantage of any of them. Actually, we did attend one of the activities‚??mostly. On Sunday night they scheduled a movie at the pool, one of our 80‚??s favorites, Goonies. We looked forward to it, and at about 7pm, we called to ask when the movie would start (we had only been told ‚??dusk, or when it gets dark, 7:3ish‚??). We were told that due to the inclement weather (it had rained that afternoon, and was a bit windy), that the movie had been cancelled.
We were a little disappointed, but understood. Our daughter wanted to do some swimming anyway, so around 8pm we walked down to the pool area‚??only to find the movie being shown, about 30 minutes in progress! We hung out and watched the rest of the film‚??we sat on lounge chairs while our daughter splashed about in the pool‚??but we were upset that we had been given incorrect information. My wife talked to the front desk that night, and to the Sheraton‚??s credit, they quickly admitted that we should have been called back, or not told in the first place that it had been cancelled, and were offered some vouchers for the breakfast buffet as an apology. We appreciated that, and took advantage of the buffet the next day (we had been eating cold cereal and yogurt in our room for breakfast, as we eat light in the morning on vacation, and the $30 per adult charge for the buffet was a bit steep). When we arrived the last morning of our stay for the buffet (knowing that we had a long flight ahead of us, with only snacks to tide us over), we found that our name was *still* on the comp list, so we enjoyed a second free breakfast. Thanks, Sheraton!
The buffet itself was good, plenty of hot and cold choices, enough to satisfy any family of picky eaters, and they do change it up a little from day to day‚??Kahlua Pork Eggs Benedict our first day, and Florentine Eggs Benedict the next; pancakes the first day, coconut French toast the next. There is plenty of fruit, oatmeal and miso soup, several bread choices (bagels, muffiins, bread), and all the toppings. Our daughter especially enjoyed the pancake toppings, which included whipped cream, mini chocolate chips, and sprinkles. Service on both our days was very friendly and prompt, with several refills of POG.
OK, so as to the resort itself, we were greeted with shell necklaces upon arrival, check-in was prompt and quick, and we liked the open layout, with the inner courtyard and beach access walkable without having to open any doors. We did check out the garden pool across the street for the resort wings there (which is where we stayed), but only swam in the ocean-side pool, which we did on four of the five days we were there. Beach access is immediately next to the pool area across a path, which is very convenient. We didn‚??t do much swimming in the ocean at the resort, however‚??the wave action was on the rough side, and the beach dropped off quickly off shore. There is, however, an excellent snorkeling spot just up the road on Koloa Landing, where we saw lots of tropical fish and some sea turtles!
Our room was a double/double, and serviced us well. It was showing its age a little bit (dinged and cracked walls in places and paint that needed touch-up), but was otherwise clean and comfortable. The beds were super comfy, and while there were only three deep drawers available, it worked for our family (I tend to unpack, my wife uses the luggage stand, and our daughter piles her clothes on the floor between the bed and the wall). Our deck overlooked a grass area, and we could see the ocean across the street from the resort. We draped our beach towels and swimsuits across the furniture and on a clothes line outside at the end of each day to dry them out, and we were never asked to remove them (which can sometimes happen at the more upscale resorts).
All in all, the Sheraton Kauai is a fine property, but one to which we will most likely not return‚??but for reasons outside of the resort‚??s control: on our next visit to Kauai, we will stay on the north shore to make the sights there more convenient to access, and we will probably look at B&B‚??s, VRBO, or condo options, instead of a resort. That being said, if you prefer the resort experience, the Sheraton Kauai in Poipu is a great property, and is in a good location from which to explore the south and west side of Kauai.