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Sheraton Princess Kaiulani

Honolulu, HI, US (HNL)

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Based on 3147 reviews
Centrally located in Waikiki, the elegant Sheraton Princess Kaiulani offers guests a relaxing and comfortable vacation atmosphere.
Style: Mid-Priced Gem
Room & Rates
City View  - Sheraton Princess Kaiulani - 1

City View

1 King or 2 Doubles.
Located in the Kaiulani Wing, 230 sq ft with a 69 sq ft balcony. This room also features Air Conditioning, AM/FM Clock, Cable TV, Clock-Radio, Coffee Maker, Hairdryer, In Room Safe, Mini Bar, Modem Lines, Private Bath, Refrigerator, T.V, and Telephone.
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Pool View - Sheraton Princess Kaiulani - 2

Pool View

1 King or 2 Doubles.
This room also features Air Conditioning, AM/FM Clock, Cable TV, Clock-Radio, Coffee Maker, Hairdryer, In Room Safe, Mini Bar, Modem Lines, Private Bath, Refrigerator, T.V, and Telephone.
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Deluxe Ocean View - Sheraton Princess Kaiulani - 3

Deluxe Ocean View

1 King or 2 Doubles.
This room also features Air Conditioning, AM/FM Clock, Cable TV, Clock-Radio, Coffee Maker, Hairdryer, In Room Safe, Mini Bar, Modem Lines, Private Bath, Refrigerator, T.V, and Telephone.
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Princess City Side - Sheraton Princess Kaiulani - 4

Princess City Side

Previously used as airline crew accommodations, these intimately sized City Side guestrooms provide limited city views with one queen bed, allowing for single or double occupancy only.
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Standard - Sheraton Princess Kaiulani - 5


1 King or 2 Doubles.
This room also features Air Conditioning, AM/FM Clock, Cable TV, Clock-Radio, Coffee Maker, Hairdryer, In Room Safe, Mini Bar, Modem Lines, Private Bath, Refrigerator, T.V, and Telephone.
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Tower High Ocean View - Sheraton Princess Kaiulani - 6

Tower High Ocean View

1 King or 2 Doubles.
This room also features Air Conditioning, AM/FM Clock, Cable TV, Clock-Radio, Coffee Maker, Hairdryer, In Room Safe, Mini Bar, Modem Lines, Private Bath, Refrigerator, T.V, and Telephone.
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Tower Partial Ocean View - Sheraton Princess Kaiulani - 7

Tower Partial Ocean View

1 King or 2 Doubles.
This room also features Air Conditioning, AM/FM Clock, Cable TV, Clock-Radio, Coffee Maker, Hairdryer, In Room Safe, Mini Bar, Modem Lines, Private Bath, Refrigerator, T.V, and Telephone.
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Tower City View - Sheraton Princess Kaiulani - 8

Tower City View

1 King or 2 Doubles.
Located in the Ainahau Tower, 282 sq ft with a 66 sq ft balcony. This room also features Air Conditioning, AM/FM Clock, Cable TV, Clock-Radio, Coffee Maker, Hairdryer, In Room Safe, Mini Bar, Modem Lines, Private Bath, Refrigerator, T.V, and Telephone.
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Tower Suite - Sheraton Princess Kaiulani - 9

Tower Suite

Tropically inspired decor and deluxe amenities welcome you to this gorgeous suite. Make yourself at home and enjoy a Sheraton Sweet Sleeper™ king bed, plush armchairs, an LCD TV, high-speed Internet, a private balcony, a desk, and a regal bathroom with upscale fixtures and spa products.
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Sheraton Princess Kaiulani
120 Kaiulani Ave, Honolulu, HI US 96815


Located directly across the street from Waikiki Beach, with incredible dining and shopping surrounding the hotel! Look for great specials at this property! Centrally located in Waikiki, This property offers Guests a relaxing and comfortable vacation atmosphere.

Why Stay Here

The Sheraton Princess Kaiulani is located in the heart of Waikiki, with breathtaking views of the Pacific, Diamond Head and the Honolulu city lights.

Sheraton Sweet Sleeper beds with premium linens
Outdoor Heated Pool
Concierge Desk
Tours and Activity Desk
Room Service
Steps From Waikiki Beach
In Room Coffee and Tea
In Room Mini Fridge
Shine Bath and Body Products
Hawaii Comedy Theatre

Resort Details

The Sheraton Princess Kaiulani offers vacation value just steps from world-famous Waikiki Beach. In addition to the sun-drenched outdoor activities centered around Waikiki Beach, the hotel is surrounded by a myriad of entertainment options, numerous attractions, live cultural events, and world-class shopping. And when you need a break from the action, the quiet poolside bar is a welcome retreat.

Accommodation Details

1,150 guestrooms, including 10 suites, reveal Hawaii at its most charming, capturing views of the jewel-bright Pacific and Diamond Head, the Ko`olau Mountains, and Honolulu`s fabled city lights.

Restaurants, Lounges & Bars

Pikake Terrace-Open Air Buffet
Splash Bar & Bento- Poolside dinning option
Room Service

For the Family

A Wide range of activities are held on the property.  Please check property website for sates and times...

    • Uncle Nate Lei Making & Receive a Hawaiian Name

    • The Life Tour of Princess Kaiulani Tour

    • Kukui Nut Bracelet Making

    • Hula Lessons

    • Fish Feeding

    • Hawaiian Quilting

    • Ukulele Lessons

    • Pineapple Cutting Demonstration

Meetings & Conventions

There are  four unique venues totaling 11,500 square feet of meeting space.

Pools & Spas

The property has one outdoor pool in the middle of the complex.

Entertainment & Activities

To further enhance your experience, every night the hotel features island melodies performed by Hawaii`s finest entertainers poolside. And in the Ainahau Showroom, Creation - A Polynesian Journey is a cultural event you will not forget, featuring a dramatic story told through mesmerizing song and dance.


The Sheraton Princess Kaiulani offers vacation value just steps from world-famous Waikiki Beach. In addition to the sun-drenched outdoor activities centered around Waikiki Beach, the hotel is surrounded by a myriad of entertainment options, numerous attractions, live cultural events, and world-class shopping. And when you need a break from the action, the quiet poolside bar is a welcome retreat.


Resort Fee:  $26.18 charged Daily by hotel.  The inclusions are....

    • High-speed internet access in guest room
    • Self-parking for one (1) vehicle (no valet)
    • Unlimited local and 1-800 telephone calls
    • Up to 60 minutes of long distance telephone calls per day (cumulative of both domestic and international calls)
    • Two (2) bottles of water in room per day (12 oz. bottles) 
    • Children 5 & under eat for free from Childrens Menu in designated dining outlets for breakfast, lunch, and/or dinner with paying adult (one paying adult per one child). Not combinable with other offers or discounts
    • Big Kahuna Beach Services (use of sand chair and fresh towels; whole fruit and water service provided three times daily at 11:30am, 1:00pm, and 2:30pm when seated in designated area on Waikiki Beach in front of the Duke Kahanamoku Statue, see Pool Attendant)    
    • Collections of Waikiki savings booklet
    • One free portrait session and keepsake by a professional photographer

  • 24-Hour Front Desk
  • 25 inch T.V or larger
  • ATM Machine
  • Air-Conditioning
  • Airline Desk
  • Audio/Visual Equipment (+)
  • Banquet Facility
  • Barber Shop (+)
  • Beauty Shop/Salon (+)
  • Business Center
  • Cable
  • Car Rental Desk (+)
  • Children's Program
  • Coffee Maker
  • Coin Operated Laundry (+)
  • Complimentary Coffee
  • Concierge Desk
  • Conference Rooms
  • Currency Exchange
  • Desk/Work Area
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Fishing (nearby) (+)
  • Fitness Facility
  • Full Breakfast (+)
  • Gift Shop on Property
  • Golf (+)
  • Hair Dryer
  • In room Safe (+)
  • Ironing Board
  • Kids Stay Free (Based on Age)
  • Laundry Services/Laundry Facility (+)
  • Lounge/Bar
  • Medical Services (+)
  • Mini-Fridge
  • Multilingual Staff
  • News Stand
  • Ocean View
  • Outdoor Pool
  • Parking (Fee)
  • Pay Per View (+)
  • Pool Area Bar
  • Porter / Bellhop
  • Private Bath
  • Radio
  • Restaurant
  • Room Service (+)
  • Safe Deposit at Front Desk
  • Security Guard
  • Swimming Pool
  • Tours Included (+)
  • Valet Parking (+)
  • Wake-Up Service
  • Water Sports (+)
  • Wedding Services (+)
  • Wheelchair Access
  • Wheelchair Access Elevator
  • Wireless Internet (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3147 reviews
from Auckland Region, New Zealand
Submitted on 15-05-2016
Buffet dinner in a restaurant with pleasant surrounds and nice atmosphere, in door and outdoor eating Excellent selection of hot and cold food, large range of cakes and fresh fruit deserts Signature dish is the Angus roast beef and crabs in shells, Japanese sushi Mixture of Asian and western foods Very attentive staff with excellent service. Adjacent to a musical show. and
from Brisbane, Australia
Submitted on 16-05-2016
We stayed in a partial ocean veiw room on the 29th floor. The room was very clean and neat. Housekeeping done a wonderful job. Food was excellent in the Splash bar. Front desk staff were pleasant. Very central to everything. They had the farmers market across the road with freshly cooked hot food, fresh fruit sliced ready to go and a must try is the Malasada. All in all a wonderful place to stay. Looking forward to 2018 when we return.
from Fernie, Canada
Submitted on 18-05-2016
This Resort was wonderful! When I first arrived the atmosphere is fantastic, it definitely is a "fancy" place to stay and I was traveling with a hiking backpack only, I did get a few looks but everyone was more than friendly. The first room I checked in to was horrendous. It was in the main building on the 7th floor. They need to do much better cleaning, there was dust and crumbs everywhere, the beds were clean but the overall look of the room was really bad. The sink and rust in it, I would not... Read more
from Sydney, Australia
Submitted on 20-05-2016
Check in was smooth, the room was spacious, clean and well appointed. We were on the third floor with a partial ocean view. The hotel is only 50 yards from the main Waikiki strip. Our only complaint was the bar service near the pool. It was slow and mildly dysfunctional. It took three reminders to get change of a $50 bill after buying just a beer!! They have a pretty good band that plays in the evening and we spent a pleasant couple of hours on our room verandah, listening to the band while we ... Read more
from Memphis, Tennessee
Submitted on 25-05-2016
One night stay since our hotel for three weeks did not have room for one night. Overall room was quiet and clean. Outdated with old green carpet and fixtures/etc but was clean and had partial ocean view. SPG Gold so got breakfast vouchers which was great. Breakfast was good, quick and hit the spot before heading to work. Pool area is a little small and closes early if you have kids that want to swim at night.
Submitted on 31-05-2016
We are from Australia and stayed at this resort (3 rooms in total) for 7 nights. The rooms itself are fine! I Didn't have any problems with the room. We had a balcony overlooking the pool. The bed is super comfy and the bathrooms fine. The child's crib though is from the 80's and my son kept getting his foot stuck between the bars while he was sleeping which would wake him up screaming. The tour operator was great! He booked in all our tours nice and easy! The thing that I hated the most was th... Read more
from Launceston, Australia
Submitted on 31-05-2016
We experienced a little trouble with a smoke alarm during the early hours of the morning. Construction work in the area starts real early. Swimming pool closes at 7pm which is too early. Just a very short stroll from Waikiki beach. All staff were very helpful and friendly and Terry at concierge was just awesome. She helped me with so much information / insight I was confidently able to follow her advice and enjoy my holiday. Tour desk operators were not very helpful however.
from Las Vegas, Nevada
Submitted on 31-05-2016
My most recent stay was 5/30/2016. Been here so many times I've lost count. This is my #2 go to hotel in Hawaii. I've never had any problems here. This review is an overall impression of the past 10 years and is not about a specific stay. Hotel: I would classify this hotel as upscale business travel or high turnover vacationer so expect crowds, wait lines and not much quiet. To be fair, this hotel is over 60 years old so some of the rooms and amenities are starting to show their age. However, ... Read more
from British Columbia, Canada
Submitted on 04-06-2016
We have stayed here twice in the past few years and highly recommend this place because of the location. It is not beachfront, but its only a one minute walk to the beach, where they will provide you with towels, chairs and water if you like. It is simple, clean. Staff are helpful, professional and consistent. It was a great location to shop around, walk throughout Honolulu. We went first as a couple with friends, and the second visit, we went with our children and another family. We were ... Read more
from essex
Submitted on 06-06-2016
Our shuttle driver told us that the Pk as it's known locally is one of the oldest hotels in Waikiki. All you need to hear after travelling from the UK. However on arrival we was pleasantly surprised at how good the public areas are kept. Staff greeted us very warmly. On getting to our room though it's age shows through. Nothing major, just looking tired. Maybe highlighted more as the past 4 hotels we have stayed at have just had refurbs. To be fair though it's still a great place. If you need... Read more
from Narre Warren, Australia
Submitted on 14-06-2016
An enjoyable 2 night stay which started with a friendly, efficient checkin. The room was comfortable, clean and the wifi worked well. The pool area is great as is the busy lobby area. Couldn't get a better location to access shops, restaurants, trolleys/buses and the beach. Well priced and highly recommended.
from New Brunswick
Submitted on 18-06-2016
Great location, nice rooms, good view and right close to great restaurants and the beach made this a great place to stay. I was here for 6 weeks total and have no complaints. I did find the restaurant in the hotel to be quite expensive so I would head to Duke's or The Cheesecake Factory which was close by. Staff was friendly and always did well cleaning the rooms and common areas.
from Brisbane, Australia
Submitted on 18-06-2016
thank you PK from the up grade to the partial ocean view and the fruit and champagne basket for 50th wedding anniversary, from the early check in , to the time to leave we enjoyed our time there. we were recommended by friends who have stayed twice before we can see why thanks Kaiulani .
Submitted on 19-06-2016
We stayed here for 5 nights as part of our honeymoon trip. We arrived at midnight following a late flight and was very impressed when the lady on check in said she would upgrade our room as we were a honeymoon couple! Great we thought! Until we stepped out the lift on the 18th floor, we were quite surprised by the huge change in decor compared to the modern looking lobby areas. Then we were even more surprised by how outdated our room was, it was clean but everything from the decor to the furnit... Read more
Submitted on 20-06-2016
Love coming to this location as a local. Always get upgraded, big fluffy beds, and pool with a bar. Entertainment at the pool during the evening that you can sit outside your balcony and listen to. Walking distance to everything in Waikiki if that's your thing. Late check-out if avail. The dinner buffet is rather limited, but not bad.
from Croydon, Victoria, Australia
Submitted on 23-06-2016
Travelled with friends earlier this month and didn't want to spend a fortune on accomodation but wanted to be everything. This hotel is centrally located being right across from the beach. Close to Dukes, buses right out the front of hotel, ABC store next door. Staff very friendly and helpful and very happy to give advise and suggestions on ways to get around!
from Woodland, California
Submitted on 23-06-2016
This is a good hotel if you are looking for location. This hotel is very convenient to the beach, the shops and downtown Waikiki. It has a great lobby and bar but the pool closes at night (hard on kids) and no hot tub. Rooms are clean but need upgrading. Lots of construction taking place next door at the international plaza location. They do offer beach chairs and towels but it is a little trek to get to the Sheraton area and not easy to find.
from San Antonio, Texas
Submitted on 26-06-2016
I've traveled a lot and this hotel is bad. Not anything a brand name hotel should be. If the rate is great and you are not planning on an intimate night with another then it will work. Don't be fooled by the Sheraton name. It's a motel 6 across the street from the water. I don't want much from a hotel. But. I want something as nice or nicer than my own home and this is not it
from San Diego, California
Submitted on 26-06-2016
Quick stay for work, rooms are functional but run down as is the rest of the property. However there is plenty in the surrounding area so its a good budget friendly hotel in Waikiki. Look at surrounding SPG properties for better amenities and rooms if that is a priority.
from Sheboygan Falls
Submitted on 27-06-2016
Our stay here was great!!! It's 1 block from Waikiki Beach. And as for shopping, well there's just about anything you could want up and down the main street. We happened upon a place called Dukes Lane which is a huge flea market. We had so much fun going there. As for the hotel itself, the lobby is beautiful as is the swimming area. Only complaint is that the pool closes at 7:00 pm. The breakfast buffet (which was part of our package) was wonderful, lots to choose from.. Yes, the hotel is on th... Read more
from Hayward
Submitted on 06-07-2016
Stayed here for one day in our trip to Honolulu. The hotel offers a mini refrigerator and a safe. It's about one block and a half to the beach. The view from the room was ok. It has a wonderful pool but no hot tub. Hotel does not provide beach towels. It's affordable and in close proximity to some shops.
from Brisbane, Australia
Submitted on 09-07-2016
We were really happy with our stay at the was noted as a 3 star in the ratings but we thoroughly enjoyed it. The location was perfect...yep bathrooms were a bit dated and rooms were quite small but how much time do you spend in your room anyway? I loved going to sleep to the hum of Waikiki and music and happiness coming from the restaurant downstairs. The Splash bar was perfect for a cool afternoon beverage whilst the kids still swam and we frequently ate their - hot wings and a c... Read more
from Trenton, Canada
Submitted on 15-07-2016
While it appears to be an older hotel on the strip, it has a great access to the beach, shopping and restaurants. The staff was very friendly and readily available to assist if required. Once you step out the front door you find yourself surrounded by the atmosphere that is Waikiki. The only downside was the construction going on next door which will be done eventually.
from Maryland
Submitted on 16-07-2016
This hotel is in serious need of a renovation. I've been to this hotel twice and the staff is very nice. The lobby is beautiful and the greatness stops there. The rooms are old and musty. They offer the government rate which is good and they are centrally located near the beach. If you are a platinum member they offer you food and drink vouchers to make up for not having a lounge. But they didn't allow me to bring a guest which I found a bit odd.
from New South Wales, Australia
Submitted on 18-07-2016
Nice and clean and one street back from beach with nice views if your high enough. There was a lot of construction going on next door so that was disappointing but the rooms were clean and staff very helpful.
from san francisco
Submitted on 20-07-2016
The Princess Kaiulani is very well located on Kalakaua Avenue, and pretty much in the center of Waikiki. The hotel has been here since the 1960's, and while it has been refurbished a number of times, it hasn't been recently and that makes for dated rooms with bathrooms that are clearly from the 60s. Ok, it's Waikiki and you're not supposed to spending all of your time in the room - but they're not very fresh. Definitely clean, but not much to write home about. You'd be much better off using t... Read more
from Southern Finland, Finland
Submitted on 21-07-2016
Clean rooms, though the smallest on the islands I have tried! Staff went out of their way to help! Location was decent, restaurant was good but way over priced! Pool area is nice, and spacious. Bar was small but service was fast. I would definately return.
from Mermaid Waters, Australia
Submitted on 22-07-2016
You cannot fault a Sheraton and once again we were not let down. A true Hawaiian welcome, beautiful staff, entertainment, food amazing. Pool, just right, restaurant perfect. Accommodation needs a little update but very comfortable. The rooms are comfortable. Thank you Sheraton.
from Wakefield, United Kingdom
Submitted on 23-07-2016
We had a great view of the beach from our room. Ideally situated for the shops and beach though because of this you do get some road noise from about 6 30. Very comfortable and modern and well presented. The service is excellent in the hotel and staff very friendly. The pool area is lovely and especially nice staff who were very kind when hubby got a knock surfing and provided an ice pack! The breakfast again was really good with lots of choice. Would go again to this hotel
from Manchester, United Kingdom
Submitted on 23-07-2016
I was a first-time visitor to this hotel and to Honolulu, and I could not fault the customer service one bit. Everybody from the doorman to the repairman (who came to fix a leaky air conditioning unit in my room) was friendly and helpful. I arrived exceptionally late at night after a long flight from New Zealand, and was pleasantly surprised to be told that my room had been upgraded for free - I had paid for a room in the tower with a partial ocean view, but instead stayed in a deluxe ocean vie... Read more
from Christchurch, New Zealand
Submitted on 24-07-2016
Nice and close to the beach and the main street with all the shops. Rooms are a good size with balconies. We enjoyed the pool each day after a visit to the beach over the road for a swim. I have stayed here three times and would definitely stay again.
from Kingston, Canada
Submitted on 24-07-2016
Fabulous staff, great tour desk, well maintained rooms and hotel grounds. The pool is lovely, clean and warm, and the poolside atmosphere is inviting and relaxing. The staff really go out of their way to make your stay as enjoyable as possible and create a worry free holiday!
from Washington DC, District of Columbia
Submitted on 27-07-2016
This property was nothing but disappointment. As a platinum SPG member who travels 50% of the year for work i was expecting a well kept property for the price and location. Please keep in mind this was the last day of a 10 day trip to Honolulu and Maui where we stayed at the Royal Hawaiian and Westin (Maui). Unfortunately the Royal Hawaiian was sold out so I booked this hotel as a last resource. The good........very little. My husband enjoyed the buffet which included all you can eat crab legs... Read more
from Gerringong, Australia
Submitted on 28-07-2016
My twin sister and I just stayed at the Sheraton Princess Kaiulani and we were very impressed. We were upgraded to an ocean view room for 5 nights. We had the best time. The hotel is centrally located close to local amenities. There is an ABC shop directly below for all your supplies while on holidays. Close to the shops and restaurants and of course Waikiki Beach. Our room was quiet, comfortable and clean and serviced daily. All staff were so helpful and friendly, nothing was ever a problem. Sp... Read more
from British Columbia, Canada
Submitted on 31-07-2016
While the location is great, lounge service is very slow and the free hotel WiFi can't stream YouTube, even at 144p, without interruptions. There is an upgraded WiFi service that costs $14/day, but I wasn't about to pay for it. The air conditioning in our room was set to 68F but the room never got below 75, which is slightly warm for my sleeping habits. The location is great, with a 3 minute walk to Waikiki beach and perfect for shopping at Prada, Louis Vuitton or the Rolex store and with sever... Read more
from San Diego, California
Submitted on 01-08-2016
Overall good. very friendly house keeping staff with helpful hints. Beach very close in the heart of the fun zone. kids got bug bites but probably not from the room. Clean rooms but charge for microwave.
from Los Angeles, California
Submitted on 02-08-2016
I had a nice stay at this hotel, but choose your room carefully! The tower has amazing views of the pacific and surrounding Waikiki Beach area, but the room was very dated in the tower! I am an SPG elite member, so if this was the room I was given...then all the rooms must be like this. The bed was not the greatest, although I slept ok...and waking up to that view made it a lovely morning, until turning around and looking at a 1980s styled room. :-( An SPG elite benefit is the 4pm check-ou... Read more
from Comox Valley, Canada
Submitted on 08-08-2016
This hotel gave the appearance of being well kept. It was dirty and in a state of utter disrepair. The staff were rude and at times confrontational. The food was over priced and the bar menu was extremely limited.
Submitted on 09-08-2016
The hotel is beautiful and the location is perfect. The staff was beyond helpful and friendly. Located across the street from Waikiki, the hotel is in the perfect location. There was a beautiful band playing of a night time and it was beautiful to sit on the balcony and listen. The room was great. Bed was very comfortable. However, the bathrooms were average. Overall, fantastic hotel which I wouldn't second guess staying at in the future.
from Tauranga, New Zealand
Submitted on 09-08-2016
Great hotel, great location, very close to beach and shops. Staff friendly and helpful. Pool great. Lots of free entertainment in evenings. The rooms are very well presented but are showing their age. The room was always clean and tidy with clean towels every day. Was very noisy due to shopping center being built next door but this show be finished soon so problem solved.
Submitted on 14-08-2016
I like the accessibility to the beach and stores all within walking distance...staff was very professional and respectful...stay was nice being on the 25th floor a great view at night I recommend anyone to stay here on your trip to Honolulu...breakfast buffet is first class...they also offer their own luau which is very nice
from Brisbane
Submitted on 15-08-2016
We were on a package trip, 2 adults and a 4yo. Initially I was disappointed with the hotel; the pool area was small and dated. I soon realised that many of the hotels had small pool areas and we weren't really missing out. The staff were friendly, the hotel was just across the road from the beach, the ubiquitous resort fee included car parking (unlike almost any other hotel), there were some great daily activities, including lei making and beading, nightly entertainment, and hotel restaurant wa... Read more
from Sydney, Australia
Submitted on 03-09-2016
We have just returned from our stay at the Sheraton Princess Kaiulani. We honeymooned there 37 years ago and this was the first opportunity we had to return. We booked our holiday through luxury escapes some 8 months ago and was very surprised that everything that was offered was actually there. Fresh fruit either at the poolside or behind the Dukes statue, free bottles of water every day and because we were staying more than 7 days we also had a lovely basket delivered to our room. We have ... Read more
Submitted on 03-09-2016
This was our second stay at princess kaiulani we love staying here. If is a great location short walk to the beach and central to the shops. Lovely pool area rooms nice and tidy. We had the pool view room which was great can see and hear the entertainment from our balcony each night. Leilani was super friendly and remembered us from last year. Well recommend staying here
from Mascot, Australia
Submitted on 03-09-2016
This was a high rise on the main st straight across the road from the beach We had two rooms one for the kids I enjoyed staying here but I'm not a high rise type of guy The pool is average The restaurant is ok with a all you can eat night Located next to the pool There is a coffee stand and convenience store straight out the front Great location Good price Stay here for a easy fair prices holiday
from Hoboken, New Jersey
Submitted on 05-09-2016
I stayed at this property and the Sheraton Waikiki and found the rooms at both to be comparable. This property is located across the street from the beach with a very small pool but you do have access to a private beach area with waiter service. I found the people who work here to be extremely friendly and helpful, check in was seamless even though I arrived early and the concierge was wonderful in helping me book a rental car at an amazing price ($38). It seemed most of the guests were Japane... Read more
Submitted on 05-09-2016
The room was okay, sheets were not washed when expected, frustrating when you have sand everywhere. Upon checking out i asked if i could use wifi to work while i waited for my flight and they pushed for me to pay for another night and stay in my room for a few hours rather than give me a wifi password in the lobby. One clerk was very pleasant, but one talked to me like an jerk i had to deal with him most often. Also, pigeons were eating my breakfast at the 25 dollar breakfast buffet and the staf... Read more
from Islamabad, Pakistan
Submitted on 07-09-2016
After checking in to the Hotel, the first impression is of a very economical hotel. The feeling remains consistent after staying. The staff is not helpful and if one ask for even a tea bag, the answer is no. The cleaning is average and food cost is exorbitant. Quite dissapointing stay.
from Napa, CA
Submitted on 08-09-2016
A very old hotel (surprised Sheraton has its name on it) with run down rooms and facilities. The rooms were sparse with old towels, sheets and fittings. Bathroom was tiny with old handheld shower and weak water flow. Windows and doors were not double-paned so there was lots of street noise. Room key was old fashioned that kept getting wiped out if you let it sit next to your cell phone! Housekeeping service did not even vacuum the room once for the week we were there. Overall, avoid this hotel i... Read more
from Auckland, New Zealand
Submitted on 12-09-2016
Handy to everything , room cleaned ,clean sheets when requested , fresh towels and bottles of water daily. The staff we dealt with were polite and willing to help. Some parts maybe a little tired in the décor, and the rooms basic , would have loved a jug instead of the coffee machine ! Double glazing would have been a bonus as we are used to it , but when you are tired after a busy day sleep takes over, overall theses things where not enough to spoil our trip. Tommy who booked trips for us ver... Read more
from Kailua-Kona, Hawaii
Submitted on 14-09-2016
I am giving the Sheraton Princess Ka'iulani a 5/5 stars because the customer service I experienced was AMAZING!!! Erin at the front desk was VERY accommodating and she took the time to find us the best room she possibly could. Plus, she granted our request for 2 PM late checkout, which was awesome because my flight was later on in the day. She also called us right after we got to the room to see how we were doing, which I appreciated very much because it shows that she REMEMBERED us and that she... Read more
from San Francisco, California
Submitted on 16-09-2016
This is my third trip to Honolulu and my first time staying at this hotel. Our room balcony faced the pool. In the evenings, we had wonderful Hawaiian music to listen to when the band played. The hotel also offered lots of fun activities like lei making but I spent most of my time at the beach and shopping at the night market. The Hotel is a block away from the beach and is closer to the fancy shopping area. Hotel offered complimentary beach towels and beach chairs. We were also celebrating o... Read more
Submitted on 16-09-2016
The hotel location is very nice, close to DFS and shopping mall. But the room condition was not pretty good, hopefully can improve the room condition soon. Btw, thanks to staff Uyen, her grateful customer service during my stay.
from Fenton
Submitted on 17-09-2016
What a nice place to be. In the center of everything. Waikiki beach is across the street. Once the crowds thin it's a great location. Hotel has great food quiet and lots room. This is where I'm going to stay when I come back.
Submitted on 18-09-2016
Arrived 9/1 thru 9/8 Checked in and had the best experience in a hotel. Celeste at the front desk checked us. There couldn't be a nicer person. We felt so welcomed. During the weekend we had a problem with a loud next door. Ms. Yin was on weekend shift at front desk. We told her of our problem, she was so apologetic and took care of the problem right away. The two ladies Celeste and Yin are a credit to Sheraton. Sheraton is very fortunate to have these two ladies representing the hotel............ Read more
from United States
Submitted on 19-09-2016
This Sheraton must be THE stop for EVERYONE one block from Waikiki and everything that it offers. It was really too busy for us. Masses of people coming in and out all day and night. Nice rooms, our pool view room had a quarter (the coin) sized view of the ocean! Comfy beds and nice room accoutrements. The highlights were the Big Kahuna guys at the pool and the bell boys/porters/very capable 'assisters'. They were all so nice and friendly. Fresh fruit and popsicles offered every afternoon poolsi... Read more
from Texas
Submitted on 21-09-2016
We were in a bind to find a hotel for one night and we sooo lucked out that the Sheraton Princess Kaiulani had a room open. The reservation associate was very pleasant and accommodating. When we arrived we were greeted with happy, friendly, and helpful staff. Uyen, the hotel associate that check us in was so helpful, accommodating and friendly. She went over and above the call of duty to make us feel welcome and make sure we had everything we needed. She gave us all the information on what t... Read more
from Geelong, Australia
Submitted on 24-09-2016
We are staying here in October with friends for our 40th anniversary and our friends birthday and the service we have had already answering our requests is amazing! The replies have been so quick and staff, especially Terry have been really helpful. Looking forward to our stay if this is any indication of what we can expect.
Submitted on 24-09-2016
I really enjoyed my stay at this hotel, but who really made my stay special was Shawna Deguchi! She treated me like family making sure the room I was given made be happy. The view was excellent and the room always clean! She is an asset to your company, because she has a genuine concern about the happiness of the customers. I highly recommend this hotel and the entire staff! Thank you
from Vancouver, Canada
Submitted on 25-09-2016
My wife was recovering from open heart surgery and we were hoping for a stress free holiday in Hawaii. We weren't happy with our initial hotel and had stayed at the SPK a few times before so we decided to see if we could switch hotels. Luckily we met Celeste Pagan at the SPG check-in desk and she went way above and beyond to find us a lovely room with a great ocean view at a reasonable price. Her friendly smile and comforting manner made us feel part of the SPK family and gave us a totally relax... Read more
from Honolulu, Hawaii
Submitted on 26-09-2016
Step back into old Hawaii and stay at the Sheraton Princess Kaiulani. A charming older hotel with an ambiance that newer hotels just can??t replicate. It??s open air lobby design takes advantage of the breezy trade winds. The lobby and pool were never overcrowded and the beach is just across the street. We booked directly with Starwood Hotels so got a great deal on a room. From the moment we checked in we were treated with a level far exceeding our expectations. Christina was not only ex... Read more
from Sydney, Australia
Submitted on 27-09-2016
With a very quick trip in Hawaii before boarding a cruise ship back to Australia we stayed at PK and was not disappointed. When arriving at 7:30am (1 room with booked the night prior to garentee its availability) our rooms were ready and both rooms had been upgraded to beach views. We had wonderful service from Kathy at reception and also from the concierge (I wish I would have got her name). We used the hotel restaurant for breakfast and was satisfied. The omelette station was a great addition... Read more
from Australia
Submitted on 29-09-2016
This hotel is a block from the beach, a two minute walk to Waikiki beach, and is in easy walk to everything, shopping, the zoo and the army museum as well as eating places. There is a restaurant, bar, heaps of areas to sit and chill, read or chat to friends in the massive lobby area. The pool is a good size but the deep area is bigger than the shallow area, however the areas were separated with a floating rope. I would be watching small children if I were swimming there as they could easily get... Read more
Submitted on 29-09-2016
For the price princess kaiulani is perfect. Across the street from the moana surfrider which is right on the beach so you get the great location for a great price. Pool is on main level which is always preferable compared to a rooftop pool. Hotel was fully booked but whenever we arrived at the pool there was always chairs for us and never had to save a spot in the morning. Staff were extremely friendly and always helpful. Had a bit of a misunderstanding about about our safe because the battery w... Read more
from Melbourne, Australia
Submitted on 01-10-2016
Pro's: 1/ Good free wiki, 2/ friendly staff whether front desk, maid service, or by the pool, 3/ right in the middle of Wakikki, with great transport access directly outside. Con's: 1/ the walls must be really 'thin', cause a couple of night we heard entire conversations of the 2 guys in the next room, so bad I was ready to complain & ask for a different room, 2/ the bath towels are very small. I'm not a big guy, but barely wrapped around me, 3/ resort fee, what a load of crap, this sort of thi... Read more
Submitted on 01-10-2016
I loved the location. Staff very friendly and will go out of their way to satisfy your needs. Although they renovated the lobby of the hotel, for some reason I didn't find it to my liking. Perhaps because I am an older person and the seats very low and difficult to get in and out of. There is no place there to eat unless a buffet and who want's that seven days a week. Thank goodness for kings court which did the trick.
from Newcastle, Australia
Submitted on 02-10-2016
We came to the Sheraton P.K. (as it is known by all the local taxi cab drivers) on a family trip awaiting a cruise back to Australia. I was very impressed by the professionalism and courtesy shown by the staff members who assisted us in making the most of our 36 hours in Hawaii, particularly the concierge. The location is awesome for checking out the local sights - It is a manageable walk to the beach, and around US$5-$10 will get you to and from a lot of the shopping/restaurants/nightclubbery,... Read more
Submitted on 02-10-2016
despite a late arrival thanks to Delta delays again we received the usual friendly welcome. Our booked room was immediately available and despite it's hotel star rating it is certainly great value for money, offers all the facilities, well located in Waikiki and the staff throughout the hotel are great. The restaurant is adequate, the pool comfortable and access available to the beach. We've stayed in all the ocean fronted hotels but will continue to return here every year unless the standards d... Read more
from Lynnwood, Washington
Submitted on 03-10-2016
Our rooms have just been updated, with great views of the ocean, located across the street from Waikiki beach. The pool area was the center of the hotel - relaxing by the pool during the day, evening entertainment every night (always someone with a guitar singing, some hula dancing too), and the bar just flowed into the pool & lobby area. The staff was always helpful, we always felt safe, the décor definitely relaxing - a charming place to stay.
from British Columbia
Submitted on 06-10-2016
Stayed her for two nights post cruise. The only negatives was the outside noise due in large part To the single pane glass in the doors. Also Wifi was of no real value as it kept dropping off and was never resolved despite being reported.
from Cannock, United Kingdom
Submitted on 08-10-2016
Some of the reviews of this hotel slightly worried me but on the whole I was pleasantly surprised. The public areas are bright, clean and modern and we had upgraded to a high ocean view and were certainly not disappointed the outlook was fantastic. The room was large, and immaculately clean (great housekeeping!!) although some of the furnishings did need updating and the drawers tended to stick shut which could be annoying!! Good hospitality tray but only fruit teas so if you're a tea drinker ... Read more
from Salem, Oregon
Submitted on 12-10-2016
Have been here since October 8 and each afternoon have spent time in the splash Bar. The music is fantastic but what really makes this little pool side bar special is the waitress, Lei. She is friendly, helpful and really helps you have a good time. If you have a chance to visit be sure to ask for Lei.
Submitted on 12-10-2016
I cannot say enough good things about this hotel. I was impressed at the atmosphere, room, and other amenities. I also would like to express my appreciation for Lei (service staff poolside) who went above and beyond to make our experience extraordinary. She is amazing!
from Auckland
Submitted on 16-10-2016
The hotel is older and looking a bit tired. Room was clean and beds comfortable, bedding seemed new and good quality. I liked that the balcony looked over the pool (we were on the 4th floor in the lower block). There was plenty of space around the pool so you could really relax without feeling cramped. The entertainment every evening down by the pool was a real bonus, lovely singing and hula dancing. The gym is spacious and well equipped. In a great location, close to the main road but far... Read more
from NYC
Submitted on 17-10-2016
This hotel needs some major work done on its rooms. They are old, rundown, and dingy. But who comes to Hawaii to stay in their rooms??? If you are looking to save a bit of money by not staying on the beach then stay here. It's just across the street from the beach in the middle of Waikiki. This hotel is close to great shopping and across the street from Dukes beach bar.
from Mudgeeraba, Australia
Submitted on 17-10-2016
We stayed at this hotel for a week and it was great. The location is very central and it's also very close to public transport. We had 2 rooms: one ocean view in the 10th floor of the tall wing, and another in the 21st floor. We joined a tour of the islands in the last 3 days and we had to change rooms. It went smoothly and we got a better room (we had booked ocean view on the tour). In the non-renovated 10th floor the room wasn't perfect. It needed paint and the curtains looked sad. but it did... Read more
from Gold Coast, Australia
Submitted on 18-10-2016
Just stayed here recently for 2 weeks. This is my fifth holiday on Oahu and I thought I would try somewhere different to stay ie.. here at Sheraton Princess Kaiulani, because the price was right coupled with Hawaiian airlines flights. After checking in we weren??t too happy with our room of 2 double beds in the tower (my booking did state ??or king bed??). We went back down and we were assured we would be given another room next day. Sure enough for extra money ($AU474) we were moved a few fl... Read more
Submitted on 19-10-2016
We spent 5 nights, 6 days here while in Oahu. It was part of an Aloha Hawaiian package. We found it to be very convenient, accessible and comfortable. Our room did not have a lot of bells and whistles. It did however have a great ocean and city view from the 24th floor. We ate at the Poland Terrace once for dinner and thought it was pretty good! Very comfy beds that make it hard to get out of!! There is a great pool area, semi-close beach access. Close to the trolley, stores, restaurants... Read more