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Hilo Naniloa Hotel

Hilo, HI, US (ITO)

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Based on 247 reviews
Hilo Naniloa Hotel offers guests beautiful panoramic views of Mauna Kea on one side and Hilo Bay and the beautiful Hamakua Coastline on the other.
Style: Hilo Naniloa Hotel
Room & Rates
Standard Hotel Room - Hilo Naniloa Hotel - 1

Standard Hotel Room

Rooms are located on the lower floors of the Mauna Kea Tower. Rooms have either a king bed or two doubles, bathrooms feature imported German limestone with stylish features throughout. Free high speed internet access is provided in the rooms.
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Bay View Room - Hilo Naniloa Hotel - 2

Bay View Room

The Bay View Room Guest rooms have either a king bed or two doubles, bathrooms feature imported German limestone with stylish features throughout. Free high speed internet access is provided in the rooms.
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Oceanfront Hotel Room - Hilo Naniloa Hotel - 3

Oceanfront Hotel Room

The Oceanfront Hotel rooms with private balconies provide the most breathtaking views of Hilo Bay, Mauna Kea, and the Hamakua Coast. Rooms have either a king bed or two doubles, bathrooms feature imported German limestone with stylish features throughout. Free high speed internet access is provided in the rooms.
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Oceanfront Corner Room - Hilo Naniloa Hotel - 4

Oceanfront Corner Room

The Oceanfront Corner rooms with private wrap around balconies provide the most breathtaking views of Hilo Bay. Rooms have a king bed, bathrooms feature imported German limestone with stylish features throughout. Free high speed internet access is provided in the rooms.
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Ocean View Scenic

Ocean View Scenic room includes One king bed or two double beds. Partial views of Hilo Harbor and Banyan Drive. Casual, elegant tropical décor with original artwork by local artist Kristie Fujiyama Kosmides. Spacious marble tile bathroom. Free high-speed Internet access. Cable TV. Mini refrigerator. Coffee maker. Hairdryer. Nonsmoking.
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Hilo Naniloa Hotel
93 Banyan Drive, Hilo, HI US 96720


Hilo Naniloa Hotel is located only two miles from Hilo Airport and is a short 40 minute drive to Hawaii Volcanoes National Park.

Why Stay Here

  • ATM in lobby
  • Ice Machine
  • Pool
  • Luggage storage
  • 24-Hour front desk

Resort Details

Located directly on the tranquil Hilo Bay, Hilo Naniloa Hotelt allows guest to enjoy views of Coconut Island and Hilo Bay. This Hilo Beach Resort offers a central, convenient location close to the airport, shopping, golf, and all of the great activities and adventures that are available to Guests.

Accommodation Details

The 265 guest rooms are equipped with 32-inch TVs, free wired internet.

Entertainment & Activities

Hilo Naniloa Hotelprovides the perfect base for visitors to explore the many natural wonders in the Hawaii Volcanoes National Park. Guests have access to the variety of adventure and cultural tours available on the unspoiled East side of the Big Island. Guests can take romantic day trips, explore the white, black, and even green sand beaches, go surfing, fishing, hiking, take a helicopter tour, or even a stargazing tour. There is a 9 hole golf course adjacent to the property, and all registered guests receive a FREE round of golf DAILY.
 Anything guests could want to do is available at the Hilo Naniloa Hotel.


The following fees and deposits are charged by the property at time of servce, check-in, or check-out.

  • In-room microwave fee: USD $5.00 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

On going Renovation work hours are limited to 8:00 am - 6:00 pm, seven (7) days a week. Renovations scheduled to be completed by late summer 2016.

***Please be informed that the Hilo Naniloa Hotel will be undergoing a pool maintenance closure on August 8-11, 2016.

The maintenance work will be restricted to 9:00am 5:00pm with limited audible periods. The swimming pool is scheduled (weather permitting) to re-open on Friday, August 12, 2016.

  • 24-Hour Front Desk
  • Audio/Visual Equipment (+)
  • Biking / Hiking Trail
  • Business Center (+)
  • Coin Operated Laundry (+)
  • Elevator / Lift
  • Free Parking
  • Free Wi-Fi
  • Golf (nearby) (+)
  • Handicap Services
  • Kids Stay Free (Based on Age)
  • Laundry Services/Laundry Facility (+)
  • Multilingual Staff
  • Non-Motorized Water Sports (+)
  • Non-Smoking Property
  • Outdoor Pool
  • Public Internet Access
  • Safe Deposit at Front Desk
  • Swimming Pool
  • Wake-Up Service
  • Water Sports (nearby) (+)
  • Whale Watching
  • Wheelchair Access
  • Wired Internet
  • Wireless Internet
  • Wireless Internet Access
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 247 reviews
from Honolulu, Hawaii
Submitted on 30-04-2016
The location was lovely and the view from my room was awesome, total ocean view! Hotel under remodeling construction, no phones in room, no room service, should be nice when completed. No restaurants available, needed microwave for continental breakfast.
from Mililani, Hawaii
Submitted on 06-05-2016
I would recommend if you have to stay in Hilo, best to look some where else to stay. Hilo Naniloa has an ideal location, however, the massive renovation is a nightmare. If you are just looking for a place to sleep, it will be okay. There are no amenities, a room, shower, and a bed that is what you are going to get. No place to eat or sight see around the hotel, a hotel staffer actually told me "At your own risk" to walk around the hotel. You throw in some Coqui frogs during the night time, a... Read more
from San Diego, California
Submitted on 12-05-2016
The Naniloa is undergoing extensive renovation, which does not make it very attractive to visitors staying at the hotel. We had a wonderful ocean front room with a large balcony which made our stay worthwhile. The room could still use some upgrading and repairs although I saw a lot of work done to the room. I don't know if the workers missed some areas or it just was not addressed. Improvement on amenities in the room would be most helpful, iron, ironing board, microwave, etc. We had no pho... Read more
from Melbourne, Florida
Submitted on 15-05-2016
We stayed two nights here in April. It is going under extensive renovations. We chose a corner room with a full view. It was so worth it. Yes, the hotel is not all up to par but for us who are not looking to hang out at the hotel all day it was just fine and at a great price. The grounds are beautiful! We watched turtles and fish swim all around. The elevators and hallways were bare bones but again I care more for the room and price rather then everything else. They did have a pool that people ... Read more
from Honolulu, Hawaii
Submitted on 18-05-2016
It was a great rate of $96 a night. But all the dust drilling sawing nail pounding durinf the day was not relaxful. God thing we start off property durinf the day. The lobby is finished and there is a new bar and louge area with a fantastic view of Hilo bay and Mauna Kea Mountain. There is a small pool as compared to the amount if rooms. There also are only 3 elevators that make the wait time longer than usual. The is a complimentary continental breakfast with papaya and pineapples along with p... Read more
from Haiku, Hawaii
Submitted on 29-05-2016
On our arrival we found that they could not find the reservation....we showed the the paper work and they said that we must have canceled.....not.......after more the 20min....waiting and not knowing what was going on....the had to redo the reservation......we asked were we could have breakfast and they said we had to go into town......not......we later found out that there was a FREE breakfast included......the place is till under major construction.....but we did have a nice room and a beautif... Read more
Submitted on 30-05-2016
I just checked in yesterday but I highly recommend this hotel just due to the great service and comfort my family has received thus far. We flew over from Oahu one day after my Daughter and my brother to meet up with them at the hotel they were stay at. Only did we realize that their were TWO airports on the island! We got in through the Hiilo airport and realized our mistake when our family told us we were on the wrong side. So as a last minute booking we booked with this hotel so we could driv... Read more
from Alameda
Submitted on 02-06-2016
I stayed at this hotel for several weeks while on a work assignment. The hotel is undergoing serious renovations, so some information I provide now may not be relevant once the construction is completed. I found the staff to be very welcoming and accommodating, as I was always greeted with a smile and help from the reception staff was swift. In the lobby, I always saw staff members mopping the floor, so attention to cleanliness and neatness in the common areas was well attended to. There... Read more
Submitted on 14-06-2016
I stayed at Naniloa 3 nights. When I checked in I was not warned that the property has been under renovation, and there is a lot of noise and commotion during the day. Rooms don't have phones or Internet. Elevators weren't working most of the times. Front desk people were less than helpful and even less friendly. The room was decent, but the balcony slider door was worn out and nearly impossible to open. When I complained the receptionist Glenn said that he was not interested to hear my complai... Read more
from Virginia
Submitted on 15-06-2016
This was our first time staying at the Naniloa Hotel. We were disappointed because of the renovation going on. Our room was a little dusty, there was no wifi or phone in the room, and the continental breakfast was ok. We had to go to the lobby for the wifi which was an inconvenience. We didn't like the smell in our room from the construction work. I will say that the service personnel were very friendly. Also the location is convenient to downtown Hilo. We walked to the Farmers Market wh... Read more
from redlands california
Submitted on 25-06-2016
Beautiful location. Major problems with hotel. Do NOT stay here until they get their act together. Stayed in a "newly renovated room" with shoddy workmanship. Don't go barefoot because the carpet tacking straps are exposed. Carpet is held down by black electrical tape. No restaurant or food service. No air conditioning in meeting room.This is a troubled renovation project. Tragic situation because of the gorgeous setting and proximity to the airport.
Submitted on 03-07-2016
My family has a reunion every 2 years..So I could come back again & again..But the answer is NO..The room was dirty. There is no screens on the window..Therefore no fresh air, in Hawaii that has unheard of..also I was bitten by mosquitoes..Breakfast included was a joke..Best Western & Comfort Inn put out a better spread..At least they have a microwave to warm your danish up..Not a toaster to get electrocuted..Make staff clean the toast when people us it..No cereal in boxes with pl... Read more
from Lincoln, Nebraska
Submitted on 10-07-2016
The room was nice. Construction really is messing things up, no phone in the room, very slow check in pool is small and many locals use it. elevators were very slow only one of the three seemed to be working no internet in the rooms even considering they says they have it.
Submitted on 11-07-2016
I stayed here about six months ago and it is much better. It is still under construction and needs work but it is getting there. The lack of phones and wifi in the rooms are an issue as are the limited parking and no room service but the lobby is quite nice with lots of seating and the staff are very friendly. The height of the tub is really high and will be an issue for older travelers or people with knee issues. The beds are pretty basic and there are places in the hallways that are still ... Read more
from Odessa, MO
Submitted on 15-07-2016
This hotel is under major renovation. Our room on the 5th floor had not been redone yet. The style of the room is minimalistic, which is fine. But when there isn't much in the room, the blemishes really show up. The beds were comfortable if you like really soft beds (I do). The linens were clean and bright white. The main problem was that the woodwork was scarred up and the room was in dire need of a paint job. AND there was no hair dryer in our room! Very unusual. I don't believe I've ever stay... Read more
from Hong Kong, China
Submitted on 20-07-2016
We have stayed in Hilo Naniloa Hotel for a night on 29 Jun 2016. As first we are quite worries about staying in this hotel as the reviews of this hotel are comparative poor. Since they are still under renovation. Some of the hotel section still look like a construction site insteadd of a hotel. As we have prepared for that before coming, it gave us a great surpurse that the actual environment was not that worse. We are assigned to stay on the 7th floor with great view. This is a partly renov... Read more
from Monterey
Submitted on 21-07-2016
This is second time here the view of the rooms are to die for, The people are the best family values rule on the big island .My cousin and her husband loves this spot better than n kona ...who would have thought that...great value great deal great people
Submitted on 26-07-2016
The hotel room and bathroom were very clean and cute, we had a great view, I liked the wood panels in the Windows. There was a coffee machine, fridge and microwave in the room, but there wasn't wifi or phone, just in the lobby. The staff is very friendly, and the new lobby is very nice, though the rooms still use regular keys for the doors, I'd say they can do so much better.
from Hilo, Hawaii, USA
Submitted on 31-07-2016
Kamaaina, Hilo resident. This used to be the happening place! Sad to hear they can't make it work with landowners to renovate the big pool. Hopefully, one day! They did renovate the small pool but filter was broken and water was on the green side. Room was nice, renovated by previous owner, tile floors, nice bathrooms and clean bedding. Needs more drawer space though. Friendly staff! Lots of construction, be careful. Small parking lot, but additional parking across the street. Can't wait to stay... Read more
from california
Submitted on 01-08-2016
I will forever be grateful to this hotel- we had an emergency and Naniloa welcomed us at midnight! The hotel is currently under renovation but the lobby is complete and gorgeous! RJ at reception made extra effort to accommodate us. The pool is warm, the views are amazing ( see room photo from room 524). Free wifi, free use of computer printer, free pool towels, great housekeeping. Large Fridge and microwave in room. No on site restaurant but walkable restaurants nearby. Good ho... Read more
from Brisbane, Australia
Submitted on 05-08-2016
We were pleasantly surprised after reading previous reviews. There was renovation work being done but the parts completed were beautiful and the work did not interfere with our stay at all. The hotel is in a magnificent setting. Its was a shame the restaurant wasn't open for meals. The complimentary breakfast was perfect.
Submitted on 05-08-2016
I wanted a place to stay for a few nights because I was meeting the lava boat tour at 4 am and I live 90 minutes away. The staff was very friendly and the room was comfortable enough, though seemingly meant for short people, with low to the ground beds and toilets. My issue is that after coming back from my tour at 10 am, I was hoping to catch a nap, since I had gotten up so early. It sounded like they were jackhammering in the room directly above me, and dragging something all across the floor.... Read more
from Morris
Submitted on 07-08-2016
This hotel is being converted to a Hilton property. Our room was nice. Large wooden doors helped block out most of the light. The bathroom was redone recently, and was nice. However, it wasn't exactly done right. The shower had a handle and hose (like a WaterPic setup) which would have been a nice feature, except it wasn't installed correctly. So, while you were taking a shower, the shower head would slowly start to slip down until it was pointing straight down. You had to keep your han... Read more
from Fredericksburg, Virginia
Submitted on 08-08-2016
Have stayed here many times and it is my hope that Doubletree or whomever takes on this property keeps them moving in the right direction. There was no restaurant yet open, but I understand one will come soon. The hotel lobby has been redone and has a very cool bar area just inside the door with views out to Hilo Bay. Lots of construction going on, but not intrusive. Everyone friendly. This rating would be an average if not for the location and the amazing billion dollar view of Hilo Bay. This... Read more
from Dusseldorf, Germany
Submitted on 14-08-2016
We stayed here for one night only and it fit for purpose.Renovation was ongoing but our room was already new and clean. In particular, our bathroom was very appealing and above standard. The bar area was finalised and appears to be very atractive. Unfortunately, last order was close to 10pm. We had complementary breakfast, but, as already mentioned by other guests it is not noteworthy and the breakfast room is poor.