from Berkeley, California
Submitted on 31-10-2016
We just spent 6 nights at the Montage in Maui. My wife and I had a conference to attend at the nearby Westin, but we decided to stay here instead. I am not sure what kind of place my wife had reserved, but upon our arrival we were informed that we had been upgraded to a three bedroom apartment with premier ocean views. Our party consisted of my wife and I, our two kids, ages 8 and 6, and our au-pair, who would be in charge of the kids while we were at our conference. Our arrival was seamless, we...
We just spent 6 nights at the Montage in Maui. My wife and I had a conference to attend at the nearby Westin, but we decided to stay here instead. I am not sure what kind of place my wife had reserved, but upon our arrival we were informed that we had been upgraded to a three bedroom apartment with premier ocean views. Our party consisted of my wife and I, our two kids, ages 8 and 6, and our au-pair, who would be in charge of the kids while we were at our conference. Our arrival was seamless, we were greeted with flower leis for the women and Kukui nut leis for the boys, a cool towel, a pineapple sampler, and a choice of either a really nice little stuffed animal (typical Hawaii fauna) or a book for the kids. In the meantime, our car was getting parked and luggage would be taken to our apartment. A cultural ambassador for the resort explained to us the opportunities the kids would have at their kids' area called "The Playbox", which has different activities every day. From there a resort person walked us to our residence in Building 1. We stayed at 1505, and, of note, the building has a semi-private elevator that opens to your apartment. Never during my stay did we have to share this elevator. 1505 is huge and elegantly decorated. The lanai is very large and looks out to amazing views of the bay. Our kids had a bed each and our au-pair had her own large room with a private bath with a very nice bathtub. We took the master, which opened to one section of the lanai and its incredible view. The grounds of the hotel are pristine and the pool complex is really pretty. When we go to Hawaii, we always buy the "[Island] Revealed" books, and the author of the Maui one says of this area, "... where no dead leaf goes unpunished", and it is true. As far as kids go, they don't have any slides or water play areas, but they did not mind this at all. Building 1 also has its own infinity pool with a food and drinks place, a fussball table and a jacuzzi area. We loved our apartment. The service was also great. The food we ordered for room service was always very good. The kids did one day of The Playbox activities and loved it. They did not go more because on the other days mom and dad forced to go with us and see the natural sites on the island and go on hikes and other "awful" things like that... just kidding, they complained, but once there they enjoyed themselves. Actually, on one of the other days, we took them to the Westin, where our conference was to swim in their pools (they had slides). Which actually gave us a chance to compare our experience in the common areas of both places. The Westin looked really crowded in comparison and somewhat gimmicky, with flamingoes and parrots in cages, stores and busy outdoor eateries. Montage was quiet, not crowded at all, and you almost felt like you had this amazing place all to yourself. We ate at the Cane and Canoe twice, once for breakfast and once for dinner. Very good, VERY good.
What else can I say? Oh, our building had a parking lot, so you just take the elevator down and you are there. The spaces are very narrow, which made it for a tricky parking job, but doable. And they equip your car with a sensor on arrival so you can get in and out of the gate without the hassle of putting your room card on a sensor or whatnot.
So, I must say, this resort is very expensive, but you will not find a lovelier place and a better stay anywhere else. The treatment of their guests is not only respectful, but kind. The grounds are amazing and its location can not be beat. Right in front of Kapalua Bay, which is gorgeous and where our kids were able to snorkel and see many kinds of fish and turtles (they have a kiosk at the entrance to the bay from the hotel that rents equipment - some people bring or buy their own if they are going to be doing this repeatedly as it is cheaper to do it this way).
We don't usually stay at places like this during our travels as we like to get out and experience the places we go to and not the hotel itself, but we make an exception every so often, especially when we do our yearly conference trip, and the Montage is truly amazing. Even though our days were mostly spent outside of the hotel, coming back to this beautiful place and waking up to amazing views of the bay and the island of Lanai in the distance was just worth every dime we spent. And, if you ask our kids, they absolutely loved it as well. They would rather have stayed at Aulani in Oahu again, but for us adults there is no comparison. Aulani is mostly for kids, the Montage is great for all.