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Sheraton Atlanta Airport Hotel

Atlanta, GA, US (ATL)

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Based on 1155 reviews
Room & Rates

Club Room, 1 King Bed

1 King Bed
Entertainment - Free WiFi, 42-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Double Room, 2 Double Beds

2 Full Beds
Entertainment - WiFi, 37-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker and room service
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Room, 1 King Bed

1 King Bed
Entertainment - WiFi, 37-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker and room service
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Club Room, Business Lounge Access

Club Room, Business Lounge Access

1 King Bed or 2 Full Beds
Overlooking the city

Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Coffee/tea maker, room service, refrigerator (on request), and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
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Traditional Room

Traditional Room

1 King Bed or 2 Full Beds
Entertainment - Free WiFi, LCD TV with premium channels
Food & Drink - Coffee/tea maker, room service, and refrigerator (on request)
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking, wheelchair accessible
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Club Double Room, 2 Double Beds

2 Full Beds
Entertainment - Free WiFi, 42-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, room service, and free bottled water
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Sheraton Atlanta Airport Hotel
1900 Sullivan Rd, College Park, GA US 30337

Rooms
Make yourself at home in one of the 395 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Amenities
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and wedding services.

Dining
Grab a bite to eat at the hotel's restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Cooked-to-order breakfasts are available daily for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).

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Know Before You Go

  • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.50 and USD 18.00 per person (approximately)
  • Self parking fee: USD 12 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Refrigerator fee: USD 20.00 per night
  • In-room microwave fee: USD 20.00 per night
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • A 8 percent city/local tax will be charged
  • Resort fee: USD 9.95 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness center access
  • Airport shuttle
  • Shuttle service
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room coffee
  • In-room bottled water

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Coffee Shop
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-In
  • Express Check-Out
  • Free Airport Shuttle
  • Gift Shop on Property
  • Indoor Pool
  • Laundry Services/Laundry Facility
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Porter / Bellhop
  • Room Service
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1155 reviews
from
Submitted on 23-05-2016
Miranda Boston at the front desk of the Sheraton near the airport in Atlanta reclaimed the art in customer service. She encouraged me to sign up for the rewards program which will allow me to save as much as I travel. She superceded in taking care of my needs. She followed up to ensure that I was indeed happy. I felt like a celebrity. But then I thought, this is what feeling like a customer resembles. Ms. Boston was memorable! So if you want to be serviced visit this Sheraton.
from Toronto, Canada
Submitted on 23-05-2016
The room was clean and comfortable - standard Sheraton room. Shuttle from ATL very convenient - comes every 20 minutes and is close to the terminal. Also has set times when it returns back to the terminal. Not very amenable to public transportation - so would not take the bus from here into the city. Hotel amenities included a tiny exercise room, cafe, big lobby, and pool. Multiple odd characters around the hotel at 2AM in the morning - but that might just have been the day I was there.
from Lexington, Kentucky
Submitted on 26-05-2016
After being stuck in traffic due to an Interstate accident I was not going to make my intended destination. This Sheraton was very accommodating to my needs as well as accommodating my dog! The room is small but clean and inviting. Bathroom is tiny as well but very functional. The bar and grill was open until late so the day was saved.
from Steamboat Springs, Colorado
Submitted on 26-05-2016
Thank you Shetayon Atlanta airport and Dedo. We have all experienced really tough travel days, but with a 15 month old and older parent in tow, that experience intensifies. The wow factor was on when I was checking in, with a kindness and no worries attitude as far as taking care of me and my son and eventually my father. From giving me a few complimentary drinks as Dedo recognized I was a tired mess, to arranging special vip ride to the airport as I would be traveling just with my baby as my da... Read more
from Alabama
Submitted on 28-05-2016
I stayed one night as a convenience to the airport to catch an early flight. Staff is very courteous and hotel has great curb appeal. The foyer is grand and the rooms though renovated do feel a little dated again but they were clean and well cared for. I would stay again for the price. Do not park out front and pay $12 when you can park out back and walk 2/10th of a mile back to the hotel. Ladies and seniors may prefer to pay for the front parking as the backside of the hotel feels a bit isolat... Read more
from Greenville, South Carolina
Submitted on 06-06-2016
I booked a one night, last minute, stay due to some changes in our travel plans. Since we were traveling with our infant daughter, after booking the room online, I immediately called the hotel to request a mini-fridge placed in our room to be able to store her formula and food. When I first requested it, the immediate response was, "$20". When I responded, "Huh?", again it was met by "$20". "I'm sorry, what do you mean?" "It will cost you $20 to have that mini-fridge up on your room for the dura... Read more
from
Submitted on 24-07-2016
We recently stayed at this hotel for a short visit to Atlanta. A nice hotel with free shuttle to airport. I redeem SPG point for this stay and quite surprised that I only needed very few points in comparison to what I get. Great staff.
from Georgia
Submitted on 26-07-2016
We had a very early flight out at Atlanta and wanted to stay somewhere close by. I was able to use some SPG points for the stay. The hotel is a little older and could use some refurbishment/upgrades, but the rooms on the club (11th and 12th floors) were a little nicer and had mini fridges). The staff was friendly, including the front desk agents and the club attendant. The lady taking care of the club (Ahmad?) was very nice and accommodating, checking on us a few times during our evening vis... Read more
from Royal Palm Beach, Florida
Submitted on 26-07-2016
I stayed on the club floor for three days. I enjoyed the hotel and the service. The dining room service was great southern hospitality. I'm in Atlanta at least seven times a year and I always try hotels in different areas. Trust me this one is good.
from Metro Manila, Philippines
Submitted on 27-07-2016
Had to stay here overnight a couple of years ago to catch my next flight in the morning. service was good. It only tooked me no less than 15mins to check in. Room was and spacious. Bed was very comfy. Has free wifi. Enjoyed the buffet breakfast. Offers a free shuttle to the airport.
from Wesley Chapel, Florida
Submitted on 27-07-2016
We stayed here for a short overnight trip. We arrived late and the front parking lot was full. We had to park in the back near a closed parking garage. The area wasn't lit very well. The room was a standard hotel room but the furniture and decorations were a bit dated. Service was good, beds were comfortable. Can't complain about the room. Would stay again.
from Dubai, United Arab Emirates
Submitted on 30-07-2016
I recently spent 3 nights at this hotel. It's probably one of the oldest Sheraton Hotels and it has not seen any upgrade or renovation. Everything looks tired and used:the staff, the bar interior, the elevator, even the carpet on the 12th floor has bald spots. Yes, the hotel has the heavenly bed, the WIFI is free and quite fast. The shuttle bus to the airport is free and runs in 15-20 min intervals. On departure I had a late check-out. Housekeeping hadn't gotten the memo and started banging on m... Read more
from Alberta, Canada
Submitted on 01-08-2016
The beds were big, the outdoor pool was lovely, the check in was easy and friendly. We visited on a very busy weekend with multiple family reunions going on, and the hotel seemed big enough that they crowds of people were not overwhelming. We had a lovely dinner in the Finish Line pub - and great service from our waiter Dajuan. It was a nice finish to a long day of travel
from Cleveland, Ohio
Submitted on 02-08-2016
I actually was placed at this hotel after mechanical issues with our flight caused delays. Landing in Atlanta and finding that you completely missed your connecting flight can put a damper in your day, especially if you had plans for the following day. But knowing that your airline will cover your hotel expense makes up for it a bit. The free shuttle to/from the airport was convenient and all the drivers I encountered were great and friendly and really made you feel valued. The hotel was ... Read more
from
Submitted on 04-08-2016
I had the pleasure of meeting April B. Who greeted me at the front desk with an amazing smile and a positive, professional attitude. I am an SPG member, so she definitely gave me VIP treatment. She is definitely a superstar and an asset to your team:!
from Chicago, Illinois
Submitted on 05-08-2016
This hotel is NOT easy to find!!! The parking situation is stressful at best. The staff was the highlight as they were all very polite and tried to be accommodating to the guests. The room was clean, however I noticed a lot of areas throughout the building that need a scrubbing, especially the carpeting.
from Toccoa, Georgia, United States
Submitted on 05-08-2016
I truly enjoy my stay every time at the Sheraton! They have the best beds out of any hotel I've ever stayed at. You feel safe and at home when you stay at the Sheraton. The rooms are a good size but lack a microwave and fridge. The free water in the room is very nice and stands out to me! The coffee maker is nice. This particular Sheraton had a very cramped and small bathroom. But overall, it was a great experience, and I would love to return.
from
Submitted on 07-08-2016
I had to stay in this hotel just for one night. Check-in thru Check-out never had any good experience. I have been staying in sheraton for the past 20 years with lifetime gold status. Door locks are one of the oldest technology and one has to struggle a lot to open the door. Overall I would recommend not to choose this property if you have a choice.
from Moose Jaw, Canada
Submitted on 30-08-2016
This hotel has a shuttle from the airport every twenty minutes, has a buffet breakfast for 14.95 ,has an indoor outdoor pool,the rooms are spacious and clean. There is a pub and grill on the main along with a coffee shop. has Starbucks coffee in the room
from
Submitted on 01-09-2016
I stayed here in March of this year. I was traveling to attend a baby shower with my mother n law and my two children a one year old and a 2 month old. The check in was easy and the rooms were very clean. The front desk agents were all very nice and did everything they could to accommodate. Breakfast downstairs was lovely and was delicious! However, it was extremely hot in our room. We asked to get the air fixed and it took two days to find out they couldn't control the air when it was cool outs... Read more
from Aledo, Illinois
Submitted on 02-09-2016
Wow. I was SHOCKED that this hotel is a Sheraton hotel. That weekend I stayed in two different Sheraton properties, and I must say that I am no longer going to be staying with Sheraton. Check in - the computers where down so I had to enter the office to check in. The man was very nice and professional, but the room looked as if it was an office for a foot locker. The restaurant - blah. Expensive and the ambiance feels like a hospital cafeteria. The room----- very outdated and the chair lo... Read more
from
Submitted on 03-09-2016
Stayed here because of early morning flight. The front desk staff was friendly. This hotel is pretty old. The bed was comfortable and the room was clean. Furniture was old and worn out. There was a lack of electrical plugs near the desk. The room itself was really quiet considering how close it was to the airport runways. There is a mandatory facility fee. For that you get free internet. So really is a mandatory internet charge. I am sick of hotels doing this. It used to be a "resort fee... Read more
from
Submitted on 08-09-2016
5 Stars for APRIL at the front desk ONLY! I don't even know where to begin really. How about I start with the fact that I cannot believe this is a Sheraton. How on earth does this place stay open? I had some issues with my reservation a few days prior to check in and the person I spoke with was less than helpful. It seemed as though her hands where tied as far as making any changes to my reservation. Long story short a family member removed the second day of our stay by accident. When we realiz... Read more
from Louisville, Kentucky
Submitted on 09-09-2016
After a terrible airport day which involved hrs of delays and a missed international flight we ended up at the front desk requesting a room. We were exhausted. This was a wedding anniversary trip that was not going well. April was very sweet and understanding. She found us a lovely room and gave us drink tickets. She put a smile on our faces. The room was a good size and comfortable. Temperature in the room was perfect. Lots of tv channels which was a nice relief after a long day. Bathroom... Read more
from Plainfield, Illinois
Submitted on 10-09-2016
We were provided accommodation by our Airline at the Sheraton Gateway @ Atlanta airport when we missed our connecting flight to Chicago. The room we were given at this hotel had bed bugs and we had a horrible night there. In the morning when we complained to the hotel staff and showed them pictures of the bed bugs, they acted as if it was no big deal. No apologies, no nothing. I have stayed at a few other DPG properties earlier and this one was nowhere near their standards. A really horrible exp... Read more
from Pensacola, Florida
Submitted on 13-09-2016
My wife and have stayed here many times and the last which was two years ago was the culmination of a couple of less then enjoyable stays and we swore we would never come back because the issues we complained about were not being addressed. Well it appears all but one has been addressed finally. The staff was great right from the start. From the time we pulled up to the front door until we left the property. We were recognized as being SPG Gold Members immediately and reminded of it during every... Read more
from
Submitted on 14-09-2016
My husband and I have visited this hotel twice now in the last 6 months for various Business Retreats. This past weekend we were staying at the hotel for three nights on another "Business/Pleasure Trip." We travel often and because of this we have several opportunities to check out a variety of restaurants and hotels, along with customer service options along the way. The first experience at this hotel was "Pleasant." Not really much to report, other than the AMAZING bell-hop, Opel, who helpe... Read more
from Flushing, Michigan
Submitted on 17-09-2016
Shuttle at airport right on time and picked me up. Check In was quick and friendly as expected from Sheraton. I was there for a conference and have no idea what the room cost. I requested a room with a view of the runway. I was put in room 624. I entered the room, no issues with key card as reported by other reviews. I did have a nice view of the runway and watched planes for several hour. Lol I walked across the street and had a great meal at Ruby Tuesdays. That Triple play, Ribs, Shrimp and ... Read more
from Germantown, Maryland
Submitted on 18-09-2016
Stayed overnight prior to early morning flight. Location was convenient. Lobby was nice. Staff were friendly but seemed a little short-staffed. Room seemed tired and chair had a large (5 inch) rip in the front seam of the seat. Not sure why the staff had not immediately replaced the chair as it was really obvious. Parking in front was not cheap, limited and gate did not accept room key as it was supposed to. Parking in back was free, but quite isolated (appeared abandoned) and unsafe appearing (... Read more
from dorset
Submitted on 23-09-2016
Upon arrival staff were very nice, room satisfactory , A/C fine, bathroom / toilet very small, but adequate. Offered a buffet breakfast, alas not available that day, but we could order from the a la carte menu. We're were not very impressed, thankfully for the prices one would have had to pay, very expensive for the quality. Excellent shuttle service though. Doubt if I would choose this outlet again. PS the bar in the evening of arrival was very average, no atmosphere.
from North Carolina
Submitted on 24-09-2016
My husband and I live in NC and often fly out of Atlanta which is a 3-hour drive for us. While the traffic and congestion of going through downtown Atlanta is stressful we can always look forward to staying at the Sheratin. Sometimes we leave our car and spend the night when we return rather than drive home after a day of travel. Other times we book and early morning flight and drive down late in the afternoon, spend the night and take the early flight. The hotel is beautiful, clean, and s... Read more
from Colorado
Submitted on 25-09-2016
Just ok. I guess as to be expected at an airport. But I have to wonder if the Hampton would've been a newer choice for the same price? Bedding is comfy, bathroom tiny but clean. Only stay here if you have an early connection. $200 is too much!
from
Submitted on 29-09-2016
Great hotel with the warmest staff I've ever encountered. Conveniently close to the airport (less than 5 mins) Rooms are nice and clean with a comfy bed. Check-in/out are a super fast. Thanks Michael T. for always going the extra mile.
from Montego Bay, Jamaica
Submitted on 03-10-2016
Check in was fast and easy. beds were comfy... Had to switch rooms as the hot water was not working no biggie. Airport shuttle was on time, Breakfast was good , Other than having to change my room everything else was great would stay again...
from California
Submitted on 03-10-2016
Been here before. Rooms large, service very good. Close to airport. Will come back. Very nice walking trail next to hotel. Surprisingly quiet for being do close to airport. Very convenient an promlt shuttle.
from
Submitted on 03-10-2016
Nice rooms and staff. Tv signal could be better and wifi was slow with many IT clients. Fine but simple pool. Good shuttle connection to metro and airport. Beds were good. There isn't much more to it!
from Chattanooga, TN
Submitted on 05-10-2016
After missing a connecting flight at the Atlanta airport, Delta put me up in this hotel for the night. It had been a long, exhausting day of delays, so I went to the bar to grab a snack instead of trying to go out for dinner. I ordered nachos from the bar and asked for some munchies as well. The ground beef on the nachos had a funny taste and the nut mix was stale. I ended up picking through the nachos trying to avoid the meat because I missed lunch. Getting back to the room, I discovered the ba... Read more
from
Submitted on 06-10-2016
Delta put me up for the night at this nearby hotel. I arrived late at night and was greeted by the nicest desk clerk I had encountered in a while. My room was clean with a comfortable bed. I slept like a baby. The next morning the new desk clerk was equally nice. Overall...it was a great, unexpected, stay in Atlanta.
from midwest USA
Submitted on 06-10-2016
Spent a week here recently. It's an older property but has been kept up. The room was basic, but clean and comfortable. The bathroom was very small and cramped, but we had unlimited HOT water every day. The hotel is at the end of the runways, but noise was minimal and we slept well. Front desk staff was very nice and helpful, but did not always answer the phone in a timely manner. Housekeeping staff was pleasant and helpful. Hotel offers a coffee bar in the mornings and late afternoon hour... Read more
from Jackson, Wyoming
Submitted on 06-10-2016
Breakfast buffet -- pitifully small; dining area cold Rooms - tiny; air conditioning did not work; whole place needs to be completely refurnished Parking -- no valet and you have to pay to self park Staff -- Friendly Value -- not good at all
from
Submitted on 09-10-2016
The hotel is close to airport. You can't walk outside your room due to the noise from planes. You don't want to pay their price if you have to go anywhere other than a layover during your flights. It is so far away from the city. Don't be fooled by how far it is from downtown. It takes forever due to bad traffic. I ended up wasting so much time commuting. I was bitten by bed bugs too.
from Bengaluru (Bangalore), India
Submitted on 10-10-2016
The hotel is close to the airport and provides a free shuttle to airport for its guests. The hotel also recognizes SPG status - I was upgraded without asking for it. The room was big but the hotel, lifts and rooms can definitely benefit from some renovation.
from
Submitted on 14-10-2016
Stayed here again for the dance competition that my daughters were in. The room was clean, had enough towels (which is normally my problem at hotels) there's restaurant across the street so that's convenient. Room has mini fridge. We stayed on 12th floor with a nice view of the city. Pretty happy with the stay.
from Jamestown, Tennessee
Submitted on 17-10-2016
The first thing you notice as you enter the room is a musty, old, smoky smell. I am sure it hasn't been smoked in for years, the scent remains. Other than that it was clean. Our two double room was rather small, but that is what we reserved. Lobby had a strong odor from the restaurant as well. Overall stay was just okay.
from Collinsville, Illinois
Submitted on 19-10-2016
The front desk was very helpful at check in so that was a positive . The restaurant staff was very understaffed . We sat for 45 minutes without any orders or even water brought to the table. Room service did not deliver after one hour , I just cancelled it. I would definitely not recommend this hotel.
from Atlanta, Georgia
Submitted on 20-10-2016
I am currently staying at the Sheraton Atlanta Airport Hotel and I felt compelled to let everyone know how Miranda went beyond representing the hotel in customer service. She explained her role is to answer the phones but that did not stop her from coming to my room to assist me. She brought an extension cord that I requested, pulled the desk from the wall and showed me the additional outlets in the back of the desk. She followed up with getting my light bulb changed and called to check in with ... Read more
from Miami, Florida
Submitted on 21-10-2016
I am a member of the Gold preferred status. When I get to the hotel there is only 1 person at the front desk and we are 6 people deep. No one else came to assist and it took almost 20 minutes to check in. Once I get to my room I turn on the air and it sounds like a freight train in the room. The TV had half of its channels not working as well. I needed to meet a client for dinner so I went to front desk and expressed my concerns and they said they would correct them. When I returned I went to fr... Read more
from
Submitted on 21-10-2016
My family stayed here for an event going on at the hotel over a weekend. The good...the bad...the ugly... The good... The club lounge level had a fun view of the airport runway for airplane enthusiasts. The ladies taking care of the lounge were extreme friendly. The food was no more than finger food. The bartender in the restaurant area was very friendly, attentive and helpful for service. The food quality is good in the restaurant. There's a fridge in the hotel room. Hotel front desk i... Read more
from Cary,NC
Submitted on 22-10-2016
We got the room, because we gave up our seats for $500. Delta gave us free hotel stay tonight. The hotel looks nice,the bed is comfortable. The bathroom is remodeled,but is small to move around . The door is in the way.if they remove the bathroom door it will be much better.
from Castle Rock, Colorado
Submitted on 27-10-2016
I've stayed here before and come back because of the Starwood points. The staff is friendly and helpful. The ladies that serve in the Club lounge are very nice and greet you with a smile. The front desk staff are helpful. The facilities are old and really, really need a facelift. The bed was comfortable and the maid service was right on.
from Atlanta, Georgia
Submitted on 29-10-2016
Before we arrived at the Sheraton Atlanta Airport Hotel I read reviews on TripAdvisor and noted several negative reviews. However, I decided to book anyway because I'm an SPG Platinum member and we are in the process of disengaging from Hilton which is heading down real fast (the owners, Black Rock private equity just sold a 30% chunk to a Chinese insurance company...real bright...bring on a partner who really knows the hospitality industry!). Upon arrival at the Sheraton, the front desk staff... Read more
from
Submitted on 02-11-2016
During my stay I encountered several employees and was always greeted, with a smile. the room was immaculate. The bed extremely comfortable. In particular, Big Mike at the desk when I checked out, has made me want to return. Thank you for a great stay!
from Mobile
Submitted on 02-11-2016
Was looking for a hotel and had experience with Starwood properties so decided to try it. I booked the room with the Sheraton Club upgrade. The person at the desk was more than awesome and welcoming. The note that I left on my reservation requesting a king bed was noted and granted without me saying a word. My room was spacoius. The Club Lounge was great as well. All leather with seating everywhere and person greeting us ahead of eating some very tasty hors d'oeuvres. Breakfast was also a... Read more
from
Submitted on 04-11-2016
Great and clean place. Very helpful staff. Only complaint is that staff lost our tax exempt form somehow! However, staff was very patient and helpful in getting everything fixed. Would recommend hotel.
from Pittsburgh, Pennsylvania
Submitted on 05-11-2016
The room was up to Sheraton's usual standards. The check in staff were great. I found the internet unusable. Called the front desk and the person who responded did not seem to care and was not very helpful or supportive. To customers, it works or it doesn't.
from Minnesota
Submitted on 05-11-2016
I stay at this hotel when ever I'm in Atlanta. The staff always gives a warm welcome. Rooms are very clean and comfortable. With in walking distance of Ruby Tuesday. Shuttles drivers are always very courteous no matter what time of the night or day.
from
Submitted on 13-11-2016
Check in was quick and friendly. Got up to the room and it was miserably hot since the AC was turned off, after 3 hours of it running on high it was still hot in the room so I gave up and went to bed. Pillows were worn out, bath towels were very old, thin and scratchy. Worst part is I stepped on a sharp piece of broken plastic in the shower. This was about the quality level of a small town Super 8 (I say that as someone who stays in these often), so when you are paying Sheraton pricing it's unac... Read more
from No where, Midwest
Submitted on 14-11-2016
So we got bumped on our flight, no big deal we were on vacation. The airline placed us at the Sheraton just minutes for the airport via a shuttle. We arrived and had a terrific room that we really would have loved to stay longer at. The staff was super friendly everywhere. The chef there is outstanding and they have different bar for dinner. Tonight was the italian pasta night where you picked what you would like in your pasta he had an extensive varity of additives, sauces and pasta but each wa... Read more
from Brandon
Submitted on 23-11-2016
My first great impression of this hotel was when I phoned them to inquire about room availability. The reservation operator couldn't have been nicer. My teen daughter and I were attending an event at the hotel and I missed the reservation deadline. When I explained that on this trip I would be traveling alone with my daughter and really needed to stay at the host hotel, as I wouldn't have a car, etc., she was able to secure me a room for just a few dollars more than the event price and to top th... Read more
from
Submitted on 26-11-2016
Good choice to stay overnight while connecting in Atlanta. Location is convenient, shuttle service is perfect; rooms and beds are superb - clean, quite and comfortable. Reception desk staff is friendly and helpful. Hotel has restaurant which offers verity of food for breakfast or dinner. Recommended.
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