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Hilton West Palm Beach

West Palm Beach, FL, US (PBI)

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Based on 502 reviews
Reach the beach of the Atlantic Ocean in 5 minutes.
Room & Rates
1 King Bed Deluxe City View - Hilton West Palm Beach - 1

1 King Bed Deluxe City View

  • 1 king bed
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
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1 King Deluxe City View Mobility Access w/Tub - Hilton West Palm Beach - 2

1 King Deluxe City View Mobility Access w/Tub

  • 1 king bed
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
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1 King Bed Deluxe Pool View - Hilton West Palm Beach - 3

1 King Bed Deluxe Pool View

  • 1 king bed
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
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1 King Deluxe Pool View Mobility Access w/Tub - Hilton West Palm Beach - 4

1 King Deluxe Pool View Mobility Access w/Tub

  • 1 king bed
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
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1 King Deluxe Pool View Mobility/Hear Access Roll-In Shower - Hilton West Palm Beach - 5

1 King Deluxe Pool View Mobility/Hear Access Roll-In Shower

  • 1 king bed
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
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1 King Deluxe Pool View Hear Accessible - Hilton West Palm Beach - 6

1 King Deluxe Pool View Hear Accessible

  • 1 king bed
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
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1 King Bed Executive Floor City View - Hilton West Palm Beach - 7

1 King Bed Executive Floor City View

  • 1 king bed
  • executive lounge access with continental breakfast
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
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1 King Executive Floor Suite City View - Hilton West Palm Beach - 8

1 King Executive Floor Suite City View

  • 1 king bed
  • executive lounge access with continental breakfast
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
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1 King Bed Executive Floor Pool View - Hilton West Palm Beach - 9

1 King Bed Executive Floor Pool View

  • 1 king bed
  • executive lounge access with continental breakfast
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
1 King 1 Bedroom Executive Floor Suite Pool View - Hilton West Palm Beach - 10

1 King 1 Bedroom Executive Floor Suite Pool View

  • 1 king bed
  • separate seating area with sofa bed
  • executive lounge access with continental breakfast
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
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1 King Bed 1 Bedroom Premium Suite City View - Hilton West Palm Beach - 11

1 King Bed 1 Bedroom Premium Suite City View

  • 1 king bed
  • separate seating area with sofa bed
  • separate bedroom
  • visual alerts
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge, microwave and coffeemaker
  • iron/ironing board and hair dryer
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1 King 1 Bedroom Premium Suite City View Hearing Access - Hilton West Palm Beach - 12

1 King 1 Bedroom Premium Suite City View Hearing Access

  • 1 king bed
  • separate seating area with sofa bed
  • separate bedroom
  • visual alerts
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge, microwave and coffeemaker
  • iron/ironing board and hair dryer
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1 King Bed 1 Bedroom Premium Suite Pool View - Hilton West Palm Beach - 13

1 King Bed 1 Bedroom Premium Suite Pool View

  • 1 king bed
  • separate seating area with sofa bed
  • separate bedroom
  • visual alerts
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge, microwave and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
1 King Bed City View - Hilton West Palm Beach - 14

1 King Bed City View

  • 1 king bed
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
1 King Bed City View Roll-In Shower - Hilton West Palm Beach - 15

1 King Bed City View Roll-In Shower

  • 1 king bed
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
1 King City View Luxury Suite - Hilton West Palm Beach - 16

1 King City View Luxury Suite

  • 1 king bed
  • separate seating area with sofa bed
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge, microwave and coffeemaker
  • iron/ironing board and hair dryer
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1 King Bed 1 Bedroom Luxury Suite City View - Hilton West Palm Beach - 17

1 King Bed 1 Bedroom Luxury Suite City View

  • 1 king bed
  • separate seating area with sofa bed
  • parlor
  • separate bedroom
  • visual alerts
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge, microwave and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
1 King 1 Bedroom Luxury Suite City View Hearing Access - Hilton West Palm Beach - 18

1 King 1 Bedroom Luxury Suite City View Hearing Access

  • 1 king bed
  • separate seating area with sofa bed
  • separate bedroom
  • visual alerts
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge, microwave and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
1 King Presidential Suite City View Hearing Access - Hilton West Palm Beach - 19

1 King Presidential Suite City View Hearing Access

  • 1 king bed
  • separate seating area with sofa bed
  • separate bedroom
  • visual alerts
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge, microwave and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
Hospitality Suite Mobility/Hearing Access w/Tub - Hilton West Palm Beach - 20

Hospitality Suite Mobility/Hearing Access w/Tub

  • sofa
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
2 Queen Beds Deluxe City View - Hilton West Palm Beach - 21

2 Queen Beds Deluxe City View

  • 2 queen beds
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
2 Queens Deluxe City View Hearing Accessible - Hilton West Palm Beach - 22

2 Queens Deluxe City View Hearing Accessible

  • 2 queen beds
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
2 Queen Beds Deluxe Pool View - Hilton West Palm Beach - 23

2 Queen Beds Deluxe Pool View

  • 2 queen beds
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
2 Queens Deluxe Pool View Hearing Accessible - Hilton West Palm Beach - 24

2 Queens Deluxe Pool View Hearing Accessible

  • 2 queen beds
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
2 Queens Executive Floor Junior Suite - Hilton West Palm Beach - 25

2 Queens Executive Floor Junior Suite

  • 2 queen beds
  • executive lounge access with continental breakfast
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
2 Queens Junior Suite Mobility/Hearing Access w/Tub - Hilton West Palm Beach - 26

2 Queens Junior Suite Mobility/Hearing Access w/Tub

  • 2 queen beds
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
2 Queen Junior Studio Pool View Suite - Hilton West Palm Beach - 27

2 Queen Junior Studio Pool View Suite

  • 2 queen beds
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
2 Queen Beds City View - Hilton West Palm Beach - 28

2 Queen Beds City View

  • 2 queen beds
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
2 Queen Beds City View Hearing Accessible - Hilton West Palm Beach - 29

2 Queen Beds City View Hearing Accessible

  • 2 queen beds
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
2 Queen Beds Hearing Accessible Pool View - Hilton West Palm Beach - 30

2 Queen Beds Hearing Accessible Pool View

  • 2 queen beds
  • flat screen television with premium channels and on-demand movies
  • work desk with adjustable lamp
  • telephone with voice mail
  • high speed internet available
  • mini-fridge and coffeemaker
  • iron/ironing board and hair dryer
Hide room details
Hilton West Palm Beach
600 Okeechobee Boulevard, West Palm Beach, FL US 33401

Relax on your weekend getaway in a tranquil guest room with serene decor. Enjoy scenic views and modern amenities including a 55-inch HDTV, mini-refrigerator and complimentary WiFi. Select an Executive Room for upgraded amenities and Executive Lounge access. Junior Suites and Presidential Suites are also available.Spend an idyllic day at the resort-style pool, featuring chaise lounges, cabanas and bar service. Unwind after a convention with a cocktail in the Lobby Lounge with indoor seating and an outdoor terrace. Savor American favorites at The Restaurant, serving breakfast, lunch and dinner. The expansive fitness center provides a peaceful place to recharge.With over 24,000 sq. ft. of versatile event space including an elegant Grand Ballroom and Junior Ballroom, this hotel in West Palm Beach, FL, is an ideal venue for conferences and celebrations. Treat 40-300 guests to a sunny wedding reception on the beautiful event lawn. A boardroom and five meeting rooms with complimentary WiFi are available to ensure successful events. Reach the Palm Beach County Convention Center by covered walkway from the hotel.

Amenities Include: Meeting Rooms, Restaurant, Pool Business Services Include: Business Center

Recreation Included: Fitness Center

AMENITIES:
  • ATM Machine
  • Audio Visual Equipment (+)
  • Business Center
  • Business Services
  • Concierge Desk
  • Currency Exchange
  • Elevators
  • Fitness Facility
  • Gift Shop on Property
  • Laundry Services/Laundry Facility
  • Luggage Storage
  • Multilingual Staff
  • Room Service
  • Safe Deposit at Front Desk
  • Snack Bar
  • Swimming Pool
  • Valet Parking (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 502 reviews
from
Submitted on 05-06-2016
We stayed at the hotel overnight . The rooms were clean, bed very comfy, and staff friendly. Had Breakfast at the hotels restraint , Manor . Had Salah as a server. He was wonderful and made our experience memorable. Overall great new hotel. Close to city walk and 2 miles from Beach with free shuttle from hotel.
from
Submitted on 05-06-2016
Exelent hotel super clean cozy. Amazing staff fully recomended special thanks to salah the rest waitress. Pool are design for all family members my little daugther enjoyed. I gonna come back soon for sure
from
Submitted on 06-06-2016
Beautiful hotel! It's so clean and well maintained. The sheets and comforter were so soft and bed very comfortable, and I am very picky about the bed and sheets. Great service and convenient location. The pool party was an unexpected treat. I would definitely stay there again.
from Washington DC, District of Columbia
Submitted on 06-06-2016
A fairly new hotel with errors and delays in service but circulating Management personnel provided immediate action and comped meals and drinks. Housekeeping was thorough, very detailed in their cleaning and presentation. You might think you wouldn't notice but the small touches were well done and the room nicely appointed with new towels and generous supplies of toiletries and the most comfortable bed. Shuttle to and from train was on time and transfer of luggage seamless. Area was well-lit... Read more
from San Diego, United States
Submitted on 06-06-2016
Everything was great about this hotel... Except the irons are not clean. I ironed my slacks and they were made dirty by precipitate dirt on the iron. I was ironing light colored slacks and this nearly ruined my pants. I explained the issue to the front desk and they provided a similarly dirty iron, and one did not turn on. I explained my trouble to the front desk and asked to have them cleaned and ironed. They returned to me ironed and still too dirty to wear. The lack of care on this issue fro... Read more
from Skillman, New Jersey
Submitted on 09-06-2016
From what I gather, the Hilton West Palm Beach opened this year. It's in a great location: walking distance to shops and restaurants, with a free shuttle from the airport. From the moment you walk into the lobby, the hotel has a bright, airy, upscale feel, The hotel staff are very friendly and helpful. Rashad in particular went out of his way to make us feel welcome. The rooms are spacious, fresh and comfortable. I would definitely go back.
from Fort Lauderdale, Florida
Submitted on 09-06-2016
Great stay . Wonderful hosts throughout the entire HOTEL . Outside BREAKFAST area could not have been more BEAUTIFUL ! ‚??‚??‚??‚??‚?? It is a Resort feel from all angles , GREATEST POOL ive ever swam at any HILTON , truly MAGICAL .
from
Submitted on 10-06-2016
Every morning was an enjoyable experience knowing she was around for excellent service. If you stay here and eat the breakfast, I recommend to request her section. She will make the day more positive and better.
from Providence, United States
Submitted on 10-06-2016
This is an awesome new property, directly across the street from City Place. It all starts with the front desk crew, all are whom are upbeat and more than accommodating. The food and beverage quality and service, whether at breakfast, or late night by the gas fire feature, are 2nd to none. The rooms (I have stayed 3 separate times now) are large, crisp, very comfortable, and clean. While it always offers a great vibe, on Saturdays the resort style pool area transforms into a scene out of En... Read more
from Hamilton, Canada
Submitted on 10-06-2016
A great stay at a great hotel. The room was spacious and the bed very comfortable. The tv was up to date. The bar fridge and safe were nice touches. The staff was very efficient and courteous. The lobby and grounds were well maintained. The location was excellent (across from City Place) and the shuttle service included more than just the airport; all you needed to do was ask. I would stay here again.
from Ray, Michigan
Submitted on 29-06-2016
Excellent hotel in walking distance to great shopping and attached to the convention center. They provide a hotel van if you would like to go to the beach, but if the sand in your shoes is not your thing the activities they have at the pool are phenomenal. Great place to enjoy time with family and friends.
from monza
Submitted on 30-06-2016
I normally stay at the embassy suites (which as I have said in previous reviews are very tired) or the Garden Court, which is small and a bit far away from everything) so I have been looking forward to this Hilton coming on line. The Hotel is very new and well laid out - the pool is stunning, the rooms great. We were there for 7 days for work and over the weekend they had live music and an awesome pool party with a DJ. The staff are magic - special mention to Idalia and Elvis at reception and Da... Read more
from Charlotte, North Carolina
Submitted on 30-06-2016
From check in to check out an experience with Hilton is almost always flawless. Late check in was handled flawlessly and the staff as usual was classic Hilton The location was fabulous walk to City Place parking reasonable food good not great
from Suwanee, Georgia
Submitted on 01-07-2016
We visited this property for Fathers Day weekend. Executive Sales Manager Edd Karlan made our weekend super special from arranging a spectacular room, in room treats, restaurant reservations & a Saturday pool side party. Everything about this property is perfectly detailed. Excellent customer service from the minute you pull onto the property. Love handcrafted cocktails at The Gallery & enjoyed grilled octopus poolside. Quick walk to shops & dining. Short drive to the beach. This property has ... Read more
from West Palm Beach
Submitted on 01-07-2016
I am actually a local to the area. I live just a couple blocks from this hotel, but was forced out of my apartment due to a sprinkler malfunction. I stayed at this hotel for a week while things got sorted out and it was a great place to stay. Every single member of the staff was friendly and helpful. The pool is fantastic and the fitness center is one of the nicest I have ever used at a hotel. I will definitely be recommending this hotel to friends when they come to town!
from
Submitted on 05-07-2016
All I have to say is wow there is nothing the place could change, staff excellent the security features of the elevator adds a sense of security you won't get any where else. Me and my lady will definitely be back with out a doubt.5.stars all the way !!! Thanks Hilton of West Palm Beach for the wonderful experience
from Orlando, United States
Submitted on 05-07-2016
My wife and I stayed recently and had a wonderful time, it is a beautiful hotel with excellent staff. Ocean at the front service desk was especially nice. However something to take consideration of is the access to the beach, the actual ocean is a bit of a walk.
from Orlando, Florida
Submitted on 06-07-2016
GREAT hotel! very modern, clean, and a great location! we enjoyed their BBQ food by the pool this 4th of July weekend and the food was DELICIOUS. that burger!! wow! probably the best I've ever had. I'm a Hilton Honors gold member and the clerk at check in didn't even welcome me or acknowledge that at all. she was very plain and not friendly whatsoever almost unhappy with what she was doing. Also i wasn't pleased that there's no control on who has access to the pool and it seems like outsi... Read more
from Miami, Florida
Submitted on 06-07-2016
It's right in front of city place with tons of restaurants and shops. The beach is not too far and the hotel offers complimentary shuttle to the beach. Excellent customer service and clean room. Will definitely stay again if we had the opportunity.
from Fort Worth, Texas
Submitted on 08-07-2016
After a long week of meetings I tried to get some drinks and relax by the pool. They shut the pool down at 10:30. Although the bar band is still playing loud as hell until 2:00. The room service as far as turn down and room cleaning sucks. They took our wash clothes and didn't leave any new clothes. So the band can be loud but the pool is closed at 10:30. Unexceptionable in my opinion. It is Friday night we should be able to party at the pool. Very disappointed in management. I will not return... Read more
from Winter Garden, Florida
Submitted on 09-07-2016
This Hotel is the best in town , located in the heart of West Palm Beach . Great service and great amenities. This was my 2nd time staying there and I will come back . The only thing is they don't have self parking and the vallet is 22.00 per day for guests .
from Middlesbrough, United Kingdom
Submitted on 09-07-2016
So, great staff, rooms etc but you're a hotel, not a pool party. I don't want my room thudding till midnight and then again all day Saturday. Pool was full of adults drinking so kids couldn't go in. What's the point in having a lovely room if you can't use it?
from West Palm Beach, Florida
Submitted on 09-07-2016
If staying get a pool chair early Saturday or Sunday. And sit back and watch! A little surprising but entertaining . Staff very friendly and very helpful. Rooms clean and comfy, airconditioning nosey.
from Providence, Rhode Island
Submitted on 09-07-2016
Staff is Amazing. The building is brand new. Clean and beautiful. Highly recommend this property for business or leisure. Would love to come back and enjoy some down time with the wife. Close to shops, restaurants and beaches.
from Baltimore, Maryland
Submitted on 10-07-2016
Dance Competition All the children had a Awesome time made new memories met new friends. It was a weeklong event watching them dance like stars all of them. It's was Awesome. I think the pool time was the best time though ū???
from New York City, New York
Submitted on 10-07-2016
The property is nice. Staff needs work. The hotel gave the atmosphere of the beach or park as folks had coolers with their own beer and liquor. Not sure if this was a promotion but it was an uncomfortable feeling as I did not expect that a hotel of that prominence.
from Palatine, Illinois
Submitted on 11-07-2016
My husband and I recently spent 9 days at your hotel. This was our second time staying with you since you opened. Both times were equally superb! Your location is walking distance to everything--no car is necessary! The staff exceeded our expectations! We were always greeted by the front desk staff, the concierge and our favorite, Marcel. (front desk manager) when we walked in the front door and addressed by name. We received great service from your dedicated and friendly staff at both resta... Read more
from Newark, New Jersey
Submitted on 11-07-2016
I have stayed in many Hilton Hotels, but this property by far is one of the best kept secrets. It is "Just A Hilton?"....No way. It is an exclusive gem. First the front desk and housekeeping are above and beyond the norm. I also witnessed great work done by the security staff. This Hilton sponsors a Pool Party which unfortunately sometimes encourages alcohol consumption and adults sometimes don't act properly. Well I saw the security manager "Shon" and his team handle the problem efficiently and... Read more
from Coral Springs, Florida
Submitted on 11-07-2016
We stayed there for 2 nights during the 4th of July weekend. It was very relaxing. They only thing missing in this hotel is a balcony. Location was great. I like the free shuttle to the beach. The breakfast package was worth it.
from Curacao
Submitted on 15-07-2016
Amazing hotel, amazing team. From check in till check out this hotel is a amazing one. In the heart of everything. Love the room, big enough. Housekeeping team was great and attentive. Each time you time you enter they Hello. Thanks to Tiffany to get everything done. Would recommend this hotel, the room with pool view. The breakfast team was awesome, great to help!
from Tarpon Springs, United States
Submitted on 15-07-2016
My family and I tagged along on one of my husbands work appointments. This hotel is beautiful and located within walking distance of some of the most fabulous shops and restaurants. I would definitely stay here again. Ocean and Richard were exceptionally helpful. Everyone was friendly.
from Plant City, Florida
Submitted on 15-07-2016
Once again this Hilton is one of the best hotels I've stayed with. Had a group meeting and had everyone stay here, and once again the Hilton staff was fantastic. This property is like a Ritz Carlton (but newer). Just really love this place.
from Saint Augustine, Florida
Submitted on 16-07-2016
Spent one night at this beautiful hotel for our 36th anniversary and was pleasantly surprised to find they had upgraded us to a suite complementary. This suite was beautiful and luxurious. This hotel is spotless and the service is impeccable. Would definitely stay here again. Thanks guys!!
from
Submitted on 17-07-2016
This is a great hotel!! You cant beat the location, the hotel is beautiful, they have pool parties like those in Vegas and movie night at the pool!! The staff is super friendly and very accommodating! So why the but... $22 a night valet and the new age hotel bed. I've stayed at few hotels with new remodels or new construction and they all have the same mattress. Valet- I get some people enjoy the luxury of curbside service but there are some of us that really dont appreciate being forced to pa... Read more
from Cardiff, United Kingdom
Submitted on 17-07-2016
Great hotel in the heart of downtown West Palm Beach walking distance to Citiplace. Great summer rates and the hotel is always buzzing with activity. Pool party on Saturday's is a lot of fun. Both Elvira and Kimberly are an asset to the hotel they looked after us all weekend!
from West Palm Beach, United States
Submitted on 19-07-2016
Each and every person here went out of there way to make us happy- TOTAL CAN DO ATTITUDE! All staff members at all ranks did whatever was necessary to make all guests feel comfortable and satisfied. Night life on Friday nights was better than any lounge! Saturday pool party- KILLER! If you want to feel pampered- this is the hotel to be at! GREAT SERVICE! GREAT ATMOSPHERE! GREAT HOTEL!!!
from Beverly Hills, Florida, United States
Submitted on 20-07-2016
Hotel nice, clean room, location good, staff excellent. Pool party was loud and extreme as in hot body young crowd with loud techno music, couldn't get any where near the pool with a family so we stayed in our room after we tried to check out the pool. Went shopping which is walking distance and fabulous. No internet what a shock and disappointment .
from West Palm Beach, Florida
Submitted on 20-07-2016
Great hotel, great location looking forward to going back for business and pleasure. I've had the opportunity to stay for both. The meeting facilities are very good. the connection to the Convention Center could not be more convenient.
from Washington DC, District of Columbia
Submitted on 23-07-2016
Stayed here on a quick in/out trip to WPB. The decor and cleanliness of the hotel were great. The staff at the hotel was very friendly. Slightly disappointed when the young lady at the front desk told me that I would be charged a $25 fee for early check-in. Not thrilled with that, especially since I was travelling with my elderly parents. Do plan to stay here again in the future.
from Boston, Massachusetts
Submitted on 24-07-2016
New, clean, easily accessible and good quality business hotel. Valet parking is well run and check in was quick and easy. The room was clean, well maintained with a comfortable bed, good working area and a good sized bathroom. Overall a good quality business hotel.
from marietta
Submitted on 24-07-2016
This hotel was beautifully decorated and the customer service provided during our stay was top notch-from check in to check out, valet and room service. The rooms were average size with two very comfortable queen beds (and incredible pillows!). The only thing I wish were different is the limit d counter space in the bathroom, otherwise it was great. Pool area and amenities were well kept and sufficient to accommodate all guests- no long waits or limited lounge areas. Dining was delicious exc... Read more
from Scotland
Submitted on 24-07-2016
The hotel is really super clean, beautiful and brand new! We are very excited to be staying here for a week and it's more than exceeded our expectations! Shout out at the Front Desk for us are Elvis and Idalia - they aim to please putting customers at the heart. The Friday lounge at Galley was a great atmosphere - the band seriously good! Saturday pool party - we liked it - maybe not everyone's cup of tea but you have the option to take the free shuttle bus to the beach - you are so close to Cit... Read more
from Augusta, Georgia
Submitted on 25-07-2016
The staff was super helpful and friendly. Ocean, Elvis and Elvira did a great job making us feel welcome and making sure we had everything we needed. The room was clean and very comfortable. The view of the city was awesome. Breakfast each morning was wonderful with chef Michael providing omelettes. City Place, just across the street, has lots of good food choices as well. The Lake Trail on Palm Beach is also a really enjoyable bike ride or walk.
from Richmond, Virginia
Submitted on 25-07-2016
We have a place in west palm , but our place is under construction so we decided to stay at this " Hilton" for four days.We arrived late 11 pm as our place is close.The lobby was beautiful as were the friendly staff. I was looking forward to going to the pool the next day. However only the fan was on when we checked in the room and when the air conditioner came on it was so loud that we had to call front desk.the security person came up almost immediately and agreed that it was loud and also s... Read more
from Fort Myers, Florida
Submitted on 27-07-2016
I booked this hotel for a weekend getaway from 7/22-7/24, and booked a deluxe room, king size bed with a pool view (which the hotel booking charges more for a pool view room vs. City view room, and charges more for a king bed room vs. 2 queen bed rooms). When I went to check in, I was told they had no more king bed rooms and they were going to give me a room with 2 queen beds instead. I calmly said that's fine, but it's not what I paid for (if they were going to demote me to a room with 2 queen ... Read more
from Miami Shores, Florida
Submitted on 27-07-2016
The hotel is new. The lobby is trendy, the décor is chic. The rooms are just like any other Hilton room. The amenities are nice. The pool area is lively. The staff were all wonderful, courteous and welcoming.
from
Submitted on 28-07-2016
I was here for only one night for a business trip and was skeptical with it being so close to the airport. My first impression of my room was that it was run down and old fashioned. It had gold carpet with a few stains and a bright orange chair and ottoman. However, I was impressed with the upgraded bathroom and the super-soft towels. It is not often that I actually like hotel towels. There was even a bathroom scale. I don't think I have ever seen a scale in a hotel room before. The bed wa... Read more
from Sarasota, Florida
Submitted on 29-07-2016
new hotel, very professional staff and very nice room . Cityplace is very close by and has lots to offer. the hotel has a very nice pool , only downside is the valet only deal with parking. I only stayed one night but that could get pricey over a few days just to park
from new york, United States
Submitted on 29-07-2016
This hotel is very clean and the staff is amazing and very helpful ...The daytime manager helped us with everything we asked for our suite was very clean we will definitely be coming back.Thank you again to the manager ( tall black guy) for all your help .loved the pool very nice During the week the outside bar closes at 5 wish it would stay open a little longer the frozen drinks are the best . there food menu need more options but its ok across the street there is many bars and different rest... Read more
from
Submitted on 30-07-2016
Excellent location. Amazing hotel. I stayed here for a conference and was able to enjoy the city in the evenings. Be sure to visit the onsite pool. It is clean and a great place to unwind in the evening. City Place is located across the street from the hotel. City Place has shopping, restaurants, bowling, a movie theater, just about everything you can think of. The hotel staff was friendly and professional. Loved the free shuttle. The drivers are very personable and a great source of ... Read more
from Greenacres, Florida
Submitted on 01-08-2016
This hotel is located in the heart of WPB, the staff was friendly, its walking distance to shops and restaurants! i really enjoyed the pool party on Saturday from noon to 6pm and the BBQ! the facilities is very clean.
from Hollywood, Florida
Submitted on 02-08-2016
We stayed for the weekend while in town for a concert. The hotel was very nice and clean. The pool area had a great party on Saturday for all guests to enjoy. We stayed on the ninth floor with a pool view. In my opinion, the city view was better on the other side. My only complaint was for valet...which you have no option but to use. At $22 per day, I do not expect to have to wait almost an hour to pick-up my car or to have to park my own car when returning late at night. I live in South ... Read more
from Perth, Australia
Submitted on 05-08-2016
Stayed at the hotel for a week. It is new, very nice and the amenities are great. The pool area is wonderful, and the hotel is close to city place with all the restaurants and bars. As much as the hotel is nice, the service and quality is hit and miss. The bar staff is overall very average and you have to wait a long time to be served, regardless of the time of the day. A few people are great (hauk..,) but it is not great otherwise at the bar and outside. Everything is new, and so is the staff a... Read more
from West Palm Beach
Submitted on 06-08-2016
We used to live in the area, went in the week it opened for dinner, to check out the pool & bar area. Staff in the lobby is great, the feel of this hotel is like a New York getaway, love it!! Restaurant was good, bar area, pool as well!! We look forward to staying overnight!!
from Northern, NH
Submitted on 06-08-2016
We loved this hotel, clean, nice, close to great restaurants, shopping. Great pool. Good pool food. Nice shuttle to/from airport. Everything seemed very nice and new. Great comfortable beds, clean showers and good service. We would stay again.
from New Jersey
Submitted on 08-08-2016
I had a really GREAT stay at the Hilton West Palm Beach for a Girls Get-away with my daughter. The room was spacious, clean and comfortable. We had a great view of the pool. We didn't get down for the Saturday pool party but I'd highly recommend it if you're staying over the weekend. The hotel offers complimentary transportation to the local area; beach, Worth Avenue, Palm Beach so skip the car and take advantage. City Place is right across the street with plenty of places to eat, shop, movies, ... Read more
from
Submitted on 08-08-2016
Great experience from the time I drove up. The hotel is a great location to city place as you can walk directly across the street or take a shuttle. The décor of the hotel is gorgeous where my visitors wanted to change hotels to stay here as well. Very helpful and accommodating for nursing moms. The pool and outdoor activities (chess, connect 4, etc) were great. This is def a hotel that I will stay at again. The staff was helpful and friendly
from Lamorlaye, France
Submitted on 10-08-2016
Good location in West Palm Beach, excellent service throughout with positive staff doing their best (credit to management for this). Nice room - good size, excellent bed, huge flat screen TV, good shower pressure and fully functioning wifi. Breakfast area is a little small but choice and service both good. Gym is well equipped and big, with most machines featuring TV screens. Large outdoor pool. AirCon was reasonably quiet in the room and everything was very clean. Overall an excellent choice if... Read more
from Racine, Wisconsin
Submitted on 10-08-2016
content://media/external/file/3419 The employees working there were great. Nice attitudes. Have stayed in nicer accomodations. Pool was enjoyable. The card system for The elevators is great. Brought a sense of security.
from
Submitted on 13-08-2016
My family checked in and discovered such an amazing place. Nice modern with a great location around shopping and restaurants. We knew the valet may take a few minutes on Saturday morning so I began to call the service. The ticket requests 10 minutes for service. I called 7 times with no answer. We decided just to walk on down and wait for our car. There were numerous cars pulling in for what I learned later was yoga that the public can come too. It took 1 hour and 20 minutes for the poorly ran v... Read more
from Miami, Florida
Submitted on 13-08-2016
This hotel is beautiful and walking distance to City Place. During our stay, my family was comfortable with our junior suite. The suite is spacious with pool view. At the beginning we enjoyed the pool all day. It was relaxing, quiet atmosphere and friendly until Saturday's Pool Party. The atmosphere was completely different. This pool party consisted of crowds from non-hotel guests members. My family was uncomfortable, so we left. We tried room service. No luck! Left a message and never heard ... Read more
from Sarasota, Florida
Submitted on 15-08-2016
Stayed overnight, received my honors breakfast and a room upgrade. Pool was very relaxing. Tons of floats available. I'm only sad I didn't get to stay and do the yoga on the lawn. The housekeeper even helped me zip my dress.
from Lake Worth, Florida, United States
Submitted on 15-08-2016
Hotel is beautiful and conveniently located across the street from city place. Room was clean and pleasant. Valet parking was inconvenient. Waited 40 minutes after we called down for our car because these guys couldn't locate who had our key. Hotel should offer self parking.
from Atlanta, United States
Submitted on 17-08-2016
Great location with easy accessibility to I-95 beautiful hotel lobby and rooms, very inconvenient valet service and valet customer service, restaurant has average food and even after requesting "cracked" eggs for breakfast, received cheap, powdered eggs - for a full-service Hilton, I didn't expect to have to ask for this and then NOT get it
from Charlotte, North Carolina
Submitted on 06-09-2016
I am a professional speaker and this is by far the best I've ever been treated at a hotel. I had four large boxes of books shipped in, the Bellman texted me as soon as they arrived and put them in my meeting room. The AV technician overcame a projector glitch and my PowerPoint showed perfectly. During room clean up, the guy cleaning up the room went and got me a luggage cart so I could take everything to my car. I didn't even have to ask him, he just did it. I know these sound like small things ... Read more
from altadena, United States
Submitted on 06-09-2016
I highly recommend this hotel for business travelers and Vacationers. A wonderful hotel. GREAT STAFF and SERVICE. This is a must if traveling to Palm Beach. Great value and you have to try the Dive in Movie. Too much fun.
from
Submitted on 08-09-2016
Property is well kept. Rooms are large and clean. Efficient check in. Food options are limited. Room service menu weak. The food service is inattentive. Business center not really a business center, some computer screens in the lobby attached to a printer.
from
Submitted on 08-09-2016
We arrived on Sept 3 2016 This Hotel is in the best location . You are able to park and not move the car again until you leave. Everything is within walking distance. My husband and I enjoyed the pool party. I would highly recommend this Hilton location...
from Plantation, United States
Submitted on 08-09-2016
Wonderful hotel with very central location. Room was very comfortable and impecable. The staff is very friendly. My stay was very brief. If I find myself needing a hotel in West Palm Beach again in the near future, I would definitely return to this Hilton.
from Palm Bay, Florida
Submitted on 11-09-2016
We went for my sisters "baby moon" which was also Labor Day weekend. The pool parties they had that weekend was amazing and we're extremely thankful that it's a family hotel because we had our 3 month old baby boy with us.. He loved hanging out and sleeping in the wicker lounge bed
from West Palm Beach, Florida
Submitted on 11-09-2016
Great hotel brand new and fantastic location across from city place and right across Kravis center for art wonderful staff beautiful rooms gives you feeling is spa and resort and a Beautiful pool can be used anytime
from Palmwoods, Australia
Submitted on 12-09-2016
This hotel is absolutely wonderful. The rooms are brand new, kept impeccably clean & decorated modestly. The pool area, although I never swam, was beautifully kept. I was able to try all three on site eateries & the room service. The manor serves the most delicious breakfast and lunch. I highly recommend the Nutella Stuffed French Toast for breakfast (I loved it so much I had it 3 mornings in a row!) and the manor burger is superb also. I tried the Galley on one evening and the service was great... Read more
from nyc
Submitted on 12-09-2016
What a beautiful hotel and surprise. You walk into a very sophisticated upscale but comfortable lobby, not pretentious just nice. The reception desk area was small and to the side. The pool was massive with plenty of chaise lounges and shady areas. There is also a few restaurants and as we were there on a Friday night there was a dj and a lively scene, you don't have to leave the hotel if you don't want! However, City Place with its many restaurants, stores and entertainment is only a short walk... Read more
from New Jersey, United States
Submitted on 13-09-2016
What a wonderful hotel. it's brand new, and GORGEOUS. Wonderful pool. There's a lot of space and chairs and fun floaties. Nice outdoor bar. The dj on staturdays and the trumpeter was excellent. The band at galley friday night was amazing as well. Topnotch service, barely had reason to leave the hotel, and it's right across from cityplace. great service
from
Submitted on 13-09-2016
I love this hotel!The elevators do not let you up without a keycard which I love- makes me feel safe being here on my own. The rooms are pristine! The shower is glass- no old tub. And the POOL- very very very nice! I went down last night at 7:30pm and had the whole luxurious area to myself. I felt like I was in heaven. I will definitely stay here again.
from Orlando, Florida
Submitted on 13-09-2016
The hotel is beautiful and the location is awesome. The breakfast is great. The pool is fun and inviting. They have a huge pool party on the weekends. The coffee shop had wonderful coffees and desserts. The bar is well appointed and inviting. It's a great location... Near the convention center, city place, the beach and the downtown area. A great place to stay with an awesome staff.
from Boston
Submitted on 14-09-2016
Just stayed at this property. What a nice place!!! Property was beautiful, nice room with awesome bed. Can't say enough great things!! Wonderful resort style pool with excellent service!!! Thanks Justin!!! Can't wait to come back!!!
from Westborough, United States
Submitted on 14-09-2016
We were here to celebrate a friends wedding. The location was great right across from City Place. Lots of shops and restaurants. Nice pool . Richard the Concierge is a great help! Really great place to stay!!!
from
Submitted on 15-09-2016
This hotel has it all. But the big thing I want to stress here is how helpful the staff is. They made this stay just an absolute pleasure. They were by far the best I've dealt with ever and 10/10. Will definitely be back. The pools awesome and the food is to die for here. Thanks guys
from Miami Beach, Florida
Submitted on 17-09-2016
We checked in for a doctor conference with our children. The pool was our first thing on the list of things to do. There were no chairs, and the pool party was so trashy. It felt like Las Vegas and not West Palm Beach. I began to not feel safe considering we are at a party around drunk people with my young children. There was zero life guards and a police officer on duty was attending the party instead of doing his job. The kids that were there with partygoers were so out of control my daughter ... Read more
from
Submitted on 18-09-2016
I was blown away by my experience at the Hilton West Palm Beach Resort. The hotel has beautifully appointed rooms, a sprawling pool and a very attentive staff. My husband and I were celebrating our anniversary and your staff went out of its way to make us feel special. I'd like to highlight the outstanding service of Elvira. She went above and beyond to make my husband and I experience the best that your hotel had to offer. She is a consummate professional who offers service from the heart. ... Read more
from Boca Raton, Florida
Submitted on 19-09-2016
Definitely has to be one of the Best Hiltons we have ever stayed..Nice , chic, modern and the best location. The hotel is right across the street from the City place and next door to the Convention Center. Staff was friendly and courteous especially the folks who work at the Coffee store. The best part of the hotel is the resort style Pool and the deck area with the fire pit. Had an amazing time outdoors. The only negative was that there was some really rowdy people at the pool, who also happe... Read more
from
Submitted on 19-09-2016
I stayed for one night. The TV was huge. The zero depth entry pool was a nice added touch. Lobby was welcoming, and the price was very reasonable. I walked over to City Place for dinner which was literally across the street. One area for improvement is that the shower did not drain very well. Also I would recommend serving the draft beer at the bar in pint glasses, and not the smaller tall glasses. I did not mind the valet, which was prompt, but some folks might not like that it is th... Read more
from Halesworth, United Kingdom
Submitted on 20-09-2016
This is a new hotel in a good location with nice rooms and facilities. However, at the time we visited (a Friday) there was a huge pool party in full swing including a loud disco - very reminiscent of a spring break. Now, this may be fine for under 25's but if you are looking for a relaxing afternoon by the pool it is not going to happen; it took us quite a while just to find somewhere to sit. I also doubt if the majority of the revellers were residents. I do not have a problem with this type of... Read more
from Kissimmee, Florida
Submitted on 22-09-2016
I only stayed 1 day in West Palm (for a concert), but I had the best time. This hotel is right in downtown so it is surrounded by everything. The rooms are really nice with great views. The pool is beautiful and the service is even better. Justin and Kim at the pool bar were amazing. I'm sure we bothered them a lot but they catered to our every need and were wonderful. The food was great as well (we ate wings and crab cake by the pool & breakfast the next morning). We did not get to experience i... Read more
from Atlanta
Submitted on 22-09-2016
New hotel right across from City Place (good shopping and dining). Attractive rooms with great beds and tons of outlets for recharging. Large baths incl. walk in showers. Hotel food is usually spotty. Not here. Great food with creative menu selection.
from Brussels, Belgium
Submitted on 23-09-2016
I stayed at this hotel for one night to be close to a concert in the nearby arena. It was a sunny Saturday afternoon and the hotel was full of party people around the pool, drinking heavily. During my short stay i mainly saw extremely drunk people, police had to come with several patrols to calm down some situations. This hotel missed any type of class. The rooms are nice in the style of what you usually can expect in a Hilton. The hotel is conveniently located across the shopping center. All in... Read more
from Maitland, United States
Submitted on 22-09-2016
I love this Hilton. Everyone is so friendly and nice. I would like to return and use some of the facilities on a future visit, but I just didn't have time this time around. Everything was wonderfully clean and positive.
from Manchester, NH, United States
Submitted on 23-09-2016
Service exceeded our expectations in all phases, price was great (off season) but still very reasonable. highly recommend this Hotel to anyone. Close to beaches, major highways and shopping. Trip was a combination of business and added vacation. Would not hesitate to return.
from Florida
Submitted on 24-09-2016
A fabulous five night stay. The view, the pool and the vibe is fresh and modern. The one bedroom suite is nice. It is right at City Place where we had dinner every evening with staff and friends. The breakfast in the morning was enjoyable especially because our server Katherine. She excels in customer service. Her friendliness and people skills are an A+. This is a great place and convenient for business or pleasure.
from ELLENWOOD, United States
Submitted on 25-09-2016
Business trip was a success my clients were happy with the treatment & Breakfast was great & the service was Excellent Due the constructionfrom my window few I wasn't disturbed I would definitely stay here again
from Seattle, Washington
Submitted on 26-09-2016
I was so excited to check this hotel out. Since it was the end of Summer, the price to get a 1BR suite was quite low and thought I'd have a great stay. From the moment I arrived in my room, however, this would change. First, a towel in the bathroom was dirty and a photo below shows this. Next, I attempted to have a pizza delivered to my room. I was told I'd have to get it at reception as they would not let the driver come up. This is a serious problem I consistently raise with hotels. Concerned ... Read more
from Chicago, Illinois
Submitted on 27-09-2016
Our room was kept immaculate by the staff. The swimming pool is a great place for laps and it is wonderfully maintained. The location is near an elegant part of West Palm Beach with nearby shops and restaurants. We always stay at Hiltons because we get breakfast package and they had plenty of oatmeal and wheat bread for healthy eaters like us. For those who don't watch their diets they do have appetizing choices for them. The hotel is right across the bridge from Palm Beach and we hiked acr... Read more
from Arvada, United States
Submitted on 27-09-2016
This was our 30th wedding anniversary trip, seemed like any other business trip I take and am loyal to the Hilton brand. I will pursue other brands for future pleasure travel. Breakfast server Danielle was great!
from New York
Submitted on 29-09-2016
The hotel looks brand new and the rooms are very clean. The service is average and partly useless. The restaurant downstairs next to the lobby is the worst I have ever experienced. The supervisor seems to know what he is doing and seems to be very professional. Unfortunately his waitress girls are the complete opposite and are absolutely not trained. I ordered a drink 3 times and the waitress girls were keep walking around and just ignored me the entire night. Therefore I can't give this hotel... Read more
from
Submitted on 30-09-2016
For being a new hotel it is ok. The shower heads are low and they don't need to be, also there aren't any outlets near the bed to plug a phone into. The employees are nice and down to earth, they aren't reading scripts like some other hotels like this, real people.
from
Submitted on 01-10-2016
We planned our wedding over the past 11 months, with the help of our Wedding Planner and Chiara and of course our vendors, they made all our dreams come true! The Hilton itself was amazingly accommodating to our needs from private rehearsal dinner, to the actual wedding day. And it wasn't just the main Hilton people that went above and beyond it was ALL the Hilton staff. They were all so gracious and supportive making sure that all our needs were being met, not just us as Bride and Groom but all... Read more
from Monterey, California
Submitted on 01-10-2016
Would love to stay again and again. Theven staff at this location went above and beyond for any hotel I have ever stayed at. Theyou were friendly and super responsive to any needs I had on my business trip.
from
Submitted on 03-10-2016
Stayed two nights at the new Hilton, great pool, Really large tv in the room. No need for rental car used free airport shuttle and they offer free shutlle that is a electric car that we rode it to and from the beach. Great restaurants at Cityplace across street. Breakfast is $22 each for buffet only negative we had. Wonderful stay.
from Naples, Florida, USA
Submitted on 04-10-2016
The Hilton West Palm Beach is a beautifully appointed property. It is relatively new, the staff seemed to be appropriately trained, the price point was decent and the area was close enough to lots of great things in WPB and a short drive from Palm Beach. Overall it was a great value for a fun family weekend.
from Palm Beach, Florida
Submitted on 09-10-2016
An "Excellent" rating for a convention center Hilton? I understand your hesitation. But let me tell you, somehow they got it right. Where they found all those happy young staff, I can not presume to guess. How they can maintain spotless conditions despite the flow to pool, spa, restaurant, and bar -- that remains a mystery. Rooms offer terrific beds and lots of towels and Fantastic Quality TV!!!!! The location , across from a prime WPB shopping and recreation center is sublime. The food is de... Read more
from Palm Beach, FL, United States
Submitted on 09-10-2016
Hotel staff was amazing during my stay due to having to evacuate for hurricane Matthew. From the valet to the bellman to the front desk to the housekeepers - everyone went above and beyond to accommodate very concerned, nervous guests. Would highly recommend for its cleanliness, staff and ideal location.
from Hartford, CT, United States
Submitted on 09-10-2016
We stayed at the Hilton while attending a wedding. The room was very nice. It was good to have a mini fridge. The pool was awesome! Cityplace (shops and restaurants) was across the street, the convention center was next door, and the Kravitz center was close by. The staff was friendly and helpful.
from New York City, New York
Submitted on 11-10-2016
A special mention to Ocean who works at the Front Desk and was a wonderful comfort and help to my 90 year old Mother during Hurricane Matthew; I am forever grateful for Ocean's personal care of my Mom
from Boston, Massachusetts, United States
Submitted on 11-10-2016
Our experience at the Hilton West Palm was wonderful. Literally every aspect was perfect. Part of our stay was during Hurricane Matthew, we were blown away (not literally) by how organized the whole hotel operated during even a hurricane between the security, food service, house keeping, valet and front desk. Everyone did a wonderful job making our stay comfortable. The grounds and facility were also beautiful. Great pool with fun scene during the weekends. I feel like the value was exceptiona... Read more
from swindon, United Kingdom
Submitted on 13-10-2016
Most were great..one was awful.the food was good and the service was excellent. A night receptionist was terrible..unhelpful and rude. If I'd had time I would have reported him to management. He let the whole place down
from
Submitted on 13-10-2016
I stayed here a few days on business. Truly an awesome place!! The price I got (well under $200) for the quality of room and hotel was great! It definitely had a hip vibe to it but still classy enough for the conservative type. The location is great! It's right across the street from City Place. A couple things to keep in mind though: 1) a can of soda costs $3.00 here. Walk .5 to the Publix and pick up snacks and sofa is my recommendation. 2). I got free breakfast (due to hotel status)... Read more
from Tampa, Florida
Submitted on 14-10-2016
This is a very modern and clean hotel. Close to the airport and near the city center. There are multiple trains that run frequently, there is actually two sets of track in parallel to the hotel. Valet parking only.
from Robbinsville, New Jersey
Submitted on 15-10-2016
Rooms were very nice. Hotel was very nice. Parking per day is high. Location across from City Place is excellent. Overall exceptional experience. Food service and bar prices a bit high. Comfortable beds and nice size rooms.
from McLean, Virginia
Submitted on 15-10-2016
Brand new Hilton right across from lots of restaurants and entertainment. Great pool and courtyard areas with plenty of room to relax. Very good food as well. Free shuttle from the airport and very helpful front desk.
from Laguna Vista, United States
Submitted on 19-10-2016
From the beautiful accommodations, friendly staff and perfect location make this a pleasurable stay. I would highly recommend this hotel for you stay in the Palm Beach area. The pool area is beautiful and great for entertaining kids. The staff made sure my every need was taken care of.
from London, United Kingdom
Submitted on 20-10-2016
We only stayed for one night but the experience was good. The hotel is modern and clean, efficient front desk and the bedroom was light and spacious. The pools are open until 11pm which was fantastic for us - it meant we could chill out after our transatlantic flight and drive up from MIA. Unfortunately the restaurant was closed for a private function (made up of just one large table - plenty of space to accommodate other diners) and the bar snacks menu was limited so we ended up eating across t... Read more
from
Submitted on 21-10-2016
When we got into our room at 1:30am the a/c wasn't working quite right, and they sent someone up immediately. Mr. Belany was courteous, quick, and efficacious. He apologized for the inconvenience and gave us vouchers for complimentary appetizers or drinks. This morning I realized I left something in the room and Mr. Roderick went out of his way to kindly bring me back to the room and let me look around until I found what I left. Everyone was super nice and thoughtful! :)
from Chicago, Illinois
Submitted on 24-10-2016
I came for a business conference. My Hilton Honors account is at Diamond status. I am always offered a bottle of water, snacks and cookies at check-in - every time except at this hotel. My coworker, who has absolutely no Hilton status, was upgraded to the top floor, while I was shoved into the 6th floor. Diamond status is supposed to get free breakfast, I did not. I even asked the front desk upon checkout about it - she couldn't careless. She told me she would take the breakfast off, but she did... Read more
from
Submitted on 24-10-2016
The hotel is gorgeous with very courteous staff. Staff went the extra mile to ensure my stay for my fiancee's birthday was simply amazing. The room was very spacious and up to date with amenities. Ocean reached out prior to my arrival and made sure they birthday celebration was special. Very thankful for the professionalism of the staff.
from
Submitted on 26-10-2016
Awesome location if you are in town for a convention at the convention center. We had a room overlooking the front city view and it was beautiful. Check in was a breeze...the valet parking was convenient and they ran back to get my sunglasses out of the car for me. Great customer service!
from Dublin, Ohio
Submitted on 27-10-2016
I stayed in this hotel for an annual conference. My room was clean, spacious, and comfortable. Great comfy bed and huge TV. My room was quiet and provided all my needs. The grounds of this hotel are very nice with a lovely pool and palm trees. These grounds can be seen as one emerges from conference break-out rooms, so it made being stuck inside a little easier to take. Wait staff for our conference was very attentive and accommodating. My only suggestion would be more charging stations for elec... Read more
from Dromore, United Kingdom
Submitted on 30-10-2016
We booked for 2 weeks with breakfast and wifi and I was excited to visit and stay in this new hotel. The pool is excellent for disabled as my husband is in a wheelchair and they have a wheelchair that you can use to go right down into the pool. I was very disappointed with the welcome and the details given to guests as this is the front door of your business so to speak and as a Hilton Honors member staff need greater customer care training. I could not believe that we had to go to the reception... Read more
from Norwalk, Connecticut
Submitted on 30-10-2016
I was attending a Childbirth Educators conference at this hotel last weekend. It felt very new and clean. The rooms are gorgeous. The bathrooms were spotless. The pool area was stunning. Great place for a conference. It is also located across from a wonderful area that has tons of shops and restaurants with live entertainment on weekends.
from Pittsburgh, Pennsylvania
Submitted on 31-10-2016
No cell service in many of the rooms. Front desk had an attitude with any complaints/concerns. They basically tried to make excuses rather than even attempt to make things right. Do yourself a favor and skip this hotel. Pool was nice just not worth the aggravation.
from Pembroke Pines, Florida
Submitted on 02-11-2016
I arrived at 11 pm and found the font desk reception refreshing. Renardo was so kind and he really advance the surrounding area and gave me great information on why I should visit West Palm Beach again. The room was very nice. We were on the 9th floor with a city view. Great? Even though our stay was brief, we checked out early the next day, I was very satisfied with the service we received.
from West Palm Beach, Florida
Submitted on 02-11-2016
Excellent hotel and staff . Close to restaurants and shopping . Hotel accommodations were excellent . The rooms are very clean and relatively new . Pool view was excellent . Great bar and breakfast service .
from Santa Clara, California
Submitted on 03-11-2016
The Hilton West Palm (downtown) is awesome! It's immaculate and the employees treat you like kings and queens. It's conveniently walking distance from dining, entertainment and shopping. It's really close to car rental returns, the airport and excellent golf courses! The resort pool if fabulous - you feel like you're in the tropics but with all the amenities of the city right there! We were lucky to be on the 11th floor - they accommodated my request to be high up. We had a view of the city and ... Read more
from Sandy Springs, Georgia
Submitted on 04-11-2016
I stayed here for one night for work and found the hotel to be well kept and staff to be friendly and accommodating. I would say the rooms appeared to be slightly more dated in person than the photos that show online but overall the rooms were in good condition. I ate in the hotel restaurant which was decent but there also were a number of other options nearby.
from Naples, florida, United States
Submitted on 04-11-2016
we loved the pool and the pool area..we had cocktails and dinner outside next to the fire pit which was huge and so beautiful..loved the veggie burger and enjoyed the entire evening...the breakfast was very good with great service, in fact all the employees are so happy and helpful..NO bad faces or unhappy people.
from Tallahassee, Florida
Submitted on 06-11-2016
This is a very nice Hilton, right in downtown West Palm Beach - walking distance from PB Convention Center, Kravis Center, PBAU and CityPlace. The decor is very upscale and the rooms are comfortable and spacious. My room was a city-side view on the 11th floor - and I could see for miles up the coast, a nice view of downtown, and straight through to The Breakers on Palm Beach island and the water. On-site parking is valet only at $22/day, but room rates are still quite reasonable for the area and... Read more
from Orlando, Florida
Submitted on 06-11-2016
We are platinum Hyatt members. I say this to say that we travel a lot and are not ignorant when it comes to traveling, accommodations, and recognizing quality and good customer service when we see it. This trip we decided to give Hilton a try over the Hyatt... We chose this particular hotel because of the location and the amenities. From the time we arrived our stay at the Hilton was a disaster. The first ‚??Deluxe City View‚?? room we were assigned on the 7th floor only had a view of condom... Read more
from Orlando, United States
Submitted on 07-11-2016
The hotel is beautiful and the staff is super friendly and helpful. The room was spacious and extremely clean. The location is wonderful as well with lots of shops and restaurants within walking distance. I would recommend this Hilton hotel.
from Suffern, New York
Submitted on 10-11-2016
I am happy to say that once again we had a fabulous stay at the Hilton. This time we stayed 6 nights and as soon as we entered the hotel we felt as if we "were coming home". We were warmly greeted and our suite was waiting for us. Marcel Paul greeted us and made us feel welcome as if we were family. The entire front desk from Christian, Elvis, Americo and Rich had smiles on their faces and could not have been more helpful. We are loyal guests of this property and not only are we greeted war... Read more
from Palatine, Illinois
Submitted on 12-11-2016
Very helpful staff made this an excellent experience. All the food provided by the hotel for the conference was excellent. The room was very clean. The hotel has a beautiful pool. With the lovely pool area.
from
Submitted on 13-11-2016
This hotel is clean, very modern and accessible. We spent a week end for a family vacation in the sun and were very pleased. Staff is great. Before coming to the property i received a text informing me what time our room will be ready and if we had any special requests! (Thank you Raquel!) - im a Gold member so im sure that helps too ;) Hotel is walking distance from shops and dinning area. Pool is great. Its a driving distance from beaches but convenient. Will stay again!
from west palm beach, United States
Submitted on 13-11-2016
The hotel was bright and wonderful and beautiful. Placed in the right spot and accommodations and service was wonderful. They are friendly and very accommodating to any problems. Our rooms were clean, and any services needed someone is always there to help.
from Long Island, NY
Submitted on 14-11-2016
My husband and I just spent the weekend at the Hilton. The experience was better than we expected. The hotel is modern and beautiful ! The pool area is a little tropical paradise. The room was very clean and decorated nicely. We only wished the bed was a little firmer but no big deal. The employees went above and beyond and made us feel very welcome. We really enjoyed Saturday afternoon by the pool and the bartenders (Justin & Didi) made some great drinks. I highly recommend Justin's mo... Read more
from Columbus, Ohio
Submitted on 13-11-2016
Go somewhere else if you have the option. Problems with check-out, room service, front desk, billing among other things. And this hotel is located next to an eight lane street that you have to cross in order to get to City Park where the shops and restaurants are located. Good luck crossing those eight lanes. The light barely stays on long enough to give you time to cross. Cars fly by. I would never stay at this hotel again.
from Wellington, Florida
Submitted on 16-11-2016
Very pleased with stay. Excellent quality room and amenities. Walking distance to shops and restaurants at city place. Very convenient location. Pool was beautiful and cabanas added a great retreat. Very happy with stay.
from Palm Beach, Florida
Submitted on 17-11-2016
The Hotel has a fantastic location across City Place West Palm Beach. Parking is a challenge since it's only valet and very congested. Seems a new parking will be in service in the future. Food & beverage could be better. Internet is very weak. If you are Hilton Honors you suppose to get complimentary service but is never the case. Always a challenge after four times staying in the property. Rooms are very nice, bathroom showers floors seem to build humidity and looks very bad. Great location ... Read more
from Michigan, United States
Submitted on 17-11-2016
The Front Desk Staff (Guest Services) and Supervisor were very accommodating, professional and extended excellent customer service. The Concierge was also very pleasant and welcoming. The Housekeeping staff was excellent.
from Kuwait City, Kuwait
Submitted on 19-11-2016
Comfortable seating outdoors in view of the pool. Breakfast options are not plentiful but suitable. Good place for business meeting as well as family or solo trips. I thought the staff could have been more attentive to surrounding tables - they were empty and left dirty and the restaurant was not busy - it was after the rush.
from United States
Submitted on 19-11-2016
We stayed only one night (before a stay at the Breakers) and chose the hotel because it was close to City Place. It was a short walk across the road and City Place offered a number of choices of restaurants, shopping, and even a grocery store. The hotel was very nice, with nice size rooms, clean, and comfortable. The pool area looked inviting (but we did not use the pool due to thunderstorms). The front desk was very helpful with holding our luggage and calling cabs.
from Temecula, California
Submitted on 20-11-2016
Plenty of restaurants/shopping close by, only downfall is the hours of room service available. If you are not a fan of construction then this is not currently a good stay for you but it did not impact my stay.
from Bethesda, United States
Submitted on 25-11-2016
Fabulous hotel, wonderful service. I just wish I could have stayed longer to enjoy the beautiful pool. The location was ideal. Very nice atmosphere. The only thing that was missing is that I love to have coffee in my room while getting ready for the day. Otherwise, this was perfect. I would recommend any Hilton to colleagues and friends and family.
from Sarasota
Submitted on 28-11-2016
Such a lovely looking hotel. But looks only go so far. The staff were very helpful and interested in my concerns, but I felt as if my comments were not taken seriously. Valet was challenged all three times we needed our vehicle. Poor time management and inconsistent. Each time we received our car it had greasy fingerprints on the wheel, the radio was turned to a completely different station and the sunroof had been opened. Not cool. Period. I wondered if our car had returned from a scene out o... Read more
from new york, United States
Submitted on 28-11-2016
will stay there again, the pool side deck with tree house is definately very relaxing and very nice and could spend the whole day there. the only thing is there is no microwave in the room, should ask one next time. but overall this is the best hotel I ever stay at west palm at a very reasonable price
from Zurich, Switzerland
Submitted on 30-11-2016
I usually hesitate to give bad reviews, but i want to be honest and give this hotel the chance to improve. At our arrival, the reception staff missed the opportunity to give us something close to a warm welcome as everybody at the front desk seemed extraordinarly busy even though there were no other guests present or waiting: hello, ID+CC please, here's your room key, there's the elevator, bye. Further, calls to the front desk were no pleasure at all as you are given the impression to just c... Read more
from West Palm Beach, Florida
Submitted on 30-11-2016
Bright, new, beautiful contemporary hotel and restaurants. Bar is busy with lots of people mingling, a really nice place to meet. Right next to the new convention center. Great staff, quick and professional.
from Chicago
Submitted on 30-11-2016
It is close to all the shops and dining. The pool was glorious and perfect for our two little daughters because it had a zero depth part that they could wade into. The lobby was lovely and all the staff were friendly and helpful.
from Yorktown
Submitted on 30-11-2016
Really enjoyed the hotel. The staff was very helpdul and always friendly. Very clean. Great location. Pool area very nice. Food was excellent, as was the coffee in the sundry! Only issue was a/c unit made huge banging noise when it kicked off. Very to hard to sleep. Noone else in our party of 9 rooms had this issue however.
from
Submitted on 30-11-2016
Great place for a weekend getaway. Beautiful facility and close to many resteraunts and shops. Richard out front was superhelpful and a delight and was Justin at the pool bar. Highly reccommend the hotel.
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