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Embassy Suites by Hilton West Palm Beach Central/Airport

West Palm Beach, FL, US (PBI)

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Based on 1005 reviews
South Florida jewel!
Room & Rates
1 King Bed Deluxe Non Smoking  - Embassy Suites by Hilton West Palm Beach Central/Airport - 1

1 King Bed Deluxe Non Smoking

  • 1 King Bed
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Sofa Bed
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
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1 King Bed Non Smoking  - Embassy Suites by Hilton West Palm Beach Central/Airport - 2

1 King Bed Non Smoking

  • 1 King Bed
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Sofa Bed
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
Hide room details
1 King Non Suite Non Smoking  - Embassy Suites by Hilton West Palm Beach Central/Airport - 3

1 King Non Suite Non Smoking

  • 1 King Bed
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
Hide room details
1 King Bed Corner Non Smoking  - Embassy Suites by Hilton West Palm Beach Central/Airport - 4

1 King Bed Corner Non Smoking

  • 1 King Bed
  • Larger Suite
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Sofa Bed
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
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1 King Bed Corner w/Balcony Non Smoking - Embassy Suites by Hilton West Palm Beach Central/Airport - 5

1 King Bed Corner w/Balcony Non Smoking

  • 1 King Bed
  • Larger Suite
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Sofa Bed
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
  • Balcony
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1 King Non Suite Roll-In Shower Non Smoking - Embassy Suites by Hilton West Palm Beach Central/Airport - 6

1 King Non Suite Roll-In Shower Non Smoking

  • 1 King Bed
  • Visual Alerts
  • Roll-In Shower
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Sofa Bed
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
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1 King Non Suite Accessible Tub Non Smoking - Embassy Suites by Hilton West Palm Beach Central/Airport - 7

1 King Non Suite Accessible Tub Non Smoking

  • 1 King Bed
  • Grab Bars in Bath
  • Visual Alerts
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Sofa Bed
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
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2 Queens Balcony Non Smoking - Embassy Suites by Hilton West Palm Beach Central/Airport - 8

2 Queens Balcony Non Smoking

  • 2 Queen Beds
  • Kitchen
  • Patio/Balcony
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Sofa Bed
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
Hide room details
2 Queen Beds Non Smoking  - Embassy Suites by Hilton West Palm Beach Central/Airport - 9

2 Queen Beds Non Smoking

  • 2 Queen Beds
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Sofa Bed
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
Hide room details
1 Queen Accessible 2 Room Suite - Embassy Suites by Hilton West Palm Beach Central/Airport - 10

1 Queen Accessible 2 Room Suite

  • 1 Queen Bed
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
Hide room details
2 Queens Non Suite Non Smoking - Embassy Suites by Hilton West Palm Beach Central/Airport - 11

2 Queens Non Suite Non Smoking

  • 2 Queen Beds
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
Hide room details
2 Queens Non Suite Roll-In Shower Non Smoking - Embassy Suites by Hilton West Palm Beach Central/Airport - 12

2 Queens Non Suite Roll-In Shower Non Smoking

  • 2 Queen Beds
  • Roll-In Shower
  • Visual Alerts
  • Free Hot Breakfast
  • Free Evening Reception
  • Free Hi Speed Internet
  • Sofa Bed
  • Coffee/Tea Maker
  • Refrigerator
  • Microwave
  • Iron/Ironing Board
  • LCD Flat Screen TV
  • Premium Channels
  • Daily Housekeeping
  • Free Local Calls
  • Hair Dryer
Hide room details
Embassy Suites by Hilton West Palm Beach Central/Airport
1601 Belvedere Road, West Palm Beach, FL US 33406

West Palm Beach is one of the jewels of South Florida, it`s an oasis of breathtakingly beautiful beaches, thrilling recreation and world-class architecture.

This hotel offers the perfect location for your stay whether traveling for business or pleasure. You`ll be minutes from the renowned shops, attractions and restaurants of Worth Avenue and City Place; close to a thriving arts and cultural community and a short distance from 160 of the area`s finest public and private golf courses.

Property Amenities Include:

  • Free Wi-Fi
  • Free Airport Transportation
  • Free Newspaper in Lobby
  • Free Parking
  • Outdoor Swimming Pool
  • Business Center and Services
  • Fitness Facility
  • 18,000 Square Feet of Meeting Space

Escape the ordinary, and discover Embassy Suites by Hilton West Palm Beach Central, a hotel that anticipates your every need. This hotel has recently underwent a 6 million dollar renovation that completely transformed all the guest rooms and some public areas.

Guest Room Amenities Include:

  • Cable Television with Premium Channels
  • Video Game Console
  • Telephone with Voice Mail
  • Free Local Calls
  • Refrigerator
  • Coffee / Tea Maker
  • Microwave
  • Desk
  • Complimentary Toiletries

There is something for everyone near the Embassy Suites by Hilton West Palm
Beach Central, whether it`s the white sandy beaches, or dodging the sand traps at the nearby golf courses you will be in for a real treat.

Nearby Area Attractions:

  • Rapids Water Park
  • Lion Country Safari
  • Cruzan Amphitheater
  • Royal Poinciana Playhouse
  • Clematis Entertainment District
  • Botanical Gardens
  • Flagler Museum

AMENITIES:
  • 24-Hour Front Desk
  • ATM Machine
  • Business Center
  • Business Services (+)
  • Cafe
  • Concierge Desk
  • Dry Cleaning Service (+)
  • Express Check-Out
  • Fitness Facility
  • Free Airport Shuttle
  • Free Morning Paper
  • Free Parking
  • Free Wi-Fi
  • Gift Shop on Property
  • Great for Kids
  • Laundry Services/Laundry Facility (+)
  • Lounge/Bar
  • Multilingual Staff
  • Outdoor Pool
  • Porter / Bellhop
  • Restaurant
  • Room Service (+)
  • Safe Deposit at Front Desk
  • Sauna
  • Valet Parking (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1005 reviews
from Palm City, Florida
Submitted on 18-05-2016
I had a very early flight to take so I elected to stay near the airport. Terrible sound proofing at this hotel. One can hear everything next door. The shower, toilet flush, conversations. Absolutely disappointed with my choice. I won't be staying here. Rm 1413 has only a great view to offer.
from Sarasota, Florida
Submitted on 21-05-2016
My wife and I were here at the Embassy Suits for business. First, we did the early check in, but when we got to the hotel the man checking us in said he had to change our room due to maintenance issues on 14th floor. So he moved us to the 11th. at first we were okay with this , but then we realized the room was on the other side of the hotel next to the airport. Jets taking of every 20 min. Needless to say not much sleep. Second, after the managers reception one of the bartenders argued with us ... Read more
from Boston, Massachusetts
Submitted on 22-05-2016
We stayed here for one night and did not experience noise from the airport, which we were expecting due to its close proximity (we were on the 12th floor). Lunch in the restaurant was very good (service was a bit slow) and the hotel has an excellent breakfast buffet as well. Plenty of room for 4 of us with the separate living room area.
from Wayzata, Minnesota
Submitted on 23-05-2016
The front desk was very accommodating to get me into my room well before check in time. My room was very spacious and clean. Fantastic breakfast! Roscoe's omelets are better than any spendy restaurant, and don't forget to try his dynamite homemade salsa!! Close to airport/downtown, great location!!
from
Submitted on 25-05-2016
We stayed here for two nights and it was such a great experience. Our balcony room was great and the staff was so generous. Ryan, from the front desk on the overnight shift was great, he made sure that my boyfriend and I had everything we needed. He went above and beyond to make sure that we were taken care of, great customer service!! :) Definitely will be returning to this Hotel in the future!
from Bangkok, Thailand
Submitted on 03-06-2016
The staff were 10 out of 10 from the Desk to the restaurant. They all went above and beyond. The hotel pool and gym were good and the breakfast and evening cocktail hour was excellent. The staff also helped me with my specific work needs. Cheers,
from Saint Louis, Missouri
Submitted on 03-06-2016
We missed our cruise due to bad weather and had to stay 3 days instead of one at the Embassy Suites. We really enjoyed the entities at the hotel. The Breakfast, the workout center and the Manager Reception were exceptional. The staff was over accomodating g. We will definitely stay again!
from Biloxi, Mississippi
Submitted on 04-06-2016
We got a suite for family of 6. It was perfect. Top floor, well appointed, just lovely. Nice to know that there are locations available for larger families. Most rooms only have 2 queen or doubles but this one had a king with pull out couch and rollaway. The breakfast buffet was awesome!
from Albany, New York
Submitted on 05-06-2016
There are no words to describe our experience at this hotel. By far the best hotel I've ever stayed in my lifetime. Absolutely no exaggeration, no complaints. The location is prime, the hotel staff absolutely went ABOVE and BEYOND to accommodate my boyfriend and I. Literally I am speechless by the entire experience and stay. There isn't any words.
from Texas
Submitted on 06-06-2016
I liked the location of the hotel. It was close to the airport and not too far from the local beach. The staff was great and the managers were very tentative. The breakfast bar was good and the open bar was wonderful. I think they can improve on cleanliness. My sheets were a bit dirty and so was the bathroom, but it is a good place to stay for the money.
from
Submitted on 16-06-2016
Marlie set the tone for a really great weekend. She gave us a great room with a view. We enjoyed the pool & hot tub.The breakfast is top notch. Both chefs that make the omelettes make great omelettes, We had a Great weekend
from Staten Island
Submitted on 16-06-2016
Everything about my experience at this hotel was top notch. The hotel was clean. The breakfast was awesome. Roscoe your the man! The location was close to everywhere we needed to be. What a great place.
from
Submitted on 16-06-2016
this is an excellent stay and the breakfast was awesome! the fitness center was great too! lots of equipment with personal tv's bed was very comfy would stay again for sure. the lobby bar service was slow but that's the only compaint
from Tampa, United States
Submitted on 16-06-2016
We travel to West Palm Beach every summer for a lacrosse tournament and stay only at Hilton Hotels. This is the 2nd year in a row we have stayed at this Embassy Suites. We like the rooms and like the prices, but do not like the service at the bar. We bring about 30 families with our group, we get together at the bar and they only have one bartender every year. Too slow. On a personal note, my toilet was clogged when I got there (How did the maids miss this?). Maintenance came right away an... Read more
from
Submitted on 16-06-2016
We got to the hotel before checkin time. Marlie went out her way to find an available room that was ready. We told her we wanted a room on a high floor on the Airport side. I also was having a hard time getting in my Hilton Honors account. Marlie happily help us.She set the tone for a really great weekend.
from
Submitted on 29-06-2016
This is our fourth visit to this hotel and we love it. The service is exceptional from the helpfulness of the front desk, to housekeeping to the food and beverage staff. We had dinner in the restaurant last night with great Caesar salads, wild mushroom soup and fresh local catch fish. Fitness center and pool were lovely and spotless. The airport location is very convenient - East to the beaches and West to Lion Country safari. Airport shuttle runs every 30 minutes.
from
Submitted on 29-06-2016
We loved it we loved it we loved it. After a long day of planning my bestfriend's wedding we came here to crash and relax. We checked in right after the wedding and we got into our room of choice and just crashed. We ordered room service, which was top-notch they took good care of us and made sure we had everything we need we even got instructions on what to do with our food and our room. In the morning we went straight for BREAKFAST we couldn't wait to get our plates and after we had breakfast ... Read more
from Panama City, United States
Submitted on 29-06-2016
The room was spacious with a private bedroom and separate living room. There was a fridge, microwave and coffee maker in the room. Coffee was provided in the lobby 24/7 so I didn't bother making coffee in the room. The coffee in the lobby is very good. The shower was a walk-in and while the bathroom was a bit on the small size it was very well done and the shower made up for it. There was separate counter between the living area and the bathroom with a small bar sink. I didn't make us of that bu... Read more
from Washington DC, District of Columbia
Submitted on 30-06-2016
Reception staff, staff in general were terrific and would acknowledge us when we crossed paths. Breakfast was outstanding. This is an exceptional value for the room and breakfast. The only thing to improve on is more towels in the pool area.
from Port Orange, Florida
Submitted on 30-06-2016
Hotel is conveniently located to highway and beach. Would have never known it was by an airport because I never heard any planes. Beautiful hotel, great breakfast and evening reception. Clean rooms. Will definitely stay again
from San Francisco, California
Submitted on 02-07-2016
Great people at this hotel make all the difference. I like being in a suite and the breakfast is expansive. The location is convenient right by the airport. There is a nice lobby and pool outside. I always stay at this hotel when I come to West Palm Beach.
from Port Saint Lucie
Submitted on 04-07-2016
We spent one night on a Be Our Guest Certificate (free night) issued from a disastrous previous Embassy Suites stay. Short and simple, this stay did not win us back as an Honor Member. Room and halls smelled. Room was worn, cabinets chipped and toilet stained (scrub brush would've solved it). Evening reception was nice, breakfast more than adequate. However, we wouldn't return...the dirty toilet on arrival and stench in the hall was a turn off for the entire stay.
from Silver Spring, Maryland
Submitted on 05-07-2016
Very nice hotel win friendly staff. I was happy with my stay with the exception of the following snafus: 1. None of the outlets worked in our bathroom. There was no convenient place to dry my hair in front of a mirror. 2. I had prepaid for the room before arriving. When I checked in, my card was charged again for the full amount. The front desk staff reversed the charge but that was $400 of vacation funds tied up in my bank account for the next three days until it made it cleared. I was very un... Read more
from Plainfield, NJ
Submitted on 05-07-2016
Unfortunately in room 611 the dust was evident, the lamp shade was cracked & had a hole, and the TV remote was nasty! The toilet seat was swinging & sloshing around the toilet & the beds were sunken & worn; truly in need of replacement.
from Commack, New York
Submitted on 06-07-2016
My husband and I stayed in this hotel about 3 weeks ago while in Florida. The hotel is absolutely great!! The room was very a nice size with a super comfy king size bed. We booked our stay through Expedia and free parking, breakfast and cocktails were included which was great!!! The breakfast was delicious and even had an omelet station. The dining area in the hotel is big and has a lot of TV's which is nice. The pool area was also very nice as was the gym. There's free WiFi which is also a plus... Read more
from Reidsville, Georgia
Submitted on 08-07-2016
Clean, modern, and affordable elegance. The evening reception is always a welcome event for us when we travel. The facilities were very clean and well maintained. Staff was helpful and friendly. Full breakfast was included as well! The breakfast and evening reception at the bar was worth the $$ we paid for the room!! A real bargain!
from
Submitted on 10-07-2016
We made a blind selection on Priceline but the embassy was what we needed. Great breakfast. Only downside was that a family reunion of 150 crowded the cocktail hour and some wild kids. Overall a good choice with a shuttle to City Center. Five minutes from airport with free shuttle. A good clean cost savings hotel that has a great atrium.
from Boston, Massachusetts
Submitted on 11-07-2016
My husband and I were visiting family in West Palm and were looking for a hotel near to their house. We stayed at this hotel and it was excellent. We were upgraded to a suite that had a 180 degree view of West Palm. The suite was spacious and very clean. The hotel was also conveniently located to downtown, so we didn't have to drive far to explore the city. I loved this hotel and will stay there again, next time I'm in WPB.
from Richmond, United States
Submitted on 15-07-2016
I was traveling on a multiple city trip and landed at this hotel. It was such a great experience. My room was outstanding and comfortable. It was like being home. They have a awesome breakfast and a very nice restaurant. The managers happy hour was also a unexpected treat. I was there for business, but would love to take my family to enjoy it when I would have more time. I would highly recommend this hotel for business or pleasure. It is top notch.
from
Submitted on 19-07-2016
The people at the front desk are very friendly (especially the gentleman from Lebanon whose name I forgot. He did his best) but there are many other issues with the hotel. I made my reservation months ago. After a very exhausting trip we came to the hotel , they said they do not have the suit I reserved. So they gave me sheets and blankets and they tried to give me a standard room where children could sleep on a sofa, not bed. I rejected and got upset. Then they somehow?? created a suit I deserv... Read more
from Westbrook
Submitted on 19-07-2016
Great place to stay !!! Easy access to airport clean rooms and excellent staff. Highly recommend this hotel to all my friends. Very helpful staff. My room was clean. My stay here was well worth it. Thank you
from Fords, New Jersey
Submitted on 20-07-2016
Very near WPB airport this is a great venue for meetings. Again this hotel was great. Staff is very friendly and accommodating. Not being there on vacation I am not sure about attractions and the such. Neighborhood is commercial district not fancy. Would definitely go there again.
from Greenwich, United States
Submitted on 23-07-2016
It is not the first time that I stayed there and I love the room and especially the bed. Very comfortable. But the service was not good. The maid service and the Restaurant where quite what It used to be
from Riehen, Switzerland
Submitted on 26-07-2016
A great hotel to stay en route to Miami. Very affordable and easily located near the airport and still close to town. We just arrived there on the fly, but the way we were welcomed was fantastic. The receptionist was extremely helpful, explained about the weather, all the freebies the hotel offered, helped us to contact the wildlife sanctuary and just made you feel welcome. There was happy hour with free drinks and snacks, when we arrived, a nice pool and the room was spacious and the beds ( bo... Read more
from Central Florida, Florida
Submitted on 27-07-2016
Embassy Suites by Hilton West Palm Beach Central has a great location. Also has everything you need when traveling. Enjoyed the staff, Scott at the front desk was awesome! Would stay there again for sure!
from Oyster bay ny
Submitted on 28-07-2016
We arrived at the hotel around 6 and just left the luggage in room and headed out for dinner with family. We returned shortly after that and noticed we only had 2 towels. I then called housekeeping for over 1/2 hour to tell them we need towels and no one answered. After no response I called the front desk and the phone rang for over 20 times and no one answered at the front desk. Before leaving the next day I advised the front desk and the guy looked at me like he was a deer in the headlight... Read more
from Kenilworth, New Jersey
Submitted on 28-07-2016
I often stay at Embassy Suites because I don't have to worry and this location delivered again. Professional and friendly staff, super clean and comfortable suite are guaranteed. Convenient to restaurants and local businesses. Great mattress and quality breakfast. I would recommend and definitely return.
from Columbus, Ohio
Submitted on 29-07-2016
I will stay here next time I am in town - big room, big free breakfast, and comfy bed! The micro & fridge were a bonus, and it was great to have a small kitchen sink! My family was very comfortable here, and easy access to the airport when we had to catch out flight.
from Palm Beach, Florida
Submitted on 31-07-2016
Home away from Home!Thank You Embassy Suites for a wonderful stay ! Scott cotton goes out of his way to make sure each and every guest is taken care and always has a smile on their face when they leave.
from
Submitted on 02-08-2016
Start with good. It's hard to beat a great !!! free hot breakfast in the morning .Better then most . Very easy to get to from Highway easy check-in and check-out rooms were clean organized and well-appointed mine felt updated .king suite. Large work desk . very comfy couch with chaise lounge.fridge did not work upon arrival but was immediately replaced. Bed and linen were extremely comfortable and very clean.staff was always kind. Definatly worth the money paid. The bad... Bathroom although ver... Read more
from Jacksonville, Florida
Submitted on 03-08-2016
I've traveled across the U.S and have stayed at many hotels. Amazing customer service is very rare , (believe it or not) Zulma handled my check in very professionally keeping a wonderful smile on her face, making me feel welcome and excited to visit West Palm, Florida . Zulma went out of her way even after check out to reassure me some things I left behind were secure.She was even able to mail it back to me and keep in touch with me during the process to make me secure about my valuable forgott... Read more
from Jacksonville, Florida
Submitted on 08-08-2016
Great value. We've stayed here multiple times and we are consistently impressed with our stays. We enjoy the evening reception and breakfast and we were also given an upgrade this trip! This is definitely my go to hotel in West Palm!
from West Palm Beach, Florida
Submitted on 12-08-2016
Great hotel. Breakfast was amazing. Happy hour was awesome. Everyone was helpful at the front desk. The cleaning staff did a great job at keeping the room clean all week. Definitely would recommend this hotel to anyone staying in west palm!
from Tallahassee, United States
Submitted on 13-08-2016
With the large suites to relax, the wonderful managers reception in the evening, and the helpful and considerate staff, this is our favorite place to stay while visiting our District office, which is conveniently only a 10 minute drive away. It never disappoints.
from
Submitted on 15-08-2016
Very nice facility, helpful staff and close to shopping and beach. The free breakfast in the mornings was great and certainly added to the value when you are traveling with children. The facility itself is very nice, clean and welcoming. My kids enjoyed the pool area as well.
from Kansas City, Missouri
Submitted on 03-09-2016
Convenient to the airport a good managers reception and breakfast. The lunch and dinner have limited me yes however the food is very good. I have been here for over a year and would like a better rate system for those of us who make this our second residence
from Port Saint Lucie, Florida
Submitted on 03-09-2016
This is an all suites hotel. we had a corner suite which had everything you could want. We only stayed one nite but have stayed there before. Separate bedroom with TV, Living room Dining room combo and small kitchen. Microwave, refrig and coffee maker. There is a complimentary cocktail gatherings for 2 hours in the evening which includes snacks. We had hamburgers and fries from the restaurant which were very good. It is directly across from the airport, but we did not hear any noise from there o... Read more
from San Diego, California
Submitted on 05-09-2016
We found ourselves wishing we could stay a little longer as our suite was huge and the breakfast was excellent. Chef Roscoe makes excellent egg white omelets. Service all around good and very convenient. Will definitely stay when we come back.
from Lake City, Florida
Submitted on 07-09-2016
Visited with a few friend and had great time. Enjoyed the beach and the site from my balcony! Looking forward to visiting do on as I always enjoy Palm beach. It's a great place to visit with Family are friends.
from Grandy, North Carolina
Submitted on 08-09-2016
Had a great time here. Used the outdoor pool and jaquzzi and it was well maintained. Our room was very clean and as expected. The breakfast was very delicious and well stocked always. We live the coffee and tea in our room as well. The staff was very friendly and always happy to help.
from
Submitted on 09-09-2016
The hotel was great! The free breakfast and drinks were nice. My only complaint was they were renovating by the elevator so we had trouble getting up and down but i would stay there again in a flash! The room was clean
from
Submitted on 10-09-2016
This Hotel is only 6 minutes away from City Place and close to all the good attractions in West Palm beach. Great staff fast check in with a friendly smile. Good breakfast and evening reception with cocktails and wine . Definitely a place to spend a few nights. I would highly recommend it to everyone.
from Naples, Florida
Submitted on 11-09-2016
They are currently undertaking some renovations on certain floors, and were working on the parking lines - but despite that - great service and staff, clean rooms, free happy hour, free breakfast including omelettes. A hop from City Place. Will be staying there again and again when going to West Palm Beach.
from Orlando, Florida
Submitted on 12-09-2016
Details described throughout the survey. The staff locked me out of my room when I went to get breakfast in the lobby area. That was only one situation out of the many. Doors kept being slammed all night. I was startled several times out of my sleep.
from Eureka, California
Submitted on 13-09-2016
We stayed 3 night in a King suite, which was spacious and well set up. The staff were very pleasant and helpful. The breakfast and happy hour were very nice. The gym, pool and Hot tub were clean and inviting
from Lockwood, New York, United States
Submitted on 14-09-2016
this is less than a mile from PBI , very convenient when you land late in evening, hotel had wonderful pleasant front desk employees, and every employee had smiles on their faces even though the place was full to overflowing! our room was extremely comfortable i almost wish we could have spent another night. breakfast was a bit hectic we went down around 930 and there were no empty clean tables, we noticed guests cleaning a spot so they could eat and having to wait for clean dishes.. this coul... Read more
from Roxbury, New Jersey
Submitted on 14-09-2016
We always stay in Embassy, Boca Raton, FL. This time because of logistics, we decideed to try West Pam Beach Location. Hotel OK (not as nice as Boca). We came at 12:00 (GOLD Hilton members) and were told that the room is not ready and will not be ready till 3. Comparing to Boca: I came at 12:00 AM the night before my reservation was to start (cahnge of schedule/plans) and was accomodated. We sat in the lobby for about 30 min and the front desk lady came and offered us different room ??? ... Read more
from Gardendale, Alabama, United States
Submitted on 20-09-2016
The Embassy Suites is one of our favorite hotel brands and this one did not disappoint. We booked a regular, non-suite King room. The room was spacious and had a city view on the 11th floor. Standard Embassy Suite amenities were present including a microwave, mini fridge, sitting area, etc. The evening managers reception, which includes free drinks, is always nice. The bountiful breakfast buffet was really, really good. Embassy Suites staff is always friendly but this location's staff went... Read more
from London, UK
Submitted on 21-09-2016
Hotel is OK mostly however its pool area, previously a great asset, let it down this time. It seems since our last stays back in 2014 some of the attention to detail has gone and it felt noticeably rougher around the edges. The pool deck was filthy for the duration of our 4 day stay and in desperate need of a hose down. Nobody even cleared up the trash so we regularly stepped (barefoot) in the same discarded items like crushed chips, bobby pins, coins and sharp pieces plastic. Although the fix... Read more
from West Palm Beach, Florida
Submitted on 21-09-2016
Ants in the room. Other than that the stay was excellent. The staff was very courteous. They greated us everytime we waled by. My kids was treated excellent. They were great. The food was wonderful. Chef Roscoe was great for breakfast. The bar tenders was wonderful. Thank you it was a stressful week but they made my stay wonderful.
from wellington, United States
Submitted on 20-09-2016
This location was very disappointing. As a Hilton Honors member, I've stayed at many Embassy Suites and can speak about the brand. The hotel rooms were outdated with poor a/c vents and running toilets. The service wasn't any better. We requested towels in the pool/spa area and had to end up walking through the freezing lobby and elevators soaking wet because they never came. We were told, "they are in the dryer." Breakfast was to be served starting at 6:30 am. We arrived at 7 am and the s... Read more
from Arrochar, United Kingdom
Submitted on 22-09-2016
We were greeted very warmly by Stanley at reception who was very helpful. Bar staff were very friendly - especially enjoyed the "happy time" - good nibbles and free drinks!! Room was very clean and well furnished. Breakfast was very good - great choice and plenty of tables. Free wifi not good in all areas of the hotel
from
Submitted on 22-09-2016
This is my 2nd stay at this hotel. Was here a month ago, and that stay was perfect. This time I checked in had TV issues After several phone calls, an engineer came up. Couldn't fix it so said he would be back. 20 mins later he called said it was fixed but it wasn't. 45 mins later it's fixed. Spoke with Ryan who was awesome and took good care of me. The next day had toilet issues. They came to fix it but didn't check it. Made the call back, which they came immediately fixed it. Fady, at the fro... Read more
from Dumont, New Jersey
Submitted on 27-09-2016
Clean , quick shuttle to airport, room service was quick and friendly. Shuttle to airport every 30 minute. Nice pool. Bed vet confortable. Good shower preasure. I love the lotion and soap provided at the hotel so much I found it online and purchased it for future use
from Delray Beach, Florida
Submitted on 01-10-2016
Have stayed here before. That's what brought us back again. Will do so again when the occasion arises. The managers reception is one of many reasons we stay at the Embassy Suites. The staff is attentive, helpful and professional.
from Suwanee, United States
Submitted on 05-10-2016
The hotel rooms/bathrooms are in need of a serious update. The rooms felt overly used and smelled musty. The included breakfast was good and convenient. The cost of our stay helped ease the disappointment of the quality of the room/bathroom but I don't believe we will stay here again.
from Lake Worth, Florida
Submitted on 10-10-2016
One problem doing my stay other than that it was excellent staff very nice and helpful hotel very clean and in very nice area. Everything was perfect into the one Lil problem that love this hotel other
from
Submitted on 10-10-2016
I am amazed at how the SAME hotel, can be so DIFFERENT, based on it's location. While this location may be considered convenient, I was very skeptical when I checked-in because of the many males using loud, fowl language in the lobby. The carpet had large, unsightly STAINS and there was ABSOLUTELY NO Water Pressure in the shower. I actually felt unclean after taking a shower. The staff was unfriendly, impersonal and offered no assistance when I approached the desk. This stay was unacceptable so... Read more
from West Palm Beach, Florida
Submitted on 11-10-2016
Hurricane Matthew was coming and also a wedding reception was being held that same weekend. The Embassy Suite staff was on point. Vanessa Goode, Vilkings Jimerez, Todd, Dolly , Keith, Rossgo to name a few went beyond the call of duty to assist with making it happen. It was a success. Everyone was very well pleased. The food was excellent. I would used them again. Thank you for making my job easy. Wedges Enterprises LLC
from Ft. Lauderdale beach, United States
Submitted on 11-10-2016
This is a fantastic hotel. The Staff was extremely friendly and eager to please. Very satisfied with my choice of hotel. Will definitely stay there again and again. This hotel is a true gem in West Palm Beach.
from
Submitted on 12-10-2016
Staff is EXCELLENT. My room was large with ample accommodations. Hotel was quiet. Provided complimentary food during the hurricane for the guests. Also gave us reassurance of safety in being in their hotel.
from
Submitted on 13-10-2016
I always try to stay at an Embassy Suites. The staff is very professional and accommodating to your needs. Rooms are clean, spacious and decorated in good taste. The one bedroom suite has a master bedroom with a living room area with a sofabed, microwave, refrigerator and sink. Also a combination safe is located in the master bedroom closet for your valubles and a hair dryer in the bathroom. A good size fitness center with the necessary equipment for a good pump and a large swimming pool. The... Read more
from Pembroke Pines, Florida
Submitted on 14-10-2016
I have never stayed in an embassy suites before, this location was convenient to access just about everything - the mall, airport etc... Very nice suites - clean. Was here for a wedding- staff at lobby desk seemed a little distracted but overall my stay went without a hitch. Would stay here again.
from Lakeland, Florida
Submitted on 17-10-2016
Went there over spring break with my two teens at the busiest time of year. Accommodations were nice and the free breakfast is fantastic with enough choices to satisfy anyone. It was pricy but that time of year every place is. The pool and gym are big enough and was able to get in some decent workouts. It's also located close to shopping for those who prefer to do some of that.
from Trussville, Alabama
Submitted on 20-10-2016
The Embassy Suites chain has a big draw with the bounteous breakfast and evening complimentary cocktail hours. The problem lies in the escalation of their pricing. Over the last three years the pricing has almost doubled with recent remodeling and minor upgrades. The rooms, lobby, pool, bar, and restaurant are not the caliber for current pricing. You won't be disappointed here if you can afford to overpay. Staff is friendly and helpful. Located in an industrial/airport location so wandering out ... Read more
from Englewood, Florida
Submitted on 21-10-2016
This and all embassy suites locations have switched to very poor no name wine. And only thin yellow tasteless beers. The snacks are at best ok. Actually this location was better than most embassy suites locations. The embassy suites is not the treat it used to be.
from Dallas, TX
Submitted on 21-10-2016
This is my hotel of choice when traveling to West Palm Beach (which I do a lot). The hotel has a great location and the hotel personnel are very helpful. There is a gentleman that works the front desk named Scott that can make a good stay a great one! A highly recommended property.
from Burke, United States
Submitted on 24-10-2016
The hotel was very close to the airport and where I grew up. It had excellent road connections. The hotel was beautiful, clean and has an excellent view of the airport. The breakfast and evening snack and drink comprised most of my meals. A Burger King was only 1 block away. If I visit the area, I would definitely stay there again.
from Dedham, MA
Submitted on 26-10-2016
Comfortable, clean, accommodating are just some of the words that describe a recent stay here. Suite rooms are nicely sized with separating door for the early riser to work & the sleeper to sleep. Saw a double rainbow out front of hotel - good sign
from Miami, Florida
Submitted on 26-10-2016
My boyfriend and I decided to take a trip up to West Palm and booked this hotel. I've stayed at a few Hiltons before but they were during over seas trips but I took a chance with this one based off of the pictures honestly lol We booked a standard Queen and paid 109 for the room and it included breakfast for the both of us. We arrived a little bit before 12 or 1. Parking is really easy, free, there is no key card or anything like that. We walked in and the lobby and dining area is actually quite... Read more
from
Submitted on 26-10-2016
Stayed at the Embassy Suites prior to a cruise. The courtesy shuttle picked us up promptly at the airport even though it as a little late. It is a beautiful hotel with a large open lobby. You walk in facing the restaurant, which is quite large. Oddly, the front desk is off to the left, out of direct view as you enter. The staff was very professional and checked us in with no problems. The room was very nice, as expected. The hotel doesn't appear to have much nearby, so we went down to the hotel... Read more
from
Submitted on 02-11-2016
Compare to the Marriott, Embassy Suites surpass in all aspects. My experience from the time entered the property to front desk, room, restaurant, bar, sitting area, restrooms, atmosphere, pool, fitness centre and quality of service and food was completely awesome.
from Camarillo, California
Submitted on 03-11-2016
My husband and I stayed for several days in October 2016 and had a really great time. Marlie Louischamps and her front desk staff went out of their way to help us find the right room that would fit our needs. They were cheerful, patient and consistently helpful during our entire stay. Also, we only had extremely positive experiences with EVERYONE on the staff there from housekeeping to the wait staff in the great restaurant and morning buffet and the night manager- all were kind and made our st... Read more
from
Submitted on 04-11-2016
Great hotel experience. Great staff and very accommodating. Breakfast and complimentary evening reception none better!! Expect staff to greet you with a smile and willingness to meet and provide your need. The encountered Staff at this particular Embassy is a reflection of its corporate Mission Statement.
from Dallas, Texas
Submitted on 05-11-2016
Not the best Hilton property in West Palm Beach. Classic Embassy but very aged. The set up of the rooms were also classic, but the closets and showers were hard to maneuver round due to constantly having to open and shut the doors that were always in the way.
from Jacksonville, Florida
Submitted on 06-11-2016
This is a modern hotel near the airport. Pluses include free parking, happy hour with free drinks, free breakfast, large suites, fitness center and pool. The only negative is that it feels institutional. There is no scenery, no good places to walk to, and nothing romantic about it. If you're looking for a clean business hotel, this is a great choice.
from Tallahassee, Florida
Submitted on 07-11-2016
Hotel was in decent shape and kept up pretty well. Staff was great and extremely helpful. I much appreciated the free cocktails and breakfast. Both were pretty tasty. Very convenient to the airport. I have to come back for business in a few months and would definitely stay there again.
from Miami
Submitted on 07-11-2016
Overall stay was good, nothing major. Beds are comfortable and the free breakfast is great. I am sure I will stay at this hotel again. The rooms are large great for a family very comfortable,worth the money.
from Nassau, New Providence Island
Submitted on 08-11-2016
This was only my second stay in a Embassy Suites hotel but I'm starting to warm up to the brand. I was welcomed as a Hhonors elite member upon arrival and given my key in quick succession. I love airport hotels like this with a view of the runways. It just brings out the kid in me. Room was neat, spacious and clean. Breakfast was very good with with a very nice cook making omelettes. The only hiccup during my stay was being bombarded by housekeeping the next morning, as to when I would vacate ... Read more
from Freeport, Bahamas
Submitted on 11-11-2016
This hotel will by far exceed your expectations whether travelling for business or leisure. The staff is amazing, the breakfast is delicious, happy hour is certainly a plus and the drinks were really good, and the rooms and clean, comfy and spacious. They also have a shuttle service that takes you to City Place where you can shop, dine, party etc. This hotel will definitely be my number #1 choice when travelling to West Palm Beach.
from Miami, Florida
Submitted on 12-11-2016
We had a family gathering in West Palm Beach. Some of the family flew in from out of town. The hotel is almost on top of the airport and if convenience to the airport is important this is for you. We had room service several times and the service and food were good. The morning breakfast was great with personally made omelets and an excellent variety of other options served in a large airy atrium. The evening manager's reception is amazing, draft beer, wine and alcohol were all complimentar... Read more
from
Submitted on 17-11-2016
I spent one night at this hotel on business. It's not bad at all for an airport hotel. There's not much within walking distance, but they do run a free shuttle down to City Place. I prefer staying a distance from airports if possible because it seems many airport hotels get rundown quick. This hotel is very well kept up however. The rates for the quality of room were very good. The beds were comfortable and the rooms clean. The bathrooms are small and a bit older, but still clean. For th... Read more
from Melbourne, Florida
Submitted on 18-11-2016
Great staff! Nice new rooms! Great locatio, close to everything. Malls, outlets, restaurant, airport and the I-95. Complimentary breakfast is awesome. The best part is the swimming pool, my family and I really enjoyed is Heated.
from Miami, Florida
Submitted on 18-11-2016
Had trouble with staff providing the correct room that I had reserved with my HHonors points. Situation was rectified but it was a hassle since my mom has a disability and we had to move from one room to another.
from Raiford, Florida
Submitted on 21-11-2016
Nice clean rooms, hallways, lobby. I had a double bed queen suite and it did seem smaller than any other embassy suites I had stayed at. The breakfast set up was the most organized I have experienced. Will definitely be staying again when I'm this area.
from South Windsor, Connecticut
Submitted on 21-11-2016
We have now stayed at this facility twice this year. We were in a corner suite which was enormous and a regular room recently. I think you will enjoy your stay at this facility especially if you are arriving at PBI airport.
from Pasadena, California
Submitted on 25-11-2016
Loved the hotel and the staff was very helpful and friendly. The complimentary breakfast was excellent and the omelettes were made to order. I would recommend this hotel if you are in the area. The location was perfect.
from Fort Lauderdale, Florida
Submitted on 25-11-2016
I went for an annual conference and though there were over 2000 members in attendance the hotel was able to hold its own, the service was impecable, the staff was extremely friendly and obliged to all of our needs. There is a happy hour every night which was awesome, and a free breakfast buffet which included an omelette station , etc. There are shuttles that run every 15 mins to and from City place so no need to drive around. You won't be disappointed if you stay at this hotel, it was extremely... Read more
from Raleigh, United States
Submitted on 25-11-2016
Enjoyable stay, clean room, excellent staff, the food and service in the restaurant was amazing. The work out and pool facilities looked nice and well maintained, though I did not use them during my stay. The mingling event and breakfast daily, included in the stay was a big hit with the entire group. These amenities made the stay enjoyable.
from Fairfax Station, United States
Submitted on 26-11-2016
We were told that if we found a better price elsewher (we did on Priceline.com) we would be given the better rate plus an additional 20% discount. Embassy Suites claimed that because we did not find a difference of greater than 1% we did not quality. We thought "Best Price guarantee" meant that the EmbassySuites.com web site would truly offer the best price. It did not. Another lame promise from this brand. Also, the housekeeper was really rude, but never once vacuumed our room or made up th... Read more
from West Palm Beach, Florida
Submitted on 27-11-2016
My suite was a corner suite a it was very spacious and beautiful. My view was great and I couldn't have had a better stay. Definitely will go back. Staff was extremely pleasant and very welcoming. Wish more hotels were like this.
from Lantana, Florida
Submitted on 29-11-2016
The hotel was amazing place to be the staff were very nice each and every individual greeted you with a smile it was a very comfortable atmosphere Roscoe's omelettes were amazing with his homemade salsa what a great breakfast they had at the location also I love the happy hour . Also I had the opportunity to check out the pool area and the gym which is also a great amenities to have on site at the hotel I definitely can't wait to go back !!!!
from Oklahoma City, Oklahoma
Submitted on 02-12-2016
Love Embassy Suites. Great staff. Love the complimentary breakfast, has something for everyone. The amenities are nice too, pool, tennis court, gym etc. The staff remembered us and was attentive to our needs.
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