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Acqualina Resort and Spa

Miami, FL, US (MIA)

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Based on 862 reviews
Room & Rates

Standard Room, 1 King Bed with Sofabed (Intracoastal)

1 King Bed and 1 Full Sofa Bed
Features a private balcony

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room, 1 King Bed with Sofabed

1 King Bed and 1 Full Sofa Bed
Features a private balcony

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Room, 1 King Bed, Oceanfront

1 King Bed
Features a private balcony

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Classic Suite, 1 King Bed

1 King Bed
Features a private balcony

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

1 King Bed or 1 Twin Bed
Features a private balcony

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Suite, 1 Bedroom, Oceanfront

Deluxe Suite, 1 Bedroom, Oceanfront

1 King Bed
Features a private balcony

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront

1 Twin Bed or 2 King Beds
Features a private balcony

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Suite, 2 Bedrooms, Oceanfront

Deluxe Suite, 2 Bedrooms, Oceanfront

2 King Beds or 1 Full Sofa Bed
Features a private balcony

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Standard Room

Standard Room

1 King Bed and 1 Full Sofa Bed
600-sq-foot (56-sq-meter) room, balcony with city views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, minibar, espresso maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Deluxe Room

Deluxe Room

1 King Bed and 1 Full Sofa Bed
600-sq-foot (56-sq-meter) room, balcony with water views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, minibar, espresso maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Room, Oceanfront

Room, Oceanfront

1 King Bed and 1 Full Sofa Bed
615-sq-foot (57-sq-meter) room, balcony with ocean views

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, minibar, espresso maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Classic Suite

Classic Suite

1 King Bed and 1 Full Sofa Bed
1012-sq-foot (94-sq-meter) room, balcony with ocean views

Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Refrigerator, minibar, espresso maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
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Suite, 1 Bedroom

Suite, 1 Bedroom

1 King Bed and 1 Full Sofa Bed
1430-sq-foot (133-sq-meter) room, balcony with ocean views

Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, oven, and dishwasher
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

1 King Bed and 1 Full Sofa Bed
1430-sq-foot (133-sq-meter) room, balcony with ocean views

Layout - Bedroom, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, oven, and dishwasher
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Suite, 2 Bedrooms

Suite, 2 Bedrooms

2 King Beds and 1 Twin Bed
2035-sq-foot (189-sq-meter) room, balcony with ocean views

Layout - 2 bedrooms, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, oven, and dishwasher
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms

2 King Beds and 1 Twin Bed
2035-sq-foot (189-sq-meter) room, balcony with ocean views

Layout - 2 bedrooms, living room, and dining area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Kitchen with refrigerator, stovetop, oven, and dishwasher
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details

Suite, 2 Bedrooms

2 King Beds and 1 Twin Bed
Features a private balcony

Layout - Separate sitting area
Relax - In-room massage available
Entertainment - Free WiFi, LCD TV with premium channels, and DVD player
Food & Drink - Espresso maker, minibar, 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Day bed, queen sofa bed, and free local calls; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking
Hide room details
Acqualina Resort and Spa
17875 Collins Ave, Sunny Isles Beach, FL US 33160

Rooms
Make yourself at home in one of the 98 air-conditioned rooms featuring minibars and espresso makers. Rooms have private balconies. LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a sauna, and a 24-hour fitness center. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining
Enjoy a meal at one of the resort's dining establishments, which include 3 restaurants and a coffee shop/cafť. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Sunny Isles Beach? This resort has 1938 square feet (180 square meters) of space consisting of conference space and meeting rooms.

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Know Before You Go

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Rollaway bed fee: USD 50 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:
  • 24 Hour Room Service
  • 24-Hour Front Desk
  • Beauty Shop/Salon
  • Coffee Shop
  • Complimentary Coffee
  • Concierge Desk
  • Conference Rooms
  • Dry Cleaning Service
  • Elevator / Lift
  • Express Check-Out
  • Free Local Calls
  • Gift Shop on Property
  • Hypoallergenic Room Available
  • Jacuzzi/Hot Tub
  • Kiddie Pool
  • Library / Video Library
  • Lounge/Bar
  • Multilingual Staff
  • Picnic Area
  • Poolside Bar
  • Porter / Bellhop
  • Sauna
  • Shopping
  • Spa Services
  • Steam Room
  • Wedding Services
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 862 reviews
from Greensboro, North Carolina
Submitted on 17-05-2016
We visited Acqualina Thursday-Sunday in celebration of my wife's birthday. Good: Overall, the experience was wonderful. Amazing food, beautiful grounds, very attentive staff. Not So Good: It was a bit noisy sleeping one night with furniture being moved around above us, and each night we both woke up hot and had to further turn the A/C down (to 65 degrees) to sleep comfortably. There was scaffolding being built beside the serenity pool the day we rented a cabana, so it was a little disappointin... Read more
from
Submitted on 19-05-2016
This Resort is a winner. We loved every minute that we were there and can't wait to go back. The hotel staff is extremely accommodating and out to please their guests. Omar at reservations was extra special and made sure that our stay was beyond our expectations. Thank you Omar for all your help every step of the way!! We came to celebrate my moms birthday. We wanted this vacation to be perfect! We were 5 women and the goal was to relax and enjoy in a 5 star Resort.The Acqualina Resort and SPA w... Read more
from Lima, Peru
Submitted on 21-05-2016
This is my 2nd stay and won't be the last one. Loved it ! My husband and I booked a suite and we were upgraded to a one bedroom suite upon our arrival (we are LHW members). Beautiful room with a wonderful view. Everything is top notch. Great bathroom with lots of towels. Nice bedsheets but would improve the options of pillows, my husband asked for a firmer pillow and what they brought was not a firm one. I loved the feather ones. The best and most beautiful beach. Always setting us up very... Read more
from New York City, New York
Submitted on 24-05-2016
When we pulled up to Acqualina Resort & Spa on the Beach I felt like I had arrived home. The resort is gorgeous and feels exceptionally grand, while providing all of the comforts of home. My only complaint is that we didn't have enough time to enjoy everything the resort has to offer! We did get to the beach and we were able to sample 3 of the pools, which were each incredible. It was really enjoyable to have a room with direct views of the beach and resort area. What an incredible view! Our pri... Read more
from Doral, Florida
Submitted on 24-05-2016
I stayed in this hotel after my wedding day before we went on our honeymoon. The hotel is outstanding! As a courtesy they gave us a late check out along with flower petals on the bed and strawberries covered with chocolate and a nice welcoming and congratulation card. The service was implacable. The breakfast was included and there was a variety of food. Delicious!! We spend the day at the beach and enjoyed the hotel facilities. We had a wonderful experience. Not to mention we got an ocean view ... Read more
from Yavne'el, Israel
Submitted on 26-05-2016
This hotel is a state of the art hotel. They give attention to every detail! The staff is amazing, they give you the feeling your important. The pool and the beach are a dream!! The room service is more than perfect. For me its one of the best ever !!!
from Los Angeles, California
Submitted on 29-05-2016
I stayed with my girls for 3 days, May16 to May18/2016. Omar, Cynthia, Chaudelyne and Juanna were the persons who made our trip a dream come true. The premises are emaculate, super comfortable and an elegant ambiance prevails throughout. This place is a beautiful place to stay. Very hard to leave. Bed and bedding were super comfortable. bathrooms with a separate room for toilet and bidet, made the suite super conducive for the 5 of us. Kitchen facilities have the newest appliances, with beauti... Read more
from New York City, New York
Submitted on 06-06-2016
I have been to Miami so many times, and it has always been my "default" east coast quick vacation. however staying at the Acqualina changed my Miami trips for me forever! I went on a sisters and mom trip. The resort is beautiful, service over the top and I can't wait to go back! Starting with valet were so helpful, we arrived prior to check in and they brought our luggage to the spa so we could change into our beach clothes and then took our luggage up to our room when it was ready. Juanna at ES... Read more
from Stratford
Submitted on 07-06-2016
Stayed here while on a work trip/conference - and was amazed at the over-the-top consideration of the staff, immaculate facilities, incredible views, beautiful private beach and truly stunning spacious rooms with every luxury you could want. It has multiple pools - including a private pool for adults - as well as a wonderful spa with its own private pool and waterfall jacuzzi overlooking the beach. I had a 90 minute massage, and salt scrub - as well as a foot ritual to start off the relaxation... Read more
from
Submitted on 14-06-2016
The staff at the Acqualina is the best I've ever experienced. Friendly, accommodating and well trained. The room and bathroom were oversized, roomy and beautiful. The view of the beach and water was spectacular. We spent 4 nights here and felt pampered every day. We sampled all of the restaurants and they were all great, especially Il Mulino. The level of luxury was unequaled! I will be back!
from London
Submitted on 17-06-2016
Third time at this hotel and it has only got better. Beautiful well appointed rooms; the whole hotel is absolutely spotless; truly excellent food (best breakfast ever with such helpful wait staff. Costa for lunch, Il Mulino and room service for dinner) and every single member of staff is genuinely eager to make your stay as enjoyable and hassle free as possible - service everywhere is second to none. Wonderful zero entry pool for children and the hotel is super child friendly without ever feeli... Read more
from
Submitted on 18-06-2016
Luxury and very well served. Beautiful installations an location. It is the best hotel in Sunny Isles, by far. I love staying at the Acqualina specially because they did me a Suite upgrade to a very nice room with ocean view.
from La Quinta, California
Submitted on 27-06-2016
My husband and I have been celebrating our anniversary at Acqualina for the last 10 years or so. The first year that we stayed there; we began our stay at The Ritz Carlton and promptly checked out after discovering Acqualina the evening that we had dinner at Il Mulino. It just felt right, familiar ‚?? as if we always belonged there. From day 1 the staff has been beyond reproach. The grounds are impeccable with breath taking views of their pristine beach. The water there is always turquoise. The... Read more
from Philadelphia, Pennsylvania
Submitted on 28-06-2016
We came to Acqualina to celebrate my mother's 50th birthday and what a wonderful experience it was. I had reached out to Christof (the GM) and his team beforehand and they made sure that the vacation went perfectly. Every single one of our needs were attended to. The hotel, our room, and everything in between was just wonderful. I'm looking forward to coming back here again in the near future!
from
Submitted on 30-06-2016
I had a fabulous mini vacation at the Acqualina The staff were very attentive and they truly try to cater to your every need. The room, pool and other resort facilities were wonderful. My room comfortably slept my family and felt like a luxurious personal condominium. The concierge went above and beyond to find the perfect restaurant to celebrate a special occasion. The GM is always on site greeting guests and making sure you are enjoying your Acqualina experience. Phenomenal.
from Washington DC Metro
Submitted on 01-07-2016
I came to the Acqualina Resort for a quick get-a-away and was not disappointed during my short stay. As soon as I arrived at the hotel, I knew that my experience was going to be outstanding. I was extremely impressed by the high level of service. Jose D., Juan-Carlos, and Glenda are just a few of the staff always there to greet us with a smile and ask if they could be of service. Cristof Pignet, the General Manager, was very friendly and made a point of introducing himself. In all my travels,... Read more
from Dallas, TX
Submitted on 02-07-2016
Some friends and I take a beach trip from Texas to a "fancy" hotel and this year we stumbled upon the Acqualina. By far the loveliest hotel we have ever stayed. The staff was so nice and accommodating. Our room wasn't beach front, but still amazing packed with amenities. Staying here won't disappoint.
from San Francisco, California
Submitted on 05-07-2016
This is a relatively small hotel from the number of rooms rented out, approximately 90. The rest of the property are owners. This smaller number lends to the high touch personal level of service you would expect. We rented a one room suite which had a spa like bathroom, living room, full kitchen, small room with office and day bed and incredible views. This was a great family friendly resort with small futbol/soccer field, basketball goal, life size chess board and many other activities and ... Read more
from
Submitted on 12-07-2016
Called/emailed to confirm a Escalade with three car seats for my 3.5, 2 and 0.5 yr old child before arrival in early March. Not once did I confirm. Not twice. FOUR times. Because seeing as though this is in Florida, you can pretty much guarantee someone in the service chain will not do their job right, nor will they care to resolve it in a timely manner. What do you know? Driver shows up, knowingly mind you, with only two car seats... and then asks me to hold a child and/or just buckle one up ... Read more
from London, United Kingdom
Submitted on 12-07-2016
WOW, What a place from start to finish, truly the best customer service we have ever received. All staff engaged and helpful, SPA amazing , room superb and spotless. Amenities were high quality. Dining was 5 star in all restaurants. Pool staff available and helpful at all times. Grounds are well kept. After many years of travelling I have to say i have probably found the best hotel , we will be back
from
Submitted on 13-07-2016
I visited Acqualina this past Saturday for my mom's birthday. From the minute you arrive at Acqualina you are treated like royalty! Excellent service and wonderful staff. Kim, Jocelyn, Juana and the rest of the ESPA team made our experience at the spa very relaxing. Lunch at Costa Grill is a must!! They have a stunning beachfront setup with friendly and attentive staff. Glenda offered us delicious coconut water and peach infused rum that we drank straight from a coconut. David was very help... Read more
from Florida
Submitted on 14-07-2016
This is a place you need to experience! The décor is awesome, everything is perfection! We had the most awesome meal at Il Mulino, service and food was 5 star plus. We also used the spa, it is very beautiful and tranquil but what makes it really special are the staff, they are the best ! They also have a lovely private pool and huge heated whirl pool for the use of the people in the spa. This property is outstanding, can not wait to come back !
from Midlothian, Virginia
Submitted on 15-07-2016
Very Nice hotel/resort. The staff is Amazing! They go out of their way to accommodate your every need and to mention you by name. The beach area is peaceful with plenty of chairs for guest. Service on the beach was just as nice as inside the hotel. The buffet breakfast was great. They also have awesome activities for the kids. The owners of this establishment were so nice and walked around greeting guest. You can tell that they value customer service.
from
Submitted on 17-07-2016
Amazing, magical place with the best service one could ever imagine. We had a wedding there and everything was perfect. Beautiful architecture, fabulous rooms, convenient location. Fantastic views from the rooms. I visited their spa which was great too. Prices are high but it's totally worth it.
from
Submitted on 18-07-2016
Called/emailed to confirm a Escalade with three car seats for my 3.5, 2 and 0.5 yr old child before arrival in early March. Not once did I confirm. Not twice. Four times. I have an email chain, and voicemails as records of my efforts. Upon arrival at MIA, the driver greets us with only two car seats. He admitted he knew he was showing up with one less car seat than requested but simply chose to. He "thought it would be fine." He thought we'd be willing to hold a child and/or just buckle one up i... Read more
from Nassau, New Providence Island
Submitted on 18-07-2016
Wonderful, hotel and staff, makes you feel very special to be staying! Can't wait to return, and sad to leave. Ocean front rooms are a dream to stay in, highly recommend splurging for the view. Make this a must on your next trip to Aventura area.
from Fairfax Station, VA
Submitted on 18-07-2016
Overall a very nice place! A little pricey, but you get what you pay for! I would certainly return in the future. The restaurants are very nice, the beach staff is unbelievable! Chairs, umbrellas, etc., all first class!
from Sunny Isles Beach, Florida
Submitted on 20-07-2016
Karl Lagerfeld will be designing the lobbies at the New Estates at Acqualina Oceanfront Residences. Estates at Acqualina is one of the only Oceanfront Buildings that are delivered Furniture Ready with only the finest finishes like La Cornue gas stoves in the kitchen. The Estates at Acqualina's focus is on Family Fun with 45,000 square feet of activities including ice skating rink, surfing simulators, golf simulators, Wall Street Trader's Club, World Class Dining and Spas. Visit the Estate's new ... Read more
from
Submitted on 21-07-2016
I haven't been for a couple of years sadly however I have stayed many times at Acqualina over several years. I always found the staff, accommodations and food to be excellent, far surpassing any expectations I may have had. I would recommend staying there without hesitation.
from
Submitted on 22-07-2016
Incredible hotel, with the most amazing service. We had a phenomenal lunch with the best service from Glenda & Matt! Jessica gave us an amazing tour of the property & we cannot wait to come back for a successful event!!
from Canada
Submitted on 22-07-2016
The service is very high end and everyone does a nice job to make your stay top notch. The food in Il Mulino and AQ by Acqualina (our favourite) is to die for. Gustavo is an excellent waiter in AQ. Also the Costa Grill for lunch is unbelievable. The price of rooms is a bit excessive so is Il Mulino. We loved the breakfast buffet.
from New York City, New York
Submitted on 26-07-2016
Top of the line hotel with an amazing service from the minute you step your foot into the property and until you departure. I have been going there for years, and it feels like my second home. The rooms are so pampering, so clean, and very luxurious. The staff in every department is absolutely outstanding. The food at Il Mulino, AQ, and Costa Grill is absolutely delicious. Acqualina is very accommodating when it comes to the little ones that travel with us. Amazing Amazing Amazing. I alwa... Read more
from St.Louis
Submitted on 27-07-2016
We traveled to Acqualina with our 3 young children (6,3,9 months) and had such a fabulous vacation. The service is unmatched. The resort was so wonderful with our children, remembering their names, engaging them in conversation, giving high fives. There were so many thoughtful perks for the children - cookies and milk upon arrival, rubber ducks for bath, crib with baby products and blanket, kids club, shaded sand castle area. Housekeeping must have noticed we were cleaning bottles in the sink an... Read more
from Chicago, Illinois
Submitted on 27-07-2016
Incredible hotel. Great for families. The junior suite is amazing as it has a big bedroom, a separate den with a twin bed and a pull-out queen sofa bed in the living room along with a full kitchen! Great service.
from
Submitted on 30-07-2016
I loved the stay in this hotel! People are so kind, helpful and always in a good mood. Breakfast in the hotel is perfect, and the quality of the products they serve is really good. Its a perfect hotel to go with family and young kinds, although its a really quiet hotel. Moreover if you want a quieter place there is for example a swimming pool only for adults. Its just great!
from Fort Lauderdale, Florida
Submitted on 31-07-2016
This is a lovely resort - Impeccable food, ambiance and service. The one bedroom oceanfront suite is spectacular! The property is very family friendly. Dinner AQ and IL Mulino was delicious, service outstanding. Poolside cabana priced at $250 but worth it. It has a refrigerator (we brought our own beer & water). Also has a TV so boys watched some of the golf tournament while relaxing in the cozy lounges. We also had beach chairs and umbrellas so we spent our day between beach and pool. The bea... Read more
from
Submitted on 31-07-2016
The Acqualina is incredible. The rooms and property are incredible. My son loved the kids program and my wife loved her 3 hour spa package. The service and people go beyond expectations. The outside area is a combination of different areas (pools, grass lawn and beach). I would recommend arriving early and relaxing on the beach while waiting for you room to be ready.
from North Miami Beach, Florida
Submitted on 05-08-2016
I went for Spa Week and it was the best experience ever. The Spa was phenomenal looking, the services were exceptional. My Massage Therapist was so professional and the massage itself, one of the most soothing and relaxing massages I've ever had. The Spa staff were very accommodating and the Spa Director; Cynthia Bell, went overboard to make sure we had everything our heart's desired.
from Birmingham
Submitted on 06-08-2016
Truly was the nicest place I have ever stayed. My wife and I loved our vacation here in June. It was so beautiful, relaxing, and peaceful. Everything is top notch! We stayed in an ocean front suite that had views to die for! You should know that this is an expensive resort but they are worth every dollar. I can't wait to go back and maybe bring the kids along. They have exceptionally creative youth and children's programs unlike anything I have ever scene at a hotel or resort. If you can afford ... Read more
from Frisco, Texas
Submitted on 10-08-2016
Acqualina was superb from making the reservation until we left the property. The customer service far exceeds some I have had at Four Seasons or Ritz properties. Acqualina knows how to take care of the customer! They called us by name and constantly made sure our every need was met. Each hour, they brought around smoothies for us to try. They brought gummy bears to the kids poolside at no extra charge. The restaurants on site were all delicious and very fresh food. We did not have a bad meal the... Read more
from Houston, Texas
Submitted on 11-08-2016
We just got back from a 5 day visit at the Acqualina Resort and Spa with my little family. Our entire stay was divine. Our suite was so beautiful, clean, and comfortable. Everywhere we turned, we were met with such warm and helpful service from the front desk, concierge, housekeeping, waiters, and pool service. Everyone was so welcoming towards my rambunctious two year old. We enjoyed every part of our stay. The ocean was warm and calm and the beach was clean with beach toys available for... Read more
from Georgia
Submitted on 11-08-2016
I took my fiance here for her birthday after reading all of the glowing reviews here. It was the first time we have visited. What an outstanding resort. Of course, the resort and beach were beautiful, rooms nice, but the service was the best I have ever experienced at a 5 star resort, hands down. The staff are trained extremely well. We liked that he resort was conveniently located near great shopping. Luckily, we booked with breakfast included, and the provided breakfast buffet was amazin... Read more
from Jacksonvil
Submitted on 14-08-2016
My wife and I just came back from a four night get away at Acqualina. It was an absolutely wonderful experience! Their customer service is impeccable. We were catered to everywhere we turned, and the amenities were fantastic. There is not a single aspect of this stay that needs improvement. This was easily the nicest hotel that I have ever stayed in (and I have stayed in some very nice hotels...). The stay wasn't cheap, but it was well worth the price. I can't wait to go back...
from Denver, Colorado
Submitted on 04-09-2016
I signed up for TripAdvisor solely to say how much I love this hotel. I have traveled all over the world and am very picky. If you want a beautiful relaxing vacation with impeccable service and gorgeous surroundings, come to the Acqualina. I am currently staying here for the Labor Day weekend with my husband. We had booked the ocean view room, only to be upgraded (without even asking!) to the ocean view suite. The suite is gorgeous and the view unbelievable. The beach is white sand and the ocea... Read more
from
Submitted on 05-09-2016
First time here at Acqualina and I was not let down from the valet to the doorman to the front desk to the food and beverage manager. They went above and beyond to make you feel welcome! The room was very clean and very beautiful. The decor in the room was elegant yet modern with a 50 inch plus led premium tv. The breakfast and the food no matter what we ordered was very good as well as all of the staff that helped our experience more pleasurable. The pool and relaxation area is great. Fro... Read more
from London, United Kingdom
Submitted on 06-09-2016
Just returned from Labor Day weekend at Acqualina. Gorgeous beachfront property. Staff are exceptionally trained. Kudos to Jaime in the restaurant who always remembered my name; also Marie in housekeeping did a flawless job. Excellent spa treatment from DeKendra, too. Pricey, but worth it for a splurge. Rooms facing Collins Ave. are noisy if you plan on using balcony (too noisy for me even on a high floor) so get the oceanfront if budget is generous.
from
Submitted on 07-09-2016
I would like to stay here ,my friend was here two months ago and he told me that every was wonderful but I think that is too expensive ,if you have a good price let me know please ,more less 400 usd in ocean front room ,let me know at email : 754-209-5206, thank for you help
from Baltimore, Maryland
Submitted on 08-09-2016
This hotel thought of everything imaginable. The rooms are beautiful, spacious and have an amazing view of the ocean. Even the food poolside was spectacular. The pool was relaxing and most days there were very few people in the pool. The spa treats you like you are a movie star. This is a high class hotel that knows how to treat there customers. I highly recommend staying there.
from
Submitted on 08-09-2016
Awesome hotel! The suite was huge. I was turned around and I found it hard at first to find our bedroom and our guest bedroom. A full huge gourmet kitchen sub zero wolf but small appliances need to be obtained from housekeeping staff. We ordered a blender. There is food in the suite but very pricey mini bars. We booked through Trivago and it was cheaper than the hotel rates by a couple hundred dollars each night. I've been told that if you stay longer the rates go down... But with ... Read more
from Rocky Top, Tennessee
Submitted on 12-09-2016
OMGOSH, They make you feel like royalty the moment you drive up, the valet service was excellent, everyone addressed us by name, Mr. & Mrs. Every time you encountered someone, even if you had not met them, they knew who we were. The front desk was fantastic, very friendly and accommodating every time you pass by, there was always a doorman, we never opened a door our selves. We were greeted with a glass of Champagne or whatever you wanted at the front desk when we first arrived, alone with warm ... Read more
from Secaucus, New Jersey
Submitted on 12-09-2016
Spent Labor Day weekend with my husband at this amazing getaway! This visit was even better than the first. Days lounging under palms an umbrellas by the beach sipping great cocktails and noshing on crisp fresh green salads. The staff greats you and remembers your name, they remember you preferences and treat you as if you are the single residents of this beautiful resort! If you are undecided on where to go just kick back, relax and enjoy....this is the place...be sure to book an oceanfront ro... Read more
from Orlando, Florida, United States
Submitted on 13-09-2016
Acqualina does it again! It was our extreme pleasure to celebrate our 27th wedding anniversary at Acqualina Resort and Spa. We received a warm and refreshing welcome from Claudyna at reception with cool cloths and champagne. We were pleasantly surprised to find out our room was upgraded to a One Bedroom Oceanfront Suite! ū??? Since this was our third celebration at Acqualina, Claudyna gave us a quick tour and showed to our room. It was just as lust and luxurious as last year. We were thrilled to... Read more
from Bogota, Colombia
Submitted on 14-09-2016
It was our first time staying at Acqualina, but definitely not our last. Beautiful property, extremely attentive and friendly staff. The rooms are generous and well appointed. Without a doubt 5 stars. We did not have an ocean view room (12 floor), but not really important in my opinion.
from Johns Creek, Georgia
Submitted on 14-09-2016
Aqualina is with out a doubt a must if you are looking to being pampered and want that first class experience! Their attention to detail sets them apart from all others. Honestly, I have not one complaint or negative comment to say. Sheer Perfection from the moment you arrive till the time you good bye!
from
Submitted on 15-09-2016
A suppernice hotell with supersmooth service and vert Nice suites. Very good servings in the restaurant, the perfect beach, a very clean and modern workout/gym and very nice people. Recommended, go for it! ū???
from Macclesfield, United Kingdom
Submitted on 16-09-2016
This place is simply amazing! We visited in August 2016 for our honeymoon and had the most perfect stay. The hotel itself is wonderful with superb rooms, amenities and an incredible beach. Even more impressive than the Hotel was the service. As soon as we arrived, we were greeted warmly by the staff and this excellent service was maintained for our whole stay. Words cannot describe how much we love Acqualina and we will be returning for anniversarys and holidays in the future! A special tha... Read more
from usa
Submitted on 19-09-2016
My wife and I took our son to celebrate his 10th birthday at the Aqualina Resort & Spa and it was without doubt the best decision and best hotel to spend his weekend birthday. It started from the time we exited our vehicles, then maid our way to the front desk. We were greeted with such pleasure by the valet service and we were escorted to our room by the front desk young lady ( can't remember her name-but she's from Belarus ). To our surprise, when we entered the room, our son was filled with j... Read more
from New York City, New York
Submitted on 20-09-2016
From the moment we walked onto the property, we were treated like royalty. Everyone called us by name & made sure our experience was an amazing one. Each staff member we encountered went out of their way to be pleasant, attentive and accommodating. From top to bottom, the staff is second to none. The couple massage was to die for; the front lawn/beachfront combo is genius; the food at the restaurant was remarkably delicious. Even if I have to make up a reason to celebrate, we will be going back... Read more
from New York
Submitted on 20-09-2016
I treated my parents to two nights at the Acqualina in honor of my mothers birthday. IT WAS PERFECT! Everyone in the hotel knew it was my mother's birthday. The hotel sent a cake up to the room upon their arrival and then since her actual birthday was the day they were checking out, i asked the hotel to bring up another cake. They brought it up with candles and had my mom blow it out. They made my mother feel so very special. She can't stop talking about it. I have also stayed at the Acqualina a... Read more
from Burton upon Trent, United Kingdom
Submitted on 20-09-2016
This is a very fine hotel with some lovely rooms and some of the best service from the reception team that I have ever seen. It is right on the beach with some nice pools and good facilities. The gym is good and has everything you need. The only odd thing is that it a really tall tower with a small footprint so just feels odd. That said most of the hotels in these parts are like that - I'm just not sure it was for me.
from
Submitted on 21-09-2016
I never write reviews but wanted to make an effort because I was very impressed with this resort. The grounds were meticulous and the staff was impressively warm and gracious. Our room was very beautiful and the view amazing. We went to all restaurants in the hotel and we were equally impressed with the diverse options and impressive menu options. My wife has a gluten allergy and it was impressive that the staff knew what was able to be ordered without having to check with the kitchen staff.... Read more
from Lima, Peru
Submitted on 24-09-2016
This is my 4th time in Acqualina and I couldnt have been happier. This is a pricey hotel but every cent payed is worth it. I came for a relaxing break with my daughter and that is what we got. As always the valet parking is very efficient (although the lady in the counter is the only one who should smile a little and be a bit more nice), the rest are all very nice and always willing to make you feel welcome everytime you arrive. Check in is perfect, towels to clean your hands, champagne or wate... Read more
from Atlanta, Georgia
Submitted on 28-09-2016
What can I say - my Mom and I had heard so many wonderful things about this property but it isn't until you experience it yourself that you truly understand the absolute perfection! From the moment we were greeted by Claudyne (at the front desk) and her colleagues we knew we were in for a very magical experience. Claudyne was incredibly thoughtful and accommodating when I told her we were celebrating a milestone birthday for my Mom - throughout our stay she checked on us and was so very kind‚?... Read more
from Brasilia, DF
Submitted on 28-09-2016
That is the best hotel in the area Really deserve its position Nice and huge guest rooms , well decorated Separate living room gives the guest privacy anc comfort Bathrooms are big enough Swimming pool is beautifull and service amazing
from
Submitted on 29-09-2016
My wife and I had the pleasure of spending 8 nights at Acqualina earlier this month. Attention to detail in service quality and guest's comfort is impeccable. Our observation is that this starts at the top with Christof and cascades through the rest of the staff. The resort and grounds are beautiful. We would like to say a special "thanks" to Sara G, Marco, Gustavo, Maribel, Maria, Camilla, Santiago, Gustavo, Katty, and Wilbert for making our stay the best it could be! We can't wait for our ne... Read more
from Puerto Rico
Submitted on 02-10-2016
From the moment we walked in everything was amazing! They offer you champagne upon arrival, so anything less then a five star would be an injustice. Extremely clean, Beautiful settings, Extremely attentive personal that will attend to your every need. The driveway is lined with easily over a million dollars worth of cars. I would recommend a car, there are a lot of great restaurants walking along, but we went down to South Beach and Miami a few times, which I thought was fun. You get a good ... Read more
from Connecticut, United States
Submitted on 03-10-2016
We frequently travel to Miami as our Son attends school here. We have, for the past 2 years, made practice of staying at what we thought a 5 Star, (now 4), hotel in closer proximity to South Beach. We have 3 "Twenty-Somethings" traveling with us, and as you might suspect, they did not embrace the idea of a location even a short distance further from The Party! As this visit coincided with our 26th Wedding Anniversary, my wife and I discounted the opinions of others, in favor of what we were tol... Read more
from Florida
Submitted on 04-10-2016
From the time we pulled in, until the time we left, Acqualina delivered the best of everything. We stay in the best hotels (Mandarin, Peninsula, St. Regis, etc) and Acqualina was the best experience we have ever had. We were a bit nervous to celebrate our 10th wedding anniversary at a place we had never heard of, but what a great choice! In the week leading up to our stay, we were helped by our concierge, Tarlan with everything from dinner plans to spa appointments. We arrived early on Friday... Read more
from Las Vegas, Nevada
Submitted on 05-10-2016
Gorgeous property....room was not nice, I wish I'd stayed at St. Regis. Room Service was put out by taking orders We spent a lot of money here and I truly would not recommend for the money There is not perks to make up for loss
from Toronto, Canada
Submitted on 19-10-2016
From the moment you arrive at Aqualina it is clear that customer experience is their number one priority. The staff greeting you at the door, upon check in, and all the way through the trip are incredible. The grounds are beautiful, well maintained, and a treat for any single, couple or family. My experience with Rachele was truly amazing. She is always willing to help and goes the extra mile to ensure all customers are satisfied. I will continue to return to this incredible vacation spot.
from North Bergen, New Jersey
Submitted on 19-10-2016
My husband and I arrived at Acqualina Resort & Spa and the first thought that came to us was WOW. Truly this resort has the most beautiful grounds in Sunny Isles. From the moment we stepped on the property, the service and staff were unbelievable. From the concierge to the bartender, Jose, as well as Glinda the manager, it was truly an incredible experience. We came down for a mini family vacation/1 year anniversary celebration. Also the staff went above and beyond for my husband who loves cra... Read more
from Hoboken, New Jersey
Submitted on 19-10-2016
The Acqualina is the best hotel in all of Florida. Everything about it is perfection. From the time you arrive, until the time you leave, The Acqualina will make you feel at home. The staff is exceptional and will go above and beyond to make sure your stay is perfect. Everyone from the valet staff, front desk, dining, house keeping, pool and beach are amazing. To name a few, Christof Pignet, the General Manager, Rachele Ibarra, Giovanna Del Castillo, Glenda Barnatan are all amazing! They go... Read more
from Toronto, Canada
Submitted on 20-10-2016
We could not have had a better experience than we had while staying at this stunning resort. From the staff, to the dining, to the countless activities offered for our children of varying ages, the breathtaking room with views that are priceless. We simply had a flawless trip at the Acqualina. We are so looking forward to returning. We booked our next stay already! Anyone considering a Miami vacation destination should look here first!
from
Submitted on 20-10-2016
Wonderful rooms, nice pools and great location. Awesome staff ; very pleasant, helpful and nice all time.. We would like to give special thanks to Johana (Valet), Jose, Marlon and David (Bartenders), they made our stay even more than special. They all made our anniversary celebration exceptional! We will definitely come back.
from
Submitted on 23-10-2016
We recently returned to the UK after a 3-week vacation at Acqualina. We‚??ve never before been tempted to write a review (good or bad) on Trip Advisor, but did feel we had to go into print to share what a fabulous place this is. The property itself is exquisite: beautifully-maintained public areas and spacious, modern, stylish rooms that are furnished to the highest quality from the ultra-comfortable king-size bed to the high-spec fully-equipped kitchen. Watching the sunrise from our Oceanfront... Read more
from New Philadelphia, Ohio
Submitted on 28-10-2016
The Acqualina resort is absolutely fabulous. It has an intimate feeling with a wonderful and attentive staff. The spa is superb with all amenities. Large side beach which is uncrowned. Cannot wait to go back.
from New York City, New York
Submitted on 01-11-2016
This hotel became my most loved hotel from all the hotels I've ever stayed in. Everything is outstanding and above the standards of the best! Everybody is very friendly and helpful, every little detail is thought for to make their guests' stays memorable. Service is excellent, rooms are beautiful. Amazing room décor, great size balcony and unbelievable views. I loved every minute of our stay and did not want to leave. All the stuff was so warm and accommodating, they made us feel very special a... Read more
from Lexington, South Carolina
Submitted on 01-11-2016
Acqualina Resort is absolutely stunning and the service is extraordinary!! My husband and I came for our honeymoon and the room is outstanding. We have the ocean view room and it's breathtaking. Also, you're a few quick steps to the beach! We easily were set up on the beach with drinks and an umbrella and truly relaxed! If the beach isn't your thing, they have three great pools to choose from yo enjoy. The food, service and views are absolutely stunning and a must see!!
from Upper Saint Clair, Pennsylvania
Submitted on 02-11-2016
Acqualina is everyone's answer to the perfect vacation whether 1 night or longer. Everything about this hotel is perfect from staff, grounds, beach, service and overall ambiance. With 3 pools (adult serenity pool is glorious), spa and boutique shopping near by, what more could one ask for! The rooms are so spacious with superior amenities. Who doesn't like a room with a view and well appointed balcony. . Having stayed here for over 6 years and just minutes from Fort Lauderdale Airport, I r... Read more
from Miami, Florida
Submitted on 06-11-2016
The place is Magnificent, I love the lobby and the whole architecture of the hotel. Right on the water and the ambiance is lovely. I recommend this place for family with kids,the hotel is very well prepared to host any kids event. Lovely place.
from Miller Place, New York
Submitted on 10-11-2016
the Aqualina is beyond words. the hotel and grounds are amazing.the staff is very professional they all remember your name. the view from the oceanfront rooms are to die for. this was our second stay at the Aqualina and we will be coming back for years to come. everything from food, drinks,valet parking, room decor and cleaniness are all top notch.beach is beautiful and clean and [shaquille] and the others did a great job making sure we comfortable.you must visit costa grill great food and drink... Read more
from
Submitted on 14-11-2016
This is one of the best luxury hotels in Miami, specially if you like to be seem and to see people. The breakfast is one of the best. The services are very good, specially Maia the concierge. The pools are very beautiful, the room ocean view is amazing. They also provide free shuttle to the Bal Harbour shopping mall.
from
Submitted on 14-11-2016
My wife and I just returned from another visit to Acqualina. We just love the place!! The rooms are beautiful, the people are the friendliest and the nicest. As soon as you pull up your welcomed as a returning member of the family. My only complaint (and I say this hesitatingly) is the level of service at the beach. It's often difficult to find an attendant to help you with your lounges or ordering food and drinks. But this is a small inconvenience compared to the many positives that Acqu... Read more
from
Submitted on 14-11-2016
My stay at Acqualina Resort & Spa on the Beach was one for the books! The Resort is beautiful! They offered everything you could possibly need or want from a 5 Star resort. They give new meaning to the phrase "touch of class"! From arrival to departure, they make you feel like family while providing extraordinary service! If you are planning a trip to Sunny Isles Beach, you simply MUST stay here!
from Fort Lauderdale, Florida
Submitted on 14-11-2016
This is a beautiful beachfront property. The service is outstanding, and the rooms are spacious, luxurious, and well-equipped. The resort is very family-friendly and offers a variety of children's activities. It provides a welcomed respite from the noise and congestion of Lincoln Road and South Beach, though it's only minutes away from those areas. I highly recommend staying at Acqualina if you're looking for a beachfront luxury resort in Miami.
from Orange, California, United States
Submitted on 14-11-2016
I stayed 5 nights in Sunny Isles at the beautiful Acqualina Resort and Spa. The rooms are amazing, even coastal view rooms have a good view. There are only 4 rooms on each floor so it is very quiet and comfortable. The rooms have great amenities, and are incredibly comfortable. I booked through a Virtuoso advisor which added some extra benefits of my stay. I would absolutely return, the staff was great, they look for ways to make your stay even better. The property has 3 beach facing pools... Read more
from The Woodlands, Texas
Submitted on 15-11-2016
Just returned from a week at the Acqualina for a conference. What an outstanding property in all respects. Stunning design inside and out, huge and lavish rooms, brilliantly designed outdoor spaces with expansive lawn abutting the beach for those who choose not to get sandy that day. Dining was fantastic. Christof Pignet, the General Manager (who you will most likely meet in person when you stay, and who I observed having a kind word and conversation with every guest in sight!) has put toget... Read more
from Miami, Florida
Submitted on 15-11-2016
With the weather being rainy and overcast for the majority of the stay, I was able to see just how wonderful the Aqualina can be, even when it doesn‚??t have the sun and beach at its disposal. After checking in, I had a few issues with my room and the lovely staff at the front desk was kind enough to offer me an upgrade to a very nice room with fantastic Intra-Coastal views and top notch amenities. The staff was very efficient in switching the rooms and setting up my belongings in the new room i... Read more
from
Submitted on 16-11-2016
Everything about this resort is five star - it is a gorgeous property but it is the caring and attentive staff which elevates it to another level. I wish I could give this fabulous resort more than 5 stars because it really deserves it. Three oceanfront pools for 98 rooms, an extraordinary spa and excellent dining options, along with genuine service from employees who call you by name. Bravo, Acqualina!!!
from
Submitted on 17-11-2016
I stayed at the acqulina this week. After complaining about clogged sink and television not working for 3 days finally the problem was fixed. At checkout time I explained the front desk agent that I should get some credit because the room was not ready to accommodate people that pay $500 a night. The answer that I got was that there is nothing they can do for me since the manager think that way. The girl at the front desk was very rude and not pleasant to deal with. I had a very bad experience w... Read more
from new york
Submitted on 28-11-2016
We took a family vacation for Thanksgiving and really enjoyed Aquafina. When you arrive there is a warm welcome and checked in quickly. Our rooms were large and clean with large bathrooms. Everywhere we went everyone said hello and were extremely friendly... the pool staff were great especially Sara who was so nice to our children, as well as all the waiters. The pool water was nice and warm which was great for me- I hate cold water. There are 3 pools one adult, two family, one pool has a beach... Read more
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