BookIt.com® Verified Traveler Tremaine from Mobile, Al

"The rooms looked outdated smelled bad and needed a face lift was a very poor experience"

BookIt.com® Verified Traveler A Recent Traveler

"We had a blast over Easter weekend. The hotel was very nice, rooms were clean, and we all slept like babies. What more could you ask for? The hotel offers all sorts of activities, and we really enjoyed that. The only complaint was that the hot tub wasn't hot while we were there... and the front desk staff explained that they were waiting for a part to come in soon to get it fixed. Although... they didn't tell us when we checked in that it wasn't working. Not a big deal though... stuff happens, and everything else was great."

BookIt.com® Verified Traveler Laura from Auburn Hills, Mi

"Well, I have read some of the reviews of the mystery hotel and just ask those people who had a bad review if they just stopped and looked around at how well kept and beautiful this resort is. There were many people every day cleaning, wiping, mowing and picking up around the resort after a bunch of messy guests. This resort is a place like no other in the area. 3 pool areas-that are kept very clean, landscaping that is amazing, different food options, things for kids to do besides just swim. There is a lot of pride these people put out every day - when you walk by someone who works there, they always say hi and have a smile - must be an ok place to work then. The rooms are well cleaned and always restocked with fresh linens, soaps, shampoos and towels, if you need extra just ask housekeeping - they are always happy to give you what you need. When we asked or needed something - it was taken care of within 10 mins or less - how many places can you say do that, I ask you? Not too many I imagine - this place has the staff to take care of all your needs and wants. Those that say the menu is too expensive and the breakfast out rageously priced - you must not eat out at nice restaurants or go to a nice sunday buffet. The food was excellant and it should be enjoyed - not criticized for the price - there was a subway across the road! The breakfast buffet - amazing - not many spreads like that one - everyone in there eating seemed to think the food was pretty darn good and they were enjoying it!! The location couldnt be any better right there off the highway and in a great location on international drive. The cost of parking, not too horrible, but it is a gated resort to help keep people from driving through the parking lot. I just think people need to look around and take notice of things instead of being in such a hurry all the time - enjoy your surroundings - treat people the way you want them to treat you!! Enjoy life instead of finding something negative to point out or get upset about!! This resort can have and be all you want it to be- if you dont want much -you can have that too - plenty of places to eat outside of the resort if the resort choices are too much for you. Enjoy this place - we did and we would return again without question - I have recommended this place to many people - some who have stayed and really enjoyed it."

BookIt.com® Verified Traveler Amy from Ocean Springs, Ms

"I was very impressed with hotel......it was extremely nice and relaxing. The kids loved the plan activities. The rooms were super clean and the beds were very comfortable."

BookIt.com® Verified Traveler Donna Bachan from Pompano Beach, Florida

"The hotel was beautiful and the rooms were very nice. My only disappointment was that they charged $14 per day for parking. I know that most places charge for parking now but NOT $14. I thought that was excessive and I spoke with another guest who was so outraged by it that he fought it and got it removed from his bill."

BookIt.com® Verified Traveler JANET M from BRADENTON, FL

"Second visit to this hotel. Beautiful accomodations, helpful staff, great location. Such a lovely tropical infused decor & ambiance, just serene, & the bed linens make you sigh in anticipation of sweet slumber!"

BookIt.com® Verified Traveler John from Gastonia, NC

"Facility was beautiful...room was very clean...wasn't crazy about the shower but the towels were wonderful. Enjoyed the pools, the putt putt, the yard games for the kids and the buffet breakfast. The breakfast was a little on the pricy side but with our $25 complimentary food and beverage coupon, it was affordable. Overall experience was great."

BookIt.com® Verified Traveler A Recent Traveler

"Only negative was the daily cost of parking which seemed a nuisance. However, hotel was such good value that even with parking cost it was more than reasonable. Lovely hotel with lots of amenities for families."

BookIt.com® Verified Traveler Eric from Miami, Florida

"When i arrived to the room on 3/20/12, i was assured by a representative that this room and resort would be nothing like the experience i had the night before, at around 12:30pm i checked in to the non-smoking room, my nose was hit with a smell of cigarettes, it felt like the person the night before had smoked a whole carton in there, when i went to the front desk to ask for a different room, the clerk so rudely said this is all we have, the next morning i checked out and noticed that my hotel room service bill seemed to have been altered, as if i tipped the attended around $10 on a 20 bill, then the worst came when the front desk clerk forgot to return my ID at checkout, i didn't notice because i was about to miss the shuttle for my theme park, and only noticed when i had arrived to the ticket counter at universal studios, i was not able to receive my $40 florida resident discount because of the carelessness of the clerk, when i arrived later back at the hotel, i immediately went to the front desk and asked for my ID, she was so rude and called a hotel manager at my request, i calmly asked him to check behind the counter and if he had to the surveillance tape so that he could clearly see that i was right, he then told me 'i would need a federal subpoena' to have this done, i then asked him to called the police (non emergency) he refused and pointed at his security guard and said 'this is my police' the security guard escorted me outside and told me to leave the premisses (very unprofessional and no way to treat a guest!) outside he began to put his hands on me lightly, and ripped off his name-tag when i asked for his name, i left on my own called the police from across the street and am currently waiting for a police report number from the orange county sheriffs department, i will not be paying this $79.66."

BookIt.com® Verified Traveler Alvaro from Miami Lakes, Florida

"Although, the staff and some of the amenities were very good including the on -site restaurant, my greatest disappointment was the pools. They claim that the pools are heated, perhaps to the liking of Artic Penguins ,and the fact that there is only one jacuzzi for what looks like several thousand guests did not meet my expectations of a 3.5 star hotel either. It was always packed with people, a dozen or so at any given momment, but especially in the evening when my wife and I wanted to unwind after the parks. I also found the odor of the sprinkler system extremely offensive and made me gag a couple of times because they used reclaimed water, it smelled like pure sewer. On top of that, the sprinklers soaked anyone who tried to negotiate the walkways and the sewer smell stayed on our clothes where we had to go and take baths and switch colthes. I understand turning the sprinklers on when all the pools are closed in the early AM, but not at 10 PM when peple are still walking around. The parking was hideous and expensive as well. I would never pay the full price they ask for to stay there"

BookIt.com® Verified Traveler April from Toledo, Oh

"I wanted to say that this was a very nice hotel. We stayed in the older building but there was plenty of room for 3 adults. The pool was very nice and relaxing and the grounds were kept very clean. I would stay there again."

BookIt.com® Verified Traveler Joseph Doherty from Reading, Ma

"We found the Mystery Hotel, very enjoyable. The rooms were very attractive and clean. We had two connecting rooms, one only had a shower which could have used remodeling, but the other did have a tub/shower. One toilet was on uneven flooring and rocked when used. There were very nice Crabtree and Evelyn toiletries and handy pocket doors which could be used to separate the sink area.It was nicely decorated. The grounds were lovely and the 3 different pool sections had something for everyone. We didn't use the restaurants but thought the Deli near the mail lobbly a plus. The staff was friendly and helpful. The cookies at check in a nice touch. All in all we would be happy to stay there again."

BookIt.com® Verified Traveler Natalie Gabriel from Orlando, Fl

"Hotel was a very nice quite hotel. Very clean and checking in was a breeze!! And the warm chocolate cookies were amazing! The only problem we had was with our rooms keys, the wouldn't stay activated so we had to keep getting new ones, but other than that our stay was fantastic!"

"This resort is just average. Staff is extremely friendly and helpful, but the resort itself could be cleaner or more customer friendly. You have to pay $14/night for parking in their parking lot. The bathrooms in the suites are extremely small with outdated shower tile. Beds are NOT comfortable, especially sofa sleepers. No nice blankets, just sheets and a very light blanket....even when you request extra. I was very disappointed. I expected much better."

"The hotel was clean and beautiful. Very close to all attraction. I would recommend."

"Orlando was great and very cleanI am hoping to comback during the summer with my family"

"Hi, My trip to Orlando was excellent and the service I got at the Hotel was excelent too. It's the second time that my family and I stayed in the hotel and we didn't have anything to complain. Service was good and the employees were very friendly. Room was confortable and the room service was good. I felt that we were at our second home. Facilities as the Internet, suttles and the trolies to the Parks and Malls were excelent. We already plan to visit the hotel again next year on our next vacation. Hope you will keep the high standards that your guys offert."

"Rooms did not offer free WIFI -only in lobby which was far away. But the worst was the staff could not give directions on how to get to their hotel from Downtown Disney -which is a MAJOR landmark. Staff said, 'Not familiar with it' and wouldn't look up on their computers saying they had no internet access even though they are sitting right on front of a computer!! We also stayed 4 days and only got one bar of soap. Late at night, when we asked for an extra blanket and 40 minutes went by I called to ask if it was coming as I needed to go to sleep and was told it had only been 5 minutes since I asked for it. What happened is that it was 35 minutes before the staff put in the request. They did offer to give me free parking as a consolation- but then didn't do it. I had to stay later when wanting to check out so I could get them to take care of it, which they did do. The rooms were nice but the area and the tap water smelled terribly of sulfar- I didn't even want to wash my face w/it it was so stinky and there was no decent water to drink."

"We arrived late and the directions to the hotel did not say that the only entrance into the hotel was on Westgate Rd. At check in, we were assigned a room but parking was so limited that we had to drop off our suitcases and walk a distance to our room and park far away since the lots were so full. We had asked for a fridge and it was delivered but it did not work. When we tried our key, three keys were issued, none worked and it wasn't till the next day after numerous calls that the door was fixed. The gate leaving the hotel, also was difficult to negotiate.
The facilities, recreational were excellent."

"I wish i had not bothered!
I Booked in June & stayed there in November 2011

1) Bookit missed spent my Surname on there system when they were taking payment from my credit card over the phone!!!! This meant i had to call them several times a day for over a week trying to get someone to listen & help!

I had no Booking reference which means you cannot get onto their website? When i got to speak t someone it was only because i pretended to buy another product!

Is that is all they are interested in?

2) When I got to the Hotel I was inpressed by the building & the location! The rooms where clean with nice decor, new beds & a color TV. Free Wifi in the lobby? Receptionist very professional but i felt unworthy(probably because of the rate i paid?

The let down started when I checked into our room!
It stank of stagnate air & was moldy! Swimming Pools were in a poor state a little more effort in cleaning them would not go a miss?

As we were only staying for 1 night i could not be bothered to complain. If a hotel has a 3.5 star rating it should have decent rooms?

My experience has put me off using Bookit & this hotel."

"I stayed at this hotel by Sea World just 2 weeks ago-Week of Oct 15th. My room was very modern, clean and up to date with the decor. The beds were comfortable. The only thing that got to me was the little geico's that came under the doors and were around the outside of the room, but I would suggest for anyone to stay here. Had a great time. The staff were nice in handling our questions and the food prices werent so bad."

"'This was a very nice hotel. Very clean and updated. The only bad thing is their free shuttles to Universal Studios are very limited only a few times a day. Staff are very friendly. No bar fridge supplied in room, although when requested was supplied with one immediately. Staff are very helpful. Downfall not internet access in room unless you pay for it but can use the lobby or business centre, however not all computers were working and those that did, the internet was extremely slow."

"We got a great rate here for our long weekend trip to visit SeaWorld and Legoland Florida. The hotel location is ideal for trips to Seaworld - you can walk to the park in about 10 min from the hotel's back.
Hotels grounds are very nice, although the resort is very big and building are spread out. The room was nicely decorated and clean and you could tell it was updated recently.
There is a charge for overnight parking, but we knew that before we booked, so it wasn't unexpected. We did save money by not having to pay to park at SeaWorld.
Overall, we had a nice stay and would definitely book again if we were visiting SeaWorld."

"Our stay was great. A beautiful resort & great staff. I highly recommend it to anyone.

"

"Everything was great. No complaints"

"Easy to get around to all attractions. Hotel is stunning. Like a Polynesian resort. Good security. Felt safe. Would stay again."

"This was a very nice hotel. Very clean and updated. The only bad thing is their free shuttles to Universal Studios are very limited only a few times per day we were going to the horror nights and their latest shuttle back was at 6:30 so this did us no good. They also charge 10.00 a day for parking for hotel guests. Knowing this ahead of time would have been nice but i would defiantly recommend this hotel to a friend."

"Overall, not a bad place and nice value. Room was small and bathroom was tiny, but we really weren't at the hotel very much, so that was not a big issue. Staff was very friendly and the short walk to Sea World was great! It was also just a 5 min drive to Disney which was nice as well.

We were also very pleased that since we were traveling with a little one that they provided us with a crib in our room for free. Nice add on!"

"We were pleased with our accommodations. The room was clean and the bed was comfortable. The in room coffee was pretty good too. The main pool was lovely and there were plenty of towels available. The daily parking fee was a bit much we thought. I don't mind paying for parking if you opt for valet but to pay to self park seemed a bit out of line. All in all we had a great experience and thought we got decent value for our dollars spent. "

"We live only 20 miles from the resort but love to get away from it all and feel like tourists. Great location, near restaurants and shopping, beautiful pools, nice fitness room with updated equipment etc. What's not to like? We may not be far away but we feel a million miles away from home. "

"3.5 Star at least! I was SO pleased with my Book It Mystery Resort. I spent hours (embarrassed to admit) searching for just the right resort at the right price....then decided to go for the Mystery...and it turned out to be a perfect fit for what I needed! See my review on TravelAdvisor for Sept 4, 2011 that begins....'Where the little things......' Thanks, Book It!"