BookIt.com® Verified Traveler Suzann from Ontario

"Hotel is a bit older, beds a bit small, internet really slow, but overall was a good hotel, check in was quick and easy, great price."

BookIt.com® Verified Traveler Joann from Wilmington, N.C.

"DO NOT STAY HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! All of my review did not get submitted, i guess lack of space. They gave my 2 room suite away and there shuttle service and breakfast buffet really just was horrible. something happend on our departure date with police everywhere outside the property. SO PLEASE STAY SONEWHERE ELSE. I do plan to return to disney in the future but i would sleep in my car before i stay here."

BookIt.com® Verified Traveler Aimee from Tampa, Fl

"hotel is in pretty bad shape,beds are very old matress ."

BookIt.com® Verified Traveler Victor Magnotti from Staten Island, New York

"my room was clean,no wait for check in,hotel is def older but worth the price,and lets face it,if you are going to disney and universal you spend very little time at the hotel,so the deal is good.The shuttle service should be better tho,i wouldnt of needed a car if they ran better schedule,still I was happy,our air conditioner worked right,room was clean"

BookIt.com® Verified Traveler Lateka from Albamy, Ga

"The pictures on the web compared to the actual hotel is very misleading. The room was not that big. I up graded to the kid suite and boy was I disappointed. Their room was so small. The toilet ran over. There was not enough tissue in the bathroom. I thought we would be able to watch a movie, but was informed that a magic show was going on. I will never go back to this hotel."

BookIt.com® Verified Traveler Angel Elicerio from Swartz Creek, Mi 48473

"First time, It was not bad at all, definitely would do it again."

BookIt.com® Verified Traveler JoAnn from Kissimmee, Fl

"Things got off to a rough start. I arrived at 2;30pm to find that the shuttle service had a very limited schedule which really stunk. They did have my Disney tickets there however the clerk was very rude when I questioned her about the shuttle service. We had to drive everyday because the shuttle also had limited seating with a first come first serve basis which left us having to pay 14.00 a day to park at Disney. When we arrived back at 11:30pm (they wouldn't let me have my room until after 4:00) they had given our 2 room suite away to somebody else. I had reserved the suite and paid for it on my credit card 3 weeks prior to my arrival date. Needless to say I was very upset. They worked for a few minutes and finally gave me 2 rooms side by side. I felt very bad for my guest that we took with us who had never been to Disney because he had to stay in the room alone. We were there for 4 nights. The pictures on the web page shows it looking much nicer than it really is. So I can definitely say I WILL NEVER EVER STAY AT THIS PLACE EVER AGAIN!!!!!!!!!!!!!!!!!!"

BookIt.com® Verified Traveler Amelia from Columbia, Maryland

"We liked the location because we visited Universal Studios for two days, and it's pretty close to that. I would not recommend this hotel because it is noisy, and there was no elevator for us to use to bring our luggage to the second floor. If there was an elevator, it was very far away from where we could park. Also, some strange man had access to our room (How did he get a key card?) and peaked in and then stared into our window through the curtain. He didn't apologize or say a word, but it was so scary. We couldn't find or catch him later. I think maybe he worked for the hotel. They should train their staff not to come in without knocking, and they should certainly not peak into rooms. We also had to wait a long time in line to check into the hotel. They need more staff at the front desk. There was only one person the whole time I was there. We checked out after one night because the Holiday Inn is a much better, cleaner place with better trained staff."

BookIt.com® Verified Traveler Alberto from Florida

"it was a last minute easter weekend getaway. I planned it last minute so I did not expect teh beat of deals until I rain in to this deal. I was pretty excited to see a $60.00 deal wtih 2 drinks incuded at the bar. Soooooo... I booked it. I arrived adn began to wait in line to check in when i noticed their was already a guest making a complete fool of herself since the shuttle was not departing at the time she was ready to go. So I thought to myself 'you get what you pay.. cheap that is'. its a horrible thought process but its the truth and you will understand why. My room was 951. i was excited to have a room ready at 1pm when check in was 4pm. So i convinced my mother to go to the room first to drop off all of our bags that way we had more room for more bags since we planned to go shopping. Walked int he room and noticed a must old smell. it was a lil bad so i propped the door open with a chair and decided to blast the AC (window unit) in order to get some of the smell away. I noticed it would not work so i had seen the housekeeping cart right next door and asked for assitance from the hosuekeeper and she came by to assist me with the AC. I felt really dumb shen she said it was not connected but when we did just that it still did not work. She called the maintenance dept and asked for assistance. The mainteneace gentleman was at my room within a few minutes and began to work on it right away. he got it to turn on and I asked for him to just set it as low cool since my mother is always cold. it was a nice warm day in Florida so my mom agreed it would be a perfect spot to leave the AC at. We departed and came back to the hotel and noticed about 10 young youg kids outside of the rooms near ours. They all were ju8st hanging out texting and calling people and being a little loud. One of them even rolled his eyes when I wanted the parking spot right in front of my room... who doesn't right? well... obviously he was nto happy about it. oh well.. move it! Again another reason you get what you pay. We walked in and the room was very hot. the air never cooled the room one bit. It literally blew hot air from the outside in. That it is all it really did. I moved the dial around thinking that maybe the setting is off but we got no cool air. We wer tired so the last thing i cared to worry about is move to another room. So we toughed it out and literally slept with no sheets on us. The next morning we woke up to a nice busy area around our roo. their was two cop cars and lots of CRIME SCENE tape around two guest rooms about 4 rooms down. Really? really... are you kidding me... then a helicopter flew over our facility and I noticed it was the local news .. ohh yes.. this is it.. this is teh best example of a great dissapointment. I informed the front desk that i was not satisfied and never did they offer to have me speak with a manager. They just asked for the next eprson in line to come up. It was awful and not worth my life to ever stay their again."

BookIt.com® Verified Traveler Alpha from Terre Haute, IN

"It is pretty good. Nice and clean, and good price. by the way, the shuttle service is great, too."

BookIt.com® Verified Traveler Jennifer Cotten from Rocky Point, NC

"This hotel is NOT like the pictures online. The entire hotel is old and in great need of repair. The rooms are old. The problems began as soon as we got there. The beds didn't have a bottom sheet on them which is just gross. Who wants to sleep directly on a nastly mattress? They gave us 2 lumpy pillows per bed (instead of the usual 4). The mattress was awful. I woke up every morning with a hurting back. The air conditioner in the room ran very noisy and the maid kept turning it down to 60 degrees so it was freezing when we returned from the pool. The bathroom faucet was backwards. Hot was on the right and cold on the left. There were 2 sinks - one outside of the bathroom and one inside of the bathroom which may sound good, except the bathroom was so tiny you couldn't walk in and close the door. The shower was tiny. I'm 5 feet 4 inches and had a hard time taking a shower because it was so small. The towels they provide felt more like sandpaper than a bath towel and with 4 people staying in our room we needed more than two towels per day. On our second day our room door wouldn't lock and we had to call the office. They had to replace the battery in our door key lock so we could leave to go the theme park for the day. DO NOT EAT THE BREAKFAST BUFFET!! It was disgusting. The bacon tasted like rubber and they charged us 2.99 for a glass of orange juice. Their selling point is buy an adult buffet and children eat free - well it isn't worth it. Go next door to the Burger King before you eat here. Overall, the hotel was terrible and I will NEVER stay there again. There are many more things I could say about the hotel (pool = party scene w/lots of drinking and no security, hotel staff = not friendly, etc.) There are many places to stay in Orlando. Save yourself some time and aggravation. Stay at one of the many other nice hotels in Orlando so you and your family can enjoy your vacation."

BookIt.com® Verified Traveler A Recent Traveler

"Not a new hotel by any means but clean and good value for the price."

BookIt.com® Verified Traveler Emma from WPB, Fl

"At first impression looks quite nice, but the room had a distinct old musty smell and the bathroom was terrible.(oh and the bathroom door was hanging off the top hinge, so we couldn't close it properly) Overall noisy, the bed was ok-ish, but the pillows were terrible and it took a long time for my kids and us to settle to sleep. Noisiest A/C I've ever heard. The staff were actually friendly and the one saving grace for us was the bus transfer to he Disney parks, saved a lot of hassle and time. If you need a last minute one night stop and don't really care then it'll do, but wouldn't recommend a longer stay!"

BookIt.com® Verified Traveler LaRon from Davie, Fl

"Had a good time. kids loved the kids suite & we all had a good time. thanx. "

BookIt.com® Verified Traveler Yausdel Duarte from Miami, FL

"Room was smelly the hole time. Carpet always wet by the bathroom entrence. Fridge was not working. Outdated Microwave. TV channels were flickering and soap short in supply. Breakfast was way too expensive and not all that, you could find a all you can eat decent place right around the corner for half the price. Won't recommend to anyone."

BookIt.com® Verified Traveler ANGELA from PEMBROKE PINES, FL

"AS WALWAYS WE HAD A GREAT TIME, THE DOUBLE ROOM IS VERY NICE AND COMFORTABLE. THE POOL IS HEATED AND OUR KIDS ENJOYED A LOT, OUR ROOM WAS CLEAN AND THE ROOM SERVICE IS VERY EFFICIENT."

BookIt.com® Verified Traveler Barbara Tomasini from D.D.O., QC

"It took 13 years in the planning! When our first child was born in 1998, we started to put money aside so one day we could travel as a family and see Mickey and friends. Since then, 2 other children were born. Therefore we also wanted to wait until our last born was at an age when he could both enjoy and remember the whole experience. We finally found what we would looking for on January 24. Your package was both amazing and too good to be true. We had a great time and the memories will remain with the 5 of us for a very long time. Thank you"

BookIt.com® Verified Traveler Nancy Boutilier from Ocala, Florida

"This hotel far exceeded our expectations in all aspects. The staff was friendly and made us feel at home. We loved being able to swim in the heated pools after returning from a long day at Disney. There is plenty of parking. The buffet breakfast was so good. We are looking forward to our next visit. It is close to Disney World too and Old Town is within walking distance also."

BookIt.com® Verified Traveler Peter from Tampa, FL

"My booking was for 2 rooms suite (sleep 8). When we got there and check-in, walked into the room, and there was only 1 bed room. I asked the Customer Service, they explained: '2 bed rooms suite' is really only 1 true bed room, the other bed room is actually the Living room that has hidden bed in the wall...!! There is kitchen, but there is nothing that you can feel like family. We have been many Vacation resort in Orlando with 2 bed rooms suite, there are all REAL 2 Bed rooms, and the Functioning Kitchen..!! This is one the worse ever seen.... Please don't plan family vacation here with kids."

BookIt.com® Verified Traveler Jodi from Rockford, Mi

"This place was so gross, it stinks like a cigarette, the toilet was filthy, the carpet and tile were too! The mattress was at least 40 years old and the one airline pillow was no comfort. When I finally got to sleep after coughing and itching all night, the people outside decided to knock on our window and yell out to each other, it was about 2:30 am, great ' Family Resort'! The pipes in the bathroom were banging against each other all night and we could hear the bed in the next room every time the person moved. Peace roach motel! Jodi"

BookIt.com® Verified Traveler Shannon from St Pete, FL

"Had a great stay. Check in was fast and easy. Stayed in a kid suite which our kids loved. The only thing I would suggest is more comfortable beds. The mattress was to firm for mine and my husbands backs. Would stay again."

BookIt.com® Verified Traveler Jesse Sellers from Lehigh Acres, FLORIDA

"Excellent choice at a last minute booking online..convenient to everything, mostly the Disney theme parks...the only thing that was not good was that there was a little critter on the wall crawling while I was watching t.v."

"Hotel looks good at first then once we saw the rooms we were not impressed. The room was musty and the bed was so uncomfortable my husband requested a new room or money back. The manager had a new mattress sent for the bed. It was better but still uncomfortable. We woke up every morning stiff and tired. But manager was quick to send another one at least. Everything was outdated but ok for the price. Pool was great. Breakfast was horrible and should be included with hotel stay. It made me sick and throw up. Gravy was worst gravy i ever tasted and we waited about 10 minutes for the waitress to bring us a drink. The hostess was very rude also. You could tell she did not want to be there. Waitress was nice just slow. Price was WAY too high! Also do not fall for the guy selling disney tickets in lobby. We had to go to a timeshare thing that was supposed to be 2 hrs but took 4 hrs and was promised awesome food and it was nasty. They give you a special menu with a few items to choose from and cant order anything off regular menu. We wasted all day doing that and my husband pointed out many flaws with the building structure at the vacation village. Also we didnt really save anything off our tickets. It was a waste of valuable vacation time and made us all tired and cranky. Also shuttle only runs certain times. Its not constant so we had to drive anyway. We probably wont stay there again. The resorts are way better."

"Internet was not very good it kept kicking me off and had a lot of trouble with the room keys had to go at least 4 times to the office and finaliy they had to fix the entry card holder it took several hours to get into my room"

"not good.....I want a refund. First of all. the gave us a room that the bathroom was nasty. toilet grrrr..Got a coupon for free drinks and the bartender was not to polite...when wegave him the coupon instead of saying Im glad u r staying with us. he said, ohhhhhh these coupons again!!!..."

"The experince was excellent, the hotel is ok, only you need to upgrade the signal for wireless comunications by internet"

"We had to change rooms because the first room had too many roaches & we had a baby in the room in her crib so we didn't know if any roaches got on the crib or ourl luggage. I can't say that I would recommend a friend. We've stayed here before & did not have the same problems...."

"enjoyed myself very much--only problem closing the store inside the hotel when it was very hot--no refreshments available and no notification--even the outside bar didnt open at poolside. otherwise the hotel was nice and clean staff was great--check in was a breeze, and they let us check in early and check out late. definately would stay there again. thank you"

"Excellent value. Great staff that is always there & were excellent with the kids (4&5 yr old). Went beyond what you would think for a value hotel.
Somethings that you would see in Disney.
Highly recommend."

"We only stayed one night, and although it looked clean enough, it is terribly outdated with very worn furniture. The rooms definatlly had been smoked in, and yes it is very old. The outside had lots of cigarette butts around. The staff was great and the beds adequate for one night, but I would book somewhere else next time."

"This place had it all, and more, for the money we were able to spend. Great price; great location, 2 pools; hot tub; magic show; movie night for kids; free shuttle in the morning; and discounted tickets to local theme parks. I will definitely be back again!"

" I know that you heard all the complaints from our aunt and cousins. We go to florida often and we stayed in so many hotels in the same area, but I thought that the images in your site and photos were much better than actually the real condition of the hotel. My cousin and aunt already told you all our experiences and I agree with them 100 %."

"The rooms had a moldy stagnent oder. We had to change upon arrival to 3 different rooms. Finaly we just said enough. The ac was blowing on my back and got me sick. The rooms are run down. the beds only had flat sheets and kept coming off the bed. The TV had a mind of its own with coming on and off as it pleased. The bathroom and sink floors looked like they were 40 years old and very disgusting.



Should i keep going

Very hard to believe that this hotel is also rated by AAA"

"I regret that I didn't spend twice as much or more for a better hotel. The room(actually, the entire hotel) was in a poor state of repair. The pool and hot tub was ok. Our a/c unit leaked onto the carpet. The room was ridden with roaches. The mattress was totally worn out(both beds). I had to have house keeping fix the shower drain. The carpet was worn and stained. The food court was nothing to write home about. I usually do not complain about much but this place was ridiculous. It caused a lot of tension between my girlfriend and myself. I was trying to be nice and book a nice vacation for us. She was grossed out by the roaches. Thought I was being cheap. Upon returning home we found several things missing from our belongings. We noticed them missing before leaving to come home but thought maybe they would turn up later when we went through our luggage.



1) a hair brush(really?)

2) a bottle of pain pills(percocet) for my back

3)a bottle of hormone pill (again, really?)

4)a phone charger



They were not left behind because we went through the room with a fine tooth comb. This stuff was stolen. By the cleaning staff. If the roach infestation wasn't bad enough."

"I chose this hotel because I was traveling with my son and my female cousin. I wanted them to have their own TV. The hotel is nice with the bunk beds and separate TV for the children, and a king size bed for the adults. The hotel also has a game room in the lobby, a playground, and pools. This hotel offers free shuttle service to Disney and Universal Studios which is also a plus. The only complaint I have is the restaurant, it is not good at all, the buffet was $6.99 per person not including a drink. The apple juice was $2.99 per glass, and the waitress added gratuity to your check regardless of the number of people in your party. I would recommend the Hotel but NOT the restaurant."

"Olympic size swimming pool"

"Overall this place is great for the money, about $45 a nite at some times of the year. The place is very clean, no complaints there. Very friendly at the desk. Things are always in the room, enough towels, some shampoo and soap for everyone. Also, a blow dryer in the room! Of course the decor is basic and maybe the showerhead doesn't have the strongest water pressure - but for $45 a nite I can't complain! Overall, when I hop up to Orlando to stay a nite and not spend all the time at the hotel, its a great choice!! Clean and everything you need."

"Everyone at the Seralago Hotel was friendly. All the staff members greeted you as they passed you even if they were busy. They did everything they could to make my stay pleasant. The last day I was there the young lady at the desk went on line and got my boarding passes for Southwest Airlines while I enjoyed Walt Disney World. When a hotel staff goes out of there way like that it makes the trip more relaxing
An other thing that was a pleasant surprise I got when I got there, I arrived on a Monday, was that every Monday they have a closeup magic show. I enjoy magic and for a charge of only $10 it was well worth the time. You do need to get reservations for the show as it is closeup magic in a small room and a very popular show. A lot of magicians from the area come to see the show.
They also have a shuttle to Disney World and it was on time every time I used it"

"This place made our stay unfortunate. Booked last minute which was my bad, Thank God it was just a weekend. We stayed in a kid suite and were very disappointed.. "

"exellent staff very nice people "

"I really enjoyed my stay with the Seralago Hotel near Disney. The beds were soooo comfortable and if you needed something the hotel had it in stock or it was within walking distance. I will definitely stay there again for the price of the room per day."

"My family & I stayed at the Seralago July 15-17 the staff was friendly & the rooms were clean. We are planning to stay there again in a few weeks when we return to the area."

"My wife and I stayed at the Seralago in a Deluxe Standard from June 16-19 which we had booked last minute thru Bookit.com at an extremely affordable rate. We iced the cake with a coupon code saving an extra $10. Our stay was great thanks to the courtesy shuttle provided which got us to and from Magic Kingdom on our first day there. Our second day we took the courtesy shuttle to Universal Studios. PRO's: Shuttle service is free, times of drop off are reasonable for Magic Kingdom, Cleaning service are prompt to requests, front desk was polite and welcoming (even at midnight), microwave and mini fridge (mmmm leftovers) and the property is very accessible (right at intersection) CON's: Shuttle times to/from Universal kinda rob you of 3-4 hours of potential fun, the beds and linens are very low end and somewhat uncomfortable OVERALL: Despite the quality of bed and linens we were satisfied with the affordability and the courtesy shuttles. Considering, we only needed a place to sleep since all day would be theme-park-hopping we were content and we can not comment on other amenities. FYI Dont be late to the Shuttle they go by a zero-tolerance policy we saw a couple running to the bus be left behind :( . Next trip will be with the kids and staying at the Seralago. "

"We have stayed at the Seralago several times in the past year. We enjoyed our stay each time. The only problem is the beds. They are very uncomfortable and need to be replaced. Other than that, all was great!"

"Myself, and my son's father took our 8 year old to Disney World in May 2010 and the Seralago Hotel itself was very clean and the service was wonderful. I will definitely recommend to friends and go back."

"This was an excellent kid friendly hotel to stay at. It was on a strip of mini malls and restaurants!! My kids love the kids suite!!! They had their own privacy and video game to play, it was not far at all from Disney world!! The shuttle picked my niece up from the airport and bought her to us with no problem!! The staff was great especially Rosa!! Highly recommended!!"

"this is our second stay at Seralago, since we are floridians and go to disney at least twice per year, we'll be staying there again and again, first time we stayed in the first building, this june 2010 we stayed in the second building. both buildings do have big pools, there is a little playground my little girls enjoyed playing at, pools and playground are fenced, rooms are clean, i didn't see the cable tv, just a few local channels, and the wireless connection was really bad, it took forever to connect. ti does have a tiny microwave and a little refrigerator too. nice bar, we didn't eat at the restaurant, closed to everything, pharmacy, grocery stores, within walking distance to restaurants, old town, gift shops, we drove to the parks, but i saw the shutters a few times at the hotel, an over all good experience.



if you are planning to go to the parks and just sleep at the hotel, you may want to go for a cheaper one, i saw some others were $26.95 per night, but if you want the nice pool and clean rooms, this is a nice place to stay.."

"We loved our stay at Seralago! The staff was very friendly, the rooms were clean and the price was amazing! We did have one problem with the shuttle taking off early but other than that, no complaints and we will definitely stay there again!"