Sign In Support Why Coupon Codes Terms & Conditions Privacy Policy Site Feedback Vacations Hotels Flights Cruises Things To Do Group Request Careers Press Media

TODAY: 10% Off Hotel or $100 Off Pkg

Las Palmeras, A Hilton Grand Vacations Club

Orlando, FL, US (MCO)

Check Rates for
Hotel Specials
Hotel + Flight from
Check Rates for
Package Specials
Based on 292 reviews
Enjoy a quiet retreat!
Style: Enjoy a quiet retreat!
Room & Rates
Studio w/King and Kitchenette - Las Palmeras, A Hilton Grand Vacations Club - 1

Studio w/King and Kitchenette

Sleep peacefully in a suite with 1 King Bed in the master bedroom. Enjoy modern amenities like WiFi access, two 32-inch TVs with cable, telephone with voicemail, and in-room safe. One-bedroom suites feature a kitchenette, and two-bedroom suites offer a full kitchen. All suites have a balcony and separate living and dining areas.
Hide room details
1 King Bedroom Suite w/Sofabed - Las Palmeras, A Hilton Grand Vacations Club - 2

1 King Bedroom Suite w/Sofabed

Sleep peacefully in a suite with a king bed in the master bedroom. Enjoy modern amenities like WiFi access, two 32-inch TVs with cable, telephone with voicemail, and in-room safe. One-bedroom suites feature a kitchenette, and two-bedroom suites offer a full kitchen. All suites have a balcony and separate living and dining areas.
Hide room details
Hearing Accessible 1 King Bedroom w/Sofabed and Tub - Las Palmeras, A Hilton Grand Vacations Club - 3

Hearing Accessible 1 King Bedroom w/Sofabed and Tub

Accessible studios and suites are available by request. Please contact the resort when booking your stay to reserve an accessible room.
Hide room details
Hearing Accessible 1 King Bedroom Suite w/Sofabed - Las Palmeras, A Hilton Grand Vacations Club - 4

Hearing Accessible 1 King Bedroom Suite w/Sofabed

Accessible studios and suites are available by request. Please contact the resort when booking your stay to reserve an accessible room.
Hide room details
2 King Bedroom Suite w/Conference Table - Las Palmeras, A Hilton Grand Vacations Club - 5

2 King Bedroom Suite w/Conference Table

Sleep peacefully in a suite with a king bed in the master bedroom. Enjoy modern amenities like WiFi access, two 32-inch TVs with cable, telephone with voicemail, and in-room safe. One-bedroom suites feature a kitchenette, and two-bedroom suites offer a full kitchen. All suites have a balcony and separate living and dining areas.
Hide room details
2 King Bedroom Suite w/Sofabed - Las Palmeras, A Hilton Grand Vacations Club - 6

2 King Bedroom Suite w/Sofabed

Sleep peacefully in a suite with a king bed in the master bedroom. Enjoy modern amenities like WiFi access, two 32-inch TVs with cable, telephone with voicemail, and in-room safe. One-bedroom suites feature a kitchenette, and two-bedroom suites offer a full kitchen. All suites have a balcony and separate living and dining areas.
Hide room details
Hearing Accessible 2 King Bedroom Suite w/Roll-In Shower - Las Palmeras, A Hilton Grand Vacations Club - 7

Hearing Accessible 2 King Bedroom Suite w/Roll-In Shower

Accessible studios and suites are available by request. Please contact the resort when booking your stay to reserve an accessible room.
Hide room details
Studio w/2 Queens and Kitchenette - Las Palmeras, A Hilton Grand Vacations Club - 8

Studio w/2 Queens and Kitchenette

Sleep peacefully in a suite with a king bed in the master bedroom. Enjoy modern amenities like WiFi access, two 32-inch TVs with cable, telephone with voicemail, and in-room safe. One-bedroom suites feature a kitchenette, and two-bedroom suites offer a full kitchen. All suites have a balcony and separate living and dining areas.
Hide room details
Hearing Accessible Studio w/2 Queens and Tub - Las Palmeras, A Hilton Grand Vacations Club - 9

Hearing Accessible Studio w/2 Queens and Tub

Accessible studios and suites are available by request. Please contact the resort when booking your stay to reserve an accessible room.
Hide room details
2 Queen Studio - Las Palmeras, A Hilton Grand Vacations Club - 10

2 Queen Studio

Sleep peacefully in a suite with 2 Queen Beds in the master bedroom. Enjoy modern amenities like WiFi access, two 32-inch TVs with cable, telephone with voicemail, and in-room safe. One-bedroom suites feature a kitchenette, and two-bedroom suites offer a full kitchen. All suites have a balcony and separate living and dining areas.
Hide room details
Hearing Accessible Studio w/2 Queens and Roll-In Shower - Las Palmeras, A Hilton Grand Vacations Club - 11

Hearing Accessible Studio w/2 Queens and Roll-In Shower

Accessible studios and suites are available by request. Please contact the resort when booking your stay to reserve an accessible room.
Hide room details
2 Queen 2 Bedroom Suite w/1 King and Sofabed - Las Palmeras, A Hilton Grand Vacations Club - 12

2 Queen 2 Bedroom Suite w/1 King and Sofabed

Sleep peacefully in a suite with 2 Queen Beds in the master bedroom. Enjoy modern amenities like WiFi access, two 32-inch TVs with cable, telephone with voicemail, and in-room safe. One-bedroom suites feature a kitchenette, and two-bedroom suites offer a full kitchen. All suites have a balcony and separate living and dining areas.
Hide room details
Las Palmeras, A Hilton Grand Vacations Club
9501 Universal Boulevard , Orlando, FL US 32819


Las Palmeras has a prime place amid Orlando activity. They`re steps from the convention center, 1 mile from Pointe Orlando and a quick drive to shops, dining and entertainment on International Drive. 

Why Stay Here

  • All-day dining
  • Heated outdoor pool
  • Fitness center
  • Family-friendly
  • Multi-lingual staff

Resort Details

This hotel has a wealth of resort comforts for your stay. Spend a sunny afternoon at the heated outdoor pool, and order a refreshing drink from Acqua Pool Bar. Get a full-body workout at the fitness center with LifeFitness equipment and free weights.

Accommodation Details

Their stylish studio rooms offer a balcony, mini-fridge and 32-inch TV, and some have a sofa bed and microwave. Here for the workweek? Choose a one-bedroom suite for a separate living area and kitchenette. Families have plenty of space to relax in a two-bedroom suite with full kitchen and two 32-inch TVs.

Restaurants, Lounges & Bars

Acqua Bar is located beside the Pool Complex. The Acqua Bar serves light fare and a variety of frozen drinks and specialty cocktails.
Fiorella`s is an American Bistro with some Italian favorites located on the Lobby level.


  • Cuba Libre
  • Oceanaire Seafood Room
  • RA Sushi

For the Family

 Ideally located across from the Orange County Convention Center, Las Palmeras beckons you to indulge your spirit of adventure in every way you can imagine at area theme parks and entertainment complexes like SeaWorld Orlando, Universal Orlando Resort, Walt Disney World and Pointe Orlando, and the countless recreation, shopping and dining venues of International Drive.

Pools & Spas

Heated outdoor pool with seasonal pool bar


A golf course and driving range are just 0.5 mile away.

Entertainment & Activities

  • 20 minutes from Orlando International Airport (MCO)
  • Near Universal Studios, SeaWorld Orlando and other hot spots
  •  Restaurant available for meals any time of day
  • Heated outdoor pool with seasonal pool bar


  • I-Drive 360 and International Drive
  • Walt Disney World
  • Universal Orlando
  • SeaWorld Orlando

  • ATM Machine
  • Accessible Facilities
  • Accessible Parking
  • Accessible Rooms
  • Baggage Hold
  • Business Center
  • Concierge Desk
  • Elevator / Lift
  • Fitness Facility
  • Guest Activity Desk
  • Lounge/Bar (+)
  • Meeting facilities
  • Multilingual Staff
  • Outdoor Pool
  • Restaurant (+)
  • Safe Deposit at Front Desk
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 292 reviews
from Alabama, United States
Submitted on 02-06-2016
This hotel was very clean. The Staff were personable and efficient.My husband and I enjoyed our stay in Orlando at the Las Palmeras. We relaxed in the pool and hot tub in the evening and it was very enjoyable.
Submitted on 03-06-2016
We were at the Las Palmeras as part of a promotion. We were given a very large one bedroom suite. The rooms were very clean and comfortable. I most definitely would stay there again. The room service and restaurant were excellent. Wifi was free, but very poor in our room location.
from Rocky Mount, North Carolina
Submitted on 09-06-2016
Entire experience great! No issues. All staff was prompt and polite. Restaurant had great food. Pool looked very nice but we did not use. Room was spacious. Parking was easy with very little walking!!
from Spring Hill, United States
Submitted on 09-06-2016
I have no complains. Everything was like you are expecting from a Hilton hotel. Location is good, very close to Disney's parks, and the hotel staff is very helpful in any way. Food is very good at the restaurant, an excellent menu, fast and courteous service. If you want good service, and a very nice hotel try it.
from Dearborn, Michigan
Submitted on 10-06-2016
This was a nice hotel. The staff was very nice and helpful. And the room and grounds were clean. The only downfall was there was no shuttle to and from the airport and I wish they had microwaves in the room like most of the other hotels I've been to lately.
from Staten Island, New York
Submitted on 10-06-2016
I stayed here on a marketing package and was pleasantly surprised. I was met by an awesome concierge and the wait staff in the restaurant were great too. It would have been nice if the weather was better and breakfast was complimentary but either way the stay was great!
from Seminole, United States
Submitted on 10-06-2016
Take a pass on this Hotel. We stayed in a two bedroom suite and it was very cramped with furniture that was so uncomfortable to sit on you wound up hurting in the time it took to watch a movie. Not to mention the Master bedroom with the king barely fit just a bed and two nightstands. The room motif was old and out of date, and the internet was extremely slow. Only upside was it was quiet. Wouldn't go back.
from Brockport, New York
Submitted on 26-06-2016
Wonderful pool and room. Nice and quiet. Kitchenette and balcony with furniture and a Publix supermarket 3 minutes up the road. Absolutely going back. The outdoor hot tub has very strong jets to sooth back. There is a parking garage connected to the hotel and overall the hotel was not crowded.
from Paris, France
Submitted on 27-06-2016
I stayed at this Hilton GV for a night with a friend that was here on a business trip (near the Convention Center). I would definitely say it is suitable for this purpose and maybe less for a family vacation. I don't consider it as a "resort". I mean by that the quality of accommodation and service (including skilled staff) is impeccable, clean place with spacious rooms and the hotel has good amenities as for bars, outdoor pool and restaurant. Again I think people visiting for other reasons may ... Read more
from Pacific, United States
Submitted on 29-06-2016
This was a beautiful place to stay. You and your family won't be disappointed. The pool is big, well taken care of and amazing, the cabana has anything you need while swimming. the rooms are the perfect size and very comfortable. The view from our 10th floor room was awesome. Will definitely recommend to family and friends.
from Richardson, United States
Submitted on 02-07-2016
Wish I could give this hotel 10 stars! I travel for business frequently, and my stay at the Las Palmares was exceptional from the moment I walked in the doors. The staff was extremely friendly, and about 30 minutes after I checked in I got a call asking if my room was satisfactory. I even received a text the next day asking if there was anything else they could do to improve my stay. And I got the best sleep I've had in months on the amazing bed. The location is close to all Orlando's attraction... Read more
from Loxahatchee, Florida
Submitted on 03-07-2016
I must say my family and I had a great time at Hilton Grand Vacations newest Orlando property. The rooms were pretty modern with flat screen TVs in each room and the 2 bedroom had a full kitchen which was an added feature. I stayed here as part of an owners update, as my wife and I are owners, however, it's not up Hilton standards just quite yet. There are no on-site activities or anything to really do other than swim in the rather large heated pool and hot tub. Since I am an owner, I didn't hav... Read more
from Miami, Florida
Submitted on 03-07-2016
Still a work in progress. Even so, was clean, excellent location for our plans, and excellent service. Mainly a time share presentation hub for now. Planned to be an even better hotel in the future!!!! Looking forward to its completion!!!
from Worcester, MA
Submitted on 05-07-2016
Stayed at Las Palmeras while attending a business conference in Orlando. Overall condition of the hotel is great, everyone from the gentleman at the door, front desk, bar all the way to the pool area was very nice, friendly and helpful at all times. Room was huge! did I say huge, I believe I was in a suite on the 29th floor looking over the convention center. King size bed, more than spacious bathroom, living room area with several couches, and balcony in case you wanted to just seat outside... Read more
from New York City, United States
Submitted on 05-07-2016
After deciding to finally pay a visit to Universal Studies/Magical World of Harry Potter in Orlando, FL, we booked this hotel and it was a very pleasant stay. The staff was very helpful, and the location turned out to be very close to the theme park (10-minute free shuttle from the hotel, runs several times per day). Our only suggestion to the hotel: if you ask visitors to take the 90-minute sales pitch for a timeshare in the HGV Club, disclose more information about this upfront, to save people... Read more
from Wilson, North Carolina
Submitted on 06-07-2016
Resort was great!!! Front desk needs to work on not giving out personal info to just anybody especially if the room isn't in there name, that is the only reason why I wouldn't give them 5 stars because they printed out my receipt for another guest staying with me, and it had my card number and personal info on it.
from DeLand, United States
Submitted on 06-07-2016
I think this hotel gets lots of visitors and is worn out and if you see it as that than it was fine, but my husband and I got to our room and had a crappy garage roof top view, damp smelling room and very moist carpet which are all not great impressions.
from Central Florida, Florida
Submitted on 09-07-2016
The excellent staff makes up for the business trip hotel style. Renovations in the works will make this a more family friendly Funspot. Great location,quiet,clean. Fitness center and Internet are great.
from Joliet, United States
Submitted on 11-07-2016
The property was nice and staff friendly. There was nothing wrong with the property but more hotel than resort. The room was clean and comfortable but on the small side compared to others we have stayed at in the area.
from Chicago, Illinois
Submitted on 12-07-2016
Nice Florida resort. Great staff on hand. Clean and professional atmosphere all around. This Hotel is going through some remodeling. But overall it's worth the value. You gotta stay there next time you go to Florida.
from Oklahoma City, Oklahoma
Submitted on 15-07-2016
I was completely blown away from the moment I stepped into this Hilton hotel. I've stayed at many Hiltons and as a honor member I have to say this is by far the best I've stayed at. Once I walked in I was greeted by 4 smiling faces but Stephanie helped me get checked in, acknowledged my honors membership, offered my water, and made sure she took care of all my needs before actually getting checked in. They were quick to honor my early check in and they all seemed so helpful. I was blown away by ... Read more
from Palm Bay, Florida
Submitted on 16-07-2016
I can't believe the terrible service my family received here. We are a Hilton Honors preferred family and this is the worst hotel we have ever stayed at. We got better service from motels. Ordered dinner from the hotel restaurant, two adults and two kids, only ones in the whole restaurant and it took an hour and a half. Two dishes went back because blood was dripping out of them. The rest of the food was blah and was $25 a plate and look like it was transferred over from Dennys. We get to... Read more
from Orlando
Submitted on 17-07-2016
We decided to have a last minute family vacation. We were able to book fairly easy. It felt like home. No surprise charges and the services were fantastic. The pool was great some shaded area and sun. The lounge chairs surrounded the pool in the perfect place to keep my eye on the kids. The bar near the pool was convenient. The hotel has a resturant and bar inside.
from Pompano Beach, Florida
Submitted on 17-07-2016
Las Palmeras is a beautiful resort and the service is incredibly processional and friendly. Cindy, front desk Supervisor was lovely, accommodating and professional. Manny, at the restaurant, was incredibly service oriented and friendly. The resort is gorgeous and the rooms are beautiful. Beautiful pool.
from Atlanta, Georgia
Submitted on 21-07-2016
This is a very nice luxury hotel. It is very relaxing and the staff is very friendly and accommodating. The rooms are large, modern and up-to-date. I truly enjoyed my week-long stay. It is very kid friendly as well. Highly recommend!
from Novi, United States
Submitted on 24-07-2016
My husband and I traveled to this location for our second honeymoon and brought our children. The amenities and the facility were wonderful. The location is close to ALL Orlando attractions. Great place you will be highly satisfied!
from Montpellier, France
Submitted on 25-07-2016
We decided to come here after having booked with another popular total chain... Las Palmeras is probably one of the best spots in Orlando: close to some of the main attractions very nice pool very charming and welcoming staff rooms are very confortable I strongly suggest to go there if you want to have some rest during the Orlando parks madness
from Naples, Florida
Submitted on 25-07-2016
This property is the former Westin hotel adjacent to north concourse of convention center. Text messages with hotel were used to make requests and were very effective. Plumbing in our room was not working, they sent engineering to assist with the issue. I missed having maid service. When on vacation it is nice to be pampered. Front desk staff, engineer staff and security were all outstanding. Room was clean.
Submitted on 26-07-2016
great hotel at a great location close access to all the theme parks great space in the suites highly recommend this hotel stay as it is a great location for all theme parks great price if you take the Hilton grand vacations offer
from West Palm Beach, Florida
Submitted on 28-07-2016
we encountered some problems in the beginning but the manager and head housekeeping supervisor tried their best to take care of the situation. What started out to be a possible disaster turned out to be a wonderful experience. They are open to suggestions. Currently under construction and upgrade on the rooms. The rooms are great right now but better ones really coming. The front desk staff can use a better training as I understand most of them are new. They need to respond and communicate wi... Read more
from Lawrenceville, Georgia
Submitted on 28-07-2016
I loved the experience and was wowed and mind blown about everything this hotel had to offer. From the lobby to the pool to the restaurants on site to the actual rooms with the balcony everything was amazing and I just want to thank you guys for an amazing opportunity.
from Murfreesboro, Tennessee
Submitted on 28-07-2016
I stayed at this hotel for a work conference in June, and it is very average. I think this hotel is more suited to families, as there were kids running around the whole time I was there. My room was muggy and humid, and there were fruit flies/knats flying around. The room wasn't designed very well, as you couldn't have the bathroom door and closet door open at the same time. You also couldn't leave the bathroom door open and walk through the hallway and out the door - The hit together! The be... Read more
from Bowie, Maryland
Submitted on 30-07-2016
Newly renovated Hilton resort! Very nice resort but Hilton hasn't begun to strike to surface of updating the amenities. The 2 bdrm was very nice but the seating can be a little uncomfortable with 1 love seat and 2 chairs. Other than that, everything was great!
from Miami
Submitted on 30-07-2016
The room size was great (one bedroom suite) big bathroom especially when traveling with kids, good size kitchen but no stove. Not happy about the filthy carpet and lack of housekeeping, told the front desk but no major solution.
from Miami, Florida
Submitted on 01-08-2016
I booked this hotel last minute on a very busy weekend in Orlando. Most other places were sold out. It's right across from the convention center, so if you're doing something there it would be very convenient. The hotel is pretty, clean, and the people were nice. But there are so many great hotel options in Orlando. I wouldn't recommend it for family vacations. The 1br suite was small. Self parking was not cheap. But what really turned me off was the "resort fee". This is not a resort by my defi... Read more
from Sunrise, Florida
Submitted on 01-08-2016
Stayed at this hotel for one night. We came up to Orlando for the Guns and Roses concert on July 29. The check-in was easy and the staff was great. Everyone from valet to the front desk were very professional. The room was very clean. The bed was extremely comfortable. The shower was upgraded from the showers I have seen at other Hilton properties. I took off 1 star for the following items: 1) Repairs or some sort of banging noise at 8:30 am on Saturday morning on the floor above us (we stayed... Read more
from West Columbia SC
Submitted on 03-08-2016
Stayed 3 nights, no housekeeping service, tried to get tickets to sea world,you are here on a special price so you have to pay the regular price: thank goodness for legal shield perks discount, go them much cheaper than this place had them.Woke up every morning to hammering due to construction, I would have never made reservations here had I known it was still under construction! The food is wayyy overpriced! No service from the valet when we arrived, then went for a cart when leaving and they ... Read more
Submitted on 04-08-2016
Positives: Room size was nice, private master suite, central location to parks and activities. While a bit pricey (breakfast buffet $20pp) the restaurant food was good. Restaurant staff was very friendly. Negative: Pull out bed had very thin mattress which was very uncomfortable. Requested a cot and was advised the hotel did not carry. While the hotel is in a central location there is nothing in walking distance. Requested a late departure as our family had an evening flight. Advised 11am che... Read more
from Columbia, South Carolina
Submitted on 04-08-2016
I love this hotel but the customer service is bad they make you feel as tho you are bothering them as well as the ants at the pool are everywhere. If we go back I hope the service is a lot better we viewed a time share and they acted like they didn't want our money but almost begged us to buy at the end.
from Jacksonville Beach, Florida
Submitted on 04-08-2016
Compared to other HGVC locations this one was a disappointment. It was more of a hotel setup and less of a resort. The pool area is small with no entertainment and the hot tub wasn't hot. The rooms are clean and the staff is nice. The kitchen was not stocked well with supplies for cooking. It is a pain to park in the parking garage and walk back and forth to the lobby or your room. Poor setup.
from Miramar, Florida
Submitted on 06-08-2016
Nice rooms and great staff but they must use old mattresses. The bed and the sofa beds were painful on our backs. The bed mattress folded on the sides when you laid down and the sofa mattress was like paper. The kids enjoyed the pool, the wings and I enjoyed the speciality drinks from the bar. But my husband and I really need a back massage.
from Tampa, Florida
Submitted on 07-08-2016
The hotel was great. Rooms spacious and clean. Staff was helpful and friendly. Convenient to Universal and Convention Center. The only downside was $25 per day resort fee. Has a nice pool and fitness center but hardly a resort. Also $18 per day self parking. For a two day stay was almost an extra $100.00. Wouldn't mind paying one hotel fee which also includes parking. Probably won't be back unless fees are changed.
from Pinehurst, North Carolina
Submitted on 11-08-2016
Our stay was quite pleasant. We had a efficiency with king bed. I missed having a stove in the unit. it is set up for breakfast/lunch/snacks, but not really for cooking. Be prepared to pay to park. The restaurant was pretty good. Internet service is pretty bad in the rooms, but I understand that they are working on it. Very close to Sea World
from Clearwater, Florida
Submitted on 12-08-2016
Superb customer service! Clean rooms! Friendly staff!! I stayed at this location last year and chose to stay at the same location instead of the hotel where my conference was being held due to the location, easy in and out of hotel and the wonderful staff!!!
from Hattiesburg, United States
Submitted on 12-08-2016
I would like to be considered for this choice again soon, for personal, couples, or friends and family. This stay was very rewarding as well as exciting to be able to see the city and experience the attractions.
from Atlanta, Georgia
Submitted on 16-08-2016
The staff was GREAT and very friendly. the room were spacious & clean! Enjoyed the pool and jacuzzi! I had fun and I was able to just relax. The location was perfect. I will definitely be back, I'd really enjoyed my stay!
from San Antonio, Texas
Submitted on 16-08-2016
We were "invited" as a potential time share buyer so I was so surprised by the small room and bathroom with very little space to keep our bathroom cases/supplies. At checkin we were told we would not have any maid service for the 4 days we were there. Pool area was nice. Restaurant was staffed with very friendly servers, many of them for the lack of customers. The dinner was very good and breakfast buffet was extensive, fresh. 2 desk areas offered to sell us attraction tickets citing we'd sa... Read more
from Memphis, United States
Submitted on 07-09-2016
The service from check-in to check-out including valet and restaurant were excellent. Very close to Universal and not far from Disney. Hotel was quiet and people were helpful and friendly. Rooms were a very good size with a nice view.
from Atlanta, United States
Submitted on 07-09-2016
Very impressed with the hotel and staff. The Hotel was recently renovated and was very clean. Had made reservation in two bedroom suite, kitchen was well equipped. Well maintained pool and fitness center. Excellent location for Universal studio. Definitely going recommend anyone planning trip to the theme parks.
Submitted on 11-09-2016
This resort is still in the early stages due to being bought by Hilton as a timeshare so there is a lot of remodeling even being several floors above it we were not thrilled with how loud it was. Another issue the first morning at approximately 8am someone entered our locked room. Housekeeping apparently did not know the room was occupied yet came in and did not shut the door immediatly, my daughter who was sleeping on the couch woke up. This concerns me. Security did a check to find it was a ho... Read more
from Jacksonville, United States
Submitted on 12-09-2016
Lovely accommodations if you want a get away! Staff is very attentive and courteous. We enjoyed being off the main strip of Hotel/resorts, but close enough to get where you need to go for a wide range of eateries and shopping. It's also close to all the attractions if that is what your looking for. What can I say, it's a Hilton Product!
from Naples, Florida
Submitted on 14-09-2016
We made a reservation due to an offer from Hilton vacation sales. Due to a sudden, terminal illness in the family we had to cancel. The organizer did not refund even a portion of our money because we were inside their penalty period for cancellations, he also proposed to charge another $120, which he later reduced to $20 in penalty. I cancelled as soon as I knew we would not make it to give the hotel the chance to rebook the room and not lose money on a vacancy. The vacation sales agent claime... Read more
from Falls Church, VA
Submitted on 16-09-2016
Can't say enough about staff and facilities. Great place and close to convention center. Sleep quality is low only because construction started at 7:30 and 7:55 in the morning and woke me up both times - they were supposed to wait until 9.
from Jacksonville, Florida
Submitted on 17-09-2016
I stayed here for a conference and it was much better than I expected. The staff was very friendly and helpful (it didn't even seem forced). The grounds were well kept, the pool was amazing, and my room was clean and spacious. It's also right across the street from the conference center. I will definitely return to this hotel next time I'm in the area.
from United States
Submitted on 19-09-2016
Construction was ongoing. It sounded and felt like a jackhammer was above my room. When I called the front desk I couldn't hear them on the phone it was so loud. They told me there was nothing they could do and I would have to deal with it. I'm extremely dissatisfied with this. Had I known, I would not have stayed here.
from St Johns, Florida
Submitted on 19-09-2016
Facilities were great and the majority of staff were great. The overall stay was top quality and did exceed our expectations on just about all levels. Location was close to all the local "tourist" areas and it was relatively easy getting into and out of the resort. Strongly recommend the month of September for the local restaurant promotion "Magical Dining".
Submitted on 21-09-2016
The hotel is under construction and very noisy. When we booked the hotel, we were rerouted to the vacation ownership booking agent and were told that if we attended, our three nights stay would be $150. The session was two hours long, and they keep you for the entire time slot. The sales rep, Abrahim(?) began by stating it was not a high pressure sales pitch and the program is not for everyone. A lie of course. He began by showing us a picture of Figi and stating that we could get ten days there... Read more
from Pikeville, Kentucky
Submitted on 21-09-2016
Las Palmeras is not a grand property. It is in the process of being renovated to a Hilton property. The location has some benefits because it is not located in a noisy or congested area. On the other hand, you must drive to anything that you want to do, or to get what you need. A member of the concierge staff assisted me with restaurant reservations about a week before we arrived. She was helpful and suggested that when we arrived to stop by her desk for restaurant coupons. When we did tha... Read more
from FAIRBURN, United States
Submitted on 26-09-2016
We really enjoyed our stay. All the staff that we encountered were very helpful, knowledgeable and friendly. The room was very nice and the balcony view was great. Across the board the stay was very good and the only thing missing was free breakfast.
from Washington, United States
Submitted on 05-10-2016
My girlfriend and I enjoyed staying at this hotel. It was conveniently located in between both Disney World and especially Universal Studios. The staff was extremely friendly and kind, and I can see myself staying there again. One thing to note: for whatever reason it did not have housekeeping services included. Whether this is a permanent feature or just a temporary issue I do not know.
Submitted on 07-10-2016
The room is so spacious! It was like being in an apartment, not a hotel room. It was clean, updated, had multiple TVs and doors to close off rooms. The balcony was large, and the staff prepared for the hurricane before our arrival by moving the balcony furniture indoor and giving us preparation bags with flashlights, batteries, water, and kid activities. They gave us updates on the weather and hotel situation every 4 hours during the storm and were very accommodating. We are very impressed by th... Read more
from Suitland
Submitted on 07-10-2016
2 out of 5 it was sub-par and not worth the amount of money it cost me. I could have stayed in a motel 8 and would have gotten what I paid for. If I'm paying good money I expect good service and accommodations.
from Waxhaw, NC, United States
Submitted on 12-10-2016
I was given a chance to see if I wanted to buy a time share. The presenters did a great job and if I did not have many other things I needed to do at this time to relocate back to the States, I would have bought a time share
Submitted on 13-10-2016
My family and I had a wonderful stay at this hotel. The front desk staff was friendly and prompt. We had a great service specialist by the name of Elizabeth who was very accomodating and kind! The rooms were upscale and very clean. I would stay here again. The best view is of the pool. If you stay be sure to ask for a highl level floor with a view of the pool!
from Greensburg, United States
Submitted on 15-10-2016
My family and I spent fall break in Florida at the Las Palmares and had a great time. The hotel staff was great upon checkin and checkout, the suite was clean and very nice, and everything was as expected for a Hilton property. My two children had a wonderful time in the pool.
from Toronto, Canada
Submitted on 17-10-2016
We had an excellent stay at this resort. First time staying at a Hilton Grand Vacation and it did not disappoint. It has redefined what vacations mean to our family. The suite was large, clean and refreshing with great internet. This is not value hotel but definitely a great value for the money, I would not do it any other way from now on. Highly recommended.
from Buenos Aires, Argentina
Submitted on 20-10-2016
We stayed for a night just before x-mas last year and we loved it, service was great, hotel was super nice, well appointed big tidy rooms, verandas overlooking the place... Had a great time, they used to offer a free shuttle to different parks which is great to avoid parking. We had a great time and enjoyed everything about it! Wished we had stayed longer!
from Huntsville, Alabama
Submitted on 22-10-2016
My wife and I stayed here for our visit to Universal. The staff was great and our room was outstanding. It had a large batbroom, and kitchen. The view from the balcony was amazing. We were able to see the fireworks from Disney.
from Huntsville, Alabama
Submitted on 23-10-2016
We stayed 6 nights and it was truly a fantastic stay. From the time we arrived and greeted by Valet assistant Joe who was Awesome and then the General Manager just inside the front door .....the stay at this Hotel was one of our best ever experiences. The room we had was large and very well appointed. The 9th floor had all totally renovated rooms and they well "Superb". The staff were all friendly and spoke to you. A very well managed hotel with a High emphasis on customer service. Thanks to J... Read more
from Dallas, Texas
Submitted on 24-10-2016
Loved this resort! Excellent customer service! Friendly, and helpful! Resort was located close to everything! Food quality was high. Room very spacious, clean with refrigerator, and microwave. It was like home away from home!
from Atlanta, Georgia
Submitted on 26-10-2016
We stayed here during MegaCon back in May for 3 nights and had a nice stay. Everyone was friendly and helpful. Booked a 1 bedroom suite and the room was spacious and clean! The hotel is conveniently located near the convention center and is within walking distance. As for parking, you can opt for self parking or valet parking. I had a great stay and would return here!
from Pittsburgh, Pennsylvania
Submitted on 28-10-2016
Great location near convention center Convenient to shopping,entertainment. 20 minutes to Disney. Staff was friendly, courteous, helpful. Concierge service was never around, but other staff and mgmt accommodated you for inconvenience Biggest drawback...noise level was unbearable due to construction since property was being converted to Hilton standards after being a Westin property Would definitely recommend, but make sure construction is finished
from Elizabeth, New Jersey
Submitted on 29-10-2016
We stayed last week of October pay off a time share presentation, 3 days. Property is beutiful, they were in process of renovating lower floors. Kitchen area has plates, pots,etc.,stainless steel appliances, sofa bed big flat screen in living area, patio, huge bathroom shower and separate tub, big flat screen in bedroom super comfortable bed. Free DVD rental, service was good, but no fault maid services unless requested.
from Edmonton, Canada
Submitted on 10-11-2016
The hotel itself is quite nice. I asked for a high floor room and upon check-in was given a 2nd floor room. When I asked to change, the service person made it seem like a large request. They did allow for the change of room, but with ongoing construction I received an early wake up. Having traveled late the previous night from PST to EST the 9am construction was an early start to my day. I was also waken by a phone call around the same time with someone asking me about my stay. Although this may... Read more
from Woodbridge
Submitted on 13-11-2016
Need a Arcade or pool room something to better entertain the guest. The internet and WiFi connection was poor. It was clean and the DVD machine was nice and entertaining! I would recommend for a nice place to stay.
Submitted on 25-11-2016
Hilton has done it again! One of the best resorts that I have visited in Florida (as I have visited many).This place has impeccable service, wonderful amenities, and it is in a great location. The rooms are great with modern features and spotless clean. I would highly recommend this to others, and I look to return myself. To simply put it, this is a top quality property. KEEP UP THE GREAT WORK, Hilton! My advice to other travelers, "come, stay, and truly enjoy!"
Submitted on 26-11-2016
Hello me and my family had a great time visiting the hotel in Orlando Florida. we are looking forward in visiting more areas were the Hilton hotels around the world. The hotel room was clean and nice when we arrived. The hotel room made me feel like home.
from Savannah, Tennessee
Submitted on 27-11-2016
We stayed here will visiting Disney and Seaworld. It felt like we were the only people in the building. The staff was friendly, our room was quiet, and the whole place was clean and beautiful! The best hotel experience we have probably ever had! It was super close to Seaworld and 15 minutes away from Disney. When we come back we will defiantly be staying here! Bonus our view was beautiful and could see Disney fireworks from our balcony.
from cape coral, United States
Submitted on 27-11-2016
Was pleasantly surprised at the TEAM that is at this facility. The service was world class, the restaurant was a joy to dine in, the room was modern and everything was there to make our stay enjoyable and memorable. The parking was secure and easy to access, our view was breath taking, the Christmas decorations got us in the Holiday mood---WOW all Great. Thanks to the Great Staff that made our visit so FUN.