BookIt.com® Verified Traveler Marie from Brownstown, MI

"This was a horrible experience. I purchased this vacation as a present to my niece, when I got to the hotel, they didn't have the poolview room I had booked, and instead of telling me that they told me that didn't see that I booked a poolview room. They gave me a different room and assured me that it was a poolview, when I got to the room and opened the curtains I was looking at the express way. I went back down and that is when they told me that they didn't have any poolview rooms but that they were going to put me in a newly renovated room. The only thing newly renovated was a flat screen TV, there were stains on the ceiling and they never changed the sheets on the bed. There is a $8 resort fee but for the life of I am not sure what it is for. You have to pay for anything, including the business center of which didn't work. The only good thing about this place was the pool."

BookIt.com® Verified Traveler Daniel from Miami, Florida

"The hotel is in need of an update. The room was OK. Not the best, but OK. However, it was clean. The location is very convenient. Within walking distance of restaurants and parks. The shuttle to the parks (Universal Orlando) is a plus. Free wi-fi in rooms is great. I had two major issues. One was that the safe in my room was not working. I reported it, and even though I was told they would fix is, nobody came. The second problem was that the vending machines in the tall building (which is where we were staying) were not working. I checked all 13 floors and not a single one would accept bills."

"Do yourself a favor...if you are even contemplating staying at this hotel...DON'T DO IT! I don't usually do this because I was taught that if you don't have anything nice to say...don't say anything at all...but honestly, I feel compelled to warn others of my horrible experience.

The only good part of my stay, is that I was on the ground floor and this is important to me because I have a toddler.

Now for all the bad: the toilet ran constantly without stop, if you took a bath...you also took a shower because it leaked to the point that it felt as though you were also taking a shower, not to mention that they didn't clean the tub everyday, as the ring of soap and hair remained daily and the tub must have been stopped up because it would take literally the entire day to drain after we all took showers. The air conditioning unit made some crazy noises constantly. Although we had four people staying in our room, they insisted on only giving us two towels. The microwave did not work. There were silver bugs crawling in the bathroom. The safe in the room did not work and so we were forced to take our valuables with us and leave them in the car at the parks...we figured that that was probably safer than leaving it in the room. And finally they did not change the bed sheets.

I urge you to find another place to stay. I will never stay here again. For the price that I paid, I could have stayed at a much cheaper hotel and gotten a better result. In this case, I definately did not get what I paid for. SAVE YOURSELVES AND FIND ANOTHER HOTEL TO STAY AT...THIS ONE IS NOT WORTH IT!!!"

"It was my family's first time staying at this hotel and definitely our last. We travel alot to Orlando throughout the year and we have never stayed at such a low graded hotel. I have stayed at hotels where I have paid a lot less than what I paid here and the room, staff, and service was outstanding. We didn't pay for a remodeled room because we didn't think the unremodeled room would be as bad as it turned out to be. The room had webs all over the place even on the lamp shades. The ceilings were cracked. They put us in a room in the far back of Bldg E next to to the entrance where the service people walk in and out with their laundry carts. Not only that, the guests walk in and out of there because it is where the vending machines are at whatever time they want. When I asked the front desk for another room because there was too much noise they responded that they were all sold out....which it was a flat out lie...there was not one day or night that the the hotel's parking lot was completely full. On several occassions we would leave early morning for breakfast and come back late at night from the parks and there was lots and I mean lots of open parking spaces...so open that there were tourist buses parked in the parking lots. I had to wipe down the hotel room with Clorox Wipes because I was afraid my children would catch something. What really made things worse for us...was one day I put the bed spreads on the floor because I do not want them on the bed and on one of the beds they put the same bed spread. Not only that one of my boys spilled ketchup on one of the pillowcases and on the comforter we use to cover ourselves to when we go to sleep so I decided to put them on the floor so they would give us new ones to my surprise the put back on the bed the same comforter and the same pillowcase because the same stains were there. Thank goodness I use a lot Lysol!!! FYI they do not put new bed sheets daily...at the other hotel I stayed they did everyday new sheets especially if they were stained. We will never stay at this hotel again. By the way...do not be fooled by the pictures of the rooms...this room 'Standard Two Doubles' does not look like anything as the picture on this website. Make sure that you read the print carefully, you pay resort fees for self parking, for using the refrigerator and microwave, the gym, and having access to internet....better to spend that extra money at a better hotel. Terrible!!"

"My Family and I travel a lot throughout the year to Orlando. I have paid a lot less for a hotel room and have received a better and cleaner room with better service. Worse room we have ever stayed in Orlando. In a Standard Two Double Room (The picture that is posted is definitely not the room we stayed in)they stuck us in Bldg 'E' Room 1106 all the way in the back facing the highway and the room was next to the door where the cleaning staff walks in and out with their laundry carts at whatever time they feel like between 7 a.m. and 4 p.m. . I requested for a quieter room where the staff would not be passing by they said they were sold out...THEY LIED...there was not one day that the parking lot was full especially where we were placed. We would leave early in the morning to eat breakfast and there was open parking spaces we came in late at night and still more parking space...Bottom Line they did not want to move us. Not only did we deal with the staff going through those doors at whatever time we also had to deal with guests going through those doors at all hours because that is where the vending machines were at. The room had spider webs, the ceilings had cracks, the room needed to be cleaned with Clorox wipes before letting my children touch anything. The T.V. is old. The door did not close properly we had to slam it hard in order for the door to close...it didn't even lock. They do not change the bedsheets or pillowcases or blankets daily. As a matter of fact I had a sleepcomforter that was stained by my son with ketchup I put that comfortor on the floor so that they would replace it with another one they placed the same comfortor on the bed. The nasty comfortors they put on the beds I take them off immediately and I spray the bed with Lysol, I put those comforters on the floor because I do not want them back on the bed while I'm there they left one off but the other one they put back on the bed after it had been placed on the floor. A pillowcase had a stain from ketchup again from my son they did not change the pillowcase. I will give credit to maintenance,we had several things broken in our room that needed replacing and maintenance came quickly and changed it and took care of it immediately. By the way, you pay for self-parking, for using the safe in the room, for having the microwave and refridgerator, and a gym we didn't even use. Spend the extra money in a better quality hotel. As mentioned before I have stayed at a hotel where I paid a lot less and I received the best of everythng on all that I mentioned above. Not a good way to spend the last week of 2011."

"Very clean and friendly"

"The staff was extra nice, besides the ceiling falling down on us and the air conditioner drenching the carpet everything was excellet!!!"

"My stay was not a very pleasent one... I paid for a Deluxe Kind Remodeled and I did not get what I paid for... I got the other ones that are on the site... This was for my wedding anniversary that I got this room... If I would have known that i was not getting the remodeled one I would have deffinately not paid that price for the room I got. I would have fought and argued to get what I ordered, BUT I was on a time crunch and didn't have the time or energy to do this...

My book it experience was good other than I didn't get what I paid for. The site is user friendly. BUT I will not use it again Unless I see good customer service and a good response to my complaint."

"I will definitely not plan any further stays at this hotel with my family. First of all, I paid for a newly renovated room which I was not given. When I called to inquire as to why, the night staff told me everyone paid for 'newly renovated' and we put them in the tower (which is not newly renovated). The night staff was very rude and unpleasant to deal with. After speaking with new staff the next morning, we were moved to the 'D' Building which is supposed to be newly renovated. Well let me tell you the only difference between the room they moved me from and the new one was that there was a plasma screen tv and the mini fridge and microwave may have been new but the quality of the room was the same which was 'OLD' and 'NOT NEWLY RENOVATED'. You can save your money if you're going to choose newly renovated because I didn't see any rooms worthy of being called that. If you're looking for a real resort, then you should probably keep looking."

"Great Staff , very friendly."

"The place was very nice and clean. Would recommended to friends and family. Very quite and clean........"

"I would like to compliment the staff at the International Palms. I had a wonderful time. Everyone was so nice and helpful. If I would to return to Orlando, I would defiantly return to the Palms."

"Staff is lovely and very helpful, its located in a great area on the North of International Drive. Our room was spacious and clean."

"My experience was good with the hotel. The hotel needs to be updated a bit. I wish the rooms were indoors. I got the impression that they were from pictures. If you are heading to the parks, please beware they do charge $4 for the trolley there and back. The breakfast was great, but they do charge for that also. The staff were very nice. Overall, everything was amazing. Thank you International Palms."

"My husand and i went to this hotel last year and really enjoyed our stay the staff were all friendly and very helpful. the cleaners were brilliant did a great job couldnt praise them enough for a job well done i actually left my pandora bractlet in my room by mistake and the cleaners left it on the dressing table for me which i really appreciated so much..i loved it so much im bringing my family back in june so see you then"

"If you are an independant person who is in use of a wheelchair/scooter please be aware that there are no automatic doors anywhere in this resort. Everytime I had to go to the lobby or anywhere else I had to take a family member with me or wait for a stranger to come along and hold the door! A little inconvenient and embarassing.

Also if you have a scooter make sure they put you in a room with the wide section of balcony in front of your room or trying to make the turn into the room is a real pain. (My experience was with rooms in the Tower).

The service was great and we enjoyed our stay but I will continue to explore other area hotels on future visits."