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Crowne Plaza Orlando - Downtown

Orlando, FL, US (MCO)

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Based on 649 reviews
Crowne Plaza Orlando - Downtown is a business-friendly hotel located in central Orlando.
Style: Business-Friendly Hotel in Central Orlando
Room & Rates

Suite, One King Bed, Non-Smoking

One king bed. Dining and bar area. Separate bedroom. Two wall-mounted 42-inch plasma TVs with premium cable channels. Speakerphone with voice mail. Complimentary local calls. Complimentary wireless Internet access. Clock radio. CD player. Microwave. Coffeemaker. In-room safe. Hair dryer. Walk-in shower and separate bathtub. Nonsmoking.
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Two Queen Beds, Non-Smoking

Two queen beds. TV with premium cable channels. Speakerphone with voice mail. Complimentary local calls. Complimentary wireless Internet access. Clock radio. CD player. Microwave. Coffeemaker. In-room safe. Hair dryer.
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One King and One Sofa Bed, Non-Smoking

One king bed with L-shaped sofa. TV with premium cable channels. Speakerphone with voice mail. Complimentary local calls. Complimentary wireless Internet access. Clock radio. CD player. Microwave. Coffeemaker. In-room safe. Hair dryer. Nonsmoking.
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Executive, One King Bed, Non-Smoking

One king bed with pillowtop mattress and leather headboard. Desk with ergonomic chair. 42-inch plasma TV with premium cable channels. Speakerphone with voice mail. Complimentary local calls. Complimentary wireless Internet access. Clock radio. CD player. Wet bar. Microwave. Coffeemaker. In-room safe. Hair dryer. Nonsmoking.
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Standard, Non-Smoking

1 or 2 beds. Desk with ergonomic chair. Complimentary wireless Internet access. Speakerphone with voice mail. Complimentary local calls. 42-inch plasma TV with premium cable channels. Clock radio. CD player. Microwave. Coffeemaker. In-room safe. Hair dryer.
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Suite, Two King Beds, Non-Smoking

2 king beds. Pillowtop mattress. Premium bedding. Desk. In-room safe. Wired (high-speed) Internet access - complimentary. 42-inch television. Television - Plasma. Cable/satellite TV. Premium TV channel(s). Pay movies. Direct-dial phone. Free local calls. Voice mail. CD player. Clock radio. Microwave. Coffee/tea maker. Hair dryer. Complimentary toiletries. Iron/ironing board. Air conditioning. Climate control. Non-smoking rooms only.
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Crowne Plaza Orlando - Downtown
304 W Colonial Drive, Orlando, FL US 32801


Close to Bob Carr Performing Arts Centre, St. James Cathedral, and Cathedral Church of St. Luke. Additional points of interest include Lake Eola Park and Orange County Regional History Center.

Why Stay Here

  • Smoke-Free Property
  • On-Site Dining
  • Wi-Fi 
  • Free Area Shuttle

Resort Details

Crowne Plaza Orlando - Downtown`s restaurant serves breakfast, lunch, and dinner. A bar/lounge is open for drinks. Room service is available during limited hours. Recreational amenities include an outdoor pool, a spa tub, and a fitness facility. This 3.5-star property has a business center and offers a meeting/conference room, limo/town car service, and audio-visual equipment. Complimentary wireless and wired high-speed Internet access is available in public areas. This Orlando property has event space consisting of banquet facilities and a ballroom. The property has an area shuttle, which is complimentary. Wedding services and tour assistance are available. Guest parking is limited, and available on a limited first-come, first-served basis (surcharge). Additional property amenities include a coffee shop/cafe, a concierge desk, and multilingual staff. This is a smoke-free property.

Accommodation Details

216 air-conditioned guestrooms at Crowne Plaza Orlando - Downtown feature coffee/tea makers and safes. Beds come with pillow-top mattresses and premium bedding. Bathrooms feature complimentary toiletries and hair dryers. Wired high-speed and wireless Internet access is complimentary. In addition to desks and complimentary newspapers, guestrooms offer direct-dial phones with voice mail, as well as free local calls (restrictions may apply). 42-inch plasma televisions have pay movies. Also included are irons/ironing boards and clock radios. Guests may request in-room massages and wake-up calls. Housekeeping is available daily. Guestrooms are all non-smoking.

Pools & Spas

This hotel has an outdoor pool.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self-Parking Fee: USD 13 Per Night
  • Valet Parking Fee: USD 18 Per Night
  • Rollaway Bed Fee: USD 15 Per Night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Business Center
  • Dry Cleaning Service
  • Fitness Facility
  • Free Wi-Fi
  • Multilingual Staff
  • Parking (Fee)
  • Restaurant
  • Room Service
  • Wake-Up Service
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 649 reviews
from Maturin, Venezuela
Submitted on 19-05-2016
I had a very good time, nothing ever bothered that much and didn't affect my family trip. It was a very pleasant experience. The location of the hotel was great for us to get to malls and events. The service at the hotel was very good, but the room service, cleaning, was not that good. It arrived very late and in some occasions, they didn't arrive at all. I really liked the valet parking service, they are very friendly and do their job very well. The food menu is excellent and the portions and q... Read more
Submitted on 21-05-2016
My husband and I picked the Crowne since it was just a few blocks away from Amway. It's ideal for folks who just want to walk down to their event. It's also extremely clean with nice staff. What we didn't realize is the hefty parking fee attached to an already pretty expensive one night stay. Our rate ended up being about 160 out the gate. This seems rather steep for a hotel that overlooks noisy construction filled streets. We thought the benefit would have been to not have to pay for parking at... Read more
from Gainesville, Florida
Submitted on 21-05-2016
The suite I stayed in was spacious and nice. The bed was very comfortable and there were plenty of towels...always a plus. The only drawback was that the bathroom had saloon doors and not a full door. Other than that, the service was good and I'd stay here again.
from Gulfport, Florida
Submitted on 23-05-2016
Just returned from Orlando and was impressed with my stay in the Crowne Plaza. The front desk staff were very professional and helpful and our room was quite nice and multi-directional shower was very soothing. $20 for valet parking is a tad too much, should be no more than $12. Good shuttle service to downtown and other locations. Overall it was a very positive stay.
Submitted on 25-05-2016
Unless you live in a busy city street and are used to constant noise, this hotel is not for you. Its right next to the highway. There's no attempt to damper the noise. None. Windows don't have heavy curtains and are not noise dampening. I haven't slept there at all due to the constant cars swooshing by. The bed was right by the windows too; not sure why they didn't try moving it further in-room. And there's no central A/C. There's a unit right next to the bed so when its on, the air from it go... Read more
Submitted on 25-05-2016
My wife and I came to this hotel for a business meeting; from the minute I drove to the valet park area the valet staff treated us in a very professional manner; when we were ready to go home we gave the valet ticket to John Torres ??Valet Attendant?? he rapidly got our car, treated us like royalty, he even opened the car door for my wife and she felt flattered! We were very pleased with his service, we don??t mind paying for valet and giving a tip when we get this type of costumer service. G... Read more
from Oxford, Mississippi
Submitted on 25-05-2016
We held a workshop at thus Crowne Plaza. Service by Banquets Staff was excellent - attentive to coordinator's requests, proper room set up, good temperature control. Hotels' policy is to have the guaranteed attendance relayed to Catering Department 14 days before the Event. Most hotels require 72 hours. When this was brought to their attention, this Crowne Plaza adjusted the guarantee deadline to 72 hours. This was much appreciated. The guest rooms were fine. Many hotels in the Orlando ar... Read more
from Rio De Janeiro, Brazil
Submitted on 04-06-2016
I had some problems reserving my room with a convention blocking code and the management staff helped me on that until I had my reservation code. Thank you! The hotel facilities and the room are excellent. The room is very complete. Could have dishes, spoons, forks and knives though. Breakfast was not included on my rate, so I had to deal with this. Another problem is the noise. I wake up with any noise. There is a train that passes by late night and very early in the morning. Also, my room f... Read more
from West Palm Beach, Florida
Submitted on 08-06-2016
OMG those two guys really know how to make a guest feel welcomed and comfortable!! The valet went out of his way to help with anything possible and the overnight guy was so friendly and kind, he really knows how to please!! Please please thank them so much for me! Without those two my family and i would have been lost!! The a/c stop working in my room on the last night but i knew there was no staff on at that time to fix it and the room service was a bit pricey and the food was not that great, i... Read more
from Miami, Florida
Submitted on 09-06-2016
Not a lot of folks come to the downtown area unless they are going to an event at the Amway Center. There is more to Orlando and this definitely a great hotel to stay and visit the downtown bars and shoppes near Church St. Only bad thing I found was that I booked a room with a King bed and L-Shaped sofa and got a room much smaller. They have double French doors that can open to the outside but they bolt them shut. What's the point in having french doors if you cannot open them? How about some fr... Read more
from Saint Louis, Missouri
Submitted on 11-06-2016
Our room was beautiful with a pretty balcony view of the pool, and a marble dining niche. The hotel has a gorgeous outdoor pool/hot tub. Staff was extremely friendly and helpful. Easy access to the highway and restaurants.
from Orlando, Florida
Submitted on 16-06-2016
I went for a business trip , and stayed with you guys because my office is close to the hotel, at arrival was greeted by the valet staff which more friendly they couldn't have been, specially an valet named Phelippe. At check in I was received by a front desk agent called Monique with a warmth smile. She was able to answer all my questions, and gave solid recommendations to restaurants close by. The room was perfect, it was a suite, not only was smelling great but everything on the room looked n... Read more
from Gainesville, Florida
Submitted on 20-06-2016
We stayed for one night to attend a Copa America game, and chose this hotel specifically because it's so close to the stadium. It is very nicely decorated, and every single staff member we encountered was so pleasant and helpful! We ate at the restaurant once, which was fine, but nothing remarkable. There are 2 things to keep in mind about this hotel: -Parking: I believe it costs $17/nt. You almost expect to pay these prices in bigger cities like Chicago, but Orlando? It was worth it for us i... Read more
from Houston, Texas
Submitted on 20-06-2016
We decided to stay in downtown Orlando so we could experience something a bit different about Orlando. The Crowne Plaza was our choice due to location and free shuttle service to the downtown area. Nice quiet room, considering the location. Friendly and helpful staff, especially the shuttle drivers. Quite knowledgeable about downtown area. We used the shuttle service several times with super service.
from Gainesville
Submitted on 05-07-2016
Booked hotel via Hotwire (I could not believe the price we got it for) and got a great rate!! King room with a small kitchen. We have stayed here many times in the last few years and it's always been a delight. Hotel is close to everything downtown...just a short uber ride away.
Submitted on 09-07-2016
We stayed for only one night and selected this hotel because of it is near the soccer stadium. We were extremely glad we did. The hotel is modern and very well maintained. The room was perfect, it was clean, modern, and well furnished. We had a great nights sleep. We did not eat in the restaurant but did have drinks in the bar and it was very nice. Hotel bar prices so be prepared. Maybe the best thing about our stay was the politeness and professionalism of the staff. Every staff member ... Read more
from Oslo, Norway
Submitted on 10-07-2016
We were very pleased when we first checked in Friday evening, but when we went to the bathroom , we noticed that it leaked very much from the faucet to the bathtube. We told the man at the reception about the leak when we were going out for dinner, and were told that he would send someone up to look at it . When we came back it was still leaking, so I tied a towel around to mute and assumed they came to look at it on the following day. On saturday we were gone all day and when we came back to ... Read more
Submitted on 12-07-2016
My family and I are Florida locals who moved away. We recently came back to Orlando after a three year hiatus for a Twenty One Pilots concert. Our stay was perfect! Absolutely impeccable. The service was 5 stars all the way, but of special recognition is the valet team. John Torres and Scott were wonderful in helping us load and unload our vehicle every time we pulled up, and we never had to wait for our vehicle to be pulled up for us to leave. As a native who still comes back to Florida to ... Read more
from Dubai, United Arab Emirates
Submitted on 14-07-2016
not sure which was louder? the roar of traffic on I-4 or the antiquated air conditioning outdated and ugly happy may stay was all of 8 hours, dreadful place and a bad joke you must pay $17 for self park
from Jonesborough, Tennessee, United States
Submitted on 15-07-2016
Not so great hotel. I would rather stay at a Holiday Inn Express anytime!!! This was an over priced,not too special, yuppie nightmare. No breakfast. No snacks. No coffee. Good lemon water. But an expensive breakfast buffet. (Imagine). $17 park it yourself charge AND we have a handicap placard. The Crowne Plaza Downtown thinks way too much of themselves for this girl to EVER stay there again. Beds not very comfortable, rooms small and hotel seemed dirty and unkept. Go somewhere else for less mone... Read more
from Tallahassee, Florida
Submitted on 21-07-2016
Monique and Neysha were pleasant and helpful. Susie in the bar was so warm. The decor is new and fresh. My suite was comfortable and the shower was heavenly. I only stayed for one night; no problems!!
from Chesterfield, Michigan
Submitted on 23-07-2016
Stayed here for business and brought wife along. Modern hotel. Was upgraded to King suite This was two rooms with kitchen area. Great for my wife to hang until I was done with meetings. They have self park or valet. Restaurant inside is called Bite and it was good for breakfast. Staff was friendly. Room was clean and modern. Would stay here again.
from Edinburgh, United Kingdom
Submitted on 24-07-2016
Stayed two nights in July. Staff were just okay. Pool was very noisy, very loud music playing - and despite the fact my husband and I were the only ones at the pool they did not turn the music down even though we asked twice. When we went to check out they had already charged my husband's credit card which was very annoying as he had wanted to pay with a cash traveller card. They had also charged us for breakfast which was included in our rate so had to do a refund. Would not stay here again... Read more
from Sarasota, Florida
Submitted on 27-07-2016
In spite of some positive attributes, terrible customer service following a 5 a.m. in the morning very rude awakening by security because the front desk had lost track of what room we were in, and insufficient response by the hotel afterwards, results in this 1 star rating and negative review. They basically blamed the customer for their computer problem, didn't apologize, and only offered a few points to make up for their inexcusable treatment of a guest.
Submitted on 31-07-2016
From the moment we arrived, worn and weary from a nine hour drive, we were treated well. Everyone had a smile for us, answered all our questions, and directed us in a friendly manner. We were part of a group for a special, two-night event downtown and the hotel staff was extremely accommodating. With warmth and good humor, the shuttle drivers, Richard and Scott, drove us where we needed to be and returned to bring us back. Would definitely stay here again!
from Tel Aviv, Israel
Submitted on 03-08-2016
The hotel is based not far from Amway center. Our room was very clean, with modern decorations, coffee machine and microwave. There's a free Wifi in the rooms. The staff was really friendly and cooperative. There's an outside pool which is nice. We had lunch in the hotel's restaurant. The food was really good, and there was a large variety of drinks. The service was excellent. We really enjoyed our stay and would definitely come back.
from Forestville, Maryland, USA
Submitted on 11-08-2016
My first visit to the Crowne a Plaza was incredible. I was there to conduct a seminar this week and I was very impressed with the level of service and professionalism with the staff, especially Shawn the asst Gm and Ingrid, the head of banquets. Their teams prepare excellent meeting rooms that are clean and very accommodating. I didn't need to ask for anything. They even offered a pre designed lunch for my participants that didn't want to leave the property. I, too, stayed at the hotel. My room ... Read more
from New Orleans, Louisiana
Submitted on 04-09-2016
This was a nice place to stay. The room was spacious and comfortable. Everything was nice and for $1 extra it included breakfast. The breakfast had fresh fruit, egg, bacon sausage,... and they would make you an omelet. Parking had an additional charge and they also had valet. They also had a refrigerator microwave, and coffeemaker in the room. Nice!
from Newton Grove, NC
Submitted on 04-09-2016
i made reservations here about 2 months ago. checked out everything, it seemed like a really nice place, great location, downtown, everything....well, when we got here to check in, we pulled up in front, little fella came to the car, valet $20 or self park $17 PER DAY.......since when do you hafta pay to park at the hotel that you are paying to stay at already? please, someone explain this to me.....this will be my only visit to this hotel....this is a bunch of crap if you ask me....I'm out....
Submitted on 05-09-2016
The 3 stars is for issues that as a business traveler are paramount for me. At 1:30am and after that massive train noise outside was insane and woke me both times. Did t even realize how close tracks are to hotel. As always others in the surroundings acting in the am hours like it is noon is not hotels fault but reminding people it is not polite is. The room was very clean and bed comfortable. Staff was pleasant and friendly. Plenty of room to do work and move around. Had a bar type area also t... Read more
from Orlando, Florida
Submitted on 06-09-2016
Stayed on business for a pair of nights. Found a great deal and was surprised when it turned out to be this hotel. The lobby is well maintained and I got a bite to eat at the restaurant. The food was good and service was excellent. The rooms were well appointed. I was facing what looked to be an apartment complex. I had a fridge and plenty of space. The only bad thing was parking @$17. It seems like every hotel these days has a parking fee so it was to be expected.
from Cape May, New Jersey
Submitted on 07-09-2016
Stayed over last minute after dropping our daughter off back at college. Check in was quick and staff was pleasant. Room was large and clean. The bed was very comfortable. Only complaint would be other guests yelling to each other in hallway which is no fault of the hotel. Would stay here again when passing through the area.
from Sudbury, Canada
Submitted on 09-09-2016
Our family of 4 stayed at the hotel from August 15 to August 30. From the time we checked in until the time we left we were treated like gold. Everyone was friendly and went out of their way to make our stay a pleasant one. The buffet breakfast was superb as were the servers. The hotel has security staff that make rounds through the hotel which really make you feel safe. The outdoor patio, pool and hot tub are very clean and comfortable. Near the end of our visit we felt like part of the h... Read more
Submitted on 10-09-2016
I did not stay here. I visited a friend in a sweet that so amazing right down to the bathroom. It had a great view and was a close distance to the exciting downtown nightlife. They offer a free shuttle till 1100 pm. If you're out later it's a cheap Uber ride home. The staff was very friendly, helpful, and eager to please.
from Eastbourne England
Submitted on 13-09-2016
Had 5 nights at this hotel as part of a 2 week trip. Have stayed at many Crowne Plaza hotels and this one was certainly one of the better ones. Friendly and helpful staff made this stay enjoyable. Parking is available, at $17 if you park it yourself. Our suite was on the top,14th floor and was spacious with a refrigerator, microwave, dishwasher and 2 HD TVs. The bed was very comfortable and the bathroom had a great shower. Great view looking towards downtown and greater Orlando. Swimming pool is... Read more
Submitted on 18-09-2016
Was expecting a downtown location to be within a block or two of restaurants and shops, rather this hotel is located next to a major highway and closest coffee shop was .5 miles away. Overall a really lovely facility as are all the Crown Plaza's but the hotel restaurant and bar are the only choices. Additionally we used IHG points for a discounted rate but were charged an additional $17 for parking.
Submitted on 20-09-2016
I traveled 10 hours to visit a friend in Orlando, due to some relationship issues in her house I had to unexpectedly leave at 10:00 PM after an extremely awkward and stressful experience. I used the IHG app to book the room. There is no parking close by and I think their was a $3 difference in valet or parking yourself. Immediately the valet brightened my evening. He was so kind and made me feel incredibly welcome... though it was very busy, at the check in desk the clerk was amazing to me. I to... Read more
from Perth, Western Australia, Australia
Submitted on 20-09-2016
As an Elite Spire member, and staying at Crowne Plaza hotels across the globe, this would have to be by far one of the worst Crowne Plaza hotels that i've stayed with. The front desk staff were always friendly and helpful, this was one pleasantry about the hotel, thanks to all those on the desk. The rooms are outdated, a full renovation required. The rooms are not sealed from the outside noise, which is the highway and trucks, motorbikes screaming down the highway. The hotel is directly locate... Read more
from Lehigh Acres, Florida
Submitted on 23-09-2016
Upon entry to the room, you could see the carpet was very stained and worn, the room smelled musty, the sofa had many visible stains on them, the room needed more than cleaning! I pulled back the covers, as I typically do before I unpack, and one of the pillows not only had a stain but had a hair on it that was not mine!!! I was completely grossed out and called the front desk. it was too late in the day for me to change hotels or I would have. A staff member came up and saw the room and the... Read more
from Salmiyah, Kuwait
Submitted on 26-09-2016
It's a very bed hotel! Everything is terrible like cleaning,rooms,breakfast ...My husband and I could not sleep until in the morning because of outside's noise...İt was like there were no windows of room... Just I like the staff who is working in breakfast restaurant...
from Silver Springs, Florida
Submitted on 30-09-2016
I am a Florida resident and a returning guest. This was about the fifth or sixth time I stayed here since the spring and have current reservations for the weekend of Sept. 30. This will always be my go to hotel. They not only treat me as a valued guest, but I almost feel like a family member. The entire staff is friendly and welcoming. From valet, to the front desk, the restaurant, housekeeping, and maintenance. Everyone! This shows me the hotel appreciates their guest. So this is where... Read more
from Indiana
Submitted on 30-09-2016
Near downtown location very convenient to interstate. Lovely hotel entry and clean, comfortable rooms. Staff very helpful and friendly. On site restaurant a little pricey but food is delicious. I would not hesitate to visit again.
Submitted on 09-10-2016
We stayed at the Crowne Plaza for only one night after a concert in downtown Orlando. After the concert we returned to the hotel to have a drink at the bar. The bar filled up quick but the waitresses and especially the bartender Savanah handled it beautifully. She was patient and efficient even when some patrons were not very nice. Well done Savanah! We will definitely stay here again when attending events downtown. The staff have all been very kind and attentive. The room is quite large and als... Read more
Submitted on 10-10-2016
Stayed here with my wife last night. Highly recommend the suite!! We stayed in 319 and even though you don't have a view because the balcony is always locked it was nice and quiet. Huge bathroom with a massive rain shower and separate tub. Only negative was breakfast. Came down at 9 and they had run out of eggs, bacon, or sausage. About half the tables were full so I still don't see how you run out of everything that quick. Wife also said the coffee was awful. If they fix the breakfast it could ... Read more
from Birmingham
Submitted on 14-10-2016
Great executive room. Free taxi service to bars, restaurants, clubs for evening entertainment. Breakfast - lots of choice - staff friendly - good service. Nice pool area with outdoor jacuzzi. Great front of house staff.
from Boston, Massachusetts
Submitted on 19-10-2016
Was here on business several times a while ago and decided to write a review. This is a very, very nice hotel located in close proximity to a bad area in Orlando. However, I have been here 2 times and have never had a problem with crime. Front desk staff is always very helpful, polite and courteous. Valet parking available. Each time I was here I stayed in a "king" room on the upper floor.The rooms are really beautiful with nice decor. The double French doors leading out to the balcony are a ni... Read more
from Middlebury, Connecticut
Submitted on 24-10-2016
I recently spent several days at this property. Every employee that I met from the bellmen to the front desk staff to security and the restaurant staff were friendly, helpful and went out of their way to make my stay a very pleasant one. In particular, Mildred and Rodney were exceptional.
from West Greenwich, Rhode Island
Submitted on 31-10-2016
Stayed here to attend a wedding and I was really pleased with every aspect of this hotel. I was greeted immediately at the front desk with a smile. My room was gorgeous, well-appointed, updated and clean. I had dinner in the bar my first night there. I ordered the chicken pasta and it came with one of the best side Caesar salad ever. The bar also served some nice cocktails which is really a welcome change! The hotel really showed me amazing customer service when I asked if I could check out 1 ... Read more
from Florida
Submitted on 01-11-2016
ALL staff was superb and offer free shuttle. HOWEVER, upon check in I was given the wrong room # and after standing at the door trying I had to go back to desk and was given another room. Then I ordered a meal to go in the restaurant. was told vending machines were on the 2nd floor....NOT 1 drink was in the machine so up to my room I went. The room key wouldn't work so neighbor room called front desk for me. Maintenance guy finally came and let me in the room, only to eat a lukewarm burger ... Read more
from Weeki Wachee
Submitted on 01-11-2016
Stayed here because it was close to the Plaza Live venue where we were attending a concert. They provided shuttle service to the venue and also picked us up from the Farmer's Market at Lake Eola on Sunday afternoon. The hotel was very clean and quiet even though it was in a very busy area. The staff was very helpful and friendly. Grabbed a bite to eat in the restaurant and food was good.
from Winter Garden, Florida
Submitted on 05-11-2016
We loved our stay!!! We will definitely come back!!! Everyone was really nice and ready to help. The whole atmosphere was cozy and inviting!!! I will recommend this place to all my families and friends. The room service and the food was out of this world good!!! Thank you
from Palm Coast, Florida
Submitted on 06-11-2016
Staff very friendly, helpful and attentive. Rooms are clean and comfortable. The only complain that I have is the location, no convenience stores close by the hotel. The swimming pool is a nice size, even though I did not have time to enjoy, maybe next time
Submitted on 07-11-2016
Service was excellent. This hotel is in the middle of several intersecting highways. There were no just around the corner stores to walk to. The only complaint I have is there was no free coffee in the lobby in the morning. You were expected to use the coffee maker in your room or purchase it in the hotel restaurant. Just be aware of no free, morning coffee in the lobby.
from Boynton Beach, Florida
Submitted on 07-11-2016
The front desk agents weee pleasant. The lobby was very clean and beautiful. The room was average. Carpet smelled, maybe needs cleaning. The plumbing was not great. But the view and the stay was good.
from Palm Harbor, Florida
Submitted on 08-11-2016
We stayed at this hotel for a wedding at Church St. This is a great hotel. Staff was fantastic. This hotel has a lot of nice features. The pool was very clean and comfortable. The restaurant is very good and prices were reasonable. Best feature was the free shuttle service to Church St. Station. Employees were very nice and helpful!
from Cincinnati, Ohio
Submitted on 10-11-2016
wonderful place - beautiful lobby and water display. The staff were gracious and friendly. The room was beautiful and well kept. Clean and laid out well. Had a station where a nice buffet breakfast was offered in the morning. Even has espresso offered for those that love their coffee.
from Raleigh, North Carolina
Submitted on 11-11-2016
The Crown Plaza in Orlando was a great property! I would highly recommend it when you are in Orlando for business or pleasure. Great rooms and great service. The parking is $17 a day for self parking and that was expensive.
from Dallas, Texas
Submitted on 12-11-2016
Just about everything was fine with my stay. A couple of minor annoyances: The maid came in to clean my room when there was a 'do not disturb sign' on my door. The TV's attached to the treadmills and elliptical machines in the fitness center were terrible. It took ~10 seconds for the TV's to respond to changing the channel, and most of the channels did not work. They need to have a laminated card at each machine to tell you which channels work.
from New York
Submitted on 13-11-2016
Loud housekeeping staff along the corridors from early morning into the afternoon. Even if you put a do not disturb sign they come into your room anyway. We were here as a large group and every person in our group complained about the same thing. Some rooms were not very clean upon our arrival as well. I will not return to this hotel if I can help it.
from Naples, Florida
Submitted on 18-11-2016
The hotel staff is very attentive to the needs of the customer, the room are clean, well maintained.I had a wonderful stay and found nothing to complain about.Parking my car was a breeze and there was no fee for self parking.
from Tampa Bay, United States
Submitted on 18-11-2016
Hotel is in a great location. Easy to get on I-4 and SR 50. The hotel offers shuttle service to and from the restaurants in the area. Very convenient so you don't have to find parking or have to worry about driving back to the hotel after a night out. Great people at the Hotel also.
Submitted on 21-11-2016
The front desk staff were very pleasant and professional. The room was clean and very comfortable. Enjoyed the food as well. They have an amazing chef! I would definitely stay there again. The staff in the bar and restaurant were very professional and attentive.
from Sebastian
Submitted on 21-11-2016
We were in town for a wedding and this was a points free night's stay. Headed north, or in I-4 terms, east, we got off at exit 83. May not have been the best way to get there but you could easily see the logo. Eventually we got there, although at ground level the signage is very poor. When we pulled up we were told that self-parking was $17 and valet parking was $21, so we let them park it. Check-in was a snap and the elevators were fairly quick so we got to the room, changed, and left right awa... Read more
from Orlando, Florida
Submitted on 21-11-2016
It's always clean the rooms are in great shape the employee so are always a great help and service the room maids are doing a great job keep up the great work, the food is on point the location of it is marvelous I can do reach all places in a timely manner.. thanks