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Crowne Plaza Orlando - Universal

Orlando, FL, US (MCO)

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Based on 2087 reviews
One of the best hotels in Orlando!
Style: Stunning, Upscale Resort
Room & Rates

Standard Room

The standard room has 1 or 2 beds. In-room amenities include air conditioning and climate control, coffee and tea maker, direct-dial phone, safe, ironing facilities, TV Internet access (surcharge), wake-up calls, wired and wireless Internet access (surcharge), and CD player. Complimentary toiletries are provided in bathroom and complimentary newspaper is delivered on weekdays. Cribs (infant beds) and daily housekeeping are available.
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King Bed Executive Level Non-Smoking

This room located on the Executive level has 1 king bed and measures 318 square feet. In-room amenities include air conditioning and climate control, coffee and tea maker, direct-dial phone, safe, ironing facilities, TV Internet access (surcharge), wake-up calls, wired and wireless Internet access (surcharge), and CD player. Complimentary toiletries are provided in bathroom and complimentary newspaper is delivered on weekdays. Cribs (infant beds) and daily housekeeping are available. Non-smoking room.
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King Bed Executive Non-Smoking

This room located on the Executive level has 1 king bed and measures 318 square feet. In-room amenities include air conditioning and climate control, coffee and tea maker, direct-dial phone, safe, ironing facilities, TV Internet access (surcharge), wake-up calls, wired and wireless Internet access (surcharge), and CD player. Complimentary toiletries are provided in bathroom and complimentary newspaper is delivered on weekdays. Cribs (infant beds) and daily housekeeping are available. Non-smoking room.
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King Leisure - Non-Smoking

This room located on the Executive level has 1 king bed. In-room amenities include air conditioning and climate control, coffee and tea maker, direct-dial phone, safe, ironing facilities, TV Internet access (surcharge), wake-up calls, wired and wireless Internet access (surcharge), and CD player. Complimentary toiletries are provided in bathroom and complimentary newspaper is delivered on weekdays. Cribs (infant beds) and daily housekeeping are available. Non-smoking room.
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King Other - Non-Smoking

This room located on the Executive level has 1 king bed. In-room amenities include air conditioning and climate control, coffee and tea maker, direct-dial phone, safe, ironing facilities, TV Internet access (surcharge), wake-up calls, wired and wireless Internet access (surcharge), and CD player. Complimentary toiletries are provided in bathroom and complimentary newspaper is delivered on weekdays. Cribs (infant beds) and daily housekeeping are available. Non-smoking room.
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King with Sofa Bed - Non-Smoking

This room located on the Executive level has 1 king bed and 1 Sofa Bed. In-room amenities include air conditioning and climate control, coffee and tea maker, direct-dial phone, safe, ironing facilities, TV Internet access (surcharge), wake-up calls, wired and wireless Internet access (surcharge), and CD player. Complimentary toiletries are provided in bathroom and complimentary newspaper is delivered on weekdays. Cribs (infant beds) and daily housekeeping are available. Non-smoking room.
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Two Queen Beds Non-Smoking Executive Level

This Executive level room has 2 queen beds and measures 348 square feet. In-room amenities include air conditioning and climate control, coffee and tea maker, direct-dial phone, safe, ironing facilities, TV Internet access (surcharge), wake-up calls, wired and wireless Internet access (surcharge), and CD player. Complimentary toiletries are provided in bathroom and complimentary newspaper is delivered on weekdays. Cribs (infant beds) and daily housekeeping are available. Non-smoking room.
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Two Queen Bed Other Non-Smoking

This room has 2 queen beds. In-room amenities include air conditioning and climate control, coffee and tea maker, direct-dial phone, safe, ironing facilities, TV Internet access (surcharge), wake-up calls, wired and wireless Internet access (surcharge), and CD player. Complimentary toiletries are provided in bathroom and complimentary newspaper is delivered on weekdays. Cribs (infant beds) and daily housekeeping are available. Non-smoking room.
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Two Queen Beds Non-Smoking

This room has 2 queen beds. In-room amenities include air conditioning and climate control, coffee and tea maker, direct-dial phone, safe, ironing facilities, TV Internet access (surcharge), wake-up calls, wired and wireless Internet access (surcharge), and CD player. Complimentary toiletries are provided in bathroom and complimentary newspaper is delivered on weekdays. Cribs (infant beds) and daily housekeeping are available. Non-smoking room.
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Suite One Queen Bed Non-Smoking

This studio suite has 1 queen bed and measures 366 square feet. In-room amenities include air conditioning and climate control, coffee and tea maker, direct-dial phone, safe, ironing facilities, TV Internet access (surcharge), wake-up calls, wired and wireless Internet access (surcharge), and CD player. Complimentary toiletries are provided in bathroom and complimentary newspaper is delivered on weekdays. Cribs (infant beds) and daily housekeeping are available. Non-smoking room.
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Crowne Plaza Orlando - Universal
7800 Universal Boulevard, Orlando, FL US 32821


Crowne Plaza Orlando Universal is a business-friendly hotel located in Orlando`s Universal Orlando - International Drive North neighborhood, close to Pirate`s Dinner Adventure, Orange County Convention Center, and Universal Studios Orlando. Additional points of interest include SeaWorld Orlando and Wet `n Wild.

Why Stay Here

  • Outdoor Pool
  • Business Center
  • Meeting Rooms
  • Free Parking
  • Game Room

Resort Details

Recreational amenities include an outdoor pool. This 3.5-star property has a business center and offers small meeting rooms, secretarial services, and audio-visual equipment. Wireless Internet access (surcharge) is available in public areas. This Orlando property has event space consisting of banquet facilities, conference/meeting rooms, and exhibit space. Guest parking is complimentary. Additional property amenities include an arcade/game room, gift shops/newsstands, and shopping on site.

Accommodation Details

400 air-conditioned guestrooms at Crowne Plaza Orlando Universal feature CD players and coffee/tea makers. Bathrooms feature complimentary toiletries. Wired high-speed and wireless Internet access is available for a surcharge. In addition to complimentary weekday newspapers and safes, guestrooms offer direct-dial phones. Televisions have TV Internet access (surcharge). Also included are irons/ironing boards and clock radios. Housekeeping is offered daily and guests may request wake-up calls.

Restaurants, Lounges & Bars

Dining options at Crowne Plaza Orlando Universal include 2 restaurants. A bar/lounge is open for drinks. Room service is available 24 hours a day.

Pools & Spas

Outdoor Pool


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Fee For In-Room Wireless Internet: USD 12.95 Per 24-Hour Period (Rates May Vary)
Rollaway Bed Fee: USD 10 Per Night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • 24-Hour Front Desk
  • ATM Machine
  • Breakfast Available (Surcharge)
  • Business Center
  • Concierge Desk
  • Dry Cleaning Service
  • Express Check-In
  • Express Check-Out
  • Fitness Facility
  • Free Wi-Fi
  • Game Room
  • Jacuzzi/Hot Tub
  • Non-Smoking Property
  • Outdoor Pool
  • Parking (Fee)
  • Poolside Bar
  • Restaurant
  • Room Service
  • Wake-Up Service
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2087 reviews
from Bangkok, Thailand
Submitted on 30-05-2016
Was there on a business trip in May - the hotel is in a good location and staff are quite friendly and approachable. The hotel itself is clean and adequate in all ways for a business trip. The pool seems nice, although I did not go into it. Staff - one in particular - Tommy - was very helpful. I spilled coffee on my suit during lunch time. Got back to the hotel and Tommy took it to the laundry. I came back after 3 hours and there it was, smelling nice and fresh. He could have said the laundry ... Read more
from Liverpool, United Kingdom
Submitted on 04-06-2016
Just returned from a 14 night stay at this great Hotel . There was a party of 17 of us and we had a total of 6 rooms on the sixth and tenth floors all overlooking the pool . The staff at this Hotel are brilliant , the rooms are fab and I would highly recommend this Hotel to any family visiting the theme parks. We will definitely be coming back for are 3rd visit .Tnannks again to all you wonderful staff
from New York City, New York
Submitted on 04-06-2016
It's a great place to stay. The location is very close to universal studio like 10 mins bus. Free bus is available from the hotel and the disney land/universal studio. Good service and clean rooms. The price is good, too.
from Palm Beach Gardens, Florida
Submitted on 05-06-2016
Was there for only one night on a quick getaway with the family. When I arrived into the lobby, it was amazing. The hotel did a great renovation. The front desk immediately greeted me and checked me in with a smile. It was a smooth and enjoyable check in, which was very important to me after a very long day . The room was very clean and well maintained, no complaints. If you are looking for a nice hotel with friendly staff and a great location, you have found your spot.
from Destin, Florida
Submitted on 06-06-2016
Hotel was a surprise as I was traveling with two other gentlemen on a business trip and we had fast check in for all 3 rooms and the staff at the front desk were very accommodating. Part of the surprise is how quiet it was. We expected a lot of families with loud children being that we were so close to Universal and Disney..but that was not the case. Rooms were very comfortable and clean.
from Douglasville, Georgia
Submitted on 07-06-2016
While my stay at the Crown Plaza Orlando Universal was short, the staff was very attentive the moment we drove onto the property. We had driven to Orlando, had arrived hours later than planned and had only a few hours to spend at one of the theme parks. We expressed this to the staff and they sprung into action. They allowed up to park close to the entrance, got us checked in, took our bags up to the room and had us back out the door and into a very nice SUV shuttle within 10-15 minutes! You... Read more
from Dallas, Texas
Submitted on 07-06-2016
Front desk staff is excellent. I wish I remember the name of the young man who checked me in because he was fantastic. The concierge staff needs to take notes from the front desk staff b/c they were not friendly at all, and when I asked a question the guy responded without even looking up at me. Breakfast buffet was excellent and the courtyard outside with the tiki bar was a nice place to relax. Location is great, just a super short taxi ride away from amazing restaurants and attraction. Will be... Read more
from reading
Submitted on 09-06-2016
After a seven year gap due to a new family we booked a trip to Orland first hotel we looked at was this one due to previous visits. The rooms have suffered over time we stayed in room 826 and the room felt a little dated now. we had numerous problems and had to maintenance 4 times over two weeks. The last being a leak wet carpet one morning that was caused by a leak from a room two floors above and it took three days to dry. We did not want to move as we had all unpacked our cloths. I have taken... Read more
from Athens, Greece
Submitted on 09-06-2016
We stayed there for 6 nights. The room was very big and very clean. The view was very nice as we were in th12th floor, The only thing I would like to mention is that the bathroom was very old and it was very difficult to have a shower in the bathtub the The staff was very helpful, especially they are working in the restaurant / breakfast. The breakfast was rather poor as a variety of selections but everything was good enough.
from Groningen, The Netherlands
Submitted on 23-06-2016
This hotel was chosen because it was close to the Universal Studios and they had a shuttle bus to the entrance of the park. We had a room on the executive floor and was a good staying. We had planned two nights but we have added an other night. Being a spire elite member from IHG we got all the honors as it is usual with the membership. The pool is good and a quiet place to stay.
Submitted on 25-06-2016
The hotel is located really close to Universal and not too far from Disney. We also visited Wet n Wild which is less than a 10 min drive and Kennedy Space Centre which is approx 1 hour away (and well worth it). The pool area is quiet and we never had a problem getting sunbeds. The service in the pool bar can be a bit hit and miss but food and drink are nice. Breakfast is also very good with a large choice, although there's a lot of places within 5 mins drive. Overall, a 1 week trip to Orlando wh... Read more
from London, United Kingdom
Submitted on 26-06-2016
Stayed at the Crowne Plaza for a convention. The venue was great! The rooms were plush and tidy. The staff really went the extra mile to make our stay comfortable. My friends and I were pretty messy and our cleaning lady, Beth, was a miracle worker who transformed our room on a daily basis and always had a smile ready! Highly recommended.
from Sydney, Australia
Submitted on 28-06-2016
I had a reunion with my friends of over 35 years in this hotel. The services were decent and the staff friendly. Though the rooms may appear slightly dated, the service and friendliness of the staff more than makes up for it. The restaurant was decent and staff helpful.
Submitted on 28-06-2016
The Crowne Plaza Universal is a very nice hotel with a large atrium, colorful carpets, glass elevators, and generally elegant facility. The lobby decor is not particularly inviting, more in the style of sterile, uncomfortable, modern Euro. The rooms are quite comfy and well appointed. The pool area is really nice with conversation areas. The staff was helpful and polite. Don't know who the lobby decorator was, but they could use some help. (Everything was gray and white and the light fixtu... Read more
from Tallahassee, Florida
Submitted on 02-07-2016
This is probably the first time that I've stayed at a Crowne Plaza ever...I didn't select this hotel but the meeting that I was attending was being held here... I was pleasantly surprised when I drove in...though there were airline flight crews there checking in and out, the check-in process was rather quick... The hotel doorman let me keep my car at the front while I went in because I was going to self-park...but after check-in and went and told him that I'd valet it and he decided to keep my... Read more
Submitted on 03-07-2016
Visited this hotel for the 2nd time last month 4 2 weeks family holiday choose the hotel as the 1st time we went found it to be excellent, this time there were a few faults I could point out pool side a lot of loose tiles found the court yard spotless last time found it full of cigarette buts all over as if never cleaned this time which brings me to my main point of cleanliness the rooms which are nice and comfortable but the staff that clean the rooms were completely different from last time as... Read more
Submitted on 04-07-2016
Myself and my boyfriend have just visited this hotel. Whenever booking it stated free shuttles etc which we were lead to believe would be quite frequent to and from the parks. The holiday would have been a lot more enjoyable if the hotel put on a few more shuttle busses. Another big downfall was the staff. Whenever asking the concierge questions about the area, bus routes and taxi firms it was a bother for her to even acknowledge us. She basically shut us down saying 'I don't know' with no effor... Read more
Submitted on 04-07-2016
All was good about this hotel. Friendly staff, nice large room, outdoor swimming pool, and good location. They also have a shuttle for theme parks but I did not use it. I do like all crowne plaza hotels I've stayed at so far!
from Miami, Florida
Submitted on 05-07-2016
Stayed at this hotel while visiting Islands of Adventure in July 2016 PROS: - Location - Minutes to theme parks, malls, restaurants, and stores - Complimentary shuttles to Islands of Adventures and Universal Studios - Free Parking - Courteous and attentive front desk staff, with painless check-in (they even greeted me by first name upon arrival!) - Spacious room and bathroom, with small fridge, microwave, and coffee maker - Aromatherapy kit on the bed - nice touch! CONS: - Bedding and furnitur... Read more
from Franklin Park, Illinois, United States
Submitted on 06-07-2016
Hotel was very nice. Loved the pool and Tiki Bar. The staff was extremely helpful and nice. Upgrade our room to Executive Level. Free breakfast was included. Our room was very clean and I can't say enough how accommodating and great the staff was.
from Lisburn, United Kingdom
Submitted on 07-07-2016
I had read mixed reviews about this hotel so I came with some trepidation. It's advertised as a 4 star but I'd say it's more a good 3 star. I have given it 4 though for the staff as they were all nice, courteous and helpful. On arrival we were 'upgraded'! Not sure what this actually means as the room was pretty basic. 2 queen beds. A desk. Bedside table with radio. Plenty lighting. 3 drawers - not enough for a family of 4. Some hanging space. A fridge, microwave and pretty useless tea/coffee ma... Read more
from Sydney, Australia
Submitted on 09-07-2016
My stay at Crowne Plaza was a great one! The self parking for $12 a day was very helpful and won't break your bank! All the staff especially at the concierge and a big thanks to Tommy who works in the Valet Services for some great advice and tips on what to do and see in the Orlando area! Very glad I chose to stay here. The view and room were great, and the location is prime. In VERY close proximity to restaurants, shops and the theme parks. If you do not have access to a car the public tr... Read more
Submitted on 09-07-2016
We booked this last minute as we arrived into town a day earlier than we had planned. The hallway to our room was very musty smelling and there was an industrial fan blowing down the hall. The room was clean and sufficient for our needs. We did not hear other guests. Upon arriving and leaving we saw guests walking around with bare feet inside the hotel (just creeps me out). Lots of people smoking right outside the entrance. They did offer a shuttle to nearby disney parks, however only back and f... Read more
from Fall River, Massachusetts
Submitted on 10-07-2016
Walking distance to everything. The staff was vey helpful. We were not aware of the parking charge. I didn't notice that information of those fees in my documents. We were very thankful that staff believed us and removed the charges.
from New York, NY
Submitted on 10-07-2016
I was staying at a friends house in Winter Springs for July 4 weekend and figured I stay a couple of nights closer to the parks and outlets so I decided to book a hotel . I was able to get the CROWNE Plaza at a very reasonable rate . My friends brought me to the hotel and waited for me to check in so they could drop me to the outlets . I was able to check in, drop my bags, book a shuttle for the next day to Aquatica, and get additional info in less than ten minutes. Charlotte checked me in and I... Read more
from London, England, United Kingdom
Submitted on 10-07-2016
Good location Lots of parking, free for guests Small but well equipped gym Breakfast could use more variety Location is good, just off international Interstate is not far Room comfy but AC is way too loud In house car hire would be a great addition
from Stroud, United Kingdom
Submitted on 13-07-2016
Friendly staff, spacious and clean rooms. Could do with a bit of an update. We also stayed at another hotel nearby which was of a much higher standard and for the same price. Good location for the I-Drive and Universal Studios.
from Dubai, United Arab Emirates
Submitted on 13-07-2016
Location, Location, Location! Thatā??s one of the best things about staying at the Crowne Plaza Universal. Around 25 Minutes from MCO International the Crown Plaza is very close to both Universal and Disney! Although we had a great experience overall, Iā??d like to especially thank a few who made our stay memorable and yes Iā??m sure weā??ll be coming back. Thanks to Tommy for his useful tips and Douglas for always entertaining my daughter with his knowledge of Disney Princesses ļ?? A big th... Read more
from Baytown, Texas
Submitted on 15-07-2016
This is a clean and surprisingly quite hotel with so many kids staying here. The pool and hot tub are nice after a long theme park day. The pool is large so no matter how many kids you can find a space. The food is good at both room service and the restaurant. I want to mention Vic the host in the restaurant he was a really great guy, extremely friendly.
from Hokitika, New Zealand
Submitted on 16-07-2016
My wife and I just recently visited orlando and stayed at the crowne plaza. We found the hotel to be presented very nicely and the staff were friendly and helpful. Our room was spacious, flat screen TV and other amenities such as microwave etc. The only minor bad point was that we could hear a lot of goings on outside our room but we didn't complain as it wasn't too bad. We found the bed to be comfortable too. Overall we think it's a good place to stay
from Tallahassee, Florida, United States
Submitted on 16-07-2016
I've stayed here on four separate visits to ORL. I've also stayed at most of the Disney Resorts (Boardwalk, Grand Floridian, Dolphin, etc.) and some other nice hotels here (Ritz Carlton, the Waldorf and Hyatt Regency Grand Cypress). The Crowne Plaza is the best for price and location. It's clean, close to everything and the price is perfect. I'd recommend it to anyone. On this trip the front desk clerk - Lisanda? - was extremely pleasant. It made the visit get off to a good start.
from Chicago, IL
Submitted on 18-07-2016
We were there July 3-7. It was very nice and close to Universal Studios. We thought we'd be able to take the shuttle bus to and from Universal but times were NOT convenient at all. We found it better to just drive ourselves but had to pay $20 a day in parking. We arrived early and stopped at hotel to see if they could hold our luggage. We rented a Mustang convertible so not much room for luggage. Upon our surprise, they room was ready (it was about noon). Very excited. Brought up all of ... Read more
from Copenhagen, Denmark
Submitted on 19-07-2016
This is probably the best hotel I've ever stayed in. Everyone in the staff (no exceptions) were always keen to help us with any need we might have, and would always serve us with a smile and a welcoming attitude. The room was really comfortable, the hotel restaurant and bar was nice and the food delicious. You ask for coffee, you get a whole pot of it. Even room service proved top-notch. I'd love to come back!
from Oklahoma City, Oklahoma
Submitted on 21-07-2016
I had a very nice stay at the Crowne Plaza. I booked with points and I appreciated the check in desk acknowledging that. I was given access to the Executive lounge on the top floor, which had a nice complimentary breakfast that was a bit more secluded than the regular breakfast. Room was a bit bare bones, but very clean. The only down side during my stay was that the printer was broken in the Executive lounge. Usually I do everything digital, but my airlines would not allow to do a digital boa... Read more
from New York City, New York
Submitted on 22-07-2016
Very disappointed with the visit here. Website makes you think that it will something that it is not and that's up to date. Everywhere you look you think 1986 .. Only thing that has been updated since then was the reception area I think. Room furniture needs a good scrub along with the carpets. Room TV is small and old but the only plus is the bed. Very new and very comfortable. Bathroom is poorly set out with the door opening onto the toilet and feature a poorly fitted shower facility. Wate... Read more
from Tampere, Finland
Submitted on 26-07-2016
Spend two weeks here. It has been a couple of years since our last visit and this hotel was just as good as we remembered! The location was super for our purposes (shopping, the Universal parks, dining at International Drive) and we didnā??t have any problems what so ever. The room was big enough for four people and we liked the pool view from our room on the 11th floor.
from Northern Ireland, United Kingdom
Submitted on 26-07-2016
Never have I reviewed a hotel before, but after seeing other reviews posted I felt it necessary that I do just that. We stayed at Crowne Plaza Universal for 2 weeks and a great time was had by all!!! Excellent hotel worthy of 4 stars, perfect location, 5 star staff who would help you in any way they can, rooms nice, clean & comfortable with everything you would need. Air conditioning could be quieter but not noisy enough to cause any problems. Overall hotel is quiet, we never experienced any exc... Read more
from Kilmarnock, United Kingdom
Submitted on 26-07-2016
Having read mixed reviews, thought I would give mine. We've stayed countless times in the orlando area, definitely 4* class, hotel not motel. Staff very friendly, rooms clean and roomy-we stayed in junior suite. Well positioned for all, walkable to orlando eye. $30 dollars parking charge as we were staying more than 10 days. Lovely pool area, always beds and shade available.. would definitely return.š???š???
from Birmingham, United Kingdom
Submitted on 26-07-2016
We stayed here from 30th June 2016 to 14th July 2016. The hotel is clean and light. The whole place is relaxed and friendly. The air con was laid but it did nothing to stop us having a good time. We had two rooms that were good size with work desk and sattee. The restaurant serves good meals and the prices are reasonable. Staff are polite and friendly. Thanks to Tommy who gave me tips where to travel next (Vancouver and Seattle his idea). The pool is good size for a decent swim and was regularly... Read more
from Kilkenny, Ireland
Submitted on 27-07-2016
Stayed two weeks two adults two kids 16 and 13. We were checked in by William who was a pleasure to deal with. Hotel is clean and well looked after. Rooms are very clean beds comfortable. Linen changed every day. Restaurant is excellent but a little on the expensive side. Bar is ok for a drink at night but no atmosphere. There is several people working at the concierge desk but Vic is the only one who is really sure of whats going on. When we inquired about trips we wanted to take all the others... Read more
from United Arab Emirates
Submitted on 29-07-2016
I stayed at crown plaza universal for 2 days and this is my second visit to this hotel both times I enjoyed my staying here good location closed for every thing ten minutes to universal studios same time also to the Orlando international premium out let mall room are very clean and good size it has everything you need is there the front desk staff were the star of the hotel they were helping with smiles on their face in general all the staff trying to help you and make your stay memorable at the... Read more
from Chicago
Submitted on 30-07-2016
Convenient location, friendly staff and comfortable/clean rooms. Nice lobby and restaurant area. My only complaint was the terrible coffee. Not sure what kind of coffee they use or if it's the pots they store it in, but my coffee was covered with oil bubbles on the top and tasted terrible. Heard similar complaint from co-workers.
Submitted on 31-07-2016
We came to Orlando on Saturday, Jul 23 for work and stayed at The Crowne Plaza, Orlando Universal for 5 nights. The front desk personnel and the concierges were exceptionally friendly and courteous throughout all our five days. The lobby is very nicely decorated with marble tiles, very classy chandeliers and lots of glass and velvet & leather couches and chairs. The restaurant is right behind the lobby and is a very good restaurant. Pool was beautiful, quite large and had lots of loungers ar... Read more
Submitted on 01-08-2016
Arrived real early from our cruise, but the helpful front desk checked us in anyway. Clean, quiet room on the executive level, with breakfast. Loved the outdoor sitting areas: some with umbrellas & one covered: appreciated choices to stay comfortable in 95 degree heat. Great lunch by the pool. Very helpful concierge & store staff. Would stay again.
from manchester
Submitted on 02-08-2016
There wasn't really anything to knock about this hotel for what we needed, apart from maybe the parking charge seemed a bit excessive, but I guess they are trying to encourage people to use the shuttles. The room was clean, a good size and a comfy bed. The bathroom was also clean, pretty big and had a powerful shower. Before we booked anything in Orlando, we decided as long as it was clean, had a comfy bed and a decent shower we'd be happy as obviously when you're in Orlando you don't spend that... Read more
from Dublin, Ireland
Submitted on 02-08-2016
We stayed at the Crowne Plaza Universal for 14 nights and were very happy with the room, service and location. It's within walking distance of a number of restaurants if you don't have a car and the hotel shuttle will bring you to Disney, SeaWorld and Universal (but not the other parks). It's also close to Ripley's Believe it or not and the Titanic exhibition (approx 15 mins walk). We hired a car for a few days so we could venture further afield but you can also book Gray Line Tours if you pr... Read more
from London, United Kingdom
Submitted on 03-08-2016
We only stayed here for 4 nights but we found it to be a very efficient hotel with lovely friendly staff who could not do enough for you. The rooms were spacious and clean. The air conditioning worked extremely well and the buffet breakfast was very well presented, tasty and very well cooked. The servers were really friendly and happy. The breakfast room was very good with very nice sofa seats which made for a very comfortable meal. The bar was very good but lacked a bit of atmosphere in ... Read more
from Essex, United Kingdom
Submitted on 04-08-2016
Great location near universal studios and wet n wild Disney only 20 minutes away international drive a stones throw away check out friendlys for breakfast and the wawa garage across the street is best place for coffee and snacks nice pool hot tub and gym to relax after a hard days walking around the parks
from Oslo, Norway
Submitted on 05-08-2016
Ordered here when a booking on Seminole hard rock went wrong. They fixed us up with 2 nice connecting rooms. Had late checkout so spent the day there before we moved on to our next place. Great pool, great breakfast and service all the way. Bring water as it will not be in the room. Short walk to many good restaurants at international drive.
Submitted on 07-08-2016
Stayed here for our honeymoon and could not have been happier. Our reservation was canceled without our knowing (by a 3rd party travel agency), but the staff at Crown Plaza went above and beyond to make sure we enjoyed our stay. Great spacious rooms with comfortable living quarters. Food was great. Pool was large and relaxing. Offer a free shuttle to the amusement parks. I have no reservations recommending this hotel to anyone visiting Orlando.
from North West England, United Kingdom
Submitted on 08-08-2016
What a brilliant experience we had here I went with my 9 year old son for two weeks on 21 July we checked in very fast an was up in our room in no time at all we wasn't given a pool view room like I'd asked for but a phone call an that was all sorted all the staff are so friendly an happy to help even if you don't need help they asking you if they is anything they can do for you they kept the room clean always fresh bedding an towels and at one point in our holiday my son lost his little teddy ... Read more
from Birmingham, Alabama
Submitted on 11-08-2016
We stayed in two suites on the top floor (15) Executive Level. It was a nice spacious room, with a foyer type area, and a office/sofa area in addition to the wonderful King bed. The bath was super spacious with a jetted tub, . I didn't get to try the tub this visit but it looked nice and roomy. The shower although nice, and a very strong water pressure... it was a corner shaped shower, and there was no direct light source, resulting in darkness in the farthest point from entry/door. Breakfast ... Read more
from Edinburgh, United Kingdom
Submitted on 12-08-2016
We stayed at the Crowne Plaza for 5 nights before our Royal Caribbean Cruise. We also returned for 2 nights after our cruise. Our first impression of this hotel was very nice as you walk into the reception area, restaurant and pool area however the bedrooms tell a different story! Don't get me wrong they are spotlessly clean but are in severe need of refurbishment, old, worn and dated are the best words to describe them! The air conditioning is from the dark ages I think the noise is very loud a... Read more
Submitted on 26-08-2016
A one night stay arriving late in the evening. Reception booked us in quickly and efficiently with friendly helpful staff. Free wifi, large clean and comfortable room with two queen beds. An enjoyable, if brief, stay. Would recommend hotel and would love to return for a longer visit to take advantage of the pool!!
from Jacksonville, Florida
Submitted on 29-08-2016
Stayed at the Crown Plaza for a weekend getaway. No parks, just relaxation. This was a good place for that. The hotel is large with a large sitting area in the middle of the hotel. We also found little nooks with seats all over the hotel. The courtyard was large and had many other seating options. Lots of tables and chairs or Sofa and chair areas. Pool furniture was also comfortable. Our package included the breakfast buffet. There was fresh fruit, meat and cheese platter, eggs, bacon,... Read more
from Thessaloniki, Greece
Submitted on 03-09-2016
From the first moment entering the hotel we faced a rude and real unprofessional behavior from the luggage carrier and the front desk. Although we paid for breakfast and we asked for coupons at the check in, they didn't gave us any attention and the next morning they send me the check at the breakfast!!! I was real upset. This hotel was my choice to visit in a 3 years time for second time coming from Europe and I have send a lot of friends to stay here due to my previous experience. From now on ... Read more
Submitted on 05-09-2016
Our visit was from Sept 2nd-4th, 2016. We had a very unfortunate and disappointing stay. We were booked for a four night five day stay. Morning after our first night we were disappointed with the price of the buffet breakfast. It was $18 a person. It is not worth that price. My husband asked the breakfast hostess when the Universal Studio shuttle ran, she replied every hour on the hour. We didn't feel the need to rush. We finished breakfast at 8:30. I then asked the sweet gentleman at the front ... Read more
from Nottingham, United Kingdom
Submitted on 11-09-2016
Final part of a 2 week 5 city American adventure, we stayed for 2 nights in order to be close to the universal studios park as well as sea world. Reception staff were really helpful and friendly they allowed us to check in earlier and gave us a better room with a pool view. Room was a lovely size with a plenty of room to move around in, and had the usual deposit box, iron and board, mini fridge etc. Only downfall was shower rail in bathroom was curved so the curtain didn't fit the whole bath. Wi... Read more
Submitted on 15-09-2016
Upon check in I was greeted with a warm friendly smile making me feel welcome and special. Moses who checked me in acknowledged my status as a IHG rewards member and thanked me for being a member and staying at is hotel. The room was modern, spacious and clean with all the amenities I needed to help me feel relaxed. The entire hotel staff was friendly and went above and beyond to ensure my stay was satisfying and enjoyable. During the three days I was there I frequented the restaurant and loung... Read more
from Palm Coast, Florida
Submitted on 16-09-2016
We stayed in this hotel for a conference for four nights. The room was clean and appropriated well for a Crowne Plaza. The staff was friendly. Being a mostly "resort/attraction " hotel, the prices (bar,restaurant,gift shop) reflected that. All in all a pleasant stay- nothing special but accommodating.
from Liverpool, United Kingdom
Submitted on 21-09-2016
Just returned from a wonderful stay at the crowne plaza orlando universal blv. From the staff to management especially Lasandra . They could not have made are stay more enjoyable .IF you have not tryed this hotel it is a most we will be returningmany thanks crowne plaza.. JT.England
from Miami, Florida
Submitted on 21-09-2016
My family stayed for 2 nights and couldn't ask for anything else in a hotel stay. Nice staff and very comfortable accommodations. Hotel is about 15 minutes away from Disney and centrically located near restaurants.
from London, United Kingdom
Submitted on 22-09-2016
My and my wife stayed in this hotel recently and can say it was very good , the location is right on international drive and offers free bus service to Disney and universal studios . The hotel staff are very friendly and helpful with great knowledge of all the parks and modes of transportation etc . Only criticism I would have is that the bathroom in the rooms felt like they were a little bit dated and in need of modernisation and the water drained very slowly when having a shower but maybe th... Read more
Submitted on 25-09-2016
Everyone at the front desk is amazing. I believe Nicole assisted me when I had left an item behind in my hotel. She was brilliant in retrieving the item for me (after checking out) ASAP and allowed me to get to work on time. Victor from the restaurant was great as well. The location is great for Universal (not the closest hotel, but the shuttle is good) and they also offer shuttles to Disney. This is NOT the location to stay for Downtown Orlando! If you are looking for the Amway, it's about 20 ... Read more
from Hong Kong, China
Submitted on 27-09-2016
Good price. Their suite is quite a good size and the room is clean and tidy. Breakfast is ok with normal international buffet! Good location as we were able to go around for restaurant in walking distance.
Submitted on 28-09-2016
(-) I noticed when I arrived in my room small ants on one of the beds, on the night table and in the bathroom!!! Asked to change room but been told that they were sold out. Both cleaner and someone from pest control came to spray and vacuum my room straight after. Unfortuntely there were still some ants even the 2nd day of my stay. Hopefully I didn't have any allergic reaction! (+) The room was spacious. The breakfast had adequate quantity w/ good quality with really helpful and smiling crew.
from Dublin, Ireland
Submitted on 29-09-2016
The Crowne Plaza staff go out of their way to help. We got a beautiful room 1009 with lots of space, lovely powerful shower and comfy bed. Mini fridge in room is great if you fancy a quiet night in your room with a cold drink. It was a birthday celebration so we got an upgrade which allowed us access to the 15th floor VIP room, where we had complementary beer, food, fruit, cakes and snacks between 5.30 and 8pm. We also had complementary breakfast on this floor which was very good and set us u... Read more
Submitted on 29-09-2016
Two main things about this hotel:location and facilites. Close to all main atractions in the area:Disney land,Universal studio,Sea world,Orlando Premium International outlets for shopping.A lot of restaurants around hotel as well as gas station just across and Wallgreens 5min walk. Hotel has good facilites:Nice pool area,good gym,arcade room with games,spacious parking(if you are coming with your car). Good,clean and spacious rooms. Good breakfast and staff always willing to help. Would recommen... Read more
from Palm - Eagle Beach, Aruba
Submitted on 05-10-2016
Easy check in Coffee in the room- so many other hotels are starting to eliminate this amenity but not this one Enjoy the pool or just sit there and relax Two bars- one inside and one pool side are there for the socializing to continue.
from Liverpool, United Kingdom
Submitted on 06-10-2016
I stayed in this hotel on Monday 27th September for 1 night, as I was flying home the next day and the hotel is pretty close proximity to the airport. Super quick and efficient check in service, excellent staff and customer service. The rooms were very clean, modern and had all amenities required to ensure a comfortable stay. The pool area was excellent. Clean and welcoming. Jacuzzi spa was very relaxing after a day of travelling!! Restaurant food was gorgeous and reasonably priced. Orlando, ... Read more
Submitted on 07-10-2016
Enjoyed my stay at this hotel. It was very clean and the wait staff was very friendly. The hotel restaurant for breakfast was great although a little pricey. Pool area and tiki bar was nice. I would recommend anyone to stay here.
from Potsdam, New York
Submitted on 11-10-2016
We had a fantastic experience from the moment we arrived. The restaurant is open late, so it is possible to have a wonderful meal after returning from a full day and evening of fun. The breakfast buffet is huge and delicious. The wait staff is friendly and exceptionally helpful. We appreciated the carafes of juice and coffee at our table. The restaurant is the most comfortable I have experienced. Our room was great, and overlooked the fabulous pool, hot tub, bar, and lounge area. These were all ... Read more
from Atlanta, Georgia
Submitted on 14-10-2016
The property is quite nice, the lobby nicely appointed. It sorta has that 1990s Florida look to the rest of the property, especially in the rooms. The room itself is quite comfortable, though seems like it could use a decoration refresh. The bathroom lighting is quite dark - I believe the choice of very low wattage fluorescent bulbs is the culprit here. There is no light in the shower, so I found myself stumbling about. I really don't understand the rationale behind a $15 parking FEE. A FEE in... Read more
Submitted on 19-10-2016
Room was alright. My car and the the car next to mine got infested with thousands of spider ants (not exaggerating). Called management and it took two weeks to get a response after calling almost daily. luckily the corporate office was able to assist me. The manager "Phil" was extremely unprofessional in the time period that it took to call back. Never staying here or at any Crowne plaza ever again.
Submitted on 23-10-2016
Stayed here for the weekend to go to Universal Studios HHN. There is a shuttle to the park but it only drops off twice in the morning and picks up twice at around 8 in the evening. This was a pretty big disappointment. Self parking was still $14/day. Toiletries just so so. We had a light in our bathroom with a constant buzzing sounds. Bathrooms were dated for sure. Pool also pretty small. Also beware of the sales pitches in the lobby for park tickets. With the plethora of hotel options ... Read more
from Birmingham, United Kingdom
Submitted on 30-10-2016
1st class service from William on front desk. He went out of his way to be helpful, by offering us alternative rooms and also sorted out straightaway a few maintenance issues by the room. William has always served us over the years at the Crowne Plaza and in my opinion should be considered for a management role as he is a true professional. thanks again - Alistair from UK
from Pickerington, Ohio
Submitted on 30-10-2016
We stayed at the Crowne plaza universal for three night. This hotel is rated 4 star but to anyone who knows hotels and ratings it is definitely a 3 star. The rooms are clean but in need of a renovation. Bathrooms are clean but very outdated. The lobby seems to have been updated as it seems more "current" decorated than rest of the hotel. The pool area is very nice with lots of comfortable seating. This hotel does offer a free shuttle to Universal and Disney but times are limited.
Submitted on 01-11-2016
Fantastic place to stay for business or pleasure! The bed was welcoming after a long day of flying. The staff were courteous and very helpful. Thank you for holding my bags so I could run to a planned dinner. I only wish I could have stayed longer...
from Essex, United Kingdom
Submitted on 02-11-2016
Stayed here for two weeks visiting from London. Was so happy with the hotel. The rooms were great, the food was incredible and the overall hotel was beyond what I thought it would be. The hotel staff on reception were extremely helpful and so nice. They went out of their way to help us. I would definitely recommend staying here, and I will be going back.
from London, United Kingdom
Submitted on 02-11-2016
This hotel was absolutely amazing! Everything was perfection! Big credits to the staff on reception made our stay even more amazing! Pool area was immaculate and beautiful. The room itself was great, very spacious and lovely view of Universal itself and the Orlando Eye the other side, amazing at night! Brilliant location for Universal, Sea World, Aquatica and Discovery Cove. All under 10 mins drive. All in all this is an amazing hotel and I would definitely return. Well worth a stay here! We ha... Read more
from Cambridge, England
Submitted on 06-11-2016
I came for a conference primarily, although I did have a day at leisure. This hotel lacks finesse. The room especially was a bit faded and the air conditioning clunks on and off loudly all night. The restaurant staff were unenthusiastic and the reception team were really off-hand - they managed to make me feel like a huge inconvenience on the 3 occasions I spoke to them. The pool is OK but there is no service to poolside most of the time. Breakfast was OK but expensive (better to step out t... Read more
Submitted on 11-11-2016
The wifey and I checked in Thursday evening after a long day at work and a 2.5 hour drive. We were kindly welcomed at the front desk. We checked in and promptly went to our room... the Key did not work the guy from the front desk came and switched out our keys. The room smelled amazing we had a nice view overlooking the front of the hotel. We stayed on the 15th floor for two nights. We would come back it's nice and centrally located.
from Fort Wayne, Indiana
Submitted on 12-11-2016
I've stayed at a few Crowne Plaza hotels for work. They are a preferred partner. This location was good for my need to support two work facilities. It was halfway point. I didn't feel overly welcomed. It was rather impersonal. $14 for self parking or $22 for valet. I should have chosen to self park. I wasn't always positive whom to give my keys. Many times I was waiting for the attendant to come outside. The air conditioning was the best ever! Certainly close to Universal Studios and only 25 mi... Read more
Submitted on 19-11-2016
This hotel is amazing really comfortable with everything u wish for I have to mention the amazing staff who was helping me in everything ( concierge, receptionists,room cleaners, ...) i really didnt have to bother myself in thinking about anything , even every time i wanted to go out i had someone to help me where to go how to go with the budget i have to pay to be in the loop !! I am a cabin crew , i work hard And when it comes to comfort i chose the best , and this hotel is the best !!
from Farnborough, United Kingdom
Submitted on 22-11-2016
We had 3 rooms for a business exhibition at the orange county convention centre, the room was fine, although it didnt have a fridge like the other rooms that my colleagues had which was a bit strange as i was the only IHG member so no privileges there!! staff were all good especially the breakfast staff, the hotel is within walking distance of International drive although easy to get a cab, would definitely book this hotel again on my next visit to Orlando.
from Wellingborough, United Kingdom
Submitted on 28-11-2016
Booked through Expedia as a flight and hotel package as much cheaper than doing it separately. I am an IHG member and received a warm welcomeplus a complimentary upgrade which allowed us entry to the Executive Lounge Breakfast and Evening nibbles for free ! Also received complimentary parking for being a IHG Spire Elite Member, saving $14 a day, so a great start. Room was spacious, though felt a little dated with the usual facilities. Great view towards Universal (we were on the 14th of 15 floor... Read more