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Best Western Plus Orlando Gateway

Orlando, FL, US (MCO)

Room rates from:
$119 $71
Avg. Nightly Rate
Hotel + Flight from
WAS
Check Rates for
Package Specials
Based on 2369 reviews
The Hotel with ``Universal Appeal`` - The Best Western Plus Orlando Gateway is a great choice for a family friendly vacation.
Room & Rates
Deluxe Guest Rooms - Best Western Plus Orlando Gateway - 2

Deluxe Guest Rooms

Starting from
$119 $71
Avg. Nightly Rate
The deluxe guest rooms feature two double beds, coffee/tea maker, iron/board and hair dryer. Sleeps up to 4 people with existing bedding. Minimal fee applies for fifth person with roll-a-way. Other amenities include:
  • 37`` Plasma Television
  • FREE High Speed Internet Access
  • Microwave
  • Mini-Refrigerator
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Leisure Guest Rooms - Best Western Plus Orlando Gateway - 1

Leisure Guest Rooms

Starting from
$126 $75
Avg. Nightly Rate
Our leisure guest rooms are tropically appointed guest rooms featuring 2 double beds, coffee/tea maker, iron/board and hair dryer. Minimal fee applies for fifth person with roll-a-way. Other amenities include:
  • 37`` Plasma Television
  • FREE High Speed Internet Access
  • Microwave
  • Mini-Refrigerator
Hide room details
Best Western Plus Orlando Gateway
7299 Universal Boulevard, Orlando, FL US 32819

Location

Best Western Plus Orlando Gateway is located just minutes from Universal Studios and the Hard Rock Amphitheatre. This 8 story, 298 room hotel is conveniently located just outside of Universal Orlando, 3 miles from the Orlando / Orange County Convention Center and 10 miles from the Walt Disney World Resort.

Why Stay Here

  • Free Shuttle to Universal and Seaworld
  • Free Wi-Fi
  • On-Site Dining
  • On-Site Basketball and Tennis Courts
  • Free Parking

Resort Details

The Best Western Plus Orlando Gateway offers exceptional personal service, affordable comfort, extraordinary accommodations and extensive hotel and in-room amenities.

After just completing a 2 million dollar renovation, the Best Western Plus Orlando Gateway is the perfect hotel for business or pleasure. The hotel features a restaurant and lounge, New York Style deli, state of the art fitness center, business center, heated pool, lighted tennis and basketball courts and a seasonal pool bar.

Free scheduled transportation is provided to Universal Orlando, CityWalk, Islands of Adventure and SeaWorld. Free high-speed internet access in all guestrooms and public areas. Banquet and meeting facilities for up to 100 Guests. Universal Orlando, SeaWorld and Islands of Adventure, and discount attraction tickets are available in the lobby.

Accommodation Details

Comfortable beds, amazing pillows and a hearty breakfast in the hotel restaurant is a sure way to kick start a day of animating adventures and magical memories.

Restaurants, Lounges & Bars

Enjoy dining on-site at Sharky`s, a full service restaurant, or order in from room service! Poolside service is also available seasonally.

For the Family

Enjoy the video game room, state of the art fitness center or the lighted tennis and basketball courts.

Pools & Spas

Take a dip in the seasonally heated outdoor pool, or relax in one of the two jacuzzis located on-site.

AMENITIES:
  • 24-Hour Front Desk
  • AAA Approved
  • Air-Conditioning
  • Attraction Tickets Available
  • Basketball Court
  • Blackout Drapes
  • Breakfast Available (Surcharge)
  • Business Center (+)
  • Cable
  • Car Rental Desk (+)
  • Coffee Maker
  • Coin Operated Laundry (+)
  • Complimentary Coffee
  • Concierge Desk
  • Conference Rooms
  • Connecting Rooms
  • Data Port
  • Desk/Work Area
  • Elevator / Lift
  • Express Check-Out
  • Fitness Facility
  • Free Local Calls
  • Free Morning Paper
  • Free Park Shuttle
  • Free Parking
  • Free Premium Channels
  • Free Universal Shuttle
  • Game Room (+)
  • Gift Shop on Property
  • Hair Dryer
  • Handicap Rooms
  • High Speed Internet
  • Housekeeping
  • Ice Machine
  • In room Safe
  • Interior Corridors
  • Internet Available
  • Ironing Board
  • Jacuzzi/Hot Tub
  • Lounge/Bar
  • Multilingual Staff
  • Non-Smoking Rooms
  • Outdoor Pool
  • Pay Per View
  • Phone with Voicemail
  • Private Bath
  • Radio
  • Restaurant
  • Room Service
  • Sun Deck
  • Telephone
  • Tennis Courts
  • Wake-Up Service
  • Wireless Internet
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 2369 reviews
from Swindon, United Kingdom
Submitted on 21-05-2016
It was a lovely hotel, pleasant staff and very helpful, would recommend to anyone. The pool could have been cleaner but the kids loved it. The breakfast was a standard buffet and the rooms were standard.
from Orlando, Florida
Submitted on 22-05-2016
I stayed in this hotel for a month, service was very good, room is clean. Just make sure you don't eat breakfast there (it's not included) and it is not a good experience. Every one is friendly there, the location is good, fairly close from all attractions, and across the street from wet n wild water park. It 's in Central Florida, every place is about 20 minutes away. Will definitely stay there again.
from Clearwater, Florida
Submitted on 23-05-2016
Room was spacious and clean, outside pool and jacuzzi, grandchildren loved the pool Would recommend this hotel to other travellers going to Orlando, Florida Shuttle bus to universal studios, very handy Breakfast additional extra...
from South West England, United Kingdom
Submitted on 25-05-2016
Great hotel to stay whilst in Orlando. Free transport to and from theme parks. Staff were very friendly and helpful. They couldn't do enough for you. We added breakfast to our booking for our entire stay, great value for money, has a small shop for essentials, and has a snack bar, which makes fabulous snacks to order.
from Billings, Montana
Submitted on 13-06-2016
We loved the staff at this hotel, the night manager and the check-in staff were friendly, joyous and super helpful! Room was very clean and we loved the swan and basket made out of towels in our room! The only reason I am giving this hotel 4 stars instead of 5 is because the beds were Full instead of Queen and it is slightly dated.
from
Submitted on 14-06-2016
Pleasantly surprised. The staff was very nice and courteous. The hotel did have a perfumed smell when you first walked in but then it is a little older but well kept. We enjoyed the breakfast and it was a good deal for the price. We were close to Universal City Walk just a $6 uber ride! The pool was great and the area was kept super clean. The rooms were nice, just wish they had queen size beds and not full.
from Elizabeth, New Jersey
Submitted on 16-06-2016
I stayed here because the price was reasonable, and the hotel was very close to the attraction I wanted to visit. The hotel is in walking distance to Wet n Wild, and 5 minute drive from Universal. A shuttle is available to Universal also. My room was on the top floor with a view of the water park (if I craned my neck). room was quiet, and the AC worked well, once I moved one of the chairs away from the table to let the air flow. Breakfast is NOT included in the room rate, but you can purchase vo... Read more
from United States
Submitted on 17-06-2016
Great location. Good value. Safe area. No complimentary breakfast provided. Close to freeway, shopping, dining, and amusement parks. Not enough parking. Don't come back late on the weekend or you may not have a place to park.
from Chipley, United States
Submitted on 19-06-2016
We stayed at this property for two wonderful nights as we celebrated my son's 16 birthday at Walt Disney World. This property was clean, close to where we wanted to go, friendly and professional staff. I would stay here again without hesitations.
from Chelsea, Massachusetts
Submitted on 22-06-2016
Excellent Location ask for a room on a high floor nice view and buffet breakfast good food at a good price Location 1 block from International Drive and 1 mile to Universal Studios Pool area very nice with a Cabana Bar selling drinks and snacks
from Santa Barbara, CA
Submitted on 22-06-2016
Great staff, nice clean, room with excellent shower. Very convenient location to Universal Studios and to airport. Air conditioning not overly done. Glad they had good washers and dryers. Good exercise room, too.
from
Submitted on 27-06-2016
Staff was friendly, room was clean, and the air conditioning blew cold. The cleaning staff could have made sure I had a full ration of morning coffee packets. Breakfast buffet could have been better, it wasn't bad but I only ate the breakfast once.
from Centreville, Virginia
Submitted on 08-07-2016
The rooms were clean and the beds were comfortable. Plus - it was so close to Universal Studios which was the best thing about it. It was only a $5 uber ride (Or a free hotel shuttle) to the parks! The pool was nice too, and they had a pool bar with yummy pina coladas.
from Omaha, Nebraska
Submitted on 09-07-2016
We had planed on getting to the hotel around 6 but with flight delays we got there at 3am, when we got there the hotel the gentleman kept telling us he was booked and we had the wrong hotel. Thank goodness my mom found our reservation number someone earlier had checked us in and didn't inform him. He then told us about the shuttle, what he forgot to tell us to get there early so we can get tix, we needed up getting on the bus someone gave up the tix. He was a turd and his customer service skills... Read more
from Orlando, United States
Submitted on 09-07-2016
Excellent rooms, wonderful staff the only thing I would say is that there should be free continental breakfast. Other than that I would absolutely come back to this hotel and recommend it to others (HOWEVER DO NOT STAY AT THE BEST WESTERN IN COCOA BEACH--THIS SHOULD NOT BE A BW HOTEL--UNLESS OF COURSE YOU DON'T MIND EXTRA CREAPY CRAWLING GUESTS!!!) BUT ORLANDO IS FABULOUS!!!!
from Williamstown, New Jersey, United States
Submitted on 09-07-2016
it was in a really good location. staff was helpful. It is clean and restaurant is decent. close to I-Drive and right near universal and wet-n-wild. its not a big hotel, but had a decent size pool. bar outside is small; wish it was bigger. rooms are a decent size and have a mini fridge inside and a microwave, but no plates or forks. you will have to buy your own.
from
Submitted on 10-07-2016
Great location. Easy access to Universal. Pool was nice. Every staff member encountered was pleasant and helpful. Room was clean. Outdated but everything worked. Our ac was lacking but we didn't say anything since we were out most of the time. Breakfast was decent for $8 per person. Easy late check in and easy checkout. Nice view. Elevator sounded like it needed some maintenance but that's all. Would stay again.
from Port Richey, United States
Submitted on 10-07-2016
Location was great,everyone was friendly,the pool was wonderful.There was plenty of parking .Being a smoker our room was on the third floor and the young girl at the front desk moved us to a smaller room on the first floor and also got us a discount for the smaller room. We were totally satisfied!
from Sweden
Submitted on 11-07-2016
The hotel in it self is okay. Good location and good rooms. Our room smelled a bit of smoke, but the staff working in the reception were so unfriendly we did not bother to tell them. The staff working around the hotel, cleaning and stuff is superb. So friendly and nice. They should be the ones working at the front desk instead. Upon check-in and check-out we were welcomed by sour faces and we just felt like we bothered them by showing up. They charge a $50 deposit but no one informed us of that.... Read more
from
Submitted on 13-07-2016
My boyfriend and I recently stayed and all I Can say is EXCELLENT customer service. From the moment we got there we felt taken care of! We were there about 4 days and the front desk was extra helpful especially a young man called Angel. We will defiantly come back on our next trip ! Ps the rooms are awesome and close to the Parks...can't get better than that.
from Laceyville, United States
Submitted on 17-07-2016
my stay was perfect. the staff were most accommodating to my every concern and needs. Eric, Dianna, the other nice daytime lady and even Jherusa all went out of their way to find me a Corkscrew. too bad the night staff could not offer to help me pop the cork, she was apologetic but could not help me. I would give a 10, but I could not get access to a corkscrew during the night hours. I was not aware there is a charge for breakfast, hence, I did not pay for the first two mornings. I did o... Read more
from
Submitted on 19-07-2016
Everything was perfect. I arrive the last july 17. I was there with my family for one day. The lady of front dest was very kind and help me a lot. I can only say the hotel was perfect. I recommend this hotel in trip advisor.
from pr
Submitted on 20-07-2016
Very clean hotel. Attentive personnel. The room was clean and the beds comfortable. The breakfast buffet was excellent, great variety of food and juices!! Near major attractions. Stay only one night, but will stay there again!!
from
Submitted on 21-07-2016
the staff was very receptive...quite knowledable and pleasant the room was spotless..bed and floors and bathboom...clean very accommodating and very much to our pleasure... rates were reasonable... not far from attractions... close to our family and friends for this visit...
from
Submitted on 24-07-2016
This was our first trip to Orlando Florida. We wanted to stay as close to the main attractions as much as possible. Best Western was definitely the prime location to everything we needed. The hotel amenities were decent, but didn't really make full use of it as we were mainly there for Universal and Walt Disney attraction. The rooms and service was excellent, no complaints. The staff was very friendly and accommodating to our request. I do want to point out that even though we arrived extremely ... Read more
from
Submitted on 25-07-2016
The hotel was very nice and bigger than we expected.The rooms were very clean and comfortable. We had a nice view from the 6th floor room windows. The staff are very friendly and attentive. The hotel is in a great location-super close to Universal, Wet N Wild and International Drive but quiet enough to relax and enjoy.
from Hinckley, United States
Submitted on 26-07-2016
Front desk employees are very nice. Hotel is clean. Internet is good speed. Location is great, not too busy on the main road, but it is very close to the strip, easy to find location as well. overall great
from Brisbane, Australia
Submitted on 29-07-2016
We were visiting our daughter in Orlando for 10 days and stayed here. Right across the road you have wet n wild. About 2km is universal studios and the premium outlets. Plenty of places to eat in the area and there's a restaurant at the hotel. We didn't have time to eat here. The pool area was really nice and the staff were very friendly. The rooms were clean and the wifi was a little dodgy at times. If you're wanting to go to Walt Disney World it's about 20kms from this hotel but if you have a ... Read more
from daytona beach, United States
Submitted on 29-07-2016
good place, the shower didnt work in #603. Didnt report the problem due to the fact my partner and I were only staying a night we unexpectedly extended our stay and they told us the room needed new furniture and they updated us to a king suite. which was all swell. and we appreciate the kindness.
from Livingston, New Jersey
Submitted on 30-07-2016
Great location it is close to Universal,wet n wild, outlet malls and close to interstate 4. The rooms are newly renovated but the structure is a old hotel. The price was a great value and i would recommend this hotel to anyone on a budget.
from wirral, United Kingdom
Submitted on 02-08-2016
we only stayed for 3 nights as we were travelling around Florida. We had thoroughly enjoyed our stay and would highly recommend this hotel. it is within walking distance to restaurants and shops. Rooms were basic motels rooms but were very clean, comfy beds. plenty of fresh towels and bedding changed each day. we were lucky to get a room that over looked the pool area via patio doors. pool was lovely and very clean. plenty of sun loungers & pool towels. Staff were really helpful and polite. we ... Read more
from Green Cove Springs, United States
Submitted on 04-08-2016
My son and I enjoyed our stay at this hotel. It was convenient to everywhere we wanted to go, the room was clean and comfortable. There were plenty of onsite options for my 12 year old son to stay occupied during our down time at the hotel. We enjoyed breakfast in the dining room and late night sandwiches at the snack bar. The pool area was very nice and had a poolside bar with a very nice attendant. We initially booked our stay for one night, but enjoyed it so much we elected to stay for anothe... Read more
from
Submitted on 06-08-2016
Stayed here for 3 nights and it was great. We drove from Michigan, got in a couple of hours early and they checked us in right away(hours early) and had even complimentary upgraded our room because it was our anniversary. We even got a little welcome pack- chips, water, and a candy bar!! The room was a king suite- large, clean, and excellent view! (We had reserved just a standard room). We used the shuttle only once to Universal and it was okay- you have to secure a time slot the day before ... Read more
from
Submitted on 06-08-2016
We have stayed at this hotel about 5 times now, love the hotel, found no problems at all !! We have had nothing but great service and experiences at this hotel. Great location to anything you need. Hotel is great price for excellent service and location, price is GREAT !!
from
Submitted on 06-08-2016
It is very easy to get to Universal Studios and Wet & Wild Water Park. It.s also close to a lot of restaurants. The traffic around this hotel seems to be a lot less congested and not clumped together like other hotels in the area.
from
Submitted on 07-08-2016
The hotel was in a great location being a 15min walk from Universal and Island of Adventure also International Drive. It was in a nice area with plenty of free parking. You can buy an all you can eat buffet breakfast for $11 onsite and the staff are lovely. There's also a snack shop open til late at night. The rooms are clean and up to date I'd definitely recommend a stay here.
from Palm Harbor, Florida
Submitted on 09-08-2016
We have stayed recently at the Bestern Orlando gateway , we were a party of 10 and we stayed in 3 double rooms. We requested to have adjacent rooms and we got them at check-in without any issues. We were very happy with the price , the amenities ( pool, basketball court, parking...) the breakfast was extra but delicious and the employees were very lovely . We stayed there while visiting Universal studios and were very happy with our choice. The management was great and fixed the little issues we... Read more
from Tennessee
Submitted on 10-08-2016
I selected this hotel because of the location and the size of the hotel. I do not like a large resort that is crowded. I was traveling with a child and this was just perfect for us. We stayed for 4 nights and had no problems. The staff member, Libby, was amazing. I contacted the hotel before arriving and wanted to come in a day earlier. It was booked full. I explained to Libby my situation and she took care of me. She was so sensitive to my needs and just made me feel special as a guest ev... Read more
from Montreal
Submitted on 11-08-2016
Best Western is one of our go to hotel chains when we travel and are usually very satisfied. Our three night stay here was ok and in our opinion the location is a strong selling point. You are very close to the Universal theme parks and across the street from Wet n Wild. The front desk staff are also very friendly. The room was comfortable though we did have a few issues during our stay. The bathtub didnâ??t drain properly and you would quickly get a pool building up when showering. Our ... Read more
from Chicago, Illinois
Submitted on 12-08-2016
I stayed at this hotel for one night and really enjoyed my stay. My room was clean and comfortable, the location is very convenient and the free wifi and parking were a plus. As for the reason I didn't give this hotel a perfect score - the woman at the front desk who was rude to me upon check in. I was not able to get her name, but after waiting in line for a few minutes, as I walked up to the counter she informed me that "Oh I'm not working anymore, my shift ends at 3, you're gonna have to go t... Read more
from Brussels, Belgium
Submitted on 14-08-2016
We stayed here 10 days in July to visit Disneyworld and Universal Studios. Overall, we were very pleased with the hotel: clean rooms, an in-room safe, big swimming pool with towels provided (and even a pool bar), okay breakfast with hot (and some healthy) options, friendly staff and a superb connection to Universal Studios with a free shuttle bus. For me it was definitely one of the finer Best Westerns I have ever stayed in. Some con's however: - It can be quite the hassle to get to Disneywor... Read more
from Sumter, South Carolina, United States
Submitted on 14-08-2016
You get more than what you pay for here. Our room was very nice and spacious and the facilities were clean and updated. The staff were very friendly and helpful throughout our stay. You can't beat the location either. Universal Studios and Seaworld is just a few miles down the road and International Drive is only a mile away. Booking.com stated it had free breakfast, but it's actually $9.95, but you get a discount if you show your room key card. It's no biggie and the price was reasonable for al... Read more
from Fort Lauderale, United States
Submitted on 16-08-2016
I travel to Orlando often to visit with my daughter and grand children. I have stayed at many of the area mid priced hotels and find this property to be a great value. The hotel is clean, quiet and the staff is exceptionally attentive to the guests. I like this hotel so much I reserved a room there for my next visit in about two weeks.
from Chester, United Kingdom
Submitted on 28-08-2016
This hotel is brilliant, the rooms are spacious, clean and modern. The room was cleaned every single day to a high standard. There is a small security deposit of $50 which is low in companion to other hotels. Free wifi which is also a benefit. Check in was smooth and simple.
from
Submitted on 31-08-2016
Hotel location was convenient for my business purposes. Parking at night is tight. Breakfast not included but a nice buffet for $9.95 Wet and wild right down the street many restaurants within walking distance. Hotel easy to locate right near I-4
from Des Moines, Iowa
Submitted on 06-09-2016
Pros: Housekeeping staff were super friendly and helpful. The pool area was great- a huge pool, two different hot tubs at different temps, and a lounge area with a shelter. Great pool for sitting on the edge with legs in. Complimentary shuttle to universal was easy- but be aware that the last shuttle leaves at 11:10 in the morning and it's best if you reserve your spot the night before. We almost missed it! Con: We checked in at 3:30am due to a delayed flight and walked into someone elses room!... Read more
from Brandon, United States
Submitted on 07-09-2016
We stayed at this property for one night and it was fine for just that one night for the price. Its surely not a Hilton property but its also not priced that way either. It was comfortable and I'm pretty tick.
from
Submitted on 12-09-2016
After looking for an average place to stay for 2 nights we decided to go here. I liked the security of the building having room key entrance on all doors and entry to rooms are inside not outside. It is an older building so it had a small musty smell. Room was clean & average, but the beds were small. Comfortable sheets and mattress helped have a decent sleep. TV was large but remote didn't work all the time on first try. All in all for average place to stay it was good.
from
Submitted on 12-09-2016
My daughter and I have stayed here 3 times now. The lady at the front desk on check in, she was so nice, gave us a room on the 8th floor, looking towards Universal and Wet n' Wild. We were there for 7 days. It's very clean, and the housekeeping staff give you lots of towels. I found everyone in the hotel very friendly, except on check out. There was a girl at the desk chatting with another staff member, just ignoring me. The guy at the desk was helping someone else and he kept looking over at he... Read more
from
Submitted on 13-09-2016
The hotel was nice and clean. The only issue I had was that the shower didn't drain. Free parking with your stay. It is a pretty close distance from Universal. There is a shuttle to and from Universal at certain times. They do have a restaurant in the hotel. Pool area was very nice.
from Pensacola, United States
Submitted on 16-09-2016
People held the door open for us to enter and leave. Everyone treated us like we belonged and they wanted us to be happy. The lobby was clean and well-furnished. I did a photo shoot in it for my leather jacket business and no one bothered me or asked me why I was doing that. Awesome!
from
Submitted on 17-09-2016
We have stayed many times at this hotel and have not had one bad experience from check-in to check-out ! The staff are all great. Rita is a stand out employee. We love walking in and seeing her at the front desk, with her wonderful smile. She genuinely loves her job and that shows in her appearance, attitude and knowledge of what she does. All of your front desk people are great. Rooms are clean and comfortable and they smell wonderful too !! Location to anything you need is fantastic, hotel res... Read more
from marco island, FL
Submitted on 18-09-2016
The staff at BW Orlando Gateway Hotel were exceptional employees. Everyone went out of their way to accommodate us. Our comfort and needs were met beyond our expectations, particularly because we got a room upgrade because of our BW platinum status! The on-site bar and restaurant had a great selection and was so easy after a busy day at Universal. The cafe has a nice selection of ready-made sandwiches, hot sandwiches, snacks and breakfast pick-ups.The area around the hotel is loaded with grea... Read more
from Alliance, United States
Submitted on 18-09-2016
checked in, was supposed to stay 4 nights, but left after 1 due to noise and very scantilly clad women in the lobby also there was no breakfast included. disappointing! Took awhile to check in and out as I kept being asked to wait while they called cabs for other guests.
from
Submitted on 19-09-2016
great place clean lots of extras all over stay was great only thing would like to seen is restarunt stay open all day price good rooms and beds very comfy not a lot of restaunts close have to walk or take trolley
from Newcastle
Submitted on 20-09-2016
Visited this hotel back in 2013 and again this year have to say this hotel is well equipped for our needs. Rooms are modern and contemporary. Beds most definitely comfortable. Hotel reception and Bell boy ever so welcoming and considerate to our needs. Pool and facilities are adequate for a relaxing time. Would highly recommend this hotel to potential visitors and right on the doorstep to universal
from Jacksonville, United States
Submitted on 20-09-2016
We spend a lot of time at HHN at Universal, Orlando. This is our happy time! Our first choice for a place to stay is always the Best Western Orlando Gateway Hotel, Orlando. We always have a good experience and the staff are exceptional. Junior, at the front, is always a pleasure to see and visit with.
from The Villages, Florida
Submitted on 21-09-2016
Loved my overnight stay here and will definitely return. Located centrally in the Universal, International Drive and outlet mall areas, just off I-4 and Turnpike. Nice lobby area, free parking and gracious staff. My room was very clean, nice condition and quiet. Comfortable bed and good space. Looked out at night over Orlando Eye. So many restaurants, shopping and entertainment nearby. Got a great rate besides. Only issue was a/c a little hard to control and made louder noices partway through t... Read more
from
Submitted on 21-09-2016
We were pleasantly surprised how nice the room was. It was also priced very well for what you get and how nice it is. Would definitely stay again! We had friends stay near by that paid twice as much for their room and ours was just as nice or nicer
from Marietta, Georgia
Submitted on 02-10-2016
We arrived at 12pm on Sun and room was ready. Check in/check out was a breeze. Hotel is nice with heated pool, 2 hot tubs and tennis courts etc. Great location, Easy walking distance to international Blvd. All of the staff very friendly and helpful. Onsite Restuarant with 4-7 happy hour. Lisa (one of the Bartends) is super nice, really enjoyed meeting her. Breakfast buffet had everything you needed. Didn't eat dinner but menu items did look good and a variety of items
from Geneva, Switzerland
Submitted on 05-10-2016
We stayed 4 days at this hotel for a conference and were impressed by the friendly and helpful staff. They even cheerfully made us a 3rd key when we locked ourselves out of our room with our keys inside. The conference room and meal service in the adjoining room were well equipped and well set up. The food served was healthy and delicious. It is located close to International Drive and all the restaurants there and to City Walk where we had a team building scavenger hunt. We thoroughly enjoyed o... Read more
from
Submitted on 09-10-2016
The hotel staff was wonderful. They allowed us to check in early due to the weather. The deli/market was open so that we could get some lunch since most area places were closed. The room was clean and comfortable.
from Wyoming, mn
Submitted on 11-10-2016
I stayed here for my trip to Universal Studios. The rooms were fine, however, the drain stoppers for the sink & tub in the bathroom did not work. The fan in bathroom also did not work well. The sink continued to fog up with use of fan. The pool was great, as was the hotel staff. We were there for Hurricane Matthew and the staff was great. All staff was in hotel during the hurricane was over Orlando. They kept watch over us until the hurricane left out area. Area to improve: have the small food... Read more
from Miami, Florida
Submitted on 13-10-2016
I gave this hotel 3 stars purely based on the staff. Everyone was courteous and efficient. House keeping and the front desk went above and beyond to help and rectify. The hotel itself is located in a great spot for universal studios and wet n wild. But it is an old hotel. The elevators were scary. And our last day at the hotel the elevators were not in service. The a/c leaked water into the carpet and gave the room a smell of mildew. The bathroom was very small and the shower, just functional. ... Read more
from Lochristi, Belgium
Submitted on 14-10-2016
This is our 4th visit in this hotel in this area. The location is great, Wet 'n Wild is a 5 minute walk and universal is a 20 minute walk. Shuttle is also available to go to the parks. Hotel is clean, but rooms could use some renovations. They were clean, but outdated. Housekeeping could be better. We h' stayed there for 14 nights, but shampoo, soap, etc... We're not replaced. We had to ask them at the desk, and did get them without any problem. We will go back
from atlanta, Georgia
Submitted on 14-10-2016
the hotel was a lot nicer then expected ...for the price it was exceptional...would highly recommend for cost effective stays aright across from wet and wild great for universal and not to far from the convention center
from New York, New York, United States
Submitted on 17-10-2016
First let's mention. ANAPAVIAat the front desk.shes great got us in quick witha good room.she knew whatwe wanted!!! JUNIOR concergie ,satisfaction guaranteed Maria. And. Octavia. Gonzales.at the restaurant. They'reGREAT. Kevin took care of us at night resturant. Marie. Housekeeping. Excellent And the two girls that took care of the deli!! Keep up the best work.!!!!! Comingbackformore!!! Pool and gym clean !!!
from Elgin, Illinois
Submitted on 17-10-2016
Great room and bed. Great location for universal Lobby dated and check in slow but friendly. Was a hotwire blind pick so lucked out. Good food on restaurant and good waiter. Can't go wrong with this place of you get a good rate
from Port Elizabeth, South Africa
Submitted on 18-10-2016
We stayed one night and then checked out and paid the penalty for early check-out. Arriving there early the reception was not very professional. We did arrive early in the morning as we checked out of our Disney resort and was off to Universal for the day. We asked if our luggage could be stored until our room was available. The Bellman already seemed like he had the weight of the world resting on his shoulders and asking him to store the luggage was just too much. With a huff and a puff he 'm... Read more
from Kfar Saba, Israel
Submitted on 19-10-2016
kindly people, I made checking 4 hours earlier and they gave me the room at that time without any problem, always ready to gave solution with a smile, very good location, very clean... excellent people...large lobby, laundry available, very good Wi-Fi. good swimming pool, very comfortable parking without extra charges.
from Franklin, Tennessee
Submitted on 19-10-2016
This is one of those hotels that nickels and dimes you to death. Want the bottled water they left in the room? Extra. Want the breakfast buffet? Extra. And on top of that, the room (301) had a very musty and damp smell coming from the air conditioner. The room was clean, it was just the smell that was offensive. The tub leaked around the bathroom door and apparently had been doing so for a while, so the bottom of the door and frame were rotted out and had just been painted over. One of the lamps... Read more
from Tampa, Florida
Submitted on 20-10-2016
As Florida Residents we visit Universal regularly throughout the year and this particular BW seems to consistently step things up a notch compared to similarly priced hotels in the area. Clean, comfortably sized rooms, convenient to Universal Studios, adequate gym, large pool and common area, quiet rooms with some that have doors leading straight onto the pool deck. Quietest rooms are on floors 7-8 near the north side. The pool is LARGE with two Jacuzzis and a sundeck set off to one side beh... Read more
from Miramar, United States
Submitted on 21-10-2016
- decent hotel for the price - cleaniness of hotel needs to be improved - great location to Parks - friendly staff - resourceful staff - secure parking area - comfortable bed - lighting of the room could improve
from West Palm Beach, Florida
Submitted on 22-10-2016
Me and a friend were trying to find a hotel room last minute, and I'm glad we stumbled across this place. Jorge, Don and the young lady were so accommodating. The cookies were a nice touch! They were so hospitable, unlike the other property we were at. The beds were so comfortable and the room was very clean. The professionalism was excellent keep up the good work.
from florida
Submitted on 23-10-2016
We stayed here before. No issues. So we stayed here again. Not so good. Bed was hard. Didn't sleep well. Ac stank like something rotting. They I guess tried to cover the smell with air freshener. Sorry it didn't work. The closet door fell off track. Elevator. Kept getting stuck. And was rattling. Soda machine on floor was unplugged so no drinks. Never again will we stay here.
from
Submitted on 27-10-2016
I don't have a single complaint about this hotel. Check in was very easy and pleasant; The night shift employee Anna was extremely helpful and super nice! Room was clean and great, was exactly what we needed after a long day at the parks. They have a deli and small market near the lobby area which was great for a quick late night snack. The bar there was open until midnight and the bartender Cali (who coincidently shares the same name as me) was fantastic! This Best Western definitely exceeded m... Read more
from
Submitted on 29-10-2016
My coworker and I booked a stay at this hotel as we had received a certificate for a free night stay, we work at a hotel ourselves so we were a little skeptical but decided we wanted to take a trip to Disney so the hotel wouldn't really matter in the end if it was bad. When we checked in, which was very late due to being at the park, we were so very pleasantly surprised! The hotel was lovely, everything was clean and the night auditor Anna was an absolute delight every time we saw her! She was s... Read more
from
Submitted on 29-10-2016
Out of our 4 visits to Orlando, this was the best hotel. Moderate prices, clean, friendly employees (Octavio at the restaurant is a star ��), great breakfast, convenient location, great amenities (we really enjoyed the pool area), complimentary toiletries (make sure to ask front desk if you happened to forget something, like I did) even the room service was reasonably priced. Only the bathroom set up was a problem in our room, door was kind of weird and if you open it, you may hit someone ... Read more
from Sweden
Submitted on 29-10-2016
This hotell is nice and clean with friendly staff. Pricing is good, you get value for your money. Easy access to all attractions, shopping malls and the Airport. Free parking and an good priced all you can eat breakfast buffet.
from Middleburg, Florida
Submitted on 30-10-2016
If you are looking a clean, inexpensive hotel close to Universal Orlando Resort, the Best Western Orlando Gateway Hotel is for you. We booked through Trip Advisor and got an amazing deal, well cheaper that any resort on Universal property. The room was clean and the beds were comfortable. The bathroom was only thing that looked like it needed renovating-new floor tiles especially. The bathtub and shower curtain was super clean. (that is always items I look for in bathroom for cleanliness). Check... Read more
from Macclesfield, United Kingdom
Submitted on 01-11-2016
We have been coming to this hotel since 2005 so probably about 6 or 7 times at 2 weeks at a time so a lot of money we have spent this time will be the last tho which is such a shame , when you have been on a 9 hour flight a smile wouldn't go a miss when checking in , the guy that checked us in like it was to much trouble had a face as long as a fiddle , hotel itself great & clean well when the cleaners do clean the room about 4 days we went without our room being cleaned because funnily enough w... Read more
from Yeovil, United Kingdom
Submitted on 01-11-2016
Stayed here for one night after arriving from UK flight, we wanted to stay close to the International airport, the guy on the front desk was very helpful and chatty. while the corridors look a bit tired our room was very well maintained, clean and great for a single night. The location is close to the I 4 and also the Orlando Eye, Madam Tussauds & Sea Life Aquarium. Would definitely stay here again.
from
Submitted on 01-11-2016
Hotel was clean, hot breakfast was above par. Hot water and coffee available all day is a absolute plus. Plus there is a Trolley stop right outside the hotel. The reason I rated it excellent is the customer service. Derek Babcock the assistant GM there provided us with a ton of information such as places to see, eat and how to get around (I-Ride Trolley). Additionally there was a mix up with our reservation due to a 3rd party website and called all parties to make sure everything was resolved. ... Read more
from Orlando, Florida
Submitted on 02-11-2016
My boyfriend and I stayed here last weekend for Halloween horror nights, which was a big plus since universal is right up the street! The rooms were spotless, checking in/out was a breeze. Will definitely book again!
from Coconut Creek, Florida
Submitted on 09-11-2016
Arrived mid afternoon. My husband forgot to tell them that we needed a handicapped room. No problem they provided us with a handicapped room. Unfortunately what they considered handicapped is not really handicapped. The bath tub/shower just had hand held rails -- I needed a roll-in shower. For one night I survived. The price was excellent, the free breakfast was plentiful and the shuttle bus to the park was great.
from Ottawa, Canada
Submitted on 10-11-2016
This was a good cheap average hotel that is nice and close to universal studios. They are pretty heavy on the timeshare pitches but easily avoidable if your not interested. There is no breakfast but there's an inside restaurant with a breakfast for 10$ but there's also a Dennys a couple of blocks away that gives you a better meal for the same price
from Tallahassee, Florida
Submitted on 14-11-2016
I will start with the Pros: - Great staff. They are friendly, knowledgeable, quick, and kind. - Clean. Although totally dated I felt the hotel was fairly clean. - Bed. The mattress and linens were very comfortable. I was out like a light. Not sure if this is because of the miles walked at the theme park or the actual bedding. Now for the Negatives: - NO FREE BREAKFAST - I must have misread this somewhere, but when I booked I was under the impression that there was complimentary breakfa... Read more
from
Submitted on 14-11-2016
Clean hotel, great staff, lovely pool, They have a nice little restaurant with a breakfast buffet that was good, within walking distance of several other restaurants The only downside was they didn't have any shuttles but we used Uber. Close to universal but not walking distance unless you are a hiker. Across the street from the waterpark but it was closing down.
from
Submitted on 15-11-2016
I am a member of Best Western and I stayed here because I have trusted the brand globally. It didn't disappoint. A little old, you get a little smell here and there of something dump or old. But I have to say they have kept it very well and it's affordable. I was a little surprised I had to pay for breakfast, but it's not a biggie. The staff are the most amazing! Special mention to one lady who is expecting who has the sweetest spirit. The gym is average but sufficient. I highly recommend.
from
Submitted on 15-11-2016
I keep staying in this hotel, because the hotel is situated in a very good position to go around Orlando. Easy access to Florida Mall, Millenia Mall, International Drive e Outlet. Very Friendly staff, Pool , Tenis court, free parking. Clean Rooms. Delicious Breakfast.
from Christchurch, United Kingdom
Submitted on 16-11-2016
Despite being a very busy family hotel in the heart of Orlando tourist area all the staff were friendly and helpful. The Director of Front Office, Jherusa Puerta was extremely helpful. When we had a small leak in the bathroom the maintenance man was there in minutes, fixed the leak and noticed 3 other items which were not quite right and sorted them without us asking.
from Niceville, Florida
Submitted on 16-11-2016
Great accommodations. Comfortable bed, quiet room close to restaurants. Had to pay for buffet breakfast but was worth the price. Pool and spa accommodations were clean and up to date. Had a choice of 100 degree or 104 degree outdoor hot tub by the pool Universal Studios just 1.5 miles down the road from hotel.
from New York City, New York
Submitted on 20-11-2016
The Best Western Gateway was clean and the staff was very friendly and accommodating but the hotel needs an upgrade. Something bathroom fixtures needed fixing, they were not in perfect working order and needed fixing.
from Holland Landing, Canada
Submitted on 24-11-2016
Good price, clean rooms. Buy the $8 breakfast buffet when you check in.It' s standard basic food (hot and cold), but good if your heading to the theme parks and using the shuttle. They don't charge for parking.
from Hoofddorp, The Netherlands
Submitted on 25-11-2016
My compliments to the honest friendly staff. You can see , they realy enjoy their job and do everything to make make their guests feel at home. In this hotel , you are not a number who brings in dollars, you are a guest. All the members speak good englisch, and are willing to help you. There is free parking, swimming pool, fitness, a little shop, office with free printer en free transport to some parks. Although the hotel is not new, it is clean. You cannot open the windows, but the airco w... Read more
from Aberdeen, United Kingdom
Submitted on 26-11-2016
From the start we experienced superb customer service - the staff are friendly and helpful. The rooms are comfortable and we spent a little time at the pool which was lovely. Great value for money and in a super convenient location.
from roatan
Submitted on 26-11-2016
The staff went all out for us, checking us in early, helping us on numerous occasions, Particularly one at the desk. Anapavia,the front desk clerk, made our whole trip, the hotel is average, a good deal,that's why we stayed there , but the staff make this a great choice!
from Leicester, United Kingdom
Submitted on 28-11-2016
We were going to get the shuttle bus to Universal Studios but opted to walk instead which only took 20 minutes. There is a Walgreens, iHop and KFC all along the way although the hotel also has a café and restaurant. The rooms were a great size and really clean. The staff were friendly and we didn't have any issues that we needed to report. We didn't hear any noise from the other rooms although I don't know if this was because of good sound insulation or quiet guests.
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