BookIt.com Verified Traveler Iris Hershkovitz from Hollywood, Florida

"When we got the the hotel , it was nothing like the show you on line. misleading pictures, for the hotel and for the rooms nothing like it at all!!. there are no Beth tubs in the rooms, only showers (if you want one it has to be handicap room) and we have a baby, how we supposed to use the shower with 12 month old baby? the air condition brook and it took 3 hours to fix it until the got a new unit to the room. bathroom was broken as well , the guys that work at the front desk had to come upstairs to fix it (he could not fix it, he had to move us to a different room) I guess they are trying to save men power and money that is why this guys did everything.
We were trying to seat at the seating area that they have out side but it was closed by 10.00PM , so we had to stay out side the lobby in the parking lot. Every little thing that we were asking about was involved with money, water, coffee, even sugar coast money. The restaurant at the patio provide you with spicy food
only (island style according to the bar tender) what about the kids? what about other people that don't eat spicy food? and there nothing else that we can eat?
When you check in they ask you for deposit of $50.00 in case that you want to charge anything to the room, they tell only authorization but the actually charging your card and the deposit is $130.00 when we called to ask whey they said this is the deposit and it is what it is.
I WILL NEVER GO BACK THERE, HORRIBLE HOTEL HORRIBLE SERVICE, MISLEADING INFORMATION!!! DON'T STAY IN THE HOTEL!!"

Report as Inappropriate