BookIt.com Verified Traveler Geneia from Capitol Heights, Maryland

"I just returned from my trip to South Beach and had an awesome time and experience. The inside lobby is very beautiful, the staff were very friendly and accomodating and the location is ideal for those who want to visit the South beach area. Upon arrival (at 8:30am!), I requested to check-in and hoped for a room with an awesome view. The woman that assisted me was very honest about there 4:00pm check-in time but let me know that she would alert me if anything became available (we've all heard this before), AND would do her best to find me a room with a great view. Naturally, they held our luggage for us until a room was ready. I left to grab some breakfast, and before I could pay the check, the woman called and let me know she had a room ready for me and that she was awaiting my arrival. I was beyond pleased with her customer service and was able to start my trip off with an excellent experience. The room was very large, very clean and chic and had an beautiful view. The rooms could use a make-over but nonetheless, I was pleased with our room. My only issue was the noise from the construction. The hotel is currently undergoing major construction Monday through Friday, the problem with this is how early in the morning they begin. Other than that, the whole experience was great and I would definitely come back. I recommend this hotel for all ages, couples, families, groups or for a solo adventure."

Report as Inappropriate

BookIt.com Verified Traveler Johnny Dinkins from Washington, DC

"This hotel experience was a complete disaster and i will never stay here again. I was robbed by house keeping on my 2nd day there. House keeping actually went into my jacket pocket and stole precious dollars from me. I immediately notified the proper authorities and management and nothing was done and i was not reimbursed at all. "

Report as Inappropriate

BookIt.com Verified Traveler Chere Leonard from Lexington, Ky

"how can i describe my experience! upon arrival the front desk was so rude. they made us feel lucky just to have a room. they had overbooked the rooms. even though i had had these reservations for months and had called and told them we were an older couple and would like a quite room with a view, we got a room on the street right, above the bar, with booming music all night long and drag racing on the street below us. we barely slept our entire stay!!!"

Report as Inappropriate

"The hotel was clean and entire staff was extremely friendly for our entire stay. When we needed directions or to find a place to eat, the staff assisted. Drink prices very high, 65 dollars cocktail pitchers. 10 dollars for a can of beer. Rooftop pool pretty amazing but water was not heated so very little swimming. The room was hudge and kept cleaned daily. Great location as in walking distance to South Beach and Mile Mall. Airport Flyer Bus drops off and picks up right in front of hotel. Saved over 60 dollars by using bus instead of taxi. The only negatives would be directed at Bookit.com. We were told that we had free access to all clubs at the hotel, NOT true. We were told we did not have to pay gym access fee, 15 dollars, NOT true. Finally, when we booked our flight, changed the departure time, but the change did NOT come through, the change time was for the same price. Got NO help from the Bookit person on the phone. So for those reasons, not sure if I will trust Bookit again to place our travel plans."

Report as Inappropriate

"Great Location, great hotel"

Report as Inappropriate