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Sofitel Miami

Miami, FL, US (MIA)

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Based on 3632 reviews
Nestled in its own tropical paradise, Sofitel Miami blends Art Deco with touches of Art Nouveau to create a lush, contemporary French ambiance.
Room & Rates
Junior Suite-Early Rate

Junior Suite-Early Rate

513 Sqft guestrooms overlooking the lagoon. Bedroom separated form the living room, WIFI with charge, Feather bed & duvet, working area, sofa, lounge table, marble bath duvet, working area, sofa, lounge table, marble bath.
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Junior Suite-Smart Rate

Junior Suite-Smart Rate

513 Sqft guestrooms overlooking the lagoon. Bedroom separated form the living room, WIFI with charge, Feather bed & duvet, working area, sofa, lounge table, marble bath duvet, working area, sofa, lounge table, marble bath.
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luxurt king early rate

Luxury King Early Rate

This 350 Sqft room comes complete with a king bed, WIFI access (with charge), feather bed & duvet, working area, and marble bath.
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luxury smart

Luxury King-Smart Rate

This 350 Sqft room comes complete with a king bed, WIFI access (with charge), feather bed & duvet, working area, and marble bath.
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Luxury Double-Smart Rate

This 350 Sqft room comes complete with double beds, WIFI access (with charge), feather bed & duvet, working area, and marble bath.
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JR Suite Premium rate

Junior Suite-Premium Rate

513 Sqft guestrooms overlooking the lagoon. Bedroom separated form the living room, WIFI with charge, Feather bed & duvet, working area, sofa, lounge table, marble bath duvet, working area, sofa, lounge table, marble bath.
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Luxury Double Premium Rate

350 Sqft, WIFI charge, features two double beds, feather bed & duvet, working area, and marble bath.
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Superior King Early Rate

Superior King Early Rate

This 350 Sqft room comes complete with WIFI access (with charge), king bedding, feather bed & duvet, working area, and marble bath.
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Superior King Premium Rate

Superior King Premium Rate

This 350 Sqft room comes complete with WIFI access (with charge), king bedding, feather bed & duvet, working area, and marble bath.
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Superior Double Early Rate

This 350 Sqft room comes complete with WIFI access (with charge), double bedding, feather bed & duvet, working area, and marble bath.
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Superior Double-Smart Rate

This 350 Sqft room comes complete with WIFI access (with charge), double bedding, feather bed & duvet, working area, and marble bath.
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Superior King-Smart Rate

Superior King-Smart Rate

This 350 Sqft room comes complete with WIFI access (with charge), king bedding, feather bed & duvet, working area, and marble bath.
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Superior Double Premium Rate

This 350 Sqft room comes complete with WIFI access (with charge), double beds, feather bed & duvet, working area, and marble bath.
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Sofitel Miami
5800 Blue Lagoon Drive, Miami, FL US 33126

This amazing Miami luxury Hotel is sure to please both leisure and business travelers. With its tropical and modern Art Deco decor, The Sofitel's overall effect is one of a contemporary French ambiance that flows through the entire hotel. Guests can enjoy the outdoor pool, on-site fitness room, and outdoor hard tennis courts. The hotel also offers currency exchange, 24-hour security, concierge and private outdoor parking.

The interior decoration is a statement in style: richly polished wood, Art Deco furnishings and fine art. Each of the 281 guest rooms and suites offer comfort and contemporary elegance.
High-speed Internet access is available for a fee. Guests will appreciate amenities like a 27" television with internet access and upscale bath amenities.

La Riviera, the Sofitel's on-site fine dining restaurant, prepares Mediterranean specialties and contemporary French cuisine with Latin-American-inspired influences. Also enjoy Le Petit Marche, offering Starbucks coffee and selected French pastries. Le Bar offers snacks and domestic and international drinks with beautiful views. Sip a cocktail as you savor a breathtaking view of the sunset over the tranquil blue lagoon.
The hotel concierge can arrange transportation to just about any destination in the Miami area. Located just 15 minutes from the nearest beach and 10 minutes from the Port of Miami, the hotel is also an easy drive to a number of major attractions.

  • 24-Hour Front Desk
  • AAA Approved
  • Air-Conditioning
  • Breakfast Room
  • Business Center
  • Cable
  • Coffee Shop
  • Complimentary Bathrobe and Slippers
  • Concierge Desk
  • Conference Rooms (+)
  • Currency Exchange
  • Data Port
  • Desk/Work Area
  • Dry Cleaning Service (+)
  • Elevator / Lift
  • Express Check-Out
  • Fine Dining
  • Fitness Facility
  • Free Airport Shuttle
  • Free Morning Paper
  • Full Breakfast (+)
  • Gift Shop on Property
  • Hair Dryer
  • Handicap Rooms
  • Ice Machine
  • Interior Corridors
  • Ironing Board
  • Jogging Area
  • Kids Ski Free
  • Lounge/Bar (+)
  • Multilingual Staff
  • On-Site Check In
  • Outdoor Pool
  • Parking (Fee) (+)
  • Pet-Friendly
  • Phone with Voicemail
  • Public Internet Access
  • Restaurant (+)
  • Room Service (+)
  • Safe Deposit at Front Desk
  • Secured Parking (+)
  • Shuttle To Airport (surcharge)
  • Spa Services (+)
  • Valet Parking (+)
  • Vending Machines (+)
  • Wake-Up Service (+)
  • Water Sports (+)
  • Wedding Services (+)
  • Wheelchair Access Elevator
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 3632 reviews
from Belo Horizonte, MG
Submitted on 18-05-2016
I really enjoyed my stay at this hotel. The location is excellent, next to airport and room was very clean and comfortable. The bed was comfortable and the air conditioning worked well. I highly recommend this hotel and I would consider staying here again in the future.
from Rockville, Maryland
Submitted on 22-05-2016
I stayed here over the weekend at the end of a work convention. Is a remodeled version of the Sonesta. Overall, rooms are ok and everything works very well for an airport hotel. I found it a little bit impersonal and could take more advantage of the Miami flavor. The looks from the window are beautiful
from Santa Fe, New Mexico
Submitted on 24-05-2016
We were going to Havana with a tour company that booked us into the Pullman. I had low expectations as airport hotels are generally serviceable, at best. The Pullman is exceptional. It has a very European feel, not surprising as it is owned by a French company. The lobby is very large with lots of areas to sit or congregate and the furniture is art deco inspired, all very pleasing to the eye. There is a regular shuttle service from the airport (though you might have to wait 20-30 minutes for it... Read more
from Fort Collins, United States
Submitted on 24-05-2016
The Pullman staff are fantastic. Super helpful, courteous, and friendly. The building and grounds are newly remodeled and well taken care of. Workout room has everything a fitness fan might need. Shuttle runs to the airport every half hour, punctually. Lobby contains a Starbucks kiosk. The restaurant is on the pricy side, but it is Miami, after all, where everything is expensive, with the exception of the Cuban coffee kiosk inside the Publix grocery store just around the corner.
from Santa Cruz
Submitted on 24-05-2016
We stayed here as the first stop on the way to Havana, Cuba. It was convenient, clean and service was great. Shuttle bus from airport was easy. The staff was accommodating in that we stayed an extra night on our own and stayed in the same room. They also recommended a tour of Miami, which was great for us as we had never been there. It included Coral Gables, Coconut Grove, Little Havana (fun!), South Beach and an open air shopping mall. This hotel has a nice bar area where you can get small pla... Read more
from Belo Horizonte, Brazil
Submitted on 31-05-2016
I had just stayed at a Pullman Hotel in Sao Paulo, which was beyond my expectations. Unfortunately, in Miami was not the same. It was below my expectations. Actually, it is a kind of an old hotel and it must be renovated.
from Edmonton, Canada
Submitted on 01-06-2016
This is a good hotel. Nothing stood out like you would expect at a 4 star hotel, but there was nothing too bad about the stay. The only issue was that the check-in speed was extremely slow. We arrived around midnight and just wanted to go to bed after 16 hours of travelling. We had to wait 8 minutes while the staff in the back showed each other photos (we could hear them talking). If you are looking for a great experience, there are likely better options. If you want something warm, safe, clean,... Read more
from Westlake, Ohio
Submitted on 04-06-2016
Excellent staff and good service. Great remodel. Only minor issue is the height of the shower heads in the bathroom! Public areas are very attractive and the food is quite good. Rooms are very modern and the Internet is free everywhere. Good pool
from Las Vegas, Nevada
Submitted on 04-06-2016
The lobby is nice and looks like an interesting restaurant/bar. Was only there for the night and did not eat there. Parking was free, which was nice as I expected to pay $10. Would have preferred more than 2 pillows and there were not enough towels. Left something in the room. 4 days of voicemails left with housekeeping went unreturned. Only when I asked for a supervisor did I speak to someone. The person who I did speak to was very helpful and they said that they would send the bathing s... Read more
from Brasilia, Df
Submitted on 06-06-2016
Stayed one night on a trip between Brazil and Montreal. Very pleased with everything. We got two very good rooms (1425 and 1426) that were quiet, spacious and clean and with good shower etc. (Missed a minibar, but that's OK.) Very comfortable bed. Dinner at the restaurant was excellent and so was breakfast. Service at reception, door and restaurant was all very good indeed. Shuttle worked very well too. Very good value for money too. If ever needing an overnight at Miami again, I'd go there with... Read more
from San Francisco, California
Submitted on 13-06-2016
We stayed here a few days before our upcoming cruise and the whole experience was beyond what I expected. Jerry greeted us and cheerfully assisted us with our luggage and anything we needed regarding transport and recommendations. I was traveling with my 90 year old grandfather and they were compassionate as well as accommodating to his special needs (we had a wheelchair deliver and picked up in which Jerry saw to its completion). Fadil, the concierge, always greeted us and catered to our needs ... Read more
from St. Petersburg, Florida
Submitted on 14-06-2016
I was just here for my birthday and the hotel was beautiful and staff were incredibly friendly. Bed was comfortable and we were upgraded. There were some minor problems, such as the safe not opening (fixed right away), and the a/c dripping, (I told the staff as we were leaving and they had someone look into it), and the person that was cleaning the room just walking in around 10:00 in the morning because she thought we were gone (Good thing my husband had gotten dressed and walked out). She was ... Read more
Submitted on 14-06-2016
This is a perfect hotel to stay at after a long flight. We stayd her only one night after landing from a flight from europe. After a very good breakfast we drive to Orlando. Big and nice room. Good value for your money.
from South Carolina
Submitted on 17-06-2016
We were looking to remain relatively close to the airport, yet in the heart of Miami to visit our family. This hotel offered both along with excellent service. We were always greeted at the door by an employee of the hotel. Hotel lobby and bar/lounge area were always clean. Rooms were spacious and visibly updated from the previous Hotel Sofitel chain. All in all this is a great option, near the highway, airport, grocery store, beaches and so much more. Parking was free and despite being in such ... Read more
from Las Vegas, Nevada
Submitted on 21-06-2016
This is a nice place to stay pre or post cruise, of which we did both. The shuttle pick up is great as is the shuttle to the cruise ship docks. The hotel has been updated (somewhat), and the staff is excellent. The room we stayed in was basically the same as it was in November of 2015. Maybe the carpet has changed and the halls are not as freezing cold, but not much more has changed. In the lobby by the coffee shop, the furniture needs to be cleaned or updated. The hotel really needs a gift... Read more
Submitted on 26-06-2016
Dear Pullman Hotels and Resort Staff, As a frequent guest at Le Club Accor Hotels, I can personally confirm that this has met Accor Hotel standards. For those who have not yet stayed at any of the luxurious Accor Hotels, I highly recommend that if possible, to book your stay here. My family flys to Miami multiple times a year and due to the busy life of a student, it isn't all that easy for me to get the chance to travel. MIA is usually the one-stop part of our flights. Being as how this is my... Read more
from Wolverhampton, United Kingdom
Submitted on 27-06-2016
Stayed here for one night on 12th June after flying into Miami. Nice room, clean, tidy, little dated, but comfortable. Used the bar in the evening, pleasant staff, would stay here again. Pool looks great.
from Englewood, Florida
Submitted on 28-06-2016
Stayed 2 nights. The price was right. I had a room that looked over the lake. Everyone was nice. The bar and restaurant was very nice. There is some construction going on but it will be nice when they are done. The pool is open 24 hrs. The staff was very friendly.
from Rockton, Illinois
Submitted on 29-06-2016
My daughter and I stayed one night before our cruise. I wish we could have had more time. The staff was well trained and absolutely perfect. They helped us feel comfortable and went out of their way to get us to the port. The property is beautiful and very clean. I will definitely stay again before future cruises. Thanks to the flawless staff.
from Austin, TX
Submitted on 01-07-2016
Great customer service. Everyone was friendly and helpful. The kids really enjoyed the pool. The beds were comfortable. We stayed on the 15th floor and the Miami skyline was beautiful. We thoroughly enjoyed our stay at the Pullman.
Submitted on 02-07-2016
We stayed here the night before a cruise out of Miami. It's a great place to stay. The shuttle picked us up at Miami International and quickly got us to the hotel. The lobby is beautiful with a sweeping stairway. The staff was friendly. Our room was a good size with a king size bed, settee, dresser, desk and TV The bathroom was pretty with an excellent set of amenities including shampoo, conditioner, body wash, lotion, cotton pads, cotton swabs, a shower cap and emery board! The pool ar... Read more
from Rochford, United Kingdom
Submitted on 03-07-2016
We stayed here for one night. The public areas appear to be undergoing renovation at the moment although this didn't affect our stay. There is a Starbucks in the lobby but this was closed when we arrived at around 4 p.m.. The room was large and clean and we had a view of the airport, you could hear the planes taking off. The bed was comfortable and we slept well. The bathroom was large too. There was an outside pool but we didn't use it. The parking was free when we stayed which was good.... Read more
Submitted on 04-07-2016
Luxurious hotel with some minor construction currently. Good choice if you want a luxury at a currently good rate. Close to airport. Small shopping center 10 minute walk away. Pool has a waterfall. Decent fitness center. Would need a vehicle if you stay here for a Miami vacation. You can't walk to anything, but it's a relatively short drive to Miami Beach.
from Menomonee Falls, Wisconsin
Submitted on 04-07-2016
The Pullman (formerly the Sofitel) was adjacent to the Miami International Airport which was the reason I chose this hotel. I had a beautiful corner king room. The room was absolutely Spartan clean. The room seemed as though it was recently remodeled. There was a restaurant in the lower level which I went to for breakfast. The property also featured a swimming pool and fitness room. I wasn't all that impressed. The morning breakfast is highly overpriced. This was is the only negati... Read more
from Ann Arbor, Michigan, United States
Submitted on 05-07-2016
The Pullman hotel is an excellent quality hotel located a hop, skip and a jump from the Miami Airport. Given its reasonable price point, and the not-infrequent need to stay over in Miami prior to a cruise or international flight, it is a bit of a find. We were there for a large group event and had dinner catered by the pool which was fantastic. The pool area is inviting. The bar service was a little slow, but to be fair it was crowded. The rooms are clean, clean, clean. The gym is good eno... Read more
from Tucson, AZ
Submitted on 05-07-2016
Nice sense of arrival. Attentive service. Comfortable accommodations. Even views that make you want to look out the window. Reliable Wi-Fi. Compelling food and drink specials. This Pullman hotel is a totally smooth landing at Miami International Airport!
Submitted on 08-07-2016
The atmosphere, the lobby, the pool, the lounge, & the room my brother and I had are flawless. We may not have went to the Super con but, it's good to occasionally get out of the sticks and check out miami. The breakfast was costly but, very good. Overall, good service.
from Mechelen, Belgium
Submitted on 12-07-2016
From manager untill the cleaning staff, everyone is very friendly and focused to satisfy the hotelguests. Although there are some current reconstruction activities, the impact for the guests is reduced to almost zero. The restaurant serves excellent and tasty food. Swimming pool is nice.
from Manhattan, Kansas
Submitted on 13-07-2016
I stayed at the Pullman Miami Airport Hotel on a one-night layover at the Miami Airport between two international trips. I booked my room through Hotwire. The hotel shuttle service was excellent and very convenient. I arrived on a Sunday, July 3 around 5pm and waited less than 5 minutes for a shuttle. I had brought a bunch of books with me that I wanted to mail home before leaving the country again - about four packages worth. The concierge went home for the evening around 6pm, but two members o... Read more
from London, United Kingdom
Submitted on 20-07-2016
I stayed at this Hotel three years ago when it was called the Sofitel Miami Airport, I was expecting a similar service. The check in was quick and efficient, I booked a junior suite, rooms 611. The room was spacious with a separate large living room, the bathroom very well appointed and with lots of amenities. The biggest problem was the extremely noisy air conditioning, luckily the unit was right next to the bathroom, but even with the dial turned right down, the vent still made an unacceptabl... Read more
from Miami
Submitted on 20-07-2016
Stayed at this hotel for a class reunion. Over all it was a very pleasant experience and the housekeeper on the 9th floor was very nice. Only thing I didn't like that much was the bed. It was not very comfy. Will recommend to anyone.
from Stamford, Connecticut
Submitted on 20-07-2016
Renovated hotel 7 minutes from airport with shuttle service running every 20 minutes. Updated, modern hotel with great restaurant in lower level (tuna app plentiful and delicious as was fish and pasta special) that overlooks nicely decorated pool area with cabanas and comfy lounge chairs/umbrellas. Large waterfall does a nice job disguising airplane noise. Workout area currently under renovation. Found office area (2 computers on desk in lower level) to be extremely slow and didn't see a pri... Read more
Submitted on 20-07-2016
The staff is wonderful. The front desk staff especially. I have stayed twice in two weeks and everyone from reception to the bell man remembered me..I just can't say enough. If you need to stay by the Miami Airport this is the place. The pool area is very nice too.
from Lumberton, North Carolina
Submitted on 24-07-2016
Very nice hotel with friendly staff. This hotel is situated by a lagoon so you have a very nice view. It's not too far from the hustle and bustle of Miami, and thus, not as pricey as similar hotels in downtown Miami. Clean rooms and friendly staff.
from Sandnes, Norway
Submitted on 26-07-2016
Never been in this hotel before. Seeing many and have no expectations. Need a bed, a shower and of you go. Pullman had for sure all this, but also a bit more. Nice staff, very welcoming, proposed an upgrade. My stay was perfect for the me. Good room, quiet and ticked all boxes. Will easily recommend and will for sure look at this next time transiting through Miami.
Submitted on 26-07-2016
I was in Miami for a business trip. I arrived at the hotel at +/- 10am because that is when my flight arrived. Upon arrival at the hotel, I was advised that my room was ready, but that if I wanted to check in, I had to pay a $50 "early check in fee". I responded that, had my room not been ready prior to 3p (the usual promised time for check in), I would understand, however since the room is ready, it should be made available to me. The response was, "it is available, for $50 extra dollars". ... Read more
from Florida
Submitted on 27-07-2016
I loooooved my stay..from the entrance to check in to room service the food awesome...please try the Bacon Cheeseburger n fries and the cocktail shrimp!! Also the Salmon dish was amazing....i fine dined right from my room. The service was impeccable housekeeping know how to impress you with the cleaning and made you feel special they took time out to chat with me and made me feel at home. Cudos to Maria!! thank you for making my room feel like heaven. My suite was amazing surround sound with my ... Read more
from Orlando, Florida
Submitted on 29-07-2016
We stayed here one night and we were so impressed by the level of service from everyone we encountered! We will absolutely stay here again and would recommend Pullman over any of the other airport hotels. The rooms are nice, clean, modern, and quiet. The staff meets all requests immediately and make you feel like you are the only guest. They offer a shuttle to and from the airport.
from Aberdeen, Scotland
Submitted on 02-08-2016
Our family unit of 4 flew to Miami and had a 2 night stay at the Pullman on 1st of July before getting on a cruise on the 3rd. Having booked on a Room Only basis, we picked up by the Hotel's Courtesy Bus outside the Terminal Building and 10 mins later we were checking in. Nice staff. Nice rooms. Comfy beds. Good shower. Good WiFi. Nice wee swimming pool out back. Starbucks on site and a Publix supermarket 10 mins walk on turning right and right again. Would stay here again when arriving ... Read more
from Porto Alegre
Submitted on 04-08-2016
Located near the airport, with easy access to Miami, Miami Beach and highways Fl. Turnpike and I-95. Room excellent, great breakfast and pool area very nice. Computers web corner require adjustments to work better and allow printing to the printer that is next to them, which was not possible at the time for lack of network connectivity.
from Chiriqui Province, Panama
Submitted on 08-08-2016
Seems to be remodeled since they changed the name from Sofitel. The rooms were clean and the beds comfy. Parking was free which is rare in this area. The staff was multi lingual and very friendly. The hotel was easy to get to. Probably 10 minute drive to rental car return at airport if you have a car. There is also a free shuttle. I would stay here again.
from Ann Arbor, Michigan
Submitted on 08-08-2016
I did not know this hotel by name prior to booking- it was chosen by someone else. But, immediately after checking in, it started a whole new experience of a business trip. This property combines the elegance of simple European style with the sophistication of South Beach. The staff are on point and their attention to detail is great. The size of the suites are perfect whether you;re there on business or if pleasure is your pursuit. Great place, good location, would recommend.
from Shrewsbury, United Kingdom
Submitted on 10-08-2016
Arriving at the hotel in the early hours I just wanted to sleep, upon checking in I was told straight away that the wifi was down and had been for 8 hours, didn't have a repair time. I was booked into rm 906 which over looked the lagoon. This room smelt of stale smoke even though it's a smoke free hotel, the mattress was lumpy, the bath tube had hair still in it and the duvet had holes in it. The following morning I was moved after I complained and placed in to 806, this smelt very pleasant and... Read more
Submitted on 16-08-2016
It was nice and clean, rooms are spacious! I used it for the first night and the last two nights since we hired a car and went to Orlando. The food is Yummy and my boy loved everything! I appreaciate the welcome amenity! I look forward to going back, it was close to everything! See you soon.
from Naples, Florida
Submitted on 17-08-2016
This property used to be a Sofitel that I have used on a number of occasions before flying. The staff are top notch,very friendly and helpful. The hotel property has been taken down a notch but still a nice place to stay close to the airport.
from Freeport, Grand Bahama Island
Submitted on 31-08-2016
It may seem unfair to review a hotel while it is in the middle of a major front-of-house makeover but given the places is open for business and guests being charged why not? Under the circumstances The Pullman scored very well ?? helped in our case by the fact the rates seem to have been reduced in recognition of any inconvenience experienced. Not that we experienced much of the latter. There is a temporary reception ?? not pretty but functional. The large former restaurant is closed and te... Read more
Submitted on 01-09-2016
Got an $80 rate on a name your own price sight, so this was a steal. My wife and I needed one night between flights so we booked with Priceline and got a wonderful room. The quality started with free shuttle with the warm towels and free water. Very classy. Liked that a lot. The reception was warm, friendly and very quick. Normally $130 and up, this 8th floor room clean and shiny. After drinks in the very trendy bar overlooking the enticing pool, we went out to the design district with friends... Read more
from London, United Kingdom
Submitted on 01-09-2016
Probably in a few months I will not remember this hotel as it is the kind of functional, efficient, business hotel well located near the airport, but at the same time it has absolutely nothing remarkable about it either. Decent service, good standard rooms and adequate restaurants, so if in business a good place to stay for something different was aim for South beach
Submitted on 05-09-2016
I spent just one night at this hotel as it is placed conveniently close to the airport and my flight departure was early. It has shuffle. But, my night was such a nightmare once the person that was staying at the room beside me, spend the night talking on the phone out loud. I kept asking that person to stop cause I wanted to sleep, but the person didn't care and kept talking and talking all night long. During the morning, when I checked out, I complained and the receptionist (man) called the... Read more
Submitted on 06-09-2016
Please save your money and time. We stayed labor day weekend; checked in Friday everything was good front desk polite stayed in room 825the carpet had a wet order smell, called to front desk they said would handle. Went out for a night on a town when we returned the carpet smell better, it was late so we were ready for bed pulled back the sheets was blood stain, I was disgusted called front desk they apologized and brought new sheets and advised would tell the manager and bring a new blanket. We... Read more
from George Town, Cayman Islands
Submitted on 09-09-2016
Booked online, the Pullman (formerly Sofitel) was convenient to where I needed to be the following morning! The hotel was pleasant, room was large (a suite - more on this later), up-to-date. The only problem with the room itself (and I hope the hotel sees this to correct it - or I'll call them) was a loose bath tub nozzle (pulled away from the wall). The check-in was pleasant was were all the folks, but there was an issue with the new locks/keys. I was assigned to room 921 and found that the 9t... Read more
Submitted on 10-09-2016
Good stay, do NOT eat the at restaurant. Two breakfast $60.00. This is not exaggerated. What a rip off. Eggs and bacon or sausage. Eat somewhere else. The rooms were nice. Bed was very comfortable. Has a bath and shower. Has a hair dryer. Tip is mandatory and is already tacked on to your bill. Everybody has their hand out. I'd stay there again. Just don't eat there.
from Hamden, Connecticut
Submitted on 10-09-2016
I have no idea what these other people are saying but the Pullman was the seond best part of my vacation. The hotel clerks were amazing and upgraded our room. The food was awesome the scenary was breathtaking and it was just a overall great experience. Most def going back there again
from Shoreline
Submitted on 12-09-2016
The Pullman is an airport hotel, which tells you most of what you need to know. Convenient to Miami International. Or, alternately, close to the airport and therefore not exactly quiet. You won't get woken up by the planes, but you will feel them taking off. Rooms are comfortable if a little worn. Food is overpriced, though the rooms are not. It is a good thing that the weather is warm, as the shower was not. Rather tepid (or invigorating, depending on your perspective). I found the co... Read more
from Market Drayton, United Kingdom
Submitted on 13-09-2016
A great hotel to spend the day while waiting for a late night flight back to the UK. I booked a room for the day which was available at 10 am for my party of 4 to check into. The room was large, coffee making facilities provided, pool and restaurant on site. The pool area was lovely with sun lounges and large beds for 2 people to relax in. A hotel shuttle bus transfrers you to the airport and regular intervals when you are ready to go to the airport. I would definitely recommend this hotel to sp... Read more
from Cancun, Mexico
Submitted on 14-09-2016
I booked for only one night but I had the time to be on the restaurant and the Sports Bar, the food was great and the drinks was better, excellent environment, the room was enough comfortable but very old fashion
from Taipei, Taiwan
Submitted on 16-09-2016
Hotel now ins under renovation, which is a good thing for the future customer. The shuttle bus service is nice, but the night duty check in staff is rude and really unfriendly, I 100% sure I memo my loyalty no. and we will travel in a group of three,when I booking form the website, BUT when I check in at midnight, the staff tell me "will, I didn't see anything on the system". That's all!!! Even when I mention that's an error but now u know it, we can make things right,! Especially we just fin... Read more
Submitted on 17-09-2016
I stay here a lot so was surprised when I was told the shuttle was full and if have to wait. Other shuttle was broken. Sorry Uluru might missed your plane. But you can call a taxi. No we can't pay for it. Otherwise this hotel is a nice option near the airport.
from Fortaleza, CE
Submitted on 21-09-2016
Nice hotel in a good location and only ten minutes to the airport. Many restaurantes and shopping nearby. The staf are very educaded. The room and bathroom are clean, internet is fast. I recomend this place!
from Baden, Switzerland
Submitted on 23-09-2016
We really enjoyed our overnight stay at the Pullman after a long international flight. It is conveniently close to the airport (5 minutes with the shuttle bus) and located within nice surroundings. The staff at reception and in the bar were very friendly and our room was excellent, including a Nespresso machine for a good cup of coffee. The terrace and pool area offer pleasant views across the lake and provides a good place to wind down. There is a small shop in the lobby area selling fresh bak... Read more
from South Amboy, New Jersey
Submitted on 23-09-2016
I really enjoyed my stay here. Ample parking, free shuttle to the airport, free shuttle to the hotel from the airport (after I returned my rental), complimentary bottled spring water, super comfortable bed, beautiful room with a chaise lounge by the window for me to relax on. Nice pool, could just a hot tub near it. Lovely looking restaurant though I didn't eat there. Reasonably priced room service, didn't order though. Wonderful staff and housekeeping, kind courteous made me feel welcome, safe,... Read more
from United Kingdom
Submitted on 26-09-2016
Great to see an Accor property in the US, its rare and certainly nice to pick up some points in the good old US of A! The hotel itself is being refitted and it was a little restrictive through the lobby while we were there, but when its finished it will be more fitting of the pullman brand. The service was top notch, the bedrooms okay, although a little tired, especially the bathrooms. The breakfast wasn't even remotely cheap, but it was very tasty and very good value. Parking was plentiful a... Read more
from Cincinnati, Ohio
Submitted on 28-09-2016
Very convenient overnight before cruising out of Port of Miami. Free airport shuttle, $15 Uber or $27 taxi to port. 8 min walk to Publix and strip mall. Quiet with view of Blue Lagoon and runways. La Riviera restaurant was surprisingly good for dinner and breakfast. Rooms could use minor updating and TLC.
from Maryland
Submitted on 28-09-2016
The staff was very nice, I had to check in early because of a flight change, they allowed me early access with no problem, nice rooms at a great price, it's very close to the cruise port and the airport
Submitted on 29-09-2016
Overall the appearance of this hotel is very good. It's trendy and modern. The staff was nice. The rooms were clean. The location near the airport was great and there was zero noise. The only negative that I have is when we checked in we were told that we had to pay an additional $18 for parking. They then asked if we parked our own car or did the valet. During our stay we were in and out multiple times and nobody offered to park my car, upon check out the valet did go and get it but that's not... Read more
from Basel, Basel-Stadt, Switzerland
Submitted on 01-10-2016
Seems eerily quiet for a Fri night. Lower lobby bar definitely not a destination - or even a stopping point en route to somewhere else, it seems. To be fair there is some refurbishment going on but it is a soulless place. Retro styling simply does not work to create any ambience whatsoever. Cavernous space serves only to amplify some already overly loud guests :-( Barman attentive but with a bar less than 10 feet wide, it's up close and personal to say the least. Reasonable selection of draug... Read more
from Vinhedo, SP
Submitted on 01-10-2016
It's been the fourth time I stayed in this hotel just 10 minutes away from the Miami airport. Really like it. It's been renamed and construction work was going on but fortunately with little impact. Pool is nice for a swim, gym is fairly spacious although the towels were missing this time (probably due to the works), breakfast buffet has good quality and variety (enjoyed the fruit selection) and the dinner menu is small but has interesting options. Had the Mahe Mahe and a Burger during my stay a... Read more
from Wroclaw, Poland
Submitted on 02-10-2016
Hotel has very good location, excellent breakfast and great lunch offer. Bar has real drinks made on genuine alcohols. We had some issues coming there, stuff English was very poor and lady didn't understand our concern on how to find shuttle bus on the airport. On top one of our rooms was dirty and we didn't receive room upgrade (platinum status in locality program) but in the morning everything was settled and in general we consider this hotel very god choice and would choose this location for ... Read more
from New York City, New York
Submitted on 02-10-2016
I stayed before at this hotel when it was Sofitel. I must say it seems to have lost its charm. Everything was clean and room was still good. But there was absolutely no personality. Good for a one night stay. Very close to the airport and free airport shuttle. Very nice breakfast (not included) Don't think I will stay here again.
Submitted on 03-10-2016
Dirty!!!! they don't even change the soap tray between clients. Service from the staff is poor and they are not open to help. This hotel is a 1 star hotel. Not more!!! Never stay you will be very disappointed.
from Warner Robins
Submitted on 08-10-2016
We stayed at the Pullman Miami Airport for one night before we boarded our ship for a 7 day cruise and it was perfect. Yes, they are renovating but once they finish it's going to be beautiful. We enjoyed the outside sitting area and Starbucks downstairs. Customer service was great and we loved our corner room with view and due to the renovations in progress we didn't have to pay for parking.
from Mesquite, Texas
Submitted on 12-10-2016
A perfect stopover on my way home after my vacation in Barbados. A perfect way to wind down. I enjoyed my room service with the Miami flare. I took advantage of the airport shuttle which was very convenient. Thank you for making me feel welcome!
from Edinburgh, United Kingdom
Submitted on 16-10-2016
Needed a couple of nights following flight from UK. Pullman came up as close and well reviewed, and can see why. Formerly the Sofitel, it is a couple of miles drive from the airport with free parking for residents. Surrounded by lakes, it is a modern hotel with nice sized room, good facilities, quiet and some of the most comfy hotel beds I have ever slept on. We had a view over the airport runway, but not noisy. On high floor so not sure how it was lower down. Room service dinner was quickly... Read more
from Ankara, Ankara, Turkey
Submitted on 19-10-2016
We have stayed there with group of divers. It was really nice hotel . Interior decoration is awesome. Clean rooms with large comfortable beds. The breakfast which was includesd to our stay was adorable ! Sunset and sunrise view is so beautiful. There is a free shuttle to airport in every 20 minutes. Staff is polite . We like this hotel very much...
Submitted on 21-10-2016
Having had a 2h 30delay arrived at hotel concierge came out promptly and took cases ,check in with Johnathon friendly and helpful told him it's our vacation for silver wedding anniversary and upgrade to a suite which was fantastic overlooking the water,1st impression for the hotel is great ,thanks Pullman.
Submitted on 21-10-2016
Great location to airport with free shuttle. Staff was friendly and helpful. Room was clean with great views of airport runways and a lake. If you do not have a car there is nothing close by. Breakfast buffet was very overpriced for the quality of food. Pool area was relaxing but the area had a strange smell. Perfect for a one night stay.
from Michigan
Submitted on 23-10-2016
Spent one night here while enroute to a vacation destination. It certainly filled the bill for us, very nice staff and rooms. Restaurant choices are limited but adequate, typical hotel meal prices of course. Bartender in the lobby bar (ALan?) was great and really seemed to enjoy his work. We opted for two standard beds instead of waiting for a king to get made hindsight might have been a mistake. Beds were overly soft. There are a lot of hotel choices near/around the Miami airport... Read more
from Portsmouth, United Kingdom
Submitted on 23-10-2016
Easy hotel to find from Miami Airport ,especially after a long flight from London. A very helpful bellboy with our luggage ,he even parked our car for us. Went out of his way to make us welcome. I am afraid that stopped at reception checking in desk. We had prepaid our hotel reservation on line ,and had documentation with this clearly marked. This was dismissed and told we had to pay again,as they stated we had not paid. There was no sorry let us sort this out for you ,in fact in my opinion they... Read more
Submitted on 24-10-2016
A nice hotel about 5 minute drive from Miami International Airport. Staff were friendly and attentive. Room size was ok, clean and had everything we needed for a quick stay. We were on the 10th floor, which had great views. A good hotel that I would recommend for a short stay close to Miami airport.
from Travelling The World
Submitted on 24-10-2016
This used to be a Sofitel but is now a Pullman. There is a very efficient shuttle between the hotel and the airport. On arrival, our Club Accor status was recognised and we were upgraded to a superior room. The rooms are comfortable and quiet, despite the proximity to the airport (our room overlooked a runway). We didn't have breakfast but there is a Starbucks in the lobby for those who want a proper coffee. The bar and public areas are also very pleasant. All in all, everything you would e... Read more
Submitted on 25-10-2016
I stayed her from August 31- September 04th 2016. I previously stayed here when the hotel was Sofitel. During my stay, the hotel was undergoing renovations. This impacted my review of course. Notwithstanding, I had an enjoyable time here. The restaurant is still nice. The staff made the stay pleasant, especially Jonathan, one of the front desk reservations officers.It's always nice to have someone remember your name (every time). I will definitely stay again.
from buenos aires, Argentina
Submitted on 27-10-2016
Hotel is ok. Old facilities. Normal customer service. Hotel hallways are FREEZING. You need to walk to your room with a winter jacket. Music too loud. I had a nespresso machine in the room and the next day did not get any new capsules
from Planeta X
Submitted on 28-10-2016
Nothing but an airport hotel. Located right next to the airport, this is a good option for a one night stand in miami and a better one if you take an early flight. Rooms are huge and clean. Beds are old and linen was not the best. One sheet and one piĺlow per bed. The pool was closed for no reason and we had no chance of tasting breakfast. Staff is friendly and helful and they offer a cumplementary shuttle service to the airport. Its really cheap so the perception is that you get just a ... Read more
from Marbella, Spain
Submitted on 29-10-2016
Its a 5 min cab drive from the airport or wait for the shuttle every half hour on the hour. It is a comfortable hotel. We had a suite, with relatively quick check-in. The room was fine and spacious. The only slight negative was there was no mini bar... Even wanting water you have to order room service. Inroom dining pretty standard yet pricey. Loved the staff qt breakfast and a good selection there. I'd stay here again. Travelled with a child of 9 yrs old....
from Melbourne, Australia
Submitted on 29-10-2016
This is a comfortable hotel with very comfortable chairs in the lobby and the dining room. The dining room is impressive as they have starched white table clothes and the food is great. The staff in the dining room are terrific especially Joseph who was on the breakfast session. I can't understand why the hotel is so cold. The 14th floor was freezing and walking along the corridor required a feather jacket. This must cost the hotel a fortune in electricity costs not to mention the green house g... Read more
from Chicago, Illinois
Submitted on 30-10-2016
Don't know what is happening but this place used to be a better place few months ago. Food is good but service is bad, you can't find someone to take your order, they don't have enough servers. You better go to another hotel if you are looking for some basic service! They say the company and new manager are saving because of renovations *_*
Submitted on 30-10-2016
I have just checked in and out of this hotel in less than 2 hours. The first room had a horrible smell. The second room was so cold I couldn't take my jacket off. The smell in the room was a less pungent than the first. The bathroom wasn't cleaned well. The beds weren't made well they had a grayish tint. The lighting in the room is horrible. The toilet ran loudly. Four stars no it's not. The solution was to move me to another room. No stop giving me these crap rooms. There are plenty of hotels i... Read more
from San Jose, Costa Rica
Submitted on 30-10-2016
I needed an overnight stay near the airport and bought through priceline this 4* hotel. I already knew this property and visited when it used to be Sofitel so initially I was happy with what priceline had negotiated for me. At check in I was assigned room 532, which was a dark, old and ugly room (I don't know if all rooms are like this or if this is the kind of rooms they assigned to priceline clients). Since it was a dark room I opened the curtains and tried to turn on the floor lamp. I was in ... Read more
Submitted on 01-11-2016
Stayed one night at this hotel. The staff were very pleasant and helpful, the restaurant had good food and nice service. My room was very clean and quiet. I slept very well. I would recommend this as a place to stay. East access to the airport.
Submitted on 02-11-2016
Stayed at partial day rate $90.00 post cruise. Upon arrival bellman Boris was extremely welcoming and helpful. It ends there. Morning reception staff lacking personality and unfriendly. I arrived with a reservation document in hand. The desk clerk refused to honor my partial rate, claiming my confirmation # didn't match the rate. It clearly stated on my document that a rate adjustment would be made upon arrival. She got Very combative when I requested a manager. If a mistake existed then it ... Read more
Submitted on 04-11-2016
Room was dirty and smelled moisture. Restaurant is overly priced and food is average at best. Stayed with my wife and son for one night pre-cruise (friends were staying in another room). Ordered oatmeal which never arrived and when I went to get it they said they came and no one answered... (had three adults in the room waiting for the order at the time). They still managed to mess up the oatmeal order and added tons of sugar on it. Bellboy's where friends and shuttle service was good. I would a... Read more
from Gainesville, Florida
Submitted on 04-11-2016
This Hotel has a striking Lobby Entrance with excellent staff. The major disappointment were the rooms- small and furnished more like a 3 star hotel making the nightly cost overpriced. The hotel food was mediocre and expensive, but again the service was very good. I'm sure there are other hotels in the area which are a better value.
from Pagosa Springs, Colorado
Submitted on 05-11-2016
This hotel was very disappointing. Restaurant food was expensive and poor ?? e.g., salads were not dressed, just seemed to be a bag of greens dumped onto the plate. Rooms were poor also ?? e.g., rock-hard chaise lounge is the only seating in room besides a desk chair; poor lighting, especially for reading; flimsy towels and both bath and sink faucets falling out of their holders; plus mysterious intermittent gurgling sound in the wall day and night that was denied by front desk (we suggested... Read more
from Isle of Man, United Kingdom
Submitted on 05-11-2016
An old hotel in need of refurbishment but entirely acceptable for overnight stay. The breakfast was good and more staff than customers when we were there. The transfer to and from the airport was fully acceptable.
from Mexico City, Mexico
Submitted on 09-11-2016
I stayed in this hotel many times over the years, changed from Sofitel to Pullman and now is a total disaster, use to be a good hotel. This time couple of days the room was not cleaned, rooms keys not working during the last 3 days, the staff dont care. This hotel is totally out of control. Probably the worst experience in a hotel in my life.
from İstanbul, Türkiye
Submitted on 09-11-2016
One of the best airport hotel. There are shutle busses to the airport in 30 minutes. The loby and sunset is great. Rooms are big and clean. Breakfast is excellent. Far to the city center. But so close to shoping centers.
from S.F., Calif
Submitted on 10-11-2016
I have stayed at this property several times always bringing friends along with me and it has been reviewed by me on 3 previous occasions. This visit, I had an unfortunate incident with shuttle driver, Armando and a phone operator named Marie. It's clear they need training in customer service but the manager, Andrew, Pepe, and front desk agent, Katerin came through with their excellent customer service skills and saved the day for me. I still find it to be an excellent property with all that ... Read more
from London, United Kingdom
Submitted on 14-11-2016
This hotel is perfect for a short stay before a flight! It is very clean with comfy beds, great food in the bar, and at breakfast. The pool area is very relaxing with the best sun beds I have ever laid on! It also has a regular free shuttle bus to the airport!
from East Preston, United Kingdom
Submitted on 15-11-2016
Rooms fine, clean, bed comfortable, faulty quiet with nice view over lake. Staff pleasant, breakfast fairly limited choice but was ok. Bar area was good for the evening, nice atmosphere. Good location for the airport but not much else nearby.
from London, United Kingdom
Submitted on 15-11-2016
We have stayed in this hotel many times before, when it used to be Sofitel. with no problem, l and we always liked it because the location, near Miami Airport, was convenient and the rooms were spacious. But this time unfortunately I was very disappointed as at the check in the staff was very aloof. You are not greeted in a way you feel welcome when you check in. You don't get one smile or "have a happy stay", or whatever the staff can say to you to be nice! But it gets worse. When we checked in... Read more
from Pima, AZ
Submitted on 19-11-2016
I booked this hotel because it was on a lagoon; we were just returning from a birding trip in Cuba and thought we could see more birds around he lagoon during our one-night layover. Unfortunately, all the vegetation around it was grass so there were not many birds on shore and none in the water, maybe because of the alligator there! Having just stayed at a Pullman in Cayo Coco, Cuba, my expectations were even higher as that was an amazing all-inclusive resort. The one in Miami didn't even have ... Read more
from Great Missenden, United Kingdom
Submitted on 19-11-2016
My partner chose to stay here for 1 night before travelling on to Marco island & a good choice it was. Having had a bit of a stressfull journey & poor customer service from our car hire company the welcome we received from Larry on reception soon made up for this & his offer of an upgrade was gratefully received. Our room was very spacious & we equiped with everthing we could possibly need. After a good nights rest we impressed further when the parking charge was waived aswell. You only get 1 ch... Read more
from Flower Mound, Texas
Submitted on 20-11-2016
This is a nice, older, hotel that is just a little tired. Great for a business trip but it has faded a little from a true luxury hotel. The thing I noticed the most was the carpet and furnishings were a little old and musty. Hated that there was only one power outlet by the desk in my room. Liked the fact that they had a mini Keurig in the room to make my coffee in the AM. Entrance to the health club was a little odd - you had to go outside and enter through the pool area. Overall, a nic... Read more
from Civitella di Romagna, Italy
Submitted on 20-11-2016
I stayed here for the first time with my mother. We chose a room with a lagoon room. It was somewhat small but we were sleeping for one night only so it was okay. We were quite surprised by the delicious dinner we had here. Even the mashed potatoes were made from real potatoes. Then, in the morning we couldn't get over the breakfast buffet. There was lots to chose from and everything was fresh. The waiters were very attentive and polite. I will be returning again with my husband next mont... Read more
from Paris, France
Submitted on 21-11-2016
A good hotel at the level one can expect from a Pullman htel. Beds more than comfortable. Soudproofing could be better as we can hear planes but could be so worst as well. Light minus : airport shuttle every 30 minutes. It can be long when you see other hotel shuttles passing by twice while you are waiting for "your" Pullman shutlle
Submitted on 24-11-2016
I went to Miami for a weekend with a friend. We just wanted something close to the airport. It was very clean, had everything we needed, staff super friendly and a Starbucks in the lobby!! What more could you ask for? The beds and pillows were extremely comfortable which I can honestly say is not the case for a lot of hotels. The shuttle service is punctual and reliable. I had some lunch and drinks in the hotel restaurant and it was delicious. I would stay here again without a doubt.
from Miami
Submitted on 01-12-2016
The attendant was rude and unformed. She could not find the confirmation of the reservation payment, she was nervous. She suspected what I was talking about. It was horrible. Worse still was when the manager arrived and approached me as if he were a deadbeat. I explained that I had a pre-paid reservation and that I had used part of the points. In short, I was humiliated and disrespected all the time. None of the privileges for being a Platinium member was respected. I do not intend to return to ... Read more