BookIt.com® Verified Traveler Amanda from Chalfont, PA

"If it wasn't for the beautiful beachfront view, we probably wouldn't have continued our stay here. That was pure luck that we got such a great room with a view. It was clean and had a fridge and microwave but the downside was the very thin walls. Every time the woman above us walked around with her heels on it was highly annoying. We had to pay a daily rate of $25pp which included wifi, a happy hour drink, continental breakfast and beach chairs that was only for two guests. Any additional guest was $15 and since we had 3 guests they would charge the third guest an additional cost for a simple beach chair, umbrella or breakfast. The beach was clean and the weather was great!! The staff was overly friendly which was strange and they could never give direct answers to any questions which was frustrating. Oh and don't ask where the gym is bc no one knows. I would call it a fitness area not a gym. Try not to go to the pool or beach after 3 they run out of towels and make you check them in and out, that is if you're lucky enough to get one or two. The lack of communication was frustrating. They don't advertise events or keep you in the loop. There was a big pool party saturday and we only new about it from the waiter. Overall I was not impressed with Miami. There weren't that many good places to eat except for Sushi Samba. That place was fresh and affordable. I found a lot of places to be overpriced with just ok service. Gratuity was already added to every check so be careful because they don't tell you and you will end up over tipping. It was hard to get into clubs without being on a guest list or paying a $30 cover. Luckily we met some nice locals which clued us in on some things of how places work. We refused to be judged based on our appearance and attire that's such BS. I would recommend Nikki Beach. Drinks were affordable and the music was good for a Sunday night. Overall I wasn't impressed with Miami. I would not go back."

BookIt.com® Verified Traveler Carlos from West Palm Beach, FL

"The Hotel is beautiful and have great parties at the pool! BUT.... the service is very bad!!! We had an additional guest and we paid a lot of money and fees for him that based on the hotel policy include beach chairs, cocktails and other stuff, well.... when we went to the beach they didn't want to give me an additional chair for the guest, they want me to pay $ 10 dollars more for the chair. '2 beach chairs for room' and the cocktail the same thing '2 cocktail driks per room' that's not fair specially when you are paying a lot of money. The Roll Away, after we paid in advance they told me at the looby, the hotel don't warranty if there are availabe or not. The website shows the check in is at 3:000pm and the real time is at 4:00pm and also the website shows the parking is $30 and the real amount is $35. The continental breakfast is a joke!! just 4 pieces of bread. I don't recommend this hotel to anyone. There are better hotels in Miami Beach!!"

BookIt.com® Verified Traveler Patti from Bloomington, IN

"This was a renovated hotel and one of the elevators was always broken. However, it was right beside the beach and at the center of Southbeach. The location was perfect."

BookIt.com® Verified Traveler Jay Ramani from Fresno, CA

"We planned this vacation for long time.After long flight we arrived to the hotel(not really hotel). Starting from lobby which was a dirty, crowded, dusty, ugly, and all the bad things you can find...we got our room key, elevatoer same as lobby very dirty and dusty,and bad shape. we got to the floor that our room was assigned,the hallway to the room was very very dirty and dark. Now we are in a NIGHTMARE place called hotel room!!! Oh my God, i have never ever in scaried bad dream would have imagined to sleep in place like that. Very DIRTY, Very NOISY,I don't know why government let these crock people to get money for this kind of facilities.I can not say bad enough about this place. There is NOT one good that make me to think that i will back again.Please don't go to that place. Next day they changed our room to a remodeled and a better room. Same thing, Bathroom no vent, Toilet very noisy, you can here everything from hallway and rooms......Breakfast is a big jock. I have no idea what is resort fee for?? Well let me tell you we are just glad that we mde it out of that UGLY, DIRTY,CROWDED, and NOISY place. DO NOT GO TO THAT HOTEL."

BookIt.com® Verified Traveler Rosalyn from Naples, FL

"We loved our stay and will definitely return. The hotel was conveniently located, stylish and fun. We arrived on Monday and were pleasantly surprised by the pool party on Tuesday evening. Our room was clean, spacious and the concierge staff were courteous, professional and knowledgeable."

BookIt.com® Verified Traveler Najlah El-Amin from New York, New York

"My room was recommended for the view and the quaint suite-like accommodations. One very accommodating manager arranged the room for me and offered us free drinks while waiting. The bartender was awesome and really welcomed me. i had no idea what I was in for. A wobbly bed, messy toilets, prior guests trash left in room, NO PHONE CONNECTION and no one answered the front desk when I'd call from my cell, poor water pressure, overflowing sink, my BF and I literally shared a washcloth for 3 days because house keeping refused to bring us new rags until day 3, no matter how many times I'd complain at the front desk and they'd tell me it would be taken care of. (Once they arrived, II was already packed to leave). The elevator near room 711 constantly makes noises all day and night. The floor smells like a dog convention was held there. I tried speaking with the concierge who cut me off and literally started dialing on his phone while i spoke, insisting that we get 'clean linens immediately,' but that wasn't even the half. then the manager heard my cries TWICE and his statement to me was, 'I told them to take care of it, I don't think housekeeping is lying.' :/ The best compliment I can give is that one lady was extra nice and always seemed concerned about my comfort and my stay there. They refunded me for one night. This hotel seems a deal if you plan to stay on the Collins strip spend literally no time in the room, just to change and leave."

BookIt.com® Verified Traveler A Recent Traveler

"The hotel was disgustingly dirty. The staff was rude.The room was nothing in the dirty. The worst hotel I have ever stayed at."

BookIt.com® Verified Traveler Stopp from Miami, FL

"Hotel ( room ) facilities poor ( bad bathroom- bad water management ) staff cooperation not 100% customer orientated...."

BookIt.com® Verified Traveler Nicole from South Windsor, CT

"Not what I expected! The outside of the Hotel is beautiful! The pool area is very nice and the concierge was very friendly. My hotel room which was on the 9th FL, was a MESS. They were still renovating rooms, including mine. The room was outdated, the toilet is Old, the seat cover doesnt fit the toilet, the sink faucet when you turn it off or on, the handle comes right off in your hand. The shower had paint splatches in it and the shower head was short, so if you are tall like me you have to bend down to wash your hair! Every minute or two you will get a burst of extremely Hot water while showering. The walls when you walked in were covered in plaster and not even painted over yet. The wicker furniture looked bad, the sofa had stains on it. The fan didnt even work, the TV was Old and hard to work. The pool towels and seat covers had stains on them. I was disappointed for the money I paid, not to mention the $25 a day Resort Fee, which by the way the 'Continental Breakfast' is muffins and danishes and if you want to buy breakfast at their restaraunt it is $15.00 for One Egg Sandwich. Happy Hour - is a fake, it is only your first well drink that you get is free. I would not stay at this hotel again."

BookIt.com® Verified Traveler Hanna from Florida

"From the time time they bring you to your unkempt room that looks like it hasn't been cleaned since 1988 when motley crew stayed there, to the unfriendly, un helpful staff, the hotel was a dump! New renovations! Yeah maybe just the lobby to sucker you in! They took us to five separate rooms each with a different charming smell or issue! We finally settled on the room with the rusted bathroom, painted over rotted door, gum on the floor, holes in the chair, stains on the sheets, roof falling in around air conditioning intake! We then showed the bellman the picture of 'our room' from book it an he said that he had never seen a room like that at this hotel! I'm sure he hadn't! Oh and go ahead and start throwing added or hidden fees that you don't tell people about until check out like the resort fee and the $35 parking fee for one day! It's the biggest dump in south Florida! Did I mention the bed bugs?!"

BookIt.com® Verified Traveler Nicole from S.W, CT

"The outside is Beautiful, the pool area, and the lobby. My room on the 9th Floor was under construction. When i walked in there was patches on the walls, not even painted over yet. The bathroom sink the faucet kept coming off when you turned it on or off. The shower kept getting hot, the toilet seat cover didnt fit. NOT AT ALL WHAT I WAS EXPECTING. The key card wouldnt work and they had to fix it twice. The $25 resort fee is rediculous. Your 'Continental Breakfast' is muffins and danish. Happy Hour is only your First well drink. The furniture in the room is cheap. The sofa had stains on it. The Towels for the pool area and seat covers all had stains on them. I was quite dissappointed."

BookIt.com® Verified Traveler Brian from Lockport, Il

"Very dirty rooms old out dated gym was not open entire trip, Drinks food over priced.Valet lost keys to our car. I travel to Miami 6 times a year the worse place I've ever stayed. If you have any children of any age do not bring them to this hotel."

BookIt.com® Verified Traveler William from Stone Mountain, Georgia

"The Shelborne has a good location right on the beach. Expect to pay $35 per day for parking plus a $25 per day resort fee. The staff is friendly but slow. We stood in line at the checkin desk an saw the three people working the desk just walk away for 5 minutes, no sense of urgency. Every Saturday they have a day party until 6pm and reserve ALL the pool side seating for party goers who pay $500 plus minimum. Hotel guest can go to the pool but can't sit anywhere despite your resort fee. You get a free continental breakfast but you better ask, it is not on the menu. You get a free evening drink but you better ask for it before 7pm or forget it. They have two for one at the pool bar but check your bill, they forget or seem not to understand. This hotel has NO ice machine so get a bag at the store down the street. Our room had a microwave and small refrigerator which was nice but I think was the exception This is an old hotel, updated contemporary lobby decor with old plumbing but it worked. Great hotel for the younger 20 to 30 something single or couples, leave the kids at home."

BookIt.com® Verified Traveler Genevieve Renfro from Houston, Texas

"THE SHELBORNE SOUTH BEACH WAS A TRIP TO HELL FOR ME. This was to be my BIRTHDAY trip which was a nightmare. Upon arriving at the Shelborne South Beach the outside was okay. Once inside things changed, our first room 1601 was a room from hell. It smell, the room was dirty, chairs were broken, beds were dirty,noisey and the bathroom was a hell hole. I went back to the front desk inform them that I was not staying in there. I was inform that I could get another room ready in three hours. So two-three hour later we recieved keys to another room 406. Room 406 was a little better, the doors was cracked with hole in it,the shower didnt have a shower door and slippery almost slip while showering. The room didnt have rack in the bathroom for towels or your clothes. The breakfast for two was a joke as well as the rooftop fitness center that was a part of your resort fee ($25.00)each day extra.I could go on and on about The Shelborne hotel for HELL. I have no interest in returning to The Shelborne South Beach ever again even if I was to be paid or it was free. I would never stay here again."

"I booked an ocean view king room and the only view that I had was of the 3rd floor roof! On the secind night of our stay we were kept awake until 4:30am by people screaming in the hallways, slamming doors and swearing throughout the halls. Despite many calls to the front desk- first call at 12:15am and last call at 3:30am..the noise continued. I offered to change rooms at around 1;30am and I was told that the large group of teenagers were scattered throughout the hotel and they could not gaurantee a floor any quieter. Afetr 5 hours of sleep the front desk called our room 3 times starting at 10 am to notify us that checkout was at noon!!! At checkout I was charged for 3 nights of valet parking when it was only 2. After being talked to like I was an idiot, I returned to the desk to speak with another member of the staff and it was finally corrected. I will never return to this place again!"

"Our stay at the Shelborne was very interesting. We arrive around 2:00 PM in the afternoon looking forward to some beach time and relaxing after catching a very early flight. Our first impression was excellent as the outside and lobby area was beautiful! First, we experienced the broken down elevator that took 5 minutes to arrive, then proceeded to stop at each floor on its way up (with no one getting on) to the 14th floor. Second, we get to our room and the keys did not work. Bailing on the elevator, I took the stairs to the bottom that lead to an outdoor ally. After being lost and frustrated, I walked around to the front desk where they reactivated the cards. There was no apologies, etc. for the inconvenience. Braving the elevator again, we finally arrived in our city king bedroom - the smell and stains on the bed were enough to scare mice away! The room looked like something out of a horror movie......So calling the front desk, they told me that if we checked in between 4 and 6 they could get me a room that did not smell - thanks. We hauled all of our luggage back down the lovely elevator and I explained to the front desk why we could not stay in the room. Again, they took my keys (not saying a word), gave me another room immediately, and sent me on my way. No apologies for anything! Now on the 10th floor and losing our wits with the elevator, we arrived to a room that was not out dated, did not smell, and there were no stains on the bedding!!



There was a lot of construction still occurring during our stay and the second elevator was fixed halfway through to prevent waiting what seemed like forever. They both were very dirty from workers going up and down all day long. The pool area was beautiful and the beach was exactly what we wanted. We determined if we were never to experience the horrible first 6 hours at the hotel, the Shelborne would have been a keeper. But, after little staff hospitality/friendliness, a worker walking right into our room while we were showering to check the mini bar, closing down the bar/beach area on the most beautiful day, cleanliness of the first room, I could not give the best of reviews.



I put staff friendliness at 3 because the guy at the beach house was amazing and the concierge was very helpful finding a super bowl party. I am sure that everyone's experience is different, but we had a bad first impression. I would stay here again IF I was given a proper room with a smile :)"

"We had a great time at the Shelborne. There are renovations going on but it was not a huge inconvenience as they only worked during the day when we were usually out of the room. We had an updated room that was really nice. The pool was closed for renovations, but we could use the pool next door (it was kind of dingy but it worked). Staff was friendly and helpful. Bookit gave us a great deal by waiving the $25/day fee due to the renovations going on =) The hotel is in a great location.
I rated the cleanliness only as 3 because of the renovations there was a lot of dust/trash lying around the hotel hallways, but the room itself was clean."

"We had a great time at the Shelborne. There are renovations going on but it was not a huge inconvenience as they only worked during the day when we were usually out of the room. We had an updated room that was really nice. The pool was closed for renovations, but we could use the pool next door (it was kind of dingy but it worked). Staff was friendly and helpful. Bookit gave us a great deal by waiving the $25/day fee due to the renovations going on =) The hotel is in a great location.
I rated the cleanliness only as 3 because of the renovations there was a lot of dust/trash lying around the hotel hallways, but the room itself was clean."

"Got a room upgrade since there was construction going on so it faced the water...wonderful lobby and loved the drinks during the free happy hour"

"Stayed at the Shelborne for labor day weekend. I've stayed here a few times before. This time, on short notice, I recieved a call by bookit about the resort being under major construction. Mainly the front driveway, certian floors/rooms and the entire outside pool/lounge area. Bookit/Shelborne tried to accomadate me with a room upgrade(I received this the next day of my stay), free resort fee, 2 hr free drinks, 30% off chair umbrella for the beach, and we could use the pool resort next store. This was all cool to me, the only real issue was the pool/lounge setup at the Continential resort compared to the Shelborne. The Continential pool/lounge area is very outdated and unattractive, so we didnt use it, kinda missed the Shelborne option, but made do with the beach. If I knew before hand about the work being done, I might would have chosen another resort for the trip this time. Shelborne is still cool to me, good location, and the staff made up for some of the missing peices. I'll return there when the work is alll done. Thanks........ also bookit.com(love u guys lol) I'll shall return..."