BookIt.com Verified Traveler Antoinette Gatlin from Gilbert, AZ

"I booked this hotel on two separate occasions, I was taking my husband on a cruise to the Bahamas for his birthday and we stayed here the first night we arrived in Miami and returned to stay the rest of the week in Miami after we got back from the cruise. I wish I could have gotten my money back after the first night. Well, given the price I paid for the room, one would think the hotel would not smell like RAID ROACH spray in the hall ways and elevator. We also had to knock on the window to be let into the hotel after 1100pm since we didn't have a key fob on our key ring for that first night. They gave us one after we rechecked in upon return from our cruise finally. Not only was I disappointed with the dusty and dirty furniture with ear wax crusted on it and the dirty table and chairs in our room, not to mention the cracked tiles on the floor, but I was pleasantly surprised by the extra room guest I awoke to on that next day of our first night. I don't like or do bugs and I know I am in the tropics, but REALLY ROACHES are just too much when you are paying over 160.00 a night for a quote un quote 'upscale hotel in the financial district' It was pathetic and I felt robbed. I will never stay here AGAIN!!!!! The only good thing about this hotel was the door man was there each and every time to push the automatic door button. He has as very HARD job you know."

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"So not recommend. Beautiful lobby, and that is where the good stuff ends. The decor in the room is from like 1970, the thin the living room is from the 70's, no TV in bedroom and who in 2013 rents a room - a suite no less - with a FULL (not queen) bed that was not comfortable. The rug was dirty and the smell of disinfectant was awful. Seems like bookit.com guests get the worst rooms at this facility. Do not stay here!"

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