BookIt.com Verified Traveler Donna N from San Diego, Ca

"Really NOT impressed. I made reservations several months ago, and even called to confirm my reservation and arrival time (8PM,) and specifically asked if the restaurant on the premises was open in the evening as we were coming directly from the airport and would be hungry. Was told YES and confirmed everything. We arrived 2 days later at the time I mentioned and were made to wait about 30 minutes at the front desk, but wouldn't tell us why. I got irritated and demanded to now what was causing the hold up, and the two clerks both admitted that my room wasn't ready yet! Clearly the sign behind the counter says 'check in time 3:00,' and I arrived around 8:00, but they were scrambling to find even 1 clean room! To make things worse, we were starving and the restaurant was closed. They are NOT open in the evening, as I was told! They handed me a handful of take out menus and told me to call to have something delivered. We went up to the room, room key card wouldn't work, found it about a quarter of a roll of toilet paper,
no tissue. Called room service and took about 20 minutes to get items requested. Finally lay down to rest, and hear someone messing with my door. I get up and open it to find another hotel guest and her husband with a cart full of luggage,and a key card to my room, opening the door!! She said she had just spent an hour at the front desk haggling over HER too which was also NOT ready when she arrived, and finally the clerk gave her a key to MY room! I called downstairs to straighten it out, and the phone rang forever, then went to voice mail! I got a call from the clerk eventually and even then had to explain what she had done wrong. I told her I was unimpressed and planned to give them a poor review and she promised the desk manager would be in contact and reparation would be made for my trouble. I have yet to hear from her and it's been almost 2 weeks. It gets better. We ordered food to be delivered, gave them our room number and when they delivery boy arrived, he was sent to THE OTHER WOMAN'S ROOM by the front desk, even though I gave them our room number! The continental breakfast is a joke, but at that point I expected nothing better. The price was decent, and it was clean, but that's the ONLY good thing I can say about my experience here, hence the #2 rating for overall experience. Stay at your own risk. You've been warned!"

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BookIt.com Verified Traveler Greg Krowitz

"I was expecting a low level hotel. For the price I paid I was so surprised. The hotel was clean, staff were very friendly, great location and just a very nice atmosphere.
I usually don't spend time writing reviews but these guys really deserve this.
Keep it up and don;t change.
"

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BookIt.com Verified Traveler Greg

"I was expecting a lower level hotel and for the price I paid I was so surprised. Staff or very helpful, hotel is clean, great atmosphere.
I usually don't waste time on reviews, but this hotel really deserves a nice review.
Keep it up and try not to change.
"

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