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Shelborne Wyndham Grand South Beach

Miami, FL, US (MIA)

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Based on 1161 reviews
The Shelborne prides itself in a chic and vintage-inspired atmosphere with modern sophistication and first-class service in the heart of South Beach.
Style: Elegant Chic
Room & Rates
Partial Ocean View King Room - Shelborne Wyndham Grand South Beach - 1

Partial Ocean View King Room

Beautifully renovated Partial Ocean View Rooms features partial ocean views of the Atlantic Ocean, one plush king-sized bed with FRETTE fine 300 thread count linens and robes, hypo-allergic feather and foam pillows, mini bar featuring premium food and spirits, private label organic designer bathroom amenities, 24 hour in-room dining and dry cleaning, in-room safe, 46 inch interactive Smart Samsung TV with mobile device and wireless convenience in your room via unsurpassed technology of iHome, an Alarm Clock Radio with Apple iPhone 5 dock.
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City View Double Room - Shelborne Wyndham Grand South Beach - 2

City View Double Room

Beautifully renovated City View Double Rooms features view of the city of South Beach, one plush double-sized bed with FRETTE fine 300 thread count linens and robes, hypo-allergic feather and foam pillows, mini bar featuring premium food and spirits, private label organic designer bathroom amenities, 24 hour in-room dining and dry cleaning, in-room safe, 46 inch interactive Smart Samsung TV with mobile device and wireless convenience in your room via unsurpassed technology of iHome, an Alarm Clock Radio with Apple iPhone 5 dock.
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City View King Room - Shelborne Wyndham Grand South Beach - 3

City View King Room

Beautifully renovated City View King Rooms features views of the city of South Beach, one plush king-sized bed with FRETTE fine 300 thread count linens and robes, hypo-allergic feather and foam pillows, mini bar featuring premium food and spirits, private label organic designer bathroom amenities, 24 hour in-room dining and dry cleaning, in-room safe, 46 inch interactive Smart Samsung TV with mobile device and wireless convenience in your room via unsurpassed technology of iHome, an Alarm Clock Radio with Apple iPhone 5 dock.
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Oceanfront King Room - Shelborne Wyndham Grand South Beach - 4

Oceanfront King Room

Beautifully renovated Oceanfront King Rooms features views of the Atlantic Ocean, one plush king-sized bed with FRETTE fine 300 thread count linens and robes, hypo-allergic feather and foam pillows, mini bar featuring premium food and spirits, private label organic designer bathroom amenities, 24 hour in-room dining and dry cleaning, in-room safe, 46 inch interactive Smart Samsung TV with mobile device and wireless convenience in your room via unsurpassed technology of iHome, an Alarm Clock Radio with Apple iPhone 5 dock.
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Oceanfront Double Room - Shelborne Wyndham Grand South Beach - 5

Oceanfront Double Room

Beautifully renovated Oceanfront Rooms features views of the Atlantic Ocean, two plush double-sized beds with FRETTE fine 300 thread count linens and robes, hypo-allergic feather and foam pillows, mini bar featuring premium food and spirits, private label organic designer bathroom amenities, 24 hour in-room dining and dry cleaning, in-room safe, 46 inch interactive Smart Samsung TV with mobile device and wireless convenience in your room via unsurpassed technology of iHome, an Alarm Clock Radio with Apple iPhone 5 dock.
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Partial Ocean View Double Room - Shelborne Wyndham Grand South Beach - 6

Partial Ocean View Double Room

Beautifully renovated Partial Ocean View Rooms features partial ocean views of the Atlantic Ocean, two plush double-sized beds with FRETTE fine 300 thread count linens and robes, hypo-allergic feather and foam pillows, mini bar featuring premium food and spirits, private label organic designer bathroom amenities, 24 hour in-room dining and dry cleaning, in-room safe, 46 inch interactive Smart Samsung TV with mobile device and wireless convenience in your room via unsurpassed technology of iHome, an Alarm Clock Radio with Apple iPhone 5 dock.
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Shelborne Wyndham Grand South Beach
1801 Collins Ave, Miami Beach, FL US 33139

Location

The Shelborne Wyndham Grand is located in the heart of excitement with a thriving art scene, Internationally-famous South nightlife and incredible shopping. Steps away you will find the Miami Convention Center, Miami City Ballet, Bass Museum of Art and Lincoln Road and ventire a little further for the  American Airlines Arena, Miami Sea Aquarium, Perez Art Museum, Design District, Museum of Contemporary Art, Science Museum and Bal Harbor Shopping. The professional concierge will guide you to the hottest restaurants, attractions, events and nightclubs.

Why Stay Here

  • Breathtaking Views of the Atlantic Ocean
  • Steps to Renowned Nightlife
  • Located Directly on the Beach

Resort Details

Shelborne Wyndham Grand South Beach is a beachfront iconic hotel in vibrant South Beach.

  • Three Restaurants and Lounges
  • Perfectly Renovated in 2014
  • On-Site Fitness Center
  • Blue Harmony Luxury Spa
  • Private Beach Access
  • Private and Oasis Beach Club
  • Golf Course Nearby
  • Oceanfront Pool
  • Professional Concierge Services

Accommodation Details

Shelborne Beach Resort provides a total of 200 bedrooms, all gorgeously outfitted with FRETTE fine 300 thread count linens and robes, hypo-allergic feather and foam pillows, mini bar featuring premium food and spirits, private label organic designer bathroom amenities, 24 hour in-room dining and dry cleaning, in-room safe, 46 inch interactive Smart Samsung TV with mobile device and wireless convenience in your room via unsurpassed technology of iHome, an Alarm Clock Radio with Apple iPhone 5 dock.

Restaurants, Lounges & Bars

At Shelborne South Beach, a full breakfast is served daily for a small charge and Happy Hour planned at various times. Morimoto South Beach is presented by world-renowned Iron Chef Masaharu Morimoto whose culinary artistry and celebrity status tempt every palate with delectable food and inventive cocktails. And at The Lounge Cafe you`ll enjoy a casual setting with light fare. Charming views of both the ocean and Shelborne`s poolside playground go effectively with a casual lunch or a sunset supper at the Oasis Restaurant. Stay awhile, relax and enjoy!

IMPORTANT INFORMATION

The daily resort fee includes daily breakfast, unlimited internet service, a daily cocktail hour (featuring creative specialty cocktails from our house mixologist), in-room electronic safes, a full range of expert concierge and guest services, enhanced bell and valet services, resort pool-side services including towels, lounge chairs and beach access. In addition, four-hours of secured luggage storage and access to the fitness center.

AMENITIES:
  • 24 Hour Room Service
  • 24 Hour Security
  • 24-Hour Front Desk
  • ATM Machine
  • Adjoining Rooms
  • Attraction Tickets Available (+)
  • Babysitting (+)
  • Ballroom
  • Beach Access
  • Beach Service (+)
  • Beachfront
  • Business Services (+)
  • Cabana Rentals (+)
  • Check In/Check Out Kiosk
  • Concierge Desk
  • Conference Rooms (+)
  • Dry Cleaning Service (+)
  • Eco-Friendly
  • Elevator / Lift
  • Express Check-Out
  • Fine Dining (+)
  • Fitness Facility
  • Full Breakfast (+)
  • Great for Kids
  • Great for Nightlife
  • Guests Under 25
  • Handicap Accessible Elevator
  • Handicap Services
  • Ice Machine
  • Interior Corridors
  • Jacuzzi/Hot Tub
  • Jogging Area
  • Kids Stay Free (Based on Age)
  • Laundry Services/Laundry Facility (+)
  • Lounge/Bar (+)
  • Luggage Storage
  • Massage Therapist (+)
  • Multilingual Staff
  • Night Club
  • Non-Motorized Water Sports (+)
  • Non-Smoking Property
  • On-Site Check In
  • Outdoor Hot Tub
  • Outdoor Pool
  • Parking (Fee) (+)
  • Pool Area Bar
  • Public Internet Access (+)
  • Restaurant (+)
  • Retail Stores (+)
  • Room Service (+)
  • Safe Deposit at Front Desk
  • Secured Parking
  • Security Guard
  • Sun Deck
  • Valet Parking (+)
  • Wake-Up Service
  • Walk to Nightlife
  • Widescreen TV
  • Wireless Internet Access (+)
(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Based on 1161 reviews
from Long Beach, California
Submitted on 24-05-2016
The Shelborne was a beautiful hotel with a very friendly and helpful staff. The only issue we had was with restocking of items such as coffee, tea, cups, and wash cloths. The staff was quick to fix the problem once we brought it up to them.
from Toronto, Canada
Submitted on 24-05-2016
An art deco beauty on South Beach - amazing views, on the ocean's doorstep, & a quick stroll to all the delights of Lincoln Road Mall. Most of the staff is terrific. A couple of odd things marked our stay - only one of them a true deal-breaker. As other reviewers have mentioned, the balcony was fine for a solo traveler, but if you're two people, you'll have to take turns. The elevator (only one worked for much of our stay) will greet you - every time - with a blaring hotel ad, which you wil... Read more
from Rome, Italy
Submitted on 24-05-2016
Honestly, you can't go wrong with this hotel. The staff were amazing, rooms great and location perfect. The only reason I give it 4 out of 5 is because I tried to call with a follow up question on my bill (I noticed my credit card got charged an extra $40 after I checked out and din't now why) and I couldn't get through to anyone nor did anyone call me back. Otherwise, my stay was perfect.
from NY
Submitted on 24-05-2016
Upon arrival at the hotel we were told our room wouldn't be ready for a little while so we sat in the lobby to wait (this was around 3:45pm - check in is at 4pm). We didn't get a room assignment until about 4:45 which we were very upset about but they did compensate us by giving us an ocean view room and allowing us a late check out which was nice. The staff were nice and friendly. The hotel location is excellent - close to Ocean Dr and tons of restaurants, shopping, bars, etc. but, far enough ... Read more
from Glasgow, United Kingdom
Submitted on 24-05-2016
We arrived and were received very nicely by the lovely Susie at the front desk. Check in was easy and the hotel was nice enough. Our room was never cleaned on our second day - when we arrived back to the hotel at around 7pm and noticed this, we called the front desk to inquire about lack of cleaning services. The woman who answered, Belina (sp?) was extremely condescending and rude. After making the manager, Lisette, aware of this, she proceeded to defend her and tell us nobody had ever made a ... Read more
from Nashville, Tennessee
Submitted on 05-06-2016
The staff was courteous and professional but the Shelborne Wyndam South Beach is under going renovations. One elevator was not operating the majority of our stay 05/12-05/16 creating long wait times to exit any floor. We stayed on the 15th floor. Water from the shower ran out under the glass enclosure and on to the floor every time you took a shower. The door to the shower opened in front of the commode so close you had to turn sideways to enter the shower. The lock on the balcony door was broke... Read more
from
Submitted on 05-06-2016
My friends and I met for the weekend, and thought South Beach would be the perfect location! The hotel was very busy, but staffed perfectly, so we never had to wait long for service! Check in was smooth and we were offered many dinner options and helpful tips about the area. Beach accommodations - fantastic! Iron at the beach was awesome! Hustling all day with a smile! Shirley at the pool was attentive and very friendly. Every person we encountered was very helpful & friendly, and seemed to trul... Read more
from Miami Beach, Florida
Submitted on 06-06-2016
My family and I had a wonderful stay at the Shelborne! All the staff we encountered were great and provided excellent service. We cannot wait for our next trip to South Beach to stay at this beautiful property.
from Cleveland, Ohio
Submitted on 06-06-2016
Checking in the place is beautiful. Valet and door man are all welcoming. During check in the process went smoothly. Rooms were beautiful pool and amenities all wonderful. I didn't like been hit with a daily $25 resort fee for water, tea, coffee, pool seating, and towels. I didn't receive housekeeping the first day. Called and inquired about it twice. Night staff was very rude with security that constantly tried to hit on me and other guest. Not professional at all and day two the hotel ran out ... Read more
from
Submitted on 06-06-2016
I had a great experience last month when I stayed in your hotel your employees were very helpful specially Susie.. I will be returning to your hotel real soon I loved it there.. The location is awesome it gives you a option to go to beach which is only a few steps away from the back off the hotel or simply kick back and enjoy the huge pool.
from Richmond, Virginia
Submitted on 19-06-2016
If you need the answer to your question this hotel is it. Upon my early arrival I was told my room was ready and I was upgraded to ocean view that a big plus...Registration clerk Daniella was wonderful.
from atlanta
Submitted on 19-06-2016
The stay at the Shelborne was great. The renovation is wonderful. The room was small but well done. The price is good but they nickle and dime. The resort fee does not include the umbrella at the beach. The happy hour included one weird drink. So do not fall for the Happy hour trick. Go somewhere else. The restaurant and bar service sucks. The menu in the restaurant is a bit different. The short ribs were great, some of the Asia selection was not so good.
from New York City, New York
Submitted on 19-06-2016
First off, the Shelborne is in a great location in South Beach. Walk out the back of the hotel and the beach is right there. They have staff on the beach to provide towels and setup the beach chair for you (don't forget to tip!) The room was modern and clean, with some unique touches. My in-law's room had a weird damp patch on the carpet near the closet. They didn't mind and it went away the next day, but still a questionable issue. Parking is a valet setup, so make sure you call ahead 10m... Read more
from Manchester, New Hampshire
Submitted on 19-06-2016
We had booked another hotel down the street, but took advantage of a great on-line special. Resort fees were waived, and the ocean-front room was half the price of our original choice. We could not have been happier with our choice of the Shelborne. Upon arrival, we were upgraded to an ocean-front room with a balcony and given coupons for complimentary drinks and a beach umbrella. The hotel is a jazzy renovation of one of the old mid-century modern buildings close to Lincoln Road Mall, adjac... Read more
from
Submitted on 22-06-2016
Oscar the Concierge is amazing and he held my hand for three straight months as I planned for 12 women to descend on Miami from all over the country to celebrate my birthday. He arranged transportation, my birthday dinner restaurants, all of our rooms to be ready at 7:00 am in the morning! He was so accommodating and just a great guy. Overall the experience was good. The hotel does not have a spa as they advertise. They have a couple of treatment rooms, one bathroom with a shower, no robes o... Read more
from Hamilton, New Jersey
Submitted on 29-06-2016
Always contact the hotel direct to learn if there is work being done or some local distraction. Looking out of my beach front window, I could see laborers doing construction on the roof-top of the adjoining building from sun up to sun down.
from Austin, Texas
Submitted on 30-06-2016
The hotel was clean, professional and centrally located. The lobby has great air conditioning. The lobby is bright and open, there are several art-deco sitting areas. The beach club was serviced by Alan, Dominic and Jose. Alan works so hard is so polite and friendly. Dominic was our server and he was excellent. The hotel restaurant Sarsparilla is working out newness details. We ate there our first night: the food and service were good- Alicia and the bright, smiling dim sum cart gal were... Read more
from Fort Lauderdale, Florida
Submitted on 30-06-2016
Just realized a big event at the Shelborne for one of my group. All the contacts at the hotel were very nice and flexible to help us make a great event. From the sales manager to the convention manager, banquet manager to the front desk, everybody was ready to do everything to make ourselves and our clients happy. The Pros: Location is perfect, and the new Sarsaparilla restaurant offers a great breakfast and fine dining at night. Will definitely organize an event at the Shelborne again.
from Pollock Pines, California
Submitted on 03-07-2016
Spent night before and after our cruise. Nice, but pool area needed attention. Many uneven pavers.
from Mooresville, North Carolina
Submitted on 03-07-2016
I really enjoyed the prompt service and cleanliness of this hotel. Also really enjoyed the coffee bar in the lobby too. I would definitely stay there again.
from Orlando, Florida
Submitted on 03-07-2016
As soon as we checked in I knew this place wasn't for me! 20 little kids running around like crazy all over the lobby like it's a playground! The lobby smelled like a fart! Once we got to the room, which the elevator was so slow, it could of taken my dog a shorter time to take a dump then it did to get to the floor my room was on, and that's even with him being constipated! But when I got to the room, it smelled funny, the tv didn't work, the sinks looked like they legit came from mars as did th... Read more
from Austin, Texas
Submitted on 04-07-2016
This hotel is just wow! The decor is beautiful, service is amazing, and staff is super friendly. I was greeted with kind smiles from every employee. What I loved the most was the board walk that lead straight out to the beach where I felt welcomed by everyone. I would like to send a special thanks to Alain for all his help. The only negative about the beach was the delayed drinks service because it was so busy. Besides that it was perfect.
from Arlington, Virginia
Submitted on 05-07-2016
I'd actually review them at slightly above a 3, but some things were a 5 and some were a 0: The good: Location: Perfect, right on the beach. A few blocks to Lincoln Road and its great restaurants/bars/shopping and less than a mile to Ocean Drive. Pool: Lovely-looking and plenty of seating. Overall on the small side but it never seemed too crowded. We didn't spend any time here except for lunch at the poolside bar though. Poolside bar: Great service, great food and drinks but overpriced. N... Read more
from Palm Bay, Florida
Submitted on 07-07-2016
This hotel couldn't be in a better location. Just a few blocks for Lincoln mall and all the south beach hot spots. Walking distance to anything or a quick uber ride. Rooms very nice and comfortable beds. Texting valet when leaving room for your car to be ready by the time you got down was ready every time no waiting. Great stay for the night after a concert and night at the bars.
from Fresno, California
Submitted on 08-07-2016
My expectations were exceeded by far. I couldn't stop talking about the amenities, look, decor, service, etc... worth it! My only complaint would be the cost of food and drinks. I went to get a shot and was advised it'd be $26.. $26!!! Wow upon checkout I was advised the continental breakfast wasn't included in my stay so I went to purchase a croissant, one croissant a.day was advised the cost was $7... $7!!! For 1 croissant. Needless to say I stayed hungry because there is NO WAY a croissant ... Read more
from surrey
Submitted on 09-07-2016
Much better than expected. Stayed here 2 nights before a cruise. Check in staff great (unsure on whether pillows were down or foam) and it was a painless check in. Right on Miami beach. Excellent location and about 15mins walk from Ocean Drive (worth seeing at night). Room was very clean with good decor. View out to beach was superb. Coffee maker available in room as is a safe, excellent TV and we had two comfortable beds. Not king size mind but that's to be expected in any Miami beach hot... Read more
from Istanbul, Turkey
Submitted on 09-07-2016
Shelborne is a very well located beach hotel in Miami. Its decoration is stylish. Room quality is better than my expectation. Continental breakfast was satisfactory. South Beach is one of the best beaches I have ever seen. Swimming pool is poor.
from Warsaw, Poland
Submitted on 10-07-2016
My credit card was charged although I informed the staff that I will pay cash. Then the money was charged back to my credit card. Due to that I've lost approx. 50 USD (bank charges and exchange rates influences). The problem is that the staff did not informed me that my card was already chaqrged (I would then not pay cash). The hotel was not answering the complaint. After more than one month Wyndham Cusomer Care offered me to sign in their bonus program, to offer me 15000 points for one night fr... Read more
from
Submitted on 11-07-2016
This was our second year staying here prior to our annual family cruise. We had three rooms, two doubles and a king. Check in was seamless. The rooms are clean and south beach sized. The pool is awesome and the bar and lounge area is swanky. We didn't eat there or have drinks this year but enjoy our stay emencly. Some of our family members who were experiencing the Shelborne for the first time were blown away by the accommodations. We will most likely be back next year.
from
Submitted on 11-07-2016
I booked his hotel for the weekend, attracted by the price in comparison with other hotels in the area. I was worried about the non refundable booking after reading all the negative reviews. However, the whole stay was great. The elevators where not slow, almost always immediate. The staff was curious, the doorman gave me the expression of expecting a tip but now pushy. There was a 25 dollar a day resort fee but this is stated before you book. The pool party on Saturday was fun and worth... Read more
from Bloomington, Illinois
Submitted on 12-07-2016
The front desk staff were polite and very accommodating. I stayed here in May and July and both times I have been pleased. Very clean and I loved the contemporary decor. Would definitely recommend to friends and family.
from Clifton Park, New York
Submitted on 12-07-2016
Receptionists were very friendly and helpful. They need some help at time of guests checking in and out. Guests don't like to wait half an hour to be checked in. Clean restaurant and good service on the breakfast. We had some problems with towels at the beach and the pool. In general, very friendly environment.
from Dallas, Texas
Submitted on 12-07-2016
Clean comfortable rooms and good food and drinks. Pool was shut down on Saturday to all guests for a hotel sponsored pool party which they said would happen now every Saturday during the summer. Not good for weekend guests who want to relax poolside Saturday or take a dip after being on the beach. Good beach service from Dominic!
from
Submitted on 15-07-2016
I arrived to the Shelborne around July 4th weekend. My family and I often come and visit the miami beach area during the winter to escape the cold. As it was my family and I first July 4th weekend in Miami , we were ready to soak up the sun. We met Alain on the beach and he is one of the upmost greatest attendants in the hotel. The hotel ran out of towels on the beach that weekend. But Alain did his upmost best to provided to myself and other guest.
from
Submitted on 15-07-2016
Andrew and Alain on the beach are the best. These guys know how to treat guest. Thanks Andrew and Alain. I will most likely come back and head to the Shelborne beach again. The service that these genleman provide with towels and sun umbrella is remarkable.
from Memphis, Tennessee
Submitted on 16-07-2016
If you would like to stay near South Beach, this is a great location. We have visited numerous times, but we have stayed here twice (Christmas Day and July 4th). Both times have been great experiences for us. We had a great view of the beach and the pool area from our room which had a balcony. We were able to walk downstairs and go out of the back door to head to the beach which is literally steps away from the pool area. The attendants at the pool area are wonderful, and having an umbrell... Read more
from
Submitted on 16-07-2016
We selected this hotel to stay with a little daughter and enjoy the summer days of Miami. As soon as we arrived at the hotel, we changed and went down to the super noisy pool. Two rude man stopped us and asked me where I was going. I answered to the pool with my daughter! "You can't, this is an adult party"! Said the big security guy. My daughter was afraid already with such treatment. I decided to go to the beach and they forced us to exit and use the lateral street to go to the beach. Gett... Read more
from Grimstad
Submitted on 17-07-2016
When you arrive early in the day and are told that you ar set on a list for early check-in (Regular check-in is at 4 p.m.) you expect to be taken seriously. My family wasted several hours waiting for a check-in and it is a mystery to me that our room wasn't ready before 3:58 p. m. when check-out time ifs 11 a.m. Couldn't they have told us that their policy is not to allow early check-in? The pool was noisy with a lot of high music (D.J.) and we decided to not spend any time there. Parking is val... Read more
from Macon, GA
Submitted on 18-07-2016
This hotel was fine and adequate. The employees were nice. I had a few issues with my room not being ready at check-in and some A/C problems (they were desperately working on that though) ; the beach ran out of towels for the chairs. The pool bar and food service closes way too early! The best part (way above average!) was the concierge. He helped us find wonderful dinners, night life, and transportation to the marina for our boating day.
from Waldorf, Maryland
Submitted on 19-07-2016
Initially I was registered at a hotel who allow lizards to hang out at their pool...YUK! I immediately switched hotels. The Shelborne was able to accommodate me right away. The purpose of my travel to total R&R I just wanted to be a beach/pool bum while there.. I sincerely want to thank my beach attendants Alvin and Andrew! They were there to meet my every need. Alvin was extremely polite. He made me feel like I was on my very own private beach. He periodically walked around to check on the resi... Read more
from Lexington, Kentucky
Submitted on 19-07-2016
Great location, nice pool, BUT... Pool was closed to kids our last day. We were sent to another pool a block away. It wasn't nearly the same. No ice machines. We got tired of calling (often more than once) for ice.
from Tulsa, Oklahoma
Submitted on 19-07-2016
Beautifully restored hotel. Updated with modern amenities but retains the charm of yesteryear. Beach is great with chairs/cushions galore. Didn't eat the hotel food as Sobe has so many food options (Las Olas has amazing Cuban sandwiches and key lime pie). Bathroom in my room was a tad small for $350/night but very clean. Book early to get a better rate. Would stay here again for sure.
from
Submitted on 20-07-2016
My boyfriend and I stayed at the Shelborne hotel for one week and had an amazing time, from the moment we got there the staff was very attentive and friendly. Our flight arrived early in Miami and we got to the hotel at 930 am and check in was at 4pm. Susie was simply amazing she found us a room so we were able to check in early. Susie also gave us a list of things to do and places to check out while we were in Miami ! She was such a great help to our vacation! I will definitely be coming back ... Read more
from Greater London, United Kingdom
Submitted on 20-07-2016
Great hotel, good service . Very helpful front office manager Dhillion always at your service !! Rooms were clean daily , pool are was clean had and the staff were friendly . Good location in south beach very close to ocean drive and Lincoln road where the bars and restaurants are .
from
Submitted on 22-07-2016
I was disappointed in the quality of the room. We booked a room with a double bed and when we arrived they told us they didn't have anymore left. The front desk clerk did the best he could with accommodating us but there wasn't much he could do...we all had to share one bed. I wasn't too pleased with the bathroom either...again the staff that came to fix the toilet was very nice. The overall customer service was great but the hotel wasn't worth the price.
from Jamaica, New York
Submitted on 23-07-2016
This hotel is right on the beach which is very convenient. My room was clean and comfortable. The whole atmosphere of the hotel was beautiful and more on the upscale side. The downside was the wait to get my car from the parking attendant. One day I waited over 30 minutes for my car even though I called 15 minutes ahead. The attendant seemed to have a bit of a attitude when I questioned my wait time. Other than that I had a great time at this hotel.
from
Submitted on 24-07-2016
Stayed here for a week mid June. The stay was great from A to Z. A great property right next to the beach. Two sun beds included in the resort fee, but not an umbrella. The gym was pretty OK, with no people at all the most of the time. The spa was good, even tough we had some problems due to the payment. Was fixed quickly by the friendly spa director. The bar was good with great Daquiri's and good beer. The room was good, even tough some of the functions wasn't working at all times. Helped us bo... Read more
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